Period
to 22 April 2018

The median annual salary for a Support Manager was £60,000 in advertised job vacancies in London during the 6 months to 22 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Manager
England > London
6 months to
22 Apr 2018
Same period 2017 Same period 2016
Rank 605 628 583
Rank change year-on-year +23 -45 +13
Permanent jobs requiring a Support Manager 226 193 327
As % of all permanent IT jobs advertised in London 0.32% 0.28% 0.39%
As % of the Job Titles category 0.34% 0.29% 0.40%
Number of salaries quoted 202 156 294
London median annual salary £60,000 £52,250 £52,500
Median salary % change year-on-year +14.83% -0.48% -4.55%
10th Percentile £41,250 £27,500 £36,250
90th Percentile £82,500 £86,875 £77,500
England median annual salary £52,750 £47,500 £47,500
% change year-on-year +11.05% - -5.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 66,996 65,860 80,916
% of permanent IT jobs with a recognized job title 95.71% 96.02% 96.38%
Number of salaries quoted 55,382 55,661 69,881
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% -
10th Percentile £33,750 £32,500 £32,500
90th Percentile £92,500 £87,500 £85,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Manager
Job Vacancy Trend in London

Job postings that featured Support Manager in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Support Manager in London

Support Manager
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Manager in London.

Salary trend for Support Manager in London

Support Manager
Salary Histogram in London

The salary distribution of IT jobs citing Support Manager in London over the 6 months to 22 April 2018.

Salary histogram for Support Manager in London

Support Manager
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Manager within the London region over the 6 months to 22 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -47 44 £60,000 +16.50% 4
South London -2 17 £44,000 +3.53%
West London +23 9 £60,000 +14.29% 2
North London 0 3 £70,000 +34.62% 1
Support Manager
England

Support Manager Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 22 April 2018, Support Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Manager in the job title.

1 93 (41.15%) Finance
2 86 (38.05%) ITIL
3 52 (23.01%) Windows
4 46 (20.35%) Active Directory
5 41 (18.14%) SQL
5 41 (18.14%) SLA
6 40 (17.70%) Office 365
7 36 (15.93%) Oracle
8 34 (15.04%) Banking
9 33 (14.60%) Microsoft
9 33 (14.60%) Windows 7
10 32 (14.16%) Project Management
10 32 (14.16%) Degree
11 31 (13.72%) Service Management
12 28 (12.39%) Agile Software Development
13 26 (11.50%) Disaster Recovery
14 25 (11.06%) Service Delivery
15 24 (10.62%) Amazon AWS
16 23 (10.18%) Migration
17 22 (9.73%) B2C
17 22 (9.73%) PRINCE2
18 20 (8.85%) CRM
18 20 (8.85%) Change Management
18 20 (8.85%) Citrix
18 20 (8.85%) Microsoft Certification
18 20 (8.85%) Programme Management
18 20 (8.85%) Line Management
18 20 (8.85%) Mentoring
18 20 (8.85%) OneDrive
18 20 (8.85%) Collaborative Working

Support Manager Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (6.64%) Confluence
1 15 (6.64%) IBM Notes
2 10 (4.42%) SharePoint
3 5 (2.21%) SharePoint 2013
3 5 (2.21%) Skype for Business
3 5 (2.21%) WebSphere
3 5 (2.21%) WebSphere Application Server
4 3 (1.33%) MS Exchange
4 3 (1.33%) NetWeaver
4 3 (1.33%) WebLogic
5 2 (0.88%) Exchange Server 2013
6 1 (0.44%) CMS
6 1 (0.44%) Drupal
6 1 (0.44%) Exchange Server 2010
Applications
1 19 (8.41%) Microsoft Office
2 13 (5.75%) Microsoft Excel
3 4 (1.77%) Microsoft Project
4 1 (0.44%) Acrobat
4 1 (0.44%) MS Visio
Business Applications
1 17 (7.52%) Dynamics CRM
2 10 (4.42%) Oracle Applications
3 5 (2.21%) Salesforce.com CRM
4 3 (1.33%) Oracle EBS
5 2 (0.88%) Oracle EBS R12
5 2 (0.88%) Oracle Financials
Cloud Services
1 40 (17.70%) Office 365
2 24 (10.62%) Amazon AWS
3 20 (8.85%) OneDrive
4 19 (8.41%) Microsoft Azure
5 7 (3.10%) SaaS
6 6 (2.65%) Amazon CloudWatch
7 2 (0.88%) G Suite
8 1 (0.44%) Adobe Creative Cloud
Communications & Networking
1 11 (4.87%) Network Security
2 8 (3.54%) DNS
3 7 (3.10%) Firewall
4 6 (2.65%) DHCP
4 6 (2.65%) TCP/IP
5 5 (2.21%) HTTP
5 5 (2.21%) Skype
5 5 (2.21%) SSH
5 5 (2.21%) Telnet
5 5 (2.21%) VoIP
6 4 (1.77%) CHAP
6 4 (1.77%) Wireless
7 3 (1.33%) FTP
8 2 (0.88%) Internet
8 2 (0.88%) IP Telephony
8 2 (0.88%) NAS
8 2 (0.88%) SAN
9 1 (0.44%) Cisco IPT
9 1 (0.44%) WebEx
9 1 (0.44%) Wi-Fi
Database & Business Intelligence
1 10 (4.42%) Blockchain
1 10 (4.42%) SQL Server
2 3 (1.33%) Data Warehouse
2 3 (1.33%) Oracle Reports
3 2 (0.88%) Relational Database
4 1 (0.44%) BusinessObjects
4 1 (0.44%) GIS
4 1 (0.44%) Oracle Database
4 1 (0.44%) SQL Server 2008
4 1 (0.44%) SQL Server 2012
4 1 (0.44%) SQL Server 2014
Development Applications
1 19 (8.41%) JIRA
2 3 (1.33%) ClearCase
3 2 (0.88%) Visual Studio
General
1 93 (41.15%) Finance
2 34 (15.04%) Banking
3 8 (3.54%) Front Office
3 8 (3.54%) Legal
3 8 (3.54%) Retail
4 7 (3.10%) Financial Institution
5 6 (2.65%) Law
6 3 (1.33%) Back Office
6 3 (1.33%) French Language
6 3 (1.33%) Marketing
7 2 (0.88%) Advertising
8 1 (0.44%) Digital Economy
8 1 (0.44%) Games
8 1 (0.44%) Investment Banking
8 1 (0.44%) Japanese Language
8 1 (0.44%) Publishing
8 1 (0.44%) Telecoms
Libraries, Frameworks & Software Standards
1 15 (6.64%) LDAP
2 8 (3.54%) IBM Integration Bus
3 5 (2.21%) JDBC
4 4 (1.77%) .NET
5 3 (1.33%) EDI
5 3 (1.33%) XML
6 2 (0.88%) Middleware
7 1 (0.44%) COM
7 1 (0.44%) XMPP
Miscellaneous
1 15 (6.64%) PMI
2 14 (6.19%) Data Centre
3 11 (4.87%) Derivative
3 11 (4.87%) iPad
3 11 (4.87%) SWIFT
4 10 (4.42%) Computer Science
4 10 (4.42%) Equities
4 10 (4.42%) Self-Motivation
5 9 (3.98%) Analytical Skills
5 9 (3.98%) Fixed Income
6 8 (3.54%) iSeries
6 8 (3.54%) Management Information System
7 7 (3.10%) Enterprise Software
7 7 (3.10%) Hedge funds
7 7 (3.10%) OTC Derivatives
8 6 (2.65%) iPhone
8 6 (2.65%) Video Conferencing
9 5 (2.21%) Public Cloud
10 3 (1.33%) Smartphone
10 3 (1.33%) STB
Operating Systems
1 52 (23.01%) Windows
2 33 (14.60%) Windows 7
3 19 (8.41%) Unix
4 12 (5.31%) Windows 10
5 11 (4.87%) Linux
6 8 (3.54%) Mac OS
6 8 (3.54%) Mac OS X
7 6 (2.65%) Solaris
8 5 (2.21%) Android
9 4 (1.77%) Windows Phone
9 4 (1.77%) Windows Server
9 4 (1.77%) Windows Server 2012
10 3 (1.33%) Apple iOS
10 3 (1.33%) VMS
10 3 (1.33%) Windows Server 2008
11 1 (0.44%) Windows 8
11 1 (0.44%) Windows XP
Processes & Methodologies
1 86 (38.05%) ITIL
2 32 (14.16%) Project Management
3 31 (13.72%) Service Management
4 28 (12.39%) Agile Software Development
5 26 (11.50%) Disaster Recovery
6 25 (11.06%) Service Delivery
7 23 (10.18%) Migration
8 22 (9.73%) B2C
8 22 (9.73%) PRINCE2
9 20 (8.85%) Change Management
9 20 (8.85%) Collaborative Working
9 20 (8.85%) CRM
9 20 (8.85%) Line Management
9 20 (8.85%) Mentoring
9 20 (8.85%) Programme Management
10 19 (8.41%) SDLC
11 18 (7.96%) Problem-Solving
12 17 (7.52%) B2B
12 17 (7.52%) Continuous Improvement
13 15 (6.64%) TOGAF
Programming Languages
1 41 (18.14%) SQL
2 19 (8.41%) Java
3 8 (3.54%) PL/SQL
4 7 (3.10%) Shell Script
4 7 (3.10%) T-SQL
5 5 (2.21%) C
5 5 (2.21%) C#
5 5 (2.21%) PowerShell
6 4 (1.77%) VBA
7 3 (1.33%) C++
7 3 (1.33%) VB
8 1 (0.44%) JavaScript
8 1 (0.44%) Python
Qualifications
1 32 (14.16%) Degree
2 20 (8.85%) Microsoft Certification
3 19 (8.41%) PMI Certification
4 10 (4.42%) ITIL Certification
5 4 (1.77%) MCSE
5 4 (1.77%) PMP
6 2 (0.88%) CCNA
6 2 (0.88%) Cisco Certification
6 2 (0.88%) Postgraduate
7 1 (0.44%) ACCA
7 1 (0.44%) CCNP
7 1 (0.44%) CIMA
7 1 (0.44%) MCP
7 1 (0.44%) MCSA
7 1 (0.44%) MOS
7 1 (0.44%) PRINCE2 Certification
7 1 (0.44%) SC Cleared
7 1 (0.44%) Security Cleared
Quality Assurance & Compliance
1 41 (18.14%) SLA
2 5 (2.21%) GDPR
3 4 (1.77%) Data Quality
3 4 (1.77%) ISO 9000
4 2 (0.88%) ISO 9001
5 1 (0.44%) GMP
5 1 (0.44%) PSD2
System Software
1 46 (20.35%) Active Directory
2 19 (8.41%) Virtual Desktop
3 7 (3.10%) VMware Infrastructure
4 5 (2.21%) Virtual Machines
5 4 (1.77%) Microsoft App-V
6 3 (1.33%) Hyper-V
7 1 (0.44%) Terminal Services
7 1 (0.44%) VirtualBox
7 1 (0.44%) vSphere
7 1 (0.44%) XenApp
Systems Management
1 17 (7.52%) AirWatch
2 15 (6.64%) Microsoft Intune
3 10 (4.42%) Control-M
4 8 (3.54%) SCCM
5 5 (2.21%) CloudForms
6 3 (1.33%) BladeLogic
6 3 (1.33%) Opscode Chef
7 1 (0.44%) Cisco CUCM
7 1 (0.44%) WSUS
Vendors
1 36 (15.93%) Oracle
2 33 (14.60%) Microsoft
3 20 (8.85%) Citrix
4 18 (7.96%) Salesforce.com
4 18 (7.96%) SAP
5 17 (7.52%) Google
6 16 (7.08%) Bloomberg
6 16 (7.08%) Reuters
7 15 (6.64%) Lotus
7 15 (6.64%) MobileIron
8 9 (3.98%) VMware
9 8 (3.54%) AppDynamics
9 8 (3.54%) Apple
9 8 (3.54%) hybris
9 8 (3.54%) IBM
9 8 (3.54%) Informatica
10 7 (3.10%) Charles River
10 7 (3.10%) SimCorp
10 7 (3.10%) Sybase
11 5 (2.21%) ATG