Period
to 16 December 2017

The median annual salary for a Support Manager was £57,500 in advertised job vacancies in London during the 6 months to 16 December 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Manager
England > London
6 months to
16 Dec 2017
Same period 2016 Same period 2015
Rank 557 627 636
Rank change year-on-year +70 +9 -84
Permanent jobs requiring a Support Manager 273 217 280
As % of all permanent IT jobs advertised in London 0.37% 0.29% 0.32%
As % of the Job Titles category 0.39% 0.30% 0.33%
Number of salaries quoted 197 182 240
London median annual salary £57,500 £50,000 £55,000
Median salary % change year-on-year +15.00% -9.09% -4.35%
10th Percentile £40,000 £32,500 £36,250
90th Percentile £96,500 £82,500 £82,500
England median annual salary £50,000 £49,500 £47,500
% change year-on-year +1.01% +4.21% -5.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 69567 71160 84473
% of permanent IT jobs with a recognized job title 94.61% 95.95% 96.10%
Number of salaries quoted 55191 61184 72096
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,750 £32,500 £32,000
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £47,000
% change year-on-year +5.26% +1.06% +4.44%

Support Manager
Job Vacancy Trend in London

Job postings that featured Support Manager in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Support Manager in London

Support Manager
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Manager in London.

Salary trend for Support Manager in London

Support Manager
Salary Histogram in London

The salary distribution of IT jobs citing Support Manager in London over the 6 months to 16 December 2017.

Salary histogram for Support Manager in London

Support Manager
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Manager within the London region over the 6 months to 16 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +63 86 £62,500 +25.00% 6
South London +7 9 £40,000 -48.39%
West London +17 7 £57,500 +9.52% 3
East London - 3 £56,750 -
Support Manager
England

Support Manager Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 16 December 2017, Support Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Support Manager in the job title.

1 123 (45.05%) Finance
2 83 (30.40%) ITIL
3 68 (24.91%) Equities
4 67 (24.54%) Front Office
5 66 (24.18%) Analytical Skills
6 64 (23.44%) Banking
7 61 (22.34%) Asset Management
8 60 (21.98%) Continuous Improvement
9 56 (20.51%) Stakeholder Management
10 50 (18.32%) Microsoft
11 46 (16.85%) Incident Management
12 44 (16.12%) Investment Banking
12 44 (16.12%) Wealth Management
13 43 (15.75%) Windows
13 43 (15.75%) Back Office
14 42 (15.38%) SQL
14 42 (15.38%) Retail Banking
15 39 (14.29%) Active Directory
16 33 (12.09%) Microsoft Office
16 33 (12.09%) Charles River
17 32 (11.72%) Office 365
18 31 (11.36%) SLA
19 29 (10.62%) Service Management
20 28 (10.26%) Microsoft Certification
21 27 (9.89%) Project Management
21 27 (9.89%) Change Management
21 27 (9.89%) SQL Server
22 26 (9.52%) Agile Software Development
23 24 (8.79%) Fixed Income
23 24 (8.79%) MCSE

Support Manager Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (6.59%) SharePoint
2 15 (5.49%) MS Exchange
3 6 (2.20%) BizTalk Server
4 5 (1.83%) Skype for Business
5 3 (1.10%) IBM Notes
5 3 (1.10%) WebLogic
6 2 (0.73%) Confluence
7 1 (0.37%) Exchange Server 2010
7 1 (0.37%) Exchange Server 2013
7 1 (0.37%) IIS
7 1 (0.37%) OpenStack
7 1 (0.37%) SharePoint 2013
Applications
1 33 (12.09%) Microsoft Office
2 5 (1.83%) Microsoft Excel
Business Applications
1 7 (2.56%) Dynamics CRM
2 5 (1.83%) Dynamics GP
3 4 (1.47%) BusinessWorks
4 2 (0.73%) Remedy ITSM
5 1 (0.37%) Dynamics AX
5 1 (0.37%) Eikon
5 1 (0.37%) Oracle EBS
Cloud Services
1 32 (11.72%) Office 365
2 23 (8.42%) Microsoft Azure
3 10 (3.66%) SaaS
4 5 (1.83%) Amazon AWS
5 4 (1.47%) OneDrive
6 3 (1.10%) G Suite
7 1 (0.37%) Adobe Creative Cloud
Communications & Networking
1 20 (7.33%) DNS
2 16 (5.86%) DHCP
3 13 (4.76%) TCP/IP
4 8 (2.93%) LAN
4 8 (2.93%) VLAN
4 8 (2.93%) WAN
5 7 (2.56%) Firewall
6 6 (2.20%) CHAP
6 6 (2.20%) Network Security
6 6 (2.20%) Skype
7 5 (1.83%) Wireless
8 4 (1.47%) IP Telephony
8 4 (1.47%) VPN
9 3 (1.10%) Cisco IPT
9 3 (1.10%) FTP
9 3 (1.10%) LDAP
10 1 (0.37%) Internet
10 1 (0.37%) SAN
10 1 (0.37%) SMS
10 1 (0.37%) SSL
Database & Business Intelligence
1 27 (9.89%) SQL Server
2 5 (1.83%) Blockchain
3 4 (1.47%) PowerCenter
4 3 (1.10%) BusinessObjects
5 1 (0.37%) SQL Server 2005
5 1 (0.37%) SQL Server 2008
5 1 (0.37%) SQL Server 2012
5 1 (0.37%) SQL Server 2014
Development Applications
1 6 (2.20%) JIRA
2 3 (1.10%) ClearCase
2 3 (1.10%) Team Foundation Server
2 3 (1.10%) Visual Studio
General
1 123 (45.05%) Finance
2 67 (24.54%) Front Office
3 64 (23.44%) Banking
4 44 (16.12%) Investment Banking
5 43 (15.75%) Back Office
6 42 (15.38%) Retail Banking
7 13 (4.76%) Legal
8 6 (2.20%) Advertising
9 5 (1.83%) Financial Institution
10 4 (1.47%) Law
11 3 (1.10%) Marketing
11 3 (1.10%) Retail
12 2 (0.73%) Telecoms
Libraries, Frameworks & Software Standards
1 6 (2.20%) .NET
2 5 (1.83%) FIX Protocol
3 3 (1.10%) XML
4 2 (0.73%) Web Services
5 1 (0.37%) ASP.NET
5 1 (0.37%) CSS
5 1 (0.37%) HTML
5 1 (0.37%) WCF
5 1 (0.37%) WPF
Miscellaneous
1 68 (24.91%) Equities
2 66 (24.18%) Analytical Skills
3 24 (8.79%) Fixed Income
4 17 (6.23%) Hedge funds
5 15 (5.49%) Data Centre
6 9 (3.30%) Management Information System
7 8 (2.93%) Enterprise Software
8 7 (2.56%) Mobile Computing
9 6 (2.20%) PMI
9 6 (2.20%) Reinsurance
9 6 (2.20%) SWIFT
10 5 (1.83%) Computer Science
10 5 (1.83%) Virtual Team
11 4 (1.47%) Blackberry
11 4 (1.47%) Derivative
11 4 (1.47%) Smartphone
11 4 (1.47%) STB
12 3 (1.10%) Credit Risk
12 3 (1.10%) User Experience
13 1 (0.37%) iPhone
Operating Systems
1 43 (15.75%) Windows
2 16 (5.86%) Windows Server
3 13 (4.76%) Windows 7
4 8 (2.93%) Windows 10
4 8 (2.93%) Windows Server 2012
5 6 (2.20%) Linux
5 6 (2.20%) Unix
6 5 (1.83%) Windows Server 2008
7 3 (1.10%) VMS
8 2 (0.73%) Mac OS X
9 1 (0.37%) Mac OS
9 1 (0.37%) Windows 8
9 1 (0.37%) Windows XP
Processes & Methodologies
1 83 (30.40%) ITIL
2 61 (22.34%) Asset Management
3 60 (21.98%) Continuous Improvement
4 56 (20.51%) Stakeholder Management
5 46 (16.85%) Incident Management
6 44 (16.12%) Wealth Management
7 29 (10.62%) Service Management
8 27 (9.89%) Change Management
8 27 (9.89%) Project Management
9 26 (9.52%) Agile Software Development
10 22 (8.06%) Disaster Recovery
11 19 (6.96%) Investment Management
11 19 (6.96%) Service Delivery
12 15 (5.49%) Line Management
13 12 (4.40%) ITIL V3
13 12 (4.40%) Supplier Management
14 11 (4.03%) CRM
14 11 (4.03%) Resource Management
15 10 (3.66%) People Management
15 10 (3.66%) PRINCE2
Programming Languages
1 42 (15.38%) SQL
2 22 (8.06%) T-SQL
3 15 (5.49%) C#
4 10 (3.66%) Java
5 5 (1.83%) C
5 5 (1.83%) JavaScript
5 5 (1.83%) Shell Script
5 5 (1.83%) VB
6 3 (1.10%) C++
6 3 (1.10%) PowerShell
7 1 (0.37%) Python
7 1 (0.37%) VB.NET
7 1 (0.37%) VB6
Qualifications
1 28 (10.26%) Microsoft Certification
2 24 (8.79%) MCSE
3 23 (8.42%) Degree
4 16 (5.86%) MCSA
5 10 (3.66%) CCNA
5 10 (3.66%) Cisco Certification
5 10 (3.66%) ITIL Certification
6 9 (3.30%) CCNP
7 6 (2.20%) MCP
7 6 (2.20%) PMI Certification
8 4 (1.47%) MCTS
9 2 (0.73%) MCITP
9 2 (0.73%) MOS
9 2 (0.73%) SC Cleared
9 2 (0.73%) Security Cleared
10 1 (0.37%) ACCA
10 1 (0.37%) ACMT
10 1 (0.37%) CIMA
10 1 (0.37%) DBS Check
10 1 (0.37%) MCDST
Quality Assurance & Compliance
1 31 (11.36%) SLA
2 7 (2.56%) ISO 9000
3 2 (0.73%) ISO 9001
4 1 (0.37%) Data Quality
4 1 (0.37%) ISO/IEC 20000
4 1 (0.37%) PMO
4 1 (0.37%) QA
4 1 (0.37%) Sarbanes-Oxley
System Software
1 39 (14.29%) Active Directory
2 18 (6.59%) VMware Infrastructure
3 7 (2.56%) XenApp
4 3 (1.10%) Virtual Desktop
4 3 (1.10%) XenDesktop
5 2 (0.73%) Hyper-V
6 1 (0.37%) Terminal Services
6 1 (0.37%) VirtualBox
6 1 (0.37%) VMware ESXi
6 1 (0.37%) VMware Server
Systems Management
1 15 (5.49%) Control-M
2 8 (2.93%) SCCM
3 4 (1.47%) AirWatch
4 3 (1.10%) Backup Exec
4 3 (1.10%) BladeLogic
4 3 (1.10%) Microsoft Intune
4 3 (1.10%) Opscode Chef
5 1 (0.37%) Systems Management Server (SMS)
5 1 (0.37%) WSUS
Vendors
1 50 (18.32%) Microsoft
2 33 (12.09%) Charles River
3 23 (8.42%) VMware
4 16 (5.86%) Citrix
4 16 (5.86%) SimCorp
5 12 (4.40%) Cisco
6 11 (4.03%) Bloomberg
7 10 (3.66%) Oracle
7 10 (3.66%) Reuters
8 8 (2.93%) Avaya
9 7 (2.56%) Symantec
10 6 (2.20%) hybris
10 6 (2.20%) Remedy
11 5 (1.83%) Sybase
12 4 (1.47%) Apple
12 4 (1.47%) HP
12 4 (1.47%) Informatica
12 4 (1.47%) NetApp
12 4 (1.47%) Siebel
12 4 (1.47%) TIBCO