Period
to 19 January 2018

The median annual salary for a Support Manager was £57,500 in advertised job vacancies in London during the 6 months to 19 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Manager
England > London
6 months to
19 Jan 2018
Same period 2017 Same period 2016
Rank 555 636 621
Rank change year-on-year +81 -15 -56
Permanent jobs requiring a Support Manager 260 189 301
As % of all permanent IT jobs advertised in London 0.37% 0.27% 0.35%
As % of the Job Titles category 0.39% 0.28% 0.37%
Number of salaries quoted 204 153 261
London median annual salary £57,500 £50,000 £52,500
Median salary % change year-on-year +15.00% -4.76% -4.55%
10th Percentile £40,000 £31,250 £35,000
90th Percentile £85,000 £84,750 £81,250
England median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -10.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 66,742 67,795 82,049
% of permanent IT jobs with a recognized job title 94.93% 95.91% 96.22%
Number of salaries quoted 54,172 58,051 70,124
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,750 £32,500 £32,000
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Manager
Job Vacancy Trend in London

Job postings that featured Support Manager in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Support Manager in London

Support Manager
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Manager in London.

Salary trend for Support Manager in London

Support Manager
Salary Histogram in London

The salary distribution of IT jobs citing Support Manager in London over the 6 months to 19 January 2018.

Salary histogram for Support Manager in London

Support Manager
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Manager within the London region over the 6 months to 19 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +42 72 £60,000 +14.29% 4
South London +5 13 £40,000 -11.11% 2
West London +15 7 £57,500 -2.13% 1
East London - 3 £56,750 -
North London +6 2 £70,000 +100.00% 1
Support Manager
England

Support Manager Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 19 January 2018, Support Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Support Manager in the job title.

1 120 (46.15%) Finance
2 86 (33.08%) ITIL
3 53 (20.38%) Banking
4 51 (19.62%) Analytical Skills
5 48 (18.46%) Equities
6 46 (17.69%) Windows
6 46 (17.69%) Microsoft
6 46 (17.69%) Continuous Improvement
7 45 (17.31%) Active Directory
8 44 (16.92%) Front Office
9 42 (16.15%) Asset Management
10 41 (15.77%) SQL
11 39 (15.00%) Stakeholder Management
12 30 (11.54%) SLA
12 30 (11.54%) Office 365
13 29 (11.15%) Change Management
13 29 (11.15%) Microsoft Certification
13 29 (11.15%) Incident Management
14 28 (10.77%) Investment Banking
14 28 (10.77%) Charles River
14 28 (10.77%) Service Management
14 28 (10.77%) Back Office
14 28 (10.77%) Microsoft Office
15 27 (10.38%) Project Management
15 27 (10.38%) Agile Software Development
15 27 (10.38%) Wealth Management
16 26 (10.00%) Retail Banking
17 25 (9.62%) Degree
18 23 (8.85%) Disaster Recovery
18 23 (8.85%) SQL Server

Support Manager Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (5.00%) MS Exchange
2 12 (4.62%) SharePoint
3 8 (3.08%) IBM Notes
4 4 (1.54%) Skype for Business
5 3 (1.15%) BizTalk Server
5 3 (1.15%) WebLogic
6 2 (0.77%) NetWeaver
7 1 (0.38%) Confluence
7 1 (0.38%) IIS
7 1 (0.38%) OpenStack
Applications
1 28 (10.77%) Microsoft Office
2 5 (1.92%) Microsoft Excel
3 1 (0.38%) Acrobat
3 1 (0.38%) MS Visio
Business Applications
1 6 (2.31%) Dynamics CRM
1 6 (2.31%) Oracle Applications
2 5 (1.92%) Dynamics GP
3 3 (1.15%) Oracle EBS
4 2 (0.77%) Oracle EBS R12
4 2 (0.77%) Oracle Financials
4 2 (0.77%) Remedy ITSM
5 1 (0.38%) BusinessWorks
5 1 (0.38%) Dynamics AX
5 1 (0.38%) Eikon
Cloud Services
1 30 (11.54%) Office 365
2 20 (7.69%) Microsoft Azure
3 11 (4.23%) Amazon AWS
4 9 (3.46%) OneDrive
5 6 (2.31%) SaaS
6 2 (0.77%) G Suite
7 1 (0.38%) Adobe Creative Cloud
Communications & Networking
1 17 (6.54%) DNS
2 13 (5.00%) DHCP
3 11 (4.23%) TCP/IP
4 8 (3.08%) VLAN
5 6 (2.31%) CHAP
5 6 (2.31%) Firewall
5 6 (2.31%) Network Security
6 5 (1.92%) LAN
6 5 (1.92%) VPN
6 5 (1.92%) WAN
6 5 (1.92%) Wireless
7 4 (1.54%) IP Telephony
7 4 (1.54%) Skype
8 3 (1.15%) Cisco IPT
8 3 (1.15%) FTP
9 2 (0.77%) Internet
10 1 (0.38%) Intrusion Detection
10 1 (0.38%) IPsec
10 1 (0.38%) NAS
10 1 (0.38%) Wi-Fi
Database & Business Intelligence
1 23 (8.85%) SQL Server
2 9 (3.46%) Blockchain
3 3 (1.15%) BusinessObjects
4 2 (0.77%) Data Warehouse
4 2 (0.77%) Oracle Reports
5 1 (0.38%) PowerCenter
5 1 (0.38%) SQL Server 2005
5 1 (0.38%) SQL Server 2008
5 1 (0.38%) SQL Server 2012
5 1 (0.38%) SQL Server 2014
Development Applications
1 5 (1.92%) JIRA
2 3 (1.15%) ClearCase
2 3 (1.15%) Visual Studio
General
1 120 (46.15%) Finance
2 53 (20.38%) Banking
3 44 (16.92%) Front Office
4 28 (10.77%) Back Office
4 28 (10.77%) Investment Banking
5 26 (10.00%) Retail Banking
6 15 (5.77%) Legal
7 9 (3.46%) Financial Institution
8 6 (2.31%) Retail
9 5 (1.92%) Advertising
9 5 (1.92%) Law
10 3 (1.15%) French Language
10 3 (1.15%) Marketing
11 1 (0.38%) Telecoms
Libraries, Frameworks & Software Standards
1 8 (3.08%) LDAP
2 5 (1.92%) FIX Protocol
3 3 (1.15%) XML
4 2 (0.77%) .NET
4 2 (0.77%) EDI
4 2 (0.77%) Web Services
5 1 (0.38%) ASP.NET
5 1 (0.38%) CSS
5 1 (0.38%) HTML
5 1 (0.38%) WCF
5 1 (0.38%) WPF
Miscellaneous
1 51 (19.62%) Analytical Skills
2 48 (18.46%) Equities
3 21 (8.08%) Fixed Income
4 17 (6.54%) Hedge funds
5 13 (5.00%) Management Information System
6 11 (4.23%) Data Centre
6 11 (4.23%) PMI
7 7 (2.69%) Enterprise Software
7 7 (2.69%) Mobile Computing
8 6 (2.31%) Derivative
8 6 (2.31%) SWIFT
9 5 (1.92%) Virtual Team
10 4 (1.54%) Computer Science
10 4 (1.54%) Smartphone
10 4 (1.54%) STB
11 3 (1.15%) Credit Risk
11 3 (1.15%) Fintech
11 3 (1.15%) User Experience
12 2 (0.77%) iPad
12 2 (0.77%) OTC Derivatives
Operating Systems
1 46 (17.69%) Windows
2 19 (7.31%) Windows 7
3 15 (5.77%) Windows Server
4 10 (3.85%) Unix
4 10 (3.85%) Windows 10
5 7 (2.69%) Windows Server 2012
6 5 (1.92%) Linux
6 5 (1.92%) Windows Server 2008
7 3 (1.15%) Mac OS X
7 3 (1.15%) VMS
8 2 (0.77%) Apple iOS
8 2 (0.77%) Solaris
9 1 (0.38%) Android
9 1 (0.38%) Mac OS
9 1 (0.38%) Windows 8
9 1 (0.38%) Windows Phone
9 1 (0.38%) Windows XP
Processes & Methodologies
1 86 (33.08%) ITIL
2 46 (17.69%) Continuous Improvement
3 42 (16.15%) Asset Management
4 39 (15.00%) Stakeholder Management
5 29 (11.15%) Change Management
5 29 (11.15%) Incident Management
6 28 (10.77%) Service Management
7 27 (10.38%) Agile Software Development
7 27 (10.38%) Project Management
7 27 (10.38%) Wealth Management
8 23 (8.85%) Disaster Recovery
9 22 (8.46%) Service Delivery
10 16 (6.15%) Line Management
11 15 (5.77%) Migration
12 14 (5.38%) Investment Management
12 14 (5.38%) PRINCE2
13 12 (4.62%) ITIL V3
13 12 (4.62%) Programme Management
14 10 (3.85%) Collaborative Working
15 9 (3.46%) Problem Management
Programming Languages
1 41 (15.77%) SQL
2 22 (8.46%) T-SQL
3 10 (3.85%) Java
4 7 (2.69%) C#
4 7 (2.69%) Shell Script
5 5 (1.92%) C
5 5 (1.92%) VB
6 3 (1.15%) C++
6 3 (1.15%) PowerShell
7 1 (0.38%) JavaScript
7 1 (0.38%) Python
7 1 (0.38%) VB.NET
7 1 (0.38%) VB6
Qualifications
1 29 (11.15%) Microsoft Certification
2 25 (9.62%) Degree
3 21 (8.08%) MCSE
4 14 (5.38%) MCSA
5 12 (4.62%) ITIL Certification
6 11 (4.23%) PMI Certification
7 9 (3.46%) CCNA
7 9 (3.46%) Cisco Certification
8 8 (3.08%) CCNP
9 5 (1.92%) MCP
10 4 (1.54%) MCTS
11 2 (0.77%) MOS
11 2 (0.77%) SC Cleared
11 2 (0.77%) Security Cleared
12 1 (0.38%) ACCA
12 1 (0.38%) CIMA
12 1 (0.38%) MCITP
Quality Assurance & Compliance
1 30 (11.54%) SLA
2 7 (2.69%) ISO 9000
3 2 (0.77%) ISO 9001
4 1 (0.38%) Data Quality
4 1 (0.38%) PSD2
System Software
1 45 (17.31%) Active Directory
2 16 (6.15%) VMware Infrastructure
3 9 (3.46%) Virtual Desktop
4 7 (2.69%) XenApp
5 3 (1.15%) XenDesktop
6 1 (0.38%) Hyper-V
6 1 (0.38%) Microsoft App-V
6 1 (0.38%) Terminal Services
6 1 (0.38%) VirtualBox
6 1 (0.38%) VMware Server
Systems Management
1 15 (5.77%) Control-M
2 9 (3.46%) AirWatch
2 9 (3.46%) SCCM
3 8 (3.08%) Microsoft Intune
4 3 (1.15%) Backup Exec
4 3 (1.15%) BladeLogic
4 3 (1.15%) Opscode Chef
5 1 (0.38%) Systems Management Server (SMS)
5 1 (0.38%) WSUS
Vendors
1 46 (17.69%) Microsoft
2 28 (10.77%) Charles River
3 20 (7.69%) Citrix
3 20 (7.69%) VMware
4 17 (6.54%) Oracle
5 16 (6.15%) SimCorp
6 10 (3.85%) Bloomberg
6 10 (3.85%) Cisco
6 10 (3.85%) Reuters
7 9 (3.46%) SAP
8 8 (3.08%) Avaya
8 8 (3.08%) Google
8 8 (3.08%) Lotus
8 8 (3.08%) MobileIron
9 7 (2.69%) Apple
9 7 (2.69%) Sybase
9 7 (2.69%) Symantec
10 6 (2.31%) hybris
10 6 (2.31%) Remedy
11 4 (1.54%) Splunk