Period
to 19 July 2018

The median annual salary for a Support Manager was £55,000 in advertised job vacancies in London during the 6 months to 19 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Manager
England > London
6 months to
19 Jul 2018
Same period 2017 Same period 2016
Rank 637 642 611
Rank change year-on-year +5 -31 +6
Permanent jobs requiring a Support Manager 195 211 294
As % of all permanent IT jobs advertised in London 0.28% 0.29% 0.35%
As % of the Job Titles category 0.29% 0.30% 0.37%
Number of salaries quoted 171 158 275
London median annual salary £55,000 £52,500 £57,500
Median salary % change year-on-year +4.76% -8.70% -4.17%
10th Percentile £40,000 £27,750 £38,000
90th Percentile £75,000 £96,250 £77,500
England median annual salary £50,000 £50,000 £52,500
% change year-on-year - -4.76% +5.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 67,697 69,808 79,874
% of permanent IT jobs with a recognized job title 95.53% 95.23% 96.19%
Number of salaries quoted 55,048 56,542 69,249
London median annual salary £60,000 £59,000 £55,000
Median salary % change year-on-year +1.69% +7.27% -
10th Percentile £33,750 £32,500 £32,500
90th Percentile £92,500 £88,750 £85,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Manager
Job Vacancy Trend in London

Job postings that featured Support Manager in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Support Manager in London

Support Manager
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Manager in London.

Salary trend for Support Manager in London

Support Manager
Salary Histogram in London

The salary distribution of IT jobs citing Support Manager in London over the 6 months to 19 July 2018.

Salary histogram for Support Manager in London

Support Manager
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Manager within the London region over the 6 months to 19 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -60 32 £54,500 +5.83% 2
South London +8 13 £48,500 +25.16%
West London +23 9 £60,000 +14.29% 5
East London - 5 £52,500 -
North London -1 1 £70,000 +34.62%
Support Manager
England

Support Manager Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 19 July 2018, Support Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Manager in the job title.

1 78 (40.00%) ITIL
2 66 (33.85%) Finance
3 57 (29.23%) Windows
4 47 (24.10%) SLA
5 44 (22.56%) Active Directory
6 36 (18.46%) Degree
7 35 (17.95%) Microsoft
8 31 (15.90%) Windows 7
9 30 (15.38%) Project Management
9 30 (15.38%) Oracle
10 29 (14.87%) Mentoring
11 28 (14.36%) Office 365
12 27 (13.85%) Service Management
13 25 (12.82%) SQL
14 24 (12.31%) Incident Management
14 24 (12.31%) B2C
14 24 (12.31%) Salesforce.com
15 23 (11.79%) Agile Software Development
16 22 (11.28%) JIRA
17 21 (10.77%) Java
17 21 (10.77%) Confluence
18 20 (10.26%) CRM
18 20 (10.26%) Service Delivery
19 19 (9.74%) Banking
19 19 (9.74%) Windows 10
20 17 (8.72%) Process Improvement
20 17 (8.72%) Problem-Solving
21 16 (8.21%) Line Management
21 16 (8.21%) Windows Server
22 15 (7.69%) SDLC

Support Manager Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (10.77%) Confluence
2 13 (6.67%) SharePoint
3 10 (5.13%) WebSphere
3 10 (5.13%) WebSphere Application Server
4 7 (3.59%) IBM Notes
4 7 (3.59%) Skype for Business
5 5 (2.56%) SharePoint 2013
6 4 (2.05%) WordPress
7 3 (1.54%) Exchange Server 2013
7 3 (1.54%) MS Exchange
8 2 (1.03%) CMS
8 2 (1.03%) Drupal
9 1 (0.51%) BizTalk Server
9 1 (0.51%) Exchange Server 2010
9 1 (0.51%) NetWeaver
Applications
1 15 (7.69%) Microsoft Office
2 11 (5.64%) Microsoft Excel
3 7 (3.59%) Microsoft Project
4 3 (1.54%) MS Visio
Business Applications
1 15 (7.69%) Dynamics CRM
2 6 (3.08%) Oracle Assets
2 6 (3.08%) Oracle Financials
2 6 (3.08%) Oracle General Ledger
2 6 (3.08%) Oracle Payables
2 6 (3.08%) Oracle Receivables
3 5 (2.56%) Oracle Applications
3 5 (2.56%) Oracle Cash Management
3 5 (2.56%) Oracle EBS R12
3 5 (2.56%) Salesforce.com CRM
4 3 (1.54%) Dynamics AX
5 1 (0.51%) Dynamics GP
5 1 (0.51%) Endur
5 1 (0.51%) Oracle EBS
5 1 (0.51%) Oracle E-Business Tax
Cloud Services
1 28 (14.36%) Office 365
2 15 (7.69%) Amazon AWS
3 13 (6.67%) OneDrive
4 10 (5.13%) Microsoft Azure
5 7 (3.59%) Amazon CloudWatch
5 7 (3.59%) SaaS
6 1 (0.51%) Dynamics 365
6 1 (0.51%) G Suite
Communications & Networking
1 13 (6.67%) DNS
2 12 (6.15%) DHCP
3 10 (5.13%) HTTP
3 10 (5.13%) SSH
3 10 (5.13%) TCP/IP
3 10 (5.13%) Telnet
4 9 (4.62%) Firewall
5 8 (4.10%) SAN
6 7 (3.59%) Network Security
6 7 (3.59%) Skype
7 5 (2.56%) NAS
7 5 (2.56%) VoIP
8 4 (2.05%) Cisco ASA
9 3 (1.54%) Wireless
10 1 (0.51%) Cisco IPT
10 1 (0.51%) IP Telephony
10 1 (0.51%) LAN
10 1 (0.51%) VLAN
10 1 (0.51%) WAN
10 1 (0.51%) WebEx
Database & Business Intelligence
1 5 (2.56%) SQL Server
2 4 (2.05%) Blockchain
3 2 (1.03%) Relational Database
4 1 (0.51%) Data Warehouse
4 1 (0.51%) GIS
4 1 (0.51%) Oracle Database
4 1 (0.51%) Oracle Reports
4 1 (0.51%) SQL Server 2008
4 1 (0.51%) SQL Server 2012
4 1 (0.51%) SQL Server 2014
Development Applications
1 22 (11.28%) JIRA
General
1 66 (33.85%) Finance
2 19 (9.74%) Banking
3 8 (4.10%) Front Office
4 5 (2.56%) Marketing
4 5 (2.56%) Retail
4 5 (2.56%) Telecoms
5 4 (2.05%) Advertising
5 4 (2.05%) Back Office
5 4 (2.05%) Law
6 2 (1.03%) Games
6 2 (1.03%) Legal
6 2 (1.03%) Publishing
7 1 (0.51%) Digital Economy
7 1 (0.51%) Investment Banking
7 1 (0.51%) Japanese Language
Libraries, Frameworks & Software Standards
1 10 (5.13%) JDBC
2 8 (4.10%) IBM Integration Bus
3 7 (3.59%) LDAP
4 5 (2.56%) .NET
5 3 (1.54%) Middleware
6 1 (0.51%) COM
6 1 (0.51%) EDI
6 1 (0.51%) XMPP
Miscellaneous
1 15 (7.69%) Computer Science
2 14 (7.18%) iPad
3 9 (4.62%) Analytical Skills
3 9 (4.62%) Self-Motivation
3 9 (4.62%) Video Conferencing
4 8 (4.10%) Data Centre
4 8 (4.10%) iSeries
5 7 (3.59%) Enterprise Software
5 7 (3.59%) PMI
5 7 (3.59%) SWIFT
6 6 (3.08%) Derivative
6 6 (3.08%) OTC Derivatives
7 5 (2.56%) Driving Licence
7 5 (2.56%) Public Cloud
8 4 (2.05%) iPhone
9 2 (1.03%) Digital Media
9 2 (1.03%) Equities
9 2 (1.03%) Foreign Exchange (FX)
10 1 (0.51%) Management Information System
10 1 (0.51%) Thin Client
Operating Systems
1 57 (29.23%) Windows
2 31 (15.90%) Windows 7
3 19 (9.74%) Windows 10
4 16 (8.21%) Windows Server
5 15 (7.69%) Unix
6 13 (6.67%) Android
7 12 (6.15%) Linux
8 10 (5.13%) Apple iOS
8 10 (5.13%) Windows Server 2012
9 9 (4.62%) Mac OS X
9 9 (4.62%) Windows Server 2008
10 7 (3.59%) Mac OS
11 4 (2.05%) AIX
11 4 (2.05%) CentOS
11 4 (2.05%) Solaris
12 3 (1.54%) Mac OS X Server
12 3 (1.54%) Windows Phone
13 1 (0.51%) Windows 8
Processes & Methodologies
1 78 (40.00%) ITIL
2 30 (15.38%) Project Management
3 29 (14.87%) Mentoring
4 27 (13.85%) Service Management
5 24 (12.31%) B2C
5 24 (12.31%) Incident Management
6 23 (11.79%) Agile Software Development
7 20 (10.26%) CRM
7 20 (10.26%) Service Delivery
8 17 (8.72%) Problem-Solving
8 17 (8.72%) Process Improvement
9 16 (8.21%) Line Management
10 15 (7.69%) ITSM
10 15 (7.69%) SDLC
11 14 (7.18%) B2B
11 14 (7.18%) Continuous Improvement
11 14 (7.18%) E-Commerce
11 14 (7.18%) People Management
12 12 (6.15%) Mathematics
12 12 (6.15%) Resource Allocation
Programming Languages
1 25 (12.82%) SQL
2 21 (10.77%) Java
3 8 (4.10%) PL/SQL
4 5 (2.56%) JavaScript
4 5 (2.56%) PowerShell
5 4 (2.05%) PHP
5 4 (2.05%) Shell Script
5 4 (2.05%) VBA
6 3 (1.54%) C#
7 1 (0.51%) C
7 1 (0.51%) Python
Qualifications
1 36 (18.46%) Degree
2 12 (6.15%) Microsoft Certification
3 11 (5.64%) PMI Certification
4 7 (3.59%) ITIL Certification
5 6 (3.08%) CCNA
5 6 (3.08%) Cisco Certification
6 4 (2.05%) PMP
6 4 (2.05%) VMware Certified Professional (VCP)
7 3 (1.54%) MCSE
8 2 (1.03%) MCSA
8 2 (1.03%) Postgraduate
9 1 (0.51%) CCNP
9 1 (0.51%) MCP
9 1 (0.51%) PRINCE2 Certification
Quality Assurance & Compliance
1 47 (24.10%) SLA
2 7 (3.59%) GDPR
3 5 (2.56%) QA
4 3 (1.54%) Data Quality
5 2 (1.03%) GMP
5 2 (1.03%) ISO/IEC 27001
6 1 (0.51%) ISO/IEC 20000
System Software
1 44 (22.56%) Active Directory
2 10 (5.13%) Virtual Desktop
3 5 (2.56%) Hyper-V
3 5 (2.56%) Virtual Machines
4 3 (1.54%) BitLocker
4 3 (1.54%) Microsoft App-V
4 3 (1.54%) Terminal Server
5 1 (0.51%) vSphere
Systems Management
1 13 (6.67%) SCCM
2 11 (5.64%) AirWatch
2 11 (5.64%) Microsoft Intune
3 5 (2.56%) CloudForms
4 3 (1.54%) Jamf Pro
4 3 (1.54%) WSUS
5 1 (0.51%) Cisco CUCM
Vendors
1 35 (17.95%) Microsoft
2 30 (15.38%) Oracle
3 24 (12.31%) Salesforce.com
4 13 (6.67%) Citrix
4 13 (6.67%) hybris
5 12 (6.15%) SAP
6 10 (5.13%) ATG
6 10 (5.13%) Demandware
6 10 (5.13%) Google
7 9 (4.62%) Bloomberg
7 9 (4.62%) Reuters
8 8 (4.10%) AppDynamics
8 8 (4.10%) IBM
8 8 (4.10%) Informatica
9 7 (3.59%) Lotus
9 7 (3.59%) MobileIron
10 6 (3.08%) Cisco
10 6 (3.08%) VMware
11 4 (2.05%) Concur
11 4 (2.05%) WatchGuard