Period
to 21 October 2018

The median annual salary for a Support Manager was £52,500 in advertised job vacancies in London during the 6 months to 21 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Manager
England > London
6 months to
21 Oct 2018
Same period 2017 Same period 2016
Rank 656 579 644
Rank change year-on-year -77 +65 -4
Permanent jobs requiring a Support Manager 153 271 221
As % of all permanent IT jobs advertised in London 0.23% 0.37% 0.29%
As % of the Job Titles category 0.24% 0.39% 0.30%
Number of salaries quoted 131 188 208
London median annual salary £52,500 £55,000 £56,250
Median salary % change year-on-year -4.55% -2.22% +2.27%
10th Percentile £35,000 £37,500 £36,250
90th Percentile £75,000 £106,250 £77,500
England median annual salary £50,000 £50,000 £52,000
% change year-on-year - -3.85% +9.47%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 64,356 70,169 73,801
% of permanent IT jobs with a recognized job title 95.28% 94.64% 96.00%
Number of salaries quoted 52,594 54,891 63,928
London median annual salary £60,000 £60,000 £57,500
Median salary % change year-on-year - +4.35% +4.55%
10th Percentile £33,250 £33,500 £32,500
90th Percentile £93,750 £90,000 £87,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Support Manager
Job Vacancy Trend in London

Job postings that featured Support Manager in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Support Manager in London

Support Manager
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Manager in London.

Salary trend for Support Manager in London

Support Manager
Salary Histogram in London

The salary distribution of IT jobs citing Support Manager in London over the 6 months to 21 October 2018.

Salary histogram for Support Manager in London

Support Manager
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Manager within the London region over the 6 months to 21 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -95 27 £50,000 -13.04% 4
West London +42 7 £70,000 +9.80%
East London 0 7 £52,500 -7.49%
South London -5 2 £46,500 +16.25%
Support Manager
England

Support Manager Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 21 October 2018, Support Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Manager in the job title.

1 65 (42.48%) ITIL
2 54 (35.29%) Microsoft
3 53 (34.64%) Finance
4 52 (33.99%) Windows
5 36 (23.53%) Active Directory
6 34 (22.22%) SLA
7 30 (19.61%) Windows Server
8 25 (16.34%) Microsoft Office
9 24 (15.69%) Service Management
10 23 (15.03%) Service Delivery
10 23 (15.03%) Windows 10
11 22 (14.38%) SCCM
12 21 (13.73%) Degree
12 21 (13.73%) Oracle
12 21 (13.73%) Windows 7
13 20 (13.07%) Problem-Solving
14 18 (11.76%) DNS
14 18 (11.76%) Project Management
15 16 (10.46%) DHCP
15 16 (10.46%) Citrix
16 15 (9.80%) Agile Software Development
17 14 (9.15%) SharePoint
17 14 (9.15%) Continuous Improvement
17 14 (9.15%) Office 365
17 14 (9.15%) Windows Server 2012
17 14 (9.15%) Mentoring
17 14 (9.15%) Analytical Skills
18 13 (8.50%) People Management
18 13 (8.50%) SQL
18 13 (8.50%) TCP/IP

Support Manager Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (9.15%) SharePoint
2 9 (5.88%) Skype for Business
3 8 (5.23%) Confluence
4 6 (3.92%) WordPress
5 5 (3.27%) BizTalk Server
5 5 (3.27%) WebSphere
5 5 (3.27%) WebSphere Application Server
6 4 (2.61%) MS Exchange
7 2 (1.31%) Apache
7 2 (1.31%) IIS
8 1 (0.65%) CMS
8 1 (0.65%) Drupal
8 1 (0.65%) Elasticsearch
8 1 (0.65%) Exchange Server 2013
8 1 (0.65%) Oracle Coherence
Applications
1 25 (16.34%) Microsoft Office
2 6 (3.92%) Microsoft Excel
2 6 (3.92%) Microsoft Project
2 6 (3.92%) MS Visio
3 2 (1.31%) AutoCAD
4 1 (0.65%) HipChat
Business Applications
1 11 (7.19%) Oracle Assets
1 11 (7.19%) Oracle Financials
1 11 (7.19%) Oracle General Ledger
1 11 (7.19%) Oracle Payables
1 11 (7.19%) Oracle Receivables
2 10 (6.54%) Oracle Cash Management
2 10 (6.54%) Oracle EBS R12
3 7 (4.58%) Dynamics AX
4 6 (3.92%) Dynamics CRM
5 3 (1.96%) Oracle Applications
5 3 (1.96%) Oracle EBS
6 1 (0.65%) Dynamics GP
6 1 (0.65%) Endur
6 1 (0.65%) Oracle E-Business Tax
6 1 (0.65%) Salerio
Cloud Services
1 14 (9.15%) Office 365
2 6 (3.92%) Microsoft Azure
3 5 (3.27%) SaaS
4 4 (2.61%) Dynamics 365
4 4 (2.61%) OneDrive
5 3 (1.96%) Amazon AWS
6 1 (0.65%) Amazon CloudWatch
6 1 (0.65%) Datadog
6 1 (0.65%) PaaS
Communications & Networking
1 18 (11.76%) DNS
2 16 (10.46%) DHCP
3 13 (8.50%) TCP/IP
4 9 (5.88%) Skype
5 8 (5.23%) Firewall
6 7 (4.58%) SAN
7 5 (3.27%) HTTP
7 5 (3.27%) SSH
7 5 (3.27%) Telnet
7 5 (3.27%) Wireless
8 4 (2.61%) Cisco ASA
8 4 (2.61%) NAS
9 3 (1.96%) LAN
9 3 (1.96%) VoIP
10 2 (1.31%) Intranet
10 2 (1.31%) VLAN
10 2 (1.31%) VPN
10 2 (1.31%) WAN
11 1 (0.65%) NetScaler
11 1 (0.65%) PCoIP
Database & Business Intelligence
1 5 (3.27%) SQL Server
2 3 (1.96%) Data Warehouse
2 3 (1.96%) Hadoop
3 2 (1.31%) Blockchain
3 2 (1.31%) MySQL
4 1 (0.65%) KDB
4 1 (0.65%) MongoDB
4 1 (0.65%) Power BI
4 1 (0.65%) Qlik Sense
4 1 (0.65%) QlikView
4 1 (0.65%) SQL Server Integration Services
4 1 (0.65%) SQL Server Reporting Services
Development Applications
1 10 (6.54%) JIRA
2 3 (1.96%) Git (software)
3 2 (1.31%) Subversion
4 1 (0.65%) Airbrake
4 1 (0.65%) Hudson
General
1 53 (34.64%) Finance
2 13 (8.50%) Telecoms
3 6 (3.92%) Marketing
4 5 (3.27%) Advertising
4 5 (3.27%) Retail
5 4 (2.61%) Front Office
5 4 (2.61%) Games
6 3 (1.96%) Banking
7 2 (1.31%) Back Office
8 1 (0.65%) Legal
8 1 (0.65%) Publishing
Libraries, Frameworks & Software Standards
1 5 (3.27%) .NET
1 5 (3.27%) JDBC
2 3 (1.96%) CSS
3 2 (1.31%) CodeIgniter
3 2 (1.31%) LAMP
4 1 (0.65%) .NET Framework
4 1 (0.65%) AngularJS
4 1 (0.65%) ASP.NET
4 1 (0.65%) jQuery
4 1 (0.65%) LDAP
4 1 (0.65%) Middleware
4 1 (0.65%) RabbitMQ
4 1 (0.65%) REST
4 1 (0.65%) SOAP
4 1 (0.65%) Spring
4 1 (0.65%) Web Services
Miscellaneous
1 14 (9.15%) Analytical Skills
2 11 (7.19%) Video Conferencing
3 9 (5.88%) Management Information System
4 6 (3.92%) Self-Motivation
5 5 (3.27%) Computer Science
5 5 (3.27%) Driving Licence
5 5 (3.27%) iPad
6 4 (2.61%) Mobile App
7 3 (1.96%) Enterprise Software
7 3 (1.96%) Online Games
8 2 (1.31%) Data Centre
8 2 (1.31%) Foreign Exchange (FX)
8 2 (1.31%) Handset
8 2 (1.31%) Hedge funds
8 2 (1.31%) iPhone
9 1 (0.65%) Derivative
9 1 (0.65%) EPoS
9 1 (0.65%) Equities
9 1 (0.65%) PDA
9 1 (0.65%) Thin Client
Operating Systems
1 52 (33.99%) Windows
2 30 (19.61%) Windows Server
3 23 (15.03%) Windows 10
4 21 (13.73%) Windows 7
5 14 (9.15%) Windows Server 2012
6 13 (8.50%) Windows Server 2008
7 10 (6.54%) Android
7 10 (6.54%) Linux
8 9 (5.88%) Apple iOS
9 7 (4.58%) Unix
10 4 (2.61%) AIX
10 4 (2.61%) CentOS
11 3 (1.96%) Mac OS X
11 3 (1.96%) Mac OS X Server
12 1 (0.65%) Mac OS
12 1 (0.65%) Red Hat Enterprise Linux
Processes & Methodologies
1 65 (42.48%) ITIL
2 24 (15.69%) Service Management
3 23 (15.03%) Service Delivery
4 20 (13.07%) Problem-Solving
5 18 (11.76%) Project Management
6 15 (9.80%) Agile Software Development
7 14 (9.15%) Continuous Improvement
7 14 (9.15%) Mentoring
8 13 (8.50%) ITSM
8 13 (8.50%) People Management
9 12 (7.84%) CRM
9 12 (7.84%) Information Security
10 11 (7.19%) Resource Allocation
10 11 (7.19%) User Acceptance Testing
11 10 (6.54%) ITIL V3
11 10 (6.54%) Migration
12 9 (5.88%) Incident Management
12 9 (5.88%) System Testing
12 9 (5.88%) Test Scripting
12 9 (5.88%) Unit Testing
Programming Languages
1 13 (8.50%) SQL
2 9 (5.88%) JavaScript
3 8 (5.23%) PHP
4 6 (3.92%) C#
4 6 (3.92%) Java
5 4 (2.61%) Shell Script
6 3 (1.96%) PowerShell
7 1 (0.65%) ABAP
7 1 (0.65%) ActionScript
7 1 (0.65%) ActionScript 2.0
7 1 (0.65%) C
7 1 (0.65%) PL/SQL
7 1 (0.65%) Python
Qualifications
1 21 (13.73%) Degree
2 11 (7.19%) ITIL Certification
3 8 (5.23%) Microsoft Certification
4 5 (3.27%) CCNA
4 5 (3.27%) Cisco Certification
5 4 (2.61%) MCDST
5 4 (2.61%) VMware Certified Professional (VCP)
6 3 (1.96%) MCSA
6 3 (1.96%) MCSE
7 1 (0.65%) CCA
7 1 (0.65%) CCNP
7 1 (0.65%) Citrix Certification
Quality Assurance & Compliance
1 34 (22.22%) SLA
2 7 (4.58%) ISO/IEC 27001
3 5 (3.27%) QA
4 4 (2.61%) GDPR
5 1 (0.65%) Cyber Essentials
5 1 (0.65%) GMP
5 1 (0.65%) ISO/IEC 20000
5 1 (0.65%) PCI DSS
System Software
1 36 (23.53%) Active Directory
2 9 (5.88%) Terminal Server
3 6 (3.92%) BitLocker
4 3 (1.96%) Hyper-V
4 3 (1.96%) XenApp
5 2 (1.31%) Virtual Machines
5 2 (1.31%) XenDesktop
6 1 (0.65%) VMware Infrastructure
Systems Management
1 22 (14.38%) SCCM
2 9 (5.88%) WSUS
3 8 (5.23%) Jamf Pro
4 6 (3.92%) AirWatch
4 6 (3.92%) Microsoft Intune
5 1 (0.65%) Ansible
5 1 (0.65%) logstash
5 1 (0.65%) Nagios
5 1 (0.65%) Opscode Chef
5 1 (0.65%) Thomson Reuters DACS
Vendors
1 54 (35.29%) Microsoft
2 21 (13.73%) Oracle
3 16 (10.46%) Citrix
4 10 (6.54%) Salesforce.com
5 9 (5.88%) Concur
5 9 (5.88%) Google
6 8 (5.23%) VMware
7 6 (3.92%) Cisco
7 6 (3.92%) McAfee
8 5 (3.27%) ATG
8 5 (3.27%) Demandware
8 5 (3.27%) hybris
8 5 (3.27%) Ivanti
8 5 (3.27%) SAP
9 4 (2.61%) Red Hat
10 3 (1.96%) HP
10 3 (1.96%) Tableau
11 2 (1.31%) Anaplan
11 2 (1.31%) Avaya
11 2 (1.31%) Xerox