SLA Jobs in the West Midlands

Service Level Agreement (SLA)
England > West Midlands

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 6 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 92 98 86
Rank change year-on-year +6 -12 +27
Permanent jobs citing SLA 181 207 247
As % of all permanent jobs advertised in the West Midlands 2.49% 3.16% 3.38%
As % of the Quality Assurance & Compliance category 16.03% 11.01% 17.53%
Number of salaries quoted 155 163 169
10th Percentile £23,500 £27,250 £24,450
25th Percentile £25,750 £30,125 £29,750
Median annual salary (50th Percentile) £28,119 £37,500 £40,000
Median % change year-on-year -25.02% -6.25% +14.29%
75th Percentile £46,765 £47,500 £47,500
90th Percentile £64,375 £66,750 £57,500
England median annual salary £32,500 £40,000 £38,000
% change year-on-year -18.75% +5.26% -5.00%

All Quality Assurance and Compliance Skills
West Midlands

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 1,129 1,880 1,409
As % of all permanent jobs advertised in the West Midlands 15.52% 28.66% 19.29%
Number of salaries quoted 869 725 868
10th Percentile £27,500 £31,000 £26,925
25th Percentile £35,000 £37,500 £34,988
Median annual salary (50th Percentile) £53,000 £51,573 £47,500
Median % change year-on-year +2.77% +8.57% -
75th Percentile £65,000 £66,005 £62,500
90th Percentile £77,500 £81,250 £76,506
England median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% -

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing SLA in the West Midlands.

Salary trend for SLA in the West Midlands

SLA
Salary Histogram in the West Midlands

Salary distribution for jobs citing SLA in the West Midlands over the 6 months to 6 May 2024.

Salary histogram for SLA in the West Midlands

SLA
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Staffordshire +16 71 £27,300 -16.00% 7
Birmingham -64 25 £54,075 +56.74% 9
Warwickshire +54 24 £55,500 +38.75% 6
Worcestershire -8 20 £25,000 -41.18% 3
Solihull +16 19 £29,500 -1.67% 3
Wednesbury +2 7 £30,000 +3.45%
Coventry +30 4 £66,500 +43.78% 2
Herefordshire -1 1 £45,000 +47.54% 1
Shropshire -14 1 £14,000 -82.50%
SLA
England

SLA
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (4.42%) Microsoft Exchange
2 3 (1.66%) IBM Notes
2 3 (1.66%) SharePoint
3 2 (1.10%) IIS
4 1 (0.55%) Exchange Server 2007
Applications
1 15 (8.29%) Microsoft Office
2 8 (4.42%) Microsoft Excel
3 2 (1.10%) Microsoft PowerPoint
Business Applications
1 44 (24.31%) Salesforce CRM
2 17 (9.39%) SAP Oil and Gas
2 17 (9.39%) SAP S/4HANA
3 1 (0.55%) Remedy ITSM
Cloud Services
1 31 (17.13%) SaaS
2 25 (13.81%) Microsoft 365
3 14 (7.73%) Azure
4 9 (4.97%) AWS
5 2 (1.10%) Azure DevOps
5 2 (1.10%) Dynamics 365
5 2 (1.10%) Entra ID
5 2 (1.10%) OneDrive
5 2 (1.10%) Power Platform
6 1 (0.55%) Azure Cosmos DB
6 1 (0.55%) Azure Monitor
Communications & Networking
1 14 (7.73%) DHCP
1 14 (7.73%) DNS
2 9 (4.97%) SAN
3 8 (4.42%) TCP/IP
4 7 (3.87%) Firewall
5 6 (3.31%) LAN
6 5 (2.76%) WAN
6 5 (2.76%) Wireless
7 4 (2.21%) VoIP
7 4 (2.21%) VPN
8 3 (1.66%) Cisco ASA
8 3 (1.66%) IPsec
8 3 (1.66%) MPLS
8 3 (1.66%) Remote Desktop
8 3 (1.66%) WAAS
8 3 (1.66%) Wi-Fi
9 2 (1.10%) Broadband
9 2 (1.10%) iSCSI
10 1 (0.55%) Network Security
10 1 (0.55%) WLAN
Database & Business Intelligence
1 7 (3.87%) Amazon RDS
2 1 (0.55%) NoSQL
2 1 (0.55%) Power BI
2 1 (0.55%) SQL Server
Development Applications
1 14 (7.73%) JIRA
2 2 (1.10%) Octopus Deploy
2 2 (1.10%) TeamCity
General
1 52 (28.73%) Social Skills
2 32 (17.68%) Analytical Skills
3 16 (8.84%) Law
4 15 (8.29%) Retail
5 13 (7.18%) Finance
6 4 (2.21%) Presentation Skills
6 4 (2.21%) Public Sector
6 4 (2.21%) Telecoms
7 3 (1.66%) Inclusion and Diversity
7 3 (1.66%) Norwegian Language
7 3 (1.66%) Organisational Skills
8 2 (1.10%) French Language
8 2 (1.10%) Social Housing
9 1 (0.55%) Fire and Rescue
9 1 (0.55%) Legal
9 1 (0.55%) Local Government
Job Titles
1 44 (24.31%) Business Development Manager
1 44 (24.31%) Business Manager
1 44 (24.31%) Development Manager
2 33 (18.23%) Analyst
3 27 (14.92%) Service Analyst
4 26 (14.36%) Service Desk Analyst
5 22 (12.15%) Support Engineer
6 20 (11.05%) IT Support
7 19 (10.50%) IT Engineer
8 18 (9.94%) IT Support Engineer
9 14 (7.73%) Architect
9 14 (7.73%) IT Manager
10 13 (7.18%) Service Manager
11 12 (6.63%) Senior
11 12 (6.63%) Solutions Architect
12 9 (4.97%) Service Desk Engineer
13 6 (3.31%) Delivery Manager
13 6 (3.31%) IT Operations Manager
13 6 (3.31%) IT Services Manager
13 6 (3.31%) Operations Manager
Libraries, Frameworks & Software Standards
1 2 (1.10%) HTML
2 1 (0.55%) .NET
2 1 (0.55%) .NET Framework
2 1 (0.55%) Entity Framework
Miscellaneous
1 12 (6.63%) Self-Motivation
1 12 (6.63%) Team-Oriented Environment
2 9 (4.97%) Management Information System
2 9 (4.97%) Onboarding
3 4 (2.21%) Data Centre
4 3 (1.66%) CCTV
4 3 (1.66%) Driving Licence
4 3 (1.66%) EPoS
5 2 (1.10%) Cloud Native
6 1 (0.55%) Blockchain
6 1 (0.55%) Blog
6 1 (0.55%) Data Structures
6 1 (0.55%) IoT
6 1 (0.55%) Product Ownership
6 1 (0.55%) Public Cloud
6 1 (0.55%) Replication
Operating Systems
1 35 (19.34%) Windows
2 23 (12.71%) Windows Server
3 11 (6.08%) Windows 10
4 10 (5.52%) Apple iOS
5 8 (4.42%) Windows Server 2016
5 8 (4.42%) Windows Server 2019
6 2 (1.10%) Mac OS
6 2 (1.10%) Windows 7
6 2 (1.10%) Windows Server 2012
7 1 (0.55%) Windows Server 2008
Processes & Methodologies
1 58 (32.04%) CRM
2 44 (24.31%) Active Listening
2 44 (24.31%) B2B
2 44 (24.31%) Business Development
2 44 (24.31%) Deadline-Driven
2 44 (24.31%) Value Proposition
3 40 (22.10%) Customer Service
4 34 (18.78%) ITIL
4 34 (18.78%) Problem-Solving
5 32 (17.68%) Agile
6 31 (17.13%) Service Management
7 23 (12.71%) ERP
8 20 (11.05%) Incident Management
8 20 (11.05%) Service Delivery
9 19 (10.50%) Budget Management
9 19 (10.50%) Contract Negotiation
9 19 (10.50%) Release Management
10 18 (9.94%) Continuous Improvement
10 18 (9.94%) Escalation Management
11 17 (9.39%) Continuous Delivery
Programming Languages
1 6 (3.31%) PowerShell
2 5 (2.76%) SQL
3 2 (1.10%) C#
4 1 (0.55%) JavaScript
4 1 (0.55%) Python
4 1 (0.55%) VB.NET
Qualifications
1 13 (7.18%) Microsoft Certification
2 7 (3.87%) Degree
3 5 (2.76%) MCP
4 4 (2.21%) CCNA
4 4 (2.21%) CCNP
4 4 (2.21%) Cisco Certification
4 4 (2.21%) HND
4 4 (2.21%) ITIL Certification
4 4 (2.21%) MCTS
5 3 (1.66%) BPSS Clearance
5 3 (1.66%) CCDA
6 2 (1.10%) A+ Certification
6 2 (1.10%) SC Cleared
6 2 (1.10%) Security Cleared
7 1 (0.55%) MCSE
Quality Assurance & Compliance
1 7 (3.87%) QA
2 1 (0.55%) Accessibility
2 1 (0.55%) ISO 22301
2 1 (0.55%) ISO 9001
2 1 (0.55%) NIST
System Software
1 31 (17.13%) Active Directory
2 8 (4.42%) VMware Infrastructure
3 3 (1.66%) Firmware
4 2 (1.10%) Hyper-V
5 1 (0.55%) Microsoft Virtual Server
5 1 (0.55%) NFS
5 1 (0.55%) Virtual Servers
Systems Management
1 2 (1.10%) Kubernetes
1 2 (1.10%) Microsoft Intune
1 2 (1.10%) SCCM
2 1 (0.55%) Jamf Pro
2 1 (0.55%) WSUS
Vendors
1 61 (33.70%) SAP
2 44 (24.31%) Salesforce
3 40 (22.10%) Microsoft
4 14 (7.73%) Cisco
4 14 (7.73%) HP
5 11 (6.08%) Apple
6 10 (5.52%) ServiceNow
7 9 (4.97%) Dell
7 9 (4.97%) VMware
8 7 (3.87%) Nimble Storage
9 5 (2.76%) CheckPoint
9 5 (2.76%) Mitel
9 5 (2.76%) Palo Alto
9 5 (2.76%) Veeam
9 5 (2.76%) Zerto
10 3 (1.66%) Avaya
10 3 (1.66%) IBM
10 3 (1.66%) Juniper
10 3 (1.66%) Lotus
10 3 (1.66%) NetApp