2nd Line Support Analyst Jobs with Work from Home Options

Second Line Support Analyst
UK > Work from Home

The median Second Line Support Analyst salary in Work from Home is £30,500 per year according to job vacancies posted during the 6 months to 3 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 551 608 757
Rank change year-on-year +57 +149 -229
Permanent jobs requiring a 2nd Line Support Analyst 32 68 87
As % of all permanent jobs with a WFH option 0.095% 0.16% 0.13%
As % of the Job Titles category 0.099% 0.17% 0.13%
Number of salaries quoted 29 57 73
10th Percentile £24,650 £28,500 £23,100
25th Percentile £26,500 £29,000 £25,500
Median annual salary (50th Percentile) £30,500 £31,000 £27,000
Median % change year-on-year -1.61% +14.81% +11.92%
75th Percentile £37,250 £34,915 £33,750
90th Percentile £37,990 £37,250 £37,250
UK median annual salary £32,500 £31,500 £30,000
% change year-on-year +3.17% +5.00% +7.14%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,479 40,829 66,224
% of permanent jobs with a recognized job title 95.99% 96.03% 97.40%
Number of salaries quoted 24,933 29,012 42,088
10th Percentile £33,036 £36,532 £36,250
25th Percentile £42,500 £47,375 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £92,500 £100,000 £95,000
UK median annual salary £52,508 £60,000 £60,000
% change year-on-year -12.49% - +9.09%

2nd Line Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised.

2nd Line Support Analyst trend for jobs with a WFH option

2nd Line Support Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing 2nd Line Support Analyst.

2nd Line Support Analyst salary trend for jobs with a WFH option

2nd Line Support Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing 2nd Line Support Analyst over the 6 months to 3 May 2024.

2nd Line Support Analyst salary histogram for jobs with a WFH option

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 3 May 2024, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring 2nd Line Support Analyst in the job title.

1 19 (59.38%) Microsoft
2 17 (53.13%) Social Skills
3 16 (50.00%) Microsoft 365
3 16 (50.00%) Customer Service
4 15 (46.88%) Windows
5 13 (40.63%) ITIL
6 12 (37.50%) Windows 10
7 10 (31.25%) Incident Management
7 10 (31.25%) LAN
8 9 (28.13%) Microsoft Office
8 9 (28.13%) Active Directory
9 8 (25.00%) WAN
10 7 (21.88%) SLA
10 7 (21.88%) Service Management
10 7 (21.88%) Self-Motivation
10 7 (21.88%) Problem-Solving
11 6 (18.75%) Inclusion and Diversity
11 6 (18.75%) DNS
11 6 (18.75%) Manufacturing
12 5 (15.63%) TCP/IP
12 5 (15.63%) Citrix
12 5 (15.63%) Windows Server
12 5 (15.63%) SCCM
12 5 (15.63%) Android
12 5 (15.63%) Windows 7
13 4 (12.50%) Azure
13 4 (12.50%) Apple iOS
13 4 (12.50%) Service Desk Management
13 4 (12.50%) User Experience
13 4 (12.50%) Dynamics NAV

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (9.38%) Microsoft Exchange
2 1 (3.13%) SharePoint
Applications
1 9 (28.13%) Microsoft Office
Business Applications
1 4 (12.50%) Dynamics CRM
1 4 (12.50%) Dynamics NAV
Cloud Services
1 16 (50.00%) Microsoft 365
2 4 (12.50%) Azure
2 4 (12.50%) Dynamics 365
2 4 (12.50%) Power Platform
3 1 (3.13%) Entra ID
Communications & Networking
1 10 (31.25%) LAN
2 8 (25.00%) WAN
3 6 (18.75%) DNS
4 5 (15.63%) TCP/IP
5 4 (12.50%) DHCP
5 4 (12.50%) Wireless
5 4 (12.50%) WLAN
6 3 (9.38%) ADSL
6 3 (9.38%) Broadband
6 3 (9.38%) VLAN
7 2 (6.25%) Firewall
7 2 (6.25%) Remote Desktop
7 2 (6.25%) VPN
8 1 (3.13%) Ethernet
8 1 (3.13%) Internet
8 1 (3.13%) Intranet
8 1 (3.13%) VoIP
8 1 (3.13%) Wi-Fi
Database & Business Intelligence
1 3 (9.38%) SQL Server
Development Applications
1 1 (3.13%) JIRA
General
1 17 (53.13%) Social Skills
2 6 (18.75%) Inclusion and Diversity
2 6 (18.75%) Manufacturing
3 4 (12.50%) Analytical Skills
4 3 (9.38%) Finance
4 3 (9.38%) Organisational Skills
4 3 (9.38%) Telecoms
5 1 (3.13%) Law
5 1 (3.13%) Legal
Libraries, Frameworks & Software Standards
1 3 (9.38%) .NET
1 3 (9.38%) ASP.NET
Miscellaneous
1 7 (21.88%) Self-Motivation
2 4 (12.50%) Virtual Team
3 2 (6.25%) Team-Oriented Environment
4 1 (3.13%) Driving Licence
Operating Systems
1 15 (46.88%) Windows
2 12 (37.50%) Windows 10
3 5 (15.63%) Android
3 5 (15.63%) Windows 7
3 5 (15.63%) Windows Server
4 4 (12.50%) Apple iOS
5 1 (3.13%) Linux
5 1 (3.13%) Windows NT
5 1 (3.13%) Windows XP
Processes & Methodologies
1 16 (50.00%) Customer Service
2 13 (40.63%) ITIL
3 10 (31.25%) Incident Management
4 7 (21.88%) Problem-Solving
4 7 (21.88%) Service Management
5 4 (12.50%) CRM
5 4 (12.50%) ERP
5 4 (12.50%) ITSM
5 4 (12.50%) Service Desk Management
5 4 (12.50%) User Experience
6 3 (9.38%) Inventory Management
6 3 (9.38%) Software Deployment
7 2 (6.25%) Asset Management
7 2 (6.25%) Continuous Improvement
7 2 (6.25%) Data Protection
7 2 (6.25%) Fintech
7 2 (6.25%) Line Management
7 2 (6.25%) Process Improvement
7 2 (6.25%) Server Management
7 2 (6.25%) Stakeholder Management
Programming Languages
1 3 (9.38%) C#
1 3 (9.38%) PowerShell
1 3 (9.38%) SQL
Qualifications
1 3 (9.38%) CCNA
1 3 (9.38%) Cisco Certification
1 3 (9.38%) MCITP
1 3 (9.38%) Microsoft Certification
1 3 (9.38%) Network+ Certification
2 2 (6.25%) ITIL Certification
3 1 (3.13%) A+ Certification
3 1 (3.13%) Degree
Quality Assurance & Compliance
1 7 (21.88%) SLA
System Software
1 9 (28.13%) Active Directory
2 4 (12.50%) VMware Infrastructure
3 1 (3.13%) Virtual Desktop
Systems Management
1 5 (15.63%) SCCM
2 3 (9.38%) Microsoft Intune
Vendors
1 19 (59.38%) Microsoft
2 5 (15.63%) Citrix
3 4 (12.50%) VMware
4 3 (9.38%) Cisco
5 2 (6.25%) Google
5 2 (6.25%) ServiceNow
6 1 (3.13%) Apple
6 1 (3.13%) HP