Service Desk Manager Jobs in the UK excluding London

Service Desk Manager
UK > UK excluding London

The median Service Desk Manager salary in the UK excluding London is £48,000 per year according to job vacancies posted during the 6 months to 12 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
12 May 2024
Same period 2023 Same period 2022
Rank 671 663 731
Rank change year-on-year -8 +68 -157
Permanent jobs requiring a Service Desk Manager 90 92 121
As % of all permanent jobs advertised in the UK excluding London 0.13% 0.15% 0.17%
As % of the Job Titles category 0.13% 0.17% 0.18%
Number of salaries quoted 69 82 102
10th Percentile £32,500 £37,500 £36,250
25th Percentile £37,500 £41,250 £41,250
Median annual salary (50th Percentile) £48,000 £47,500 £45,000
Median % change year-on-year +1.05% +5.56% +11.11%
75th Percentile £55,000 £53,750 £57,500
90th Percentile £63,000 £60,000 £61,125
UK median annual salary £50,125 £50,000 £50,000
% change year-on-year +0.25% - +17.65%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 67,306 53,672 68,079
% of permanent jobs with a recognized job title 94.79% 89.22% 95.76%
Number of salaries quoted 47,632 30,597 42,434
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Manager
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Manager in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Manager in the UK excluding London

Service Desk Manager
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Manager in the UK excluding London.

Salary trend for Service Desk Manager in the UK excluding London

Service Desk Manager
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Manager in the UK excluding London over the 6 months to 12 May 2024.

Salary histogram for Service Desk Manager in the UK excluding London

Service Desk Manager
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the UK excluding London region over the 6 months to 12 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +52 30 £48,000 +6.67% 4
South West -3 26 £45,000 -5.26% 3
Yorkshire +95 23 £48,000 +23.03%
South East -3 13 £62,500 +25.00% 4
Midlands 0 7 £31,500 -25.92% 1
East of England -7 7 £51,250 -2.38% 5
North West -9 7 £46,066 -3.02% 4
Scotland -48 6 £35,000 -6.67% 1
East Midlands -9 4 £31,500 -25.92%
Wales - 1 £50,000 - 2
West Midlands - 1 £56,000 - 1
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 12 May 2024, Service Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Manager in the job title.

1 47 (52.22%) ITIL
2 37 (41.11%) Social Skills
3 32 (35.56%) Customer Service
4 27 (30.00%) Azure
4 27 (30.00%) Microsoft 365
5 26 (28.89%) Service Management
6 19 (21.11%) Microsoft
7 18 (20.00%) SLA
7 18 (20.00%) ITSM
8 15 (16.67%) Finance
8 15 (16.67%) Problem-Solving
9 14 (15.56%) Service Delivery
9 14 (15.56%) Stakeholder Management
9 14 (15.56%) Incident Management
9 14 (15.56%) Mentoring
10 12 (13.33%) Problem Management
10 12 (13.33%) Continuous Improvement
11 11 (12.22%) Performance Management
12 10 (11.11%) Degree
12 10 (11.11%) Line Management
12 10 (11.11%) Change Management
12 10 (11.11%) Windows
12 10 (11.11%) Collaborative Culture
13 9 (10.00%) Service Desk Management
13 9 (10.00%) Coaching
13 9 (10.00%) Analytical Skills
13 9 (10.00%) Performance Metrics
13 9 (10.00%) Process Improvement
14 8 (8.89%) Entra ID
14 8 (8.89%) Active Directory

Service Desk Manager Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (5.56%) SharePoint
2 1 (1.11%) Microsoft Exchange
Applications
1 4 (4.44%) Microsoft Excel
2 1 (1.11%) Microsoft Office
2 1 (1.11%) Microsoft PowerPoint
Business Applications
1 2 (2.22%) iTrent
Cloud Services
1 27 (30.00%) Azure
1 27 (30.00%) Microsoft 365
2 8 (8.89%) Entra ID
3 6 (6.67%) AWS
4 4 (4.44%) SaaS
5 3 (3.33%) Amazon EC2
5 3 (3.33%) Amazon S3
5 3 (3.33%) AWS Lambda
5 3 (3.33%) MailChimp
5 3 (3.33%) Route 53
5 3 (3.33%) Serverless
5 3 (3.33%) Zapier
6 1 (1.11%) OneDrive
6 1 (1.11%) Power Platform
6 1 (1.11%) WhatsApp
Communications & Networking
1 7 (7.78%) Remote Desktop
2 4 (4.44%) DHCP
2 4 (4.44%) DNS
2 4 (4.44%) LAN
2 4 (4.44%) WAN
3 3 (3.33%) Wi-Fi
3 3 (3.33%) Wireless
4 2 (2.22%) Firewall
5 1 (1.11%) TCP/IP
5 1 (1.11%) VoIP
5 1 (1.11%) VPN
Database & Business Intelligence
1 3 (3.33%) Amazon RDS
2 1 (1.11%) Power BI
2 1 (1.11%) PowerPivot
General
1 37 (41.11%) Social Skills
2 15 (16.67%) Finance
3 9 (10.00%) Analytical Skills
4 6 (6.67%) Billing
4 6 (6.67%) Front Office
4 6 (6.67%) Manufacturing
5 4 (4.44%) Law
5 4 (4.44%) Organisational Skills
6 3 (3.33%) Influencing Skills
6 3 (3.33%) Marketing
6 3 (3.33%) Public Sector
6 3 (3.33%) Retail
6 3 (3.33%) Telecoms
7 2 (2.22%) Financial Institution
8 1 (1.11%) Aerospace
8 1 (1.11%) Legal
8 1 (1.11%) Pharmaceutical
Miscellaneous
1 6 (6.67%) Onboarding
2 3 (3.33%) Self-Motivation
3 2 (2.22%) Management Information System
4 1 (1.11%) CMDB
4 1 (1.11%) Data Centre
4 1 (1.11%) Driving Licence
4 1 (1.11%) PMI
Operating Systems
1 10 (11.11%) Windows
2 4 (4.44%) Linux
3 3 (3.33%) Mac OS
3 3 (3.33%) Windows Server
4 2 (2.22%) Windows 10
Processes & Methodologies
1 47 (52.22%) ITIL
2 32 (35.56%) Customer Service
3 26 (28.89%) Service Management
4 18 (20.00%) ITSM
5 15 (16.67%) Problem-Solving
6 14 (15.56%) Incident Management
6 14 (15.56%) Mentoring
6 14 (15.56%) Service Delivery
6 14 (15.56%) Stakeholder Management
7 12 (13.33%) Continuous Improvement
7 12 (13.33%) Problem Management
8 11 (12.22%) Performance Management
9 10 (11.11%) Change Management
9 10 (11.11%) Collaborative Culture
9 10 (11.11%) Line Management
10 9 (10.00%) Coaching
10 9 (10.00%) Performance Metrics
10 9 (10.00%) Process Improvement
10 9 (10.00%) Service Desk Management
11 8 (8.89%) Customer Experience
Qualifications
1 10 (11.11%) Degree
2 7 (7.78%) ITIL Certification
3 5 (5.56%) A+ Certification
3 5 (5.56%) Microsoft Certification
4 4 (4.44%) Computer Science Degree
4 4 (4.44%) MCP
4 4 (4.44%) Security Cleared
5 1 (1.11%) CCNA
5 1 (1.11%) Cisco Certification
5 1 (1.11%) MCITP
5 1 (1.11%) PMI Certification
5 1 (1.11%) PMP
Quality Assurance & Compliance
1 18 (20.00%) SLA
2 7 (7.78%) ISO/IEC 27001
3 5 (5.56%) Cyber Essentials
4 2 (2.22%) Cyber Essentials PLUS
4 2 (2.22%) GDPR
5 1 (1.11%) SOC 2
System Software
1 8 (8.89%) Active Directory
2 3 (3.33%) VMware Infrastructure
3 2 (2.22%) VMware Workstation
Systems Management
1 4 (4.44%) Autotask
1 4 (4.44%) Microsoft Intune
2 1 (1.11%) Ansible
2 1 (1.11%) Terraform
Vendors
1 19 (21.11%) Microsoft
2 7 (7.78%) ServiceNow
3 5 (5.56%) VMware
4 3 (3.33%) Apple
4 3 (3.33%) Facebook
4 3 (3.33%) HubSpot
5 2 (2.22%) Cisco
6 1 (1.11%) Meraki
6 1 (1.11%) Progress
6 1 (1.11%) SolarWinds