Service Desk Manager Jobs in the UK excluding London

Service Desk Manager
UK > UK excluding London

The median Service Desk Manager salary in the UK excluding London is £52,000 per year, according to job vacancies posted during the 6 months leading to 31 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
31 May 2025
Same period 2024 Same period 2023
Rank 527 674 657
Rank change year-on-year +147 -17 +89
Permanent jobs requiring a Service Desk Manager 52 88 91
As % of all permanent jobs advertised in the UK excluding London 0.13% 0.12% 0.16%
As % of the Job Titles category 0.15% 0.12% 0.18%
Number of salaries quoted 41 68 81
10th Percentile £35,000 £32,500 £37,500
25th Percentile £42,500 £36,875 £41,250
Median annual salary (50th Percentile) £52,000 £48,000 £47,500
Median % change year-on-year +8.33% +1.05% +5.56%
75th Percentile £58,750 £55,000 £57,500
90th Percentile £60,000 £63,250 £60,000
UK median annual salary £55,000 £50,000 £50,000
% change year-on-year +10.00% - -

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 35,806 71,101 51,023
% of permanent jobs with a recognized job title 90.22% 94.94% 89.01%
Number of salaries quoted 18,138 50,103 29,550
10th Percentile £26,250 £26,750 £29,750
25th Percentile £36,750 £35,000 £38,750
Median annual salary (50th Percentile) £51,000 £50,000 £53,500
Median % change year-on-year +2.00% -6.54% +6.49%
75th Percentile £65,000 £63,750 £68,750
90th Percentile £77,500 £76,250 £81,250
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

Service Desk Manager
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Manager in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Manager in the UK excluding London

Service Desk Manager
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Manager in the UK excluding London.

Salary trend for Service Desk Manager in the UK excluding London

Service Desk Manager
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Manager in the UK excluding London over the 6 months to 31 May 2025.

Salary histogram for Service Desk Manager in the UK excluding London

Service Desk Manager
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the UK excluding London region over the 6 months to 31 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +93 28 £52,000 -16.80% 5
North of England +20 11 £52,500 +9.38% 4
Midlands +67 9 £50,000 +58.73% 2
North West -2 6 £52,500 +16.67% 4
East Midlands +44 5 £52,500 +66.67% 1
West Midlands +59 4 £47,500 -15.18% 1
South West +89 3 £47,500 +5.56% 2
Yorkshire +40 3 £62,500 +27.55%
North East - 2 £29,250 -
East of England +45 1 - -
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 31 May 2025, Service Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Manager in the job title.

1 37 (71.15%) ITIL
2 27 (51.92%) Microsoft
3 26 (50.00%) Service Delivery
3 26 (50.00%) Social Skills
4 25 (48.08%) ITSM
5 21 (40.38%) Microsoft 365
6 19 (36.54%) Customer Service
7 17 (32.69%) Problem-Solving
7 17 (32.69%) Azure
8 16 (30.77%) Service Management
9 15 (28.85%) Incident Management
9 15 (28.85%) Problem Management
9 15 (28.85%) Continuous Improvement
10 14 (26.92%) Mentoring
11 13 (25.00%) Process Improvement
11 13 (25.00%) Windows
12 12 (23.08%) Coaching
13 11 (21.15%) Degree
13 11 (21.15%) ITIL Certification
14 10 (19.23%) Microsoft Office
14 10 (19.23%) Customer-Centricity
15 9 (17.31%) People Management
15 9 (17.31%) Onboarding
15 9 (17.31%) SLA
15 9 (17.31%) Change Management
15 9 (17.31%) Information Security
16 8 (15.38%) Management Information System
16 8 (15.38%) Configuration Management
16 8 (15.38%) Private Cloud
16 8 (15.38%) AWS

Service Desk Manager Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (13.46%) IIS
2 1 (1.92%) Microsoft Exchange
Applications
1 10 (19.23%) Microsoft Office
Cloud Services
1 21 (40.38%) Microsoft 365
2 17 (32.69%) Azure
3 8 (15.38%) AWS
4 7 (13.46%) SaaS
5 1 (1.92%) Google Workspace
Communications & Networking
1 4 (7.69%) VLAN
1 4 (7.69%) VoIP
2 3 (5.77%) Network Security
3 1 (1.92%) DHCP
3 1 (1.92%) DNS
3 1 (1.92%) Firewall
3 1 (1.92%) TCP/IP
3 1 (1.92%) VPN
Database & Business Intelligence
1 7 (13.46%) SQL Server
Development Applications
1 2 (3.85%) JIRA
General
1 26 (50.00%) Social Skills
2 6 (11.54%) Finance
2 6 (11.54%) Inclusion and Diversity
3 5 (9.62%) Analytical Skills
4 3 (5.77%) Retail
4 3 (5.77%) Telecoms
5 2 (3.85%) Organisational Skills
6 1 (1.92%) Public Sector
Libraries, Frameworks & Software Standards
1 7 (13.46%) .NET
2 1 (1.92%) Web Services
Miscellaneous
1 9 (17.31%) Onboarding
2 8 (15.38%) Management Information System
2 8 (15.38%) Private Cloud
3 7 (13.46%) Client/Server
4 4 (7.69%) CCTV
5 1 (1.92%) Data Protection Act
5 1 (1.92%) Driving Licence
5 1 (1.92%) Self-Motivation
Operating Systems
1 13 (25.00%) Windows
2 6 (11.54%) Mac OS
3 4 (7.69%) Windows 10
4 1 (1.92%) Linux
4 1 (1.92%) Windows Server
Processes & Methodologies
1 37 (71.15%) ITIL
2 26 (50.00%) Service Delivery
3 25 (48.08%) ITSM
4 19 (36.54%) Customer Service
5 17 (32.69%) Problem-Solving
6 16 (30.77%) Service Management
7 15 (28.85%) Continuous Improvement
7 15 (28.85%) Incident Management
7 15 (28.85%) Problem Management
8 14 (26.92%) Mentoring
9 13 (25.00%) Process Improvement
10 12 (23.08%) Coaching
11 10 (19.23%) Customer-Centricity
12 9 (17.31%) Change Management
12 9 (17.31%) Information Security
12 9 (17.31%) People Management
13 8 (15.38%) Configuration Management
14 7 (13.46%) Asset Management
14 7 (13.46%) Information Security Management
14 7 (13.46%) Security Management
Programming Languages
1 1 (1.92%) PowerShell
1 1 (1.92%) SQL
Qualifications
1 11 (21.15%) Degree
1 11 (21.15%) ITIL Certification
2 3 (5.77%) Azure Certification
3 1 (1.92%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 9 (17.31%) SLA
2 4 (7.69%) ISO/IEC 27001
System Software
1 7 (13.46%) Active Directory
Vendors
1 27 (51.92%) Microsoft
2 7 (13.46%) Oracle
3 5 (9.62%) Cisco
3 5 (9.62%) ServiceNow
4 1 (1.92%) Apple
4 1 (1.92%) Google
4 1 (1.92%) Meraki