Period
to 5 December 2020

The median annual salary for a Support Specialist was £40,000 in advertised job vacancies during the 6 months to 5 December 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Specialist
UK
6 months to
5 Dec 2020
Same period 2019 Same period 2018
Rank 631 776 863
Rank change year-on-year +145 +87 -85
Permanent jobs requiring a Support Specialist 96 277 320
As % of all permanent jobs advertised in the UK 0.17% 0.21% 0.20%
As % of the Job Titles category 0.18% 0.21% 0.21%
Number of salaries quoted 85 208 273
Median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% -11.76%
10th Percentile £26,700 £21,175 £25,000
90th Percentile £60,000 £58,250 £55,000
UK excluding London median annual salary £35,000 £32,500 £35,000
% change year-on-year +7.69% -7.14% -10.26%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 53,728 129,213 156,070
% of permanent IT jobs with a recognized job title 95.12% 95.65% 95.86%
Number of salaries quoted 44,748 103,521 125,582
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +3.09%
10th Percentile £32,250 £28,500 £27,500
90th Percentile £87,500 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Support Specialist
Job Vacancy Trend

Job postings that featured Support Specialist in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Specialist in the UK

Support Specialist
Salary Trend

3-month moving average salary quoted in jobs citing Support Specialist.

Salary trend for Support Specialist in the UK

Support Specialist
Salary Histogram

Salary distribution for jobs citing Support Specialist over the 6 months to 5 December 2020.

Salary histogram for Support Specialist in the UK

Support Specialist
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the UK over the 6 months to 5 December 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +155 92 £40,000 - 11
UK excluding London +160 54 £35,000 +7.69% 8
London +159 38 £55,000 +5.77% 3
South East +172 22 £37,000 +5.71% 3
North of England +120 12 £35,000 +42.79% 3
South West +98 8 £27,250 -0.91%
East of England +110 7 £33,500 -16.25%
North West +101 7 £40,000 +6.67% 2
Midlands +81 5 £34,000 +44.68% 2
West Midlands +65 5 £34,000 +12.40% 1
North East +15 4 £35,000 - 1
Yorkshire +64 1 £35,000 +45.68%
Work from Home -14 1 - - 2

Support Specialist Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 5 December 2020, Support Specialist job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Specialist in the job title.

1 36 (37.50%) Windows
2 34 (35.42%) SQL
3 31 (32.29%) Microsoft
4 26 (27.08%) Finance
5 23 (23.96%) Active Directory
6 20 (20.83%) Office 365
7 19 (19.79%) ITIL
8 18 (18.75%) SQL Server
8 18 (18.75%) Azure
9 17 (17.71%) Windows Server
10 13 (13.54%) Windows 10
10 13 (13.54%) VMware
10 13 (13.54%) Citrix
11 12 (12.50%) Legal
12 11 (11.46%) Law
12 11 (11.46%) .NET
12 11 (11.46%) T-SQL
12 11 (11.46%) IIS
12 11 (11.46%) Problem-Solving
13 10 (10.42%) Linux
13 10 (10.42%) Firewall
13 10 (10.42%) Degree
14 9 (9.38%) Business Analysis
14 9 (9.38%) Agile Software Development
15 8 (8.33%) Stakeholder Management
15 8 (8.33%) Web Services
15 8 (8.33%) Cisco
15 8 (8.33%) VPN
15 8 (8.33%) PowerShell
15 8 (8.33%) Windows Server 2016

Support Specialist Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (11.46%) IIS
2 7 (7.29%) MS Exchange
3 6 (6.25%) SharePoint
4 5 (5.21%) BizTalk Server
5 3 (3.13%) Confluence
5 3 (3.13%) Exchange Server 2013
6 2 (2.08%) Hyperledger
6 2 (2.08%) Skype for Business
7 1 (1.04%) Apache
7 1 (1.04%) Elasticsearch
7 1 (1.04%) SharePoint 2013
Applications
1 7 (7.29%) Microsoft Office
2 2 (2.08%) AutoCAD
2 2 (2.08%) Microsoft Excel
2 2 (2.08%) SketchUp
Business Applications
1 4 (4.17%) Dynamics CRM
2 3 (3.13%) Dynamics NAV
3 1 (1.04%) Unit4 Business World
Cloud Services
1 20 (20.83%) Office 365
2 18 (18.75%) Azure
3 7 (7.29%) SaaS
4 5 (5.21%) AWS
4 5 (5.21%) Azure Active Directory
5 4 (4.17%) Power Platform
5 4 (4.17%) PowerApps
6 2 (2.08%) Amazon EC2
6 2 (2.08%) Amazon EKS
6 2 (2.08%) AWS Lambda
6 2 (2.08%) Dropbox
6 2 (2.08%) Salesforce Sales Cloud
6 2 (2.08%) Serverless
7 1 (1.04%) Amazon S3
7 1 (1.04%) Amazon SQS
7 1 (1.04%) OneDrive
7 1 (1.04%) Slack
Communications & Networking
1 10 (10.42%) Firewall
2 8 (8.33%) VPN
3 6 (6.25%) TCP/IP
4 4 (4.17%) Internet
5 3 (3.13%) LAN
6 2 (2.08%) Cisco ISE
6 2 (2.08%) DNS
6 2 (2.08%) iSCSI
6 2 (2.08%) NetScaler
6 2 (2.08%) Network Security
6 2 (2.08%) Skype
6 2 (2.08%) SNMP
7 1 (1.04%) DHCP
7 1 (1.04%) SSL
7 1 (1.04%) WAN
7 1 (1.04%) WebEx
Database & Business Intelligence
1 18 (18.75%) SQL Server
2 6 (6.25%) SQL Server Integration Services
3 4 (4.17%) SQL Server Reporting Services
4 3 (3.13%) MySQL
5 2 (2.08%) Amazon RDS
5 2 (2.08%) CouchDB
5 2 (2.08%) FileMaker
5 2 (2.08%) Qlik Sense
5 2 (2.08%) QlikView
5 2 (2.08%) Relational Database
5 2 (2.08%) SQL Server 2014
6 1 (1.04%) GIS
6 1 (1.04%) MariaDB
6 1 (1.04%) MS Access
6 1 (1.04%) Oracle Reports
Development Applications
1 6 (6.25%) JIRA
2 2 (2.08%) SQL Server Management Studio (SSMS)
2 2 (2.08%) Visual Studio
3 1 (1.04%) Fiddler
3 1 (1.04%) Postman
3 1 (1.04%) SoapUI
3 1 (1.04%) Team Foundation Server
General
1 26 (27.08%) Finance
2 12 (12.50%) Legal
3 11 (11.46%) Law
4 4 (4.17%) Financial Institution
5 3 (3.13%) Front Office
6 2 (2.08%) Housing Association
6 2 (2.08%) Korean Language
6 2 (2.08%) Manufacturing
6 2 (2.08%) Telecoms
7 1 (1.04%) Local Government
7 1 (1.04%) Marketing
7 1 (1.04%) Public Sector
Libraries, Frameworks & Software Standards
1 11 (11.46%) .NET
2 8 (8.33%) Web Services
3 5 (5.21%) XML
4 4 (4.17%) CSS
4 4 (4.17%) JSON
4 4 (4.17%) Middleware
5 2 (2.08%) AngularJS
5 2 (2.08%) HTML
5 2 (2.08%) jQuery
5 2 (2.08%) React
5 2 (2.08%) REST
5 2 (2.08%) RESTful
5 2 (2.08%) Spring
6 1 (1.04%) ASP.NET
6 1 (1.04%) EDI
6 1 (1.04%) RabbitMQ
6 1 (1.04%) XML Messaging
6 1 (1.04%) XSLT
Miscellaneous
1 7 (7.29%) Analytical Skills
2 4 (4.17%) Public Cloud
2 4 (4.17%) SWIFT
2 4 (4.17%) Video Conferencing
3 3 (3.13%) Life Science
3 3 (3.13%) Management Information System
3 3 (3.13%) NHS
4 2 (2.08%) Data Centre
4 2 (2.08%) Enterprise Storage
4 2 (2.08%) Self-Motivation
4 2 (2.08%) Smartcard
5 1 (1.04%) AS400
5 1 (1.04%) Data Structures
5 1 (1.04%) PlayStation
5 1 (1.04%) Private Cloud
5 1 (1.04%) User Experience
Operating Systems
1 36 (37.50%) Windows
2 17 (17.71%) Windows Server
3 13 (13.54%) Windows 10
4 10 (10.42%) Linux
5 8 (8.33%) Windows Server 2016
6 6 (6.25%) Unix
6 6 (6.25%) Windows Server 2012
7 5 (5.21%) Red Hat Enterprise Linux
8 4 (4.17%) Windows Server 2008
9 2 (2.08%) CentOS
9 2 (2.08%) Fedora
10 1 (1.04%) Debian
10 1 (1.04%) Windows 7
Processes & Methodologies
1 19 (19.79%) ITIL
2 11 (11.46%) Problem-Solving
3 9 (9.38%) Agile Software Development
3 9 (9.38%) Business Analysis
4 8 (8.33%) Stakeholder Management
5 7 (7.29%) Change Management
5 7 (7.29%) Disaster Recovery
5 7 (7.29%) Information Security
6 6 (6.25%) Change Control
6 6 (6.25%) CRM
6 6 (6.25%) Data Protection
6 6 (6.25%) Incident Management
6 6 (6.25%) Multi-Factor Authentication
6 6 (6.25%) Two-Factor Authentication
7 5 (5.21%) ERP
8 4 (4.17%) Commercial Awareness
8 4 (4.17%) Continuous Improvement
8 4 (4.17%) Problem Management
8 4 (4.17%) Process Improvement
8 4 (4.17%) Wealth Management
Programming Languages
1 34 (35.42%) SQL
2 11 (11.46%) T-SQL
3 8 (8.33%) PowerShell
4 6 (6.25%) Java
5 5 (5.21%) C#
6 4 (4.17%) JavaScript
7 2 (2.08%) Bash Shell
7 2 (2.08%) Perl
7 2 (2.08%) PL/SQL
7 2 (2.08%) Python
7 2 (2.08%) VB
8 1 (1.04%) C
8 1 (1.04%) PHP
8 1 (1.04%) VBA
Qualifications
1 10 (10.42%) Degree
2 4 (4.17%) MCDST
2 4 (4.17%) Microsoft Certification
3 3 (3.13%) Security Cleared
4 2 (2.08%) SC Cleared
5 1 (1.04%) CCSA
5 1 (1.04%) CCSE
5 1 (1.04%) Computer Science Degree
5 1 (1.04%) DV Cleared
5 1 (1.04%) HND
Quality Assurance & Compliance
1 7 (7.29%) SLA
2 2 (2.08%) BS25999
2 2 (2.08%) ISO/IEC 20000
2 2 (2.08%) ISO/IEC 27001
3 1 (1.04%) Data Quality
3 1 (1.04%) GDPR
System Software
1 23 (23.96%) Active Directory
2 4 (4.17%) VMware Infrastructure
2 4 (4.17%) XenApp
2 4 (4.17%) XenDesktop
3 3 (3.13%) Docker
3 3 (3.13%) Hyper-V
4 2 (2.08%) BitLocker
4 2 (2.08%) NFS
5 1 (1.04%) Microsoft Virtual Server
5 1 (1.04%) Virtual Servers
Systems Management
1 5 (5.21%) SCCM
2 4 (4.17%) Kubernetes
3 2 (2.08%) Backup Exec
3 2 (2.08%) Control-M
3 2 (2.08%) ITRS Geneos
3 2 (2.08%) Nagios
3 2 (2.08%) Systems Management Server (SMS)
3 2 (2.08%) vRealize
3 2 (2.08%) WMI
4 1 (1.04%) Microsoft Intune
4 1 (1.04%) WSUS
Vendors
1 31 (32.29%) Microsoft
2 13 (13.54%) Citrix
2 13 (13.54%) VMware
3 8 (8.33%) Cisco
4 6 (6.25%) McAfee
4 6 (6.25%) Oracle
5 5 (5.21%) MobileIron
6 4 (4.17%) CheckPoint
6 4 (4.17%) SAP
6 4 (4.17%) SolarWinds
7 3 (3.13%) HP
7 3 (3.13%) Salesforce.com
8 2 (2.08%) Adobe
8 2 (2.08%) Apple
8 2 (2.08%) BMC
8 2 (2.08%) CA
8 2 (2.08%) Dell
8 2 (2.08%) IBM
8 2 (2.08%) Sage
8 2 (2.08%) Sybase