Period
to 20 October 2018

The median annual salary for a Support Specialist was £37,500 in advertised job vacancies during the 6 months to 20 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Specialist
UK
6 months to
20 Oct 2018
Same period 2017 Same period 2016
Rank 808 776 730
Rank change year-on-year -32 -46 +42
Permanent jobs requiring a Support Specialist 344 430 554
As % of all permanent IT jobs advertised in the UK 0.21% 0.25% 0.29%
As % of the Job Titles category 0.22% 0.26% 0.30%
Number of salaries quoted 256 337 417
UK median annual salary £37,500 £40,000 £40,000
Median salary % change year-on-year -6.25% - +6.67%
10th Percentile £25,000 £25,000 £25,750
90th Percentile £56,250 £60,000 £62,500
UK excluding London median annual salary £34,250 £37,500 £35,000
% change year-on-year -8.67% +7.14% -6.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 156,793 167,298 184,358
% of permanent IT jobs with a recognized job title 95.91% 95.94% 96.55%
Number of salaries quoted 126,303 133,948 154,470
UK median annual salary £50,000 £48,000 £47,500
Median salary % change year-on-year +4.17% +1.05% +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Support Specialist
Job Vacancy Trend

Job postings that featured Support Specialist in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Specialist in the UK

Support Specialist
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Specialist.

Salary trend for Support Specialist in the UK

Support Specialist
Salary Histogram

The salary distribution of IT jobs citing Support Specialist over the 6 months to 20 October 2018.

Salary histogram for Support Specialist in the UK

Support Specialist
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the UK over the 6 months to 20 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -44 327 £37,500 -6.25% 41
UK excluding London -30 202 £34,250 -8.67% 32
London +3 135 £49,000 -2.00% 10
South East -4 67 £32,500 -20.25% 11
Midlands +54 46 £32,250 -14.00% 7
North of England +20 41 £39,000 +15.56% 7
West Midlands +47 33 £32,000 -17.95% 4
East of England -17 29 £37,500 +22.95% 4
North West +8 23 £39,000 +4.00% 1
Yorkshire -3 15 £38,000 +16.92% 5
East Midlands +13 13 £32,500 -13.33% 3
Scotland +11 11 £41,500 -7.78% 1
South West -1 8 £21,500 -42.67% 2
North East -8 3 £23,000 -16.36% 1

Support Specialist Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 October 2018, Support Specialist job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Specialist in the job title.

1 130 (37.79%) Windows
2 109 (31.69%) SQL
3 96 (27.91%) Finance
4 94 (27.33%) Microsoft
5 93 (27.03%) ITIL
6 74 (21.51%) Degree
7 69 (20.06%) Problem-Solving
8 64 (18.60%) Linux
9 62 (18.02%) SQL Server
10 59 (17.15%) Active Directory
11 56 (16.28%) Analytical Skills
12 54 (15.70%) Oracle
13 48 (13.95%) Microsoft Office
14 42 (12.21%) VMware
15 39 (11.34%) Unix
16 36 (10.47%) Computer Science
16 36 (10.47%) Windows Server
17 35 (10.17%) Office 365
17 35 (10.17%) Service Management
18 31 (9.01%) CRM
18 31 (9.01%) SLA
19 28 (8.14%) Banking
19 28 (8.14%) Relational Database
20 27 (7.85%) Microsoft Azure
20 27 (7.85%) Cisco
21 26 (7.56%) Java
21 26 (7.56%) Service Delivery
21 26 (7.56%) Firewall
22 25 (7.27%) VMware Infrastructure
23 23 (6.69%) PowerShell

Support Specialist Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (5.52%) IIS
2 16 (4.65%) SharePoint
3 15 (4.36%) MS Exchange
4 10 (2.91%) CMS
5 7 (2.03%) Exchange Server 2013
6 6 (1.74%) Exchange Server 2010
7 5 (1.45%) Confluence
7 5 (1.45%) Tomcat
8 4 (1.16%) Apache
8 4 (1.16%) Skype for Business
9 3 (0.87%) JBoss
9 3 (0.87%) WebSphere
10 2 (0.58%) BizTalk Server
11 1 (0.29%) Blackberry Enterprise Server
11 1 (0.29%) IBM Notes
11 1 (0.29%) Oracle Workflow
11 1 (0.29%) WebLogic
11 1 (0.29%) WildFly
11 1 (0.29%) WordPress
Applications
1 48 (13.95%) Microsoft Office
2 17 (4.94%) Microsoft Excel
3 3 (0.87%) MS Visio
4 2 (0.58%) SOLIDWORKS
5 1 (0.29%) Acrobat
5 1 (0.29%) Microsoft PowerPoint
Business Applications
1 6 (1.74%) Dynamics CRM
2 5 (1.45%) Remedy ITSM
2 5 (1.45%) Unit4 Business World
3 3 (0.87%) ION MarketView
3 3 (0.87%) NetSuite
3 3 (0.87%) Visualfiles
4 2 (0.58%) Dynamics AX
4 2 (0.58%) Infor M3
4 2 (0.58%) Sage CRM
4 2 (0.58%) Salerio
4 2 (0.58%) thinkFolio
5 1 (0.29%) Eloqua
5 1 (0.29%) Magento
5 1 (0.29%) Oracle Cash Management
5 1 (0.29%) Oracle Payables
5 1 (0.29%) Oracle Receivables
5 1 (0.29%) SAP PP-PI
5 1 (0.29%) SAP Retail
5 1 (0.29%) SAP SD
5 1 (0.29%) Siebel Analytics
Cloud Services
1 35 (10.17%) Office 365
2 27 (7.85%) Microsoft Azure
3 17 (4.94%) SaaS
4 14 (4.07%) IaaS
5 11 (3.20%) Amazon AWS
6 8 (2.33%) PaaS
7 6 (1.74%) G Suite
8 5 (1.45%) GitHub
8 5 (1.45%) Google Cloud Platform
8 5 (1.45%) Slack
9 3 (0.87%) Dynamics 365
10 2 (0.58%) Mimecast
11 1 (0.29%) Amazon EC2
11 1 (0.29%) OneDrive
11 1 (0.29%) Taleo
11 1 (0.29%) Virtual Private Cloud
Communications & Networking
1 26 (7.56%) Firewall
2 17 (4.94%) DNS
3 16 (4.65%) DHCP
3 16 (4.65%) Internet
3 16 (4.65%) LAN
3 16 (4.65%) TCP/IP
3 16 (4.65%) WebEx
4 12 (3.49%) MPLS
5 11 (3.20%) VPN
5 11 (3.20%) Wireless
6 10 (2.91%) SAN
6 10 (2.91%) VLAN
6 10 (2.91%) VoIP
7 9 (2.62%) WAN
8 7 (2.03%) Cisco Nexus
8 7 (2.03%) HTTP
8 7 (2.03%) SSL
9 6 (1.74%) BGP
9 6 (1.74%) Intranet
9 6 (1.74%) Multicast
Database & Business Intelligence
1 62 (18.02%) SQL Server
2 28 (8.14%) Relational Database
3 12 (3.49%) SQL Server Reporting Services
4 11 (3.20%) SQLPlus
5 10 (2.91%) SQL Server Integration Services
6 5 (1.45%) Big Data
6 5 (1.45%) Oracle Database
6 5 (1.45%) SQL Server Analysis Services
7 4 (1.16%) MongoDB
7 4 (1.16%) Oracle BI EE
8 3 (0.87%) DB2
9 2 (0.58%) Amazon RDS
9 2 (0.58%) Crystal Reports
9 2 (0.58%) GIS
9 2 (0.58%) MySQL
9 2 (0.58%) RDBMS
10 1 (0.29%) Oracle Database 11g
10 1 (0.29%) QlikView
10 1 (0.29%) SAP HANA
10 1 (0.29%) SQL Server 2008
Development Applications
1 22 (6.40%) JIRA
2 2 (0.58%) CA Release Automation
2 2 (0.58%) InstallShield
2 2 (0.58%) Visual Studio
3 1 (0.29%) Ant
3 1 (0.29%) Hudson
3 1 (0.29%) IBM UrbanCode
3 1 (0.29%) MSI
3 1 (0.29%) Octopus Deploy
General
1 96 (27.91%) Finance
2 28 (8.14%) Banking
3 20 (5.81%) Investment Banking
4 18 (5.23%) Legal
5 17 (4.94%) Advertising
6 16 (4.65%) French Language
7 12 (3.49%) Front Office
8 11 (3.20%) Law
9 10 (2.91%) Manufacturing
10 9 (2.62%) Marketing
11 8 (2.33%) Games
12 7 (2.03%) Retail
13 6 (1.74%) Financial Institution
13 6 (1.74%) Telecoms
14 5 (1.45%) German Language
14 5 (1.45%) Publishing
15 4 (1.16%) Back Office
16 3 (0.87%) Billing
16 3 (0.87%) Italian Language
17 2 (0.58%) Spanish Language
Libraries, Frameworks & Software Standards
1 23 (6.69%) HTML
2 19 (5.52%) XML
3 17 (4.94%) .NET
4 12 (3.49%) CSS
5 11 (3.20%) FIX Protocol
6 10 (2.91%) Web Services
7 5 (1.45%) LDAP
8 4 (1.16%) EDI
8 4 (1.16%) Middleware
9 2 (0.58%) ASP.NET
9 2 (0.58%) Flash
9 2 (0.58%) jQuery
9 2 (0.58%) SOAP
10 1 (0.29%) AngularJS
10 1 (0.29%) J2EE
10 1 (0.29%) REST
10 1 (0.29%) WebRTC
10 1 (0.29%) WebSphere MQ
10 1 (0.29%) XML Messaging
10 1 (0.29%) XSLT
Miscellaneous
1 56 (16.28%) Analytical Skills
2 36 (10.47%) Computer Science
3 22 (6.40%) Hedge funds
4 19 (5.52%) Self-Motivation
5 14 (4.07%) Data Centre
6 13 (3.78%) Management Information System
6 13 (3.78%) Smartphone
6 13 (3.78%) Video Conferencing
7 12 (3.49%) Fintech
8 9 (2.62%) Clustering
9 8 (2.33%) Analytical Mindset
9 8 (2.33%) Fixed Income
10 6 (1.74%) User Experience
11 5 (1.45%) Cyberthreat
11 5 (1.45%) Mobile App
12 4 (1.16%) Derivative
12 4 (1.16%) e-Learning
12 4 (1.16%) Foreign Exchange (FX)
12 4 (1.16%) Replication
13 3 (0.87%) Equities
Operating Systems
1 130 (37.79%) Windows
2 64 (18.60%) Linux
3 39 (11.34%) Unix
4 36 (10.47%) Windows Server
5 23 (6.69%) Windows 10
6 20 (5.81%) Apple iOS
6 20 (5.81%) Windows 7
7 14 (4.07%) Windows Server 2008
8 12 (3.49%) Android
9 7 (2.03%) Mac OS X
10 5 (1.45%) Windows Server 2012
11 4 (1.16%) AIX
11 4 (1.16%) Windows 8
12 3 (0.87%) Red Hat Enterprise Linux
12 3 (0.87%) Windows Server 2003
13 2 (0.58%) VMS
13 2 (0.58%) Windows 2000
13 2 (0.58%) Windows NT
13 2 (0.58%) Windows XP
14 1 (0.29%) Solaris
Processes & Methodologies
1 93 (27.03%) ITIL
2 69 (20.06%) Problem-Solving
3 35 (10.17%) Service Management
4 31 (9.01%) CRM
5 26 (7.56%) Service Delivery
6 21 (6.10%) Change Management
7 20 (5.81%) ERP
7 20 (5.81%) Investment Management
7 20 (5.81%) Mentoring
7 20 (5.81%) Project Management
7 20 (5.81%) User Acceptance Testing
8 19 (5.52%) ITIL V3
9 17 (4.94%) Asset Management
9 17 (4.94%) Disaster Recovery
9 17 (4.94%) Incident Management
9 17 (4.94%) ITSM
10 16 (4.65%) Problem Management
11 15 (4.36%) Agile Software Development
11 15 (4.36%) Business Intelligence
12 14 (4.07%) Runbook
Programming Languages
1 109 (31.69%) SQL
2 26 (7.56%) Java
3 23 (6.69%) PowerShell
4 21 (6.10%) Python
5 15 (4.36%) C#
5 15 (4.36%) Perl
5 15 (4.36%) T-SQL
6 12 (3.49%) JavaScript
7 9 (2.62%) C++
8 7 (2.03%) Delphi
9 5 (1.45%) PL/SQL
9 5 (1.45%) SOQL
9 5 (1.45%) VBScript
10 3 (0.87%) Bash Shell
10 3 (0.87%) C
10 3 (0.87%) Ruby
10 3 (0.87%) VB
10 3 (0.87%) VBA
11 2 (0.58%) Bourne shell
11 2 (0.58%) Korn
Qualifications
1 74 (21.51%) Degree
2 15 (4.36%) Cisco Certification
3 13 (3.78%) CCNA
3 13 (3.78%) Computer Science Degree
4 9 (2.62%) CCNP
4 9 (2.62%) Microsoft Certification
5 8 (2.33%) MCSE
6 7 (2.03%) ITIL Foundation Certificate
7 6 (1.74%) MCP
8 5 (1.45%) SC Cleared
8 5 (1.45%) Security Cleared
9 4 (1.16%) A+ Certification
9 4 (1.16%) MCDST
10 3 (0.87%) CCSE
10 3 (0.87%) VMware Certified Professional (VCP)
11 2 (0.58%) Avaya Certification
11 2 (0.58%) Check Point Certification
11 2 (0.58%) HNC
11 2 (0.58%) HND
11 2 (0.58%) ITIL Certification
Quality Assurance & Compliance
1 31 (9.01%) SLA
2 20 (5.81%) QA
3 12 (3.49%) Data Quality
4 3 (0.87%) ISO/IEC 27001
4 3 (0.87%) PCI DSS
5 1 (0.29%) Cyber Essentials
5 1 (0.29%) Cyber Essentials PLUS
5 1 (0.29%) DICOM
5 1 (0.29%) GDPR
5 1 (0.29%) HL7
5 1 (0.29%) NIST 800
5 1 (0.29%) PMO
System Software
1 59 (17.15%) Active Directory
2 25 (7.27%) VMware Infrastructure
3 15 (4.36%) Hyper-V
4 7 (2.03%) VMware ESXi
5 5 (1.45%) Terminal Services
6 3 (0.87%) Firmware
6 3 (0.87%) XenApp
7 2 (0.58%) NFS
7 2 (0.58%) vCloud
7 2 (0.58%) vSphere
8 1 (0.29%) Microsoft App-V
8 1 (0.29%) PowerHA
8 1 (0.29%) Tivoli Workload Scheduler
8 1 (0.29%) Virtual Machines
8 1 (0.29%) XenDesktop
Systems Management
1 8 (2.33%) SCCM
2 4 (1.16%) AirWatch
2 4 (1.16%) Foglight
2 4 (1.16%) Microsoft Clustering
2 4 (1.16%) Nagios
2 4 (1.16%) NetBackup
2 4 (1.16%) Opscode Chef
3 3 (0.87%) SCOM
3 3 (0.87%) Systems Management Server (SMS)
4 2 (0.58%) BladeLogic
4 2 (0.58%) logstash
4 2 (0.58%) Puppet
4 2 (0.58%) Tivoli
4 2 (0.58%) vCenter Server
4 2 (0.58%) vMotion
4 2 (0.58%) WMI
5 1 (0.29%) Ansible
5 1 (0.29%) PaperCut
5 1 (0.29%) SafeCom
5 1 (0.29%) Terraform
Vendors
1 94 (27.33%) Microsoft
2 54 (15.70%) Oracle
3 42 (12.21%) VMware
4 27 (7.85%) Cisco
5 19 (5.52%) Citrix
6 14 (4.07%) HP
7 13 (3.78%) Apple
7 13 (3.78%) ServiceNow
8 12 (3.49%) Google
8 12 (3.49%) Salesforce.com
9 11 (3.20%) F5
9 11 (3.20%) Remedy
10 10 (2.91%) IBM
10 10 (2.91%) SolarWinds
11 9 (2.62%) Splunk
12 8 (2.33%) Ivanti
12 8 (2.33%) Juniper
12 8 (2.33%) NetApp
13 7 (2.03%) SAP
14 6 (1.74%) Dell