Period
to 19 August 2017

The median annual salary for a Support Specialist was £40,000 in advertised job vacancies during the 6 months to 19 August 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Specialist
UK
6 months to
19 Aug 2017
Same period 2016 Same period 2015
Rank 762 744 717
Rank change year-on-year -18 -27 -5
Permanent jobs requiring a Support Specialist 439 560 667
As % of all permanent IT jobs advertised in the UK 0.25% 0.28% 0.31%
As % of the Job Titles category 0.26% 0.29% 0.32%
Number of salaries quoted 368 442 560
UK median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% -
10th Percentile £25,000 £25,775 £22,500
90th Percentile £60,000 £61,250 £55,000
UK excluding London median annual salary £36,500 £37,500 £36,500
% change year-on-year -2.67% +2.74% -

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 169664 190277 209696
As % of all permanent IT job vacancies advertised in the UK 95.90% 96.49% 96.47%
Number of salaries quoted 137041 160037 172615
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £77,500 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Support Specialist
Job Vacancy Trend

Job postings that featured Support Specialist in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Specialist in the UK

Support Specialist
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Specialist.

Salary trend for Support Specialist in the UK

Support Specialist
Salary Histogram

The salary distribution of IT jobs citing Support Specialist over the 6 months to 19 August 2017.

Salary histogram for Support Specialist in the UK

Support Specialist
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the UK over the 6 months to 19 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 419 £39,681 -0.80% 24
UK excluding London -27 252 £36,500 -2.67% 16
London +26 173 £49,500 -4.81% 9
South East -23 85 £40,000 +6.67% 4
North of England -18 60 £32,500 -4.41% 4
East of England +7 58 £30,000 -41.75% 2
Yorkshire +23 43 £32,000 -10.49% 3
South West -12 23 £37,500 +7.14%
Midlands +25 22 £37,500 +36.36% 5
West Midlands +19 16 £39,000 +41.82% 3
North West -25 15 £37,500 +15.38% 1
East Midlands +16 6 £37,500 +7.14% 2
Wales +22 4 £55,000 +64.18%
Scotland +1 3 £45,000 +7.78% 1
North East +12 2 £27,500 -31.25%

Support Specialist Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 August 2017, Support Specialist job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Specialist in the job title.

1 191 (43.51%) Windows
2 163 (37.13%) SQL
3 147 (33.49%) Microsoft
4 114 (25.97%) Finance
5 102 (23.23%) ITIL
6 87 (19.82%) SQL Server
6 87 (19.82%) Windows Server
7 69 (15.72%) Linux
8 68 (15.49%) Active Directory
9 63 (14.35%) CRM
10 57 (12.98%) VMware
11 55 (12.53%) SharePoint
12 53 (12.07%) .NET
13 50 (11.39%) Java
13 50 (11.39%) Unix
14 46 (10.48%) Degree
15 44 (10.02%) Dynamics CRM
15 44 (10.02%) Problem Management
16 42 (9.57%) Retail
17 41 (9.34%) JavaScript
18 40 (9.11%) Firewall
19 39 (8.88%) Banking
20 37 (8.43%) Oracle
21 36 (8.20%) Microsoft Certification
22 33 (7.52%) Microsoft Office
22 33 (7.52%) Android
23 32 (7.29%) Release Management
23 32 (7.29%) HTML
23 32 (7.29%) MS Exchange
23 32 (7.29%) SLA

Support Specialist Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (12.53%) SharePoint
2 32 (7.29%) MS Exchange
3 26 (5.92%) IIS
4 20 (4.56%) Skype for Business
5 19 (4.33%) Exchange Server 2010
6 9 (2.05%) BizTalk Server
7 8 (1.82%) Documentum
8 7 (1.59%) CMS
9 5 (1.14%) WebLogic
10 4 (0.91%) Blackberry Enterprise Server
10 4 (0.91%) Exchange Server 2013
10 4 (0.91%) IBM HTTP Server
10 4 (0.91%) Oracle HTTP Server
11 3 (0.68%) CICS
11 3 (0.68%) JBoss
11 3 (0.68%) WebSphere
12 2 (0.46%) Apache
12 2 (0.46%) Oracle Service Bus
12 2 (0.46%) Oracle SOA Suite
13 1 (0.23%) SharePoint 2013
Applications
1 33 (7.52%) Microsoft Office
2 18 (4.10%) Microsoft Excel
3 2 (0.46%) Spreadsheet
4 1 (0.23%) MS Visio
Business Applications
1 44 (10.02%) Dynamics CRM
2 8 (1.82%) SAP MM
3 7 (1.59%) SAP CO
3 7 (1.59%) SAP FI
3 7 (1.59%) SAP FI/CO
4 4 (0.91%) SAP ERP
4 4 (0.91%) SAP SRM
4 4 (0.91%) Unit4 Business World
5 3 (0.68%) Dynamics AX
5 3 (0.68%) ION MarketView
5 3 (0.68%) Movex
5 3 (0.68%) SAP Business One
5 3 (0.68%) SAP cProjects
5 3 (0.68%) SAP Forecasting and Replenishment
5 3 (0.68%) SAP PLM
5 3 (0.68%) SAP Retail
5 3 (0.68%) SAP WM
6 2 (0.46%) Dynamics NAV
6 2 (0.46%) iTrent
6 2 (0.46%) Postilion
Cloud Services
1 29 (6.61%) Office 365
2 22 (5.01%) Microsoft Azure
3 20 (4.56%) IaaS
3 20 (4.56%) SaaS
4 6 (1.37%) Amazon AWS
4 6 (1.37%) OneDrive
5 3 (0.68%) Azure Active Directory
5 3 (0.68%) PaaS
6 2 (0.46%) Mimecast
6 2 (0.46%) Slack
7 1 (0.23%) Cloud Computing
7 1 (0.23%) Dropbox
7 1 (0.23%) Dynamics 365
7 1 (0.23%) G Suite
7 1 (0.23%) Sumo Logic
7 1 (0.23%) Trello
7 1 (0.23%) Veeva
7 1 (0.23%) Virtual Private Cloud
Communications & Networking
1 40 (9.11%) Firewall
2 28 (6.38%) DNS
3 25 (5.69%) VoIP
4 21 (4.78%) TCP/IP
5 18 (4.10%) DHCP
6 17 (3.87%) Skype
7 14 (3.19%) SAN
8 13 (2.96%) Internet
9 12 (2.73%) Network Security
9 12 (2.73%) VPN
10 10 (2.28%) SSL
11 9 (2.05%) HTTP
11 9 (2.05%) LAN
12 8 (1.82%) Asterisk PBX
12 8 (1.82%) Broadband
13 7 (1.59%) IPsec
13 7 (1.59%) Remote Desktop
13 7 (1.59%) WebEx
13 7 (1.59%) Wireless
14 5 (1.14%) Wi-Fi
Database & Business Intelligence
1 87 (19.82%) SQL Server
2 21 (4.78%) Crystal Reports
3 15 (3.42%) SQL Server Reporting Services
4 14 (3.19%) Relational Database
5 12 (2.73%) SQL Server Integration Services
6 9 (2.05%) Oracle BI EE
7 7 (1.59%) Oracle Database
7 7 (1.59%) SQL Server 2012
8 6 (1.37%) DB2
8 6 (1.37%) SQL Server 2008
9 5 (1.14%) Azure SQL Database
9 5 (1.14%) Hadoop
10 4 (0.91%) MySQL
10 4 (0.91%) PostgreSQL
10 4 (0.91%) SQL Server 2014
11 3 (0.68%) IMS/DB
11 3 (0.68%) Informix
11 3 (0.68%) Oracle Database 10g
12 2 (0.46%) Oracle Reports
12 2 (0.46%) RDBMS
Development Applications
1 6 (1.37%) JIRA
2 5 (1.14%) Visual Studio Team System
3 4 (0.91%) Ant
3 4 (0.91%) Jenkins
3 4 (0.91%) Maven
3 4 (0.91%) Subversion
3 4 (0.91%) Team Foundation Server
4 1 (0.23%) Rational DOORS
General
1 114 (25.97%) Finance
2 42 (9.57%) Retail
3 39 (8.88%) Banking
4 22 (5.01%) Investment Banking
5 16 (3.64%) Retail Banking
6 13 (2.96%) French Language
7 12 (2.73%) Telecoms
8 11 (2.51%) German Language
9 10 (2.28%) Games
10 8 (1.82%) Marketing
11 7 (1.59%) Financial Institution
12 6 (1.37%) Front Office
12 6 (1.37%) Legal
12 6 (1.37%) Manufacturing
13 5 (1.14%) Advertising
13 5 (1.14%) Billing
13 5 (1.14%) Law
14 4 (0.91%) Back Office
15 3 (0.68%) Electronics
16 2 (0.46%) Publishing
Libraries, Frameworks & Software Standards
1 53 (12.07%) .NET
2 32 (7.29%) HTML
3 28 (6.38%) XML
4 26 (5.92%) ASP.NET
5 25 (5.69%) CSS
6 24 (5.47%) Middleware
7 15 (3.42%) JSON
8 14 (3.19%) Web Services
9 12 (2.73%) jQuery
10 11 (2.51%) REST
11 10 (2.28%) FIX Protocol
12 9 (2.05%) SOAP
13 8 (1.82%) J2EE
14 7 (1.59%) RESTful
15 6 (1.37%) Java EE
16 5 (1.14%) Hibernate
16 5 (1.14%) Spring
16 5 (1.14%) Struts
16 5 (1.14%) XSL
17 4 (0.91%) XSLT
Miscellaneous
1 30 (6.83%) Analytical Skills
2 27 (6.15%) User Experience
3 21 (4.78%) Blackberry
4 15 (3.42%) Management Information System
5 13 (2.96%) Clustering
5 13 (2.96%) Computer Science
5 13 (2.96%) Data Centre
6 10 (2.28%) Driving Licence
7 9 (2.05%) SWIFT
8 8 (1.82%) Fintech
8 8 (1.82%) Foreign Exchange (FX)
8 8 (1.82%) Handset
9 7 (1.59%) Enterprise Storage
10 6 (1.37%) Hedge funds
10 6 (1.37%) NHS
11 5 (1.14%) Enterprise Cloud
11 5 (1.14%) HP Storage
11 5 (1.14%) Video Conferencing
12 4 (0.91%) Mainframe
12 4 (0.91%) Smartphone
Operating Systems
1 191 (43.51%) Windows
2 87 (19.82%) Windows Server
3 69 (15.72%) Linux
4 50 (11.39%) Unix
5 33 (7.52%) Android
6 30 (6.83%) Windows 7
7 28 (6.38%) Mac OS X
8 26 (5.92%) Apple iOS
9 20 (4.56%) Windows 10
10 19 (4.33%) Windows Server 2008
10 19 (4.33%) Windows Server 2012
11 11 (2.51%) Solaris
12 7 (1.59%) AIX
12 7 (1.59%) Windows Mobile
13 6 (1.37%) Windows 8
14 5 (1.14%) Mac OS
14 5 (1.14%) Red Hat Enterprise Linux
15 4 (0.91%) Windows Server 2003
16 3 (0.68%) HPUX
16 3 (0.68%) SUSE
Processes & Methodologies
1 102 (23.23%) ITIL
2 63 (14.35%) CRM
3 44 (10.02%) Problem Management
4 32 (7.29%) Release Management
5 28 (6.38%) Agile Software Development
5 28 (6.38%) Service Management
6 25 (5.69%) Change Control
7 24 (5.47%) ERP
7 24 (5.47%) ITIL V3
8 22 (5.01%) Change Management
8 22 (5.01%) Document Management
8 22 (5.01%) Incident Management
8 22 (5.01%) Root Cause Analysis
9 21 (4.78%) Wealth Management
10 19 (4.33%) Asset Management
11 17 (3.87%) Workflow
12 15 (3.42%) Knowledge Management
13 14 (3.19%) Service Delivery
14 13 (2.96%) Web Development
15 12 (2.73%) E-Commerce
Programming Languages
1 163 (37.13%) SQL
2 50 (11.39%) Java
3 41 (9.34%) JavaScript
4 31 (7.06%) C#
5 22 (5.01%) Python
6 21 (4.78%) PHP
7 18 (4.10%) T-SQL
8 14 (3.19%) Perl
8 14 (3.19%) PL/SQL
9 13 (2.96%) C++
9 13 (2.96%) PowerShell
10 12 (2.73%) Ruby
11 11 (2.51%) C
12 10 (2.28%) Erlang
12 10 (2.28%) VBScript
13 9 (2.05%) Shell Script
14 8 (1.82%) VB
15 4 (0.91%) TypeScript
16 3 (0.68%) COBOL
16 3 (0.68%) VB.NET
Qualifications
1 46 (10.48%) Degree
2 36 (8.20%) Microsoft Certification
3 21 (4.78%) MCSE
4 15 (3.42%) CCA
4 15 (3.42%) Citrix Certification
5 13 (2.96%) CCNA
5 13 (2.96%) Cisco Certification
5 13 (2.96%) Computer Science Degree
6 11 (2.51%) CCNP
7 10 (2.28%) CCIE
7 10 (2.28%) CCNP Voice
7 10 (2.28%) CCVP
8 9 (2.05%) A+ Certification
9 8 (1.82%) MCSA
10 7 (1.59%) DBS Check
10 7 (1.59%) MCP
11 6 (1.37%) Security Cleared
12 5 (1.14%) ITIL Certification
12 5 (1.14%) PRINCE2 Certification
12 5 (1.14%) SC Cleared
Quality Assurance & Compliance
1 32 (7.29%) SLA
2 14 (3.19%) HL7
3 9 (2.05%) ISO/IEC 27001
4 8 (1.82%) QA
5 7 (1.59%) BS25999
5 7 (1.59%) ISO/IEC 20000
6 4 (0.91%) Data Quality
7 2 (0.46%) DICOM
8 1 (0.23%) GDPR
8 1 (0.23%) PCI DSS
8 1 (0.23%) PMO
System Software
1 68 (15.49%) Active Directory
2 25 (5.69%) VMware Infrastructure
3 19 (4.33%) XenDesktop
4 17 (3.87%) Hyper-V
4 17 (3.87%) XenApp
5 13 (2.96%) VMware ESXi
6 5 (1.14%) Firmware
7 2 (0.46%) ClearTrust
7 2 (0.46%) Oracle RAC
7 2 (0.46%) Terminal Services
7 2 (0.46%) VMware Workstation
7 2 (0.46%) vSphere
8 1 (0.23%) Forefront TMG
8 1 (0.23%) iptables
8 1 (0.23%) ISA Server
8 1 (0.23%) Microsoft Virtual Server
8 1 (0.23%) Terminal Server
8 1 (0.23%) Tivoli Workload Scheduler
8 1 (0.23%) UAG
8 1 (0.23%) XenServer
Systems Management
1 31 (7.06%) SCCM
2 15 (3.42%) AirWatch
3 10 (2.28%) Cisco IPCC
3 10 (2.28%) Cisco UCCE
4 8 (1.82%) Puppet
4 8 (1.82%) SCDPM
4 8 (1.82%) SCOM
5 5 (1.14%) Backup Exec
5 5 (1.14%) Microsoft Data Protection Manager
6 4 (0.91%) Ansible
6 4 (0.91%) Graphite
6 4 (0.91%) Opscode Chef
6 4 (0.91%) Opsview
6 4 (0.91%) WSUS
7 3 (0.68%) EMC NetWorker
7 3 (0.68%) Nagios
7 3 (0.68%) Norton AntiVirus
7 3 (0.68%) PaperCut
7 3 (0.68%) SafeCom
7 3 (0.68%) ServiceCenter
Vendors
1 147 (33.49%) Microsoft
2 57 (12.98%) VMware
3 37 (8.43%) Oracle
4 30 (6.83%) Citrix
5 28 (6.38%) Cisco
6 25 (5.69%) SAP
7 21 (4.78%) Apple
8 18 (4.10%) ServiceNow
9 16 (3.64%) McAfee
10 15 (3.42%) AppSense
11 14 (3.19%) Dell
11 14 (3.19%) Red Hat
12 13 (2.96%) Google
13 11 (2.51%) NetApp
14 10 (2.28%) HP
15 9 (2.05%) IBM
15 9 (2.05%) Salesforce.com
15 9 (2.05%) Siebel
15 9 (2.05%) Veeam
16 8 (1.82%) Cognos