Period
to 22 November 2017

The median annual salary for a Support Specialist was £41,000 in advertised job vacancies during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Specialist
UK
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 740 729 785
Rank change year-on-year -11 +56 -106
Permanent jobs requiring a Support Specialist 470 530 568
As % of all permanent IT jobs advertised in the UK 0.26% 0.28% 0.26%
As % of the Job Titles category 0.27% 0.29% 0.27%
Number of salaries quoted 365 398 479
UK median annual salary £41,000 £40,000 £37,500
Median salary % change year-on-year +2.50% +6.67% +2.74%
10th Percentile £25,450 £25,750 £21,673
90th Percentile £61,500 £62,500 £57,500
UK excluding London median annual salary £38,500 £35,000 £37,250
% change year-on-year +10.00% -6.04% +2.05%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 173015 183533 208123
% of permanent IT jobs with a recognized job title 95.80% 96.49% 96.46%
Number of salaries quoted 138825 153627 172837
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

Support Specialist
Job Vacancy Trend

Job postings that featured Support Specialist in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Specialist in the UK

Support Specialist
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Specialist.

Salary trend for Support Specialist in the UK

Support Specialist
Salary Histogram

The salary distribution of IT jobs citing Support Specialist over the 6 months to 22 November 2017.

Salary histogram for Support Specialist in the UK

Support Specialist
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the UK over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -20 441 £40,291 +0.73% 25
UK excluding London -40 264 £38,500 +10.00% 16
London +22 185 £50,000 -0.99% 11
South East -9 87 £41,250 +26.92% 7
North of England +3 72 £35,000 +7.69% 3
East of England -5 61 £35,000 -24.32%
Yorkshire +31 38 £33,750 -0.74% 2
North West -8 28 £40,000 +35.59%
Midlands +29 24 £39,000 +40.54% 4
West Midlands +5 21 £39,000 +41.82% 4
South West 0 14 £36,612 +8.48%
North East -6 6 £24,000 -40.00% 1
Wales +13 5 £38,500 -14.44% 1
East Midlands +36 3 £37,500 +7.14%
Scotland -27 3 £40,000 +1.91% 1

Support Specialist Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 November 2017, Support Specialist job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Specialist in the job title.

1 185 (39.36%) SQL
2 168 (35.74%) Windows
3 150 (31.91%) Finance
4 133 (28.30%) Microsoft
5 89 (18.94%) ITIL
6 85 (18.09%) Unix
7 77 (16.38%) Linux
8 74 (15.74%) SQL Server
9 69 (14.68%) Oracle
10 58 (12.34%) CRM
11 56 (11.91%) Windows Server
12 53 (11.28%) SLA
13 52 (11.06%) VMware
14 51 (10.85%) Java
15 48 (10.21%) .NET
15 48 (10.21%) Cisco
16 47 (10.00%) Active Directory
17 44 (9.36%) Analytical Skills
18 42 (8.94%) Banking
19 41 (8.72%) JavaScript
20 40 (8.51%) SharePoint
20 40 (8.51%) Microsoft Certification
20 40 (8.51%) Release Management
21 37 (7.87%) Problem Management
21 37 (7.87%) Retail
21 37 (7.87%) Windows 7
22 36 (7.66%) ERP
23 35 (7.45%) Firewall
23 35 (7.45%) SCCM
24 33 (7.02%) Citrix

Support Specialist Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (8.51%) SharePoint
2 27 (5.74%) MS Exchange
3 23 (4.89%) Skype for Business
4 21 (4.47%) Exchange Server 2010
5 10 (2.13%) IIS
6 9 (1.91%) Documentum
7 6 (1.28%) WebLogic
8 5 (1.06%) JBoss
8 5 (1.06%) WebSphere
9 4 (0.85%) Adobe Experience Manager
9 4 (0.85%) Tomcat
10 3 (0.64%) Apache
10 3 (0.64%) CICS
10 3 (0.64%) Confluence
10 3 (0.64%) Oracle HTTP Server
10 3 (0.64%) SharePoint 2013
11 2 (0.43%) BizTalk Server
11 2 (0.43%) Exchange Server 2013
11 2 (0.43%) IBM Notes
12 1 (0.21%) Oracle Service Bus
Applications
1 32 (6.81%) Microsoft Office
2 27 (5.74%) Microsoft Excel
3 1 (0.21%) MS Visio
Business Applications
1 23 (4.89%) Dynamics CRM
2 8 (1.70%) Sage X3
3 6 (1.28%) ION MarketView
3 6 (1.28%) Oracle ERP
3 6 (1.28%) SAP Business One
4 5 (1.06%) Postilion
5 3 (0.64%) Dynamics AX
6 2 (0.43%) Bloomberg TOMS
6 2 (0.43%) Infor CloudSuite
6 2 (0.43%) Infor CloudSuite Industrial (formerly SyteLine)
6 2 (0.43%) Movex
6 2 (0.43%) NetSuite
6 2 (0.43%) Oracle CRM
6 2 (0.43%) Unit4 Business World
7 1 (0.21%) Cognos TM1
7 1 (0.21%) Dynamics NAV
7 1 (0.21%) iTrent
7 1 (0.21%) Murex MxG2000
7 1 (0.21%) SAP MM
7 1 (0.21%) SAP PM
Cloud Services
1 25 (5.32%) Office 365
2 19 (4.04%) IaaS
3 16 (3.40%) SaaS
4 10 (2.13%) Microsoft Azure
5 8 (1.70%) OneDrive
6 3 (0.64%) Amazon AWS
6 3 (0.64%) G Suite
7 2 (0.43%) Cloud Computing
7 2 (0.43%) Slack
8 1 (0.21%) Sumo Logic
8 1 (0.21%) Trello
Communications & Networking
1 35 (7.45%) Firewall
2 31 (6.60%) VoIP
3 29 (6.17%) TCP/IP
4 24 (5.11%) SAN
5 23 (4.89%) Skype
6 22 (4.68%) DNS
7 13 (2.77%) HTTP
8 11 (2.34%) SSL
9 8 (1.70%) Internet
10 7 (1.49%) DHCP
10 7 (1.49%) Remote Desktop
10 7 (1.49%) Wi-Fi
10 7 (1.49%) Wireless
11 6 (1.28%) Cisco Nexus
12 5 (1.06%) LAN
12 5 (1.06%) Network Security
13 4 (0.85%) ATM
13 4 (0.85%) DMZ
13 4 (0.85%) IPsec
13 4 (0.85%) VPN
Database & Business Intelligence
1 74 (15.74%) SQL Server
2 25 (5.32%) Oracle Database
3 24 (5.11%) Relational Database
4 16 (3.40%) SQL Server Reporting Services
5 15 (3.19%) Oracle BI EE
6 10 (2.13%) Oracle Database 10g
7 9 (1.91%) Crystal Reports
8 7 (1.49%) RDBMS
8 7 (1.49%) SQL Server Integration Services
9 6 (1.28%) Azure SQL Database
9 6 (1.28%) SQL Server 2012
10 5 (1.06%) Hadoop
10 5 (1.06%) Oracle Reports
10 5 (1.06%) SQL Server 2008
11 4 (0.85%) DB2
11 4 (0.85%) Oracle Database 11g
11 4 (0.85%) Oracle Database 12c
12 3 (0.64%) IMS/DB
12 3 (0.64%) JasperReports
12 3 (0.64%) SQL Server 2014
Development Applications
1 6 (1.28%) Visual Studio Team System
2 3 (0.64%) Git (software)
2 3 (0.64%) JIRA
3 2 (0.43%) Android Studio
3 2 (0.43%) Jenkins
3 2 (0.43%) Maven
3 2 (0.43%) Subversion
3 2 (0.43%) Team Foundation Server
3 2 (0.43%) Visual Studio
General
1 150 (31.91%) Finance
2 42 (8.94%) Banking
3 37 (7.87%) Retail
4 32 (6.81%) Investment Banking
5 23 (4.89%) Front Office
6 19 (4.04%) Retail Banking
7 13 (2.77%) French Language
8 11 (2.34%) Advertising
9 10 (2.13%) Marketing
9 10 (2.13%) Telecoms
10 9 (1.91%) German Language
11 8 (1.70%) Games
11 8 (1.70%) Legal
12 7 (1.49%) Billing
12 7 (1.49%) Manufacturing
13 4 (0.85%) Back Office
13 4 (0.85%) Financial Institution
14 3 (0.64%) Corporate Banking
14 3 (0.64%) Electronics
14 3 (0.64%) Spanish Language
Libraries, Frameworks & Software Standards
1 48 (10.21%) .NET
2 28 (5.96%) HTML
3 27 (5.74%) FIX Protocol
4 23 (4.89%) CSS
5 22 (4.68%) XML
6 15 (3.19%) ASP.NET
6 15 (3.19%) Middleware
7 12 (2.55%) REST
8 11 (2.34%) Java EE
8 11 (2.34%) Spring
8 11 (2.34%) Web Services
9 9 (1.91%) Hibernate
10 8 (1.70%) jQuery
10 8 (1.70%) Struts
10 8 (1.70%) XSL
10 8 (1.70%) XSLT
11 7 (1.49%) JSF
11 7 (1.49%) SOAP
12 5 (1.06%) J2EE
12 5 (1.06%) JSP
Miscellaneous
1 44 (9.36%) Analytical Skills
2 29 (6.17%) Data Centre
3 26 (5.53%) User Experience
4 20 (4.26%) Clustering
5 19 (4.04%) Blackberry
5 19 (4.04%) Equities
6 13 (2.77%) Fixed Income
7 11 (2.34%) Foreign Exchange (FX)
7 11 (2.34%) Video Conferencing
8 10 (2.13%) Enterprise Software
8 10 (2.13%) EPoS
9 9 (1.91%) Fintech
10 8 (1.70%) Driving Licence
11 7 (1.49%) Derivative
12 6 (1.28%) Algorithms
12 6 (1.28%) Enterprise Storage
12 6 (1.28%) Linux Command Line
12 6 (1.28%) Management Information System
12 6 (1.28%) NHS
12 6 (1.28%) SWIFT
Operating Systems
1 168 (35.74%) Windows
2 85 (18.09%) Unix
3 77 (16.38%) Linux
4 56 (11.91%) Windows Server
5 37 (7.87%) Windows 7
6 26 (5.53%) Android
7 25 (5.32%) Windows 10
7 25 (5.32%) Windows Server 2008
8 24 (5.11%) Mac OS X
9 22 (4.68%) Windows Server 2012
10 21 (4.47%) Apple iOS
11 15 (3.19%) Solaris
12 11 (2.34%) Windows 8
13 7 (1.49%) AIX
13 7 (1.49%) Red Hat Enterprise Linux
14 3 (0.64%) Mac OS
14 3 (0.64%) Windows Server 2003
15 1 (0.21%) CentOS
Processes & Methodologies
1 89 (18.94%) ITIL
2 58 (12.34%) CRM
3 40 (8.51%) Release Management
4 37 (7.87%) Problem Management
5 36 (7.66%) ERP
6 28 (5.96%) Service Delivery
6 28 (5.96%) Service Management
7 23 (4.89%) Change Control
7 23 (4.89%) Wealth Management
8 21 (4.47%) Asset Management
8 21 (4.47%) Validation
9 20 (4.26%) Agile Software Development
9 20 (4.26%) Business Intelligence
10 19 (4.04%) Knowledge Management
11 17 (3.62%) Change Management
11 17 (3.62%) Document Management
11 17 (3.62%) Root Cause Analysis
12 16 (3.40%) Incident Management
13 15 (3.19%) Task Automation
14 14 (2.98%) Performance Monitoring
Programming Languages
1 185 (39.36%) SQL
2 51 (10.85%) Java
3 41 (8.72%) JavaScript
4 30 (6.38%) C#
5 20 (4.26%) PL/SQL
6 19 (4.04%) Erlang
7 18 (3.83%) Shell Script
8 17 (3.62%) VBScript
9 16 (3.40%) Python
10 13 (2.77%) Perl
10 13 (2.77%) VB
11 11 (2.34%) PHP
11 11 (2.34%) T-SQL
12 10 (2.13%) C++
13 9 (1.91%) Bash Shell
13 9 (1.91%) PowerShell
14 6 (1.28%) C
15 4 (0.85%) Ruby
16 3 (0.64%) COBOL
17 2 (0.43%) X++
Qualifications
1 40 (8.51%) Microsoft Certification
2 30 (6.38%) Cisco Certification
3 29 (6.17%) Degree
4 28 (5.96%) CCNA
5 26 (5.53%) MCSE
6 25 (5.32%) CCNP
7 21 (4.47%) CCIE
8 19 (4.04%) CCA
8 19 (4.04%) CCNP Voice
8 19 (4.04%) CCVP
8 19 (4.04%) Citrix Certification
9 12 (2.55%) A+ Certification
10 9 (1.91%) MCSA
10 9 (1.91%) Security Cleared
11 8 (1.70%) DBS Check
11 8 (1.70%) SC Cleared
12 7 (1.49%) MCP
13 5 (1.06%) GCIA
13 5 (1.06%) GCIH
13 5 (1.06%) GIAC
Quality Assurance & Compliance
1 53 (11.28%) SLA
2 17 (3.62%) QA
3 10 (2.13%) HL7
4 5 (1.06%) BS25999
4 5 (1.06%) Data Quality
4 5 (1.06%) ISO/IEC 20000
4 5 (1.06%) ISO/IEC 27001
5 2 (0.43%) DICOM
5 2 (0.43%) GDPR
6 1 (0.21%) GxP
6 1 (0.21%) ISO 20022
6 1 (0.21%) ISO 8583
6 1 (0.21%) PMO
System Software
1 47 (10.00%) Active Directory
2 22 (4.68%) VMware Infrastructure
3 19 (4.04%) XenApp
3 19 (4.04%) XenDesktop
4 9 (1.91%) Hyper-V
4 9 (1.91%) VMware ESXi
5 5 (1.06%) Oracle RAC
5 5 (1.06%) Virtual Machines
6 3 (0.64%) XenServer
7 2 (0.43%) Firmware
7 2 (0.43%) VMware Workstation
7 2 (0.43%) vSphere
8 1 (0.21%) iptables
8 1 (0.21%) UAG
Systems Management
1 35 (7.45%) SCCM
2 21 (4.47%) AirWatch
3 19 (4.04%) Cisco IPCC
3 19 (4.04%) Cisco UCCE
4 8 (1.70%) SCDPM
5 6 (1.28%) Nagios
6 5 (1.06%) Microsoft Data Protection Manager
6 5 (1.06%) QRadar
6 5 (1.06%) SCOM
6 5 (1.06%) TeamSite
7 4 (0.85%) Graphite
7 4 (0.85%) Opsview
8 3 (0.64%) Ansible
8 3 (0.64%) Backup Exec
8 3 (0.64%) Data Guard
8 3 (0.64%) FortiGate
8 3 (0.64%) Opscode Chef
8 3 (0.64%) Oracle RMAN
8 3 (0.64%) Puppet
9 2 (0.43%) WSUS
Vendors
1 133 (28.30%) Microsoft
2 69 (14.68%) Oracle
3 52 (11.06%) VMware
4 48 (10.21%) Cisco
5 33 (7.02%) Citrix
6 32 (6.81%) SAP
7 23 (4.89%) ServiceNow
8 20 (4.26%) Apple
8 20 (4.26%) McAfee
9 19 (4.04%) AppSense
10 16 (3.40%) Red Hat
11 15 (3.19%) Bloomberg
11 15 (3.19%) Siebel
12 14 (2.98%) HP
13 13 (2.77%) CheckPoint
14 10 (2.13%) Cognos
14 10 (2.13%) Sybase
15 9 (1.91%) CODA
15 9 (1.91%) Sage
15 9 (1.91%) SunGard