Period
to 2 December 2021

The median annual salary for a Support Specialist was £36,000 in advertised job vacancies during the 6 months to 2 December 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Specialist
UK
6 months to
2 Dec 2021
Same period 2020 Same period 2019
Rank 782 644 799
Rank change year-on-year -138 +155 +45
Permanent jobs requiring a Support Specialist 278 96 274
As % of all permanent jobs advertised in the UK 0.22% 0.17% 0.20%
As % of the Job Titles category 0.24% 0.18% 0.21%
Number of salaries quoted 192 84 203
10th Percentile £20,750 £26,325 £21,050
25th Percentile £23,938 £31,875 £27,625
Median annual salary (50th Percentile) £36,000 £40,000 £40,000
Median % change year-on-year -10.00% - +6.67%
75th Percentile £47,669 £56,563 £52,250
90th Percentile £59,875 £60,000 £59,500
UK excluding London median annual salary £29,000 £35,000 £32,500
% change year-on-year -17.14% +7.69% -7.14%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 117,834 52,965 128,448
% of permanent IT jobs with a recognized job title 91.34% 95.13% 95.64%
Number of salaries quoted 82,218 44,577 104,174
10th Percentile £32,000 £32,071 £28,250
25th Percentile £42,500 £41,250 £37,500
Median annual salary (50th Percentile) £57,500 £55,000 £50,000
Median % change year-on-year +4.55% +10.00% -
75th Percentile £76,250 £72,500 £70,000
90th Percentile £95,000 £87,500 £85,000
UK excluding London median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

Support Specialist
Job Vacancy Trend

Job postings that featured Support Specialist in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Specialist in the UK

Support Specialist
Salary Trend

3-month moving average salary quoted in jobs citing Support Specialist.

Salary trend for Support Specialist in the UK

Support Specialist
Salary Histogram

Salary distribution for jobs citing Support Specialist over the 6 months to 2 December 2021.

Salary histogram for Support Specialist in the UK

Support Specialist
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the UK over the 6 months to 2 December 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -142 255 £36,000 -11.38% 53
UK excluding London -75 185 £29,000 -17.14% 41
London -194 89 £40,000 -27.27% 17
North of England -78 56 £21,500 -38.57% 7
South East -128 53 £30,500 -18.67% 11
Work from Home -219 40 £40,375 - 5
Yorkshire -40 36 £21,500 -38.57% 4
Midlands -82 31 £45,000 +32.35% 5
West Midlands -87 22 £45,000 +32.35% 3
North West -81 18 £21,500 -46.25% 2
South West -63 14 £37,500 +37.61% 7
East of England -97 12 £29,000 -23.18% 6
Northern Ireland - 9 - -
Scotland - 9 £31,500 - 2
East Midlands - 9 £45,000 - 2
North East -26 2 £65,000 +85.71% 1
Wales - 1 £24,000 - 3

Support Specialist Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 2 December 2021, Support Specialist job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Specialist in the job title.

1 126 (45.32%) Social Skills
2 117 (42.09%) Problem-Solving
3 114 (41.01%) Windows
4 90 (32.37%) Microsoft
5 81 (29.14%) Finance
6 74 (26.62%) Incident Management
7 57 (20.50%) ITIL
8 49 (17.63%) Active Directory
9 48 (17.27%) Microsoft 365
10 45 (16.19%) SQL
11 43 (15.47%) Service Delivery
11 43 (15.47%) Analytical Skills
12 41 (14.75%) Windows 10
13 37 (13.31%) Microsoft Office
14 32 (11.51%) Windows Server
15 31 (11.15%) Degree
15 31 (11.15%) Time Management
16 30 (10.79%) Data Protection
16 30 (10.79%) Data Protection Act
17 28 (10.07%) SQL Server
17 28 (10.07%) Law
18 25 (8.99%) Problem Management
18 25 (8.99%) Organisational Skills
18 25 (8.99%) DevOps
19 23 (8.27%) Azure
19 23 (8.27%) Retail
20 22 (7.91%) Oracle
20 22 (7.91%) DHCP
20 22 (7.91%) DNS
21 21 (7.55%) Knowledge Management

Support Specialist Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (7.55%) SharePoint
2 9 (3.24%) MS Exchange
3 2 (0.72%) Moodle
3 2 (0.72%) OpenStack
4 1 (0.36%) Apache
4 1 (0.36%) BizTalk Server
4 1 (0.36%) Exchange Server 2007
4 1 (0.36%) IBM HTTP Server
4 1 (0.36%) IIS
4 1 (0.36%) JBoss
4 1 (0.36%) Oracle HTTP Server
4 1 (0.36%) Oracle SOA Suite
4 1 (0.36%) Oracle Workflow
4 1 (0.36%) Skype for Business
4 1 (0.36%) Tomcat
4 1 (0.36%) WebLogic
4 1 (0.36%) WebSphere
4 1 (0.36%) WebSphere Application Server
Applications
1 37 (13.31%) Microsoft Office
2 16 (5.76%) Microsoft Excel
3 15 (5.40%) Microsoft PowerPoint
4 1 (0.36%) Spreadsheet
Business Applications
1 4 (1.44%) Maximo
2 3 (1.08%) SAP Business One
3 2 (0.72%) Oracle EBS
3 2 (0.72%) Oracle EBS R12
3 2 (0.72%) Oracle Financials
4 1 (0.36%) Dynamics CRM
4 1 (0.36%) Oracle E-Business Tax
4 1 (0.36%) Oracle ERP
4 1 (0.36%) Oracle Payroll
4 1 (0.36%) Oracle Receivables
4 1 (0.36%) PeopleSoft HCM
4 1 (0.36%) Relativity
4 1 (0.36%) Salesforce.com CRM
4 1 (0.36%) SAP HR
4 1 (0.36%) Unica
Cloud Services
1 48 (17.27%) Microsoft 365
2 23 (8.27%) Azure
3 14 (5.04%) SaaS
4 5 (1.80%) AWS
4 5 (1.80%) Mimecast
5 4 (1.44%) Azure Active Directory
5 4 (1.44%) Google Sheets
6 2 (0.72%) Azure Functions
6 2 (0.72%) Azure Sentinel
6 2 (0.72%) Azure Storage
6 2 (0.72%) Google Workspace
6 2 (0.72%) OneDrive
6 2 (0.72%) Power Platform
6 2 (0.72%) Serverless
6 2 (0.72%) WhatsApp
7 1 (0.36%) Azure Data Factory
7 1 (0.36%) Dynamics 365
7 1 (0.36%) Google Docs
7 1 (0.36%) IaaS
7 1 (0.36%) SuccessFactors
Communications & Networking
1 22 (7.91%) DHCP
1 22 (7.91%) DNS
2 17 (6.12%) VPN
3 13 (4.68%) Skype
4 10 (3.60%) Firewall
4 10 (3.60%) WebEx
5 7 (2.52%) TCP/IP
6 5 (1.80%) HTTP
7 4 (1.44%) RTP
8 3 (1.08%) Internet
8 3 (1.08%) LAN
8 3 (1.08%) WAN
9 2 (0.72%) Cisco ISE
9 2 (0.72%) Network Security
9 2 (0.72%) SSL
9 2 (0.72%) Telepresence
9 2 (0.72%) VLAN
10 1 (0.36%) 4G
10 1 (0.36%) Cisco ASA
10 1 (0.36%) Remote Desktop
Database & Business Intelligence
1 28 (10.07%) SQL Server
2 8 (2.88%) Electronic Patient Records
3 7 (2.52%) Oracle Database
4 4 (1.44%) Geospatial Data
4 4 (1.44%) GIS
5 3 (1.08%) SAP HANA
5 3 (1.08%) SQL Server Reporting Services
6 2 (0.72%) Amazon RDS
6 2 (0.72%) Azure SQL Database
6 2 (0.72%) Big Data
6 2 (0.72%) Power BI
6 2 (0.72%) SQL Server 2014
6 2 (0.72%) SQL Server Integration Services
7 1 (0.36%) HPCC
7 1 (0.36%) Metadata
7 1 (0.36%) MySQL
7 1 (0.36%) Oracle Reports
Development Applications
1 5 (1.80%) Git (software)
2 2 (0.72%) SQL Server Management Studio (SSMS)
2 2 (0.72%) Visual Studio
3 1 (0.36%) Eclipse
3 1 (0.36%) JIRA
3 1 (0.36%) Oracle Forms
3 1 (0.36%) Postman
General
1 126 (45.32%) Social Skills
2 81 (29.14%) Finance
3 43 (15.47%) Analytical Skills
4 28 (10.07%) Law
5 25 (8.99%) Organisational Skills
6 23 (8.27%) Retail
7 17 (6.12%) Front Office
8 13 (4.68%) Legal
9 12 (4.32%) Documentation Skills
10 11 (3.96%) Inclusion and Diversity
11 7 (2.52%) Banking
11 7 (2.52%) Public Sector
12 6 (2.16%) Local Government
13 5 (1.80%) Investment Banking
13 5 (1.80%) Pharmaceutical
14 4 (1.44%) Advertising
14 4 (1.44%) Back Office
15 3 (1.08%) Corporate Banking
15 3 (1.08%) Manufacturing
15 3 (1.08%) Multimedia
Libraries, Frameworks & Software Standards
1 16 (5.76%) FIX Protocol
2 5 (1.80%) HTML
2 5 (1.80%) REST
3 4 (1.44%) .NET
3 4 (1.44%) Web Services
4 3 (1.08%) XMPP
5 2 (0.72%) CSS
5 2 (0.72%) LDAP
5 2 (0.72%) Velocity
5 2 (0.72%) XHTML
5 2 (0.72%) XML
6 1 (0.36%) IBM Integration Bus
6 1 (0.36%) jQuery
6 1 (0.36%) Middleware
6 1 (0.36%) Node.js
6 1 (0.36%) Oracle Fusion
6 1 (0.36%) WebRTC
Miscellaneous
1 30 (10.79%) Data Protection Act
2 20 (7.19%) Management Information System
3 19 (6.83%) Robotics
4 16 (5.76%) Equities
5 10 (3.60%) Foreign Exchange (FX)
5 10 (3.60%) Self-Motivation
6 8 (2.88%) e-Health
6 8 (2.88%) LIMS
6 8 (2.88%) PACS
7 7 (2.52%) CCTV
8 6 (2.16%) Data Centre
8 6 (2.16%) Linux Command Line
8 6 (2.16%) Video Conferencing
9 5 (1.80%) CMDB
9 5 (1.80%) e-Learning
10 4 (1.44%) Driving Licence
10 4 (1.44%) NHS
11 3 (1.08%) Fixed Income
11 3 (1.08%) Smartphone
12 2 (0.72%) iPhone
Operating Systems
1 114 (41.01%) Windows
2 41 (14.75%) Windows 10
3 32 (11.51%) Windows Server
4 20 (7.19%) Linux
5 14 (5.04%) Windows Server 2012
6 13 (4.68%) Unix
6 13 (4.68%) Windows 7
6 13 (4.68%) Windows 8
7 11 (3.96%) Windows Server 2016
8 8 (2.88%) Windows Server 2019
9 6 (2.16%) Android
9 6 (2.16%) Mac OS
10 4 (1.44%) Mac OS X
10 4 (1.44%) Windows Server 2008
11 3 (1.08%) Apple iOS
11 3 (1.08%) CentOS
12 1 (0.36%) SUSE
12 1 (0.36%) Ubuntu
Processes & Methodologies
1 117 (42.09%) Problem-Solving
2 74 (26.62%) Incident Management
3 57 (20.50%) ITIL
4 43 (15.47%) Service Delivery
5 31 (11.15%) Time Management
6 30 (10.79%) Data Protection
7 25 (8.99%) DevOps
7 25 (8.99%) Problem Management
8 21 (7.55%) Asset Management
8 21 (7.55%) Knowledge Management
9 18 (6.47%) Project Management
10 17 (6.12%) Computer Science
10 17 (6.12%) Migration
11 16 (5.76%) CRM
12 15 (5.40%) Agile Software Development
13 13 (4.68%) Analytics
13 13 (4.68%) Root Cause Analysis
14 12 (4.32%) Change Management
15 11 (3.96%) Business Intelligence
16 10 (3.60%) Service Management
Programming Languages
1 45 (16.19%) SQL
2 17 (6.12%) PowerShell
3 13 (4.68%) Python
4 7 (2.52%) C#
4 7 (2.52%) C++
5 5 (1.80%) Java
5 5 (1.80%) JavaScript
5 5 (1.80%) PHP
6 4 (1.44%) Bash Shell
7 3 (1.08%) Perl
7 3 (1.08%) Shell Script
8 2 (0.72%) C
8 2 (0.72%) Objective-C
9 1 (0.36%) VB.NET
Qualifications
1 31 (11.15%) Degree
2 8 (2.88%) Microsoft Certification
3 7 (2.52%) MCSE
4 6 (2.16%) AAT
5 5 (1.80%) Computer Science Degree
6 4 (1.44%) ITIL Foundation Certificate
6 4 (1.44%) MCP
6 4 (1.44%) SC Cleared
6 4 (1.44%) Security Cleared
7 3 (1.08%) CCNA
7 3 (1.08%) Cisco Certification
7 3 (1.08%) ISTQB
7 3 (1.08%) ISTQB Foundation Certification
7 3 (1.08%) MCSA
7 3 (1.08%) VMware Certified Professional (VCP)
8 2 (0.72%) Oracle Certification
8 2 (0.72%) PhD
9 1 (0.36%) ISEB
9 1 (0.36%) Microsoft Certified Architect
9 1 (0.36%) MOS
Quality Assurance & Compliance
1 20 (7.19%) SLA
2 11 (3.96%) GDPR
3 10 (3.60%) QA
4 8 (2.88%) HL7
4 8 (2.88%) ISO/IEC 20000
5 1 (0.36%) ISO 13485
System Software
1 49 (17.63%) Active Directory
2 12 (4.32%) VMware Infrastructure
3 2 (0.72%) Hyper-V
3 2 (0.72%) Terminal Services
3 2 (0.72%) vSphere
3 2 (0.72%) XenApp
3 2 (0.72%) XenDesktop
4 1 (0.36%) Firmware
4 1 (0.36%) VMware ESXi
Systems Management
1 16 (5.76%) SCCM
2 7 (2.52%) Microsoft Intune
3 4 (1.44%) Cisco CUCM
3 4 (1.44%) Cisco UCCX
4 3 (1.08%) Active Directory Federation Services
4 3 (1.08%) WSUS
5 2 (0.72%) Nagios
5 2 (0.72%) Systems Management Server (SMS)
5 2 (0.72%) vRealize
6 1 (0.36%) SCOM
6 1 (0.36%) Single Sign-On
6 1 (0.36%) vCenter Server
Vendors
1 90 (32.37%) Microsoft
2 22 (7.91%) Oracle
3 19 (6.83%) Cisco
4 16 (5.76%) VMware
5 12 (4.32%) SAP
6 10 (3.60%) Bloomberg
6 10 (3.60%) Charles River
6 10 (3.60%) Citrix
6 10 (3.60%) Fidessa
6 10 (3.60%) Portware
6 10 (3.60%) ServiceNow
6 10 (3.60%) Tradeweb
7 9 (3.24%) Salesforce.com
8 7 (2.52%) Google
9 5 (1.80%) IBM
9 5 (1.80%) Workday
10 4 (1.44%) Apple
10 4 (1.44%) Ariba
10 4 (1.44%) Dell
10 4 (1.44%) IPFX