Period
to 20 January 2019

The median annual salary for a Support Specialist was £35,500 in advertised job vacancies during the 6 months to 20 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Specialist
UK
6 months to
20 Jan 2019
Same period 2018 Same period 2017
Rank 831 739 757
Rank change year-on-year -92 +18 +19
Permanent jobs requiring a Support Specialist 288 461 462
As % of all permanent IT jobs advertised in the UK 0.19% 0.27% 0.26%
As % of the Job Titles category 0.20% 0.28% 0.27%
Number of salaries quoted 254 354 356
UK median annual salary £35,500 £45,250 £40,000
Median salary % change year-on-year -21.55% +13.13% +3.90%
10th Percentile £23,325 £27,150 £26,250
90th Percentile £55,000 £72,500 £61,250
UK excluding London median annual salary £35,000 £40,000 £36,750
% change year-on-year -12.50% +8.84% +0.68%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 143,426 166,518 170,931
% of permanent IT jobs with a recognized job title 95.89% 96.18% 96.55%
Number of salaries quoted 114,631 135,294 142,300
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +3.26%
10th Percentile £28,000 £27,500 £27,000
90th Percentile £83,750 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +2.41%

Support Specialist
Job Vacancy Trend

Job postings that featured Support Specialist in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Specialist in the UK

Support Specialist
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Specialist.

Salary trend for Support Specialist in the UK

Support Specialist
Salary Histogram

The salary distribution of IT jobs citing Support Specialist over the 6 months to 20 January 2019.

Salary histogram for Support Specialist in the UK

Support Specialist
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the UK over the 6 months to 20 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -65 279 £35,000 -23.50% 48
UK excluding London +1 174 £35,000 -12.50% 37
London -38 109 £40,000 -21.95% 12
South East -6 57 £34,500 -21.59% 10
North of England +37 51 £36,000 -13.77% 10
Midlands +33 32 £32,500 -16.67% 9
Yorkshire +45 26 £35,500 -4.05% 7
North West +16 23 £37,500 -18.48% 1
West Midlands +37 19 £32,000 -17.95% 5
East of England +12 19 £35,000 +12.90% 3
East Midlands +30 13 £38,500 +10.00% 4
South West +3 9 £37,500 +12.87% 4
Scotland +12 6 £43,250 +15.33% 1
North East +12 2 - - 2

Support Specialist Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 January 2019, Support Specialist job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Specialist in the job title.

1 125 (43.40%) Windows
2 93 (32.29%) Microsoft
3 85 (29.51%) SQL
4 73 (25.35%) ITIL
5 65 (22.57%) Finance
6 61 (21.18%) Active Directory
7 59 (20.49%) SQL Server
8 54 (18.75%) Office 365
9 52 (18.06%) Problem-Solving
10 49 (17.01%) Degree
11 47 (16.32%) VMware
12 45 (15.63%) Linux
13 44 (15.28%) Microsoft Office
14 40 (13.89%) Windows Server
15 39 (13.54%) Microsoft Azure
16 38 (13.19%) Service Delivery
17 36 (12.50%) VMware Infrastructure
17 36 (12.50%) Windows 10
18 34 (11.81%) Cisco
19 33 (11.46%) Analytical Skills
20 31 (10.76%) Computer Science
20 31 (10.76%) Internet
20 31 (10.76%) Unix
21 30 (10.42%) Apple iOS
22 28 (9.72%) .NET
22 28 (9.72%) Citrix
23 27 (9.38%) Oracle
23 27 (9.38%) ITIL V3
24 25 (8.68%) Windows 7
24 25 (8.68%) ERP

Support Specialist Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (7.99%) IIS
2 18 (6.25%) MS Exchange
3 17 (5.90%) SharePoint
4 13 (4.51%) Exchange Server 2010
5 11 (3.82%) Exchange Server 2013
6 8 (2.78%) CMS
7 5 (1.74%) Tomcat
8 3 (1.04%) Apache
8 3 (1.04%) Oracle Workflow
8 3 (1.04%) Skype for Business
9 2 (0.69%) Blackberry Enterprise Server
9 2 (0.69%) JBoss
10 1 (0.35%) IBM Notes
10 1 (0.35%) WebSphere
10 1 (0.35%) WildFly
10 1 (0.35%) WordPress
Applications
1 44 (15.28%) Microsoft Office
2 14 (4.86%) Microsoft Excel
3 1 (0.35%) Acrobat
3 1 (0.35%) Adobe Creative Suite
3 1 (0.35%) Microsoft PowerPoint
3 1 (0.35%) MS Visio
Business Applications
1 7 (2.43%) Visualfiles
2 4 (1.39%) Oracle EBS
3 3 (1.04%) Dynamics AX
3 3 (1.04%) Oracle Applications
3 3 (1.04%) Oracle Cash Management
4 2 (0.69%) Salerio
4 2 (0.69%) SAP Oil and Gas
4 2 (0.69%) thinkFolio
4 2 (0.69%) Unit4 Business World
5 1 (0.35%) Distributed Ledger
5 1 (0.35%) Dynamics CRM
5 1 (0.35%) Infor M3
5 1 (0.35%) Magento
5 1 (0.35%) Oracle EBS R12
5 1 (0.35%) Salesforce.com CRM
5 1 (0.35%) Siebel Analytics
Cloud Services
1 54 (18.75%) Office 365
2 39 (13.54%) Microsoft Azure
3 19 (6.60%) SaaS
4 14 (4.86%) IaaS
5 13 (4.51%) Amazon AWS
6 11 (3.82%) PaaS
7 3 (1.04%) Taleo
8 2 (0.69%) Adobe Creative Cloud
9 1 (0.35%) Dynamics 365
9 1 (0.35%) G Suite
9 1 (0.35%) Slack
Communications & Networking
1 31 (10.76%) Internet
2 22 (7.64%) Firewall
3 15 (5.21%) LAN
4 14 (4.86%) DHCP
4 14 (4.86%) DNS
5 13 (4.51%) VoIP
6 11 (3.82%) SMTP
6 11 (3.82%) WAN
7 10 (3.47%) Intranet
7 10 (3.47%) WebEx
8 9 (3.13%) iSCSI
8 9 (3.13%) SAN
8 9 (3.13%) TCP/IP
9 7 (2.43%) Fibre Channel
9 7 (2.43%) VPN
9 7 (2.43%) Wireless
10 6 (2.08%) Broadband
11 5 (1.74%) 3G
11 5 (1.74%) ADSL
11 5 (1.74%) SNMP
Database & Business Intelligence
1 59 (20.49%) SQL Server
2 9 (3.13%) SQL Server Integration Services
2 9 (3.13%) SQL Server Reporting Services
3 8 (2.78%) Relational Database
4 7 (2.43%) SQL Server Analysis Services
5 6 (2.08%) SQLPlus
6 4 (1.39%) Oracle BI EE
7 3 (1.04%) MongoDB
7 3 (1.04%) Oracle BI Publisher
7 3 (1.04%) Oracle Discoverer
7 3 (1.04%) Power BI
7 3 (1.04%) SAP BW
7 3 (1.04%) SQL Server 2008
8 2 (0.69%) MySQL
9 1 (0.35%) Crystal Reports
9 1 (0.35%) DB2
9 1 (0.35%) MS Access
9 1 (0.35%) Oracle Reports
9 1 (0.35%) PostgreSQL
9 1 (0.35%) Text Mining
Development Applications
1 17 (5.90%) JIRA
2 2 (0.69%) CA Release Automation
2 2 (0.69%) Git (software)
3 1 (0.35%) Cucumber
3 1 (0.35%) Hudson
3 1 (0.35%) Jenkins
3 1 (0.35%) Maven
3 1 (0.35%) SQL Server Management Studio (SSMS)
General
1 65 (22.57%) Finance
2 17 (5.90%) French Language
3 14 (4.86%) Manufacturing
4 13 (4.51%) Advertising
4 13 (4.51%) Banking
5 10 (3.47%) Marketing
6 8 (2.78%) Billing
6 8 (2.78%) Law
7 7 (2.43%) Telecoms
8 5 (1.74%) Italian Language
9 4 (1.39%) Front Office
9 4 (1.39%) German Language
9 4 (1.39%) Investment Banking
9 4 (1.39%) Legal
10 3 (1.04%) Back Office
11 2 (0.69%) Mandarin Language
11 2 (0.69%) Retail
11 2 (0.69%) Spanish Language
12 1 (0.35%) Games
12 1 (0.35%) Publishing
Libraries, Frameworks & Software Standards
1 28 (9.72%) .NET
2 21 (7.29%) HTML
3 20 (6.94%) XML
4 12 (4.17%) FIX Protocol
4 12 (4.17%) Web Services
5 7 (2.43%) CSS
6 4 (1.39%) EDI
7 3 (1.04%) REST
8 2 (0.69%) .NET Framework
8 2 (0.69%) AngularJS
8 2 (0.69%) ASP.NET
8 2 (0.69%) Flash
8 2 (0.69%) J2EE
8 2 (0.69%) SOAP
9 1 (0.35%) LDAP
9 1 (0.35%) Middleware
9 1 (0.35%) WebSphere MQ
9 1 (0.35%) WSDL
9 1 (0.35%) XML Messaging
9 1 (0.35%) XSLT
Miscellaneous
1 33 (11.46%) Analytical Skills
2 15 (5.21%) Data Centre
3 14 (4.86%) Self-Motivation
4 12 (4.17%) Smartphone
5 10 (3.47%) Public Cloud
6 8 (2.78%) Clustering
6 8 (2.78%) Hedge funds
6 8 (2.78%) Management Information System
6 8 (2.78%) Replication
7 7 (2.43%) Fintech
7 7 (2.43%) VxBlock/Vblock
8 6 (2.08%) Analytical Mindset
8 6 (2.08%) e-Learning
8 6 (2.08%) Video Conferencing
9 5 (1.74%) Blackberry
9 5 (1.74%) Foreign Exchange (FX)
10 4 (1.39%) Derivative
10 4 (1.39%) Fixed Income
11 3 (1.04%) iPhone
11 3 (1.04%) Life Science
Operating Systems
1 125 (43.40%) Windows
2 45 (15.63%) Linux
3 40 (13.89%) Windows Server
4 36 (12.50%) Windows 10
5 31 (10.76%) Unix
6 30 (10.42%) Apple iOS
7 25 (8.68%) Windows 7
8 22 (7.64%) Android
9 16 (5.56%) Windows Server 2008
10 13 (4.51%) Windows Server 2003
11 8 (2.78%) VMS
12 7 (2.43%) Windows 2000
12 7 (2.43%) Windows NT
12 7 (2.43%) Windows Server 2012
13 6 (2.08%) Mac OS X
13 6 (2.08%) Windows 8
14 2 (0.69%) AIX
14 2 (0.69%) Data ONTAP
14 2 (0.69%) Mac OS
14 2 (0.69%) Solaris
Processes & Methodologies
1 73 (25.35%) ITIL
2 52 (18.06%) Problem-Solving
3 38 (13.19%) Service Delivery
4 31 (10.76%) Computer Science
5 27 (9.38%) ITIL V3
6 25 (8.68%) ERP
7 18 (6.25%) Project Management
8 17 (5.90%) Migration
8 17 (5.90%) User Acceptance Testing
9 16 (5.56%) Disaster Recovery
10 14 (4.86%) Business Intelligence
11 13 (4.51%) Coaching
11 13 (4.51%) CRM
11 13 (4.51%) Mentoring
11 13 (4.51%) Workflow
12 12 (4.17%) Data Integration
12 12 (4.17%) Product Management
13 11 (3.82%) Patch Management
14 10 (3.47%) Process Improvement
14 10 (3.47%) Service Management
Programming Languages
1 85 (29.51%) SQL
2 20 (6.94%) Java
3 19 (6.60%) PowerShell
4 17 (5.90%) T-SQL
5 13 (4.51%) C#
6 10 (3.47%) Delphi
7 9 (3.13%) C++
8 8 (2.78%) JavaScript
9 7 (2.43%) PL/SQL
9 7 (2.43%) VB
10 6 (2.08%) Python
11 5 (1.74%) C
11 5 (1.74%) Perl
11 5 (1.74%) VBScript
12 3 (1.04%) Bash Shell
12 3 (1.04%) Ruby
12 3 (1.04%) Shell Script
13 2 (0.69%) Bourne shell
13 2 (0.69%) Korn
13 2 (0.69%) VBA
Qualifications
1 49 (17.01%) Degree
2 12 (4.17%) A+ Certification
3 9 (3.13%) Computer Science Degree
3 9 (3.13%) ITIL Foundation Certificate
3 9 (3.13%) VMware Certified Professional (VCP)
4 8 (2.78%) Cisco Certification
5 7 (2.43%) Microsoft Certification
6 6 (2.08%) CCNA
6 6 (2.08%) MCSE
7 5 (1.74%) HNC
8 4 (1.39%) CCNP
9 3 (1.04%) ACMT
9 3 (1.04%) MCP
10 2 (0.69%) Citrix Certification
10 2 (0.69%) HND
11 1 (0.35%) CCDA
11 1 (0.35%) CFA
11 1 (0.35%) MCDST
11 1 (0.35%) MCTS
Quality Assurance & Compliance
1 23 (7.99%) QA
2 18 (6.25%) SLA
3 12 (4.17%) Data Quality
4 9 (3.13%) ISO/IEC 27001
5 7 (2.43%) PCI DSS
6 2 (0.69%) GDPR
7 1 (0.35%) DICOM
7 1 (0.35%) HL7
System Software
1 61 (21.18%) Active Directory
2 36 (12.50%) VMware Infrastructure
3 22 (7.64%) Hyper-V
4 13 (4.51%) VMware ESXi
5 7 (2.43%) Microsoft Virtual Server
5 7 (2.43%) NFS
5 7 (2.43%) vCloud
5 7 (2.43%) Virtual Servers
5 7 (2.43%) vSphere
6 3 (1.04%) XenApp
7 2 (0.69%) Virtual Machines
Systems Management
1 8 (2.78%) NetBackup
2 7 (2.43%) AirWatch
2 7 (2.43%) SCCM
2 7 (2.43%) vCenter Server
2 7 (2.43%) vMotion
2 7 (2.43%) WMI
3 4 (1.39%) Jamf Pro
4 3 (1.04%) Foglight
4 3 (1.04%) Microsoft Clustering
4 3 (1.04%) Opscode Chef
5 2 (0.69%) BladeLogic
5 2 (0.69%) logstash
5 2 (0.69%) Microsoft Data Protection Manager
5 2 (0.69%) Nagios
5 2 (0.69%) SCDPM
6 1 (0.35%) Ansible
6 1 (0.35%) PaperCut
6 1 (0.35%) SafeCom
6 1 (0.35%) SCOM
6 1 (0.35%) WSUS
Vendors
1 93 (32.29%) Microsoft
2 47 (16.32%) VMware
3 34 (11.81%) Cisco
4 28 (9.72%) Citrix
5 27 (9.38%) Oracle
6 18 (6.25%) Apple
7 16 (5.56%) HP
8 14 (4.86%) IBM
9 12 (4.17%) NetApp
10 9 (3.13%) Veeam
11 8 (2.78%) Dell
12 7 (2.43%) EMC
12 7 (2.43%) Ivanti
12 7 (2.43%) ServiceNow
13 6 (2.08%) Adobe
13 6 (2.08%) Aruba
14 5 (1.74%) Bloomberg
14 5 (1.74%) Progress
14 5 (1.74%) Reuters
14 5 (1.74%) Salesforce.com