Period
to 19 October 2017

The median annual salary for a Support Specialist was £40,000 in advertised job vacancies during the 6 months to 19 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Specialist
UK
6 months to
19 Oct 2017
Same period 2016 Same period 2015
Rank 765 734 763
Rank change year-on-year -31 +29 -81
Permanent jobs requiring a Support Specialist 430 551 608
As % of all permanent IT jobs advertised in the UK 0.25% 0.29% 0.28%
As % of the Job Titles category 0.26% 0.30% 0.29%
Number of salaries quoted 337 413 497
UK median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% +1.35%
10th Percentile £25,000 £25,750 £21,719
90th Percentile £60,000 £62,500 £55,000
UK excluding London median annual salary £37,500 £35,000 £37,500
% change year-on-year +7.14% -6.67% +2.74%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 167246 184514 211672
% of permanent IT jobs with a recognized job title 95.79% 96.44% 96.49%
Number of salaries quoted 133909 154629 175428
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Support Specialist
Job Vacancy Trend

Job postings that featured Support Specialist in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Specialist in the UK

Support Specialist
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Specialist.

Salary trend for Support Specialist in the UK

Support Specialist
Salary Histogram

The salary distribution of IT jobs citing Support Specialist over the 6 months to 19 October 2017.

Salary histogram for Support Specialist in the UK

Support Specialist
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the UK over the 6 months to 19 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -58 407 £40,000 - 13
UK excluding London -47 249 £37,500 +7.14% 9
London +17 165 £50,000 -5.66% 5
South East -34 74 £40,000 +6.67% 4
North of England +9 68 £33,750 +3.85% 1
East of England +3 65 £30,500 -44.55% 1
Yorkshire +40 41 £33,125 -1.12%
North West +3 25 £37,500 +15.38%
Midlands +37 21 £37,500 +36.36% 1
West Midlands +10 17 £39,000 +41.82% 1
South West +4 17 £37,500 +7.14% 1
Wales +19 5 £38,500 -14.44% 1
East Midlands +36 4 £37,500 +7.14%
North East -1 2 £27,500 -31.25% 1
Scotland -23 2 £45,000 +14.65%

Support Specialist Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 October 2017, Support Specialist job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Support Specialist in the job title.

1 163 (37.91%) SQL
2 158 (36.74%) Windows
3 131 (30.47%) Finance
4 123 (28.60%) Microsoft
5 94 (21.86%) ITIL
6 71 (16.51%) SQL Server
7 68 (15.81%) Unix
8 62 (14.42%) Linux
9 61 (14.19%) Windows Server
10 59 (13.72%) CRM
11 57 (13.26%) Retail
12 49 (11.40%) VMware
13 48 (11.16%) .NET
13 48 (11.16%) Java
14 47 (10.93%) Active Directory
15 46 (10.70%) Oracle
16 41 (9.53%) Problem Management
17 39 (9.07%) JavaScript
17 39 (9.07%) Microsoft Certification
17 39 (9.07%) SLA
18 37 (8.60%) SharePoint
18 37 (8.60%) Banking
19 36 (8.37%) Release Management
20 34 (7.91%) Firewall
21 33 (7.67%) Cisco
22 32 (7.44%) Dynamics CRM
23 31 (7.21%) Degree
23 31 (7.21%) SCCM
23 31 (7.21%) Microsoft Office
23 31 (7.21%) Service Management

Support Specialist Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (8.60%) SharePoint
2 29 (6.74%) MS Exchange
3 21 (4.88%) Exchange Server 2010
3 21 (4.88%) Skype for Business
4 10 (2.33%) IIS
5 9 (2.09%) Documentum
6 5 (1.16%) WebLogic
7 4 (0.93%) CICS
8 3 (0.70%) Apache
8 3 (0.70%) BizTalk Server
8 3 (0.70%) Confluence
8 3 (0.70%) JBoss
8 3 (0.70%) SharePoint 2013
9 2 (0.47%) Exchange Server 2013
9 2 (0.47%) Oracle HTTP Server
9 2 (0.47%) Tomcat
9 2 (0.47%) WebSphere
10 1 (0.23%) Exchange Server 2007
10 1 (0.23%) Oracle Service Bus
10 1 (0.23%) Site Server
Applications
1 31 (7.21%) Microsoft Office
2 23 (5.35%) Microsoft Excel
3 1 (0.23%) MS Visio
Business Applications
1 32 (7.44%) Dynamics CRM
2 7 (1.63%) Sage X3
3 6 (1.40%) ION MarketView
4 4 (0.93%) SAP Business One
4 4 (0.93%) Unit4 Business World
5 3 (0.70%) Dynamics AX
5 3 (0.70%) Movex
5 3 (0.70%) Postilion
5 3 (0.70%) SAP MM
6 2 (0.47%) Bloomberg TOMS
6 2 (0.47%) iTrent
6 2 (0.47%) NetSuite
6 2 (0.47%) Oracle CRM
6 2 (0.47%) SAP cProjects
6 2 (0.47%) SAP Forecasting and Replenishment
6 2 (0.47%) SAP PLM
6 2 (0.47%) SAP Retail
6 2 (0.47%) SAP WM
7 1 (0.23%) Oracle ERP
7 1 (0.23%) SAP FI/CO
Cloud Services
1 22 (5.12%) Office 365
2 19 (4.42%) IaaS
3 17 (3.95%) SaaS
4 11 (2.56%) Microsoft Azure
5 6 (1.40%) OneDrive
6 4 (0.93%) Amazon AWS
7 3 (0.70%) G Suite
7 3 (0.70%) Slack
8 2 (0.47%) Trello
9 1 (0.23%) Cloud Computing
9 1 (0.23%) Sumo Logic
Communications & Networking
1 34 (7.91%) Firewall
2 21 (4.88%) Skype
2 21 (4.88%) VoIP
3 20 (4.65%) TCP/IP
4 18 (4.19%) DNS
4 18 (4.19%) SAN
5 11 (2.56%) SSL
6 10 (2.33%) HTTP
7 8 (1.86%) Wi-Fi
8 7 (1.63%) DHCP
8 7 (1.63%) Wireless
9 6 (1.40%) Cisco Nexus
9 6 (1.40%) Internet
9 6 (1.40%) Network Security
10 5 (1.16%) IPsec
10 5 (1.16%) LDAP
10 5 (1.16%) VPN
11 4 (0.93%) ATM
11 4 (0.93%) DMZ
11 4 (0.93%) Remote Desktop
Database & Business Intelligence
1 71 (16.51%) SQL Server
2 18 (4.19%) Relational Database
3 15 (3.49%) SQL Server Reporting Services
4 14 (3.26%) Crystal Reports
5 13 (3.02%) Oracle Database
6 12 (2.79%) Oracle BI EE
7 8 (1.86%) SQL Server Integration Services
8 6 (1.40%) Oracle Database 10g
8 6 (1.40%) SQL Server 2012
9 5 (1.16%) Azure SQL Database
9 5 (1.16%) Hadoop
9 5 (1.16%) Oracle Reports
9 5 (1.16%) SQL Server 2008
10 4 (0.93%) DB2
10 4 (0.93%) IMS/DB
10 4 (0.93%) RDBMS
11 3 (0.70%) JasperReports
11 3 (0.70%) Oracle Database 12c
11 3 (0.70%) SQL Server 2014
12 2 (0.47%) Electronic Patient Records
Development Applications
1 5 (1.16%) Visual Studio Team System
2 3 (0.70%) JIRA
3 2 (0.47%) Jenkins
3 2 (0.47%) Maven
3 2 (0.47%) Subversion
3 2 (0.47%) Team Foundation Server
4 1 (0.23%) Git (software)
General
1 131 (30.47%) Finance
2 57 (13.26%) Retail
3 37 (8.60%) Banking
4 23 (5.35%) Investment Banking
5 19 (4.42%) Retail Banking
6 11 (2.56%) French Language
7 10 (2.33%) Front Office
7 10 (2.33%) German Language
8 9 (2.09%) Games
9 8 (1.86%) Marketing
10 7 (1.63%) Billing
10 7 (1.63%) Telecoms
11 6 (1.40%) Advertising
12 5 (1.16%) Financial Institution
13 4 (0.93%) Electronics
13 4 (0.93%) Manufacturing
14 3 (0.70%) Back Office
14 3 (0.70%) Corporate Banking
14 3 (0.70%) Law
14 3 (0.70%) Legal
Libraries, Frameworks & Software Standards
1 48 (11.16%) .NET
2 30 (6.98%) HTML
3 25 (5.81%) CSS
4 22 (5.12%) Middleware
5 19 (4.42%) XML
6 18 (4.19%) ASP.NET
7 17 (3.95%) FIX Protocol
8 14 (3.26%) Web Services
9 12 (2.79%) jQuery
10 9 (2.09%) REST
11 8 (1.86%) SOAP
12 7 (1.63%) Java EE
12 7 (1.63%) JSON
12 7 (1.63%) Spring
13 6 (1.40%) J2EE
14 5 (1.16%) Hibernate
14 5 (1.16%) Struts
14 5 (1.16%) XSL
14 5 (1.16%) XSLT
15 4 (0.93%) JSF
Miscellaneous
1 30 (6.98%) User Experience
2 25 (5.81%) Analytical Skills
3 22 (5.12%) Data Centre
4 21 (4.88%) Blackberry
5 16 (3.72%) Clustering
6 10 (2.33%) Foreign Exchange (FX)
7 9 (2.09%) Fintech
7 9 (2.09%) Fixed Income
8 8 (1.86%) Driving Licence
8 8 (1.86%) EPoS
8 8 (1.86%) Management Information System
9 7 (1.63%) Computer Science
9 7 (1.63%) Enterprise Storage
9 7 (1.63%) Equities
9 7 (1.63%) SWIFT
9 7 (1.63%) Video Conferencing
10 6 (1.40%) Enterprise Software
10 6 (1.40%) Smartphone
11 5 (1.16%) NHS
12 4 (0.93%) Hedge funds
Operating Systems
1 158 (36.74%) Windows
2 68 (15.81%) Unix
3 62 (14.42%) Linux
4 61 (14.19%) Windows Server
5 28 (6.51%) Android
5 28 (6.51%) Windows 7
6 26 (6.05%) Apple iOS
7 25 (5.81%) Mac OS X
8 20 (4.65%) Windows 10
9 17 (3.95%) Windows Server 2008
10 16 (3.72%) Windows Server 2012
11 12 (2.79%) Solaris
12 6 (1.40%) Red Hat Enterprise Linux
13 5 (1.16%) AIX
13 5 (1.16%) Windows 8
14 4 (0.93%) Mac OS
15 3 (0.70%) Windows Mobile
15 3 (0.70%) Windows Server 2003
16 1 (0.23%) CentOS
16 1 (0.23%) Windows Vista
Processes & Methodologies
1 94 (21.86%) ITIL
2 59 (13.72%) CRM
3 41 (9.53%) Problem Management
4 36 (8.37%) Release Management
5 31 (7.21%) Service Management
6 30 (6.98%) ERP
7 25 (5.81%) Change Control
8 23 (5.35%) Wealth Management
9 22 (5.12%) Asset Management
10 21 (4.88%) Service Delivery
11 19 (4.42%) Change Management
11 19 (4.42%) Document Management
11 19 (4.42%) Knowledge Management
12 18 (4.19%) Incident Management
12 18 (4.19%) Root Cause Analysis
13 15 (3.49%) Agile Software Development
14 14 (3.26%) ITIL V3
14 14 (3.26%) Validation
15 13 (3.02%) Web Development
16 12 (2.79%) Load Balancing
Programming Languages
1 163 (37.91%) SQL
2 48 (11.16%) Java
3 39 (9.07%) JavaScript
4 28 (6.51%) C#
5 19 (4.42%) PL/SQL
6 18 (4.19%) PHP
6 18 (4.19%) Python
7 14 (3.26%) Erlang
7 14 (3.26%) VBScript
8 13 (3.02%) T-SQL
9 11 (2.56%) Perl
9 11 (2.56%) Shell Script
10 10 (2.33%) C++
11 9 (2.09%) PowerShell
12 8 (1.86%) Ruby
12 8 (1.86%) VB
13 6 (1.40%) C
14 4 (0.93%) Bash Shell
14 4 (0.93%) COBOL
15 2 (0.47%) X++
Qualifications
1 39 (9.07%) Microsoft Certification
2 31 (7.21%) Degree
3 26 (6.05%) MCSE
4 21 (4.88%) Cisco Certification
5 20 (4.65%) CCNP
6 19 (4.42%) CCA
6 19 (4.42%) CCNA
6 19 (4.42%) Citrix Certification
7 16 (3.72%) CCIE
8 14 (3.26%) CCNP Voice
8 14 (3.26%) CCVP
9 12 (2.79%) A+ Certification
10 9 (2.09%) MCSA
11 8 (1.86%) DBS Check
11 8 (1.86%) Security Cleared
12 7 (1.63%) MCP
12 7 (1.63%) SC Cleared
13 6 (1.40%) ITIL Certification
14 5 (1.16%) GCIA
14 5 (1.16%) GIAC
Quality Assurance & Compliance
1 39 (9.07%) SLA
2 13 (3.02%) HL7
3 9 (2.09%) QA
4 8 (1.86%) ISO/IEC 27001
5 6 (1.40%) BS25999
5 6 (1.40%) ISO/IEC 20000
6 4 (0.93%) Data Quality
7 2 (0.47%) DICOM
7 2 (0.47%) GDPR
8 1 (0.23%) GxP
8 1 (0.23%) PCI DSS
8 1 (0.23%) PMO
System Software
1 47 (10.93%) Active Directory
2 20 (4.65%) XenApp
2 20 (4.65%) XenDesktop
3 17 (3.95%) VMware Infrastructure
4 11 (2.56%) Hyper-V
5 10 (2.33%) VMware ESXi
6 5 (1.16%) Virtual Machines
7 3 (0.70%) Firmware
7 3 (0.70%) vSphere
8 2 (0.47%) ClearTrust
8 2 (0.47%) Oracle RAC
9 1 (0.23%) Forefront TMG
9 1 (0.23%) iptables
9 1 (0.23%) Microsoft Virtual Server
9 1 (0.23%) Terminal Services
9 1 (0.23%) Tivoli Workload Scheduler
9 1 (0.23%) UAG
9 1 (0.23%) Virtual Desktop
9 1 (0.23%) Virtual Servers
9 1 (0.23%) XenServer
Systems Management
1 31 (7.21%) SCCM
2 20 (4.65%) AirWatch
3 14 (3.26%) Cisco IPCC
3 14 (3.26%) Cisco UCCE
4 8 (1.86%) SCDPM
5 6 (1.40%) Nagios
6 5 (1.16%) Microsoft Data Protection Manager
6 5 (1.16%) QRadar
7 4 (0.93%) Ansible
7 4 (0.93%) Graphite
7 4 (0.93%) Opscode Chef
7 4 (0.93%) Opsview
7 4 (0.93%) Puppet
7 4 (0.93%) SCOM
8 3 (0.70%) TeamSite
9 2 (0.47%) Data Guard
9 2 (0.47%) FortiGate
9 2 (0.47%) Oracle RMAN
9 2 (0.47%) Systems Management Server (SMS)
9 2 (0.47%) Tivoli
Vendors
1 123 (28.60%) Microsoft
2 49 (11.40%) VMware
3 46 (10.70%) Oracle
4 33 (7.67%) Cisco
5 30 (6.98%) Citrix
6 22 (5.12%) SAP
7 21 (4.88%) Apple
8 19 (4.42%) AppSense
8 19 (4.42%) McAfee
8 19 (4.42%) ServiceNow
9 14 (3.26%) Red Hat
10 13 (3.02%) HP
11 12 (2.79%) Google
11 12 (2.79%) Siebel
12 9 (2.09%) Bloomberg
12 9 (2.09%) CODA
12 9 (2.09%) Cognos
12 9 (2.09%) Dell
12 9 (2.09%) Sage
12 9 (2.09%) SunGard