Period
to 20 June 2018

The median annual salary for a Support Specialist was £42,500 in advertised job vacancies during the 6 months to 20 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Specialist
UK
6 months to
20 Jun 2018
Same period 2017 Same period 2016
Rank 823 757 767
Rank change year-on-year -66 +10 -69
Permanent jobs requiring a Support Specialist 369 448 546
As % of all permanent IT jobs advertised in the UK 0.21% 0.26% 0.27%
As % of the Job Titles category 0.22% 0.27% 0.28%
Number of salaries quoted 288 400 452
UK median annual salary £42,500 £39,341 £40,000
Median salary % change year-on-year +8.03% -1.65% +6.67%
10th Percentile £26,250 £26,250 £26,250
90th Percentile £64,825 £60,000 £61,250
UK excluding London median annual salary £35,000 £36,000 £39,000
% change year-on-year -2.78% -7.69% +13.87%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166,024 165,879 194,238
% of permanent IT jobs with a recognized job title 96.33% 96.25% 96.61%
Number of salaries quoted 135,024 136,627 163,207
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,500
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,091
% change year-on-year +5.88% +0.97% +5.23%

Support Specialist
Job Vacancy Trend

Job postings that featured Support Specialist in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Specialist in the UK

Support Specialist
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Specialist.

Salary trend for Support Specialist in the UK

Support Specialist
Salary Histogram

The salary distribution of IT jobs citing Support Specialist over the 6 months to 20 June 2018.

Salary histogram for Support Specialist in the UK

Support Specialist
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the UK over the 6 months to 20 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -75 354 £43,750 +12.18% 37
UK excluding London -42 223 £35,000 -2.78% 25
London -52 141 £50,000 +13.64% 14
South East -12 73 £37,500 -6.25% 10
North of England +22 64 £35,000 +7.69% 6
North West +6 32 £42,500 -2.86% 1
Midlands -1 30 £35,000 - 5
Yorkshire +9 29 £32,500 +3.17% 3
East of England -28 25 £36,750 +5.00% 2
West Midlands +22 23 £38,750 +10.71% 2
South West -10 21 £25,000 -33.33%
Scotland -25 9 £37,500 +78.57% 1
East Midlands +12 7 £35,000 +7.69% 3
North East -18 3 £23,000 -12.38% 2
Northern Ireland - 1 £20,000 - 1

Support Specialist Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 June 2018, Support Specialist job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Specialist in the job title.

1 127 (34.42%) SQL
2 124 (33.60%) Windows
3 123 (33.33%) Finance
4 99 (26.83%) Microsoft
5 97 (26.29%) ITIL
6 80 (21.68%) Linux
7 79 (21.41%) Oracle
8 61 (16.53%) Problem-Solving
9 57 (15.45%) Unix
10 56 (15.18%) SQL Server
11 54 (14.63%) Active Directory
12 50 (13.55%) Degree
12 50 (13.55%) Analytical Skills
13 45 (12.20%) VMware
14 44 (11.92%) Banking
15 42 (11.38%) Microsoft Office
16 41 (11.11%) Windows Server
17 36 (9.76%) PowerShell
18 35 (9.49%) CRM
19 33 (8.94%) Relational Database
20 32 (8.67%) Office 365
20 32 (8.67%) VMware Infrastructure
20 32 (8.67%) Service Management
20 32 (8.67%) Firewall
20 32 (8.67%) Advertising
21 31 (8.40%) SLA
22 30 (8.13%) Microsoft Excel
22 30 (8.13%) Legal
22 30 (8.13%) Change Management
23 29 (7.86%) Hedge funds

Support Specialist Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (7.05%) MS Exchange
2 17 (4.61%) Exchange Server 2010
3 14 (3.79%) SharePoint
4 13 (3.52%) Exchange Server 2013
4 13 (3.52%) IIS
5 10 (2.71%) WebSphere
6 8 (2.17%) CMS
7 6 (1.63%) BizTalk Server
7 6 (1.63%) Skype for Business
8 5 (1.36%) Confluence
9 3 (0.81%) WebLogic
10 2 (0.54%) Apache
10 2 (0.54%) Blackberry Enterprise Server
10 2 (0.54%) CICS
10 2 (0.54%) JBoss
10 2 (0.54%) SharePoint 2010
10 2 (0.54%) SharePoint 2013
10 2 (0.54%) WebSphere Application Server
10 2 (0.54%) WordPress
11 1 (0.27%) GlassFish
Applications
1 42 (11.38%) Microsoft Office
2 30 (8.13%) Microsoft Excel
3 11 (2.98%) Microsoft PowerPoint
4 3 (0.81%) Spreadsheet
5 2 (0.54%) SOLIDWORKS
6 1 (0.27%) MS Visio
6 1 (0.27%) ProjectWise
Business Applications
1 6 (1.63%) BASE24
2 5 (1.36%) Remedy ITSM
3 4 (1.08%) Dynamics CRM
3 4 (1.08%) Eloqua
3 4 (1.08%) Infor CloudSuite Industrial (formerly SyteLine)
3 4 (1.08%) Oracle ERP
3 4 (1.08%) Unit4 Business World
4 3 (0.81%) CaseMap
4 3 (0.81%) Concordance
4 3 (0.81%) Infor CloudSuite
4 3 (0.81%) LexisNexis TimeMap
4 3 (0.81%) Veritas eDiscovery
5 2 (0.54%) Elite 3E
5 2 (0.54%) ION MarketView
5 2 (0.54%) NetSuite
5 2 (0.54%) SAP MM
5 2 (0.54%) SAP PP
5 2 (0.54%) SAP PP-PI
5 2 (0.54%) SAP Retail
5 2 (0.54%) SAP SD
Cloud Services
1 32 (8.67%) Office 365
2 19 (5.15%) Amazon AWS
3 13 (3.52%) SaaS
4 12 (3.25%) Microsoft Azure
5 5 (1.36%) G Suite
5 5 (1.36%) GitHub
5 5 (1.36%) Google Cloud Platform
5 5 (1.36%) Slack
6 4 (1.08%) IaaS
6 4 (1.08%) OneDrive
7 2 (0.54%) Cloud Computing
7 2 (0.54%) Mimecast
7 2 (0.54%) PaaS
8 1 (0.27%) Amazon EC2
8 1 (0.27%) Azure Active Directory
8 1 (0.27%) Dynamics 365
8 1 (0.27%) Virtual Private Cloud
Communications & Networking
1 32 (8.67%) Firewall
2 27 (7.32%) TCP/IP
3 26 (7.05%) DNS
4 24 (6.50%) Internet
5 22 (5.96%) LAN
6 20 (5.42%) VPN
6 20 (5.42%) WebEx
7 19 (5.15%) DHCP
8 14 (3.79%) WAN
9 13 (3.52%) HTTP
9 13 (3.52%) MPLS
10 11 (2.98%) Wireless
11 10 (2.71%) SMTP
11 10 (2.71%) VLAN
11 10 (2.71%) VoIP
12 9 (2.44%) SAN
13 8 (2.17%) Cisco Nexus
14 7 (1.90%) ISDN
14 7 (1.90%) Remote Desktop
15 6 (1.63%) Multicast
Database & Business Intelligence
1 56 (15.18%) SQL Server
2 33 (8.94%) Relational Database
3 20 (5.42%) Oracle Database
4 16 (4.34%) SQLPlus
5 11 (2.98%) SQL Server Reporting Services
6 10 (2.71%) Blockchain
7 8 (2.17%) Oracle Database 11g
7 8 (2.17%) SQL Server Integration Services
8 7 (1.90%) SQL Server 2008
9 6 (1.63%) Oracle Database 12c
9 6 (1.63%) RDBMS
10 5 (1.36%) DB2
11 4 (1.08%) MS Access
12 3 (0.81%) Big Data
12 3 (0.81%) GIS
12 3 (0.81%) Oracle BI EE
12 3 (0.81%) SQL Server 2012
12 3 (0.81%) SQL Server 2014
13 2 (0.54%) Cognos Analysis Studio
13 2 (0.54%) Cognos Report Studio
Development Applications
1 6 (1.63%) JIRA
2 3 (0.81%) Eclipse
2 3 (0.81%) InstallShield
3 2 (0.54%) MSI
3 2 (0.54%) Visual Studio
4 1 (0.27%) IBM UrbanCode
4 1 (0.27%) Octopus Deploy
4 1 (0.27%) Team Foundation Server
4 1 (0.27%) Visual Studio Team System
General
1 123 (33.33%) Finance
2 44 (11.92%) Banking
3 32 (8.67%) Advertising
4 30 (8.13%) Legal
5 23 (6.23%) Investment Banking
5 23 (6.23%) Telecoms
6 20 (5.42%) Front Office
7 15 (4.07%) Games
8 14 (3.79%) Marketing
9 12 (3.25%) Law
10 11 (2.98%) Retail
11 10 (2.71%) Back Office
12 8 (2.17%) Manufacturing
13 7 (1.90%) Financial Institution
13 7 (1.90%) Publishing
14 4 (1.08%) Multimedia
15 3 (0.81%) Automotive
15 3 (0.81%) Electronics
15 3 (0.81%) French Language
15 3 (0.81%) German Language
Libraries, Frameworks & Software Standards
1 25 (6.78%) FIX Protocol
2 17 (4.61%) Middleware
3 12 (3.25%) HTML
4 10 (2.71%) Web Services
5 9 (2.44%) CSS
6 8 (2.17%) XML
7 6 (1.63%) .NET
7 6 (1.63%) LDAP
8 2 (0.54%) J2EE
8 2 (0.54%) jQuery
8 2 (0.54%) JSON
8 2 (0.54%) XSLT
9 1 (0.27%) Ajax
9 1 (0.27%) HTML5
9 1 (0.27%) JMS
9 1 (0.27%) Kafka
9 1 (0.27%) OAuth
9 1 (0.27%) OpenID
9 1 (0.27%) REST
9 1 (0.27%) TIBCO EMS
Miscellaneous
1 50 (13.55%) Analytical Skills
2 29 (7.86%) Hedge funds
3 22 (5.96%) Computer Science
4 18 (4.88%) Management Information System
5 16 (4.34%) Equities
5 16 (4.34%) Self-Motivation
6 15 (4.07%) Fintech
6 15 (4.07%) Fixed Income
7 13 (3.52%) e-Learning
7 13 (3.52%) Video Conferencing
8 9 (2.44%) User Experience
9 8 (2.17%) Algorithms
9 8 (2.17%) Data Centre
9 8 (2.17%) Linux Command Line
10 6 (1.63%) SWIFT
11 5 (1.36%) Clustering
11 5 (1.36%) Mobile App
12 4 (1.08%) Blackberry
12 4 (1.08%) BYOD
13 3 (0.81%) Cyberthreat
Operating Systems
1 124 (33.60%) Windows
2 80 (21.68%) Linux
3 57 (15.45%) Unix
4 41 (11.11%) Windows Server
5 17 (4.61%) Windows 7
6 14 (3.79%) Windows 10
7 13 (3.52%) Windows Server 2008
8 10 (2.71%) Mac OS X
8 10 (2.71%) Red Hat Enterprise Linux
8 10 (2.71%) Windows Server 2012
9 6 (1.63%) Windows 8
10 5 (1.36%) Apple iOS
11 4 (1.08%) Android
11 4 (1.08%) CentOS
12 3 (0.81%) AIX
12 3 (0.81%) Data ONTAP
12 3 (0.81%) Solaris
12 3 (0.81%) Windows Server 2003
13 2 (0.54%) Windows XP
14 1 (0.27%) zOS
Processes & Methodologies
1 97 (26.29%) ITIL
2 61 (16.53%) Problem-Solving
3 35 (9.49%) CRM
4 32 (8.67%) Service Management
5 30 (8.13%) Change Management
6 28 (7.59%) Investment Management
7 23 (6.23%) Incident Management
8 22 (5.96%) Agile Software Development
8 22 (5.96%) Business Intelligence
9 19 (5.15%) Service Delivery
10 18 (4.88%) E-Commerce
10 18 (4.88%) ERP
11 17 (4.61%) ITSM
12 15 (4.07%) Asset Management
13 14 (3.79%) Mentoring
14 13 (3.52%) Patch Management
15 12 (3.25%) High Availability
15 12 (3.25%) ITIL V3
15 12 (3.25%) Project Management
16 11 (2.98%) Process Improvement
Programming Languages
1 127 (34.42%) SQL
2 36 (9.76%) PowerShell
3 23 (6.23%) Python
4 19 (5.15%) Perl
5 18 (4.88%) Java
6 14 (3.79%) Bash Shell
7 13 (3.52%) JavaScript
8 12 (3.25%) Shell Script
9 10 (2.71%) T-SQL
10 8 (2.17%) C#
11 6 (1.63%) VBScript
12 5 (1.36%) COBOL
12 5 (1.36%) PHP
12 5 (1.36%) SOQL
12 5 (1.36%) VB
13 4 (1.08%) VBA
14 3 (0.81%) C
14 3 (0.81%) PL/SQL
15 2 (0.54%) Ruby
16 1 (0.27%) C++
Qualifications
1 50 (13.55%) Degree
2 16 (4.34%) Cisco Certification
3 14 (3.79%) CCNA
4 13 (3.52%) Microsoft Certification
5 10 (2.71%) Security Cleared
6 9 (2.44%) CCNP
7 8 (2.17%) MCP
7 8 (2.17%) SC Cleared
8 7 (1.90%) MCSE
9 6 (1.63%) Computer Science Degree
10 5 (1.36%) CCSE
10 5 (1.36%) MCSA
11 4 (1.08%) CCIE
11 4 (1.08%) ITIL Foundation Certificate
11 4 (1.08%) MCDST
12 3 (0.81%) A+ Certification
12 3 (0.81%) CCSA
12 3 (0.81%) Check Point Certification
12 3 (0.81%) ITIL Certification
13 2 (0.54%) Avaya Certification
Quality Assurance & Compliance
1 31 (8.40%) SLA
2 11 (2.98%) QA
3 2 (0.54%) GDPR
3 2 (0.54%) PMO
4 1 (0.27%) ISO 9001
4 1 (0.27%) ISO/IEC 27001
4 1 (0.27%) NIST 800
System Software
1 54 (14.63%) Active Directory
2 32 (8.67%) VMware Infrastructure
3 15 (4.07%) Hyper-V
4 8 (2.17%) Virtual Servers
5 7 (1.90%) Terminal Services
6 6 (1.63%) Microsoft Virtual Server
6 6 (1.63%) VMware ESXi
7 3 (0.81%) Firmware
7 3 (0.81%) XenApp
8 2 (0.54%) Virtual Machines
9 1 (0.27%) Apache Flume
9 1 (0.27%) Docker
9 1 (0.27%) KVM
9 1 (0.27%) PowerHA
9 1 (0.27%) Time Sharing Option
9 1 (0.27%) Virtual Desktop
9 1 (0.27%) vSphere
9 1 (0.27%) XenDesktop
Systems Management
1 8 (2.17%) SCCM
2 7 (1.90%) Nagios
3 5 (1.36%) Systems Management Server (SMS)
4 3 (0.81%) Control-M
5 2 (0.54%) Ansible
5 2 (0.54%) Cisco UCCX
5 2 (0.54%) Microsoft Clustering
5 2 (0.54%) Microsoft Data Protection Manager
5 2 (0.54%) NetBackup
5 2 (0.54%) Perfmon
5 2 (0.54%) SCDPM
5 2 (0.54%) WMI
6 1 (0.27%) Backup Exec
6 1 (0.27%) CA Endevor
6 1 (0.27%) Cisco CUCM
6 1 (0.27%) Kubernetes
6 1 (0.27%) logstash
6 1 (0.27%) Opscode Chef
6 1 (0.27%) Puppet
6 1 (0.27%) ServiceCenter
Vendors
1 99 (26.83%) Microsoft
2 79 (21.41%) Oracle
3 45 (12.20%) VMware
4 25 (6.78%) Cisco
5 16 (4.34%) Citrix
6 15 (4.07%) ServiceNow
7 14 (3.79%) Bloomberg
7 14 (3.79%) SAP
8 12 (3.25%) Google
9 10 (2.71%) Apple
9 10 (2.71%) HP
9 10 (2.71%) IBM
9 10 (2.71%) LexisNexis
9 10 (2.71%) Remedy
10 9 (2.44%) Fidessa
11 8 (2.17%) F5
11 8 (2.17%) Juniper
11 8 (2.17%) Red Hat
11 8 (2.17%) Sage
12 7 (1.90%) Salesforce.com