Period
to 19 February 2018

The median annual salary for a Support Specialist was £45,000 in advertised job vacancies during the 6 months to 19 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Specialist
UK
6 months to
19 Feb 2018
Same period 2017 Same period 2016
Rank 760 740 769
Rank change year-on-year -20 +29 -100
Permanent jobs requiring a Support Specialist 450 455 594
As % of all permanent IT jobs advertised in the UK 0.26% 0.26% 0.28%
As % of the Job Titles category 0.27% 0.27% 0.29%
Number of salaries quoted 360 365 511
UK median annual salary £45,000 £40,000 £40,000
Median salary % change year-on-year +12.50% - +6.67%
10th Percentile £28,725 £25,950 £25,000
90th Percentile £72,500 £61,250 £60,000
UK excluding London median annual salary £40,000 £36,000 £37,500
% change year-on-year +11.11% -4.00% +2.74%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 168,954 167,321 203,747
% of permanent IT jobs with a recognized job title 96.24% 96.47% 96.64%
Number of salaries quoted 138,376 139,001 170,390
UK median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,000 £26,750
90th Percentile £80,000 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £42,000
% change year-on-year - +1.19% +5.00%

Support Specialist
Job Vacancy Trend

Job postings that featured Support Specialist in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Specialist in the UK

Support Specialist
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Specialist.

Salary trend for Support Specialist in the UK

Support Specialist
Salary Histogram

The salary distribution of IT jobs citing Support Specialist over the 6 months to 19 February 2018.

Salary histogram for Support Specialist in the UK

Support Specialist
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the UK over the 6 months to 19 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -17 430 £45,000 +12.50% 42
UK excluding London -39 244 £40,000 +11.11% 34
London +35 195 £50,000 +5.26% 9
South East +24 101 £43,125 +15.00% 13
North of England -4 62 £37,000 +1.37% 9
North West +6 38 £45,500 -0.82% 3
East of England -43 38 £35,000 -22.22% 6
Yorkshire +17 20 £32,500 -3.70% 6
South West 0 17 £31,612 -7.84% 2
Midlands -1 17 £39,000 +18.18% 3
West Midlands -8 14 £39,000 +11.43% 1
Wales +7 5 £38,500 -14.44%
North East -31 4 £24,000 +3.23%
Scotland -42 4 £37,500 +78.57% 1
East Midlands +14 3 £35,000 +16.67% 2

Support Specialist Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 February 2018, Support Specialist job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Specialist in the job title.

1 156 (34.67%) SQL
2 145 (32.22%) Windows
3 139 (30.89%) Finance
4 107 (23.78%) Unix
5 103 (22.89%) Oracle
6 101 (22.44%) Linux
7 96 (21.33%) Microsoft
8 94 (20.89%) ITIL
9 72 (16.00%) Analytical Skills
10 51 (11.33%) Agile Software Development
11 50 (11.11%) VMware
12 48 (10.67%) SQL Server
12 48 (10.67%) Active Directory
13 47 (10.44%) Cisco
13 47 (10.44%) FIX Protocol
14 44 (9.78%) Degree
15 43 (9.56%) Banking
15 43 (9.56%) Java
15 43 (9.56%) CRM
15 43 (9.56%) Oracle Database
16 42 (9.33%) Front Office
17 40 (8.89%) SLA
18 39 (8.67%) Equities
18 39 (8.67%) VMware Infrastructure
19 38 (8.44%) SAP
20 37 (8.22%) Firewall
21 35 (7.78%) Shell Script
21 35 (7.78%) ERP
21 35 (7.78%) Investment Banking
22 34 (7.56%) Service Management

Support Specialist Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (3.56%) SharePoint
2 14 (3.11%) MS Exchange
3 13 (2.89%) Exchange Server 2010
3 13 (2.89%) WebSphere
4 8 (1.78%) Exchange Server 2013
4 8 (1.78%) Skype for Business
5 6 (1.33%) IIS
6 5 (1.11%) Tomcat
7 4 (0.89%) JBoss
7 4 (0.89%) WebLogic
8 3 (0.67%) Adobe Experience Manager
8 3 (0.67%) Apache
8 3 (0.67%) CICS
8 3 (0.67%) Oracle HTTP Server
9 2 (0.44%) Blackberry Enterprise Server
9 2 (0.44%) Confluence
9 2 (0.44%) IBM Notes
9 2 (0.44%) SharePoint 2013
10 1 (0.22%) GlassFish
10 1 (0.22%) WordPress
Applications
1 25 (5.56%) Microsoft Excel
2 21 (4.67%) Microsoft Office
3 6 (1.33%) Microsoft PowerPoint
4 1 (0.22%) ProjectWise
Business Applications
1 15 (3.33%) Oracle ERP
2 8 (1.78%) Sage X3
3 6 (1.33%) Postilion
4 5 (1.11%) Dynamics CRM
4 5 (1.11%) Infor CloudSuite
4 5 (1.11%) Infor CloudSuite Industrial (formerly SyteLine)
4 5 (1.11%) ION MarketView
5 4 (0.89%) SAP Business One
6 3 (0.67%) NetSuite
7 2 (0.44%) Cognos TM1
7 2 (0.44%) Dynamics AX
7 2 (0.44%) Murex MxG2000
8 1 (0.22%) Bloomberg TOMS
8 1 (0.22%) Cognos Business Intelligence
8 1 (0.22%) Magento
8 1 (0.22%) Shopify
Cloud Services
1 18 (4.00%) Office 365
2 16 (3.56%) SaaS
3 8 (1.78%) Amazon AWS
4 5 (1.11%) IaaS
4 5 (1.11%) Microsoft Azure
5 4 (0.89%) Cloud Computing
5 4 (0.89%) G Suite
6 3 (0.67%) OneDrive
7 2 (0.44%) Azure Active Directory
8 1 (0.22%) Dynamics 365
8 1 (0.22%) PaaS
8 1 (0.22%) Slack
8 1 (0.22%) Trello
Communications & Networking
1 37 (8.22%) Firewall
2 29 (6.44%) VoIP
3 28 (6.22%) TCP/IP
4 18 (4.00%) VPN
5 17 (3.78%) DNS
6 14 (3.11%) VLAN
7 13 (2.89%) ISDN
7 13 (2.89%) MPLS
7 13 (2.89%) SAN
8 12 (2.67%) HTTP
8 12 (2.67%) Internet
9 9 (2.00%) SMTP
10 8 (1.78%) SSL
11 7 (1.56%) LAN
11 7 (1.56%) Skype
12 6 (1.33%) Remote Desktop
12 6 (1.33%) WebEx
12 6 (1.33%) Wi-Fi
13 5 (1.11%) Cisco Nexus
13 5 (1.11%) IP Telephony
Database & Business Intelligence
1 48 (10.67%) SQL Server
2 43 (9.56%) Oracle Database
3 27 (6.00%) Relational Database
4 13 (2.89%) Oracle BI EE
4 13 (2.89%) Oracle Database 11g
5 11 (2.44%) Oracle Database 12c
6 9 (2.00%) RDBMS
7 8 (1.78%) Oracle Database 10g
8 7 (1.56%) DB2
8 7 (1.56%) SQL Server Reporting Services
9 6 (1.33%) Blockchain
9 6 (1.33%) SQL Server Integration Services
9 6 (1.33%) SQLPlus
10 5 (1.11%) Hadoop
11 4 (0.89%) MySQL
12 3 (0.67%) Cognos Analysis Studio
12 3 (0.67%) Cognos Framework Manager
12 3 (0.67%) Cognos Report Studio
12 3 (0.67%) Oracle Reports
13 2 (0.44%) Cognos Query Studio
Development Applications
1 3 (0.67%) Git (software)
2 2 (0.44%) Android Studio
2 2 (0.44%) Jenkins
2 2 (0.44%) JIRA
2 2 (0.44%) Maven
2 2 (0.44%) MSI
2 2 (0.44%) Subversion
2 2 (0.44%) Team Foundation Server
2 2 (0.44%) Visual Studio
3 1 (0.22%) Visual Studio Team System
General
1 139 (30.89%) Finance
2 43 (9.56%) Banking
3 42 (9.33%) Front Office
4 35 (7.78%) Investment Banking
5 28 (6.22%) Legal
6 26 (5.78%) Telecoms
7 25 (5.56%) Retail
8 24 (5.33%) Advertising
9 15 (3.33%) French Language
10 13 (2.89%) Games
11 10 (2.22%) Marketing
12 9 (2.00%) Manufacturing
13 6 (1.33%) Publishing
14 5 (1.11%) German Language
14 5 (1.11%) Law
15 4 (0.89%) Back Office
15 4 (0.89%) Electronics
15 4 (0.89%) Financial Institution
15 4 (0.89%) Retail Banking
15 4 (0.89%) Spanish Language
Libraries, Frameworks & Software Standards
1 47 (10.44%) FIX Protocol
2 31 (6.89%) .NET
3 16 (3.56%) Middleware
4 11 (2.44%) HTML
4 11 (2.44%) Web Services
5 9 (2.00%) XML
6 7 (1.56%) CSS
6 7 (1.56%) REST
7 6 (1.33%) Java EE
7 6 (1.33%) Spring
8 5 (1.11%) SOAP
9 4 (0.89%) .NET Framework
9 4 (0.89%) Hibernate
9 4 (0.89%) J2EE
9 4 (0.89%) XSLT
10 3 (0.67%) JSF
10 3 (0.67%) JSP
10 3 (0.67%) LDAP
10 3 (0.67%) Struts
10 3 (0.67%) XSL
Miscellaneous
1 72 (16.00%) Analytical Skills
2 39 (8.67%) Equities
3 32 (7.11%) Fixed Income
4 22 (4.89%) Algorithms
4 22 (4.89%) Data Centre
4 22 (4.89%) Linux Command Line
5 19 (4.22%) User Experience
6 16 (3.56%) Clustering
7 12 (2.67%) Computer Science
7 12 (2.67%) Video Conferencing
8 11 (2.44%) EPoS
9 10 (2.22%) Enterprise Software
9 10 (2.22%) Foreign Exchange (FX)
9 10 (2.22%) Hedge funds
10 8 (1.78%) Management Information System
11 7 (1.56%) Blackberry
11 7 (1.56%) Derivative
12 6 (1.33%) e-Learning
12 6 (1.33%) SWIFT
13 4 (0.89%) NHS
Operating Systems
1 145 (32.22%) Windows
2 107 (23.78%) Unix
3 101 (22.44%) Linux
4 31 (6.89%) Windows Server
5 28 (6.22%) Windows 7
6 21 (4.67%) Windows Server 2008
7 18 (4.00%) Windows 10
8 16 (3.56%) Windows Server 2012
9 13 (2.89%) Mac OS X
9 13 (2.89%) Windows 8
10 9 (2.00%) Android
10 9 (2.00%) Red Hat Enterprise Linux
11 8 (1.78%) Solaris
12 7 (1.56%) Apple iOS
13 6 (1.33%) AIX
13 6 (1.33%) Windows Server 2003
14 4 (0.89%) CentOS
15 3 (0.67%) Mac OS
16 1 (0.22%) Windows XP
Processes & Methodologies
1 94 (20.89%) ITIL
2 51 (11.33%) Agile Software Development
3 43 (9.56%) CRM
4 35 (7.78%) ERP
5 34 (7.56%) Service Management
6 33 (7.33%) Business Intelligence
7 28 (6.22%) Service Delivery
8 24 (5.33%) Task Automation
9 23 (5.11%) Change Management
10 22 (4.89%) Algorithmic Trading
10 22 (4.89%) Automated Trading
11 21 (4.67%) Continuous Improvement
12 20 (4.44%) Customer Requirements
13 18 (4.00%) Configuration Management
13 18 (4.00%) User Acceptance Testing
14 17 (3.78%) Release Management
15 16 (3.56%) Business Continuity
15 16 (3.56%) Stakeholder Management
16 15 (3.33%) Operations Management
16 15 (3.33%) Test Scripting
Programming Languages
1 156 (34.67%) SQL
2 43 (9.56%) Java
3 35 (7.78%) Shell Script
4 28 (6.22%) C#
5 27 (6.00%) JavaScript
6 26 (5.78%) Bash Shell
7 22 (4.89%) PowerShell
8 19 (4.22%) Python
9 15 (3.33%) Perl
9 15 (3.33%) VBScript
10 11 (2.44%) PL/SQL
10 11 (2.44%) VB
11 10 (2.22%) C++
12 9 (2.00%) Erlang
13 7 (1.56%) PHP
14 4 (0.89%) C
15 3 (0.67%) COBOL
15 3 (0.67%) T-SQL
16 2 (0.44%) X++
17 1 (0.22%) XPath
Qualifications
1 44 (9.78%) Degree
2 23 (5.11%) Cisco Certification
3 20 (4.44%) CCNA
3 20 (4.44%) Microsoft Certification
4 16 (3.56%) CCNP
5 14 (3.11%) CCIE
6 13 (2.89%) Security Cleared
7 11 (2.44%) SC Cleared
8 10 (2.22%) MCSE
9 9 (2.00%) CCNP Voice
9 9 (2.00%) CCVP
10 6 (1.33%) A+ Certification
10 6 (1.33%) CCSE
11 5 (1.11%) GCIA
11 5 (1.11%) GCIH
11 5 (1.11%) GIAC
11 5 (1.11%) MCSA
12 4 (0.89%) CCA
12 4 (0.89%) Citrix Certification
12 4 (0.89%) JNCIP
Quality Assurance & Compliance
1 40 (8.89%) SLA
2 30 (6.67%) QA
3 3 (0.67%) GDPR
3 3 (0.67%) HL7
4 1 (0.22%) Data Quality
4 1 (0.22%) GxP
4 1 (0.22%) ISO 20022
4 1 (0.22%) ISO 8583
4 1 (0.22%) ISO/IEC 27001
System Software
1 48 (10.67%) Active Directory
2 39 (8.67%) VMware Infrastructure
3 13 (2.89%) Terminal Services
4 6 (1.33%) Hyper-V
4 6 (1.33%) Virtual Machines
4 6 (1.33%) Virtual Servers
5 5 (1.11%) Microsoft Virtual Server
6 4 (0.89%) XenApp
6 4 (0.89%) XenDesktop
6 4 (0.89%) XenServer
7 3 (0.67%) Oracle RAC
8 1 (0.22%) Docker
8 1 (0.22%) KVM
8 1 (0.22%) Time Sharing Option
8 1 (0.22%) Virtual Desktop
8 1 (0.22%) VMware Workstation
8 1 (0.22%) vSphere
Systems Management
1 14 (3.11%) SCCM
2 9 (2.00%) Cisco IPCC
2 9 (2.00%) Cisco UCCE
3 6 (1.33%) AirWatch
4 5 (1.11%) Nagios
4 5 (1.11%) QRadar
5 4 (0.89%) TeamSite
6 3 (0.67%) Data Guard
6 3 (0.67%) FortiGate
6 3 (0.67%) Oracle RMAN
6 3 (0.67%) Systems Management Server (SMS)
7 2 (0.44%) Backup Exec
7 2 (0.44%) Cisco UCCX
7 2 (0.44%) Tivoli
8 1 (0.22%) CA Endevor
8 1 (0.22%) Control-M
8 1 (0.22%) MIMEsweeper
8 1 (0.22%) Norton AntiVirus
8 1 (0.22%) SCOM
8 1 (0.22%) WSUS
Vendors
1 103 (22.89%) Oracle
2 96 (21.33%) Microsoft
3 50 (11.11%) VMware
4 47 (10.44%) Cisco
5 38 (8.44%) SAP
6 33 (7.33%) Bloomberg
7 22 (4.89%) Fidessa
8 17 (3.78%) JD Edwards
9 16 (3.56%) Citrix
9 16 (3.56%) ServiceNow
10 15 (3.33%) PeopleSoft
11 14 (3.11%) CheckPoint
11 14 (3.11%) Google
11 14 (3.11%) Red Hat
12 13 (2.89%) Siebel
13 12 (2.67%) HP
14 11 (2.44%) TIBCO
15 9 (2.00%) Sage
15 9 (2.00%) Sophos
15 9 (2.00%) Sybase