Period
to 20 August 2018

The median annual salary for a Support Specialist was £38,500 in advertised job vacancies during the 6 months to 20 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Specialist
UK
6 months to
20 Aug 2018
Same period 2017 Same period 2016
Rank 833 776 761
Rank change year-on-year -57 -15 -38
Permanent jobs requiring a Support Specialist 343 437 560
As % of all permanent IT jobs advertised in the UK 0.20% 0.25% 0.28%
As % of the Job Titles category 0.21% 0.26% 0.29%
Number of salaries quoted 246 368 442
UK median annual salary £38,500 £39,841 £40,000
Median salary % change year-on-year -3.36% -0.40% +6.67%
10th Percentile £25,000 £25,000 £25,775
90th Percentile £63,125 £60,000 £61,250
UK excluding London median annual salary £34,000 £36,000 £37,500
% change year-on-year -5.56% -4.00% +7.14%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 162,508 169,016 190,453
% of permanent IT jobs with a recognized job title 96.16% 96.07% 96.59%
Number of salaries quoted 130,949 136,431 160,190
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £81,250 £78,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Support Specialist
Job Vacancy Trend

Job postings that featured Support Specialist in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Specialist in the UK

Support Specialist
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Specialist.

Salary trend for Support Specialist in the UK

Support Specialist
Salary Histogram

The salary distribution of IT jobs citing Support Specialist over the 6 months to 20 August 2018.

Salary histogram for Support Specialist in the UK

Support Specialist
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the UK over the 6 months to 20 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -43 326 £39,000 -1.72% 37
UK excluding London -13 203 £34,000 -5.56% 24
London -5 132 £50,000 +1.01% 14
South East -18 60 £32,500 -18.75% 10
North of England +6 48 £37,500 +15.38% 4
Midlands +51 41 £32,250 -14.00% 5
West Midlands +37 31 £32,000 -17.95% 2
North West +34 29 £39,000 +4.00% 3
East of England -10 28 £37,500 +25.00% 4
Yorkshire 0 16 £32,000 +1.59%
South West -2 16 £25,000 -33.33%
East Midlands 0 10 £32,500 -13.33% 3
Scotland -4 9 £43,250 -3.89% 1
North East -17 3 £23,000 -16.36% 1
Northern Ireland - 1 £20,000 -

Support Specialist Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 August 2018, Support Specialist job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Specialist in the job title.

1 118 (34.40%) Windows
2 112 (32.65%) Finance
3 110 (32.07%) SQL
4 95 (27.70%) Microsoft
5 88 (25.66%) ITIL
6 59 (17.20%) SQL Server
7 58 (16.91%) Degree
8 57 (16.62%) Linux
9 56 (16.33%) Oracle
9 56 (16.33%) Problem-Solving
10 53 (15.45%) Active Directory
11 51 (14.87%) Microsoft Office
12 45 (13.12%) Analytical Skills
13 42 (12.24%) Windows Server
14 39 (11.37%) Banking
14 39 (11.37%) Office 365
15 38 (11.08%) VMware
16 34 (9.91%) Relational Database
17 33 (9.62%) Unix
17 33 (9.62%) CRM
18 32 (9.33%) Service Management
18 32 (9.33%) Hedge funds
19 30 (8.75%) Microsoft Excel
19 30 (8.75%) PowerShell
19 30 (8.75%) Investment Management
20 29 (8.45%) SLA
20 29 (8.45%) Firewall
21 27 (7.87%) Computer Science
22 26 (7.58%) Change Management
23 23 (6.71%) Advertising

Support Specialist Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (6.12%) MS Exchange
2 18 (5.25%) SharePoint
3 16 (4.66%) IIS
4 10 (2.92%) Exchange Server 2010
5 9 (2.62%) CMS
6 8 (2.33%) Exchange Server 2013
7 6 (1.75%) Skype for Business
8 5 (1.46%) BizTalk Server
8 5 (1.46%) Confluence
9 4 (1.17%) Tomcat
10 3 (0.87%) Apache
10 3 (0.87%) WebSphere
11 2 (0.58%) Blackberry Enterprise Server
11 2 (0.58%) SharePoint 2010
11 2 (0.58%) SharePoint 2013
11 2 (0.58%) WebLogic
11 2 (0.58%) WordPress
12 1 (0.29%) CICS
12 1 (0.29%) IBM Notes
12 1 (0.29%) JBoss
Applications
1 51 (14.87%) Microsoft Office
2 30 (8.75%) Microsoft Excel
3 9 (2.62%) Microsoft PowerPoint
4 3 (0.87%) MS Visio
4 3 (0.87%) Spreadsheet
5 2 (0.58%) SOLIDWORKS
6 1 (0.29%) Acrobat
Business Applications
1 6 (1.75%) BASE24
1 6 (1.75%) Dynamics CRM
2 5 (1.46%) Remedy ITSM
2 5 (1.46%) Unit4 Business World
3 4 (1.17%) Eloqua
4 3 (0.87%) CaseMap
4 3 (0.87%) Concordance
4 3 (0.87%) ION MarketView
4 3 (0.87%) LexisNexis TimeMap
4 3 (0.87%) NetSuite
4 3 (0.87%) thinkFolio
4 3 (0.87%) Veritas eDiscovery
5 2 (0.58%) Dynamics AX
5 2 (0.58%) Elite 3E
5 2 (0.58%) Infor M3
5 2 (0.58%) Sage CRM
5 2 (0.58%) SAP MM
5 2 (0.58%) SAP PP-PI
5 2 (0.58%) SAP Retail
5 2 (0.58%) SAP SD
Cloud Services
1 39 (11.37%) Office 365
2 18 (5.25%) Microsoft Azure
3 16 (4.66%) SaaS
4 12 (3.50%) Amazon AWS
5 8 (2.33%) IaaS
6 6 (1.75%) G Suite
7 5 (1.46%) GitHub
7 5 (1.46%) Google Cloud Platform
7 5 (1.46%) Slack
8 3 (0.87%) Mimecast
8 3 (0.87%) OneDrive
8 3 (0.87%) PaaS
9 2 (0.58%) Dynamics 365
10 1 (0.29%) Amazon EC2
10 1 (0.29%) Cloud Computing
10 1 (0.29%) Virtual Private Cloud
Communications & Networking
1 29 (8.45%) Firewall
2 21 (6.12%) DNS
3 20 (5.83%) WebEx
4 19 (5.54%) TCP/IP
5 18 (5.25%) DHCP
5 18 (5.25%) LAN
6 15 (4.37%) Internet
7 14 (4.08%) VPN
8 11 (3.21%) MPLS
8 11 (3.21%) SAN
8 11 (3.21%) Wireless
9 10 (2.92%) WAN
10 9 (2.62%) HTTP
10 9 (2.62%) VLAN
11 8 (2.33%) Cisco Nexus
11 8 (2.33%) VoIP
12 6 (1.75%) BGP
12 6 (1.75%) EIGRP
12 6 (1.75%) Multicast
12 6 (1.75%) SSL
Database & Business Intelligence
1 59 (17.20%) SQL Server
2 34 (9.91%) Relational Database
3 15 (4.37%) SQLPlus
4 12 (3.50%) SQL Server Reporting Services
5 8 (2.33%) SQL Server Integration Services
6 7 (2.04%) Oracle Database
6 7 (2.04%) SQL Server 2008
7 5 (1.46%) Big Data
7 5 (1.46%) RDBMS
8 4 (1.17%) Blockchain
8 4 (1.17%) MS Access
9 3 (0.87%) DB2
9 3 (0.87%) SQL Server 2012
9 3 (0.87%) SQL Server 2014
10 2 (0.58%) Amazon RDS
10 2 (0.58%) Crystal Reports
10 2 (0.58%) MongoDB
10 2 (0.58%) Oracle Database 10g
10 2 (0.58%) Oracle Database 11g
10 2 (0.58%) SQL Server Analysis Services
Development Applications
1 10 (2.92%) JIRA
2 4 (1.17%) InstallShield
3 3 (0.87%) Eclipse
4 2 (0.58%) MSI
4 2 (0.58%) Octopus Deploy
4 2 (0.58%) Visual Studio
5 1 (0.29%) Ant
5 1 (0.29%) IBM UrbanCode
5 1 (0.29%) Team Foundation Server
5 1 (0.29%) Visual Studio Team System
General
1 112 (32.65%) Finance
2 39 (11.37%) Banking
3 23 (6.71%) Advertising
4 22 (6.41%) Investment Banking
4 22 (6.41%) Legal
5 16 (4.66%) Front Office
6 15 (4.37%) Marketing
7 12 (3.50%) Manufacturing
7 12 (3.50%) Retail
8 10 (2.92%) Law
9 9 (2.62%) Back Office
9 9 (2.62%) Games
9 9 (2.62%) Telecoms
10 6 (1.75%) Financial Institution
11 5 (1.46%) Publishing
12 4 (1.17%) French Language
12 4 (1.17%) German Language
13 3 (0.87%) Pharmaceutical
14 2 (0.58%) Automotive
14 2 (0.58%) Italian Language
Libraries, Frameworks & Software Standards
1 17 (4.96%) HTML
2 14 (4.08%) FIX Protocol
3 13 (3.79%) XML
4 11 (3.21%) CSS
5 8 (2.33%) Middleware
5 8 (2.33%) Web Services
6 6 (1.75%) .NET
7 5 (1.46%) LDAP
8 4 (1.17%) EDI
9 2 (0.58%) J2EE
9 2 (0.58%) jQuery
9 2 (0.58%) JSON
9 2 (0.58%) REST
9 2 (0.58%) SOAP
9 2 (0.58%) XSLT
10 1 (0.29%) Elastic Stack
10 1 (0.29%) HTML5
10 1 (0.29%) Kafka
10 1 (0.29%) LAMP
10 1 (0.29%) WebRTC
Miscellaneous
1 45 (13.12%) Analytical Skills
2 32 (9.33%) Hedge funds
3 27 (7.87%) Computer Science
4 18 (5.25%) Fintech
5 16 (4.66%) Management Information System
5 16 (4.66%) Self-Motivation
6 12 (3.50%) Data Centre
7 10 (2.92%) Video Conferencing
8 8 (2.33%) Equities
8 8 (2.33%) Fixed Income
9 7 (2.04%) e-Learning
9 7 (2.04%) User Experience
10 6 (1.75%) Mobile App
10 6 (1.75%) Smartphone
11 5 (1.46%) BYOD
11 5 (1.46%) Clustering
11 5 (1.46%) Cyberthreat
11 5 (1.46%) Foreign Exchange (FX)
11 5 (1.46%) SWIFT
12 4 (1.17%) Analytical Mindset
Operating Systems
1 118 (34.40%) Windows
2 57 (16.62%) Linux
3 42 (12.24%) Windows Server
4 33 (9.62%) Unix
5 19 (5.54%) Windows 10
5 19 (5.54%) Windows 7
6 14 (4.08%) Windows Server 2008
7 10 (2.92%) Apple iOS
8 8 (2.33%) Mac OS X
8 8 (2.33%) Windows Server 2012
9 7 (2.04%) Red Hat Enterprise Linux
10 5 (1.46%) Windows 8
11 4 (1.17%) Android
12 3 (0.87%) AIX
12 3 (0.87%) Data ONTAP
13 2 (0.58%) Solaris
13 2 (0.58%) Windows Server 2003
13 2 (0.58%) Windows XP
14 1 (0.29%) CentOS
14 1 (0.29%) zOS
Processes & Methodologies
1 88 (25.66%) ITIL
2 56 (16.33%) Problem-Solving
3 33 (9.62%) CRM
4 32 (9.33%) Service Management
5 30 (8.75%) Investment Management
6 26 (7.58%) Change Management
7 23 (6.71%) Incident Management
8 20 (5.83%) Asset Management
9 19 (5.54%) ITSM
9 19 (5.54%) Problem Management
10 18 (5.25%) ERP
11 17 (4.96%) Agile Software Development
11 17 (4.96%) Service Delivery
12 16 (4.66%) ITIL V3
12 16 (4.66%) Mentoring
12 16 (4.66%) Project Management
13 14 (4.08%) E-Commerce
14 13 (3.79%) High Availability
15 12 (3.50%) Wealth Management
16 11 (3.21%) Root Cause Analysis
Programming Languages
1 110 (32.07%) SQL
2 30 (8.75%) PowerShell
3 23 (6.71%) Python
4 20 (5.83%) Perl
5 18 (5.25%) Java
6 14 (4.08%) C#
7 11 (3.21%) JavaScript
7 11 (3.21%) T-SQL
8 8 (2.33%) Bash Shell
9 5 (1.46%) C
9 5 (1.46%) SOQL
9 5 (1.46%) VBA
10 4 (1.17%) C++
10 4 (1.17%) COBOL
10 4 (1.17%) PL/SQL
10 4 (1.17%) Ruby
11 3 (0.87%) VBScript
12 2 (0.58%) Bourne shell
12 2 (0.58%) Korn
12 2 (0.58%) VB
Qualifications
1 58 (16.91%) Degree
2 14 (4.08%) Cisco Certification
3 13 (3.79%) Microsoft Certification
4 12 (3.50%) CCNA
5 10 (2.92%) Computer Science Degree
5 10 (2.92%) MCP
6 8 (2.33%) CCNP
6 8 (2.33%) MCSE
7 7 (2.04%) SC Cleared
7 7 (2.04%) Security Cleared
8 6 (1.75%) ITIL Foundation Certificate
8 6 (1.75%) MCDST
9 4 (1.17%) CCSE
10 2 (0.58%) Avaya Certification
10 2 (0.58%) CCSA
10 2 (0.58%) Check Point Certification
10 2 (0.58%) ITIL Certification
10 2 (0.58%) JNCIP
10 2 (0.58%) MCITP
10 2 (0.58%) MCSA
Quality Assurance & Compliance
1 29 (8.45%) SLA
2 5 (1.46%) QA
3 2 (0.58%) Data Quality
3 2 (0.58%) GDPR
3 2 (0.58%) PMO
4 1 (0.29%) Cyber Essentials
4 1 (0.29%) Cyber Essentials PLUS
4 1 (0.29%) ISO 9001
4 1 (0.29%) NIST 800
System Software
1 53 (15.45%) Active Directory
2 19 (5.54%) VMware Infrastructure
3 15 (4.37%) Hyper-V
4 7 (2.04%) VMware ESXi
5 5 (1.46%) Terminal Services
6 3 (0.87%) Firmware
6 3 (0.87%) XenApp
7 2 (0.58%) Virtual Machines
7 2 (0.58%) Virtual Servers
8 1 (0.29%) Apache Flume
8 1 (0.29%) Microsoft App-V
8 1 (0.29%) Microsoft Virtual Server
8 1 (0.29%) PowerHA
8 1 (0.29%) Tivoli Workload Scheduler
8 1 (0.29%) vSphere
8 1 (0.29%) XenDesktop
Systems Management
1 9 (2.62%) SCCM
2 6 (1.75%) Nagios
2 6 (1.75%) Systems Management Server (SMS)
3 5 (1.46%) Microsoft Clustering
4 3 (0.87%) AirWatch
4 3 (0.87%) Foglight
5 2 (0.58%) Ansible
5 2 (0.58%) Control-M
5 2 (0.58%) Microsoft Data Protection Manager
5 2 (0.58%) NetBackup
5 2 (0.58%) Opscode Chef
5 2 (0.58%) Puppet
5 2 (0.58%) SCDPM
5 2 (0.58%) SCOM
5 2 (0.58%) Tivoli
6 1 (0.29%) logstash
6 1 (0.29%) PaperCut
6 1 (0.29%) Perfmon
6 1 (0.29%) SafeCom
6 1 (0.29%) Terraform
Vendors
1 95 (27.70%) Microsoft
2 56 (16.33%) Oracle
3 38 (11.08%) VMware
4 21 (6.12%) Cisco
5 13 (3.79%) Citrix
5 13 (3.79%) HP
6 12 (3.50%) Apple
6 12 (3.50%) Remedy
6 12 (3.50%) Salesforce.com
7 11 (3.21%) F5
7 11 (3.21%) Google
7 11 (3.21%) ServiceNow
8 10 (2.92%) SAP
9 9 (2.62%) SolarWinds
9 9 (2.62%) Splunk
10 8 (2.33%) Juniper
10 8 (2.33%) Sage
11 7 (2.04%) Bloomberg
11 7 (2.04%) NetApp
11 7 (2.04%) Red Hat