Period
to 10 July 2020

The median annual salary for a Support Specialist was £39,000 in advertised job vacancies during the 6 months to 10 July 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Specialist
UK
6 months to
10 Jul 2020
Same period 2019 Same period 2018
Rank 656 824 863
Rank change year-on-year +168 +39 -85
Permanent jobs requiring a Support Specialist 184 294 365
As % of all permanent jobs advertised in the UK 0.24% 0.20% 0.21%
As % of the Job Titles category 0.25% 0.21% 0.21%
Number of salaries quoted 138 229 287
Median annual salary £39,000 £37,500 £41,000
Median salary % change year-on-year +4.00% -8.54% +7.89%
10th Percentile £26,250 £25,900 £26,000
90th Percentile £70,000 £55,500 £64,850
UK excluding London median annual salary £35,000 £36,500 £35,000
% change year-on-year -4.11% +4.29% -2.78%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 73,416 140,757 170,634
% of permanent IT jobs with a recognized job title 95.08% 95.88% 96.23%
Number of salaries quoted 59,114 112,373 138,268
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £31,250 £28,250 £27,500
90th Percentile £87,500 £85,000 £81,250
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Support Specialist
Job Vacancy Trend

Job postings that featured Support Specialist in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Specialist in the UK

Support Specialist
Salary Trend

3-month moving average salary quoted in jobs citing Support Specialist.

Salary trend for Support Specialist in the UK

Support Specialist
Salary Histogram

Salary distribution for jobs citing Support Specialist over the 6 months to 10 July 2020.

Salary histogram for Support Specialist in the UK

Support Specialist
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the UK over the 6 months to 10 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +179 173 £39,000 +4.00% 17
UK excluding London +152 104 £35,000 -4.11% 17
London +158 72 £41,500 -2.35% 1
South East +123 31 £35,000 - 5
North of England +136 27 £38,500 -9.41% 4
Midlands +99 20 £30,000 -14.29% 2
West Midlands +71 16 £30,000 - 1
Yorkshire +95 14 £39,250 -7.65%
East of England +84 14 £40,000 +3.23% 2
North West +115 10 £41,250 -2.94% 4
South West +91 9 £34,000 +4.62% 3
East Midlands +63 4 £50,000 +33.33% 1
North East +27 3 £35,000 -
Work from Home +64 2 £35,000 +5.90%
Wales +26 2 £40,000 -5.88%
Scotland +87 1 £50,000 +66.67% 1

Support Specialist Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 10 July 2020, Support Specialist job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Specialist in the job title.

1 71 (38.59%) Windows
2 61 (33.15%) Microsoft
3 52 (28.26%) Active Directory
4 50 (27.17%) Problem-Solving
5 49 (26.63%) ITIL
6 47 (25.54%) SQL
7 40 (21.74%) Office 365
8 38 (20.65%) Windows 10
9 35 (19.02%) Windows Server
10 34 (18.48%) Finance
11 27 (14.67%) Analytical Skills
12 26 (14.13%) DNS
13 25 (13.59%) XML
13 25 (13.59%) Azure
14 24 (13.04%) TCP/IP
15 23 (12.50%) Legal
16 22 (11.96%) Law
17 20 (10.87%) DHCP
17 20 (10.87%) Change Management
18 18 (9.78%) Citrix
18 18 (9.78%) Cisco
18 18 (9.78%) PowerShell
19 17 (9.24%) VMware
19 17 (9.24%) Incident Management
20 16 (8.70%) ITIL V3
21 15 (8.15%) Stakeholder Management
21 15 (8.15%) Firewall
21 15 (8.15%) JavaScript
22 14 (7.61%) HTML
22 14 (7.61%) .NET

Support Specialist Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (7.07%) SharePoint
2 12 (6.52%) MS Exchange
3 9 (4.89%) IIS
4 6 (3.26%) SharePoint 2010
5 4 (2.17%) Exchange Server 2013
6 3 (1.63%) BizTalk Server
6 3 (1.63%) CMS
6 3 (1.63%) Hyperledger
6 3 (1.63%) IBM Domino
7 1 (0.54%) Apache
7 1 (0.54%) Documentum
7 1 (0.54%) Elasticsearch
7 1 (0.54%) Oracle SOA Suite
Applications
1 11 (5.98%) Microsoft Office
2 10 (5.43%) AutoCAD
3 7 (3.80%) SketchUp
4 5 (2.72%) Revit
5 4 (2.17%) Microsoft Excel
5 4 (2.17%) MicroStation
6 1 (0.54%) 3ds Max
6 1 (0.54%) Acrobat
6 1 (0.54%) Adobe Illustrator
6 1 (0.54%) Adobe Premiere
6 1 (0.54%) InDesign
6 1 (0.54%) LightWave 3D
6 1 (0.54%) MODO
6 1 (0.54%) Photoshop
6 1 (0.54%) ProjectWise
Business Applications
1 14 (7.61%) assyst
2 8 (4.35%) Dynamics CRM
3 6 (3.26%) Dynamics NAV
4 4 (2.17%) Sage X3
5 3 (1.63%) Q-Pulse
6 2 (1.09%) Infor CRM
6 2 (1.09%) Northgate Housing
6 2 (1.09%) Oracle ERP
6 2 (1.09%) Unit4 Business World
7 1 (0.54%) Magento
7 1 (0.54%) Maximo
7 1 (0.54%) Oracle Applications
7 1 (0.54%) Shopify
7 1 (0.54%) Teamcenter
Cloud Services
1 40 (21.74%) Office 365
2 25 (13.59%) Azure
3 10 (5.43%) AWS
4 8 (4.35%) Power Platform
5 6 (3.26%) Azure Active Directory
5 6 (3.26%) Dropbox
5 6 (3.26%) Dynamics 365
5 6 (3.26%) SaaS
6 4 (2.17%) G Suite
7 3 (1.63%) Amazon EC2
7 3 (1.63%) Amazon EKS
7 3 (1.63%) AWS Lambda
7 3 (1.63%) OneDrive
7 3 (1.63%) PaaS
7 3 (1.63%) Serverless
8 2 (1.09%) Amazon Neptune
8 2 (1.09%) Cloud Computing
9 1 (0.54%) Power Automate
9 1 (0.54%) PowerApps
9 1 (0.54%) ShareGate
Communications & Networking
1 26 (14.13%) DNS
2 24 (13.04%) TCP/IP
3 20 (10.87%) DHCP
4 15 (8.15%) Firewall
5 10 (5.43%) WebEx
6 7 (3.80%) Internet
7 6 (3.26%) VPN
8 5 (2.72%) LAN
9 4 (2.17%) iSCSI
9 4 (2.17%) WAN
10 2 (1.09%) FTP
10 2 (1.09%) GSM
10 2 (1.09%) Network Security
10 2 (1.09%) SSL
11 1 (0.54%) Ethernet
11 1 (0.54%) Intranet
11 1 (0.54%) SAN
11 1 (0.54%) SMTP
11 1 (0.54%) VoIP
11 1 (0.54%) WLAN
Database & Business Intelligence
1 14 (7.61%) SQL Server
2 8 (4.35%) FileMaker
2 8 (4.35%) SQL Server Reporting Services
3 7 (3.80%) Power BI
4 6 (3.26%) Oracle Reports
5 5 (2.72%) Relational Database
6 4 (2.17%) RDBMS
7 3 (1.63%) Amazon RDS
7 3 (1.63%) CouchDB
7 3 (1.63%) MySQL
8 2 (1.09%) Amazon Aurora
8 2 (1.09%) Big Data
8 2 (1.09%) Crystal Reports
8 2 (1.09%) Data Warehouse
8 2 (1.09%) EDMS
8 2 (1.09%) Informix
8 2 (1.09%) Oracle Database
8 2 (1.09%) PostgreSQL
9 1 (0.54%) MariaDB
9 1 (0.54%) SQL Server Integration Services
Development Applications
1 14 (7.61%) JIRA
2 1 (0.54%) MSI
2 1 (0.54%) SQL Server Management Studio (SSMS)
2 1 (0.54%) Visual Studio
General
1 34 (18.48%) Finance
2 23 (12.50%) Legal
3 22 (11.96%) Law
4 12 (6.52%) Marketing
5 8 (4.35%) Retail
6 7 (3.80%) Telecoms
7 6 (3.26%) Local Government
8 4 (2.17%) Financial Institution
8 4 (2.17%) Front Office
9 3 (1.63%) Aerospace
9 3 (1.63%) Manufacturing
9 3 (1.63%) Public Sector
10 2 (1.09%) Electronics
11 1 (0.54%) Advertising
11 1 (0.54%) Back Office
11 1 (0.54%) Games
11 1 (0.54%) Italian Language
Libraries, Frameworks & Software Standards
1 25 (13.59%) XML
2 14 (7.61%) .NET
2 14 (7.61%) CSS
2 14 (7.61%) HTML
3 9 (4.89%) ASP.NET
4 7 (3.80%) Web Services
5 5 (2.72%) JSON
6 4 (2.17%) jQuery
6 4 (2.17%) Middleware
6 4 (2.17%) Oracle Fusion
7 3 (1.63%) AngularJS
7 3 (1.63%) React
7 3 (1.63%) REST
8 2 (1.09%) Ajax
8 2 (1.09%) Kafka
8 2 (1.09%) ODBC
9 1 (0.54%) .NET Framework
9 1 (0.54%) EDI
9 1 (0.54%) POSIX
9 1 (0.54%) XML Messaging
Miscellaneous
1 27 (14.67%) Analytical Skills
2 11 (5.98%) Self-Motivation
3 8 (4.35%) Life Science
4 6 (3.26%) FMCG
4 6 (3.26%) User Experience
5 4 (2.17%) Derivative
5 4 (2.17%) Enterprise Storage
5 4 (2.17%) Fixed Income
5 4 (2.17%) Foreign Exchange (FX)
6 3 (1.63%) Enterprise Software
6 3 (1.63%) iSeries
6 3 (1.63%) Management Information System
7 2 (1.09%) Client/Server
7 2 (1.09%) iPad
7 2 (1.09%) SWIFT
7 2 (1.09%) Video Conferencing
8 1 (0.54%) BYOD
8 1 (0.54%) Internet of Things
Operating Systems
1 71 (38.59%) Windows
2 38 (20.65%) Windows 10
3 35 (19.02%) Windows Server
4 14 (7.61%) Linux
5 10 (5.43%) Windows Server 2016
6 9 (4.89%) Windows Server 2008
6 9 (4.89%) Windows Server 2012
7 7 (3.80%) Unix
8 2 (1.09%) Red Hat Enterprise Linux
9 1 (0.54%) Apple iOS
9 1 (0.54%) CentOS
9 1 (0.54%) Debian
9 1 (0.54%) HPUX
9 1 (0.54%) SUSE
9 1 (0.54%) Windows 7
9 1 (0.54%) Windows 8
9 1 (0.54%) Windows Vista
Processes & Methodologies
1 50 (27.17%) Problem-Solving
2 49 (26.63%) ITIL
3 20 (10.87%) Change Management
4 17 (9.24%) Incident Management
5 16 (8.70%) ITIL V3
6 15 (8.15%) Stakeholder Management
7 14 (7.61%) Trend Analysis
8 13 (7.07%) Continuous Improvement
9 12 (6.52%) CRM
9 12 (6.52%) ERP
10 11 (5.98%) Agile Software Development
10 11 (5.98%) Project Management
11 10 (5.43%) Business Intelligence
11 10 (5.43%) Document Management
11 10 (5.43%) Root Cause Analysis
12 8 (4.35%) Ticket Management
13 7 (3.80%) Line Management
13 7 (3.80%) Mentoring
13 7 (3.80%) Process Improvement
14 6 (3.26%) Computer Science
Programming Languages
1 47 (25.54%) SQL
2 18 (9.78%) PowerShell
3 15 (8.15%) JavaScript
4 11 (5.98%) C#
5 6 (3.26%) Java
6 4 (2.17%) C
6 4 (2.17%) Shell Script
6 4 (2.17%) T-SQL
7 3 (1.63%) C++
7 3 (1.63%) Perl
7 3 (1.63%) PL/SQL
7 3 (1.63%) Python
8 2 (1.09%) VB.NET
8 2 (1.09%) VBA
9 1 (0.54%) AWK
9 1 (0.54%) Bash Shell
9 1 (0.54%) Korn
9 1 (0.54%) PHP
9 1 (0.54%) Ruby
9 1 (0.54%) sed
Qualifications
1 13 (7.07%) Degree
2 5 (2.72%) Computer Science Degree
3 2 (1.09%) BC Cleared
3 2 (1.09%) BPSS Clearance
3 2 (1.09%) ITIL Certification
3 2 (1.09%) SC Cleared
3 2 (1.09%) Security Cleared
4 1 (0.54%) MCP
4 1 (0.54%) MCSE
4 1 (0.54%) Microsoft Certification
Quality Assurance & Compliance
1 4 (2.17%) BS25999
1 4 (2.17%) ISO/IEC 20000
1 4 (2.17%) ISO/IEC 27001
1 4 (2.17%) SLA
2 3 (1.63%) PMO
System Software
1 52 (28.26%) Active Directory
2 12 (6.52%) Hyper-V
3 11 (5.98%) VMware Infrastructure
4 5 (2.72%) XenApp
4 5 (2.72%) XenDesktop
5 4 (2.17%) BitLocker
5 4 (2.17%) NFS
6 3 (1.63%) VMware ESXi
7 1 (0.54%) Citrix Hypervisor
7 1 (0.54%) Docker
7 1 (0.54%) Microsoft App-V
7 1 (0.54%) Microsoft Virtual Server
7 1 (0.54%) Virtual Servers
Systems Management
1 11 (5.98%) SCCM
2 6 (3.26%) WSUS
3 4 (2.17%) Backup Exec
4 3 (1.63%) Kubernetes
5 2 (1.09%) Microsoft Intune
6 1 (0.54%) Grafana
6 1 (0.54%) HP SIM
6 1 (0.54%) Prometheus
6 1 (0.54%) Terraform
Vendors
1 61 (33.15%) Microsoft
2 18 (9.78%) Cisco
2 18 (9.78%) Citrix
3 17 (9.24%) VMware
4 14 (7.61%) Dell
5 13 (7.07%) Oracle
6 8 (4.35%) HP
7 7 (3.80%) Adobe
7 7 (3.80%) Veeam
8 6 (3.26%) Apple
8 6 (3.26%) ESET
8 6 (3.26%) Meraki
8 6 (3.26%) MikroTik
8 6 (3.26%) SAP
8 6 (3.26%) Vectorworks
9 5 (2.72%) iManage
9 5 (2.72%) MobileIron
9 5 (2.72%) Sage
10 4 (2.17%) Bloomberg
10 4 (2.17%) Sophos