Support Specialist
UK

The median Support Specialist salary in the UK is £40,000 per year according to job vacancies posted during the 6 months to 25 February 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Feb 2024
Same period 2023 Same period 2022
Rank 436 829 871
Rank change year-on-year +393 +42 -156
Permanent jobs requiring a Support Specialist 441 194 261
As % of all permanent jobs advertised in the UK 0.57% 0.18% 0.19%
As % of the Job Titles category 0.60% 0.19% 0.20%
Number of salaries quoted 246 141 182
10th Percentile £27,125 £31,500 £26,250
25th Percentile £30,476 £36,250 £32,500
Median annual salary (50th Percentile) £40,000 £45,000 £40,000
Median % change year-on-year -11.11% +12.50% -
75th Percentile £55,000 £55,000 £55,000
90th Percentile £65,000 £77,500 £65,000
UK excluding London median annual salary £35,579 £42,500 £36,000
% change year-on-year -16.28% +18.06% +2.86%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 73,695 104,324 133,649
% of permanent jobs with a recognized job title 94.89% 94.18% 95.56%
Number of salaries quoted 55,369 65,580 84,154
10th Percentile £28,500 £32,750 £32,000
25th Percentile £39,420 £45,000 £42,500
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - +9.09%
75th Percentile £73,750 £82,500 £77,500
90th Percentile £92,500 £100,000 £95,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Support Specialist
Job Vacancy Trend

Job postings that featured Support Specialist in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Specialist in the UK

Support Specialist
Salary Trend

3-month moving average salary quoted in jobs citing Support Specialist.

Salary trend for Support Specialist in the UK

Support Specialist
Salary Histogram

Salary distribution for jobs citing Support Specialist over the 6 months to 25 February 2024.

Salary histogram for Support Specialist in the UK

Support Specialist
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the UK over the 6 months to 25 February 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +379 415 £42,500 -7.61% 92
London +310 235 £48,250 +1.58% 34
UK excluding London +193 199 £35,579 -16.28% 68
Work from Home +179 93 £50,000 +5.26% 31
South East +93 69 £55,000 +29.41% 17
North of England +123 42 £32,500 -40.91% 13
East of England +67 25 £48,750 +9.47% 11
Midlands +49 21 £29,000 -42.00% 11
South West +38 21 £30,385 -6.51% 8
Yorkshire +124 20 £35,579 -35.31% 2
North West +63 19 £31,500 -42.73% 10
West Midlands +78 11 £30,500 -39.00% 9
Wales +14 10 £34,000 +47.83% 3
East Midlands -4 10 £29,000 -44.76% 2
Scotland -17 5 £25,000 -9.09% 3
Isle of Man - 4 £37,000 -
North East - 3 £32,500 - 1
Northern Ireland +26 2 £41,750 +3.09% 4

Support Specialist Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 25 February 2024, Support Specialist job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Specialist in the job title.

1 269 (61.00%) Windows
2 263 (59.64%) Microsoft
3 244 (55.33%) Active Directory
4 230 (52.15%) Social Skills
5 220 (49.89%) Microsoft 365
6 206 (46.71%) Degree
7 201 (45.58%) SCCM
8 184 (41.72%) Microsoft Exchange
8 184 (41.72%) Windows 10
9 164 (37.19%) Cisco
10 160 (36.28%) Computer Science
10 160 (36.28%) Android
11 157 (35.60%) Wireless
12 155 (35.15%) Citrix
12 155 (35.15%) WAN
12 155 (35.15%) Computer Science Degree
13 153 (34.69%) WebEx
14 152 (34.47%) Mobile Device Management
15 151 (34.24%) Video Conferencing
15 151 (34.24%) Cisco IOS
16 150 (34.01%) Business Continuity
16 150 (34.01%) Master's Degree
16 150 (34.01%) SD-WAN
17 148 (33.56%) Contract Negotiation
17 148 (33.56%) Business Continuity Planning
17 148 (33.56%) VMware ESXi
17 148 (33.56%) Microsoft App-V
17 148 (33.56%) Wiki
17 148 (33.56%) XenApp
17 148 (33.56%) XenDesktop

Support Specialist Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 184 (41.72%) Microsoft Exchange
2 37 (8.39%) SharePoint
3 7 (1.59%) OpenStack
4 3 (0.68%) Skype for Business
5 2 (0.45%) CMS
6 1 (0.23%) Confluence
Applications
1 26 (5.90%) Microsoft Office
2 7 (1.59%) Adobe Illustrator
2 7 (1.59%) InCopy
2 7 (1.59%) InDesign
2 7 (1.59%) Photoshop
3 5 (1.13%) Microsoft Excel
3 5 (1.13%) Microsoft PowerPoint
4 1 (0.23%) Adobe Creative Suite
Business Applications
1 3 (0.68%) Dynamics AX
2 2 (0.45%) Dynamics CRM
3 1 (0.23%) ION Anvil
3 1 (0.23%) Sage 300 ERP
Cloud Services
1 220 (49.89%) Microsoft 365
2 42 (9.52%) Azure
3 33 (7.48%) Power Platform
4 22 (4.99%) Entra ID
5 14 (3.17%) Azure Monitor
5 14 (3.17%) Azure Storage
6 9 (2.04%) Power Automate
6 9 (2.04%) SaaS
7 8 (1.81%) PowerApps
8 7 (1.59%) AWS
8 7 (1.59%) Google Workspace
8 7 (1.59%) Nutanix
8 7 (1.59%) OneDrive
9 4 (0.91%) Mimecast
10 3 (0.68%) Azure Data Factory
11 2 (0.45%) Cloud Computing
11 2 (0.45%) Snowflake
11 2 (0.45%) WhatsApp
12 1 (0.23%) Azure Table
12 1 (0.23%) Dynamics 365
Communications & Networking
1 157 (35.60%) Wireless
2 155 (35.15%) WAN
3 153 (34.69%) WebEx
4 151 (34.24%) Cisco IOS
5 150 (34.01%) SD-WAN
6 37 (8.39%) DNS
7 31 (7.03%) DHCP
8 22 (4.99%) Firewall
9 10 (2.27%) Internet
10 9 (2.04%) Ethernet
11 8 (1.81%) LAN
12 7 (1.59%) VoIP
12 7 (1.59%) VPN
13 6 (1.36%) FTP
14 5 (1.13%) SMTP
14 5 (1.13%) TCP/IP
15 4 (0.91%) HTTP
15 4 (0.91%) Network Security
15 4 (0.91%) SAN
15 4 (0.91%) Telepresence
Database & Business Intelligence
1 17 (3.85%) Power BI
2 11 (2.49%) Relational Database
3 10 (2.27%) BusinessObjects
3 10 (2.27%) QlikView
4 7 (1.59%) SQL Server
5 2 (0.45%) DataStage
5 2 (0.45%) MongoDB
5 2 (0.45%) SQL Server Integration Services
6 1 (0.23%) NoSQL
6 1 (0.23%) Oracle Database
Development Applications
1 2 (0.45%) Eclipse
1 2 (0.45%) JIRA
2 1 (0.23%) Bitbucket
General
1 230 (52.15%) Social Skills
2 37 (8.39%) Finance
3 14 (3.17%) Retail
3 14 (3.17%) Telecoms
4 13 (2.95%) Banking
5 12 (2.72%) Law
6 11 (2.49%) Analytical Skills
7 10 (2.27%) Legal
8 7 (1.59%) Organisational Skills
9 6 (1.36%) Inclusion and Diversity
10 5 (1.13%) Manufacturing
11 4 (0.91%) French Language
11 4 (0.91%) Front Office
12 3 (0.68%) Back Office
12 3 (0.68%) German Language
12 3 (0.68%) Multimedia
13 2 (0.45%) Advertising
13 2 (0.45%) Italian Language
13 2 (0.45%) Publishing
13 2 (0.45%) Spanish Language
Libraries, Frameworks & Software Standards
1 14 (3.17%) ARM Templates
2 10 (2.27%) HTML
3 3 (0.68%) EDI
3 3 (0.68%) XMPP
4 2 (0.45%) .NET
5 1 (0.23%) EDIFACT
5 1 (0.23%) EJB
5 1 (0.23%) JSON
5 1 (0.23%) XML
Miscellaneous
1 151 (34.24%) Video Conferencing
2 148 (33.56%) Wiki
3 20 (4.54%) Driving Licence
4 17 (3.85%) Data Centre
4 17 (3.85%) Self-Motivation
5 16 (3.63%) Onboarding
6 15 (3.40%) PKI
7 13 (2.95%) Management Information System
8 6 (1.36%) CMDB
9 5 (1.13%) Client/Server
9 5 (1.13%) Smartphone
10 4 (0.91%) Blackberry
10 4 (0.91%) Video\Live Streaming
11 3 (0.68%) CCTV
11 3 (0.68%) EFT
11 3 (0.68%) Fibre Optics
11 3 (0.68%) Product Ownership
12 2 (0.45%) Digital Media
12 2 (0.45%) Enterprise Software
12 2 (0.45%) iPhone
Operating Systems
1 269 (61.00%) Windows
2 184 (41.72%) Windows 10
3 160 (36.28%) Android
4 53 (12.02%) Windows Server
5 44 (9.98%) Linux
6 32 (7.26%) Windows Server 2016
6 32 (7.26%) Windows Server 2019
7 18 (4.08%) Windows NT
7 18 (4.08%) Windows Server 2012
8 16 (3.63%) Mac OS
9 10 (2.27%) Red Hat Enterprise Linux
10 9 (2.04%) CentOS
11 7 (1.59%) Apple iOS
12 1 (0.23%) Debian
12 1 (0.23%) Mac OS X
12 1 (0.23%) Scientific Linux
12 1 (0.23%) Ubuntu
12 1 (0.23%) Windows 7
Processes & Methodologies
1 160 (36.28%) Computer Science
2 152 (34.47%) Mobile Device Management
3 150 (34.01%) Business Continuity
4 148 (33.56%) BCP
4 148 (33.56%) Business Continuity Planning
4 148 (33.56%) Contract Negotiation
5 145 (32.88%) Application Virtualisation
6 74 (16.78%) ITIL
7 69 (15.65%) Customer Service
8 63 (14.29%) Problem-Solving
9 41 (9.30%) Service Management
10 30 (6.80%) Agile
11 21 (4.76%) CI/CD
12 19 (4.31%) DevOps
12 19 (4.31%) Infrastructure Engineering
13 18 (4.08%) Business Intelligence
13 18 (4.08%) Deployment Automation
13 18 (4.08%) Project Management
14 15 (3.40%) Analytics
14 15 (3.40%) Release Management
Programming Languages
1 26 (5.90%) SQL
2 23 (5.22%) PowerShell
3 22 (4.99%) C#
4 16 (3.63%) Python
5 15 (3.40%) VBScript
6 14 (3.17%) Bicep
6 14 (3.17%) VB
7 8 (1.81%) Perl
8 4 (0.91%) PHP
8 4 (0.91%) Shell Script
9 2 (0.45%) Bash
10 1 (0.23%) Java
10 1 (0.23%) JavaScript
10 1 (0.23%) T-SQL
Qualifications
1 206 (46.71%) Degree
2 155 (35.15%) Computer Science Degree
3 150 (34.01%) Master's Degree
4 61 (13.83%) Security Cleared
5 48 (10.88%) DV Cleared
6 33 (7.48%) SC Cleared
7 18 (4.08%) ITIL Foundation Certificate
8 9 (2.04%) HNC
9 5 (1.13%) NVQ Level 3
10 4 (0.91%) ITIL Certification
11 3 (0.68%) A+ Certification
11 3 (0.68%) CIPD
12 2 (0.45%) CCNA
12 2 (0.45%) Cisco Certification
13 1 (0.23%) ACSA
13 1 (0.23%) ACSP
13 1 (0.23%) MBA
13 1 (0.23%) Postgraduate
Quality Assurance & Compliance
1 9 (2.04%) GDPR
2 5 (1.13%) SLA
3 3 (0.68%) JSP 440
4 1 (0.23%) Data Quality
4 1 (0.23%) Def Stans
4 1 (0.23%) GxP
4 1 (0.23%) ISO/IEC 27001
System Software
1 244 (55.33%) Active Directory
2 148 (33.56%) Microsoft App-V
2 148 (33.56%) VMware ESXi
2 148 (33.56%) XenApp
2 148 (33.56%) XenDesktop
3 18 (4.08%) Firmware
4 16 (3.63%) Virtual Desktop
5 15 (3.40%) Virtual Machines
6 8 (1.81%) VMware Infrastructure
7 7 (1.59%) Docker
7 7 (1.59%) Hyper-V
Systems Management
1 201 (45.58%) SCCM
2 145 (32.88%) AirWatch
3 32 (7.26%) WSUS
4 26 (5.90%) Microsoft Intune
5 21 (4.76%) Kubernetes
6 18 (4.08%) Sysprep
7 14 (3.17%) Active Directory Federation Services
7 14 (3.17%) SCOM
8 10 (2.27%) Jamf Pro
9 7 (1.59%) Ansible
10 1 (0.23%) Grafana
Vendors
1 263 (59.64%) Microsoft
2 164 (37.19%) Cisco
3 155 (35.15%) Citrix
4 14 (3.17%) VMware
5 11 (2.49%) ServiceNow
6 10 (2.27%) Cognos
7 9 (2.04%) Apple
8 8 (1.81%) Adobe
9 7 (1.59%) Google
10 5 (1.13%) Automation Anywhere
10 5 (1.13%) Blue Prism
10 5 (1.13%) Oracle
10 5 (1.13%) Pega
10 5 (1.13%) UiPath
11 4 (0.91%) iManage
11 4 (0.91%) Polycom
12 3 (0.68%) Bloomberg
12 3 (0.68%) Sage
12 3 (0.68%) Salesforce
12 3 (0.68%) Veeam