Support Specialist Jobs

Support Specialist
UK

The median Support Specialist salary in the UK is £36,000 per year, according to job vacancies posted during the 6 months leading to 26 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 451 716 938
Rank change year-on-year +265 +222 -100
Permanent jobs requiring a Support Specialist 448 171 339
As % of all permanent jobs advertised in the UK 0.50% 0.21% 0.19%
As % of the Job Titles category 0.52% 0.23% 0.20%
Number of salaries quoted 343 126 247
10th Percentile £27,600 £26,250 £26,050
25th Percentile £30,000 £32,688 £32,000
Median annual salary (50th Percentile) £36,000 £45,000 £40,000
Median % change year-on-year -20.00% +12.50% +14.29%
75th Percentile £48,750 £52,688 £50,000
90th Percentile £56,525 £61,500 £65,000
UK excluding London median annual salary £34,000 £44,535 £35,000
% change year-on-year -23.65% +27.24% +6.06%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 85,709 74,085 167,386
% of permanent jobs with a recognized job title 94.83% 91.81% 95.50%
Number of salaries quoted 58,134 51,472 87,435
10th Percentile £30,000 £32,500 £32,500
25th Percentile £40,000 £43,800 £43,750
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - +9.09%
75th Percentile £71,250 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £52,000
% change year-on-year -5.66% +1.92% +9.47%

Support Specialist
Job Vacancy Trend

Job postings that featured Support Specialist in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Specialist in the UK

Support Specialist
Salary Trend

3-month moving average salary quoted in jobs citing Support Specialist.

Salary trend for Support Specialist in the UK

Support Specialist
Salary Histogram

Salary distribution for jobs citing Support Specialist over the 6 months to 26 July 2024.

Salary histogram for Support Specialist in the UK

Support Specialist
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the UK over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +245 413 £37,500 -16.67% 51
UK excluding London +195 362 £34,000 -23.65% 53
South East +91 110 £37,500 -16.67% 15
North of England +99 106 £35,000 -31.82% 5
Work from Home +58 81 £41,875 -7.97% 22
London +95 72 £48,250 +1.58% 7
North West +50 65 £32,500 -40.91% 1
Midlands +16 65 £32,875 -6.07% 8
West Midlands +37 51 £32,500 -10.34% 5
Yorkshire +91 39 £35,790 +10.12% 2
South West +21 29 £31,500 +4.13% 4
East of England +11 29 £31,947 -28.26% 11
East Midlands -31 14 £35,500 +29.09% 3
Wales +37 12 £34,000 +44.68% 2
Scotland -45 9 £31,500 +15.93% 7
North East -12 2 £45,000 -5.60% 2
Isle of Man - 2 £37,000 -

Support Specialist Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 26 July 2024, Support Specialist job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Specialist in the job title.

1 145 (32.37%) Windows
2 137 (30.58%) Social Skills
3 120 (26.79%) Microsoft
4 111 (24.78%) Problem-Solving
5 90 (20.09%) Degree
6 86 (19.20%) Active Directory
7 84 (18.75%) Microsoft 365
8 72 (16.07%) Customer Service
9 69 (15.40%) Azure
10 67 (14.96%) Law
11 54 (12.05%) ITIL
12 51 (11.38%) Security Cleared
13 43 (9.60%) SC Cleared
14 42 (9.38%) SQL
15 40 (8.93%) Microsoft Office
15 40 (8.93%) Linux
15 40 (8.93%) Self-Motivation
16 37 (8.26%) Windows 10
17 35 (7.81%) SCCM
17 35 (7.81%) Finance
18 34 (7.59%) Management Information System
19 32 (7.14%) HNC
19 32 (7.14%) Microsoft Exchange
20 31 (6.92%) LAN
20 31 (6.92%) DNS
20 31 (6.92%) SharePoint
20 31 (6.92%) Collaborative Culture
20 31 (6.92%) Windows Server
20 31 (6.92%) Continuous Improvement
21 29 (6.47%) Stakeholder Management

Support Specialist Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (7.14%) Microsoft Exchange
2 31 (6.92%) SharePoint
3 19 (4.24%) Skype for Business
4 5 (1.12%) JBoss
5 4 (0.89%) Confluence
6 3 (0.67%) OpenStack
7 2 (0.45%) CMS
8 1 (0.22%) Apache
8 1 (0.22%) Exchange Server 2013
8 1 (0.22%) nginx
8 1 (0.22%) SharePoint Server
Applications
1 40 (8.93%) Microsoft Office
2 11 (2.46%) Microsoft Excel
3 8 (1.79%) Microsoft PowerPoint
4 1 (0.22%) Microsoft Project
4 1 (0.22%) MS Visio
Business Applications
1 5 (1.12%) Dynamics AX
1 5 (1.12%) Oracle ERP
1 5 (1.12%) Temenos T24
2 4 (0.89%) Magento
2 4 (0.89%) NetSuite
3 2 (0.45%) SAP Business One
3 2 (0.45%) Unit4 Business World
4 1 (0.22%) Infor LN
4 1 (0.22%) iTrent
4 1 (0.22%) Raiser’s Edge
4 1 (0.22%) Sage 300 ERP
Cloud Services
1 84 (18.75%) Microsoft 365
2 69 (15.40%) Azure
3 27 (6.03%) Entra ID
4 21 (4.69%) Power Platform
5 16 (3.57%) Azure Monitor
5 16 (3.57%) Azure Storage
6 13 (2.90%) AWS
7 12 (2.68%) SaaS
8 5 (1.12%) GCP
8 5 (1.12%) Google Workspace
8 5 (1.12%) PowerApps
9 4 (0.89%) Nutanix
9 4 (0.89%) Slack
10 3 (0.67%) Asana
10 3 (0.67%) Azure DevOps
10 3 (0.67%) Cloud Computing
10 3 (0.67%) Power Automate
11 2 (0.45%) Mimecast
11 2 (0.45%) WhatsApp
12 1 (0.22%) Dynamics 365
Communications & Networking
1 31 (6.92%) DNS
1 31 (6.92%) LAN
2 24 (5.36%) Firewall
3 23 (5.13%) DHCP
4 20 (4.46%) Skype
5 15 (3.35%) Wireless
6 13 (2.90%) VPN
7 9 (2.01%) 5G
7 9 (2.01%) Ethernet
7 9 (2.01%) TCP/IP
8 8 (1.79%) WAN
8 8 (1.79%) Wi-Fi
9 7 (1.56%) WebEx
10 6 (1.34%) Broadband
10 6 (1.34%) FTP
10 6 (1.34%) SSL
10 6 (1.34%) Telepresence
11 5 (1.12%) IPsec
12 4 (0.89%) Cisco IOS
12 4 (0.89%) SAN
Database & Business Intelligence
1 28 (6.25%) QlikView
2 16 (3.57%) SQL Server
3 11 (2.46%) Power BI
4 5 (1.12%) BusinessObjects
4 5 (1.12%) Crystal Reports
4 5 (1.12%) Relational Database
5 4 (0.89%) NoSQL
6 1 (0.22%) Azure SQL Database
6 1 (0.22%) Data Warehouse
6 1 (0.22%) SQL Server Integration Services
Development Applications
1 12 (2.68%) JIRA
2 1 (0.22%) Eclipse
2 1 (0.22%) Git
2 1 (0.22%) Visual Studio
General
1 137 (30.58%) Social Skills
2 67 (14.96%) Law
3 35 (7.81%) Finance
4 25 (5.58%) Inclusion and Diversity
5 24 (5.36%) Legal
6 23 (5.13%) Analytical Skills
7 22 (4.91%) Retail
8 18 (4.02%) Manufacturing
9 14 (3.13%) Telecoms
10 11 (2.46%) Banking
11 10 (2.23%) Marketing
12 8 (1.79%) Games
13 7 (1.56%) Electronics
14 5 (1.12%) Advertising
14 5 (1.12%) Agriculture
14 5 (1.12%) Front Office
14 5 (1.12%) German Language
14 5 (1.12%) Multimedia
14 5 (1.12%) Organisational Skills
15 4 (0.89%) Documentation Skills
Libraries, Frameworks & Software Standards
1 16 (3.57%) ARM Templates
2 9 (2.01%) .NET
2 9 (2.01%) EDI
3 6 (1.34%) FIX Protocol
3 6 (1.34%) JSON
4 5 (1.12%) Oracle Fusion
4 5 (1.12%) REST
4 5 (1.12%) Web Services
4 5 (1.12%) XMPP
5 3 (0.67%) XML
6 2 (0.45%) EDIFACT
6 2 (0.45%) SAML
7 1 (0.22%) HTML
Miscellaneous
1 40 (8.93%) Self-Motivation
2 34 (7.59%) Management Information System
3 28 (6.25%) Video Conferencing
4 19 (4.24%) Driving Licence
5 18 (4.02%) Onboarding
6 16 (3.57%) Data Centre
6 16 (3.57%) PKI
7 6 (1.34%) Blackberry
8 5 (1.12%) Foreign Exchange (FX)
9 4 (0.89%) EFT
9 4 (0.89%) Equities
9 4 (0.89%) Market Risk
9 4 (0.89%) Smartphone
10 3 (0.67%) Life Science
11 2 (0.45%) BYOD
11 2 (0.45%) CCTV
11 2 (0.45%) Data Structures
11 2 (0.45%) Digital Signage
11 2 (0.45%) Public Cloud
11 2 (0.45%) TRADACOMS
Operating Systems
1 145 (32.37%) Windows
2 40 (8.93%) Linux
3 37 (8.26%) Windows 10
4 31 (6.92%) Windows Server
5 27 (6.03%) Android
6 19 (4.24%) Windows Server 2016
7 18 (4.02%) Apple iOS
8 16 (3.57%) Windows Server 2019
9 10 (2.23%) Unix
10 9 (2.01%) Mac OS
11 6 (1.34%) AIX
12 3 (0.67%) Windows 7
13 1 (0.22%) Red Hat Enterprise Linux
Processes & Methodologies
1 111 (24.78%) Problem-Solving
2 72 (16.07%) Customer Service
3 54 (12.05%) ITIL
4 31 (6.92%) Collaborative Culture
4 31 (6.92%) Continuous Improvement
5 29 (6.47%) Service Management
5 29 (6.47%) Stakeholder Management
6 28 (6.25%) ERP
7 26 (5.80%) Agile
7 26 (5.80%) Incident Management
8 25 (5.58%) DevOps
9 20 (4.46%) CI/CD
9 20 (4.46%) Time Management
10 19 (4.24%) Business Intelligence
10 19 (4.24%) Computer Science
11 17 (3.79%) Inventory Management
11 17 (3.79%) Release Management
12 16 (3.57%) Infrastructure as Code
12 16 (3.57%) Log Analytics
12 16 (3.57%) RBAC
Programming Languages
1 42 (9.38%) SQL
2 26 (5.80%) PowerShell
3 23 (5.13%) C#
4 16 (3.57%) Bicep
4 16 (3.57%) VB
4 16 (3.57%) VBScript
5 9 (2.01%) Java
6 7 (1.56%) Python
7 5 (1.12%) Bash
8 1 (0.22%) C++
8 1 (0.22%) JavaScript
8 1 (0.22%) PHP
8 1 (0.22%) R
8 1 (0.22%) VB.NET
Qualifications
1 90 (20.09%) Degree
2 51 (11.38%) Security Cleared
3 43 (9.60%) SC Cleared
4 32 (7.14%) HNC
5 24 (5.36%) HND
6 22 (4.91%) ITIL Foundation Certificate
7 20 (4.46%) DV Cleared
8 9 (2.01%) DBS Check
9 7 (1.56%) Microsoft Certification
10 5 (1.12%) A+ Certification
11 4 (0.89%) CIPD
12 3 (0.67%) Computer Science Degree
12 3 (0.67%) Postgraduate
13 2 (0.45%) CCNA
13 2 (0.45%) Cisco Certification
13 2 (0.45%) MCP
14 1 (0.22%) BC Cleared
14 1 (0.22%) ITIL Certification
14 1 (0.22%) MBA
14 1 (0.22%) MOS
Quality Assurance & Compliance
1 17 (3.79%) SLA
2 7 (1.56%) ISO/IEC 27001
3 6 (1.34%) GDPR
4 4 (0.89%) Cyber Essentials
4 4 (0.89%) PCI DSS
5 1 (0.22%) QA
System Software
1 86 (19.20%) Active Directory
2 19 (4.24%) Virtual Machines
3 17 (3.79%) Virtual Desktop
4 15 (3.35%) VMware Infrastructure
5 9 (2.01%) Hyper-V
6 5 (1.12%) Docker
7 4 (0.89%) vSphere
8 1 (0.22%) FreeRADIUS
8 1 (0.22%) Shibboleth
Systems Management
1 35 (7.81%) SCCM
2 26 (5.80%) Microsoft Intune
3 20 (4.46%) Kubernetes
4 16 (3.57%) Active Directory Federation Services
4 16 (3.57%) SCOM
4 16 (3.57%) WSUS
5 6 (1.34%) Autotask
6 4 (0.89%) Grafana
7 3 (0.67%) Ansible
8 1 (0.22%) Packer
8 1 (0.22%) Terraform
Vendors
1 120 (26.79%) Microsoft
2 24 (5.36%) VMware
3 17 (3.79%) Cisco
3 17 (3.79%) Oracle
4 13 (2.90%) Citrix
5 11 (2.46%) ServiceNow
6 6 (1.34%) Datto
7 5 (1.12%) Cognos
7 5 (1.12%) iManage
7 5 (1.12%) Temenos
7 5 (1.12%) Virgin Media
8 4 (0.89%) Apple
8 4 (0.89%) Epicor
8 4 (0.89%) Meraki
8 4 (0.89%) Splunk
8 4 (0.89%) Veeam
9 3 (0.67%) Blue Prism
9 3 (0.67%) Pega
9 3 (0.67%) Polycom
9 3 (0.67%) SAP