Period
to 21 November 2017

The median annual salary for a Technical Support Specialist was £32,500 in advertised job vacancies during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Specialist
UK
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 1162 1161 1223
Rank change year-on-year -1 +62 +4
Permanent jobs requiring a Technical Support Specialist 44 82 78
As % of all permanent IT jobs advertised in the UK 0.024% 0.043% 0.036%
As % of the Job Titles category 0.025% 0.045% 0.037%
Number of salaries quoted 34 50 80
UK median annual salary £32,500 £32,500 £27,000
Median salary % change year-on-year - +20.37% -26.03%
10th Percentile £23,650 £25,738 £20,350
90th Percentile £42,500 £55,000 £53,750
UK excluding London median annual salary £28,750 £29,500 £30,000
% change year-on-year -2.54% -1.67% -17.81%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 173309 182267 209632
% of permanent IT jobs with a recognized job title 95.79% 96.49% 96.46%
Number of salaries quoted 139088 152628 174119
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Technical Support Specialist
Job Vacancy Trend

Job postings that featured Technical Support Specialist in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Technical Support Specialist in the UK

Technical Support Specialist
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Specialist.

Salary trend for Technical Support Specialist in the UK

Technical Support Specialist
Salary Histogram

The salary distribution of IT jobs citing Technical Support Specialist over the 6 months to 21 November 2017.

Salary histogram for Technical Support Specialist in the UK

Technical Support Specialist
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Specialist within the UK over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 43 £32,500 - 2
UK excluding London -9 33 £28,750 -2.54% 3
North of England +18 12 £25,000 -15.25%
London +21 10 £35,000 -27.84%
South East +20 9 £46,250 +48.00% 1
Midlands +39 7 £26,500 -3.64%
West Midlands +18 7 £26,500 -3.64%
Yorkshire +22 4 £32,500 -10.34%
North West +2 4 £25,000 -15.25%
North East - 4 £24,000 -
South West +12 3 £33,225 +20.82%
East of England -4 2 £31,750 -6.62% 1

Technical Support Specialist Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 November 2017, Technical Support Specialist job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Support Specialist in the job title.

1 17 (38.64%) Microsoft
2 14 (31.82%) Windows
3 10 (22.73%) Firewall
4 9 (20.45%) SQL
4 9 (20.45%) Degree
4 9 (20.45%) French Language
5 8 (18.18%) Service Delivery
5 8 (18.18%) Cisco
5 8 (18.18%) Microsoft Certification
6 6 (13.64%) SLA
6 6 (13.64%) TCP/IP
6 6 (13.64%) Windows Server
7 5 (11.36%) Remote Desktop
7 5 (11.36%) Active Directory
7 5 (11.36%) Workflow
7 5 (11.36%) German Language
8 4 (9.09%) Test Management
8 4 (9.09%) SCCM
8 4 (9.09%) FIX Protocol
8 4 (9.09%) Network Security
8 4 (9.09%) Time Management
8 4 (9.09%) VMware Infrastructure
8 4 (9.09%) Office 365
8 4 (9.09%) VMware
8 4 (9.09%) IPsec
8 4 (9.09%) Retail
8 4 (9.09%) Sun
8 4 (9.09%) CCNA
8 4 (9.09%) SSL
8 4 (9.09%) VoIP

Technical Support Specialist Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.82%) SharePoint
1 3 (6.82%) Skype for Business
2 2 (4.55%) IIS
3 1 (2.27%) Exchange Server 2010
3 1 (2.27%) Exchange Server 2013
3 1 (2.27%) MS Exchange
Applications
1 1 (2.27%) Microsoft Office
Cloud Services
1 4 (9.09%) Office 365
2 3 (6.82%) OneDrive
3 1 (2.27%) Amazon AWS
3 1 (2.27%) Cloud Computing
3 1 (2.27%) Microsoft Azure
3 1 (2.27%) SaaS
3 1 (2.27%) Slack
3 1 (2.27%) Sumo Logic
Communications & Networking
1 10 (22.73%) Firewall
2 6 (13.64%) TCP/IP
3 5 (11.36%) Remote Desktop
4 4 (9.09%) DMZ
4 4 (9.09%) IPsec
4 4 (9.09%) Network Security
4 4 (9.09%) SSL
4 4 (9.09%) VoIP
4 4 (9.09%) VPN
5 3 (6.82%) Skype
6 2 (4.55%) Internet
7 1 (2.27%) DHCP
7 1 (2.27%) DNS
7 1 (2.27%) iSCSI
7 1 (2.27%) LAN
7 1 (2.27%) SAN
7 1 (2.27%) TETRA
7 1 (2.27%) WAN
7 1 (2.27%) Wireless
Database & Business Intelligence
1 2 (4.55%) Relational Database
1 2 (4.55%) SQL Server
1 2 (4.55%) SQL Server 2008
1 2 (4.55%) SQL Server 2012
1 2 (4.55%) SQL Server 2014
2 1 (2.27%) RDBMS
General
1 9 (20.45%) French Language
2 5 (11.36%) German Language
3 4 (9.09%) Retail
4 3 (6.82%) Finance
5 2 (4.55%) Manufacturing
5 2 (4.55%) Telecoms
6 1 (2.27%) Back Office
6 1 (2.27%) Billing
6 1 (2.27%) Electronics
6 1 (2.27%) Marketing
Libraries, Frameworks & Software Standards
1 4 (9.09%) FIX Protocol
2 2 (4.55%) HTML
2 2 (4.55%) XML
Miscellaneous
1 3 (6.82%) Analytical Skills
1 3 (6.82%) Equities
1 3 (6.82%) Fixed Income
1 3 (6.82%) Foreign Exchange (FX)
1 3 (6.82%) NHS
1 3 (6.82%) Video Conferencing
2 2 (4.55%) Data Centre
3 1 (2.27%) Driving Licence
Operating Systems
1 14 (31.82%) Windows
2 6 (13.64%) Windows Server
3 3 (6.82%) Unix
3 3 (6.82%) Windows 10
3 3 (6.82%) Windows Server 2008
4 2 (4.55%) Windows 7
4 2 (4.55%) Windows Server 2012
5 1 (2.27%) Mac OS X
Processes & Methodologies
1 8 (18.18%) Service Delivery
2 5 (11.36%) Workflow
3 4 (9.09%) Data Encryption
3 4 (9.09%) Test Management
3 4 (9.09%) Time Management
3 4 (9.09%) Transition Management
4 3 (6.82%) Client Onboarding
4 3 (6.82%) Electronic Trading
4 3 (6.82%) Presales
4 3 (6.82%) PRINCE2
5 2 (4.55%) Application Packaging
5 2 (4.55%) ITIL
5 2 (4.55%) OO
5 2 (4.55%) Project Management
6 1 (2.27%) Business Intelligence
6 1 (2.27%) CRM
6 1 (2.27%) Digital Marketing
6 1 (2.27%) Disaster Recovery
6 1 (2.27%) Operations Management
6 1 (2.27%) Programme Management
Programming Languages
1 9 (20.45%) SQL
2 4 (9.09%) C#
3 2 (4.55%) Java
3 2 (4.55%) JavaScript
3 2 (4.55%) T-SQL
4 1 (2.27%) C++
4 1 (2.27%) PowerShell
4 1 (2.27%) Python
Qualifications
1 9 (20.45%) Degree
2 8 (18.18%) Microsoft Certification
3 4 (9.09%) A+ Certification
3 4 (9.09%) CCNA
3 4 (9.09%) Cisco Certification
4 3 (6.82%) DBS Check
5 2 (4.55%) MCSA
5 2 (4.55%) MCSE
6 1 (2.27%) MCITP
6 1 (2.27%) PRINCE2 Certification
6 1 (2.27%) VCP4
6 1 (2.27%) VCP5
6 1 (2.27%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (13.64%) SLA
2 2 (4.55%) HL7
System Software
1 5 (11.36%) Active Directory
2 4 (9.09%) VMware Infrastructure
3 2 (4.55%) Hyper-V
Systems Management
1 4 (9.09%) SCCM
2 2 (4.55%) AirWatch
2 2 (4.55%) Norton AntiVirus
2 2 (4.55%) Systems Management Server (SMS)
3 1 (2.27%) Backup Exec
3 1 (2.27%) SCOM
Vendors
1 17 (38.64%) Microsoft
2 8 (18.18%) Cisco
3 4 (9.09%) Sun
3 4 (9.09%) VMware
3 4 (9.09%) Xerox
4 3 (6.82%) Citrix
5 2 (4.55%) Polycom
5 2 (4.55%) Symantec
5 2 (4.55%) Veritas
6 1 (2.27%) Apple
6 1 (2.27%) arcserve
6 1 (2.27%) Barracuda Networks
6 1 (2.27%) Dell
6 1 (2.27%) HP
6 1 (2.27%) McAfee
6 1 (2.27%) New Relic
6 1 (2.27%) Oracle
6 1 (2.27%) SAP
6 1 (2.27%) Sophos
6 1 (2.27%) Splunk