Period
to 20 November 2017

The median annual salary for an IT Support Specialist was £35,000 in advertised job vacancies during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Specialist
UK
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 1129 1151 1247
Rank change year-on-year +22 +96 -12
Permanent jobs requiring an IT Support Specialist 60 68 64
As % of all permanent IT jobs advertised in the UK 0.033% 0.036% 0.029%
As % of the Job Titles category 0.035% 0.038% 0.030%
Number of salaries quoted 38 51 54
UK median annual salary £35,000 £27,500 £32,250
Median salary % change year-on-year +27.27% -14.73% +7.50%
10th Percentile £25,275 £21,000 £22,750
90th Percentile £48,000 £52,500 £46,400
UK excluding London median annual salary £35,000 £27,500 £32,250
% change year-on-year +27.27% -14.73% +7.50%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172189 180467 210956
% of permanent IT jobs with a recognized job title 95.78% 96.48% 96.46%
Number of salaries quoted 138171 151048 175187
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

IT Support Specialist
Job Vacancy Trend

Job postings that featured IT Support Specialist in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support Specialist in the UK

IT Support Specialist
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Specialist.

Salary trend for IT Support Specialist in the UK

IT Support Specialist
Salary Histogram

The salary distribution of IT jobs citing IT Support Specialist over the 6 months to 20 November 2017.

Salary histogram for IT Support Specialist in the UK

IT Support Specialist
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Specialist within the UK over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +40 59 £35,000 +27.27% 2
UK excluding London +7 35 £35,000 +27.27% 1
London +16 25 £35,000 -35.48% 1
South East +28 19 £48,000 +71.43%
South West +14 7 £33,225 +23.05% 1
East of England +3 6 £35,000 -41.67%
Yorkshire +8 2 £32,500 +8.33%
North of England +5 2 £32,500 +8.33%
Wales - 1 £30,000 -

IT Support Specialist Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 November 2017, IT Support Specialist job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring IT Support Specialist in the job title.

1 28 (46.67%) Microsoft
2 27 (45.00%) Active Directory
3 25 (41.67%) Windows
3 25 (41.67%) VMware
4 23 (38.33%) Microsoft Office
4 23 (38.33%) ITIL
5 22 (36.67%) Finance
6 21 (35.00%) Microsoft Certification
6 21 (35.00%) MCSE
6 21 (35.00%) SCCM
6 21 (35.00%) AirWatch
7 20 (33.33%) Citrix
7 20 (33.33%) Service Management
8 19 (31.67%) CCA
8 19 (31.67%) Citrix Certification
8 19 (31.67%) Mac OS X
8 19 (31.67%) Apple
8 19 (31.67%) McAfee
8 19 (31.67%) Blackberry
8 19 (31.67%) MS Exchange
8 19 (31.67%) Android
8 19 (31.67%) Knowledge Management
8 19 (31.67%) Wealth Management
8 19 (31.67%) Problem Management
8 19 (31.67%) Retail Banking
8 19 (31.67%) AppSense
8 19 (31.67%) Banking
8 19 (31.67%) Asset Management
8 19 (31.67%) Investment Banking
8 19 (31.67%) XenApp

IT Support Specialist Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (31.67%) Exchange Server 2010
1 19 (31.67%) MS Exchange
1 19 (31.67%) Skype for Business
2 2 (3.33%) Adobe Experience Manager
3 1 (1.67%) CMS
3 1 (1.67%) IIS
3 1 (1.67%) SharePoint
Applications
1 23 (38.33%) Microsoft Office
Business Applications
1 8 (13.33%) Sage X3
Cloud Services
1 19 (31.67%) IaaS
2 1 (1.67%) G Suite
2 1 (1.67%) Office 365
Communications & Networking
1 19 (31.67%) Skype
2 6 (10.00%) Firewall
3 2 (3.33%) TCP/IP
4 1 (1.67%) Internet
4 1 (1.67%) LAN
4 1 (1.67%) NAS
4 1 (1.67%) PABX
4 1 (1.67%) SAN
4 1 (1.67%) SMS
4 1 (1.67%) VoIP
Database & Business Intelligence
1 1 (1.67%) Electronic Patient Records
1 1 (1.67%) Oracle Database
1 1 (1.67%) SQL Server
General
1 22 (36.67%) Finance
2 19 (31.67%) Banking
2 19 (31.67%) Investment Banking
2 19 (31.67%) Retail Banking
3 4 (6.67%) Marketing
4 2 (3.33%) Retail
5 1 (1.67%) Aerospace
5 1 (1.67%) Games
5 1 (1.67%) Law
5 1 (1.67%) Legal
5 1 (1.67%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (8.33%) CSS
1 5 (8.33%) HTML
2 2 (3.33%) .NET
3 1 (1.67%) XML
Miscellaneous
1 19 (31.67%) Blackberry
1 19 (31.67%) User Experience
2 3 (5.00%) Data Centre
2 3 (5.00%) NHS
3 2 (3.33%) Computer Science
3 2 (3.33%) HP Storage
4 1 (1.67%) Client/Server
4 1 (1.67%) Driving Licence
4 1 (1.67%) Management Information System
4 1 (1.67%) Smartphone
Operating Systems
1 25 (41.67%) Windows
2 19 (31.67%) Android
2 19 (31.67%) Apple iOS
2 19 (31.67%) Mac OS X
2 19 (31.67%) Windows 7
3 5 (8.33%) Windows Server
4 2 (3.33%) Linux
4 2 (3.33%) Unix
4 2 (3.33%) Windows 10
5 1 (1.67%) AIX
5 1 (1.67%) Windows 8
Processes & Methodologies
1 23 (38.33%) ITIL
2 20 (33.33%) Service Management
3 19 (31.67%) Asset Management
3 19 (31.67%) Knowledge Management
3 19 (31.67%) Problem Management
3 19 (31.67%) Wealth Management
4 14 (23.33%) CRM
5 12 (20.00%) ERP
6 4 (6.67%) Service Delivery
7 3 (5.00%) Document Management
7 3 (5.00%) Line Management
8 2 (3.33%) Presales
9 1 (1.67%) Customer-Centricity
9 1 (1.67%) Disaster Recovery
9 1 (1.67%) Front End Development
9 1 (1.67%) Incident Management
9 1 (1.67%) Migration
9 1 (1.67%) Project Management
Programming Languages
1 6 (10.00%) SQL
2 4 (6.67%) JavaScript
3 2 (3.33%) C
3 2 (3.33%) PL/SQL
4 1 (1.67%) C++
4 1 (1.67%) Java
Qualifications
1 21 (35.00%) MCSE
1 21 (35.00%) Microsoft Certification
2 19 (31.67%) CCA
2 19 (31.67%) Citrix Certification
3 3 (5.00%) DBS Check
3 3 (5.00%) Degree
4 2 (3.33%) Computer Science Degree
4 2 (3.33%) MCSA
5 1 (1.67%) ITIL Certification
5 1 (1.67%) ITIL Foundation Certificate
5 1 (1.67%) SC Cleared
5 1 (1.67%) Security Cleared
Quality Assurance & Compliance
1 1 (1.67%) Data Quality
System Software
1 27 (45.00%) Active Directory
2 19 (31.67%) XenApp
2 19 (31.67%) XenDesktop
3 3 (5.00%) VMware Infrastructure
4 2 (3.33%) Firmware
4 2 (3.33%) VMware ESXi
5 1 (1.67%) Hyper-V
5 1 (1.67%) vSphere
Systems Management
1 21 (35.00%) AirWatch
1 21 (35.00%) SCCM
2 2 (3.33%) Systems Management Server (SMS)
2 2 (3.33%) TeamSite
Vendors
1 28 (46.67%) Microsoft
2 25 (41.67%) VMware
3 20 (33.33%) Citrix
4 19 (31.67%) Apple
4 19 (31.67%) AppSense
4 19 (31.67%) McAfee
4 19 (31.67%) ServiceNow
5 8 (13.33%) Sage
5 8 (13.33%) SAP
6 4 (6.67%) HP
7 2 (3.33%) Adobe
7 2 (3.33%) Cisco
7 2 (3.33%) Veeam
8 1 (1.67%) iManage
8 1 (1.67%) Oracle
8 1 (1.67%) Samsung