Problem Management Contracts

Problem Management
UK

The following table provides summary statistics for contract job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Problem Management over the 6 months to 26 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 240 237 281
Rank change year-on-year -3 +44 +8
Contract jobs citing Problem Management 435 657 860
As % of all contract jobs advertised in the UK 1.00% 1.10% 0.97%
As % of the Processes & Methodologies category 1.16% 1.22% 1.07%
Number of daily rates quoted 256 404 560
10th Percentile £313 £279 £263
25th Percentile £400 £400 £400
Median daily rate (50th Percentile) £474 £475 £475
Median % change year-on-year -0.32% - +17.28%
75th Percentile £526 £613 £575
90th Percentile £600 £700 £638
UK excluding London median daily rate £475 £450 £450
% change year-on-year +5.56% - +17.49%
Number of hourly rates quoted 49 56 93
10th Percentile £13.29 £13.29 -
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £22.50 £13.66 £14.50
Median % change year-on-year +64.71% -5.79% -31.12%
75th Percentile £25.00 £65.00 £21.05
90th Percentile £45.20 £65.75 £36.92
UK excluding London median hourly rate £18.00 £13.66 £14.50
% change year-on-year +31.77% -5.79% -31.12%

All Process and Methodology Skills
UK

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 37,600 53,916 80,351
As % of all contract IT jobs advertised in the UK 86.32% 89.91% 90.57%
Number of daily rates quoted 24,240 37,368 56,382
10th Percentile £300 £325 £340
25th Percentile £413 £438 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +8.25%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £475
% change year-on-year - +5.26% +9.20%
Number of hourly rates quoted 2,433 1,775 1,932
10th Percentile £12.75 £11.00 £12.50
25th Percentile £16.00 £16.25 £15.25
Median hourly rate £35.00 £37.00 £25.00
Median % change year-on-year -5.41% +48.00% -
75th Percentile £59.50 £65.00 £49.25
90th Percentile £72.50 £75.00 £63.75
UK excluding London median hourly rate £36.50 £35.00 £20.00
% change year-on-year +4.29% +75.00% -8.34%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Problem Management.

Daily rate trend for Problem Management in the UK

Problem Management
Daily Rate Histogram

Daily rate distribution for jobs citing Problem Management over the 6 months to 26 April 2024.

Daily rate histogram for Problem Management in the UK

Problem Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Problem Management.

Hourly rate trend for Problem Management in the UK

Problem Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Problem Management over the 6 months to 26 April 2024.

Hourly rate histogram for Problem Management in the UK

Problem Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Problem Management within the UK over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +15 377 £468 -10.76% 130
UK excluding London +23 286 £475 +5.56% 102
Work from Home +58 147 £465 -7.93% 48
London +3 121 £440 -20.00% 32
North of England +34 88 £493 +12.05% 26
South East -1 54 £450 -13.88% 35
North West +4 51 £493 +16.00% 13
South West +33 41 £520 +30.00% 13
Scotland +2 37 £483 +7.22% 4
Yorkshire +38 35 £430 -21.82% 9
Midlands +19 34 £450 -14.29% 16
East of England -8 31 £350 -36.36% 9
West Midlands +20 26 £450 -16.67% 10
East Midlands +23 8 - - 6
Wales +8 2 £300 -42.86% 1
North East - 2 £488 - 5

Problem Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (8.74%) Microsoft Exchange
2 30 (6.90%) Confluence
3 10 (2.30%) NetWeaver
4 7 (1.61%) IIS
5 6 (1.38%) SharePoint
6 5 (1.15%) Apache
6 5 (1.15%) IBM HTTP Server
6 5 (1.15%) SAS
6 5 (1.15%) Tomcat
6 5 (1.15%) WebSphere
6 5 (1.15%) WebSphere Application Server
6 5 (1.15%) WebSphere Portal
7 3 (0.69%) Appian
8 1 (0.23%) CMS
8 1 (0.23%) JBoss
8 1 (0.23%) Oracle Spatial
Applications
1 21 (4.83%) Microsoft Office
2 6 (1.38%) Microsoft Excel
3 3 (0.69%) MS Visio
4 2 (0.46%) Microsoft Project
5 1 (0.23%) Chatbot
Business Applications
1 10 (2.30%) SAP IBP
2 4 (0.92%) Remedy ITSM
3 2 (0.46%) Oracle Assets
3 2 (0.46%) Oracle Cash Management
3 2 (0.46%) Oracle Payables
3 2 (0.46%) Oracle Receivables
3 2 (0.46%) Oracle Subledger Accounting
3 2 (0.46%) Remedy AR System
4 1 (0.23%) Temenos T24
Cloud Services
1 64 (14.71%) Azure
2 43 (9.89%) Microsoft 365
3 28 (6.44%) AWS
4 21 (4.83%) GitHub
5 13 (2.99%) Power Platform
6 10 (2.30%) SaaS
7 8 (1.84%) Azure DevOps
8 7 (1.61%) Azure Functions
8 7 (1.61%) Azure Monitor
8 7 (1.61%) Mimecast
8 7 (1.61%) Serverless
9 6 (1.38%) GCP
9 6 (1.38%) OneDrive
10 5 (1.15%) Entra ID
11 4 (0.92%) Azure Sentinel
11 4 (0.92%) OpenShift
12 3 (0.69%) Oracle Service Cloud
12 3 (0.69%) PaaS
13 2 (0.46%) Azure Data Factory
13 2 (0.46%) IaaS
Communications & Networking
1 27 (6.21%) Firewall
2 23 (5.29%) DHCP
2 23 (5.29%) DNS
3 21 (4.83%) LAN
4 20 (4.60%) VPN
4 20 (4.60%) Wireless
5 18 (4.14%) WAN
6 11 (2.53%) TCP/IP
7 9 (2.07%) HTTP
7 9 (2.07%) SAN
8 8 (1.84%) Cisco Nexus
8 8 (1.84%) IPsec
9 7 (1.61%) MPLS
10 6 (1.38%) BGP
10 6 (1.38%) OSPF
10 6 (1.38%) VXLAN
11 5 (1.15%) Fibre Channel
11 5 (1.15%) iSCSI
11 5 (1.15%) SD-WAN
11 5 (1.15%) VLAN
Database & Business Intelligence
1 21 (4.83%) SQL Server
2 11 (2.53%) PostgreSQL
2 11 (2.53%) Power BI
3 10 (2.30%) SAP BW
3 10 (2.30%) SAP HANA
4 7 (1.61%) Data Warehouse
4 7 (1.61%) Metadata
4 7 (1.61%) MongoDB
5 6 (1.38%) Metadata Repository
6 5 (1.15%) Data Mining
7 4 (0.92%) DB2
8 2 (0.46%) Azure SQL Database
9 1 (0.23%) Amazon RDS
9 1 (0.23%) GIS
9 1 (0.23%) MariaDB
9 1 (0.23%) MySQL
9 1 (0.23%) Relational Database
9 1 (0.23%) Spatial Data
9 1 (0.23%) Tableau
Development Applications
1 42 (9.66%) JIRA
2 19 (4.37%) Jenkins
3 5 (1.15%) IBM UrbanCode
4 3 (0.69%) Git
5 2 (0.46%) Artifactory
5 2 (0.46%) Bitbucket
5 2 (0.46%) JMeter
5 2 (0.46%) Selenium
5 2 (0.46%) Sonatype Nexus
6 1 (0.23%) Team Foundation Server
General
1 162 (37.24%) Social Skills
2 84 (19.31%) Analytical Skills
3 70 (16.09%) Finance
4 62 (14.25%) Public Sector
5 26 (5.98%) Banking
6 19 (4.37%) Influencing Skills
7 16 (3.68%) Telecoms
8 15 (3.45%) Legal
9 13 (2.99%) Front Office
10 8 (1.84%) Manufacturing
10 8 (1.84%) Organisational Skills
11 6 (1.38%) Back Office
12 5 (1.15%) French Language
12 5 (1.15%) Marketing
13 4 (0.92%) Arabic Language
13 4 (0.92%) Electronics
13 4 (0.92%) German Language
13 4 (0.92%) Investment Banking
13 4 (0.92%) Spanish Language
14 3 (0.69%) Billing
Job Titles
1 65 (14.94%) Analyst
2 41 (9.43%) Senior
3 34 (7.82%) Problem Manager
4 31 (7.13%) Service Analyst
5 30 (6.90%) Incident Manager
6 28 (6.44%) Service Desk Analyst
7 25 (5.75%) Service Manager
8 19 (4.37%) Administrator
8 19 (4.37%) Consultant
8 19 (4.37%) IT Support
8 19 (4.37%) Storage Manager
9 18 (4.14%) Support Specialist
10 17 (3.91%) Availability Manager
10 17 (3.91%) Capacity and Availability Manager
10 17 (3.91%) Capacity Manager
11 16 (3.68%) Infrastructure Engineer
11 16 (3.68%) IT Manager
11 16 (3.68%) ITIL Manager
11 16 (3.68%) Support Analyst
12 15 (3.45%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 18 (4.14%) YAML
2 10 (2.30%) SAP Basis
2 10 (2.30%) SAP Fiori
3 8 (1.84%) REST
4 7 (1.61%) Middleware
5 5 (1.15%) .NET
5 5 (1.15%) AngularJS
5 5 (1.15%) Flash
5 5 (1.15%) J2EE
5 5 (1.15%) POSIX
5 5 (1.15%) Web Services
6 4 (0.92%) CSS
6 4 (0.92%) HTML
6 4 (0.92%) LDAP
6 4 (0.92%) SOAP
7 2 (0.46%) .NET Core
7 2 (0.46%) Kafka
7 2 (0.46%) Oracle Fusion
7 2 (0.46%) RESTful
7 2 (0.46%) XML
Miscellaneous
1 37 (8.51%) Management Information System
2 24 (5.52%) Data Centre
3 15 (3.45%) Virtual Team
4 12 (2.76%) CMDB
4 12 (2.76%) PKI
5 11 (2.53%) Self-Motivation
6 9 (2.07%) Product Ownership
7 8 (1.84%) Video Conferencing
8 7 (1.61%) Clustering
8 7 (1.61%) Onboarding
9 5 (1.15%) NVMe
10 4 (0.92%) Analytical Mindset
10 4 (0.92%) AS400
10 4 (0.92%) Client/Server
10 4 (0.92%) Handset
10 4 (0.92%) Replication
11 3 (0.69%) Enterprise Storage
11 3 (0.69%) Security Operations Centre
12 2 (0.46%) Mobile App
12 2 (0.46%) Public Cloud
Operating Systems
1 89 (20.46%) Windows
2 61 (14.02%) Linux
3 34 (7.82%) Windows Server
4 23 (5.29%) zOS
5 20 (4.60%) Unix
6 14 (3.22%) Windows 10
7 13 (2.99%) Apple iOS
8 10 (2.30%) Red Hat Enterprise Linux
9 7 (1.61%) Windows Server 2016
10 6 (1.38%) Windows Server 2012
10 6 (1.38%) Windows Server 2019
11 5 (1.15%) Data ONTAP
12 4 (0.92%) Android
13 3 (0.69%) VMS
14 1 (0.23%) AIX
14 1 (0.23%) CentOS
14 1 (0.23%) Windows Server 2008
Processes & Methodologies
1 220 (50.57%) ITIL
2 148 (34.02%) Problem-Solving
3 128 (29.43%) Incident Management
4 124 (28.51%) Service Management
5 86 (19.77%) Change Management
6 71 (16.32%) Agile
7 58 (13.33%) Root Cause Analysis
8 53 (12.18%) ITSM
8 53 (12.18%) Mentoring
9 52 (11.95%) Continuous Improvement
10 51 (11.72%) Decision-Making
11 50 (11.49%) Service Delivery
12 45 (10.34%) Stakeholder Management
13 43 (9.89%) Knowledge Management
14 42 (9.66%) Customer Service
15 37 (8.51%) Disaster Recovery
16 36 (8.28%) Capacity Management
17 35 (8.05%) Data Analysis
18 33 (7.59%) Project Management
19 32 (7.36%) User Experience
Programming Languages
1 53 (12.18%) PowerShell
2 39 (8.97%) Python
3 26 (5.98%) SQL
4 22 (5.06%) JCL
5 19 (4.37%) REXX
6 11 (2.53%) Java
7 8 (1.84%) Swift
7 8 (1.84%) T-SQL
8 6 (1.38%) JavaScript
9 5 (1.15%) Perl
10 4 (0.92%) Shell Script
11 3 (0.69%) C#
12 1 (0.23%) Bash
12 1 (0.23%) C
12 1 (0.23%) C++
12 1 (0.23%) Go
12 1 (0.23%) Ruby
Qualifications
1 133 (30.57%) Security Cleared
2 108 (24.83%) SC Cleared
3 51 (11.72%) Degree
4 24 (5.52%) DV Cleared
5 18 (4.14%) MCP
6 15 (3.45%) ITIL Foundation Certificate
7 14 (3.22%) ITIL Certification
8 10 (2.30%) Cisco Certification
9 8 (1.84%) CCNP
9 8 (1.84%) SAP Certification
10 7 (1.61%) Microsoft Certification
11 6 (1.38%) Computer Science Degree
11 6 (1.38%) MCSE
12 4 (0.92%) CCNA
13 3 (0.69%) BPSS Clearance
14 2 (0.46%) CCIE
14 2 (0.46%) DBS Check
14 2 (0.46%) Dell Certification
14 2 (0.46%) HNC
14 2 (0.46%) Network+ Certification
Quality Assurance & Compliance
1 40 (9.20%) SLA
2 8 (1.84%) QA
3 5 (1.15%) Data Quality
4 4 (0.92%) Cyber Essentials
4 4 (0.92%) GDPR
4 4 (0.92%) ISO/IEC 27001
5 3 (0.69%) IASME
6 1 (0.23%) Disclosure Scotland
6 1 (0.23%) GRC
6 1 (0.23%) NIST
System Software
1 50 (11.49%) Active Directory
2 26 (5.98%) NFS
3 22 (5.06%) Time Sharing Option
4 7 (1.61%) Docker
4 7 (1.61%) Firmware
4 7 (1.61%) Virtual Desktop
4 7 (1.61%) VMware Infrastructure
5 4 (0.92%) GPFS
6 3 (0.69%) Virtual Machines
6 3 (0.69%) VMware ESXi
6 3 (0.69%) vSphere
6 3 (0.69%) XenApp
7 2 (0.46%) BitLocker
7 2 (0.46%) VMware NSX
8 1 (0.23%) Hyper-V
Systems Management
1 24 (5.52%) Tivoli Storage Manager
2 22 (5.06%) Ansible
3 17 (3.91%) SCCM
4 10 (2.30%) Active Directory Federation Services
4 10 (2.30%) Kubernetes
5 8 (1.84%) Control-M
5 8 (1.84%) Microsoft Intune
6 7 (1.61%) Terraform
7 6 (1.38%) SysTrack
8 4 (0.92%) FortiGate
8 4 (0.92%) Veritas Storage Foundation
9 3 (0.69%) NetBackup
9 3 (0.69%) Single Sign-On
10 2 (0.46%) CEMLI
10 2 (0.46%) Grafana
10 2 (0.46%) Prometheus
10 2 (0.46%) SCOM
10 2 (0.46%) vCenter Server
10 2 (0.46%) vRealize
10 2 (0.46%) ZABBIX
Vendors
1 78 (17.93%) Microsoft
2 58 (13.33%) ServiceNow
3 35 (8.05%) IBM
4 34 (7.82%) Dell
5 32 (7.36%) Citrix
6 26 (5.98%) Broadcom
6 26 (5.98%) SAP
7 25 (5.75%) Brocade
8 21 (4.83%) CA
8 21 (4.83%) Cisco
9 16 (3.68%) Atlassian
10 14 (3.22%) HP
11 13 (2.99%) Remedy
11 13 (2.99%) VMware
12 11 (2.53%) F5
12 11 (2.53%) NetApp
13 8 (1.84%) Infoblox
13 8 (1.84%) Okta
14 7 (1.61%) Bloomberg
14 7 (1.61%) Veritas