Service Desk Engineer Contracts

Service Desk Engineer
UK

The median Service Desk Engineer daily rate in the UK is £205 according to job vacancies posted during the 6 months to 14 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
14 May 2024		 Same period 2023 Same period 2022
Rank 541 641 753
Rank change year-on-year +100 +112 -114
Contract jobs requiring a Service Desk Engineer 46 65 78
As % of all contract jobs advertised in the UK 0.11% 0.11% 0.088%
As % of the Job Titles category 0.12% 0.12% 0.093%
Number of daily rates quoted 32 43 59
10th Percentile £166 £142 £113
25th Percentile £184 £157 £134
Median daily rate (50th Percentile) £205 £180 £175
Median % change year-on-year +13.89% +2.86% +13.64%
75th Percentile £288 £231 £200
90th Percentile £435 £464 £255
UK excluding London median daily rate £205 £190 £170
% change year-on-year +7.89% +11.76% +13.33%
Number of hourly rates quoted 5 8 2
10th Percentile £17.53 £15.18 £21.85
25th Percentile - £15.44 £22.38
Median hourly rate £20.00 £17.00 £23.50
Median % change year-on-year +17.65% -27.66% +23.68%
75th Percentile £22.00 £18.56 £24.38
90th Percentile £29.05 £19.49 £24.75
UK excluding London median hourly rate £16.75 £17.00 £25.00
% change year-on-year -1.47% -32.00% +35.98%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,586 54,569 84,106
% of contract IT jobs with a recognized job title 92.77% 94.66% 95.42%
Number of daily rates quoted 25,744 38,105 59,089
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.01%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,669 1,523 2,070
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.45 £15.75
Median hourly rate £37.18 £45.00 £23.91
Median % change year-on-year -17.38% +88.21% +6.27%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £73.02 £76.00 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +5.26%

Service Desk Engineer
Job Vacancy Trend

Job postings that featured Service Desk Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Desk Engineer.

Daily rate trend for Service Desk Engineer in the UK

Service Desk Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing Service Desk Engineer over the 6 months to 14 May 2024.

Daily rate histogram for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Desk Engineer.

Hourly rate trend for Service Desk Engineer in the UK

Service Desk Engineer
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Desk Engineer over the 6 months to 14 May 2024.

Hourly rate histogram for Service Desk Engineer in the UK

Service Desk Engineer
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Engineer within the UK over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
England +93 38 £210 +16.67% 56
London +87 22 £213 +3.56% 6
UK excluding London +44 22 £205 +7.89% 51
Work from Home +102 9 £254 +33.55% 23
South East +16 5 £281 +52.03% 6
Midlands +27 4 £180 -5.26% 7
South West +8 4 £448 +148.61% 12
North of England +25 3 - - 12
Scotland +38 2 £210 +3.70% 4
North West +29 2 - - 1
West Midlands +23 2 £180 - 4
Wales +20 2 £200 -
East Midlands +19 2 £175 -7.89% 3
Northern Ireland +8 2 £210 - 1
Yorkshire +20 1 - - 7

Service Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 14 May 2024, Service Desk Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Engineer in the job title.

1 31 (67.39%) Microsoft 365
2 25 (54.35%) Windows
2 25 (54.35%) Social Skills
3 21 (45.65%) Active Directory
4 18 (39.13%) Microsoft
4 18 (39.13%) Windows 10
5 13 (28.26%) Customer Service
6 12 (26.09%) Problem-Solving
7 10 (21.74%) ITIL
8 9 (19.57%) SharePoint
8 9 (19.57%) Microsoft Exchange
8 9 (19.57%) Degree
9 7 (15.22%) Windows Server
9 7 (15.22%) Microsoft Intune
9 7 (15.22%) ITSM
10 6 (13.04%) Finance
10 6 (13.04%) VMware
10 6 (13.04%) Microsoft Office
10 6 (13.04%) VPN
10 6 (13.04%) Apple
10 6 (13.04%) Security Cleared
10 6 (13.04%) Android
11 5 (10.87%) VMware Infrastructure
11 5 (10.87%) DNS
11 5 (10.87%) DHCP
11 5 (10.87%) TCP/IP
11 5 (10.87%) Cisco
11 5 (10.87%) Project Management
12 4 (8.70%) Service Management
12 4 (8.70%) SLA

Service Desk Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (19.57%) Microsoft Exchange
1 9 (19.57%) SharePoint
2 4 (8.70%) Confluence
Applications
1 6 (13.04%) Microsoft Office
2 3 (6.52%) Microsoft Excel
2 3 (6.52%) Microsoft PowerPoint
2 3 (6.52%) Microsoft Project
Business Applications
1 3 (6.52%) Remedy ITSM
Cloud Services
1 31 (67.39%) Microsoft 365
2 4 (8.70%) Azure
3 2 (4.35%) Entra ID
3 2 (4.35%) Google Workspace
3 2 (4.35%) SaaS
3 2 (4.35%) Slack
3 2 (4.35%) Zapier
Communications & Networking
1 6 (13.04%) VPN
2 5 (10.87%) DHCP
2 5 (10.87%) DNS
2 5 (10.87%) TCP/IP
3 3 (6.52%) Firewall
3 3 (6.52%) LAN
3 3 (6.52%) Skype
3 3 (6.52%) SMTP
3 3 (6.52%) WAN
4 2 (4.35%) WebEx
5 1 (2.17%) VoIP
Development Applications
1 4 (8.70%) JIRA
General
1 25 (54.35%) Social Skills
2 6 (13.04%) Finance
3 4 (8.70%) Analytical Skills
4 3 (6.52%) Military
5 2 (4.35%) Law
5 2 (4.35%) Legal
5 2 (4.35%) Manufacturing
5 2 (4.35%) Marketing
5 2 (4.35%) Retail
6 1 (2.17%) Banking
6 1 (2.17%) Documentation Skills
6 1 (2.17%) Electronics
6 1 (2.17%) Public Sector
6 1 (2.17%) Telecoms
Miscellaneous
1 3 (6.52%) iPhone
1 3 (6.52%) Onboarding
1 3 (6.52%) PKI
2 2 (4.35%) Video Conferencing
3 1 (2.17%) EPoS
Operating Systems
1 25 (54.35%) Windows
2 18 (39.13%) Windows 10
3 7 (15.22%) Windows Server
4 6 (13.04%) Android
5 2 (4.35%) Windows 7
5 2 (4.35%) Windows Server 2012
6 1 (2.17%) Apple iOS
6 1 (2.17%) Mac OS
6 1 (2.17%) VMS
Processes & Methodologies
1 13 (28.26%) Customer Service
2 12 (26.09%) Problem-Solving
3 10 (21.74%) ITIL
4 7 (15.22%) ITSM
5 5 (10.87%) Project Management
6 4 (8.70%) Customer Experience
6 4 (8.70%) Project Delivery
6 4 (8.70%) Service Management
7 3 (6.52%) Agile
7 3 (6.52%) Change Management
7 3 (6.52%) Continuous Improvement
7 3 (6.52%) Disaster Recovery
7 3 (6.52%) Office Automation
7 3 (6.52%) Performance Monitoring
7 3 (6.52%) PRINCE2
7 3 (6.52%) Proactive Monitoring
7 3 (6.52%) Root Cause Analysis
7 3 (6.52%) Service Delivery
7 3 (6.52%) Statistical Analysis
7 3 (6.52%) Ticket Management
Programming Languages
1 3 (6.52%) PowerShell
1 3 (6.52%) SQL
2 2 (4.35%) Bash
2 2 (4.35%) Google Apps Script
2 2 (4.35%) Python
Qualifications
1 9 (19.57%) Degree
2 6 (13.04%) Security Cleared
3 3 (6.52%) DV Cleared
3 3 (6.52%) SC Cleared
4 2 (4.35%) CCNA
4 2 (4.35%) Cisco Certification
4 2 (4.35%) Microsoft Certification
4 2 (4.35%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 4 (8.70%) SLA
System Software
1 21 (45.65%) Active Directory
2 5 (10.87%) VMware Infrastructure
3 3 (6.52%) Microsoft Virtual Server
3 3 (6.52%) Virtual Desktop
3 3 (6.52%) Virtual Servers
4 1 (2.17%) vSphere
Systems Management
1 7 (15.22%) Microsoft Intune
2 4 (8.70%) SCCM
3 3 (6.52%) Active Directory Federation Services
3 3 (6.52%) OPNET
3 3 (6.52%) SCOM
4 1 (2.17%) Single Sign-On
Vendors
1 18 (39.13%) Microsoft
2 6 (13.04%) Apple
2 6 (13.04%) VMware
3 5 (10.87%) Cisco
4 4 (8.70%) Citrix
5 3 (6.52%) Mitel
5 3 (6.52%) Progress
5 3 (6.52%) Remedy
5 3 (6.52%) SolarWinds
6 2 (4.35%) Avaya
6 2 (4.35%) Bloomberg
6 2 (4.35%) Google
6 2 (4.35%) Okta
6 2 (4.35%) Reuters
6 2 (4.35%) SAP
6 2 (4.35%) ServiceNow
7 1 (2.17%) HP
7 1 (2.17%) Snow
63 Service Desk Engineer jobs Nationwide