Period
to 20 January 2018

The median annual salary for a CRM Analyst was £41,000 in advertised job vacancies during the 6 months to 20 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Relationship Management Analyst
UK
6 months to
20 Jan 2018
Same period 2017 Same period 2016
Rank 903 887 962
Rank change year-on-year -16 +75 -161
Permanent jobs requiring a CRM Analyst 261 293 332
As % of all permanent IT jobs advertised in the UK 0.15% 0.17% 0.16%
As % of the Job Titles category 0.16% 0.17% 0.16%
Number of salaries quoted 214 249 280
UK median annual salary £41,000 £42,500 £40,000
Median salary % change year-on-year -3.53% +6.25% -5.88%
10th Percentile £30,000 £27,500 £25,750
90th Percentile £65,000 £63,750 £60,125
UK excluding London median annual salary £40,000 £39,000 £37,500
% change year-on-year +2.56% +4.00% -6.25%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166,327 170,795 201,526
% of permanent IT jobs with a recognized job title 96.08% 96.47% 96.58%
Number of salaries quoted 135,125 142,189 168,498
UK median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,000 £26,750
90th Percentile £80,000 £77,500 £75,325
UK excluding London median annual salary £42,500 £42,500 £41,500
% change year-on-year - +2.41% +3.75%

CRM Analyst
Job Vacancy Trend

Job postings that featured CRM Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for CRM Analyst in the UK

CRM Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM Analyst.

Salary trend for CRM Analyst in the UK

CRM Analyst
Salary Histogram

The salary distribution of IT jobs citing CRM Analyst over the 6 months to 20 January 2018.

Salary histogram for CRM Analyst in the UK

CRM Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM Analyst within the UK over the 6 months to 20 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -15 256 £41,500 -2.35% 33
London -40 137 £45,000 - 20
UK excluding London +25 122 £40,000 +2.56% 11
South East +60 80 £40,000 -14.89% 3
North of England -14 20 £35,000 +2.94% 3
Yorkshire +6 12 £33,750 -0.74% 1
East of England +7 11 £40,000 +18.52% 3
North West -19 8 £36,250 +3.57% 2
Midlands +24 7 £35,000 +16.67% 2
West Midlands +18 6 £31,750 -5.93% 1
Scotland -36 2 - -
East Midlands +29 1 £38,500 +28.33% 1
Wales +16 1 - -
South West +9 1 £32,500 -7.14%

CRM Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 January 2018, CRM Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring CRM Analyst in the job title.

1 261 (100.00%) CRM
2 110 (42.15%) Dynamics CRM
3 84 (32.18%) Microsoft
4 66 (25.29%) Finance
5 63 (24.14%) Data Analysis
6 59 (22.61%) Salesforce.com
7 55 (21.07%) Business Analysis
8 53 (20.31%) SQL
9 44 (16.86%) Marketing
10 41 (15.71%) Microsoft Excel
11 35 (13.41%) Test Automation
12 34 (13.03%) Agile Software Development
13 30 (11.49%) User Acceptance Testing
14 29 (11.11%) Asset Management
15 28 (10.73%) Legal
15 28 (10.73%) SAP
15 28 (10.73%) Analytical Skills
15 28 (10.73%) Acceptance Criteria
16 25 (9.58%) Business Intelligence
17 22 (8.43%) Stakeholder Management
18 21 (8.05%) Migration
18 21 (8.05%) Manual Testing
18 21 (8.05%) Coaching
19 19 (7.28%) Business Development
20 18 (6.90%) Risk Management
20 18 (6.90%) PRINCE2
20 18 (6.90%) ABAP
21 17 (6.51%) Risk Identification and Mitigation
21 17 (6.51%) User Stories
21 17 (6.51%) MS Access

CRM Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (3.83%) SharePoint
2 7 (2.68%) MS Exchange
3 6 (2.30%) SharePoint 2010
4 3 (1.15%) BizTalk Server
5 1 (0.38%) Adobe Experience Manager
5 1 (0.38%) CMS
5 1 (0.38%) Confluence
5 1 (0.38%) SAS
Applications
1 41 (15.71%) Microsoft Excel
2 9 (3.45%) Microsoft Office
3 4 (1.53%) MS Visio
4 3 (1.15%) Microsoft PowerPoint
5 1 (0.38%) Microsoft Project
5 1 (0.38%) Spreadsheet
Business Applications
1 110 (42.15%) Dynamics CRM
2 7 (2.68%) Salesforce.com CRM
3 4 (1.53%) NetSuite
3 4 (1.53%) SAP CRM
4 2 (0.77%) Dynamics AX
4 2 (0.77%) Eloqua
4 2 (0.77%) Oracle CRM
4 2 (0.77%) Raiser's Edge
5 1 (0.38%) Aareon QL
5 1 (0.38%) Academy Housing
5 1 (0.38%) arcHouse
5 1 (0.38%) FastStats
5 1 (0.38%) Kypera Housing
5 1 (0.38%) MIS ActiveH
5 1 (0.38%) Northgate Housing
5 1 (0.38%) OPENHousing
5 1 (0.38%) Orchard Housing
5 1 (0.38%) Siebel CRM
Cloud Services
1 13 (4.98%) Dynamics 365
2 9 (3.45%) Salesforce Service Cloud
3 8 (3.07%) Force.com
4 7 (2.68%) Office 365
5 3 (1.15%) SaaS
6 2 (0.77%) Google Analytics
6 2 (0.77%) Microsoft Azure
6 2 (0.77%) Yammer
7 1 (0.38%) Adobe Analytics
7 1 (0.38%) CheetahMail
7 1 (0.38%) Google Tag Manager
7 1 (0.38%) Silverpop
Communications & Networking
1 1 (0.38%) Intranet
1 1 (0.38%) SMS
Database & Business Intelligence
1 17 (6.51%) MS Access
2 10 (3.83%) Power BI
2 10 (3.83%) SQL Server
3 5 (1.92%) Data Warehouse
4 4 (1.53%) SQL Server Reporting Services
5 3 (1.15%) Blockchain
5 3 (1.15%) BusinessObjects
5 3 (1.15%) PowerPivot
6 1 (0.38%) Looker
6 1 (0.38%) Oracle BI EE
6 1 (0.38%) QlikView
6 1 (0.38%) Relational Database
6 1 (0.38%) SQL Server Analysis Services
6 1 (0.38%) SQL Server Integration Services
Development Applications
1 17 (6.51%) LSMW
2 8 (3.07%) JIRA
3 3 (1.15%) Selenium
4 2 (0.77%) Visual Studio Team System
4 2 (0.77%) WebDriver
4 2 (0.77%) Zephyr
5 1 (0.38%) Ant
5 1 (0.38%) Git (software)
5 1 (0.38%) Jenkins
General
1 66 (25.29%) Finance
2 44 (16.86%) Marketing
3 28 (10.73%) Legal
4 16 (6.13%) Banking
4 16 (6.13%) Retail
5 7 (2.68%) Investment Banking
6 6 (2.30%) Advertising
7 4 (1.53%) Games
8 3 (1.15%) Law
9 2 (0.77%) Financial Institution
9 2 (0.77%) Manufacturing
10 1 (0.38%) Private Banking
Libraries, Frameworks & Software Standards
1 16 (6.13%) Web Services
2 9 (3.45%) Visualforce
3 8 (3.07%) SOAP
4 7 (2.68%) .NET
4 7 (2.68%) HTML
5 6 (2.30%) Mason
6 3 (1.15%) CSS
6 3 (1.15%) XML
7 2 (0.77%) COM
8 1 (0.38%) .NET Framework
8 1 (0.38%) DHTML
8 1 (0.38%) J2EE
8 1 (0.38%) J2SE
8 1 (0.38%) JSON
8 1 (0.38%) Oracle Fusion
8 1 (0.38%) REST
Miscellaneous
1 28 (10.73%) Analytical Skills
2 4 (1.53%) Computer Science
2 4 (1.53%) Management Information System
2 4 (1.53%) Online Banking
3 3 (1.15%) Data Centre
3 3 (1.15%) Equities
3 3 (1.15%) Fintech
4 2 (0.77%) Enterprise Software
4 2 (0.77%) EPoS
4 2 (0.77%) Greenfield Project
5 1 (0.38%) Analytical Mindset
5 1 (0.38%) Data Structures
5 1 (0.38%) Mobile App
5 1 (0.38%) PMI
5 1 (0.38%) Reinsurance
5 1 (0.38%) Social Media
5 1 (0.38%) User Experience
5 1 (0.38%) Virtual Team
Operating Systems
1 3 (1.15%) Windows
2 2 (0.77%) Windows Server
3 1 (0.38%) Windows Server 2012
Processes & Methodologies
1 261 (100.00%) CRM
2 63 (24.14%) Data Analysis
3 55 (21.07%) Business Analysis
4 35 (13.41%) Test Automation
5 34 (13.03%) Agile Software Development
6 30 (11.49%) User Acceptance Testing
7 29 (11.11%) Asset Management
8 28 (10.73%) Acceptance Criteria
9 25 (9.58%) Business Intelligence
10 22 (8.43%) Stakeholder Management
11 21 (8.05%) Coaching
11 21 (8.05%) Manual Testing
11 21 (8.05%) Migration
12 19 (7.28%) Business Development
13 18 (6.90%) PRINCE2
13 18 (6.90%) Risk Management
14 17 (6.51%) Data Management
14 17 (6.51%) Data Migration
14 17 (6.51%) Use Case
14 17 (6.51%) User Stories
Programming Languages
1 53 (20.31%) SQL
2 18 (6.90%) ABAP
3 14 (5.36%) JavaScript
4 13 (4.98%) Apex Code
5 8 (3.07%) SOQL
5 8 (3.07%) SOSL
6 5 (1.92%) C#
6 5 (1.92%) T-SQL
7 4 (1.53%) Python
7 4 (1.53%) VBA
8 3 (1.15%) Java
8 3 (1.15%) PHP
8 3 (1.15%) R
Qualifications
1 16 (6.13%) Degree
2 7 (2.68%) ISEB
3 3 (1.15%) ISTQB
4 2 (0.77%) Computer Science Degree
4 2 (0.77%) Numerate Degree
5 1 (0.38%) HND
5 1 (0.38%) PMI Certification
Quality Assurance & Compliance
1 15 (5.75%) QA
2 7 (2.68%) Data Quality
3 5 (1.92%) GDPR
4 4 (1.53%) SLA
5 3 (1.15%) PCI DSS
5 3 (1.15%) PSD2
6 2 (0.77%) MiFID
7 1 (0.38%) Actionable Recommendations
7 1 (0.38%) PMBOK
Systems Management
1 1 (0.38%) Systems Management Server (SMS)
Vendors
1 84 (32.18%) Microsoft
2 59 (22.61%) Salesforce.com
3 28 (10.73%) SAP
4 15 (5.75%) Oracle
5 10 (3.83%) Siebel
6 6 (2.30%) Capita
6 6 (2.30%) Marketo
7 4 (1.53%) Tableau
8 3 (1.15%) Talend
9 2 (0.77%) Cognos
9 2 (0.77%) Google
9 2 (0.77%) Informatica
9 2 (0.77%) JD Edwards
9 2 (0.77%) Jitterbit
9 2 (0.77%) LexisNexis
9 2 (0.77%) Pardot
10 1 (0.38%) Adobe
10 1 (0.38%) Northgate
10 1 (0.38%) Pegasus
10 1 (0.38%) Remedy