Incident Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 25 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 224 235 270
Rank change year-on-year +11 +35 +16
Permanent jobs citing Incident Management 1,338 1,664 2,266
As % of all permanent jobs advertised in the UK 1.36% 1.58% 1.47%
As % of the Processes & Methodologies category 1.58% 1.65% 1.54%
Number of salaries quoted 967 1,045 1,646
10th Percentile £28,500 £27,700 £24,250
25th Percentile £32,500 £36,000 £32,000
Median annual salary (50th Percentile) £50,000 £52,500 £47,500
Median % change year-on-year -4.76% +10.53% -9.52%
75th Percentile £67,500 £71,652 £65,000
90th Percentile £87,500 £87,500 £79,375
UK excluding London median annual salary £44,274 £44,666 £42,500
% change year-on-year -0.88% +5.10% -5.56%

All Process and Methodology Skills
UK

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,476 100,576 147,122
As % of all permanent jobs advertised in the UK 86.05% 95.63% 95.59%
Number of salaries quoted 59,789 58,947 82,930
10th Percentile £29,000 £34,000 £33,476
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,700 £60,000
Median % change year-on-year -10.86% +2.83% +9.09%
75th Percentile £72,500 £82,500 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

3-month moving average salary quoted in jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

Salary distribution for jobs citing Incident Management over the 6 months to 25 April 2024.

Salary histogram for Incident Management in the UK

Incident Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +16 1,160 £50,000 -4.76% 312
UK excluding London -10 978 £44,274 -0.88% 234
Work from Home -32 425 £52,500 -4.55% 110
London +43 328 £70,000 +7.69% 91
North of England -29 272 £43,500 -4.92% 69
South East +6 229 £42,500 - 50
South West +50 169 £49,000 +36.11% 26
North West +1 129 £44,274 -6.79% 39
Midlands -13 105 £45,750 +16.10% 37
Yorkshire -21 96 £45,000 - 23
West Midlands +7 83 £45,000 -3.74% 28
Wales +24 68 £65,000 +136.36% 11
Scotland -43 55 £47,500 -25.81% 12
East of England -29 51 £32,000 -41.82% 32
North East +22 47 £32,500 -17.72% 7
Northern Ireland - 23 £35,000 - 4
East Midlands -31 21 £55,357 +70.33% 9
Isle of Man - 6 £36,000 -

Incident Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 74 (5.53%) Microsoft Exchange
2 73 (5.46%) WebLogic
3 61 (4.56%) SharePoint
4 44 (3.29%) Oracle Service Bus
5 22 (1.64%) SAS
6 16 (1.20%) Skype for Business
7 9 (0.67%) IIS
8 8 (0.60%) Confluence
9 4 (0.30%) CMS
10 3 (0.22%) IBM Notes
11 2 (0.15%) Apache
11 2 (0.15%) Liferay
11 2 (0.15%) Magnolia
11 2 (0.15%) nginx
11 2 (0.15%) Sitecore CMS
11 2 (0.15%) WordPress
12 1 (0.075%) Oracle Spatial
Applications
1 134 (10.01%) Microsoft Office
2 83 (6.20%) Microsoft Excel
3 54 (4.04%) MS Visio
4 18 (1.35%) Microsoft PowerPoint
5 4 (0.30%) Microsoft Project
6 3 (0.22%) Spreadsheet
7 2 (0.15%) Adobe Creative Suite
Business Applications
1 56 (4.19%) Remedy ITSM
2 13 (0.97%) Dynamics CRM
3 9 (0.67%) SAP S/4HANA
4 6 (0.45%) Elite 3E
5 5 (0.37%) Fidessa
5 5 (0.37%) Oracle ERP
5 5 (0.37%) Workday HCM
6 4 (0.30%) Dynamics NAV
6 4 (0.30%) NEC Housing
7 3 (0.22%) SAP HCM
7 3 (0.22%) SAP MM
8 2 (0.15%) Adaptiv
8 2 (0.15%) iTrent
8 2 (0.15%) NetSuite
8 2 (0.15%) SAP PP
8 2 (0.15%) SAP SCM
8 2 (0.15%) SAP WM
9 1 (0.075%) Carpe Diem
9 1 (0.075%) Endur
9 1 (0.075%) SAP Payroll
Cloud Services
1 288 (21.52%) Azure
2 255 (19.06%) Microsoft 365
3 98 (7.32%) AWS
4 50 (3.74%) Entra ID
5 47 (3.51%) SaaS
6 30 (2.24%) PaaS
7 25 (1.87%) Azure DevOps
8 23 (1.72%) IaaS
9 22 (1.64%) Serverless
10 19 (1.42%) Power Platform
11 18 (1.35%) Azure Functions
12 16 (1.20%) GCP
13 15 (1.12%) Cloud Computing
14 13 (0.97%) Azure Data Factory
14 13 (0.97%) Mimecast
15 12 (0.90%) Azure Logic Apps
15 12 (0.90%) Azure Service Bus
16 10 (0.75%) OneDrive
16 10 (0.75%) PowerApps
17 9 (0.67%) AWS CloudFormation
Communications & Networking
1 157 (11.73%) Firewall
2 90 (6.73%) DNS
3 69 (5.16%) Network Security
4 68 (5.08%) LAN
5 57 (4.26%) WAN
6 48 (3.59%) DHCP
7 46 (3.44%) SAN
7 46 (3.44%) Wireless
8 45 (3.36%) VPN
9 41 (3.06%) TCP/IP
10 25 (1.87%) Wi-Fi
11 22 (1.64%) Internet
12 20 (1.49%) Remote Desktop
13 18 (1.35%) VoIP
14 16 (1.20%) SD-WAN
15 14 (1.05%) Cisco ASA
15 14 (1.05%) Intrusion Detection
15 14 (1.05%) IP Telephony
16 12 (0.90%) VLAN
17 11 (0.82%) Skype
Database & Business Intelligence
1 66 (4.93%) SQL Server
2 54 (4.04%) Oracle Database
3 44 (3.29%) Oracle Database 10g
3 44 (3.29%) Oracle Database 11g
3 44 (3.29%) VLDB
4 30 (2.24%) MySQL
5 29 (2.17%) Elasticsearch
6 23 (1.72%) RDBMS
6 23 (1.72%) Relational Database
7 12 (0.90%) Amazon RDS
8 11 (0.82%) SQL Server Integration Services
9 10 (0.75%) Power BI
10 9 (0.67%) Azure SQL Database
11 7 (0.52%) Redis
12 3 (0.22%) SAP HANA
13 2 (0.15%) DB2
13 2 (0.15%) DTS
13 2 (0.15%) NoSQL
13 2 (0.15%) PostgreSQL
13 2 (0.15%) SQL Server Reporting Services
Development Applications
1 50 (3.74%) JIRA
2 8 (0.60%) GitLab
2 8 (0.60%) Jenkins
3 5 (0.37%) Git
3 5 (0.37%) HP UFT
3 5 (0.37%) JMeter
3 5 (0.37%) LoadRunner
3 5 (0.37%) MSTest
3 5 (0.37%) Postman
3 5 (0.37%) Selenium
3 5 (0.37%) Team Foundation Server
4 3 (0.22%) Sonatype Nexus
5 2 (0.15%) Bower
5 2 (0.15%) Burp Suite
5 2 (0.15%) git-flow
5 2 (0.15%) gulp
5 2 (0.15%) Metasploit
5 2 (0.15%) Moq
5 2 (0.15%) sqlmap
5 2 (0.15%) Visual Studio
General
1 492 (36.77%) Social Skills
2 261 (19.51%) Finance
3 257 (19.21%) Analytical Skills
4 63 (4.71%) Military
4 63 (4.71%) Organisational Skills
5 58 (4.33%) Telecoms
6 57 (4.26%) Legal
7 54 (4.04%) Law
8 53 (3.96%) Banking
9 50 (3.74%) Public Sector
10 37 (2.77%) Retail
11 33 (2.47%) Inclusion and Diversity
12 30 (2.24%) Police
13 29 (2.17%) Manufacturing
14 25 (1.87%) Documentation Skills
14 25 (1.87%) Marketing
15 20 (1.49%) Electronics
16 16 (1.20%) Financial Institution
16 16 (1.20%) Presentation Skills
17 14 (1.05%) Influencing Skills
Job Titles
1 372 (27.80%) Analyst
2 172 (12.86%) Senior
3 165 (12.33%) Support Analyst
4 114 (8.52%) Applications Support
5 108 (8.07%) Support Engineer
6 103 (7.70%) Lead
7 99 (7.40%) Service Manager
8 92 (6.88%) Applications Support Analyst
9 87 (6.50%) IT Support
10 78 (5.83%) Service Analyst
11 75 (5.61%) Incident Manager
12 72 (5.38%) Security Analyst
13 71 (5.31%) IT Analyst
13 71 (5.31%) Senior Analyst
14 66 (4.93%) Consultant
15 65 (4.86%) Service Desk Analyst
16 58 (4.33%) Infrastructure Engineer
17 57 (4.26%) Team Leader
18 54 (4.04%) IT Engineer
19 53 (3.96%) Security Consultant
Libraries, Frameworks & Software Standards
1 37 (2.77%) .NET
2 35 (2.62%) CSS
3 29 (2.17%) J2EE
3 29 (2.17%) Java EE
3 29 (2.17%) Spring
4 28 (2.09%) HTML
5 27 (2.02%) Web Services
6 24 (1.79%) AngularJS
6 24 (1.79%) Elastic Stack
7 22 (1.64%) Twitter Bootstrap
8 20 (1.49%) FIX Protocol
9 19 (1.42%) .NET Framework
10 7 (0.52%) JSON
10 7 (0.52%) Node.js
11 6 (0.45%) ARM Templates
11 6 (0.45%) ASP.NET
11 6 (0.45%) Middleware
11 6 (0.45%) Oracle Fusion
11 6 (0.45%) XML
12 5 (0.37%) WebdriverIO
Miscellaneous
1 147 (10.99%) Management Information System
2 63 (4.71%) Data Centre
3 36 (2.69%) Security Operations Centre
3 36 (2.69%) Self-Motivation
4 32 (2.39%) Driving Licence
5 29 (2.17%) CMDB
6 28 (2.09%) Cyber Kill Chain
7 27 (2.02%) Enterprise Storage
8 24 (1.79%) Cyber Threat
8 24 (1.79%) Legacy Systems
9 21 (1.57%) Security Posture
10 20 (1.49%) Onboarding
11 17 (1.27%) Cyber Defence
12 14 (1.05%) Cyberattack
13 12 (0.90%) Product Ownership
14 10 (0.75%) Analytical Mindset
14 10 (0.75%) Cloud Native
14 10 (0.75%) Distributed Denial-of-Service
14 10 (0.75%) Hedge funds
14 10 (0.75%) iPhone
Operating Systems
1 369 (27.58%) Windows
2 177 (13.23%) Linux
3 137 (10.24%) Windows Server
4 135 (10.09%) Unix
5 77 (5.75%) Windows 10
6 46 (3.44%) Solaris
7 28 (2.09%) Windows Server 2016
8 21 (1.57%) Mac OS X
8 21 (1.57%) Windows Server 2019
9 12 (0.90%) Android
10 11 (0.82%) Windows 7
11 10 (0.75%) Windows Server 2012
12 9 (0.67%) Apple iOS
12 9 (0.67%) Windows Server 2003
13 8 (0.60%) CentOS
13 8 (0.60%) Ubuntu
14 5 (0.37%) Windows Server 2008
15 4 (0.30%) Windows 8
16 3 (0.22%) Amazon Linux
16 3 (0.22%) Kali Linux
Processes & Methodologies
1 495 (37.00%) ITIL
2 316 (23.62%) Problem-Solving
3 296 (22.12%) Service Management
4 271 (20.25%) Change Management
5 234 (17.49%) Cybersecurity
6 229 (17.12%) Problem Management
7 205 (15.32%) ITSM
8 203 (15.17%) Service Delivery
9 202 (15.10%) Customer Service
10 175 (13.08%) Incident Response
11 172 (12.86%) Information Security
12 163 (12.18%) Continuous Improvement
13 153 (11.43%) Actionable Insight
14 139 (10.39%) Security Operations
15 131 (9.79%) Root Cause Analysis
16 126 (9.42%) Mentoring
17 103 (7.70%) Major Incident Management
17 103 (7.70%) SIEM
18 98 (7.32%) Agile
19 94 (7.03%) Risk Management
Programming Languages
1 144 (10.76%) SQL
2 101 (7.55%) PowerShell
3 52 (3.89%) Java
3 52 (3.89%) PL/SQL
3 52 (3.89%) Python
4 35 (2.62%) C#
5 31 (2.32%) Shell Script
6 30 (2.24%) JavaScript
7 24 (1.79%) Bash
8 11 (0.82%) T-SQL
8 11 (0.82%) VBA
9 10 (0.75%) MATLAB
9 10 (0.75%) VB.NET
10 5 (0.37%) Perl
10 5 (0.37%) Ruby
11 4 (0.30%) VB
12 3 (0.22%) Go
12 3 (0.22%) TypeScript
13 2 (0.15%) Kotlin
13 2 (0.15%) Kusto Query Language
Qualifications
1 261 (19.51%) Security Cleared
2 232 (17.34%) Degree
3 198 (14.80%) SC Cleared
4 114 (8.52%) CISSP
5 83 (6.20%) DV Cleared
6 79 (5.90%) CISM
7 75 (5.61%) ITIL Certification
8 60 (4.48%) Microsoft Certification
9 51 (3.81%) Azure Certification
10 50 (3.74%) Cisco Certification
11 35 (2.62%) CISA
12 32 (2.39%) CCNP
13 29 (2.17%) Computer Science Degree
14 27 (2.02%) CCNA
15 22 (1.64%) CRISC
16 20 (1.49%) A+ Certification
17 18 (1.35%) ITIL Foundation Certificate
18 17 (1.27%) ISO 27001 Lead Auditor
19 15 (1.12%) GCIH
19 15 (1.12%) MCSE
Quality Assurance & Compliance
1 241 (18.01%) SLA
2 107 (8.00%) ISO/IEC 27001
3 72 (5.38%) NIST
4 40 (2.99%) Cyber Essentials
5 29 (2.17%) GDPR
6 20 (1.49%) JSP 440
7 19 (1.42%) PCI DSS
8 16 (1.20%) QA
9 13 (0.97%) GRC
10 10 (0.75%) Accessibility
10 10 (0.75%) PMO
11 8 (0.60%) Cyber Essentials PLUS
11 8 (0.60%) HIPAA
12 7 (0.52%) ISO 22301
12 7 (0.52%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 6 (0.45%) SOC 2
14 5 (0.37%) NIST 800
15 4 (0.30%) California Consumer Privacy Act
15 4 (0.30%) HMG Security Policy Framework
15 4 (0.30%) NCSC
System Software
1 280 (20.93%) Active Directory
2 88 (6.58%) VMware Infrastructure
3 82 (6.13%) Hyper-V
4 44 (3.29%) Oracle RAC
4 44 (3.29%) vSphere
5 17 (1.27%) Docker
5 17 (1.27%) VMware ESXi
6 12 (0.90%) Firmware
6 12 (0.90%) Virtual Machines
7 10 (0.75%) VMware NSX
8 9 (0.67%) Virtual Desktop
9 2 (0.15%) Terminal Services
9 2 (0.15%) VMware Workstation
10 1 (0.075%) BitLocker
10 1 (0.075%) NFS
10 1 (0.075%) Virtual Servers
Systems Management
1 72 (5.38%) SCCM
2 52 (3.89%) Microsoft Intune
3 46 (3.44%) Data Guard
4 44 (3.29%) Oracle RMAN
5 34 (2.54%) Single Sign-On
6 29 (2.17%) OpenSSO
6 29 (2.17%) vCenter Server
7 28 (2.09%) Terraform
8 17 (1.27%) Ansible
9 16 (1.20%) Kubernetes
10 11 (0.82%) SCOM
11 9 (0.67%) NetBackup
11 9 (0.67%) QRadar
12 8 (0.60%) WSUS
13 7 (0.52%) CASB
14 6 (0.45%) Cisco Prime
14 6 (0.45%) Grafana
14 6 (0.45%) NetCrunch
15 5 (0.37%) Kibana
15 5 (0.37%) Opsview
Vendors
1 438 (32.74%) Microsoft
2 149 (11.14%) VMware
3 135 (10.09%) Cisco
4 121 (9.04%) ServiceNow
5 120 (8.97%) Oracle
6 95 (7.10%) Remedy
7 49 (3.66%) Dell
8 45 (3.36%) Sun
9 44 (3.29%) Citrix
10 38 (2.84%) SAP
10 38 (2.84%) SolarWinds
11 28 (2.09%) Splunk
12 24 (1.79%) Tanium
12 24 (1.79%) Tripwire
13 22 (1.64%) HP
13 22 (1.64%) Meraki
14 21 (1.57%) Mitel
15 20 (1.49%) Palo Alto
16 15 (1.12%) Google
17 14 (1.05%) Avaya