Service Desk Support Jobs in the UK excluding London

Service Desk Support
UK > UK excluding London

The median Service Desk Support salary in the UK excluding London is £27,000 per year, according to job vacancies posted during the 6 months leading to 14 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
14 May 2025
Same period 2024 Same period 2023
Rank 525 679 647
Rank change year-on-year +154 -32 +53
Permanent jobs requiring a Service Desk Support 54 84 109
As % of all permanent jobs advertised in the UK excluding London 0.14% 0.12% 0.18%
As % of the Job Titles category 0.15% 0.13% 0.20%
Number of salaries quoted 42 77 96
10th Percentile - £21,000 £21,875
25th Percentile £25,500 £23,750 £24,500
Median annual salary (50th Percentile) £27,000 £28,500 £27,500
Median % change year-on-year -5.26% +3.64% +13.40%
75th Percentile £29,500 £36,500 £31,250
90th Percentile £34,225 - £37,250
UK median annual salary £28,000 £30,000 £30,000
% change year-on-year -6.67% - +13.21%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 35,324 67,152 53,648
% of permanent jobs with a recognized job title 90.60% 94.79% 89.25%
Number of salaries quoted 18,511 47,504 30,595
10th Percentile £27,000 £26,750 £29,750
25th Percentile £37,574 £35,000 £38,750
Median annual salary (50th Percentile) £51,645 £50,000 £53,000
Median % change year-on-year +3.29% -5.66% +5.64%
75th Percentile £65,000 £63,750 £68,750
90th Percentile £77,500 £76,250 £81,250
UK median annual salary £56,500 £52,500 £60,000
% change year-on-year +7.62% -12.50% -

Service Desk Support
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Support in the UK excluding London

Service Desk Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Support in the UK excluding London.

Salary trend for Service Desk Support in the UK excluding London

Service Desk Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Support in the UK excluding London over the 6 months to 14 May 2025.

Salary histogram for Service Desk Support in the UK excluding London

Service Desk Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support within the UK excluding London region over the 6 months to 14 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +100 21 £27,000 -0.92% 2
North of England +39 19 £28,000 +14.29% 2
North West +14 18 £28,000 +33.33% 1
Midlands +62 6 £26,000 -
East of England +48 6 £28,000 +1.64%
East Midlands +36 6 £26,000 +18.18%
South West +107 1 £31,250 -10.71%
Yorkshire +54 1 - - 1
Wales +41 1 £34,000 +18.26%
Service Desk Support
UK

Service Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 14 May 2025, Service Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Support in the job title.

1 36 (66.67%) Microsoft 365
2 33 (61.11%) Microsoft
3 30 (55.56%) Windows
4 24 (44.44%) ITIL
5 21 (38.89%) Social Skills
5 21 (38.89%) Customer Service
6 19 (35.19%) Problem-Solving
7 13 (24.07%) Retail
7 13 (24.07%) Windows 10
8 12 (22.22%) Microsoft Office
9 11 (20.37%) SLA
10 10 (18.52%) Active Directory
11 9 (16.67%) Network Monitoring
11 9 (16.67%) SharePoint
12 8 (14.81%) JIRA
12 8 (14.81%) SQL
12 8 (14.81%) SQL Server
12 8 (14.81%) Virtual Desktop
12 8 (14.81%) Confluence
13 7 (12.96%) VLAN
13 7 (12.96%) ITSM
13 7 (12.96%) Law
14 6 (11.11%) Telecoms
14 6 (11.11%) Microsoft Certification
15 5 (9.26%) Finance
15 5 (9.26%) Service Delivery
15 5 (9.26%) Change Management
15 5 (9.26%) ServiceNow
16 4 (7.41%) Windows 7
16 4 (7.41%) Accessibility

Service Desk Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (16.67%) SharePoint
2 8 (14.81%) Confluence
3 1 (1.85%) IIS
3 1 (1.85%) Microsoft Exchange
Applications
1 12 (22.22%) Microsoft Office
2 3 (5.56%) Microsoft Excel
2 3 (5.56%) Microsoft PowerPoint
Business Applications
1 1 (1.85%) assyst
Cloud Services
1 36 (66.67%) Microsoft 365
2 3 (5.56%) SaaS
3 1 (1.85%) Azure
3 1 (1.85%) Entra ID
3 1 (1.85%) OneDrive
Communications & Networking
1 7 (12.96%) VLAN
2 4 (7.41%) Firewall
2 4 (7.41%) LAN
2 4 (7.41%) WAN
2 4 (7.41%) Wi-Fi
3 3 (5.56%) Broadband
3 3 (5.56%) PBX
3 3 (5.56%) VoIP
3 3 (5.56%) Wireless
4 2 (3.70%) DHCP
4 2 (3.70%) DNS
5 1 (1.85%) IPsec
5 1 (1.85%) Network Security
5 1 (1.85%) TCP/IP
5 1 (1.85%) VPN
Database & Business Intelligence
1 8 (14.81%) SQL Server
Development Applications
1 8 (14.81%) JIRA
General
1 21 (38.89%) Social Skills
2 13 (24.07%) Retail
3 7 (12.96%) Law
4 6 (11.11%) Telecoms
5 5 (9.26%) Finance
6 3 (5.56%) Banking
7 2 (3.70%) Analytical Skills
7 2 (3.70%) Legal
8 1 (1.85%) Aerospace
8 1 (1.85%) Organisational Skills
8 1 (1.85%) Public Sector
Miscellaneous
1 3 (5.56%) Blackberry
2 1 (1.85%) Driving Licence
2 1 (1.85%) Robotics
2 1 (1.85%) Virtual Team
Operating Systems
1 30 (55.56%) Windows
2 13 (24.07%) Windows 10
3 4 (7.41%) Windows 7
4 2 (3.70%) Windows Server
5 1 (1.85%) Windows Server 2008
5 1 (1.85%) Windows Server 2012
Processes & Methodologies
1 24 (44.44%) ITIL
2 21 (38.89%) Customer Service
3 19 (35.19%) Problem-Solving
4 9 (16.67%) Network Monitoring
5 7 (12.96%) ITSM
6 5 (9.26%) Change Management
6 5 (9.26%) Service Delivery
7 3 (5.56%) Antivirus Management
7 3 (5.56%) CRM
7 3 (5.56%) Customer Experience
7 3 (5.56%) Data Management
7 3 (5.56%) Incident Management
7 3 (5.56%) Innovative Thinking
7 3 (5.56%) Migration
7 3 (5.56%) Service Management
7 3 (5.56%) Ticket Management
8 2 (3.70%) Continuous Improvement
8 2 (3.70%) Mentoring
8 2 (3.70%) Problem Management
9 1 (1.85%) Disaster Recovery
Programming Languages
1 8 (14.81%) SQL
Qualifications
1 6 (11.11%) Microsoft Certification
2 3 (5.56%) Degree
2 3 (5.56%) ITIL Certification
3 2 (3.70%) Security Cleared
4 1 (1.85%) SC Cleared
Quality Assurance & Compliance
1 11 (20.37%) SLA
2 4 (7.41%) Accessibility
System Software
1 10 (18.52%) Active Directory
2 8 (14.81%) Virtual Desktop
3 1 (1.85%) VMware Infrastructure
Vendors
1 33 (61.11%) Microsoft
2 5 (9.26%) ServiceNow
3 4 (7.41%) Cisco
4 3 (5.56%) Adobe
4 3 (5.56%) Dell
4 3 (5.56%) Draytek
4 3 (5.56%) HP
4 3 (5.56%) iManage
4 3 (5.56%) Intapp
4 3 (5.56%) Ubiquiti
4 3 (5.56%) WatchGuard
5 1 (1.85%) SolarWinds
5 1 (1.85%) VMware