ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 5 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 41 44 53
Rank change year-on-year +3 +9 +5
Contract jobs citing ITIL 1,930 2,845 4,136
As % of all contract jobs advertised in the UK 4.47% 4.82% 4.66%
As % of the Processes & Methodologies category 5.18% 5.36% 5.15%
Number of daily rates quoted 1,290 2,007 2,819
10th Percentile £205 £203 £180
25th Percentile £325 £332 £318
Median daily rate (50th Percentile) £490 £470 £451
Median % change year-on-year +4.26% +4.33% +6.00%
75th Percentile £588 £575 £575
90th Percentile £688 £675 £650
UK excluding London median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% +6.25%
Number of hourly rates quoted 148 159 223
10th Percentile £14.00 £13.41 £13.05
25th Percentile £14.16 £14.25 £13.25
Median hourly rate £17.69 £19.39 £16.25
Median % change year-on-year -8.74% +19.29% -18.28%
75th Percentile £23.97 £47.00 £21.27
90th Percentile £46.18 £65.75 £33.52
UK excluding London median hourly rate £17.50 £18.50 £15.50
% change year-on-year -5.41% +19.35% -18.42%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 37,268 53,074 80,383
As % of all contract IT jobs advertised in the UK 86.35% 89.85% 90.59%
Number of daily rates quoted 24,016 36,805 56,451
10th Percentile £300 £325 £340
25th Percentile £413 £438 £425
Median daily rate (50th Percentile) £525 £550 £530
Median % change year-on-year -4.55% +3.77% +8.72%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £475
% change year-on-year - +5.26% +8.57%
Number of hourly rates quoted 2,439 1,749 1,911
10th Percentile £12.75 £11.00 £12.50
25th Percentile £16.00 £16.25 £15.50
Median hourly rate £35.95 £35.80 £25.00
Median % change year-on-year +0.42% +43.20% +2.04%
75th Percentile £60.00 £65.00 £49.25
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £37.50 £35.00 £20.00
% change year-on-year +7.14% +75.00% -6.98%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 5 May 2024.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 5 May 2024.

Hourly rate histogram for ITIL in the UK

ITIL
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +5 1,753 £495 +4.21% 895
UK excluding London -2 1,191 £475 +5.56% 679
London +6 623 £500 +1.42% 266
Work from Home +13 595 £500 +4.71% 351
South East -1 326 £488 +7.14% 176
South West +12 270 £500 -4.76% 90
North of England -5 247 £475 +5.56% 178
Midlands +2 137 £450 - 107
North West -16 133 £487 +0.31% 98
East of England -10 123 £425 +11.48% 73
West Midlands +15 113 £450 -10.00% 65
Yorkshire +17 106 £475 +18.75% 51
Scotland -13 84 £325 -23.53% 46
East Midlands -31 22 £540 +47.95% 42
North East +21 20 £488 +8.33% 30
Wales -30 4 £278 -14.62% 17
Isle of Man - 3 - - 3

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 128 (6.63%) Microsoft Exchange
2 116 (6.01%) SharePoint
3 62 (3.21%) Confluence
4 42 (2.18%) SharePoint Server
5 21 (1.09%) Skype for Business
6 11 (0.57%) CMS
7 8 (0.41%) Exchange Server 2007
7 8 (0.41%) IBM HTTP Server
7 8 (0.41%) WebSphere
7 8 (0.41%) WebSphere Application Server
7 8 (0.41%) WebSphere Portal
8 7 (0.36%) SharePoint 2010
9 5 (0.26%) Exchange Server 2010
9 5 (0.26%) IIS
9 5 (0.26%) nginx
10 4 (0.21%) MQSeries
11 3 (0.16%) Adobe Experience Manager
11 3 (0.16%) Drupal
11 3 (0.16%) Exchange Server 2013
11 3 (0.16%) SAS
Applications
1 172 (8.91%) Microsoft Office
2 72 (3.73%) Microsoft Excel
3 32 (1.66%) Microsoft PowerPoint
4 12 (0.62%) MS Visio
5 10 (0.52%) Microsoft Project
6 4 (0.21%) Spreadsheet
7 3 (0.16%) SPSS
8 1 (0.052%) Adobe Creative Suite
8 1 (0.052%) AutoCAD
8 1 (0.052%) Chatbot
Business Applications
1 38 (1.97%) Remedy ITSM
2 18 (0.93%) SAP S/4HANA
3 5 (0.26%) Aladdin
3 5 (0.26%) SimCorp Dimension
4 3 (0.16%) Dynamics CRM
4 3 (0.16%) Dynamics GP
4 3 (0.16%) OPENHousing
4 3 (0.16%) Sage X3
4 3 (0.16%) SAP HCM
4 3 (0.16%) SAP Oil and Gas
4 3 (0.16%) SAP PM
4 3 (0.16%) Shopify
4 3 (0.16%) Sparx Enterprise Architect
5 2 (0.10%) assyst
5 2 (0.10%) ION MarketView
5 2 (0.10%) Remedy AR System
5 2 (0.10%) Salesforce CRM
5 2 (0.10%) SAP WM
5 2 (0.10%) SystmOne
6 1 (0.052%) Dynamics NAV
Cloud Services
1 311 (16.11%) Microsoft 365
2 309 (16.01%) Azure
3 108 (5.60%) AWS
4 75 (3.89%) Power Platform
5 65 (3.37%) Entra ID
6 38 (1.97%) Azure Stack
7 30 (1.55%) OneDrive
8 29 (1.50%) GCP
9 26 (1.35%) SaaS
10 25 (1.30%) IaaS
10 25 (1.30%) PaaS
11 24 (1.24%) Azure Monitor
12 19 (0.98%) Azure DevOps
13 17 (0.88%) Azure Storage
14 15 (0.78%) OCI
15 14 (0.73%) PowerApps
16 13 (0.67%) Serverless
17 11 (0.57%) Mimecast
18 10 (0.52%) Dynamics 365
19 9 (0.47%) SuccessFactors
Communications & Networking
1 189 (9.79%) Firewall
2 110 (5.70%) DNS
3 91 (4.72%) WAN
4 85 (4.40%) DHCP
4 85 (4.40%) LAN
5 80 (4.15%) SAN
6 67 (3.47%) VPN
7 63 (3.26%) BGP
7 63 (3.26%) Wi-Fi
8 45 (2.33%) TCP/IP
9 41 (2.12%) Network Security
10 35 (1.81%) Wireless
11 31 (1.61%) Cisco ASA
12 28 (1.45%) OSPF
13 25 (1.30%) Cisco ISE
13 25 (1.30%) IPsec
13 25 (1.30%) Skype
14 24 (1.24%) SNMP
14 24 (1.24%) VoIP
15 22 (1.14%) Cisco Firepower
Database & Business Intelligence
1 55 (2.85%) Power BI
2 36 (1.87%) SQL Server
3 13 (0.67%) Big Data
3 13 (0.67%) SQL Server Reporting Services
4 12 (0.62%) Data Lake
5 11 (0.57%) MySQL
5 11 (0.57%) Sybase ASE
5 11 (0.57%) Tableau
6 10 (0.52%) Relational Database
7 8 (0.41%) Metadata
8 7 (0.36%) Elasticsearch
8 7 (0.36%) PowerPivot
9 6 (0.31%) Data Mining
9 6 (0.31%) Microsoft Power View
10 5 (0.26%) Crystal Reports
10 5 (0.26%) NonStop SQL
11 4 (0.21%) Azure SQL Database
11 4 (0.21%) Data Warehouse
11 4 (0.21%) DB2
11 4 (0.21%) DynamoDB
Development Applications
1 101 (5.23%) JIRA
2 24 (1.24%) Rational DOORS
3 17 (0.88%) Jenkins
4 11 (0.57%) Git
5 10 (0.52%) Artifactory
6 8 (0.41%) Subversion
7 6 (0.31%) IBM UrbanCode
7 6 (0.31%) Selenium
8 5 (0.26%) Visual Studio
9 4 (0.21%) Oracle Forms
10 3 (0.16%) Bitbucket
10 3 (0.16%) GitLab
10 3 (0.16%) Maven
11 2 (0.10%) JMeter
11 2 (0.10%) MSI
11 2 (0.10%) SoapUI
11 2 (0.10%) Sonatype Nexus
12 1 (0.052%) Axure RP
12 1 (0.052%) Team Foundation Server
12 1 (0.052%) Zephyr
General
1 671 (34.77%) Social Skills
2 309 (16.01%) Finance
3 244 (12.64%) Public Sector
4 218 (11.30%) Analytical Skills
5 116 (6.01%) Telecoms
6 94 (4.87%) Banking
7 83 (4.30%) Organisational Skills
8 62 (3.21%) Presentation Skills
9 49 (2.54%) Retail
10 48 (2.49%) Legal
11 44 (2.28%) Manufacturing
12 42 (2.18%) Marketing
13 30 (1.55%) Documentation Skills
14 25 (1.30%) Influencing Skills
15 20 (1.04%) Law
16 18 (0.93%) Electronics
17 16 (0.83%) Front Office
17 16 (0.83%) Police
18 14 (0.73%) Inclusion and Diversity
18 14 (0.73%) Pharmaceutical
Job Titles
1 397 (20.57%) Analyst
2 202 (10.47%) Architect
3 182 (9.43%) Service Analyst
4 163 (8.45%) Senior
5 140 (7.25%) Service Desk Analyst
6 128 (6.63%) Service Manager
7 117 (6.06%) Support Engineer
8 94 (4.87%) Developer
9 80 (4.15%) Lead
10 77 (3.99%) Support Analyst
11 73 (3.78%) Infrastructure Engineer
12 72 (3.73%) Consultant
13 63 (3.26%) Network Engineer
14 62 (3.21%) Desktop Support
15 61 (3.16%) IT Analyst
15 61 (3.16%) IT Support
16 54 (2.80%) IT Manager
17 51 (2.64%) Business Analyst
18 50 (2.59%) ServiceNow Architect
18 50 (2.59%) Solutions Architect
Libraries, Frameworks & Software Standards
1 36 (1.87%) Middleware
2 32 (1.66%) CSS
3 29 (1.50%) Web Services
4 25 (1.30%) .NET
5 24 (1.24%) HTML
6 20 (1.04%) REST
7 18 (0.93%) LDAP
8 16 (0.83%) ARM Templates
9 12 (0.62%) Jinja
10 11 (0.57%) J2EE
11 10 (0.52%) Kafka
12 9 (0.47%) AngularJS
12 9 (0.47%) SailPoint
12 9 (0.47%) XML
13 8 (0.41%) ActiveMQ
13 8 (0.41%) Elastic Stack
14 7 (0.36%) SOAP
14 7 (0.36%) Software Packaging
15 6 (0.31%) jQuery
16 5 (0.26%) .NET Framework
Miscellaneous
1 113 (5.85%) Management Information System
2 88 (4.56%) Data Centre
3 79 (4.09%) CMDB
4 63 (3.26%) Self-Motivation
5 57 (2.95%) Driving Licence
6 48 (2.49%) PKI
7 42 (2.18%) Video Conferencing
8 41 (2.12%) Private Cloud
9 27 (1.40%) Virtual Team
10 22 (1.14%) iPhone
11 19 (0.98%) Security Operations Centre
12 18 (0.93%) Clustering
12 18 (0.93%) CSOC
12 18 (0.93%) Onboarding
13 17 (0.88%) Blackberry
13 17 (0.88%) Data Protection Act
13 17 (0.88%) Hedge funds
13 17 (0.88%) Product Ownership
13 17 (0.88%) Public Cloud
14 14 (0.73%) Linux Command Line
Operating Systems
1 538 (27.88%) Windows
2 201 (10.41%) Windows 10
3 191 (9.90%) Linux
4 170 (8.81%) Windows Server
5 87 (4.51%) Windows Server 2016
6 75 (3.89%) Windows Server 2019
7 66 (3.42%) Unix
8 59 (3.06%) Windows 7
9 58 (3.01%) Windows Server 2012
10 29 (1.50%) Ubuntu
11 25 (1.30%) Apple iOS
12 24 (1.24%) Android
12 24 (1.24%) Mac OS
13 21 (1.09%) Windows NT
14 20 (1.04%) Debian
15 14 (0.73%) Solaris
15 14 (0.73%) Windows XP
16 12 (0.62%) Red Hat Enterprise Linux
17 9 (0.47%) Windows Server 2008
18 8 (0.41%) VMS
Processes & Methodologies
1 594 (30.78%) Service Management
2 445 (23.06%) ITSM
3 379 (19.64%) Problem-Solving
4 371 (19.22%) Customer Service
5 350 (18.13%) Agile
6 274 (14.20%) Service Delivery
7 261 (13.52%) Change Management
8 233 (12.07%) Incident Management
9 205 (10.62%) Problem Management
10 175 (9.07%) Project Management
11 171 (8.86%) Continuous Improvement
12 161 (8.34%) DevOps
13 137 (7.10%) Stakeholder Management
14 118 (6.11%) Configuration Management
15 111 (5.75%) Project Delivery
16 110 (5.70%) Customer Requirements
17 107 (5.54%) Disaster Recovery
18 106 (5.49%) Service Design
19 105 (5.44%) Release Management
20 103 (5.34%) Infrastructure Engineering
Programming Languages
1 171 (8.86%) PowerShell
2 103 (5.34%) SQL
3 83 (4.30%) Python
4 41 (2.12%) C#
5 37 (1.92%) JavaScript
6 31 (1.61%) Perl
7 22 (1.14%) Java
8 21 (1.09%) VBScript
9 19 (0.98%) VB
10 16 (0.83%) Bash
10 16 (0.83%) Bicep
11 15 (0.78%) Shell Script
12 12 (0.62%) Tcl
13 8 (0.41%) C++
13 8 (0.41%) VB.NET
14 7 (0.36%) VBA
15 5 (0.26%) COBOL
15 5 (0.26%) DCL
15 5 (0.26%) Go
16 4 (0.21%) Apex Code
Qualifications
1 618 (32.02%) Security Cleared
2 415 (21.50%) SC Cleared
3 313 (16.22%) Degree
4 265 (13.73%) DV Cleared
5 168 (8.70%) ITIL Certification
6 120 (6.22%) Microsoft Certification
7 108 (5.60%) Cisco Certification
8 81 (4.20%) CCNA
9 60 (3.11%) A+ Certification
9 60 (3.11%) ITIL Foundation Certificate
10 54 (2.80%) CCNP
11 52 (2.69%) MCP
12 48 (2.49%) Computer Science Degree
13 47 (2.44%) MCSA
14 42 (2.18%) MCSE
15 38 (1.97%) BPSS Clearance
16 20 (1.04%) Azure Certification
16 20 (1.04%) TOGAF Certification
17 16 (0.83%) PMI Certification
17 16 (0.83%) PMP
Quality Assurance & Compliance
1 157 (8.13%) SLA
2 78 (4.04%) QA
3 38 (1.97%) ISO/IEC 20000
3 38 (1.97%) ISO/IEC 27001
4 36 (1.87%) Government Security Classifications
5 31 (1.61%) GDPR
6 21 (1.09%) COBIT
7 20 (1.04%) NIST
8 17 (0.88%) NCSC
9 13 (0.67%) Cyber Essentials
9 13 (0.67%) Data Quality
10 12 (0.62%) Disclosure Scotland
11 11 (0.57%) PCI DSS
12 8 (0.41%) ISO 9001
12 8 (0.41%) PMO
13 5 (0.26%) Accessibility
13 5 (0.26%) GRC
14 3 (0.16%) Cyber Essentials PLUS
14 3 (0.16%) ISO 22301
15 1 (0.052%) NIST 800
System Software
1 338 (17.51%) Active Directory
2 109 (5.65%) VMware Infrastructure
3 53 (2.75%) Firmware
4 39 (2.02%) Hyper-V
5 33 (1.71%) Virtual Desktop
6 29 (1.50%) Virtual Machines
7 26 (1.35%) VMware ESXi
8 21 (1.09%) Virtual Servers
9 19 (0.98%) vSphere
10 18 (0.93%) VMware NSX
11 6 (0.31%) VMware Workstation
12 5 (0.26%) BitLocker
13 4 (0.21%) Docker
13 4 (0.21%) Microsoft Virtual Server
13 4 (0.21%) Samba
13 4 (0.21%) Veritas Cluster Server
13 4 (0.21%) XenApp
14 3 (0.16%) Microsoft App-V
14 3 (0.16%) XenDesktop
15 1 (0.052%) Snort
Systems Management
1 183 (9.48%) SCCM
2 99 (5.13%) Microsoft Intune
3 79 (4.09%) Ansible
4 72 (3.73%) SCOM
5 68 (3.52%) WSUS
6 27 (1.40%) NetBackup
7 26 (1.35%) Kubernetes
8 25 (1.30%) Terraform
9 24 (1.24%) Puppet
10 23 (1.19%) Active Directory Federation Services
10 23 (1.19%) vCenter Server
11 22 (1.14%) Single Sign-On
12 21 (1.09%) EMC NetWorker
12 21 (1.09%) Sysprep
13 15 (0.78%) Jamf Pro
14 8 (0.41%) AirWatch
14 8 (0.41%) Control-M
14 8 (0.41%) PingFederate
15 7 (0.36%) Rancher
16 6 (0.31%) Nagios
Vendors
1 590 (30.57%) Microsoft
2 401 (20.78%) ServiceNow
3 169 (8.76%) VMware
4 167 (8.65%) Cisco
5 149 (7.72%) Citrix
6 89 (4.61%) HP
7 64 (3.32%) SAP
8 54 (2.80%) Palo Alto
9 52 (2.69%) Oracle
10 47 (2.44%) Atlassian
10 47 (2.44%) Juniper
10 47 (2.44%) Remedy
11 44 (2.28%) IBM
12 42 (2.18%) Red Hat
13 38 (1.97%) EMC
14 37 (1.92%) Dell
15 36 (1.87%) SolarWinds
16 30 (1.55%) Veeam
17 29 (1.50%) Symantec
18 27 (1.40%) Google