2nd Line Support Engineer Jobs with Hybrid/Remote/WFH Options

Second Line Support Engineer
UK > Work from Home

The median Second Line Support Engineer salary for remote or hybrid work is £32,500 per year, according to job vacancies posted during the 6 months leading to 3 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
3 May 2025
Same period 2024 Same period 2023
Rank 390 513 591
Rank change year-on-year +123 +78 +154
Permanent jobs requiring a 2nd Line Support Engineer 27 71 86
As % of all permanent jobs with a WFH option 0.18% 0.21% 0.20%
As % of the Job Titles category 0.20% 0.22% 0.21%
Number of salaries quoted 27 70 85
10th Percentile - £26,000 £27,000
25th Percentile £29,000 £28,813 £30,500
Median annual salary (50th Percentile) £32,500 £32,500 £32,500
Median % change year-on-year - - +3.17%
75th Percentile £35,625 £36,938 £37,500
90th Percentile £42,700 £38,750 £42,750
UK median annual salary £32,500 £31,000 £32,500
% change year-on-year +4.84% -4.62% +3.17%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 13,761 32,474 40,893
% of permanent jobs with a recognized job title 90.71% 96.00% 96.05%
Number of salaries quoted 9,932 24,947 29,049
10th Percentile £30,000 £33,008 £36,711
25th Percentile £43,750 £42,500 £47,447
Median annual salary (50th Percentile) £60,000 £56,000 £62,500
Median % change year-on-year +7.14% -10.40% +4.17%
75th Percentile £77,500 £75,000 £81,250
90th Percentile £100,000 £92,500 £100,000
UK median annual salary £57,500 £52,550 £60,000
% change year-on-year +9.42% -12.42% -

2nd Line Support Engineer
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

2nd Line Support Engineer trend for jobs with Hybrid/Remote/WFH options

2nd Line Support Engineer
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing 2nd Line Support Engineer.

2nd Line Support Engineer salary trend for jobs with a WFH option

2nd Line Support Engineer
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing 2nd Line Support Engineer over the 6 months to 3 May 2025.

2nd Line Support Engineer salary histogram for jobs with a WFH option

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 3 May 2025, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring 2nd Line Support Engineer in the job title.

1 25 (92.59%) Microsoft 365
2 20 (74.07%) Microsoft
3 17 (62.96%) Windows
3 17 (62.96%) Active Directory
4 14 (51.85%) Social Skills
5 10 (37.04%) Windows 10
6 9 (33.33%) Microsoft Office
7 8 (29.63%) Microsoft Exchange
7 8 (29.63%) Windows 7
7 8 (29.63%) Wi-Fi
7 8 (29.63%) Windows Server
8 7 (25.93%) Driving Licence
8 7 (25.93%) Azure
9 6 (22.22%) EPoS
9 6 (22.22%) Analytical Skills
9 6 (22.22%) Organisational Skills
10 5 (18.52%) WAN
11 4 (14.81%) CCNA
11 4 (14.81%) SLA
11 4 (14.81%) LAN
11 4 (14.81%) Cisco Certification
11 4 (14.81%) Hyper-V
11 4 (14.81%) Customer Service
11 4 (14.81%) Inclusion and Diversity
12 3 (11.11%) Virtual Desktop
12 3 (11.11%) Microsoft Intune
12 3 (11.11%) User Experience
12 3 (11.11%) Windows Server 2016
12 3 (11.11%) DNS
12 3 (11.11%) PowerShell

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (29.63%) Microsoft Exchange
2 1 (3.70%) SharePoint
Applications
1 9 (33.33%) Microsoft Office
Cloud Services
1 25 (92.59%) Microsoft 365
2 7 (25.93%) Azure
3 2 (7.41%) AWS
3 2 (7.41%) Google Workspace
3 2 (7.41%) Mimecast
4 1 (3.70%) Cloud Computing
4 1 (3.70%) OneDrive
Communications & Networking
1 8 (29.63%) Wi-Fi
2 5 (18.52%) WAN
3 4 (14.81%) LAN
4 3 (11.11%) DNS
4 3 (11.11%) Firewall
5 2 (7.41%) DHCP
5 2 (7.41%) TCP/IP
5 2 (7.41%) VoIP
5 2 (7.41%) VPN
6 1 (3.70%) Network Security
6 1 (3.70%) SD-WAN
6 1 (3.70%) Wireless
Database & Business Intelligence
1 1 (3.70%) SQL Server
General
1 14 (51.85%) Social Skills
2 6 (22.22%) Analytical Skills
2 6 (22.22%) Organisational Skills
3 4 (14.81%) Inclusion and Diversity
4 1 (3.70%) Public Sector
4 1 (3.70%) Telecoms
Miscellaneous
1 7 (25.93%) Driving Licence
2 6 (22.22%) EPoS
3 2 (7.41%) Onboarding
4 1 (3.70%) Client/Server
4 1 (3.70%) Data Centre
4 1 (3.70%) iPhone
4 1 (3.70%) Self-Motivation
4 1 (3.70%) Virtual Team
Operating Systems
1 17 (62.96%) Windows
2 10 (37.04%) Windows 10
3 8 (29.63%) Windows 7
3 8 (29.63%) Windows Server
4 3 (11.11%) Windows Server 2016
5 2 (7.41%) Windows Server 2008
5 2 (7.41%) Windows Server 2012
6 1 (3.70%) Mac OS
6 1 (3.70%) Mac OS X
6 1 (3.70%) Windows Server 2019
Processes & Methodologies
1 4 (14.81%) Customer Service
2 3 (11.11%) Service Delivery
2 3 (11.11%) User Experience
3 2 (7.41%) Continuous Improvement
3 2 (7.41%) Data Protection
3 2 (7.41%) Disaster Recovery
3 2 (7.41%) Mentoring
3 2 (7.41%) Migration
3 2 (7.41%) Problem-Solving
4 1 (3.70%) Budget Management
4 1 (3.70%) Business Continuity
4 1 (3.70%) Change Control
4 1 (3.70%) Client Onboarding
4 1 (3.70%) Infrastructure Management
4 1 (3.70%) Knowledge Transfer
4 1 (3.70%) Proactive Monitoring
4 1 (3.70%) Problem Management
4 1 (3.70%) Release Management
4 1 (3.70%) Statistics
4 1 (3.70%) Stress Testing
Programming Languages
1 3 (11.11%) PowerShell
Qualifications
1 4 (14.81%) CCNA
1 4 (14.81%) Cisco Certification
2 1 (3.70%) Azure Certification
2 1 (3.70%) Microsoft Certification
Quality Assurance & Compliance
1 4 (14.81%) SLA
System Software
1 17 (62.96%) Active Directory
2 4 (14.81%) Hyper-V
3 3 (11.11%) Virtual Desktop
4 1 (3.70%) VMware Infrastructure
4 1 (3.70%) XenApp
Systems Management
1 3 (11.11%) Microsoft Intune
2 2 (7.41%) Active Directory Federation Services
Vendors
1 20 (74.07%) Microsoft
2 3 (11.11%) Cisco
3 2 (7.41%) Citrix
3 2 (7.41%) SonicWALL
3 2 (7.41%) Sophos
3 2 (7.41%) WatchGuard
4 1 (3.70%) CheckPoint
4 1 (3.70%) Google
4 1 (3.70%) Meraki
4 1 (3.70%) VMware