Senior Support Analyst Job Trends in England

Senior Support Analyst
UK > England

The median Senior Support Analyst salary in England is £42,500 per year, according to job vacancies posted during the 6 months leading to 14 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 561 628 606
Rank change year-on-year +67 -22 +301
Permanent jobs requiring a Senior Support Analyst 56 51 74
As % of all permanent jobs in England 0.11% 0.11% 0.15%
As % of the Job Titles category 0.12% 0.11% 0.16%
Number of salaries quoted 34 36 58
10th Percentile £40,300 £37,000 £31,250
25th Percentile £41,000 £45,000 £34,063
Median annual salary (50th Percentile) £42,500 £52,500 £47,000
Median % change year-on-year -19.05% +11.70% -4.63%
75th Percentile £50,642 £67,500 £54,688
90th Percentile £58,125 - £56,237
UK median annual salary £42,500 £52,500 £47,000
% change year-on-year -19.05% +11.70% -2.08%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 48,032 44,628 46,871
% of permanent jobs with a recognized job title 90.90% 92.71% 95.12%
Number of salaries quoted 30,380 23,318 36,700
10th Percentile £28,750 £33,750 £31,000
25th Percentile £37,500 £45,000 £41,670
Median annual salary (50th Percentile) £55,000 £60,000 £57,500
Median % change year-on-year -8.33% +4.35% -6.50%
75th Percentile £75,000 £80,000 £77,500
90th Percentile £95,000 £98,750 £97,500
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -4.17%

Senior Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Senior Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

Senior Support Analyst job vacancy trend in England

Senior Support Analyst
Salary Trend in England

Salary distribution trend for Senior Support Analyst job vacancies in England.

Salary distribution trend for Senior Support Analyst job vacancies in England

Senior Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Senior Support Analyst in England over the 6 months to 14 January 2026.

Salary histogram for Senior Support Analyst in England

Senior Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior Support Analyst within the England region over the 6 months to 14 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +43 23 £52,500 -6.67%
North of England +19 15 £42,000 +5.00% 2
North West +26 10 £42,000 - 2
Midlands +27 8 £42,500 +21.43%
West Midlands +27 8 £42,500 +14.86%
South West - 6 £42,500 -
Yorkshire -7 5 - -
South East +28 2 £60,000 +33.33% 2
East of England - 2 £27,500 -
Senior Support Analyst
UK

Senior Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 14 January 2026, Senior Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Senior Support Analyst in the job title.

1 21 (37.50%) ITIL
2 20 (35.71%) Microsoft 365
3 19 (33.93%) Microsoft
4 18 (32.14%) Customer Service
4 18 (32.14%) SQL
5 14 (25.00%) Change Management
5 14 (25.00%) Service Management
5 14 (25.00%) Windows
6 13 (23.21%) Azure
6 13 (23.21%) Microsoft Intune
7 12 (21.43%) Active Directory
7 12 (21.43%) Entra ID
7 12 (21.43%) SharePoint
8 11 (19.64%) Cloud Operations
8 11 (19.64%) T-SQL
9 10 (17.86%) Continuous Improvement
10 9 (16.07%) Problem-Solving
10 9 (16.07%) Roadmaps
11 8 (14.29%) ITSM
11 8 (14.29%) Problem Management
11 8 (14.29%) Service Delivery
11 8 (14.29%) VPN
11 8 (14.29%) Windows 10
11 8 (14.29%) Wireless
12 7 (12.50%) B2B
12 7 (12.50%) Product Roadmap
12 7 (12.50%) SaaS
12 7 (12.50%) Software Testing
12 7 (12.50%) User Acceptance Testing
13 6 (10.71%) Business Intelligence

Senior Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 12 (21.43%) SharePoint
2 4 (7.14%) Microsoft Exchange
3 1 (1.79%) Appian
Applications
1 1 (1.79%) Microsoft Excel
1 1 (1.79%) Microsoft PowerPoint
Business Applications
1 6 (10.71%) NEC Housing
2 4 (7.14%) Dynamics CRM
2 4 (7.14%) Dynamics NAV
2 4 (7.14%) Magento
2 4 (7.14%) Shopify
Cloud Services
1 20 (35.71%) Microsoft 365
2 13 (23.21%) Azure
3 12 (21.43%) Entra ID
4 7 (12.50%) SaaS
5 6 (10.71%) Power Platform
6 4 (7.14%) Azure Monitor
6 4 (7.14%) Dynamics 365
6 4 (7.14%) OneDrive
Communications & Networking
1 8 (14.29%) VPN
1 8 (14.29%) Wireless
2 5 (8.93%) Broadband
2 5 (8.93%) Internet
2 5 (8.93%) WPA
3 4 (7.14%) DHCP
3 4 (7.14%) DNS
3 4 (7.14%) Firewall
3 4 (7.14%) LAN
3 4 (7.14%) SD-WAN
3 4 (7.14%) TCP/IP
3 4 (7.14%) WAN
3 4 (7.14%) Wi-Fi
Database & Business Intelligence
1 6 (10.71%) Power BI
2 5 (8.93%) MySQL
3 4 (7.14%) SQL Server
Development Applications
1 4 (7.14%) JIRA
General
1 20 (35.71%) Finance
2 19 (33.93%) Social Skills
3 4 (7.14%) Analytical Skills
3 4 (7.14%) Back Office
4 2 (3.57%) Inclusion and Diversity
4 2 (3.57%) Influencing Skills
4 2 (3.57%) Local Government
4 2 (3.57%) Pharmaceutical
4 2 (3.57%) Retail
5 1 (1.79%) Legal
Libraries, Frameworks & Software Standards
1 5 (8.93%) Lightning Web Components
2 4 (7.14%) Middleware
2 4 (7.14%) REST
2 4 (7.14%) SOAP
3 2 (3.57%) .NET
Miscellaneous
1 8 (14.29%) Enterprise Software
2 6 (10.71%) Management Information System
3 5 (8.93%) NHS
4 4 (7.14%) Driving Licence
4 4 (7.14%) e-Learning
4 4 (7.14%) EPoS
4 4 (7.14%) iPad
4 4 (7.14%) iPhone
4 4 (7.14%) Mobile App
4 4 (7.14%) Onboarding
4 4 (7.14%) Video Conferencing
5 2 (3.57%) Self-Motivation
6 1 (1.79%) Data Protection Act
Operating Systems
1 14 (25.00%) Windows
2 8 (14.29%) Windows 10
3 5 (8.93%) Apple iOS
4 4 (7.14%) Mac OS
4 4 (7.14%) Windows Server
Processes & Methodologies
1 21 (37.50%) ITIL
2 18 (32.14%) Customer Service
3 14 (25.00%) Change Management
3 14 (25.00%) Service Management
4 11 (19.64%) Cloud Operations
5 10 (17.86%) Continuous Improvement
6 9 (16.07%) Problem-Solving
6 9 (16.07%) Roadmaps
7 8 (14.29%) ITSM
7 8 (14.29%) Problem Management
7 8 (14.29%) Service Delivery
8 7 (12.50%) B2B
8 7 (12.50%) Product Roadmap
8 7 (12.50%) Software Testing
8 7 (12.50%) User Acceptance Testing
9 6 (10.71%) Business Intelligence
9 6 (10.71%) Case Management
9 6 (10.71%) ETL
9 6 (10.71%) Housing Management
9 6 (10.71%) Project Management
Programming Languages
1 18 (32.14%) SQL
2 11 (19.64%) T-SQL
Qualifications
1 4 (7.14%) Computer Science Degree
1 4 (7.14%) Degree
1 4 (7.14%) ITIL Certification
1 4 (7.14%) Master's Degree
1 4 (7.14%) MCP
Quality Assurance & Compliance
1 4 (7.14%) SLA
System Software
1 12 (21.43%) Active Directory
2 4 (7.14%) Hyper-V
2 4 (7.14%) Virtual Machines
2 4 (7.14%) VMware Infrastructure
Systems Management
1 13 (23.21%) Microsoft Intune
Vendors
1 19 (33.93%) Microsoft
2 6 (10.71%) Northgate
2 6 (10.71%) ServiceNow
3 5 (8.93%) MuleSoft
3 5 (8.93%) Salesforce
4 4 (7.14%) Cisco
4 4 (7.14%) ConnectWise
4 4 (7.14%) HP
4 4 (7.14%) Meraki
4 4 (7.14%) VMware
4 4 (7.14%) WooCommerce
5 2 (3.57%) Liquidlogic
5 2 (3.57%) SAP
6 1 (1.79%) Oracle