Service Management Jobs in the West Midlands

Service Management
England > West Midlands

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 25 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 117 88 93
Rank change year-on-year -29 +5 +14
Permanent jobs citing Service Management 158 245 229
As % of all permanent jobs advertised in the West Midlands 2.18% 3.63% 3.17%
As % of the Processes & Methodologies category 2.63% 3.75% 3.32%
Number of salaries quoted 116 180 158
10th Percentile £25,000 £32,000 £32,500
25th Percentile £30,000 £37,875 £39,625
Median annual salary (50th Percentile) £50,850 £54,750 £48,611
Median % change year-on-year -7.12% +12.63% +14.38%
75th Percentile £64,108 £67,500 £60,938
90th Percentile £77,500 £82,751 £71,625
England median annual salary £50,000 £54,500 £52,500
% change year-on-year -8.26% +3.81% +5.00%

All Process and Methodology Skills
West Midlands

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 6,018 6,541 6,907
As % of all permanent jobs advertised in the West Midlands 83.16% 96.83% 95.51%
Number of salaries quoted 4,538 3,284 4,735
10th Percentile £26,250 £30,500 £31,250
25th Percentile £35,700 £40,000 £38,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,750 £67,500 £65,000
90th Percentile £77,500 £79,000 £80,000
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Service Management
Job Vacancy Trend in the West Midlands

Job postings citing Service Management as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Management in the West Midlands

Service Management
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Service Management in the West Midlands.

Salary trend for Service Management in the West Midlands

Service Management
Salary Histogram in the West Midlands

Salary distribution for jobs citing Service Management in the West Midlands over the 6 months to 25 April 2024.

Salary histogram for Service Management in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Midlands region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham -23 58 £59,150 +18.30% 11
Staffordshire -19 41 £28,751 -14.18% 10
Warwickshire +37 25 £41,250 -26.34% 4
Wolverhampton +16 8 £42,500 -22.73%
Solihull 0 6 £62,500 +47.06% 4
Coventry +26 4 £43,500 -20.91% 3
Dudley - 3 - - 1
Walsall +22 2 £31,512 -44.14% 1
Shropshire -3 1 £75,000 - 1
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (13.29%) Microsoft Exchange
2 8 (5.06%) Confluence
3 3 (1.90%) SharePoint
Applications
1 2 (1.27%) Microsoft Office
Business Applications
1 2 (1.27%) Dynamics CRM
1 2 (1.27%) Maximo
1 2 (1.27%) Oracle EBS
1 2 (1.27%) Remedy ITSM
1 2 (1.27%) SAP ERP
Cloud Services
1 32 (20.25%) Microsoft 365
2 31 (19.62%) Azure
3 15 (9.49%) SaaS
4 13 (8.23%) AWS
5 8 (5.06%) Dynamics 365
6 5 (3.16%) Azure Sentinel
7 3 (1.90%) Entra ID
7 3 (1.90%) PaaS
8 2 (1.27%) IaaS
8 2 (1.27%) Intacct
8 2 (1.27%) OneDrive
9 1 (0.63%) Cloud Computing
9 1 (0.63%) GitHub
9 1 (0.63%) GitHub Actions
Communications & Networking
1 14 (8.86%) SD-WAN
2 12 (7.59%) Firewall
3 9 (5.70%) WAN
4 8 (5.06%) DNS
4 8 (5.06%) Wi-Fi
4 8 (5.06%) Wireless
5 5 (3.16%) LAN
5 5 (3.16%) VLAN
6 4 (2.53%) Internet
6 4 (2.53%) Network Security
7 3 (1.90%) Cisco ASA
7 3 (1.90%) IPsec
7 3 (1.90%) MPLS
7 3 (1.90%) VoIP
7 3 (1.90%) VPN
7 3 (1.90%) WAAS
8 2 (1.27%) Broadband
8 2 (1.27%) DHCP
9 1 (0.63%) 5G
Database & Business Intelligence
1 7 (4.43%) SQL Server
2 5 (3.16%) Amazon RDS
3 2 (1.27%) Relational Database
4 1 (0.63%) Redis
Development Applications
1 8 (5.06%) JIRA
2 3 (1.90%) GitLab
3 1 (0.63%) Postman
General
1 53 (33.54%) Social Skills
2 37 (23.42%) Finance
3 25 (15.82%) Analytical Skills
4 23 (14.56%) Inclusion and Diversity
5 13 (8.23%) Law
6 11 (6.96%) Retail
7 10 (6.33%) Local Government
7 10 (6.33%) Manufacturing
7 10 (6.33%) Organisational Skills
7 10 (6.33%) Presentation Skills
8 8 (5.06%) Public Sector
9 6 (3.80%) Billing
10 5 (3.16%) Games
11 4 (2.53%) Automotive
11 4 (2.53%) Police
12 3 (1.90%) Back Office
12 3 (1.90%) Fire and Rescue
12 3 (1.90%) Turkish Language
13 1 (0.63%) Telecoms
Job Titles
1 20 (12.66%) Senior
2 19 (12.03%) Service Manager
3 17 (10.76%) Network Engineer
4 16 (10.13%) IT Manager
5 15 (9.49%) Analyst
6 13 (8.23%) IT Services Manager
7 12 (7.59%) Support Engineer
8 10 (6.33%) Consultant
8 10 (6.33%) Senior Network Engineer
9 8 (5.06%) Technical Consultant
10 7 (4.43%) Infrastructure Engineer
10 7 (4.43%) Service Desk Engineer
11 6 (3.80%) 3rd Line Support
11 6 (3.80%) 3rd Line Support Analyst
11 6 (3.80%) Audit Manager
11 6 (3.80%) Service Analyst
11 6 (3.80%) Support Analyst
12 5 (3.16%) 2nd Line Support
12 5 (3.16%) Configuration Manager
12 5 (3.16%) Product Manager
Libraries, Frameworks & Software Standards
1 8 (5.06%) EDI
2 7 (4.43%) CSS
2 7 (4.43%) HTML
3 2 (1.27%) Web Services
4 1 (0.63%) Node.js
4 1 (0.63%) WebdriverIO
Miscellaneous
1 13 (8.23%) NHS
2 12 (7.59%) Driving Licence
3 11 (6.96%) CMDB
4 10 (6.33%) Data Centre
4 10 (6.33%) Management Information System
5 6 (3.80%) Housing Association
6 5 (3.16%) Client/Server
6 5 (3.16%) Clustering
6 5 (3.16%) Enterprise Storage
6 5 (3.16%) Product Ownership
7 4 (2.53%) Industry 4.0
7 4 (2.53%) IoT
8 3 (1.90%) Blockchain
8 3 (1.90%) Onboarding
8 3 (1.90%) Self-Motivation
9 2 (1.27%) Greenfield Project
9 2 (1.27%) Private Cloud
10 1 (0.63%) Cloud Native
Operating Systems
1 23 (14.56%) Windows
2 13 (8.23%) Windows 10
3 9 (5.70%) Linux
4 7 (4.43%) CentOS
4 7 (4.43%) Mac OS
5 4 (2.53%) Windows 7
6 2 (1.27%) Windows 8
6 2 (1.27%) Windows Server
6 2 (1.27%) Windows Server 2012
6 2 (1.27%) Windows Server 2016
6 2 (1.27%) Windows Server 2019
Processes & Methodologies
1 71 (44.94%) ITIL
2 56 (35.44%) ITSM
3 42 (26.58%) Problem-Solving
4 40 (25.32%) Customer Service
5 32 (20.25%) Service Delivery
6 30 (18.99%) Agile
7 24 (15.19%) Project Delivery
8 22 (13.92%) Roadmaps
9 20 (12.66%) Configuration Management
9 20 (12.66%) Continuous Improvement
10 19 (12.03%) Problem Management
11 18 (11.39%) Change Management
11 18 (11.39%) Project Management
12 17 (10.76%) Cybersecurity
13 16 (10.13%) Asset Management
13 16 (10.13%) Stakeholder Management
14 13 (8.23%) Artificial Intelligence
15 12 (7.59%) Digital Strategy
15 12 (7.59%) Infrastructure Engineering
15 12 (7.59%) Line Management
Programming Languages
1 10 (6.33%) SQL
2 9 (5.70%) JavaScript
3 7 (4.43%) C#
3 7 (4.43%) Java
4 6 (3.80%) PowerShell
5 2 (1.27%) C
Qualifications
1 20 (12.66%) Security Cleared
2 18 (11.39%) Degree
2 18 (11.39%) SC Cleared
3 13 (8.23%) CCNA
3 13 (8.23%) Cisco Certification
4 11 (6.96%) CCNP
5 8 (5.06%) AWS Certification
5 8 (5.06%) CCSA
5 8 (5.06%) ITIL Certification
6 6 (3.80%) ACCA
7 4 (2.53%) APMG
7 4 (2.53%) BPSS Clearance
7 4 (2.53%) PMI Certification
7 4 (2.53%) PMP
8 3 (1.90%) CCDA
8 3 (1.90%) CSPO
8 3 (1.90%) IIBA
9 2 (1.27%) A+ Certification
10 1 (0.63%) DV Cleared
10 1 (0.63%) MCP
Quality Assurance & Compliance
1 28 (17.72%) SLA
2 13 (8.23%) ISO/IEC 20000
3 9 (5.70%) Accessibility
3 9 (5.70%) QA
4 8 (5.06%) Sarbanes-Oxley
5 6 (3.80%) Data Quality
5 6 (3.80%) GAAP
5 6 (3.80%) IFRS
6 5 (3.16%) GDPR
7 2 (1.27%) NIST
System Software
1 30 (18.99%) Active Directory
2 7 (4.43%) VMware Workstation
3 5 (3.16%) Hyper-V
3 5 (3.16%) VMware Infrastructure
4 1 (0.63%) Docker
Systems Management
1 11 (6.96%) Microsoft Intune
2 5 (3.16%) Failover Clustering
3 3 (1.90%) SCCM
4 2 (1.27%) Nagios
4 2 (1.27%) Terraform
5 1 (0.63%) Grafana
5 1 (0.63%) Kibana
Vendors
1 36 (22.78%) Microsoft
2 28 (17.72%) ServiceNow
3 26 (16.46%) Cisco
4 13 (8.23%) VMware
5 11 (6.96%) CheckPoint
6 9 (5.70%) Remedy
6 9 (5.70%) Salesforce
7 8 (5.06%) Avaya
7 8 (5.06%) Meraki
8 7 (4.43%) Citrix
9 6 (3.80%) CA
9 6 (3.80%) SolarWinds
10 5 (3.16%) Dell
10 5 (3.16%) EqualLogic
10 5 (3.16%) NetApp
10 5 (3.16%) Nimble Storage
10 5 (3.16%) Zscaler
11 4 (2.53%) Sage
11 4 (2.53%) SAP
12 3 (1.90%) Juniper