Service Desk Support Jobs with Work from Home Options

Service Desk Support
UK > Work from Home

The median Service Desk Support salary in Work from Home is £28,750 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 560 622 771
Rank change year-on-year +62 +149 -232
Permanent jobs requiring a Service Desk Support 16 58 64
As % of all permanent jobs with a WFH option 0.047% 0.13% 0.096%
As % of the Job Titles category 0.049% 0.14% 0.099%
Number of salaries quoted 14 57 64
10th Percentile £21,775 £25,000 £20,700
25th Percentile £25,000 £26,250 £21,500
Median annual salary (50th Percentile) £28,750 £32,500 £25,000
Median % change year-on-year -11.54% +30.00% -10.71%
75th Percentile £32,500 £37,250 £30,000
90th Percentile £42,575 £52,500 £34,586
UK median annual salary £30,000 £30,000 £26,000
% change year-on-year - +15.38% +4.00%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,441 41,897 64,856
% of permanent jobs with a recognized job title 95.99% 96.00% 97.40%
Number of salaries quoted 24,951 29,614 41,885
10th Percentile £33,000 £36,500 £36,000
25th Percentile £42,500 £47,500 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £78,750
90th Percentile £92,500 £100,000 £95,000
UK median annual salary £53,000 £60,000 £60,000
% change year-on-year -11.67% - +9.09%

Service Desk Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Service Desk Support in the job title as a proportion of all IT jobs advertised.

Service Desk Support trend for jobs with a WFH option

Service Desk Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Desk Support.

Service Desk Support salary trend for jobs with a WFH option

Service Desk Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Desk Support over the 6 months to 24 April 2024.

Service Desk Support salary histogram for jobs with a WFH option

Service Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 24 April 2024, Service Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Service Desk Support in the job title.

1 10 (62.50%) Windows
1 10 (62.50%) Customer Service
2 9 (56.25%) Microsoft
3 7 (43.75%) Social Skills
3 7 (43.75%) Microsoft 365
3 7 (43.75%) Windows 10
3 7 (43.75%) Active Directory
3 7 (43.75%) Microsoft Office
4 6 (37.50%) Microsoft Certification
5 5 (31.25%) ITIL
5 5 (31.25%) VPN
5 5 (31.25%) ITSM
6 4 (25.00%) Remote Desktop
6 4 (25.00%) VMware Infrastructure
6 4 (25.00%) VMware
6 4 (25.00%) Finance
6 4 (25.00%) Microsoft Exchange
6 4 (25.00%) DHCP
7 3 (18.75%) TCP/IP
7 3 (18.75%) A+ Certification
7 3 (18.75%) LAN
7 3 (18.75%) WAN
7 3 (18.75%) Wireless
7 3 (18.75%) Telecoms
7 3 (18.75%) MCITP
7 3 (18.75%) Windows Server
7 3 (18.75%) Cisco
7 3 (18.75%) Problem-Solving
8 2 (12.50%) ConnectWise
8 2 (12.50%) Break/Fix

Service Desk Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (25.00%) Microsoft Exchange
2 1 (6.25%) CMS
Applications
1 7 (43.75%) Microsoft Office
Business Applications
1 1 (6.25%) Elite 3E
Cloud Services
1 7 (43.75%) Microsoft 365
2 2 (12.50%) AWS
2 2 (12.50%) Azure
2 2 (12.50%) Mimecast
3 1 (6.25%) Dynamics 365
Communications & Networking
1 5 (31.25%) VPN
2 4 (25.00%) DHCP
2 4 (25.00%) Remote Desktop
3 3 (18.75%) LAN
3 3 (18.75%) TCP/IP
3 3 (18.75%) WAN
3 3 (18.75%) Wireless
4 2 (12.50%) DNS
4 2 (12.50%) Internet
4 2 (12.50%) SAN
4 2 (12.50%) Structured Cabling
5 1 (6.25%) ADSL
5 1 (6.25%) Broadband
5 1 (6.25%) VLAN
Database & Business Intelligence
1 2 (12.50%) Amazon RDS
Development Applications
1 1 (6.25%) JIRA
General
1 7 (43.75%) Social Skills
2 4 (25.00%) Finance
3 3 (18.75%) Telecoms
4 2 (12.50%) Analytical Skills
4 2 (12.50%) Banking
4 2 (12.50%) Inclusion and Diversity
Miscellaneous
1 1 (6.25%) Blackberry
1 1 (6.25%) Management Information System
1 1 (6.25%) Self-Motivation
1 1 (6.25%) Team-Oriented Environment
Operating Systems
1 10 (62.50%) Windows
2 7 (43.75%) Windows 10
3 3 (18.75%) Windows Server
4 2 (12.50%) Windows 8
5 1 (6.25%) Android
5 1 (6.25%) Apple iOS
5 1 (6.25%) Windows 7
Processes & Methodologies
1 10 (62.50%) Customer Service
2 5 (31.25%) ITIL
2 5 (31.25%) ITSM
3 3 (18.75%) Problem-Solving
4 2 (12.50%) Analytical Thinking
4 2 (12.50%) B2B
4 2 (12.50%) Break/Fix
4 2 (12.50%) ERP
4 2 (12.50%) High Availability
4 2 (12.50%) Service Delivery
4 2 (12.50%) Service Management
5 1 (6.25%) Coaching
5 1 (6.25%) Configuration Management
5 1 (6.25%) Email Filtering
5 1 (6.25%) Expense Management
5 1 (6.25%) Fintech
5 1 (6.25%) Kalman Filter
5 1 (6.25%) Master Data Management
5 1 (6.25%) Mentoring
5 1 (6.25%) Security Operations
Programming Languages
1 2 (12.50%) PowerShell
Qualifications
1 6 (37.50%) Microsoft Certification
2 3 (18.75%) A+ Certification
2 3 (18.75%) MCITP
3 2 (12.50%) CompTIA Security+
3 2 (12.50%) MCSA
4 1 (6.25%) CCNA
4 1 (6.25%) Cisco Certification
4 1 (6.25%) ITIL Foundation Certificate
4 1 (6.25%) Network+ Certification
Quality Assurance & Compliance
1 2 (12.50%) SLA
System Software
1 7 (43.75%) Active Directory
2 4 (25.00%) VMware Infrastructure
Vendors
1 9 (56.25%) Microsoft
2 4 (25.00%) VMware
3 3 (18.75%) Cisco
4 2 (12.50%) ConnectWise
4 2 (12.50%) HP
4 2 (12.50%) Mitel
4 2 (12.50%) N-able
4 2 (12.50%) Nimble Storage
4 2 (12.50%) SolarWinds
4 2 (12.50%) Sophos
4 2 (12.50%) Veeam
4 2 (12.50%) Zerto
5 1 (6.25%) Adobe
5 1 (6.25%) Apple
5 1 (6.25%) Citrix
5 1 (6.25%) iManage
5 1 (6.25%) Intapp
5 1 (6.25%) Sun