Incident Management Contracts

Incident Management
UK

The following table provides summary statistics for contract job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 26 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 159 138 213
Rank change year-on-year -21 +75 +36
Contract jobs citing Incident Management 672 1,130 1,191
As % of all contract jobs advertised in the UK 1.54% 1.88% 1.34%
As % of the Processes & Methodologies category 1.79% 2.10% 1.48%
Number of daily rates quoted 361 732 725
10th Percentile £200 £225 £193
25th Percentile £325 £350 £313
Median daily rate (50th Percentile) £510 £500 £475
Median % change year-on-year +2.00% +5.26% +7.95%
75th Percentile £590 £626 £576
90th Percentile £675 £700 £650
UK excluding London median daily rate £506 £450 £425
% change year-on-year +12.44% +5.88% +13.33%
Number of hourly rates quoted 132 123 167
10th Percentile - - -
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £16.30 £19.81 £15.50
Median % change year-on-year -17.72% +27.81% -3.13%
75th Percentile £21.46 £22.63 £22.00
90th Percentile £40.00 £43.75 £28.75
UK excluding London median hourly rate £15.97 £19.81 £15.50
% change year-on-year -19.38% +27.81% +3.33%

All Process and Methodology Skills
UK

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 37,600 53,916 80,351
As % of all contract IT jobs advertised in the UK 86.32% 89.91% 90.57%
Number of daily rates quoted 24,240 37,368 56,382
10th Percentile £300 £325 £340
25th Percentile £413 £438 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +8.25%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £475
% change year-on-year - +5.26% +9.20%
Number of hourly rates quoted 2,433 1,775 1,932
10th Percentile £12.75 £11.00 £12.50
25th Percentile £16.00 £16.25 £15.25
Median hourly rate £35.00 £37.00 £25.00
Median % change year-on-year -5.41% +48.00% -
75th Percentile £59.50 £65.00 £49.25
90th Percentile £72.50 £75.00 £63.75
UK excluding London median hourly rate £36.50 £35.00 £20.00
% change year-on-year +4.29% +75.00% -8.34%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Incident Management.

Daily rate trend for Incident Management in the UK

Incident Management
Daily Rate Histogram

Daily rate distribution for jobs citing Incident Management over the 6 months to 26 April 2024.

Daily rate histogram for Incident Management in the UK

Incident Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Incident Management.

Hourly rate trend for Incident Management in the UK

Incident Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Incident Management over the 6 months to 26 April 2024.

Hourly rate histogram for Incident Management in the UK

Incident Management
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -16 605 £500 - 317
UK excluding London -10 426 £506 +12.44% 228
London -29 200 £506 -7.95% 103
Work from Home -34 155 £510 +2.00% 118
South East -4 98 £490 -2.00% 48
East of England -6 87 £450 +44.00% 28
South West +64 82 £520 +15.56% 26
North of England -39 80 £535 +7.00% 68
West Midlands +40 69 £438 -20.45% 28
Midlands +23 69 £438 -10.26% 38
North West -39 42 £525 +0.96% 36
Yorkshire -4 38 £582 +16.40% 23
Scotland -6 28 £515 +17.05% 10
Northern Ireland +5 6 - - 5
Wales +10 1 £190 -30.91% 13

Incident Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (2.68%) Microsoft Exchange
2 12 (1.79%) Apache
2 12 (1.79%) Confluence
2 12 (1.79%) nginx
2 12 (1.79%) SharePoint
3 9 (1.34%) JBoss
3 9 (1.34%) Tomcat
4 3 (0.45%) Skype for Business
5 1 (0.15%) Oracle Application Server
5 1 (0.15%) Oracle Spatial
5 1 (0.15%) WebLogic
Applications
1 37 (5.51%) Microsoft Excel
2 35 (5.21%) Microsoft PowerPoint
3 30 (4.46%) Microsoft Office
4 1 (0.15%) Chatbot
4 1 (0.15%) MS Visio
Business Applications
1 9 (1.34%) Temenos T24
2 4 (0.60%) Remedy ITSM
3 3 (0.45%) SAP EWM
4 2 (0.30%) Fidessa
4 2 (0.30%) Remedy AR System
4 2 (0.30%) SAP Retail
5 1 (0.15%) Salesforce CRM
5 1 (0.15%) SAP S/4HANA
5 1 (0.15%) Unit4 Business World
Cloud Services
1 84 (12.50%) Microsoft 365
2 83 (12.35%) Azure
3 28 (4.17%) AWS
4 16 (2.38%) Azure DevOps
5 11 (1.64%) Azure Monitor
5 11 (1.64%) Serverless
6 10 (1.49%) Azure Functions
7 9 (1.34%) Azure Sentinel
7 9 (1.34%) Power Platform
8 8 (1.19%) Cloud Computing
9 5 (0.74%) Azure Data Factory
9 5 (0.74%) Azure Logic Apps
9 5 (0.74%) Entra ID
9 5 (0.74%) Oracle Service Cloud
9 5 (0.74%) SaaS
10 4 (0.60%) GitHub
10 4 (0.60%) Mimecast
10 4 (0.60%) OneDrive
11 3 (0.45%) Azure Key Vault
11 3 (0.45%) PaaS
Communications & Networking
1 49 (7.29%) Firewall
2 42 (6.25%) Wi-Fi
3 33 (4.91%) WAN
4 29 (4.32%) DNS
5 25 (3.72%) Network Security
6 23 (3.42%) VPN
7 19 (2.83%) BGP
8 17 (2.53%) LAN
9 16 (2.38%) Wireless
10 15 (2.23%) Cisco ASA
10 15 (2.23%) MPLS
11 14 (2.08%) SAN
12 12 (1.79%) DHCP
12 12 (1.79%) IPsec
13 11 (1.64%) TCP/IP
14 8 (1.19%) Cisco Nexus
14 8 (1.19%) DWDM
14 8 (1.19%) SD-WAN
15 7 (1.04%) HTTP
15 7 (1.04%) VoIP
Database & Business Intelligence
1 23 (3.42%) Relational Database
2 21 (3.13%) SQL Server
3 14 (2.08%) RDBMS
4 10 (1.49%) Elasticsearch
5 7 (1.04%) Power BI
6 6 (0.89%) PostgreSQL
6 6 (0.89%) Sybase ASE
7 5 (0.74%) Azure SQL Database
7 5 (0.74%) DB2
7 5 (0.74%) Tableau
8 4 (0.60%) Apache Hive
8 4 (0.60%) Hadoop
9 3 (0.45%) MySQL
9 3 (0.45%) NoSQL
9 3 (0.45%) SQL Server Integration Services
10 1 (0.15%) Data Mining
10 1 (0.15%) GIS
10 1 (0.15%) MariaDB
10 1 (0.15%) Oracle Reports
10 1 (0.15%) SQLite
Development Applications
1 29 (4.32%) JIRA
2 12 (1.79%) Git
3 7 (1.04%) Jenkins
3 7 (1.04%) Selenium
4 6 (0.89%) Cypress.io
5 4 (0.60%) IDA Disassembler
5 4 (0.60%) Sonatype Nexus
6 3 (0.45%) Artifactory
6 3 (0.45%) Visual Studio
7 2 (0.30%) Bitbucket
7 2 (0.30%) JMeter
7 2 (0.30%) SpecFlow
8 1 (0.15%) CircleCI
8 1 (0.15%) FitNesse
8 1 (0.15%) GitLab
8 1 (0.15%) GoCD
8 1 (0.15%) HP UFT
8 1 (0.15%) JUnit
8 1 (0.15%) Oracle Forms
General
1 212 (31.55%) Social Skills
2 104 (15.48%) Finance
3 83 (12.35%) Analytical Skills
4 67 (9.97%) Public Sector
5 44 (6.55%) Telecoms
6 39 (5.80%) Retail
7 25 (3.72%) Banking
8 24 (3.57%) Legal
9 15 (2.23%) Financial Institution
9 15 (2.23%) Investment Banking
10 11 (1.64%) Manufacturing
11 6 (0.89%) Electronics
11 6 (0.89%) Front Office
11 6 (0.89%) Influencing Skills
11 6 (0.89%) Marketing
11 6 (0.89%) Presentation Skills
12 5 (0.74%) German Language
12 5 (0.74%) Organisational Skills
13 4 (0.60%) Automotive
13 4 (0.60%) Documentation Skills
Job Titles
1 239 (35.57%) Analyst
2 127 (18.90%) Service Analyst
3 111 (16.52%) Service Desk Analyst
4 50 (7.44%) Senior
5 39 (5.80%) Incident Manager
6 35 (5.21%) Support Engineer
7 31 (4.61%) Consultant
8 27 (4.02%) Customer Analyst
8 27 (4.02%) Customer Service Analyst
9 26 (3.87%) Lead
10 24 (3.57%) Applications Support
11 23 (3.42%) SOC Analyst
12 21 (3.13%) Network Engineer
12 21 (3.13%) Support Analyst
13 19 (2.83%) Developer
14 18 (2.68%) Service Manager
15 17 (2.53%) Applications Support Analyst
15 17 (2.53%) IT Support
15 17 (2.53%) Security Analyst
16 16 (2.38%) Cyber Defence Analyst
Libraries, Frameworks & Software Standards
1 17 (2.53%) FIX Protocol
2 15 (2.23%) XML
3 13 (1.93%) Middleware
4 12 (1.79%) .NET
4 12 (1.79%) Elastic Stack
5 11 (1.64%) CSS
6 9 (1.34%) IBM Integration Bus
7 8 (1.19%) REST
8 7 (1.04%) SOAP
8 7 (1.04%) Web Services
9 5 (0.74%) AngularJS
9 5 (0.74%) JSON
9 5 (0.74%) Node.js
9 5 (0.74%) XSLT
10 4 (0.60%) HTML
10 4 (0.60%) Kafka
10 4 (0.60%) OLE
10 4 (0.60%) Playwright
10 4 (0.60%) React
10 4 (0.60%) WebdriverIO
Miscellaneous
1 93 (13.84%) Management Information System
2 68 (10.12%) Cyber Kill Chain
3 62 (9.23%) Cyber Threat
4 60 (8.93%) Cyber Defence
5 22 (3.27%) PKI
6 20 (2.98%) Analytical Mindset
6 20 (2.98%) Derivative
7 19 (2.83%) CMDB
8 17 (2.53%) Self-Motivation
9 12 (1.79%) Data Centre
10 11 (1.64%) Security Operations Centre
11 10 (1.49%) Distributed Systems
11 10 (1.49%) Hedge funds
11 10 (1.49%) Operational Technology
12 9 (1.34%) Onboarding
13 8 (1.19%) Product Ownership
14 7 (1.04%) Data Protection Act
14 7 (1.04%) Replication
15 6 (0.89%) Legacy Systems
15 6 (0.89%) Linux Command Line
Operating Systems
1 96 (14.29%) Windows
2 84 (12.50%) Linux
3 38 (5.65%) Unix
4 24 (3.57%) Windows Server
5 21 (3.13%) Windows 10
6 12 (1.79%) Windows 7
7 10 (1.49%) Mac OS X
7 10 (1.49%) Red Hat Enterprise Linux
8 7 (1.04%) Apple iOS
9 6 (0.89%) Android
10 5 (0.74%) Windows Server 2019
11 4 (0.60%) Windows Server 2016
12 3 (0.45%) Windows Server 2012
13 2 (0.30%) Mac OS
13 2 (0.30%) VMS
14 1 (0.15%) Ubuntu
Processes & Methodologies
1 232 (34.52%) ITIL
2 170 (25.30%) Problem-Solving
3 147 (21.88%) Customer Service
4 128 (19.05%) Problem Management
5 114 (16.96%) Cybersecurity
6 102 (15.18%) SIEM
7 100 (14.88%) Change Management
8 97 (14.43%) Service Management
9 95 (14.14%) Root Cause Analysis
10 94 (13.99%) Information Security
11 92 (13.69%) Incident Response
12 82 (12.20%) Service Delivery
13 74 (11.01%) ITSM
14 70 (10.42%) MITRE ATT&CK
15 66 (9.82%) Use Case
16 62 (9.23%) Mentoring
17 60 (8.93%) Case Management
17 60 (8.93%) Risk Management
18 59 (8.78%) Agile
19 57 (8.48%) Protective Monitoring
Programming Languages
1 46 (6.85%) PowerShell
2 43 (6.40%) Python
3 34 (5.06%) SQL
4 17 (2.53%) JavaScript
5 13 (1.93%) C#
5 13 (1.93%) Shell Script
6 10 (1.49%) Java
7 9 (1.34%) Perl
8 7 (1.04%) Bash
9 6 (0.89%) T-SQL
10 5 (0.74%) XPath
11 4 (0.60%) TypeScript
12 3 (0.45%) MATLAB
12 3 (0.45%) VB.NET
12 3 (0.45%) VBA
13 2 (0.30%) Korn
13 2 (0.30%) PHP
13 2 (0.30%) tcsh
14 1 (0.15%) C
14 1 (0.15%) C++
Qualifications
1 171 (25.45%) Security Cleared
2 105 (15.63%) SC Cleared
3 63 (9.38%) DV Cleared
4 55 (8.18%) Degree
5 47 (6.99%) Microsoft Certification
6 41 (6.10%) A+ Certification
7 40 (5.95%) MCSA
8 27 (4.02%) MCP
9 26 (3.87%) Cisco Certification
10 22 (3.27%) ITIL Certification
11 20 (2.98%) CISSP
12 19 (2.83%) Computer Science Degree
13 17 (2.53%) CCNP
14 16 (2.38%) ITIL Foundation Certificate
15 13 (1.93%) CCNA
16 12 (1.79%) CEH
17 11 (1.64%) BPSS Clearance
18 7 (1.04%) CCSA
18 7 (1.04%) JNCIA
19 5 (0.74%) CCIE
Quality Assurance & Compliance
1 64 (9.52%) NIST
2 54 (8.04%) SLA
3 42 (6.25%) NIST 800
4 38 (5.65%) ISO/IEC 27001
5 17 (2.53%) GDPR
6 12 (1.79%) QA
7 11 (1.64%) HIPAA
8 10 (1.49%) California Consumer Privacy Act
9 9 (1.34%) HMG Security Policy Framework
10 6 (0.89%) Accessibility
11 4 (0.60%) Data Quality
11 4 (0.60%) Disclosure Scotland
11 4 (0.60%) NCSC
12 3 (0.45%) PCI DSS
13 2 (0.30%) RMADS
13 2 (0.30%) Sarbanes-Oxley
14 1 (0.15%) GxP
14 1 (0.15%) ISO 22301
14 1 (0.15%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 1 (0.15%) JSP 440
System Software
1 47 (6.99%) Active Directory
2 6 (0.89%) Virtual Desktop
3 5 (0.74%) Docker
4 4 (0.60%) Snort
4 4 (0.60%) Veritas Cluster Server
5 3 (0.45%) BitLocker
5 3 (0.45%) Firmware
6 2 (0.30%) NFS
6 2 (0.30%) VMware Infrastructure
7 1 (0.15%) Postfix
7 1 (0.15%) Virtual Machines
7 1 (0.15%) VMware ESXi
Systems Management
1 21 (3.13%) ITRS Geneos
2 17 (2.53%) Ansible
3 13 (1.93%) Kibana
4 11 (1.64%) Grafana
4 11 (1.64%) SCCM
4 11 (1.64%) Terraform
5 9 (1.34%) Kubernetes
5 9 (1.34%) logstash
5 9 (1.34%) Microsoft Intune
6 5 (0.74%) SysTrack
7 4 (0.60%) Single Sign-On
8 3 (0.45%) Active Directory Federation Services
8 3 (0.45%) Prometheus
8 3 (0.45%) SCOM
8 3 (0.45%) ZABBIX
9 2 (0.30%) Microsoft Clustering
9 2 (0.30%) Nagios
9 2 (0.30%) Nessus
9 2 (0.30%) Puppet
9 2 (0.30%) systemd
Vendors
1 187 (27.83%) Microsoft
2 108 (16.07%) ServiceNow
3 53 (7.89%) Citrix
4 42 (6.25%) Cisco
5 26 (3.87%) Juniper
5 26 (3.87%) SAP
6 23 (3.42%) Oracle
7 22 (3.27%) IBM
7 22 (3.27%) Splunk
8 15 (2.23%) CheckPoint
9 13 (1.93%) HP
10 12 (1.79%) Palo Alto
11 11 (1.64%) Dynatrace
12 10 (1.49%) Red Hat
13 9 (1.34%) Dell
13 9 (1.34%) Sybase
13 9 (1.34%) Temenos
14 8 (1.19%) F5
15 6 (0.89%) Blue Coat
15 6 (0.89%) Google