1st Line Support Contracts in England

First Line Support
UK > England

The median First Line Support daily rate in England is £132, according to job vacancies posted in the 6 months leading up to 12 August 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
12 Aug 2025		 Same period 2024 Same period 2023
Rank 376 417 414
Rank change year-on-year +41 -3 +68
Contract jobs requiring a 1st Line Support 134 117 200
As % of all contract jobs advertised in England 0.48% 0.35% 0.44%
As % of the Job Titles category 0.53% 0.38% 0.47%
Number of daily rates quoted 48 50 131
10th Percentile £106 £110 £121
25th Percentile £118 £125 £132
Median daily rate (50th Percentile) £132 £150 £160
Median % change year-on-year -12.33% -6.25% +6.67%
75th Percentile £194 £173 £188
90th Percentile £208 £196 £220
UK median daily rate £135 £150 £160
% change year-on-year -10.00% -6.25% +6.67%
Number of hourly rates quoted 48 15 24
10th Percentile £12.82 £14.57 £12.48
25th Percentile £13.25 £15.49 £13.79
Median hourly rate £17.87 £16.50 £16.31
Median % change year-on-year +8.30% +1.16% -1.15%
75th Percentile £20.69 £17.95 £19.65
90th Percentile £21.60 £18.65 £21.88
UK median hourly rate £17.87 £16.50 £16.62
% change year-on-year +8.30% -0.72% +2.28%

All Contract IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 25,369 30,945 42,496
% of contract IT jobs with a recognized job title 91.62% 92.86% 94.51%
Number of daily rates quoted 16,435 20,304 29,964
10th Percentile £285 £300 £306
25th Percentile £402 £413 £425
Median daily rate (50th Percentile) £512 £525 £550
Median % change year-on-year -2.48% -4.55% -
75th Percentile £625 £638 £651
90th Percentile £738 £750 £750
UK median daily rate £500 £525 £535
% change year-on-year -4.76% -1.87% -0.93%
Number of hourly rates quoted 1,325 1,794 1,332
10th Percentile £13.52 £14.16 £14.78
25th Percentile £17.44 £21.25 £19.06
Median hourly rate £25.15 £45.00 £41.65
Median % change year-on-year -44.11% +8.04% +62.19%
75th Percentile £55.00 £66.25 £65.00
90th Percentile £74.50 £75.00 £78.00
UK median hourly rate £25.15 £43.00 £41.80
% change year-on-year -41.51% +2.87% +62.77%

1st Line Support
Job Vacancy Trend in England

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support in England

1st Line Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 1st Line Support in England.

Daily rate trend for 1st Line Support in England

1st Line Support
Daily Rate Histogram in England

Daily rate distribution for jobs citing 1st Line Support in England over the 6 months to 12 August 2025.

Daily rate histogram for 1st Line Support in England

1st Line Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 1st Line Support in England.

Hourly rate trend for 1st Line Support in England

1st Line Support
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing 1st Line Support in England over the 6 months to 12 August 2025.

Hourly rate histogram for 1st Line Support in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 6 months to 12 August 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
North of England +10 43 £125 -9.09% 16
South East +15 29 £195 +18.18% 19
Midlands +5 29 £113 -13.46% 14
Yorkshire +10 24 £120 -7.69% 12
East Midlands +3 17 £150 +15.38% 8
London -10 17 £158 +8.43% 17
North West +3 15 £125 -16.11% 4
East of England +14 13 £180 +72.81% 6
West Midlands -7 12 £113 -31.82% 6
South West +27 4 £175 -10.26% 8
North East - 4 - -
1st Line Support
UK

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 12 August 2025, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 1st Line Support in the job title.

1 86 (64.18%) Social Skills
2 75 (55.97%) Customer Service
3 51 (38.06%) Windows
4 50 (37.31%) Problem-Solving
5 46 (34.33%) Microsoft 365
6 41 (30.60%) ServiceNow
6 41 (30.60%) ITIL
7 38 (28.36%) Microsoft
7 38 (28.36%) ITSM
8 32 (23.88%) iPhone
9 30 (22.39%) Active Directory
10 25 (18.66%) Service Management
11 24 (17.91%) Microsoft Office
12 23 (17.16%) Apple iOS
13 21 (15.67%) MobileIron
14 20 (14.93%) Inclusion and Diversity
14 20 (14.93%) Nexthink
14 20 (14.93%) Google
14 20 (14.93%) iPad
14 20 (14.93%) Google Workspace
14 20 (14.93%) Entra ID
15 17 (12.69%) Self-Motivation
16 16 (11.94%) Incident Management
17 15 (11.19%) Proactive Maintenance
18 14 (10.45%) Apple
18 14 (10.45%) Service Delivery
19 13 (9.70%) Smartphone
19 13 (9.70%) Retail
19 13 (9.70%) Mobile Device Management
20 12 (8.96%) Jamf Pro

1st Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (4.48%) SharePoint
2 5 (3.73%) Microsoft Exchange
3 1 (0.75%) IBM Notes
Applications
1 24 (17.91%) Microsoft Office
2 6 (4.48%) Microsoft Excel
3 1 (0.75%) Spreadsheet
Business Applications
1 5 (3.73%) assyst
2 1 (0.75%) Oracle EBS
Cloud Services
1 46 (34.33%) Microsoft 365
2 20 (14.93%) Entra ID
2 20 (14.93%) Google Workspace
3 8 (5.97%) Azure
4 3 (2.24%) OneDrive
5 1 (0.75%) AWS
Communications & Networking
1 5 (3.73%) Internet
1 5 (3.73%) TCP/IP
2 2 (1.49%) VPN
3 1 (0.75%) LAN
3 1 (0.75%) Remote Desktop
3 1 (0.75%) SSL
3 1 (0.75%) WebEx
3 1 (0.75%) Wi-Fi
Database & Business Intelligence
1 1 (0.75%) MySQL
General
1 86 (64.18%) Social Skills
2 20 (14.93%) Inclusion and Diversity
3 13 (9.70%) Retail
4 10 (7.46%) Organisational Skills
5 7 (5.22%) Analytical Skills
5 7 (5.22%) Public Sector
6 5 (3.73%) Law
7 4 (2.99%) Telecoms
8 2 (1.49%) Finance
9 1 (0.75%) Italian Language
9 1 (0.75%) Local Government
9 1 (0.75%) Polish Language
9 1 (0.75%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.75%) XMPP
Miscellaneous
1 32 (23.88%) iPhone
2 20 (14.93%) iPad
3 17 (12.69%) Self-Motivation
4 13 (9.70%) Smartphone
5 5 (3.73%) Data Centre
6 3 (2.24%) Onboarding
7 1 (0.75%) Data Protection Act
7 1 (0.75%) Driving Licence
7 1 (0.75%) IoT
7 1 (0.75%) Virtual Team
Operating Systems
1 51 (38.06%) Windows
2 23 (17.16%) Apple iOS
3 12 (8.96%) Mac OS
4 8 (5.97%) Windows 10
5 6 (4.48%) Android
6 1 (0.75%) Linux
Processes & Methodologies
1 75 (55.97%) Customer Service
2 50 (37.31%) Problem-Solving
3 41 (30.60%) ITIL
4 38 (28.36%) ITSM
5 25 (18.66%) Service Management
6 16 (11.94%) Incident Management
7 15 (11.19%) Proactive Maintenance
8 14 (10.45%) Service Delivery
9 13 (9.70%) Mobile Device Management
10 6 (4.48%) Agile
10 6 (4.48%) Time Management
11 5 (3.73%) Coaching
11 5 (3.73%) Server Management
11 5 (3.73%) Ticket Management
12 4 (2.99%) Asset Management
13 3 (2.24%) Business Continuity
13 3 (2.24%) Customer Experience
13 3 (2.24%) Disaster Recovery
13 3 (2.24%) Project Management
14 2 (1.49%) Mentoring
Programming Languages
1 1 (0.75%) Bash
1 1 (0.75%) PHP
1 1 (0.75%) Python
Qualifications
1 12 (8.96%) SC Cleared
1 12 (8.96%) Security Cleared
2 11 (8.21%) Degree
3 3 (2.24%) DBS Check
4 2 (1.49%) Computer Science Degree
4 2 (1.49%) DV Cleared
4 2 (1.49%) ITIL Foundation Certificate
5 1 (0.75%) BPSS Clearance
Quality Assurance & Compliance
1 6 (4.48%) QA
2 5 (3.73%) SLA
System Software
1 30 (22.39%) Active Directory
Systems Management
1 12 (8.96%) Jamf Pro
2 6 (4.48%) Microsoft Intune
Vendors
1 41 (30.60%) ServiceNow
2 38 (28.36%) Microsoft
3 21 (15.67%) MobileIron
4 20 (14.93%) Google
4 20 (14.93%) Nexthink
5 14 (10.45%) Apple
6 2 (1.49%) Datto
6 2 (1.49%) Dell
6 2 (1.49%) HP
7 1 (0.75%) Bomgar
7 1 (0.75%) Cisco
7 1 (0.75%) Genesys
7 1 (0.75%) iManage
7 1 (0.75%) Lotus
7 1 (0.75%) Oracle
7 1 (0.75%) Zscaler
80 1st Line Support jobs Nationwide