Period
to 13 November 2019

The median annual salary for a Service Delivery Manager was £50,000 in advertised job vacancies in England during the 6 months to 13 November 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Delivery Manager
UK > England
6 months to
13 Nov 2019
Same period 2018 Same period 2017
Rank 584 727 671
Rank change year-on-year +143 -56 -32
Permanent jobs requiring a Service Delivery Manager 522 426 573
As % of all permanent IT jobs advertised in England 0.41% 0.28% 0.34%
As % of the Job Titles category 0.43% 0.29% 0.35%
Number of salaries quoted 400 294 474
England median annual salary £50,000 £54,875 £52,500
Median salary % change year-on-year -8.88% +4.52% -
10th Percentile £37,500 £41,250 £36,913
90th Percentile £77,500 £75,000 £76,250
UK median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 121,554 145,512 161,557
% of permanent IT jobs with a recognized job title 95.60% 95.97% 95.95%
Number of salaries quoted 98,253 118,320 130,575
England median annual salary £52,463 £50,000 £50,000
Median salary % change year-on-year +4.93% - +5.26%
10th Percentile £28,500 £27,500 £27,500
90th Percentile £85,000 £83,750 £78,750
UK median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

Service Delivery Manager
Job Vacancy Trend in England

Job postings that featured Service Delivery Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Delivery Manager in England

Service Delivery Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery Manager in England.

Salary trend for Service Delivery Manager in England

Service Delivery Manager
Salary Histogram in England

The salary distribution of IT jobs citing Service Delivery Manager in England over the 6 months to 13 November 2019.

Salary histogram for Service Delivery Manager in England

Service Delivery Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery Manager within the England region over the 6 months to 13 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +121 177 £60,000 - 19
North of England +86 108 £47,500 - 18
South East +76 104 £47,500 -9.52% 13
Midlands +57 83 £50,000 - 14
Yorkshire +64 75 £47,500 -5.00% 13
East Midlands +44 42 £43,000 -7.03% 7
West Midlands +17 41 £50,000 -4.76% 7
North West +43 31 £50,000 +9.66% 5
South West -21 26 £47,500 -13.64% 14
East of England +45 23 £42,500 -22.37% 2
North East +15 2 £42,500 -17.07%
Service Delivery Manager
UK

Service Delivery Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 13 November 2019, Service Delivery Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Delivery Manager in the job title.

1 513 (98.28%) Service Delivery
2 372 (71.26%) ITIL
3 247 (47.32%) Service Management
4 213 (40.80%) SLA
5 91 (17.43%) Finance
5 91 (17.43%) Continuous Improvement
6 80 (15.33%) ITIL Certification
7 78 (14.94%) ITSM
8 76 (14.56%) Supplier Management
9 74 (14.18%) PRINCE2
10 71 (13.60%) Service Delivery Management
11 64 (12.26%) Project Management
12 62 (11.88%) ISO/IEC 27001
12 62 (11.88%) Problem Management
13 58 (11.11%) ISO 9001
13 58 (11.11%) Public Sector
13 58 (11.11%) ITIL Foundation Certificate
14 56 (10.73%) Incident Management
15 55 (10.54%) Microsoft
16 54 (10.34%) Stakeholder Management
17 50 (9.58%) Project Delivery
18 48 (9.20%) Proactive Monitoring
18 48 (9.20%) Continuous Improvement Process
19 45 (8.62%) Agile Software Development
20 44 (8.43%) Change Management
21 41 (7.85%) Analytical Skills
22 40 (7.66%) Release Management
23 36 (6.90%) Microsoft Office
24 34 (6.51%) Windows
25 33 (6.32%) Mentoring

Service Delivery Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (1.34%) EPiServer
2 5 (0.96%) Confluence
3 4 (0.77%) MS Exchange
4 3 (0.57%) Apache
5 2 (0.38%) SharePoint
Applications
1 36 (6.90%) Microsoft Office
2 10 (1.92%) Microsoft Excel
3 5 (0.96%) MS Visio
4 4 (0.77%) Microsoft PowerPoint
5 1 (0.19%) Microsoft Project
Business Applications
1 9 (1.72%) Remedy ITSM
2 3 (0.57%) Dynamics AX
2 3 (0.57%) SAP S/4HANA
3 2 (0.38%) Dynamics CRM
3 2 (0.38%) Elite 3E
3 2 (0.38%) SAP EWM
4 1 (0.19%) Oracle Applications
4 1 (0.19%) Oracle EBS
Cloud Services
1 28 (5.36%) Office 365
2 18 (3.45%) Azure
3 11 (2.11%) Dynamics 365
4 10 (1.92%) AWS
5 8 (1.53%) SaaS
6 2 (0.38%) Mimecast
7 1 (0.19%) Cloud Computing
Communications & Networking
1 11 (2.11%) LAN
2 9 (1.72%) WAN
3 8 (1.53%) Wi-Fi
4 7 (1.34%) Internet
5 6 (1.15%) Firewall
6 4 (0.77%) Network Security
6 4 (0.77%) Unified Communications
6 4 (0.77%) VPN
7 3 (0.57%) Remote Desktop
7 3 (0.57%) VoIP
8 2 (0.38%) MPLS
8 2 (0.38%) WLAN
9 1 (0.19%) Wireless
Database & Business Intelligence
1 5 (0.96%) Qlik Sense
1 5 (0.96%) QlikView
2 3 (0.57%) Big Data
3 2 (0.38%) SQL Server
4 1 (0.19%) SAP HANA
Development Applications
1 9 (1.72%) JIRA
2 4 (0.77%) Team Foundation Server
2 4 (0.77%) VersionOne
General
1 91 (17.43%) Finance
2 58 (11.11%) Public Sector
3 23 (4.41%) Telecoms
4 21 (4.02%) Legal
5 18 (3.45%) Retail
6 15 (2.87%) Banking
7 11 (2.11%) Billing
8 10 (1.92%) Marketing
9 7 (1.34%) Manufacturing
10 6 (1.15%) Law
11 4 (0.77%) Italian Language
12 3 (0.57%) Back Office
12 3 (0.57%) German Language
12 3 (0.57%) Investment Banking
13 2 (0.38%) Electronics
13 2 (0.38%) Front Office
14 1 (0.19%) Games
14 1 (0.19%) Military
14 1 (0.19%) Pharmaceutical
14 1 (0.19%) Publishing
Libraries, Frameworks & Software Standards
1 3 (0.57%) .NET
Miscellaneous
1 41 (7.85%) Analytical Skills
2 18 (3.45%) Self-Motivation
3 16 (3.07%) Management Information System
4 13 (2.49%) Data Centre
5 11 (2.11%) Virtual Team
6 6 (1.15%) Hybrid Cloud
7 5 (0.96%) iPad
7 5 (0.96%) User Experience
8 4 (0.77%) Social Media
9 3 (0.57%) Driving Licence
10 2 (0.38%) Analytical Mindset
10 2 (0.38%) BYOD
10 2 (0.38%) Cyber Kill Chain
10 2 (0.38%) Digital Media
10 2 (0.38%) Enterprise Cloud
10 2 (0.38%) FMCG
10 2 (0.38%) Hedge funds
10 2 (0.38%) NHS
10 2 (0.38%) Reinsurance
11 1 (0.19%) e-Learning
Operating Systems
1 34 (6.51%) Windows
2 7 (1.34%) Unix
2 7 (1.34%) Windows 7
2 7 (1.34%) Windows Server
3 5 (0.96%) Linux
3 5 (0.96%) Windows 10
4 1 (0.19%) Apple iOS
Processes & Methodologies
1 513 (98.28%) Service Delivery
2 372 (71.26%) ITIL
3 247 (47.32%) Service Management
4 91 (17.43%) Continuous Improvement
5 78 (14.94%) ITSM
6 76 (14.56%) Supplier Management
7 74 (14.18%) PRINCE2
8 71 (13.60%) Service Delivery Management
9 64 (12.26%) Project Management
10 62 (11.88%) Problem Management
11 56 (10.73%) Incident Management
12 54 (10.34%) Stakeholder Management
13 50 (9.58%) Project Delivery
14 48 (9.20%) Continuous Improvement Process
14 48 (9.20%) Proactive Monitoring
15 45 (8.62%) Agile Software Development
16 44 (8.43%) Change Management
17 40 (7.66%) Release Management
18 33 (6.32%) Mentoring
19 30 (5.75%) Problem-Solving
Programming Languages
1 6 (1.15%) SQL
2 3 (0.57%) C
2 3 (0.57%) Java
Qualifications
1 80 (15.33%) ITIL Certification
2 58 (11.11%) ITIL Foundation Certificate
3 26 (4.98%) Degree
4 12 (2.30%) Security Cleared
5 10 (1.92%) SC Cleared
6 9 (1.72%) PRINCE2 Certification
7 7 (1.34%) HND
8 5 (0.96%) Computer Science Degree
8 5 (0.96%) Master's Degree
8 5 (0.96%) Microsoft Certification
9 3 (0.57%) CCNA
9 3 (0.57%) Cisco Certification
10 2 (0.38%) A+ Certification
10 2 (0.38%) HNC
10 2 (0.38%) MCP
10 2 (0.38%) MCSA
11 1 (0.19%) PMI Certification
11 1 (0.19%) PMP
11 1 (0.19%) Postgraduate
11 1 (0.19%) SAP Certification
Quality Assurance & Compliance
1 213 (40.80%) SLA
2 62 (11.88%) ISO/IEC 27001
3 58 (11.11%) ISO 9001
4 17 (3.26%) ISO/IEC 20000
5 7 (1.34%) GDPR
6 4 (0.77%) PMO
7 3 (0.57%) QA
7 3 (0.57%) Sarbanes-Oxley
8 2 (0.38%) COBIT
8 2 (0.38%) ISO 9000
9 1 (0.19%) IASME
System Software
1 18 (3.45%) Active Directory
2 4 (0.77%) VMware Infrastructure
3 3 (0.57%) Terminal Services
Systems Management
1 5 (0.96%) Kubernetes
2 3 (0.57%) Jamf Pro
3 2 (0.38%) Netcool
Vendors
1 55 (10.54%) Microsoft
2 22 (4.21%) ServiceNow
3 18 (3.45%) Salesforce.com
3 18 (3.45%) SAP
4 11 (2.11%) Cisco
4 11 (2.11%) Dell
4 11 (2.11%) IBM
4 11 (2.11%) Remedy
5 10 (1.92%) Citrix
5 10 (1.92%) Oracle
6 9 (1.72%) HP
7 8 (1.53%) EMC
8 7 (1.34%) Tealium
9 6 (1.15%) iManage
10 5 (0.96%) Hitachi
10 5 (0.96%) JD Edwards
10 5 (0.96%) PeopleSoft
10 5 (0.96%) Sun
11 4 (0.77%) Intel
11 4 (0.77%) VMware