Period
to 19 September 2019

The median annual salary for a Service Delivery Manager was £50,000 in advertised job vacancies during the 6 months to 19 September 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Delivery Manager
UK
6 months to
19 Sep 2019
Same period 2018 Same period 2017
Rank 598 721 674
Rank change year-on-year +123 -47 -36
Permanent jobs requiring a Service Delivery Manager 563 504 617
As % of all permanent IT jobs advertised in the UK 0.40% 0.30% 0.35%
As % of the Job Titles category 0.42% 0.31% 0.36%
Number of salaries quoted 410 367 522
UK median annual salary £50,000 £54,750 £50,000
Median salary % change year-on-year -8.68% +9.50% -4.76%
10th Percentile £37,500 £37,500 £36,250
90th Percentile £74,325 £75,000 £75,000
UK excluding London median annual salary £47,500 £50,000 £45,000
% change year-on-year -5.00% +11.11% -10.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 135,358 160,847 170,384
% of permanent IT jobs with a recognized job title 95.77% 96.06% 96.03%
Number of salaries quoted 107,742 129,610 136,592
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,000 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Service Delivery Manager
Job Vacancy Trend

Job postings that featured Service Delivery Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Delivery Manager in the UK

Service Delivery Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery Manager.

Salary trend for Service Delivery Manager in the UK

Service Delivery Manager
Salary Histogram

The salary distribution of IT jobs citing Service Delivery Manager over the 6 months to 19 September 2019.

Salary histogram for Service Delivery Manager in the UK

Service Delivery Manager
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery Manager within the UK over the 6 months to 19 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +137 545 £50,000 -8.26% 74
UK excluding London +81 377 £47,500 -5.00% 59
London +117 176 £62,500 +4.17% 22
South East +54 120 £47,500 -11.21% 9
North of England +66 115 £47,500 - 15
Midlands +62 81 £50,000 -2.44% 15
Yorkshire +62 75 £47,500 -5.00% 5
East Midlands +40 42 £43,000 -14.00% 6
North West +43 40 £50,000 +11.11% 7
West Midlands +23 38 £50,000 -4.76% 9
South West -13 26 £51,250 -6.82% 6
East of England +57 24 £42,500 - 7
Scotland 0 9 £40,000 -20.00% 4
Wales +4 2 £57,500 +4.55% 3
Northern Ireland - 1 - -

Service Delivery Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 September 2019, Service Delivery Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Delivery Manager in the job title.

1 553 (98.22%) Service Delivery
2 409 (72.65%) ITIL
3 272 (48.31%) Service Management
4 213 (37.83%) SLA
5 109 (19.36%) Continuous Improvement
6 97 (17.23%) Finance
7 94 (16.70%) ITIL Certification
8 83 (14.74%) ITSM
9 81 (14.39%) Project Management
10 80 (14.21%) PRINCE2
11 74 (13.14%) Incident Management
11 74 (13.14%) Service Delivery Management
12 73 (12.97%) Problem Management
13 67 (11.90%) Supplier Management
14 64 (11.37%) ITIL Foundation Certificate
15 62 (11.01%) Public Sector
16 60 (10.66%) Microsoft
17 57 (10.12%) Stakeholder Management
18 56 (9.95%) ISO/IEC 27001
19 55 (9.77%) Change Management
20 54 (9.59%) ISO 9001
20 54 (9.59%) Proactive Monitoring
21 53 (9.41%) Continuous Improvement Process
22 49 (8.70%) Windows
23 48 (8.53%) Analytical Skills
24 46 (8.17%) Project Delivery
24 46 (8.17%) Agile Software Development
25 41 (7.28%) Release Management
26 40 (7.10%) Problem-Solving
27 37 (6.57%) Office 365

Service Delivery Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (1.24%) EPiServer
2 6 (1.07%) MS Exchange
2 6 (1.07%) SharePoint
3 4 (0.71%) Confluence
4 3 (0.53%) Apache
4 3 (0.53%) Skype for Business
5 1 (0.18%) Exchange Server 2010
Applications
1 30 (5.33%) Microsoft Office
2 13 (2.31%) Microsoft Excel
3 8 (1.42%) Microsoft PowerPoint
4 5 (0.89%) MS Visio
5 1 (0.18%) Microsoft Project
Business Applications
1 9 (1.60%) Remedy ITSM
2 7 (1.24%) Oracle Applications
3 5 (0.89%) SAP S/4HANA
4 3 (0.53%) Dynamics AX
4 3 (0.53%) Oracle EBS
5 2 (0.36%) SAP EWM
6 1 (0.18%) Dynamics CRM
6 1 (0.18%) SystmOne
Cloud Services
1 37 (6.57%) Office 365
2 24 (4.26%) Azure
3 13 (2.31%) AWS
4 10 (1.78%) Dynamics 365
4 10 (1.78%) SaaS
5 3 (0.53%) Cloud Computing
6 1 (0.18%) Azure Active Directory
6 1 (0.18%) IaaS
6 1 (0.18%) Mimecast
6 1 (0.18%) OneDrive
6 1 (0.18%) Yammer
Communications & Networking
1 12 (2.13%) Unified Communications
2 11 (1.95%) LAN
3 8 (1.42%) Wi-Fi
4 7 (1.24%) Firewall
4 7 (1.24%) Internet
4 7 (1.24%) Network Security
4 7 (1.24%) Remote Desktop
4 7 (1.24%) VPN
4 7 (1.24%) WAN
5 5 (0.89%) VoIP
6 4 (0.71%) Skype
7 3 (0.53%) Wireless
8 2 (0.36%) MPLS
8 2 (0.36%) WLAN
9 1 (0.18%) IP Telephony
9 1 (0.18%) SAN
9 1 (0.18%) Softphone
Database & Business Intelligence
1 4 (0.71%) Qlik Sense
1 4 (0.71%) QlikView
2 2 (0.36%) Big Data
2 2 (0.36%) SAP HANA
2 2 (0.36%) SQL Server
3 1 (0.18%) Data Warehouse
3 1 (0.18%) Electronic Patient Records
3 1 (0.18%) SAP BW
Development Applications
1 4 (0.71%) JIRA
General
1 97 (17.23%) Finance
2 62 (11.01%) Public Sector
3 34 (6.04%) Telecoms
4 21 (3.73%) Retail
5 15 (2.66%) Billing
6 14 (2.49%) Legal
6 14 (2.49%) Marketing
7 12 (2.13%) Banking
7 12 (2.13%) Manufacturing
8 8 (1.42%) Law
9 5 (0.89%) Electronics
10 3 (0.53%) Back Office
10 3 (0.53%) Investment Banking
10 3 (0.53%) Italian Language
11 2 (0.36%) German Language
11 2 (0.36%) Local Government
11 2 (0.36%) Pharmaceutical
12 1 (0.18%) Financial Institution
12 1 (0.18%) Games
12 1 (0.18%) Publishing
Libraries, Frameworks & Software Standards
1 3 (0.53%) .NET
2 1 (0.18%) Oracle Fusion
Miscellaneous
1 48 (8.53%) Analytical Skills
2 24 (4.26%) Data Centre
3 22 (3.91%) Self-Motivation
4 17 (3.02%) Management Information System
5 15 (2.66%) User Experience
6 10 (1.78%) Virtual Team
7 6 (1.07%) Hybrid Cloud
8 5 (0.89%) iPad
9 3 (0.53%) BYOD
9 3 (0.53%) FMCG
9 3 (0.53%) Smart Meter
9 3 (0.53%) Social Media
10 2 (0.36%) CMDB
10 2 (0.36%) Enterprise Cloud
10 2 (0.36%) iSeries
10 2 (0.36%) Life Science
10 2 (0.36%) Public Cloud
10 2 (0.36%) Smartphone
10 2 (0.36%) Social Network
10 2 (0.36%) Spread Betting
Operating Systems
1 49 (8.70%) Windows
2 14 (2.49%) Windows 10
3 9 (1.60%) Windows Server
4 7 (1.24%) Unix
4 7 (1.24%) Windows 7
5 4 (0.71%) Linux
6 2 (0.36%) Apple iOS
6 2 (0.36%) Windows XP
7 1 (0.18%) Android
7 1 (0.18%) Windows Server 2008
7 1 (0.18%) Windows Server 2012
Processes & Methodologies
1 553 (98.22%) Service Delivery
2 409 (72.65%) ITIL
3 272 (48.31%) Service Management
4 109 (19.36%) Continuous Improvement
5 83 (14.74%) ITSM
6 81 (14.39%) Project Management
7 80 (14.21%) PRINCE2
8 74 (13.14%) Incident Management
8 74 (13.14%) Service Delivery Management
9 73 (12.97%) Problem Management
10 67 (11.90%) Supplier Management
11 57 (10.12%) Stakeholder Management
12 55 (9.77%) Change Management
13 54 (9.59%) Proactive Monitoring
14 53 (9.41%) Continuous Improvement Process
15 46 (8.17%) Agile Software Development
15 46 (8.17%) Project Delivery
16 41 (7.28%) Release Management
17 40 (7.10%) Problem-Solving
18 32 (5.68%) Mentoring
Programming Languages
1 6 (1.07%) SQL
2 3 (0.53%) C
2 3 (0.53%) Java
Qualifications
1 94 (16.70%) ITIL Certification
2 64 (11.37%) ITIL Foundation Certificate
3 29 (5.15%) Degree
4 9 (1.60%) HND
5 8 (1.42%) PRINCE2 Certification
6 7 (1.24%) PMI Certification
6 7 (1.24%) PMP
6 7 (1.24%) SC Cleared
6 7 (1.24%) Security Cleared
7 6 (1.07%) Microsoft Certification
8 5 (0.89%) CCNA
8 5 (0.89%) Cisco Certification
9 4 (0.71%) Computer Science Degree
9 4 (0.71%) HNC
10 3 (0.53%) Master's Degree
10 3 (0.53%) MCP
11 2 (0.36%) A+ Certification
11 2 (0.36%) MCSA
11 2 (0.36%) SAP Certification
12 1 (0.18%) CITP
Quality Assurance & Compliance
1 213 (37.83%) SLA
2 56 (9.95%) ISO/IEC 27001
3 54 (9.59%) ISO 9001
4 9 (1.60%) ISO/IEC 20000
5 5 (0.89%) GDPR
6 4 (0.71%) QA
7 3 (0.53%) PMO
7 3 (0.53%) Sarbanes-Oxley
8 1 (0.18%) IASME
8 1 (0.18%) ISO 9000
System Software
1 30 (5.33%) Active Directory
2 3 (0.53%) VMware Infrastructure
3 1 (0.18%) GPFS
3 1 (0.18%) VMware ESXi
3 1 (0.18%) vSphere
3 1 (0.18%) XenApp
Systems Management
1 4 (0.71%) Jamf Pro
1 4 (0.71%) Kubernetes
1 4 (0.71%) Netcool
2 3 (0.53%) SCCM
3 1 (0.18%) Microsoft Intune
3 1 (0.18%) Puppet
3 1 (0.18%) SCOM
3 1 (0.18%) WSUS
Vendors
1 60 (10.66%) Microsoft
2 24 (4.26%) SAP
3 23 (4.09%) Cisco
4 17 (3.02%) ServiceNow
5 16 (2.84%) IBM
5 16 (2.84%) Oracle
6 13 (2.31%) Remedy
6 13 (2.31%) Salesforce.com
7 12 (2.13%) Dell
8 11 (1.95%) HP
9 9 (1.60%) Citrix
10 7 (1.24%) EMC
10 7 (1.24%) Hitachi
10 7 (1.24%) Sun
10 7 (1.24%) Tealium
11 6 (1.07%) Intel
11 6 (1.07%) VMware
12 5 (0.89%) Avaya
12 5 (0.89%) iManage
13 4 (0.71%) Motorola