Period
to 26 May 2020

The median annual salary for a Service Delivery Manager was £55,000 in advertised job vacancies during the 6 months to 26 May 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Delivery Manager
UK
6 months to
26 May 2020
Same period 2019 Same period 2018
Rank 604 621 734
Rank change year-on-year +17 +113 -65
Permanent jobs requiring a Service Delivery Manager 305 545 497
As % of all permanent jobs advertised in the UK 0.33% 0.38% 0.29%
As % of the Job Titles category 0.35% 0.39% 0.30%
Number of salaries quoted 251 411 399
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £39,750 £39,000 £36,500
90th Percentile £75,000 £77,500 £77,500
UK excluding London median annual salary £52,500 £47,500 £50,000
% change year-on-year +10.53% -5.00% +5.26%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 87,162 138,305 167,516
% of permanent IT jobs with a recognized job title 95.23% 96.02% 96.38%
Number of salaries quoted 69,950 109,815 136,158
Median annual salary £52,907 £50,000 £50,000
Median salary % change year-on-year +5.81% - +5.26%
10th Percentile £30,000 £28,313 £27,500
90th Percentile £87,500 £85,000 £80,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Service Delivery Manager
Job Vacancy Trend

Job postings that featured Service Delivery Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery Manager in the UK

Service Delivery Manager
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery Manager.

Salary trend for Service Delivery Manager in the UK

Service Delivery Manager
Salary Histogram

Salary distribution for jobs citing Service Delivery Manager over the 6 months to 26 May 2020.

Salary histogram for Service Delivery Manager in the UK

Service Delivery Manager
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery Manager within the UK over the 6 months to 26 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +38 289 £55,000 +4.76% 16
UK excluding London +18 184 £52,500 +10.53% 10
London +114 113 £55,000 -15.38% 6
South East +76 67 £55,000 +10.00% 5
North of England +93 53 £52,265 +10.03%
Midlands +17 31 £45,000 -10.00%
Yorkshire +80 27 £60,000 +26.32%
West Midlands +37 22 £56,250 +12.50%
North West +74 21 £51,500 +8.42%
East of England +66 19 £53,000 +6.00% 5
Work from Home -1 17 £52,500 +7.69%
Scotland +52 9 £42,750 -5.00%
East Midlands +15 9 £42,500 -15.00%
North East - 5 £43,000 -
South West +42 4 £45,000 -14.29%
Wales 0 1 £35,000 -36.36%

Service Delivery Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 May 2020, Service Delivery Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Delivery Manager in the job title.

1 305 (100.00%) Service Delivery
2 166 (54.43%) ITIL
3 116 (38.03%) Service Management
4 73 (23.93%) SLA
5 53 (17.38%) Finance
6 45 (14.75%) Stakeholder Management
7 43 (14.10%) Change Management
8 40 (13.11%) Project Management
9 39 (12.79%) ITIL Certification
10 38 (12.46%) Office 365
11 37 (12.13%) Mentoring
11 37 (12.13%) Incident Management
12 36 (11.80%) People Management
13 34 (11.15%) Service Delivery Management
14 32 (10.49%) Microsoft Office
15 30 (9.84%) ITSM
16 29 (9.51%) Windows
17 28 (9.18%) Problem Management
18 27 (8.85%) ITIL V3
18 27 (8.85%) Microsoft
18 27 (8.85%) Legal
19 26 (8.52%) Telecoms
20 24 (7.87%) Supplier Management
21 22 (7.21%) Citrix
22 21 (6.89%) ISO/IEC 27001
22 21 (6.89%) Problem-Solving
23 20 (6.56%) Agile Software Development
24 19 (6.23%) PRINCE2
24 19 (6.23%) WAN
24 19 (6.23%) Analytical Skills

Service Delivery Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (4.59%) Confluence
2 2 (0.66%) MS Exchange
2 2 (0.66%) SharePoint
3 1 (0.33%) Apache
3 1 (0.33%) Tomcat
3 1 (0.33%) WebSphere
Applications
1 32 (10.49%) Microsoft Office
2 2 (0.66%) Microsoft Excel
2 2 (0.66%) Microsoft PowerPoint
3 1 (0.33%) Microsoft Project
Business Applications
1 1 (0.33%) Carpe Diem
1 1 (0.33%) Dynamics CRM
1 1 (0.33%) Elite 3E
1 1 (0.33%) SAP S/4HANA
1 1 (0.33%) SAP SM
Cloud Services
1 38 (12.46%) Office 365
2 11 (3.61%) Azure
3 10 (3.28%) SaaS
4 7 (2.30%) Cloud Computing
5 6 (1.97%) AWS
6 3 (0.98%) PaaS
7 1 (0.33%) Azure Active Directory
7 1 (0.33%) Mimecast
Communications & Networking
1 19 (6.23%) WAN
2 18 (5.90%) LAN
3 6 (1.97%) Internet
3 6 (1.97%) VoIP
4 4 (1.31%) 2.5G
4 4 (1.31%) 2G
4 4 (1.31%) 3G
4 4 (1.31%) 4G
4 4 (1.31%) 5G
4 4 (1.31%) Ethernet
4 4 (1.31%) MPLS
5 3 (0.98%) Firewall
5 3 (0.98%) Wireless
6 2 (0.66%) Intranet
6 2 (0.66%) Wi-Fi
7 1 (0.33%) DHCP
7 1 (0.33%) DNS
7 1 (0.33%) Unified Communications
7 1 (0.33%) VPN
Database & Business Intelligence
1 6 (1.97%) Big Data
2 3 (0.98%) Blockchain
3 2 (0.66%) Data Warehouse
3 2 (0.66%) SQL Server
4 1 (0.33%) GIS
4 1 (0.33%) SAP HANA
Development Applications
1 17 (5.57%) JIRA
2 5 (1.64%) webpack
General
1 53 (17.38%) Finance
2 27 (8.85%) Legal
3 26 (8.52%) Telecoms
4 16 (5.25%) Public Sector
5 15 (4.92%) Law
6 8 (2.62%) Manufacturing
7 5 (1.64%) Banking
8 3 (0.98%) Advertising
8 3 (0.98%) Automotive
8 3 (0.98%) Marketing
8 3 (0.98%) Publishing
8 3 (0.98%) Retail
9 2 (0.66%) Electronics
Libraries, Frameworks & Software Standards
1 6 (1.97%) .NET
2 5 (1.64%) AngularJS
2 5 (1.64%) Node.js
2 5 (1.64%) Spring
2 5 (1.64%) Spring Boot
3 3 (0.98%) SAML
4 2 (0.66%) Web Services
5 1 (0.33%) Middleware
Miscellaneous
1 19 (6.23%) Analytical Skills
2 17 (5.57%) Self-Motivation
3 16 (5.25%) Management Information System
4 13 (4.26%) Virtual Team
5 9 (2.95%) Data Centre
5 9 (2.95%) Driving Licence
6 7 (2.30%) Mainframe
7 5 (1.64%) Semantic Web
8 4 (1.31%) PKI
9 2 (0.66%) CMDB
9 2 (0.66%) Mobile App
9 2 (0.66%) Social Media
10 1 (0.33%) BYOD
10 1 (0.33%) FMCG
10 1 (0.33%) Internet of Things
10 1 (0.33%) iPhone
10 1 (0.33%) Private Cloud
10 1 (0.33%) Security Operations Centre
10 1 (0.33%) Smartphone
10 1 (0.33%) User Experience
Operating Systems
1 29 (9.51%) Windows
2 10 (3.28%) Windows Server
3 7 (2.30%) Windows 10
4 4 (1.31%) Windows 7
5 1 (0.33%) AIX
5 1 (0.33%) Linux
5 1 (0.33%) Mac OS
5 1 (0.33%) Red Hat Enterprise Linux
5 1 (0.33%) Windows Server 2008
5 1 (0.33%) Windows Server 2012
Processes & Methodologies
1 305 (100.00%) Service Delivery
2 166 (54.43%) ITIL
3 116 (38.03%) Service Management
4 45 (14.75%) Stakeholder Management
5 43 (14.10%) Change Management
6 40 (13.11%) Project Management
7 37 (12.13%) Incident Management
7 37 (12.13%) Mentoring
8 36 (11.80%) People Management
9 34 (11.15%) Service Delivery Management
10 30 (9.84%) ITSM
11 28 (9.18%) Problem Management
12 27 (8.85%) ITIL V3
13 24 (7.87%) Supplier Management
14 21 (6.89%) Problem-Solving
15 20 (6.56%) Agile Software Development
16 19 (6.23%) PRINCE2
16 19 (6.23%) Project Delivery
17 18 (5.90%) Continuous Improvement
17 18 (5.90%) SDLC
Programming Languages
1 9 (2.95%) SQL
2 5 (1.64%) JavaScript
3 3 (0.98%) C
Qualifications
1 39 (12.79%) ITIL Certification
2 16 (5.25%) Degree
3 13 (4.26%) SC Cleared
3 13 (4.26%) Security Cleared
4 4 (1.31%) PRINCE2 Practitioner
5 2 (0.66%) CCNA
5 2 (0.66%) CCNP
5 2 (0.66%) Cisco Certification
5 2 (0.66%) Computer Science Degree
5 2 (0.66%) DV Cleared
5 2 (0.66%) ITIL Foundation Certificate
5 2 (0.66%) Master's Degree
5 2 (0.66%) PRINCE2 Certification
6 1 (0.33%) ISEB
6 1 (0.33%) Microsoft Certification
6 1 (0.33%) SAP Certification
Quality Assurance & Compliance
1 73 (23.93%) SLA
2 21 (6.89%) ISO/IEC 27001
3 14 (4.59%) ISO 9001
3 14 (4.59%) ISO/IEC 20000
4 4 (1.31%) BS25999
5 3 (0.98%) GDPR
6 1 (0.33%) COBIT
6 1 (0.33%) ISO 9000
6 1 (0.33%) PMO
6 1 (0.33%) QA
System Software
1 14 (4.59%) Terminal Services
2 9 (2.95%) VMware Infrastructure
3 8 (2.62%) Active Directory
4 2 (0.66%) Virtual Machines
5 1 (0.33%) Hyper-V
5 1 (0.33%) Microsoft Virtual Server
5 1 (0.33%) Veritas Volume Manager
5 1 (0.33%) Virtual Servers
5 1 (0.33%) VMware ESXi
5 1 (0.33%) vSphere
5 1 (0.33%) XenApp
Systems Management
1 8 (2.62%) SCCM
2 3 (0.98%) Jamf Pro
3 2 (0.66%) Single Sign-On
4 1 (0.33%) vMotion
Vendors
1 27 (8.85%) Microsoft
2 22 (7.21%) Citrix
3 15 (4.92%) iManage
3 15 (4.92%) Salesforce.com
4 14 (4.59%) Adobe
5 13 (4.26%) ServiceNow
5 13 (4.26%) VMware
6 11 (3.61%) SAP
7 10 (3.28%) Cisco
8 9 (2.95%) Sony
9 6 (1.97%) Oracle
9 6 (1.97%) PeopleSoft
9 6 (1.97%) Workday
10 3 (0.98%) Dell
11 2 (0.66%) Capita
11 2 (0.66%) HP
11 2 (0.66%) Okta
11 2 (0.66%) Remedy
11 2 (0.66%) Sitecore
11 2 (0.66%) Tableau