Senior IT Support
UK

The median Senior IT Support salary in the UK is £35,500 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 763 901 1125
Rank change year-on-year +138 +224 -290
Permanent jobs requiring a Senior IT Support 131 84 79
As % of all permanent jobs advertised in the UK 0.13% 0.080% 0.051%
As % of the Job Titles category 0.14% 0.087% 0.053%
Number of salaries quoted 129 70 72
10th Percentile £29,750 £30,839 £30,050
25th Percentile £31,250 £34,813 £31,250
Median annual salary (50th Percentile) £35,500 £40,699 £35,000
Median % change year-on-year -12.77% +16.28% -2.78%
75th Percentile £48,750 £45,000 £44,063
90th Percentile £50,500 £50,000 £49,767
UK excluding London median annual salary £35,500 £38,500 £35,000
% change year-on-year -7.79% +10.00% +2.94%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,682 96,623 147,884
% of permanent jobs with a recognized job title 94.63% 91.57% 96.06%
Number of salaries quoted 66,673 60,571 85,427
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £53,000 £60,000 £60,000
Median % change year-on-year -11.67% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Senior IT Support
Job Vacancy Trend

Job postings that featured Senior IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Senior IT Support in the UK

Senior IT Support
Salary Trend

3-month moving average salary quoted in jobs citing Senior IT Support.

Salary trend for Senior IT Support in the UK

Senior IT Support
Salary Histogram

Salary distribution for jobs citing Senior IT Support over the 6 months to 24 April 2024.

Salary histogram for Senior IT Support in the UK

Senior IT Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior IT Support within the UK over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +163 115 £38,500 -5.40% 19
UK excluding London +76 101 £35,500 -7.79% 17
London +150 26 £38,750 -4.79% 1
South East +38 22 £47,500 +21.79% 3
Work from Home +88 21 £34,000 -16.46% 9
North of England +64 21 £34,000 -28.59% 5
South West -6 19 £50,000 +29.03%
Midlands +16 18 £34,250 -11.86% 6
Yorkshire - 14 £30,875 - 4
West Midlands +37 11 £35,000 -17.65% 2
Wales +19 11 £34,000 -24.44%
East of England +30 9 £35,000 +7.69% 3
North West +14 7 £36,000 - 1
East Midlands -10 7 £32,500 -7.71% 4
Northern Ireland +24 1 £32,500 -

Senior IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 24 April 2024, Senior IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Senior IT Support in the job title.

1 87 (66.41%) Microsoft 365
2 82 (62.60%) Windows
3 60 (45.80%) Active Directory
4 55 (41.98%) Microsoft
5 51 (38.93%) Social Skills
6 49 (37.40%) Azure
7 37 (28.24%) ITIL
8 36 (27.48%) Windows Server
9 30 (22.90%) Firewall
10 27 (20.61%) Finance
10 27 (20.61%) Entra ID
10 27 (20.61%) SCCM
11 23 (17.56%) Customer Service
12 22 (16.79%) Problem-Solving
12 22 (16.79%) Microsoft Exchange
12 22 (16.79%) DNS
13 21 (16.03%) DHCP
13 21 (16.03%) VMware
13 21 (16.03%) Windows 10
14 20 (15.27%) Agile
14 20 (15.27%) Project Management
15 19 (14.50%) Service Management
15 19 (14.50%) VPN
16 18 (13.74%) Degree
17 17 (12.98%) SharePoint
18 16 (12.21%) HP
18 16 (12.21%) Analytical Skills
19 15 (11.45%) Windows Server 2019
20 14 (10.69%) Cybersecurity
20 14 (10.69%) Microsoft Intune

Senior IT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (16.79%) Microsoft Exchange
2 17 (12.98%) SharePoint
3 7 (5.34%) OpenStack
4 2 (1.53%) WordPress
Applications
1 9 (6.87%) Microsoft Office
2 1 (0.76%) Adobe Creative Suite
2 1 (0.76%) Microsoft Excel
2 1 (0.76%) Microsoft PowerPoint
Cloud Services
1 87 (66.41%) Microsoft 365
2 49 (37.40%) Azure
3 27 (20.61%) Entra ID
4 10 (7.63%) OneDrive
5 8 (6.11%) AWS
6 7 (5.34%) Nutanix
7 5 (3.82%) Google Workspace
8 4 (3.05%) IaaS
8 4 (3.05%) Mimecast
8 4 (3.05%) PaaS
8 4 (3.05%) SaaS
9 2 (1.53%) Power Automate
10 1 (0.76%) Adobe Creative Cloud
10 1 (0.76%) Azure Sentinel
10 1 (0.76%) Azure Storage
10 1 (0.76%) GCP
Communications & Networking
1 30 (22.90%) Firewall
2 22 (16.79%) DNS
3 21 (16.03%) DHCP
4 19 (14.50%) VPN
5 12 (9.16%) VLAN
6 7 (5.34%) Internet
7 6 (4.58%) TCP/IP
7 6 (4.58%) Wi-Fi
8 5 (3.82%) SAN
9 4 (3.05%) Network Security
9 4 (3.05%) Structured Cabling
9 4 (3.05%) VoIP
9 4 (3.05%) Wireless
10 3 (2.29%) LAN
10 3 (2.29%) Remote Desktop
10 3 (2.29%) WAN
11 2 (1.53%) DKIM
11 2 (1.53%) DMARC
11 2 (1.53%) PBX
12 1 (0.76%) Cisco IOS
Development Applications
1 2 (1.53%) MSI
General
1 51 (38.93%) Social Skills
2 27 (20.61%) Finance
3 16 (12.21%) Analytical Skills
4 4 (3.05%) Advertising
4 4 (3.05%) Public Sector
5 3 (2.29%) Law
5 3 (2.29%) Manufacturing
6 2 (1.53%) Legal
6 2 (1.53%) Telecoms
7 1 (0.76%) Inclusion and Diversity
7 1 (0.76%) Retail
7 1 (0.76%) Social Science
Libraries, Frameworks & Software Standards
1 3 (2.29%) Software Packaging
2 2 (1.53%) CSS
2 2 (1.53%) HTML
3 1 (0.76%) SAML
3 1 (0.76%) WF
Miscellaneous
1 12 (9.16%) Data Centre
2 10 (7.63%) Driving Licence
3 5 (3.82%) Management Information System
3 5 (3.82%) Onboarding
4 4 (3.05%) CCTV
5 2 (1.53%) Handset
5 2 (1.53%) Video Conferencing
6 1 (0.76%) Enterprise Software
6 1 (0.76%) iPad
6 1 (0.76%) Linux Command Line
6 1 (0.76%) NHS
Operating Systems
1 82 (62.60%) Windows
2 36 (27.48%) Windows Server
3 21 (16.03%) Windows 10
4 15 (11.45%) Windows Server 2019
5 11 (8.40%) Linux
6 8 (6.11%) Windows Server 2016
7 5 (3.82%) Apple iOS
8 4 (3.05%) Windows Server 2012
9 3 (2.29%) Windows 7
9 3 (2.29%) Windows Server 2003
10 2 (1.53%) Mac OS
10 2 (1.53%) Mac OS X
11 1 (0.76%) Android
11 1 (0.76%) Unix
11 1 (0.76%) VMS
Processes & Methodologies
1 37 (28.24%) ITIL
2 23 (17.56%) Customer Service
3 22 (16.79%) Problem-Solving
4 20 (15.27%) Agile
4 20 (15.27%) Project Management
5 19 (14.50%) Service Management
6 14 (10.69%) Cybersecurity
6 14 (10.69%) Problem Management
7 12 (9.16%) Application Virtualisation
7 12 (9.16%) Change Management
7 12 (9.16%) Infrastructure Maintenance
8 11 (8.40%) Business Case
8 11 (8.40%) Change Control
9 10 (7.63%) Disaster Recovery
10 8 (6.11%) Infrastructure Engineering
10 8 (6.11%) Mobile Device Management
10 8 (6.11%) Vulnerability Management
11 7 (5.34%) CI/CD
11 7 (5.34%) Hardware Maintenance
11 7 (5.34%) Mentoring
Programming Languages
1 10 (7.63%) PowerShell
2 1 (0.76%) Bash
2 1 (0.76%) SQL
Qualifications
1 18 (13.74%) Degree
2 7 (5.34%) Microsoft Certification
3 5 (3.82%) Computer Science Degree
4 4 (3.05%) AWS Certification
5 3 (2.29%) Azure Certification
6 2 (1.53%) CCNA
6 2 (1.53%) Cisco Certification
6 2 (1.53%) DBS Check
6 2 (1.53%) VMware Certified Professional (VCP)
7 1 (0.76%) A+ Certification
7 1 (0.76%) CCAA
7 1 (0.76%) Citrix Certification
7 1 (0.76%) ITIL Certification
7 1 (0.76%) MCP
7 1 (0.76%) MCSE
7 1 (0.76%) MCTS
Quality Assurance & Compliance
1 7 (5.34%) Cyber Essentials
2 4 (3.05%) ISO/IEC 27001
2 4 (3.05%) Sarbanes-Oxley
3 3 (2.29%) GDPR
4 2 (1.53%) SLA
5 1 (0.76%) Accessibility
5 1 (0.76%) Cyber Essentials PLUS
5 1 (0.76%) QA
System Software
1 60 (45.80%) Active Directory
2 10 (7.63%) Hyper-V
2 10 (7.63%) VMware Infrastructure
3 7 (5.34%) Docker
4 6 (4.58%) Virtual Desktop
4 6 (4.58%) vSphere
5 2 (1.53%) Terminal Services
6 1 (0.76%) Firmware
6 1 (0.76%) Microsoft App-V
6 1 (0.76%) Terminal Server
6 1 (0.76%) Virtual Machines
6 1 (0.76%) Xen
6 1 (0.76%) XenApp
Systems Management
1 27 (20.61%) SCCM
2 14 (10.69%) Microsoft Intune
3 7 (5.34%) Ansible
3 7 (5.34%) Kubernetes
4 3 (2.29%) NetCrunch
5 2 (1.53%) Jamf Pro
6 1 (0.76%) FortiGate
6 1 (0.76%) Graylog
6 1 (0.76%) Single Sign-On
6 1 (0.76%) SmoothWall
6 1 (0.76%) WSUS
Vendors
1 55 (41.98%) Microsoft
2 21 (16.03%) VMware
3 16 (12.21%) HP
4 13 (9.92%) Dell
5 11 (8.40%) Bloomberg
6 10 (7.63%) Citrix
7 9 (6.87%) Cisco
7 9 (6.87%) Palo Alto
8 6 (4.58%) Adobe
9 5 (3.82%) Google
10 4 (3.05%) Avaya
10 4 (3.05%) Sage
11 3 (2.29%) Acronis
11 3 (2.29%) Ivanti
11 3 (2.29%) Sophos
11 3 (2.29%) Splunk
12 2 (1.53%) Aruba
12 2 (1.53%) ConnectWise
12 2 (1.53%) Draytek
12 2 (1.53%) WatchGuard