Period
to 19 January 2018

The median annual salary for a Senior IT Support was £32,500 in advertised job vacancies during the 6 months to 19 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Senior IT Support
UK
6 months to
19 Jan 2018
Same period 2017 Same period 2016
Rank 1033 1092 1161
Rank change year-on-year +59 +69 -46
Permanent jobs requiring a Senior IT Support 143 99 109
As % of all permanent IT jobs advertised in the UK 0.082% 0.056% 0.052%
As % of the Job Titles category 0.086% 0.058% 0.054%
Number of salaries quoted 139 88 99
UK median annual salary £32,500 £35,000 £37,500
Median salary % change year-on-year -7.14% -6.67% +7.14%
10th Percentile £26,500 £27,425 £27,725
90th Percentile £47,500 £47,500 £52,500
UK excluding London median annual salary £31,250 £35,000 £37,500
% change year-on-year -10.71% -6.67% +15.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 167,227 170,652 201,733
% of permanent IT jobs with a recognized job title 96.08% 96.47% 96.58%
Number of salaries quoted 135,816 142,093 168,706
UK median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,000 £26,500
90th Percentile £80,000 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,500
% change year-on-year - +2.41% +3.75%

Senior IT Support
Job Vacancy Trend

Job postings that featured Senior IT Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Senior IT Support in the UK

Senior IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Senior IT Support.

Salary trend for Senior IT Support in the UK

Senior IT Support
Salary Histogram

The salary distribution of IT jobs citing Senior IT Support over the 6 months to 19 January 2018.

Salary histogram for Senior IT Support in the UK

Senior IT Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior IT Support within the UK over the 6 months to 19 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +56 139 £32,500 -7.14% 15
UK excluding London +39 105 £31,250 -10.71% 9
South East +28 47 £30,000 -14.29% 5
London +31 38 £40,000 +11.11% 6
North of England +10 20 £31,250 -3.85% 1
Yorkshire +38 17 £29,000 -9.38% 1
East of England +18 14 £31,500 -6.67% 2
Midlands +11 13 £32,500 -7.14% 1
West Midlands +17 11 £32,500 -7.14% 1
South West -2 7 £32,500 -18.75%
Wales +19 3 £26,000 -13.33%
North West -6 3 £32,500 -7.14%
East Midlands +21 2 £51,250 +76.72%
North East - 1 £32,500 -
Scotland - 1 £30,000 -

Senior IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 January 2018, Senior IT Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Senior IT Support in the job title.

1 125 (87.41%) Windows
2 103 (72.03%) Active Directory
3 80 (55.94%) Windows Server
4 64 (44.76%) Microsoft
4 64 (44.76%) Windows Server 2012
5 61 (42.66%) Office 365
6 57 (39.86%) MS Exchange
7 46 (32.17%) ITIL
8 44 (30.77%) VMware
9 34 (23.78%) Windows Server 2008
10 31 (21.68%) VMware Infrastructure
11 28 (19.58%) SQL Server
12 26 (18.18%) Hyper-V
13 25 (17.48%) TCP/IP
13 25 (17.48%) Firewall
14 24 (16.78%) Cisco
14 24 (16.78%) Microsoft Certification
14 24 (16.78%) Windows 7
14 24 (16.78%) Exchange Server 2010
15 23 (16.08%) DNS
15 23 (16.08%) SharePoint
16 22 (15.38%) Microsoft Azure
17 21 (14.69%) CRM
18 20 (13.99%) VLAN
18 20 (13.99%) Mentoring
19 19 (13.29%) DHCP
20 18 (12.59%) A+ Certification
20 18 (12.59%) Citrix
20 18 (12.59%) MCSE
20 18 (12.59%) WAN

Senior IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 57 (39.86%) MS Exchange
2 24 (16.78%) Exchange Server 2010
3 23 (16.08%) SharePoint
4 14 (9.79%) IIS
5 9 (6.29%) Exchange Server 2007
6 2 (1.40%) Exchange Server 2013
7 1 (0.70%) Apache
7 1 (0.70%) CMS
7 1 (0.70%) Moodle
7 1 (0.70%) Skype for Business
7 1 (0.70%) Tomcat
Applications
1 18 (12.59%) Microsoft Office
2 2 (1.40%) Microsoft Excel
2 2 (1.40%) Microsoft PowerPoint
Business Applications
1 18 (12.59%) Dynamics CRM
2 4 (2.80%) SAP Business One
3 2 (1.40%) SystmOne
4 1 (0.70%) Dynamics AX
4 1 (0.70%) Pegasus Opera
Cloud Services
1 61 (42.66%) Office 365
2 22 (15.38%) Microsoft Azure
3 4 (2.80%) Azure Active Directory
4 2 (1.40%) Adobe Creative Cloud
5 1 (0.70%) Amazon AWS
5 1 (0.70%) G Suite
5 1 (0.70%) OneDrive
Communications & Networking
1 25 (17.48%) Firewall
1 25 (17.48%) TCP/IP
2 23 (16.08%) DNS
3 20 (13.99%) VLAN
4 19 (13.29%) DHCP
5 18 (12.59%) WAN
6 14 (9.79%) LAN
7 12 (8.39%) SAN
8 11 (7.69%) VPN
9 10 (6.99%) VoIP
10 9 (6.29%) Wireless
11 6 (4.20%) MPLS
12 5 (3.50%) SSL
13 4 (2.80%) Asterisk PBX
13 4 (2.80%) Internet
13 4 (2.80%) NAS
14 2 (1.40%) IP Telephony
15 1 (0.70%) IPsec
15 1 (0.70%) Network Security
15 1 (0.70%) Skype
Database & Business Intelligence
1 28 (19.58%) SQL Server
2 5 (3.50%) Crystal Reports
3 3 (2.10%) MySQL
3 3 (2.10%) Oracle Database
4 1 (0.70%) EDRMS
4 1 (0.70%) OLAP
4 1 (0.70%) SQL Server Reporting Services
Development Applications
1 1 (0.70%) JIRA
1 1 (0.70%) MSI
General
1 7 (4.90%) Manufacturing
2 5 (3.50%) Marketing
2 5 (3.50%) Retail
2 5 (3.50%) Telecoms
3 4 (2.80%) Finance
4 1 (0.70%) Advertising
4 1 (0.70%) Law
4 1 (0.70%) Legal
Libraries, Frameworks & Software Standards
1 6 (4.20%) .NET
2 5 (3.50%) ASP.NET
3 1 (0.70%) LAMP
Miscellaneous
1 16 (11.19%) Analytical Skills
2 5 (3.50%) Video Conferencing
3 3 (2.10%) Driving Licence
4 2 (1.40%) Analytical Mindset
4 2 (1.40%) Fintech
4 2 (1.40%) Hedge funds
4 2 (1.40%) Management Information System
4 2 (1.40%) NHS
4 2 (1.40%) Replication
5 1 (0.70%) Clustering
5 1 (0.70%) Data Centre
5 1 (0.70%) e-Learning
5 1 (0.70%) Enterprise Storage
5 1 (0.70%) Linux Command Line
5 1 (0.70%) Mobile App
5 1 (0.70%) Smartphone
5 1 (0.70%) STB
Operating Systems
1 125 (87.41%) Windows
2 80 (55.94%) Windows Server
3 64 (44.76%) Windows Server 2012
4 34 (23.78%) Windows Server 2008
5 24 (16.78%) Windows 7
6 17 (11.89%) Windows 10
7 12 (8.39%) Linux
8 7 (4.90%) Windows 8
9 5 (3.50%) Mac OS X
10 4 (2.80%) Red Hat Enterprise Linux
10 4 (2.80%) Windows Server 2003
10 4 (2.80%) Windows XP
11 3 (2.10%) Android
11 3 (2.10%) Apple iOS
12 2 (1.40%) Mac OS
Processes & Methodologies
1 46 (32.17%) ITIL
2 21 (14.69%) CRM
3 20 (13.99%) Mentoring
4 13 (9.09%) ERP
5 12 (8.39%) Project Management
6 10 (6.99%) Migration
7 7 (4.90%) Agile Software Development
7 7 (4.90%) ITIL V3
7 7 (4.90%) Problem Management
8 5 (3.50%) Incident Management
8 5 (3.50%) Kalman Filter
9 4 (2.80%) Asset Management
9 4 (2.80%) Software Asset Management
9 4 (2.80%) Workflow
10 3 (2.10%) Change Control
10 3 (2.10%) Disaster Recovery
10 3 (2.10%) Mobile Device Management
10 3 (2.10%) Root Cause Analysis
10 3 (2.10%) Service Management
11 2 (1.40%) Cybersecurity
Programming Languages
1 17 (11.89%) PowerShell
2 13 (9.09%) SQL
3 6 (4.20%) C#
4 5 (3.50%) JavaScript
5 1 (0.70%) Bash Shell
5 1 (0.70%) Java
5 1 (0.70%) Perl
5 1 (0.70%) R
Qualifications
1 24 (16.78%) Microsoft Certification
2 18 (12.59%) A+ Certification
2 18 (12.59%) MCSE
3 17 (11.89%) MCSA
4 16 (11.19%) Cisco Certification
5 13 (9.09%) CCNA
6 11 (7.69%) CCNP
7 4 (2.80%) MCP
8 3 (2.10%) Degree
9 2 (1.40%) DBS Check
10 1 (0.70%) ITIL Certification
10 1 (0.70%) PMI Certification
10 1 (0.70%) PMP
Quality Assurance & Compliance
1 17 (11.89%) SLA
2 3 (2.10%) QA
3 2 (1.40%) GDPR
System Software
1 103 (72.03%) Active Directory
2 31 (21.68%) VMware Infrastructure
3 26 (18.18%) Hyper-V
4 8 (5.59%) vSphere
5 4 (2.80%) OpenSIPS
5 4 (2.80%) VMware ESXi
6 2 (1.40%) Virtual Desktop
6 2 (1.40%) Virtual Servers
6 2 (1.40%) XenDesktop
7 1 (0.70%) Microsoft App-V
7 1 (0.70%) Microsoft Virtual Server
7 1 (0.70%) XenApp
7 1 (0.70%) XenServer
Systems Management
1 10 (6.99%) SCCM
2 6 (4.20%) WSUS
3 5 (3.50%) SCOM
4 4 (2.80%) vCenter Server
5 3 (2.10%) Symantec Endpoint Protection
6 2 (1.40%) Backup Exec
7 1 (0.70%) Microsoft Intune
7 1 (0.70%) Nagios
7 1 (0.70%) NetBackup
Vendors
1 64 (44.76%) Microsoft
2 44 (30.77%) VMware
3 24 (16.78%) Cisco
4 18 (12.59%) Citrix
5 13 (9.09%) HP
6 8 (5.59%) Dell
7 7 (4.90%) Apple
7 7 (4.90%) Avaya
8 6 (4.20%) Oracle
9 5 (3.50%) Veeam
10 4 (2.80%) F5
10 4 (2.80%) Meraki
10 4 (2.80%) Red Hat
10 4 (2.80%) SAP
10 4 (2.80%) SonicWALL
10 4 (2.80%) Symantec
10 4 (2.80%) Synology
11 2 (1.40%) Adobe
11 2 (1.40%) Bloomberg
11 2 (1.40%) Reuters