1st Line Support Engineer Jobs in England

First Line Support Engineer
UK > England

The median First Line Support Engineer salary in England is £25,000 per year according to job vacancies posted during the 6 months to 11 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
11 May 2024		 Same period 2023 Same period 2022
Rank 757 788 1035
Rank change year-on-year +31 +247 -246
Permanent jobs requiring a 1st Line Support Engineer 82 130 120
As % of all permanent jobs advertised in England 0.095% 0.14% 0.090%
As % of the Job Titles category 0.10% 0.16% 0.094%
Number of salaries quoted 77 121 112
10th Percentile £21,000 £22,000 £19,525
25th Percentile £22,000 £23,250 £20,500
Median annual salary (50th Percentile) £25,000 £25,000 £23,500
Median % change year-on-year - +6.38% +4.44%
75th Percentile £27,250 £28,750 £27,250
90th Percentile £28,850 £31,500 £29,750
UK median annual salary £26,500 £25,000 £24,000
% change year-on-year +6.00% +4.17% +6.67%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,157 82,189 127,880
% of permanent jobs with a recognized job title 94.48% 91.48% 96.07%
Number of salaries quoted 60,579 52,238 74,819
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,500 £82,500 £80,000
90th Percentile £90,822 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

1st Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Engineer in England

1st Line Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing 1st Line Support Engineer in England.

Salary trend for 1st Line Support Engineer in England

1st Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 1st Line Support Engineer in England over the 6 months to 11 May 2024.

Salary histogram for 1st Line Support Engineer in England

1st Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the England region over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Median Salary
Past 6 Months		 Median Salary
% Change
on Same Period
Last Year		 Live
Jobs
South East +7 28 £24,000 -2.04% 13
North of England +44 21 £22,826 -12.21% 5
London +120 19 £27,500 -7.56% 4
North West +14 15 £22,826 -10.49% 5
South West -32 7 £25,000 -9.09% 3
North East - 5 £22,000 -
Midlands -35 4 £27,500 +10.00% 5
East of England +6 3 £25,500 +2.00% 1
West Midlands +5 2 £31,250 +27.55% 1
Yorkshire +73 1 £21,500 -17.31%
East Midlands -41 1 £22,500 -10.00% 4
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 11 May 2024, 1st Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 1st Line Support Engineer in the job title.

1 61 (74.39%) Windows
2 54 (65.85%) Microsoft 365
3 52 (63.41%) Active Directory
4 33 (40.24%) Microsoft
5 32 (39.02%) Customer Service
6 31 (37.80%) Windows Server
7 25 (30.49%) Social Skills
8 21 (25.61%) Azure
9 20 (24.39%) Microsoft Office
10 19 (23.17%) Windows 10
11 16 (19.51%) Microsoft Exchange
12 14 (17.07%) Entra ID
12 14 (17.07%) Problem-Solving
13 12 (14.63%) Degree
14 11 (13.41%) VoIP
15 10 (12.20%) VPN
15 10 (12.20%) Microsoft Intune
16 9 (10.98%) Microsoft Excel
16 9 (10.98%) VMware
17 8 (9.76%) Service Delivery
17 8 (9.76%) ITIL
17 8 (9.76%) Linux
18 7 (8.54%) Microsoft Certification
18 7 (8.54%) Apple
18 7 (8.54%) Firewall
18 7 (8.54%) Finance
18 7 (8.54%) Driving Licence
19 6 (7.32%) WAN
19 6 (7.32%) DHCP
20 5 (6.10%) SLA

1st Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (19.51%) Microsoft Exchange
2 4 (4.88%) Exchange Server 2010
2 4 (4.88%) Exchange Server 2013
3 3 (3.66%) SharePoint
Applications
1 20 (24.39%) Microsoft Office
2 9 (10.98%) Microsoft Excel
Cloud Services
1 54 (65.85%) Microsoft 365
2 21 (25.61%) Azure
3 14 (17.07%) Entra ID
4 4 (4.88%) Amazon EC2
4 4 (4.88%) AWS
4 4 (4.88%) WhatsApp
5 2 (2.44%) Mimecast
5 2 (2.44%) OneDrive
6 1 (1.22%) Cloud Computing
6 1 (1.22%) Google Workspace
6 1 (1.22%) Nutanix
Communications & Networking
1 11 (13.41%) VoIP
2 10 (12.20%) VPN
3 7 (8.54%) Firewall
4 6 (7.32%) DHCP
4 6 (7.32%) WAN
5 4 (4.88%) Broadband
5 4 (4.88%) DNS
5 4 (4.88%) TCP/IP
5 4 (4.88%) VLAN
5 4 (4.88%) Wi-Fi
5 4 (4.88%) Wireless
6 3 (3.66%) LAN
6 3 (3.66%) Remote Desktop
7 2 (2.44%) IPsec
8 1 (1.22%) ADSL
8 1 (1.22%) Internet
8 1 (1.22%) Intranet
8 1 (1.22%) Network Security
8 1 (1.22%) Skype
General
1 25 (30.49%) Social Skills
2 7 (8.54%) Finance
3 5 (6.10%) Analytical Skills
4 4 (4.88%) Manufacturing
4 4 (4.88%) Retail
5 3 (3.66%) Games
5 3 (3.66%) Telecoms
6 1 (1.22%) Legal
6 1 (1.22%) Organisational Skills
6 1 (1.22%) Public Sector
6 1 (1.22%) Publishing
Miscellaneous
1 7 (8.54%) Driving Licence
2 1 (1.22%) Data Protection Act
2 1 (1.22%) Linux Command Line
2 1 (1.22%) Smartphone
Operating Systems
1 61 (74.39%) Windows
2 31 (37.80%) Windows Server
3 19 (23.17%) Windows 10
4 8 (9.76%) Linux
5 5 (6.10%) Windows Server 2012
6 4 (4.88%) Debian
6 4 (4.88%) Windows Server 2008
7 3 (3.66%) Windows 8
8 2 (2.44%) Windows 7
9 1 (1.22%) Windows Server 2016
9 1 (1.22%) Windows Server 2019
Processes & Methodologies
1 32 (39.02%) Customer Service
2 14 (17.07%) Problem-Solving
3 8 (9.76%) ITIL
3 8 (9.76%) Service Delivery
4 5 (6.10%) Cybersecurity
5 4 (4.88%) Change Control
5 4 (4.88%) Software Testing
6 3 (3.66%) Infrastructure Engineering
6 3 (3.66%) Mathematics
6 3 (3.66%) Project Delivery
6 3 (3.66%) Service Management
7 2 (2.44%) Break/Fix
7 2 (2.44%) Disaster Recovery
7 2 (2.44%) ITSM
8 1 (1.22%) Continuous Improvement
8 1 (1.22%) Customer-Centricity
8 1 (1.22%) Data Entry
8 1 (1.22%) Data Protection
8 1 (1.22%) DevOps
8 1 (1.22%) Time Management
Programming Languages
1 5 (6.10%) SQL
2 1 (1.22%) PowerShell
Qualifications
1 12 (14.63%) Degree
2 7 (8.54%) Microsoft Certification
3 5 (6.10%) DBS Check
4 4 (4.88%) Security Cleared
5 3 (3.66%) CCNA
5 3 (3.66%) Cisco Certification
5 3 (3.66%) MCITP
5 3 (3.66%) Network+ Certification
6 2 (2.44%) A+ Certification
7 1 (1.22%) BPSS Clearance
Quality Assurance & Compliance
1 5 (6.10%) SLA
2 4 (4.88%) GDPR
System Software
1 52 (63.41%) Active Directory
2 4 (4.88%) Hyper-V
2 4 (4.88%) VMware Infrastructure
3 1 (1.22%) VirtualBox
3 1 (1.22%) XenApp
3 1 (1.22%) XenDesktop
Systems Management
1 10 (12.20%) Microsoft Intune
Vendors
1 33 (40.24%) Microsoft
2 9 (10.98%) VMware
3 7 (8.54%) Apple
4 3 (3.66%) Cisco
5 2 (2.44%) ConnectWise
5 2 (2.44%) N-able
5 2 (2.44%) SolarWinds
5 2 (2.44%) Sophos
6 1 (1.22%) Avaya
6 1 (1.22%) Citrix
6 1 (1.22%) Fortinet
6 1 (1.22%) Google
6 1 (1.22%) HP
6 1 (1.22%) Progress
6 1 (1.22%) ServiceNow
6 1 (1.22%) Ubiquiti
6 1 (1.22%) Veeam
36 1st Line Support Engineer jobs Nationwide