3rd Line Support Analyst Jobs

Third Line Support Analyst
UK

The median Third Line Support Analyst salary in the UK is £50,000 per year according to job vacancies posted during the 6 months to 15 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
15 May 2024
Same period 2023 Same period 2022
Rank 859 934 1174
Rank change year-on-year +75 +240 -295
Permanent jobs requiring a 3rd Line Support Analyst 36 43 59
As % of all permanent jobs advertised in the UK 0.036% 0.043% 0.037%
As % of the Job Titles category 0.038% 0.047% 0.038%
Number of salaries quoted 26 43 56
10th Percentile £35,750 £35,750 £35,000
25th Percentile £36,938 £39,750 £43,250
Median annual salary (50th Percentile) £50,000 £45,000 £55,000
Median % change year-on-year +11.11% -18.18% +41.94%
75th Percentile £52,500 £70,375 £57,500
90th Percentile £55,723 £89,000 -
UK excluding London median annual salary £50,000 £42,500 £37,762
% change year-on-year +17.65% +12.55% +16.19%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,908 91,208 153,609
% of permanent jobs with a recognized job title 94.68% 91.47% 96.09%
Number of salaries quoted 67,161 57,434 84,375
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,521
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £80,500 £78,750
90th Percentile £90,000 £100,000 £95,950
UK excluding London median annual salary £50,000 £53,000 £50,173
% change year-on-year -5.66% +5.64% +5.63%

3rd Line Support Analyst
Job Vacancy Trend

Job postings that featured 3rd Line Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support Analyst in the UK

3rd Line Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support Analyst.

Salary trend for 3rd Line Support Analyst in the UK

3rd Line Support Analyst
Salary Histogram

Salary distribution for jobs citing 3rd Line Support Analyst over the 6 months to 15 May 2024.

Salary histogram for 3rd Line Support Analyst in the UK

3rd Line Support Analyst
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Analyst within the UK over the 6 months to 15 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +55 25 £50,000 +14.29% 2
Work from Home +58 20 £50,000 +17.65%
UK excluding London -40 19 £50,000 +17.65% 1
London +123 13 £52,148 -25.50% 1
Midlands -2 8 £50,000 +36.99%
Scotland - 7 £50,000 -
West Midlands - 7 £50,000 -
Yorkshire +81 2 £43,000 -4.44%
North of England +24 2 £43,000 +1.18%
South East - 2 £35,750 -
East Midlands -21 1 £37,500 +2.74%

3rd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 15 May 2024, 3rd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support Analyst in the job title.

1 27 (75.00%) Microsoft Exchange
2 23 (63.89%) Active Directory
3 21 (58.33%) DNS
3 21 (58.33%) Microsoft
3 21 (58.33%) Azure
4 20 (55.56%) PowerShell
4 20 (55.56%) Windows
4 20 (55.56%) Microsoft 365
5 18 (50.00%) Firewall
6 14 (38.89%) Microsoft Intune
7 13 (36.11%) Change Management
8 12 (33.33%) Service Management
8 12 (33.33%) VMware
8 12 (33.33%) Windows Server
9 11 (30.56%) VMware Infrastructure
9 11 (30.56%) ITIL
9 11 (30.56%) Linux
9 11 (30.56%) SQL
10 9 (25.00%) DHCP
11 8 (22.22%) SQL Server
11 8 (22.22%) Unix
12 7 (19.44%) Banking
12 7 (19.44%) ION Trading
12 7 (19.44%) Patsystems
12 7 (19.44%) Ruby
12 7 (19.44%) Ubuntu
12 7 (19.44%) FIX Protocol
12 7 (19.44%) Video Conferencing
12 7 (19.44%) CentOS
12 7 (19.44%) Bash

3rd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (75.00%) Microsoft Exchange
2 2 (5.56%) SharePoint
3 1 (2.78%) IIS
Applications
1 6 (16.67%) Microsoft Office
2 1 (2.78%) Microsoft Excel
Business Applications
1 7 (19.44%) Fidessa
2 1 (2.78%) Dynamics CRM
Cloud Services
1 21 (58.33%) Azure
2 20 (55.56%) Microsoft 365
3 4 (11.11%) Google Workspace
4 3 (8.33%) Azure Sentinel
5 2 (5.56%) Entra ID
5 2 (5.56%) SaaS
6 1 (2.78%) GCP
6 1 (2.78%) IaaS
6 1 (2.78%) PaaS
6 1 (2.78%) WhatsApp
Communications & Networking
1 21 (58.33%) DNS
2 18 (50.00%) Firewall
3 9 (25.00%) DHCP
4 7 (19.44%) FIX Connectivity
4 7 (19.44%) TCP/IP
5 3 (8.33%) SD-WAN
5 3 (8.33%) WAN
6 2 (5.56%) SAN
7 1 (2.78%) Cisco IOS
7 1 (2.78%) ISDN
7 1 (2.78%) VLAN
7 1 (2.78%) VoIP
7 1 (2.78%) Wireless
Database & Business Intelligence
1 8 (22.22%) SQL Server
2 1 (2.78%) Amazon RDS
2 1 (2.78%) SQL Server Integration Services
General
1 7 (19.44%) Banking
1 7 (19.44%) Finance
2 4 (11.11%) Manufacturing
3 1 (2.78%) Law
3 1 (2.78%) Legal
3 1 (2.78%) Organisational Skills
3 1 (2.78%) Public Sector
3 1 (2.78%) Social Skills
Libraries, Frameworks & Software Standards
1 7 (19.44%) FIX Protocol
2 1 (2.78%) SAML
Miscellaneous
1 7 (19.44%) Eurex
1 7 (19.44%) Video Conferencing
2 1 (2.78%) Clustering
2 1 (2.78%) Enterprise Software
2 1 (2.78%) Greenfield Project
2 1 (2.78%) Housing Association
2 1 (2.78%) Hybrid Cloud
2 1 (2.78%) Life Science
2 1 (2.78%) Linux Command Line
2 1 (2.78%) Management Information System
2 1 (2.78%) Onboarding
Operating Systems
1 20 (55.56%) Windows
2 12 (33.33%) Windows Server
3 11 (30.56%) Linux
4 8 (22.22%) Unix
5 7 (19.44%) CentOS
5 7 (19.44%) Solaris
5 7 (19.44%) Ubuntu
6 4 (11.11%) Android
6 4 (11.11%) Apple iOS
6 4 (11.11%) Windows 10
7 3 (8.33%) Windows Server 2016
7 3 (8.33%) Windows Server 2019
8 1 (2.78%) Mac OS
8 1 (2.78%) VMS
Processes & Methodologies
1 13 (36.11%) Change Management
2 12 (33.33%) Service Management
3 11 (30.56%) ITIL
4 7 (19.44%) Client Onboarding
5 4 (11.11%) ERP
6 3 (8.33%) SIEM
7 2 (5.56%) CRM
7 2 (5.56%) Problem-Solving
7 2 (5.56%) User Acceptance Testing
8 1 (2.78%) Data Protection
8 1 (2.78%) ETL
8 1 (2.78%) Incident Response
8 1 (2.78%) Infrastructure Engineering
8 1 (2.78%) Inventory Management
8 1 (2.78%) Knowledge Transfer
8 1 (2.78%) Requirements Gathering
8 1 (2.78%) Risk Register
8 1 (2.78%) Service Delivery
8 1 (2.78%) Task Automation
8 1 (2.78%) Technical Leadership
Programming Languages
1 20 (55.56%) PowerShell
2 11 (30.56%) SQL
3 7 (19.44%) Bash
3 7 (19.44%) JavaScript
3 7 (19.44%) Perl
3 7 (19.44%) Python
3 7 (19.44%) Ruby
4 1 (2.78%) PL/SQL
4 1 (2.78%) T-SQL
Qualifications
1 4 (11.11%) SC Cleared
1 4 (11.11%) Security Cleared
2 2 (5.56%) Degree
3 1 (2.78%) CCA
3 1 (2.78%) CCNA
3 1 (2.78%) Cisco Certification
3 1 (2.78%) Citrix Certification
3 1 (2.78%) ITIL Certification
3 1 (2.78%) MCSE
3 1 (2.78%) Microsoft Certification
3 1 (2.78%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 1 (2.78%) Cyber Essentials
1 1 (2.78%) Cyber Essentials PLUS
1 1 (2.78%) ISO/IEC 27001
System Software
1 23 (63.89%) Active Directory
2 11 (30.56%) VMware Infrastructure
3 5 (13.89%) Hyper-V
4 1 (2.78%) Virtual Machines
Systems Management
1 14 (38.89%) Microsoft Intune
2 3 (8.33%) ZENworks
3 1 (2.78%) Jamf Pro
3 1 (2.78%) Single Sign-On
Vendors
1 21 (58.33%) Microsoft
2 12 (33.33%) VMware
3 7 (19.44%) Bloomberg
3 7 (19.44%) CQG
3 7 (19.44%) ION Trading
3 7 (19.44%) Oracle
3 7 (19.44%) Patsystems
3 7 (19.44%) Red Hat
3 7 (19.44%) Reuters
3 7 (19.44%) Trayport
4 5 (13.89%) Google
5 4 (11.11%) CheckPoint
5 4 (11.11%) Palo Alto
6 2 (5.56%) Cisco
6 2 (5.56%) Datto
6 2 (5.56%) HP
6 2 (5.56%) Veeam
7 1 (2.78%) Citrix
7 1 (2.78%) Dell
7 1 (2.78%) Salesforce