The median annual salary for a Senior Technical Support was £42,000 in advertised job vacancies during the 3 months to 30 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Senior Technical Support
UK
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 817 908 900
Rank change year-on-year +91 -8  
Permanent jobs requiring a Senior Technical Support 35 42 69
As % of all permanent IT jobs advertised in the UK 0.041% 0.040% 0.064%
As % of the Job Titles category 0.043% 0.042% 0.066%
Number of salaries quoted 17 38 38
Median salary £42,000 £47,500 £43,500
Median salary % change year-on-year -11.57% +9.19%  
90% offered a salary of more than £31,600 £35,000 £32,200
10% offered a salary of more than £57,000 £86,500 £50,000
UK excluding London median salary £40,250 £35,000 £47,500
% change year-on-year +15.00% -26.31%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 82331 100795 104032
As % of all permanent IT job vacancies advertised in the UK 96.29% 96.38% 96.64%
Number of salaries quoted 68376 84445 84981
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,995 £41,500 £40,000
% change year-on-year +1.19% +3.75%  

Senior Technical Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured Senior Technical Support in the job title.

Job vacancy trend for Senior Technical Support in the UK

Senior Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Senior Technical Support.

Salary trend for Senior Technical Support in the UK

Senior Technical Support
Salary Histogram

The salary distribution of IT jobs citing Senior Technical Support over the 3 months to 30 March 2017.

Salary histogram for Senior Technical Support in the UK

Senior Technical Support
Top 22 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior Technical Support within the UK over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +62 26 £38,500 -18.94%
South East +64 12 £30,000 -36.84%
Berkshire +47 11 - -
Reading +46 11 - -
London +52 9 £55,000 -15.38%
Wales - 5 £45,000 -
South Wales - 5 £45,000 -
Scotland +17 4 £38,000 -
Cardiff - 4 £45,000 -
West Midlands +26 3 £32,000 -8.57%
Gourock - 3 £38,000 -
Inverclyde - 3 £38,000 -
East of England +34 2 £40,250 +15.00%
Staffordshire +9 2 £32,000 -8.57%
Lichfield - 2 £32,000 -
Essex - 2 £40,250 -
Surrey +48 1 £30,000 -35.13%
Glasgow +17 1 - -
Canary Wharf - 1 £60,000 -
Newport - 1 £50,000 -
Egham - 1 £30,000 -
Birmingham - 1 £37,500 -

Senior Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 30 March 2017, Senior Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Senior Technical Support in the job title.

1 22 (40.74%) Windows
2 21 (38.89%) Degree
3 20 (37.04%) Oracle
4 16 (29.63%) VMware
4 16 (29.63%) Java
4 16 (29.63%) XML
4 16 (29.63%) JBoss
4 16 (29.63%) Tomcat
4 16 (29.63%) IBM
5 15 (27.78%) Active Directory
5 15 (27.78%) BEA
5 15 (27.78%) JMS
5 15 (27.78%) SOA
5 15 (27.78%) Eclipse
5 15 (27.78%) FTP
5 15 (27.78%) HTTP
5 15 (27.78%) IntelliJ
5 15 (27.78%) SOAP
5 15 (27.78%) Web Services
5 15 (27.78%) NetBeans
5 15 (27.78%) TIBCO
5 15 (27.78%) Internet
5 15 (27.78%) Spring
5 15 (27.78%) Maven
5 15 (27.78%) WebSphere
5 15 (27.78%) Java SE
5 15 (27.78%) Java EE
5 15 (27.78%) REST
5 15 (27.78%) Oracle SOA Suite
5 15 (27.78%) Open Source

Senior Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (29.63%) JBoss
1 16 (29.63%) Tomcat
2 15 (27.78%) Oracle SOA Suite
2 15 (27.78%) WebSphere
3 6 (11.11%) SharePoint
4 5 (9.26%) Exchange Server 2013
5 4 (7.41%) SharePoint 2013
5 4 (7.41%) Skype for Business
6 3 (5.56%) IBM Domino
6 3 (5.56%) MS Exchange
7 1 (1.85%) Exchange Server 2007
7 1 (1.85%) Exchange Server 2010
7 1 (1.85%) IIS
Applications
1 11 (20.37%) MS Excel
2 8 (14.81%) MS PowerPoint
2 8 (14.81%) MS Visio
3 2 (3.70%) MS Office
Business Applications
1 1 (1.85%) JDE EnterpriseOne
Cloud Services
1 4 (7.41%) SaaS
2 3 (5.56%) Microsoft Azure
3 2 (3.70%) Office 365
4 1 (1.85%) Amazon AWS
Communications & Networking
1 15 (27.78%) FTP
1 15 (27.78%) HTTP
1 15 (27.78%) Internet
2 6 (11.11%) TCP/IP
3 5 (9.26%) SAN
4 4 (7.41%) DNS
4 4 (7.41%) LAN
4 4 (7.41%) NAS
4 4 (7.41%) Skype
4 4 (7.41%) WAN
5 2 (3.70%) DHCP
5 2 (3.70%) Firewall
6 1 (1.85%) Fibre Channel
6 1 (1.85%) VLAN
6 1 (1.85%) VPN
6 1 (1.85%) Wi-Fi
Database & Business Intelligence
1 7 (12.96%) SQL Server
2 4 (7.41%) Hadoop
3 1 (1.85%) Azure SQL Database
3 1 (1.85%) Big Data
3 1 (1.85%) Data Warehouse
3 1 (1.85%) DB2
3 1 (1.85%) HDInsight
3 1 (1.85%) Oracle Database
3 1 (1.85%) Oracle Reports
3 1 (1.85%) Power BI
3 1 (1.85%) QlikView
3 1 (1.85%) Relational Database
3 1 (1.85%) Spotfire
3 1 (1.85%) SQL Server 2005
3 1 (1.85%) SQL Server 2012
3 1 (1.85%) SQL Server 2016
3 1 (1.85%) SQL Server Analysis Services
3 1 (1.85%) SQL Server Integration Services
3 1 (1.85%) SQL Server Reporting Services
Development Applications
1 15 (27.78%) Eclipse
1 15 (27.78%) IntelliJ
1 15 (27.78%) Maven
1 15 (27.78%) NetBeans
2 1 (1.85%) Visual Studio
General
1 11 (20.37%) Finance
2 6 (11.11%) Banking
3 3 (5.56%) Manufacturing
4 1 (1.85%) Dutch Language
4 1 (1.85%) Electronics
4 1 (1.85%) French Language
4 1 (1.85%) German Language
4 1 (1.85%) Investment Banking
4 1 (1.85%) Retail
Libraries, Frameworks & Software Standards
1 16 (29.63%) XML
2 15 (27.78%) Java EE
2 15 (27.78%) Java SE
2 15 (27.78%) JMS
2 15 (27.78%) REST
2 15 (27.78%) SOAP
2 15 (27.78%) Spring
2 15 (27.78%) Web Services
3 4 (7.41%) RabbitMQ
4 2 (3.70%) EDI
5 1 (1.85%) .NET
5 1 (1.85%) HTML
5 1 (1.85%) SAML
Miscellaneous
1 15 (27.78%) Enterprise Software
2 7 (12.96%) Computer Science
3 3 (5.56%) Clustering
3 3 (5.56%) Data Centre
4 2 (3.70%) Analytical Skills
4 2 (3.70%) Replication
5 1 (1.85%) Blackberry
5 1 (1.85%) Driving Licence
5 1 (1.85%) Enterprise Storage
5 1 (1.85%) Fintech
5 1 (1.85%) HP Storage
5 1 (1.85%) HP StoreVirtual
5 1 (1.85%) Linux Command Line
5 1 (1.85%) Mainframe
Operating Systems
1 22 (40.74%) Windows
2 14 (25.93%) Windows Server
3 9 (16.67%) Linux
3 9 (16.67%) Windows Server 2012
4 7 (12.96%) Windows Server 2008
5 6 (11.11%) Windows Server 2003
6 2 (3.70%) Solaris
6 2 (3.70%) Unix
6 2 (3.70%) Windows NT
7 1 (1.85%) AIX
7 1 (1.85%) Windows 10
7 1 (1.85%) Windows 7
7 1 (1.85%) Windows 8
Processes & Methodologies
1 15 (27.78%) Open Source
1 15 (27.78%) SOA
2 10 (18.52%) ITIL
3 5 (9.26%) ETL
3 5 (9.26%) High Availability
4 4 (7.41%) Change Control
4 4 (7.41%) Customer Engagement
4 4 (7.41%) Identity Management
4 4 (7.41%) Mentoring
4 4 (7.41%) Project Management
4 4 (7.41%) Service Delivery
4 4 (7.41%) Software Engineering
5 3 (5.56%) Data Security
5 3 (5.56%) Information Security
5 3 (5.56%) Performance Management
6 2 (3.70%) Incident Management
6 2 (3.70%) Network Management
6 2 (3.70%) Performance Tuning
6 2 (3.70%) Process Improvement
6 2 (3.70%) Server Monitoring
Programming Languages
1 16 (29.63%) Java
2 11 (20.37%) SQL
3 4 (7.41%) Shell Script
4 2 (3.70%) PowerShell
5 1 (1.85%) C#
5 1 (1.85%) Python
5 1 (1.85%) T-SQL
5 1 (1.85%) VB
5 1 (1.85%) VBScript
Qualifications
1 21 (38.89%) Degree
2 7 (12.96%) Microsoft Certification
3 6 (11.11%) MCSE
4 5 (9.26%) CCNA
4 5 (9.26%) Cisco Certification
4 5 (9.26%) ITIL Certification
5 2 (3.70%) CCA
5 2 (3.70%) Citrix Certification
5 2 (3.70%) PRINCE2 Certification
5 2 (3.70%) VMware Certified Professional (VCP)
6 1 (1.85%) CCAA
6 1 (1.85%) CCNP
6 1 (1.85%) MCSA
6 1 (1.85%) VCAP
Quality Assurance & Compliance
1 5 (9.26%) SLA
2 1 (1.85%) ISO/IEC 27001
2 1 (1.85%) QA
2 1 (1.85%) SSAE 16
System Software
1 15 (27.78%) Active Directory
2 11 (20.37%) VMware Infrastructure
3 8 (14.81%) Hyper-V
4 6 (11.11%) XenApp
5 3 (5.56%) Terminal Server
5 3 (5.56%) Virtual Servers
5 3 (5.56%) vSphere
6 1 (1.85%) Microsoft App-V
6 1 (1.85%) Terminal Services
6 1 (1.85%) Virtual Machines
6 1 (1.85%) XenDesktop
6 1 (1.85%) XenServer
Systems Management
1 6 (11.11%) SCCM
2 3 (5.56%) Backup Exec
2 3 (5.56%) WSUS
3 2 (3.70%) Symantec Endpoint Protection
4 1 (1.85%) Ganglia
4 1 (1.85%) Microsoft Clustering
4 1 (1.85%) Netcool
4 1 (1.85%) SCOM
4 1 (1.85%) SCVMM
Vendors
1 20 (37.04%) Oracle
2 16 (29.63%) IBM
2 16 (29.63%) VMware
3 15 (27.78%) BEA
3 15 (27.78%) TIBCO
4 13 (24.07%) Citrix
5 9 (16.67%) Microsoft
6 5 (9.26%) Cisco
7 4 (7.41%) BT
8 3 (5.56%) Lotus
8 3 (5.56%) Symantec
9 2 (3.70%) Dell
9 2 (3.70%) HP
9 2 (3.70%) Sun
9 2 (3.70%) Veeam
10 1 (1.85%) 3PAR
10 1 (1.85%) Brocade
10 1 (1.85%) EqualLogic
10 1 (1.85%) Meraki
10 1 (1.85%) Tableau