Period
to 23 November 2017

The median contractor rate for a Support Specialist was £350 per day in advertised job vacancies during the 6 months to 23 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Specialist
UK
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 729 700 702
Rank change year-on-year -29 +2 +25
Contract jobs requiring a Support Specialist 158 191 193
As % of all contract IT jobs advertised in the UK 0.15% 0.18% 0.17%
As % of the Job Titles category 0.16% 0.19% 0.18%
Number of daily rates quoted 103 133 108
UK median daily rate £350 £325 £350
Median daily rate % change year-on-year +7.69% -7.14% -
10th Percentile £200 £170 £209
90th Percentile £640 £533 £500
UK excluding London median daily rate £328 £325 £350
% change year-on-year +0.77% -7.14% +9.38%
Number of hourly rates quoted 7 9 11
UK median hourly rate £18.00 £27.50 £19.00
Median hourly rate % change year-on-year -34.55% +44.74% +1.33%
10th Percentile £16.25 £12.53 £14.38
90th Percentile £19.50 £43.28 £28.13
UK excluding London median hourly rate £18.00 £35.39 £22.13
% change year-on-year -49.14% +59.95% +22.92%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97742 99747 107875
% of contract IT jobs with a recognized job title 94.80% 94.76% 94.91%
Number of daily rates quoted 64508 65028 68632
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +3.45%
Number of hourly rates quoted 2923 3319 4120
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

Support Specialist
Job Vacancy Trend

Job postings that featured Support Specialist in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Specialist in the UK

Support Specialist
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Specialist.

Contractor daily rate trend for Support Specialist in the UK

Support Specialist
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Specialist over the 6 months to 23 November 2017.

Contractor daily rate histogram for Support Specialist in the UK

Support Specialist
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Specialist.

Contractor hourly rate trend for Support Specialist in the UK

Support Specialist
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Specialist within the UK over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -31 134 £359 +8.71% 27
UK excluding London -11 88 £328 +0.77% 17
London -9 63 £388 +3.33% 12
South East -9 35 £328 -15.48% 8
South West +2 14 £638 +165.63%
Scotland +6 13 £300 -7.69% 1
North of England +35 10 £350 +30.84% 3
Midlands +23 9 - - 4
North West +25 8 £200 -14.44%
East Midlands -2 7 - -
East of England -36 3 £185 -56.47%
Northern Ireland -36 3 £466 -
West Midlands +26 2 - - 4
Yorkshire +21 2 £393 -4.27% 2
Wales +11 1 - - 1

Support Specialist Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 November 2017, Support Specialist contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Specialist in the job title.

1 49 (31.01%) Windows
2 39 (24.68%) SQL
3 37 (23.42%) ITIL
4 36 (22.78%) Finance
5 34 (21.52%) Linux
6 32 (20.25%) Active Directory
7 29 (18.35%) Microsoft
8 26 (16.46%) Security Cleared
9 25 (15.82%) Unix
9 25 (15.82%) SQL Server
10 21 (13.29%) Oracle
11 19 (12.03%) Service Management
12 17 (10.76%) Citrix
12 17 (10.76%) IIS
12 17 (10.76%) VMware
12 17 (10.76%) Analytical Skills
13 16 (10.13%) Windows Server
13 16 (10.13%) SC Cleared
13 16 (10.13%) Java
13 16 (10.13%) Cisco
14 15 (9.49%) .NET
14 15 (9.49%) Office 365
15 14 (8.86%) SCCM
15 14 (8.86%) Microsoft Office
16 13 (8.23%) Business Intelligence
17 12 (7.59%) Incident Management
17 12 (7.59%) DV Cleared
17 12 (7.59%) Windows Server 2008
17 12 (7.59%) Task Automation
18 11 (6.96%) Video Conferencing

Support Specialist Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (10.76%) IIS
2 9 (5.70%) Apache
3 8 (5.06%) Skype for Business
4 6 (3.80%) CMS
4 6 (3.80%) MS Exchange
5 5 (3.16%) SharePoint
5 5 (3.16%) Tomcat
6 4 (2.53%) Blackberry Enterprise Server
6 4 (2.53%) Exchange Server 2013
7 3 (1.90%) Exchange Server 2010
7 3 (1.90%) WebSphere
8 2 (1.27%) Confluence
8 2 (1.27%) IBM HTTP Server
8 2 (1.27%) JBoss
8 2 (1.27%) SAP EP
9 1 (0.63%) IBM Notes
9 1 (0.63%) MQSeries
9 1 (0.63%) Oracle SOA Suite
9 1 (0.63%) WebSphere Application Server
9 1 (0.63%) WebSphere Portal
Applications
1 14 (8.86%) Microsoft Office
2 2 (1.27%) Microsoft Excel
3 1 (0.63%) Microsoft PowerPoint
3 1 (0.63%) Microsoft Project
3 1 (0.63%) MS Visio
Business Applications
1 8 (5.06%) ION MarketView
2 4 (2.53%) Oracle Retail
3 3 (1.90%) Dynamics GP
3 3 (1.90%) RMDS
4 2 (1.27%) Bloomberg TOMS
4 2 (1.27%) Dynamics CRM
4 2 (1.27%) SAP HR
5 1 (0.63%) Kypera Housing
5 1 (0.63%) Oracle Applications
5 1 (0.63%) Oracle BPM
5 1 (0.63%) SAP Payroll
5 1 (0.63%) thinkFolio
5 1 (0.63%) Unit4 Business World
Cloud Services
1 15 (9.49%) Office 365
2 8 (5.06%) Microsoft Azure
3 5 (3.16%) Azure Active Directory
4 4 (2.53%) Amazon AWS
5 3 (1.90%) IaaS
6 2 (1.27%) SuccessFactors
7 1 (0.63%) npm
7 1 (0.63%) PaaS
Communications & Networking
1 11 (6.96%) LAN
2 9 (5.70%) Firewall
2 9 (5.70%) TCP/IP
3 8 (5.06%) DNS
3 8 (5.06%) Skype
4 7 (4.43%) ISDN
4 7 (4.43%) Unified Communications
5 6 (3.80%) WAN
6 5 (3.16%) DHCP
6 5 (3.16%) SAN
7 4 (2.53%) VPN
8 3 (1.90%) FIX Connectivity
8 3 (1.90%) Remote Desktop
9 2 (1.27%) Ethernet
9 2 (1.27%) HTTP
9 2 (1.27%) Internet
9 2 (1.27%) IP Telephony
9 2 (1.27%) Wi-Fi
10 1 (0.63%) MPLS
10 1 (0.63%) Wireless
Database & Business Intelligence
1 25 (15.82%) SQL Server
2 7 (4.43%) SQL Server Reporting Services
3 6 (3.80%) SQL Server 2012
3 6 (3.80%) SQL Server Integration Services
4 5 (3.16%) MySQL
4 5 (3.16%) SQL Server Analysis Services
5 3 (1.90%) PostgreSQL
5 3 (1.90%) RDBMS
5 3 (1.90%) Relational Database
5 3 (1.90%) SQL Server 2008
6 2 (1.27%) DB2
6 2 (1.27%) GIS
6 2 (1.27%) Hadoop
6 2 (1.27%) Oracle Database
6 2 (1.27%) SQL Server 2016
7 1 (0.63%) Azure SQL Database
7 1 (0.63%) Oracle Database 11g
7 1 (0.63%) Oracle Exadata
7 1 (0.63%) Oracle9i Database
7 1 (0.63%) Spatial Data
Development Applications
1 4 (2.53%) Jenkins
2 3 (1.90%) JIRA
3 2 (1.27%) Bitbucket
4 1 (0.63%) Artifactory
4 1 (0.63%) Git (software)
4 1 (0.63%) Oracle APEX
4 1 (0.63%) Oracle Forms
4 1 (0.63%) Sonatype Nexus
4 1 (0.63%) TeamCity
General
1 36 (22.78%) Finance
2 11 (6.96%) Telecoms
3 8 (5.06%) Banking
4 7 (4.43%) Legal
4 7 (4.43%) Manufacturing
5 6 (3.80%) Electronics
5 6 (3.80%) Marketing
5 6 (3.80%) Retail
6 4 (2.53%) Front Office
6 4 (2.53%) Pharmaceutical
7 3 (1.90%) Investment Banking
7 3 (1.90%) Law
8 2 (1.27%) Back Office
9 1 (0.63%) Dutch Language
9 1 (0.63%) Publishing
9 1 (0.63%) Retail Banking
Libraries, Frameworks & Software Standards
1 15 (9.49%) .NET
2 10 (6.33%) Web Services
3 9 (5.70%) Ajax
4 7 (4.43%) HTML
5 5 (3.16%) .NET Framework
5 5 (3.16%) ASP.NET
5 5 (3.16%) CSS
5 5 (3.16%) FIX Protocol
5 5 (3.16%) IBM Integration Bus
5 5 (3.16%) J2EE
5 5 (3.16%) LAMP
6 4 (2.53%) SOAP
7 3 (1.90%) REST
7 3 (1.90%) XML
8 1 (0.63%) ActiveMQ
8 1 (0.63%) HTML5
8 1 (0.63%) JSP
8 1 (0.63%) Middleware
8 1 (0.63%) Node.js
8 1 (0.63%) XHTML
Miscellaneous
1 17 (10.76%) Analytical Skills
2 11 (6.96%) Video Conferencing
3 10 (6.33%) Fixed Income
4 9 (5.70%) Blackberry
5 8 (5.06%) Management Information System
6 7 (4.43%) Computer Science
6 7 (4.43%) Data Centre
6 7 (4.43%) Foreign Exchange (FX)
7 5 (3.16%) DataPower
8 3 (1.90%) iPad
8 3 (1.90%) Smartphone
9 2 (1.27%) Mobile Payment
9 2 (1.27%) PKI
9 2 (1.27%) SWIFT
10 1 (0.63%) Fedwire
10 1 (0.63%) IBM Mainframe
10 1 (0.63%) iPhone
10 1 (0.63%) Mobile App
10 1 (0.63%) Oracle Exalogic
10 1 (0.63%) Smart Meter
Operating Systems
1 49 (31.01%) Windows
2 34 (21.52%) Linux
3 25 (15.82%) Unix
4 16 (10.13%) Windows Server
5 12 (7.59%) Windows Server 2008
6 10 (6.33%) Windows 10
7 9 (5.70%) Windows Server 2012
8 8 (5.06%) Windows 7
9 6 (3.80%) Windows Server 2003
10 4 (2.53%) Red Hat Enterprise Linux
10 4 (2.53%) SUSE
11 3 (1.90%) AIX
12 2 (1.27%) Solaris
13 1 (0.63%) Android
13 1 (0.63%) CentOS
13 1 (0.63%) Mac OS
13 1 (0.63%) NetWare
13 1 (0.63%) Windows 8
13 1 (0.63%) Windows Vista
Processes & Methodologies
1 37 (23.42%) ITIL
2 19 (12.03%) Service Management
3 13 (8.23%) Business Intelligence
4 12 (7.59%) Incident Management
4 12 (7.59%) Task Automation
5 11 (6.96%) Change Management
6 9 (5.70%) Identity Management
7 8 (5.06%) Agile Software Development
7 8 (5.06%) Continuous Improvement
7 8 (5.06%) ITIL V3
8 7 (4.43%) Programme Management
8 7 (4.43%) Service Delivery
8 7 (4.43%) Service Design
9 6 (3.80%) Digital Marketing
9 6 (3.80%) SOA
10 5 (3.16%) Disaster Recovery
10 5 (3.16%) Document Management
10 5 (3.16%) ITSM
10 5 (3.16%) Migration
10 5 (3.16%) Problem Management
Programming Languages
1 39 (24.68%) SQL
2 16 (10.13%) Java
3 11 (6.96%) JavaScript
4 9 (5.70%) Shell Script
5 8 (5.06%) Perl
5 8 (5.06%) Python
6 7 (4.43%) C#
6 7 (4.43%) PHP
7 6 (3.80%) PL/SQL
7 6 (3.80%) T-SQL
8 4 (2.53%) C
9 3 (1.90%) C++
9 3 (1.90%) PowerShell
10 1 (0.63%) Korn
10 1 (0.63%) MATLAB
10 1 (0.63%) VB.NET
10 1 (0.63%) VBA
10 1 (0.63%) VBScript
Qualifications
1 26 (16.46%) Security Cleared
2 16 (10.13%) SC Cleared
3 12 (7.59%) DV Cleared
4 8 (5.06%) Microsoft Certification
5 7 (4.43%) Degree
6 5 (3.16%) ITIL Certification
6 5 (3.16%) MCSE
7 4 (2.53%) MOS
8 3 (1.90%) CCNA
8 3 (1.90%) CCNP
8 3 (1.90%) Cisco Certification
8 3 (1.90%) Computer Science Degree
9 2 (1.27%) CCDP
9 2 (1.27%) CCSA
9 2 (1.27%) MCP
9 2 (1.27%) PMP
10 1 (0.63%) ISTQB
10 1 (0.63%) MCDST
10 1 (0.63%) MCSA
10 1 (0.63%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 9 (5.70%) SLA
2 2 (1.27%) Sarbanes-Oxley
3 1 (0.63%) Disclosure Scotland
3 1 (0.63%) GxP
3 1 (0.63%) ISO/IEC 27001
3 1 (0.63%) MiFID
3 1 (0.63%) QA
3 1 (0.63%) SEPA
System Software
1 32 (20.25%) Active Directory
2 8 (5.06%) VMware Infrastructure
3 7 (4.43%) VMware ESXi
4 5 (3.16%) Hyper-V
4 5 (3.16%) VMware Workstation
5 4 (2.53%) Virtual Machines
6 3 (1.90%) BitLocker
6 3 (1.90%) Microsoft App-V
7 2 (1.27%) vSphere
8 1 (0.63%) Apache Flume
8 1 (0.63%) Oracle RAC
8 1 (0.63%) Squid
8 1 (0.63%) Virtual Desktop
8 1 (0.63%) VMware NSX
8 1 (0.63%) XenApp
Systems Management
1 14 (8.86%) SCCM
2 6 (3.80%) WSUS
3 5 (3.16%) Ansible
3 5 (3.16%) McAfee ePO
4 4 (2.53%) Forefront Identity Manager
5 2 (1.27%) Microsoft Intune
5 2 (1.27%) OpenView
5 2 (1.27%) OVSD
5 2 (1.27%) Thomson Reuters DACS
6 1 (0.63%) Ambari
6 1 (0.63%) Enterprise Manager Cloud Control
6 1 (0.63%) FortiGate
6 1 (0.63%) Norton AntiVirus
6 1 (0.63%) Oracle Enterprise Manager
6 1 (0.63%) Oracle RMAN
6 1 (0.63%) Puppet
6 1 (0.63%) SCOM
6 1 (0.63%) SCSM
6 1 (0.63%) SELinux
6 1 (0.63%) vCenter Server
Vendors
1 29 (18.35%) Microsoft
2 21 (13.29%) Oracle
3 17 (10.76%) Citrix
3 17 (10.76%) VMware
4 16 (10.13%) Cisco
5 11 (6.96%) ION Trading
6 10 (6.33%) IBM
7 9 (5.70%) SAP
7 9 (5.70%) ServiceNow
8 8 (5.06%) HP
9 6 (3.80%) NetApp
9 6 (3.80%) Sybase
10 5 (3.16%) McAfee
11 4 (2.53%) Avaya
11 4 (2.53%) Clearswift
11 4 (2.53%) Hummingbird
11 4 (2.53%) IronPort
11 4 (2.53%) Micro Focus
11 4 (2.53%) MobileIron
11 4 (2.53%) Red Hat