Period
to 17 November 2018

The median contractor rate for a Support Specialist was £330 per day in advertised job vacancies during the 6 months to 17 November 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Specialist
UK
6 months to
17 Nov 2018
Same period 2017 Same period 2016
Rank 779 732 709
Rank change year-on-year -47 -23 -5
Contract jobs requiring a Support Specialist 105 158 194
As % of all contract IT jobs advertised in the UK 0.10% 0.15% 0.18%
As % of the Job Titles category 0.11% 0.16% 0.19%
Number of daily rates quoted 65 105 135
UK median daily rate £330 £350 £325
Median daily rate % change year-on-year -5.71% +7.69% -7.14%
10th Percentile £200 £200 £170
90th Percentile £500 £630 £554
UK excluding London median daily rate £338 £328 £325
% change year-on-year +3.05% +0.77% -7.14%
Number of hourly rates quoted 7 7 9
UK median hourly rate £16.00 £18.00 £27.50
Median hourly rate % change year-on-year -11.11% -34.55% +44.74%
10th Percentile £15.30 £16.25 £12.53
90th Percentile £94.25 £19.50 £43.28
UK excluding London median hourly rate £19.25 £18.00 £35.39
% change year-on-year +6.94% -49.14% +59.95%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97,705 97,629 100,490
% of contract IT jobs with a recognized job title 94.75% 94.94% 94.82%
Number of daily rates quoted 64,456 64,345 65,505
UK median daily rate £450 £448 £425
Median daily rate % change year-on-year +0.56% +5.29% +6.25%
10th Percentile £270 £260 £250
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £390
% change year-on-year +6.25% +2.56% +4.00%
Number of hourly rates quoted 3,047 2,921 3,329
UK median hourly rate £18.00 £18.70 £18.00
Median hourly rate % change year-on-year -3.74% +3.89% -
10th Percentile £11.00 £10.96 £10.50
90th Percentile £48.75 £47.83 £47.41
UK excluding London median hourly rate £17.50 £17.74 £17.50
% change year-on-year -1.35% +1.37% -

Support Specialist
Job Vacancy Trend

Job postings that featured Support Specialist in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Specialist in the UK

Support Specialist
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Specialist.

Contractor daily rate trend for Support Specialist in the UK

Support Specialist
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Specialist over the 6 months to 17 November 2018.

Contractor daily rate histogram for Support Specialist in the UK

Support Specialist
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Specialist.

Contractor hourly rate trend for Support Specialist in the UK

Support Specialist
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Specialist over the 6 months to 17 November 2018.

Contractor hourly rate histogram for Support Specialist in the UK

Support Specialist
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Specialist within the UK over the 6 months to 17 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -38 100 £336 -4.61% 45
UK excluding London -35 58 £338 +3.05% 28
London -10 45 £308 -20.65% 17
South East -21 24 £365 +11.41% 11
Midlands -15 11 £338 - 8
East of England +7 9 £294 +58.78%
North of England -24 8 £435 +24.29% 8
West Midlands -17 7 £162 - 4
North West -11 5 £450 +125.00% 5
East Midlands +8 4 £350 - 4
Scotland -14 3 £260 -13.33%
South West -37 3 £400 -19.19% 1
Yorkshire -9 2 £315 -19.75% 3
North East - 1 - -

Support Specialist Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 November 2018, Support Specialist contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Specialist in the job title.

1 37 (35.24%) Problem-Solving
2 33 (31.43%) Windows
3 32 (30.48%) ITIL
4 31 (29.52%) Microsoft
5 26 (24.76%) SQL
6 22 (20.95%) Active Directory
6 22 (20.95%) Service Management
7 21 (20.00%) Finance
8 19 (18.10%) Citrix
8 19 (18.10%) Linux
8 19 (18.10%) Security Cleared
8 19 (18.10%) Analytical Skills
9 17 (16.19%) Change Management
10 16 (15.24%) Unix
10 16 (15.24%) Windows Server
11 14 (13.33%) SC Cleared
11 14 (13.33%) SQL Server
12 13 (12.38%) PowerShell
13 12 (11.43%) IIS
13 12 (11.43%) SharePoint
13 12 (11.43%) VMware
14 11 (10.48%) Problem Management
14 11 (10.48%) Oracle
15 10 (9.52%) Java
15 10 (9.52%) Degree
15 10 (9.52%) Incident Management
15 10 (9.52%) ITSM
16 9 (8.57%) Microsoft Office
16 9 (8.57%) Project Management
16 9 (8.57%) DV Cleared

Support Specialist Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (11.43%) IIS
1 12 (11.43%) SharePoint
2 8 (7.62%) WebSphere
3 7 (6.67%) JBoss
3 7 (6.67%) MS Exchange
4 5 (4.76%) SharePoint 2010
4 5 (4.76%) WildFly
5 4 (3.81%) SharePoint 2013
5 4 (3.81%) Skype for Business
5 4 (3.81%) Tomcat
6 3 (2.86%) Apache
7 2 (1.90%) Confluence
7 2 (1.90%) Oracle HTTP Server
7 2 (1.90%) WebLogic
7 2 (1.90%) WebSphere Application Server
8 1 (0.95%) Blackberry Enterprise Server
8 1 (0.95%) Exchange Server 2013
8 1 (0.95%) nginx
8 1 (0.95%) Oracle Workflow
Applications
1 9 (8.57%) Microsoft Office
2 8 (7.62%) Microsoft Excel
3 2 (1.90%) Microsoft PowerPoint
4 1 (0.95%) Adobe Creative Suite
4 1 (0.95%) Microsoft Project
4 1 (0.95%) Spreadsheet
Business Applications
1 4 (3.81%) Dynamics CRM
2 3 (2.86%) Oracle EBS
3 2 (1.90%) Oracle EBS R12
3 2 (1.90%) Oracle Financials
3 2 (1.90%) Oracle iProcurement
3 2 (1.90%) Oracle Procure-to-Pay
3 2 (1.90%) Remedy ITSM
4 1 (0.95%) Dynamics NAV
4 1 (0.95%) Eikon
4 1 (0.95%) Elite 3E
4 1 (0.95%) Oracle Cash Management
4 1 (0.95%) Oracle ERP
4 1 (0.95%) Oracle General Ledger
4 1 (0.95%) Oracle Payables
4 1 (0.95%) Oracle Receivables
Cloud Services
1 8 (7.62%) Office 365
2 6 (5.71%) Microsoft Azure
3 5 (4.76%) Azure Machine Learning
3 5 (4.76%) Data Lake Analytics
4 4 (3.81%) IaaS
4 4 (3.81%) SaaS
5 3 (2.86%) PaaS
6 2 (1.90%) Azure Data Factory
7 1 (0.95%) Apigee
7 1 (0.95%) G Suite
7 1 (0.95%) Mimecast
7 1 (0.95%) Taleo
Communications & Networking
1 7 (6.67%) DHCP
1 7 (6.67%) LAN
1 7 (6.67%) VPN
2 4 (3.81%) DNS
2 4 (3.81%) Internet
2 4 (3.81%) SSL
2 4 (3.81%) VoIP
2 4 (3.81%) WAN
3 3 (2.86%) Firewall
3 3 (2.86%) SAN
4 2 (1.90%) Cisco IOS
4 2 (1.90%) HTTP
4 2 (1.90%) Intranet
4 2 (1.90%) iSCSI
4 2 (1.90%) Skype
4 2 (1.90%) VLAN
4 2 (1.90%) Wireless
5 1 (0.95%) Junos
5 1 (0.95%) NAS
5 1 (0.95%) Unified Communications
Database & Business Intelligence
1 14 (13.33%) SQL Server
2 6 (5.71%) Relational Database
3 5 (4.76%) Data Lake
3 5 (4.76%) Microsoft Analysis Services
3 5 (4.76%) Power BI
4 4 (3.81%) DataStage
4 4 (3.81%) SQL Server Integration Services
5 3 (2.86%) Data Warehouse
5 3 (2.86%) Oracle BI EE
6 2 (1.90%) Hadoop
6 2 (1.90%) Oracle Database
6 2 (1.90%) Oracle Discoverer
7 1 (0.95%) Azure SQL Data Warehouse
7 1 (0.95%) Azure SQL Database
7 1 (0.95%) EDRMS
7 1 (0.95%) KDB
7 1 (0.95%) Oracle Reports
7 1 (0.95%) SQL Server Reporting Services
Development Applications
1 5 (4.76%) Visual Studio Team System
2 4 (3.81%) JIRA
3 1 (0.95%) Maven
3 1 (0.95%) Team Foundation Server
3 1 (0.95%) Visual Studio
General
1 21 (20.00%) Finance
2 8 (7.62%) Banking
2 8 (7.62%) Pharmaceutical
3 5 (4.76%) Publishing
4 3 (2.86%) Front Office
4 3 (2.86%) Manufacturing
4 3 (2.86%) Telecoms
5 2 (1.90%) Back Office
5 2 (1.90%) Legal
5 2 (1.90%) Marketing
5 2 (1.90%) Retail
5 2 (1.90%) Russian Language
6 1 (0.95%) Electronics
6 1 (0.95%) General Ledger
Libraries, Frameworks & Software Standards
1 5 (4.76%) .NET
1 5 (4.76%) LDAP
1 5 (4.76%) Web Services
1 5 (4.76%) XML
2 4 (3.81%) Middleware
3 3 (2.86%) JSON
3 3 (2.86%) REST
3 3 (2.86%) SailPoint
3 3 (2.86%) SOAP
3 3 (2.86%) XSLT
4 2 (1.90%) .NET Framework
4 2 (1.90%) Anaconda
4 2 (1.90%) CSS
4 2 (1.90%) HTML
4 2 (1.90%) Regular Expression
5 1 (0.95%) 802.1X
5 1 (0.95%) IBM Integration Bus
5 1 (0.95%) SAML
5 1 (0.95%) WCF
5 1 (0.95%) WebSphere MQ
Miscellaneous
1 19 (18.10%) Analytical Skills
2 7 (6.67%) Self-Motivation
3 5 (4.76%) Client/Server
4 4 (3.81%) Computer Science
4 4 (3.81%) User Experience
5 3 (2.86%) Clustering
5 3 (2.86%) DataPower
5 3 (2.86%) Foreign Exchange (FX)
6 2 (1.90%) Fintech
6 2 (1.90%) Mobile App
6 2 (1.90%) PKI
6 2 (1.90%) Wiki
7 1 (0.95%) BYOD
7 1 (0.95%) Data Centre
7 1 (0.95%) Driving Licence
7 1 (0.95%) Enterprise Software
7 1 (0.95%) FMCG
7 1 (0.95%) Freedom of Information
7 1 (0.95%) SWIFT
7 1 (0.95%) Video Conferencing
Operating Systems
1 33 (31.43%) Windows
2 19 (18.10%) Linux
3 16 (15.24%) Unix
3 16 (15.24%) Windows Server
4 9 (8.57%) Windows 10
4 9 (8.57%) Windows Server 2008
5 7 (6.67%) Windows 7
5 7 (6.67%) Windows Server 2012
6 6 (5.71%) Android
7 2 (1.90%) Windows Server 2003
7 2 (1.90%) Windows XP
8 1 (0.95%) AIX
8 1 (0.95%) CentOS
8 1 (0.95%) HPUX
8 1 (0.95%) Mac OS
8 1 (0.95%) Mac OS X
8 1 (0.95%) Solaris
8 1 (0.95%) VMS
8 1 (0.95%) Windows 8
8 1 (0.95%) Windows Vista
Processes & Methodologies
1 37 (35.24%) Problem-Solving
2 32 (30.48%) ITIL
3 22 (20.95%) Service Management
4 17 (16.19%) Change Management
5 11 (10.48%) Problem Management
6 10 (9.52%) Incident Management
6 10 (9.52%) ITSM
7 9 (8.57%) Project Management
8 8 (7.62%) Continuous Improvement
8 8 (7.62%) ITIL V3
9 7 (6.67%) Analytics
9 7 (6.67%) Business Intelligence
9 7 (6.67%) CRM
9 7 (6.67%) Migration
10 6 (5.71%) Change Control
10 6 (5.71%) Infrastructure Monitoring
10 6 (5.71%) Service Delivery
11 5 (4.76%) Machine Learning
11 5 (4.76%) Process Improvement
11 5 (4.76%) Root Cause Analysis
Programming Languages
1 26 (24.76%) SQL
2 13 (12.38%) PowerShell
3 10 (9.52%) Java
4 5 (4.76%) C#
4 5 (4.76%) C++
4 5 (4.76%) Python
4 5 (4.76%) R
4 5 (4.76%) U-SQL
5 4 (3.81%) Perl
6 2 (1.90%) JavaScript
6 2 (1.90%) PL/SQL
6 2 (1.90%) Shell Script
7 1 (0.95%) T-SQL
Qualifications
1 19 (18.10%) Security Cleared
2 14 (13.33%) SC Cleared
3 10 (9.52%) Degree
4 9 (8.57%) DV Cleared
5 8 (7.62%) Microsoft Certification
6 6 (5.71%) ITIL Certification
7 5 (4.76%) Computer Science Degree
7 5 (4.76%) HND
8 4 (3.81%) MCDBA
8 4 (3.81%) MCITP
9 2 (1.90%) ITIL Foundation Certificate
9 2 (1.90%) Sun Certification
10 1 (0.95%) BPSS Clearance
10 1 (0.95%) CCA
10 1 (0.95%) Cisco Certification
10 1 (0.95%) Citrix Certification
10 1 (0.95%) JNCIA
10 1 (0.95%) MCP
10 1 (0.95%) MCSA
10 1 (0.95%) MCSE
Quality Assurance & Compliance
1 2 (1.90%) Sarbanes-Oxley
1 2 (1.90%) SLA
2 1 (0.95%) Data Quality
2 1 (0.95%) GxP
2 1 (0.95%) QA
System Software
1 22 (20.95%) Active Directory
2 9 (8.57%) VMware Infrastructure
3 7 (6.67%) XenApp
4 5 (4.76%) XenDesktop
5 4 (3.81%) Hyper-V
5 4 (3.81%) VMware ESXi
5 4 (3.81%) VMware Workstation
6 2 (1.90%) Microsoft App-V
7 1 (0.95%) BitLocker
7 1 (0.95%) Docker
7 1 (0.95%) Virtual Machines
7 1 (0.95%) Virtual Servers
7 1 (0.95%) VirtualBox
Systems Management
1 7 (6.67%) SCCM
2 3 (2.86%) CA Single Sign-On
2 3 (2.86%) OVSD
3 2 (1.90%) Backup Exec
3 2 (1.90%) Failover Clustering
3 2 (1.90%) MaaS360
3 2 (1.90%) SCOM
3 2 (1.90%) Single Sign-On
4 1 (0.95%) Ansible
4 1 (0.95%) Dollar Universe
4 1 (0.95%) HP Data Protector
4 1 (0.95%) Jamf Pro
4 1 (0.95%) NetBackup
4 1 (0.95%) Netcool
4 1 (0.95%) OpenView
4 1 (0.95%) OpenView Configuration Management
4 1 (0.95%) Puppet
4 1 (0.95%) SafeCom
4 1 (0.95%) SCOrch
4 1 (0.95%) XenMobile
Vendors
1 31 (29.52%) Microsoft
2 19 (18.10%) Citrix
3 12 (11.43%) VMware
4 11 (10.48%) Oracle
5 7 (6.67%) IBM
6 6 (5.71%) Apple
6 6 (5.71%) Cisco
6 6 (5.71%) HP
7 5 (4.76%) Bloomberg
7 5 (4.76%) NetApp
7 5 (4.76%) Reuters
8 4 (3.81%) CA
8 4 (3.81%) Informatica
8 4 (3.81%) ServiceNow
9 3 (2.86%) BMC
9 3 (2.86%) Dell
9 3 (2.86%) F5
9 3 (2.86%) Google
9 3 (2.86%) Remedy
10 2 (1.90%) Mitel