Period
to 19 January 2019

The median contractor rate for a Support Specialist was £350 per day in advertised job vacancies during the 6 months to 19 January 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Specialist
UK
6 months to
19 Jan 2019
Same period 2018 Same period 2017
Rank 768 724 721
Rank change year-on-year -44 -3 -3
Contract jobs requiring a Support Specialist 105 144 144
As % of all contract IT jobs advertised in the UK 0.11% 0.14% 0.15%
As % of the Job Titles category 0.11% 0.15% 0.16%
Number of daily rates quoted 62 92 106
UK median daily rate £350 £358 £326
Median daily rate % change year-on-year -2.10% +9.83% -7.00%
10th Percentile £187 £187 £180
90th Percentile £506 £537 £475
UK excluding London median daily rate £390 £325 £325
% change year-on-year +20.00% - -7.14%
Number of hourly rates quoted 6 13 5
UK median hourly rate £16.24 £18.00 £27.50
Median hourly rate % change year-on-year -9.79% -34.55% +64.18%
10th Percentile £15.25 £15.00 £12.08
90th Percentile £25.50 £22.00 £43.28
UK excluding London median hourly rate £16.48 £18.00 £35.39
% change year-on-year -8.47% -49.14% +75.85%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 93,491 95,114 91,924
% of contract IT jobs with a recognized job title 94.68% 94.90% 94.85%
Number of daily rates quoted 61,797 63,188 60,020
UK median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +3.03%
10th Percentile £269 £260 £253
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +5.26%
Number of hourly rates quoted 2,863 2,793 3,234
UK median hourly rate £18.70 £18.38 £18.00
Median hourly rate % change year-on-year +1.77% +2.08% -2.81%
10th Percentile £11.00 £10.75 £10.50
90th Percentile £48.75 £47.83 £47.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

Support Specialist
Job Vacancy Trend

Job postings that featured Support Specialist in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Specialist in the UK

Support Specialist
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Specialist.

Contractor daily rate trend for Support Specialist in the UK

Support Specialist
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Specialist over the 6 months to 19 January 2019.

Contractor daily rate histogram for Support Specialist in the UK

Support Specialist
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Specialist.

Contractor hourly rate trend for Support Specialist in the UK

Support Specialist
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Specialist over the 6 months to 19 January 2019.

Contractor hourly rate histogram for Support Specialist in the UK

Support Specialist
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Specialist within the UK over the 6 months to 19 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -41 99 £370 +1.37% 46
London -28 52 £325 -13.33% 12
UK excluding London -33 50 £390 +20.00% 35
South East -18 18 £402 +23.54% 10
East of England +5 10 £338 +40.63% 3
Midlands -7 8 £450 - 9
North of England -15 7 £330 +1.54% 8
West Midlands +1 6 £306 - 5
South West -27 4 £475 +90.00% 4
Scotland -5 3 £195 -40.00% 1
Yorkshire -14 3 £300 -11.11% 5
East Midlands +3 2 £475 - 4
North West -3 2 £470 +135.00% 1
North East - 2 - - 2

Support Specialist Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 January 2019, Support Specialist contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Specialist in the job title.

1 30 (28.57%) Problem-Solving
2 29 (27.62%) SQL
2 29 (27.62%) Windows
3 22 (20.95%) ITIL
4 21 (20.00%) Linux
4 21 (20.00%) Microsoft
4 21 (20.00%) Finance
5 19 (18.10%) Security Cleared
6 17 (16.19%) Citrix
7 15 (14.29%) Active Directory
8 14 (13.33%) Change Management
9 13 (12.38%) Java
10 12 (11.43%) Service Management
10 12 (11.43%) SC Cleared
10 12 (11.43%) Migration
10 12 (11.43%) Analytical Skills
11 11 (10.48%) Banking
11 11 (10.48%) Oracle
11 11 (10.48%) SharePoint
12 10 (9.52%) Self-Motivation
13 9 (8.57%) Microsoft Excel
13 9 (8.57%) Unix
13 9 (8.57%) Project Management
13 9 (8.57%) Apple
13 9 (8.57%) DV Cleared
13 9 (8.57%) Incident Management
14 8 (7.62%) PowerShell
14 8 (7.62%) WebSphere
14 8 (7.62%) Shell Script
14 8 (7.62%) Microsoft Office

Support Specialist Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (10.48%) SharePoint
2 8 (7.62%) WebSphere
3 7 (6.67%) IIS
4 5 (4.76%) Confluence
4 5 (4.76%) Oracle Workflow
4 5 (4.76%) SharePoint 2010
5 4 (3.81%) Oracle Self-Service HR
5 4 (3.81%) SharePoint 2013
6 3 (2.86%) JBoss
6 3 (2.86%) MS Exchange
7 2 (1.90%) WildFly
8 1 (0.95%) Apache
8 1 (0.95%) Exchange Server 2013
8 1 (0.95%) Oracle HTTP Server
8 1 (0.95%) Tomcat
8 1 (0.95%) WebLogic
8 1 (0.95%) WebSphere Application Server
Applications
1 9 (8.57%) Microsoft Excel
2 8 (7.62%) Microsoft Office
3 1 (0.95%) Adobe Creative Suite
3 1 (0.95%) Microsoft PowerPoint
3 1 (0.95%) Spreadsheet
Business Applications
1 7 (6.67%) Oracle EBS
2 4 (3.81%) Oracle EBS R12
3 2 (1.90%) Oracle Applications
3 2 (1.90%) Oracle Financials
3 2 (1.90%) Oracle iProcurement
3 2 (1.90%) Oracle Payroll
3 2 (1.90%) Oracle Procure-to-Pay
4 1 (0.95%) Dynamics NAV
4 1 (0.95%) Eikon
4 1 (0.95%) Elite 3E
4 1 (0.95%) Oracle Cash Management
4 1 (0.95%) Oracle ERP
4 1 (0.95%) Oracle General Ledger
4 1 (0.95%) Oracle Payables
4 1 (0.95%) Oracle Receivables
Cloud Services
1 8 (7.62%) Office 365
2 4 (3.81%) Datadog
3 3 (2.86%) Microsoft Azure
3 3 (2.86%) Taleo
4 2 (1.90%) IaaS
5 1 (0.95%) Azure Machine Learning
5 1 (0.95%) Data Lake Analytics
5 1 (0.95%) PaaS
5 1 (0.95%) SaaS
Communications & Networking
1 8 (7.62%) DHCP
2 5 (4.76%) DNS
2 5 (4.76%) LAN
2 5 (4.76%) VPN
3 3 (2.86%) Firewall
3 3 (2.86%) NAS
3 3 (2.86%) SSL
4 2 (1.90%) Internet
4 2 (1.90%) WAN
4 2 (1.90%) Wireless
5 1 (0.95%) 802.11
5 1 (0.95%) Broadband
5 1 (0.95%) Cisco IOS
5 1 (0.95%) HTTP
5 1 (0.95%) ISDN
5 1 (0.95%) Junos
5 1 (0.95%) Network Security
5 1 (0.95%) SMS
5 1 (0.95%) TCP/IP
5 1 (0.95%) VoIP
Database & Business Intelligence
1 7 (6.67%) SQL Server
2 6 (5.71%) Oracle Discoverer
3 5 (4.76%) Oracle BI EE
4 4 (3.81%) Big Data
4 4 (3.81%) MySQL
4 4 (3.81%) Relational Database
5 3 (2.86%) Power BI
6 2 (1.90%) Hadoop
6 2 (1.90%) Oracle BI Publisher
7 1 (0.95%) Azure SQL Database
7 1 (0.95%) Crystal Reports
7 1 (0.95%) Data Lake
7 1 (0.95%) Data Warehouse
7 1 (0.95%) DataStage
7 1 (0.95%) EDRMS
7 1 (0.95%) KDB
7 1 (0.95%) Microsoft Analysis Services
7 1 (0.95%) Oracle Reports
7 1 (0.95%) SQL Server Integration Services
7 1 (0.95%) SQL Server Reporting Services
Development Applications
1 6 (5.71%) JIRA
2 4 (3.81%) Atlassian Bamboo
2 4 (3.81%) FishEye
2 4 (3.81%) Git (software)
2 4 (3.81%) Jenkins
2 4 (3.81%) SonarQube
2 4 (3.81%) Sonatype Nexus
2 4 (3.81%) Subversion
3 1 (0.95%) Maven
3 1 (0.95%) Team Foundation Server
3 1 (0.95%) Visual Studio
3 1 (0.95%) Visual Studio Team System
General
1 21 (20.00%) Finance
2 11 (10.48%) Banking
3 5 (4.76%) Pharmaceutical
4 4 (3.81%) Front Office
4 4 (3.81%) Manufacturing
4 4 (3.81%) Telecoms
5 3 (2.86%) Publishing
5 3 (2.86%) Retail
6 2 (1.90%) Back Office
6 2 (1.90%) Russian Language
7 1 (0.95%) Electronics
7 1 (0.95%) General Ledger
7 1 (0.95%) Legal
7 1 (0.95%) Marketing
Libraries, Frameworks & Software Standards
1 7 (6.67%) XML
2 4 (3.81%) .NET
2 4 (3.81%) HTML
2 4 (3.81%) LDAP
2 4 (3.81%) Node.js
3 3 (2.86%) IBM Integration Bus
3 3 (2.86%) JSON
3 3 (2.86%) REST
3 3 (2.86%) SOAP
3 3 (2.86%) Web Services
3 3 (2.86%) WebSphere MQ
3 3 (2.86%) XSLT
4 2 (1.90%) Anaconda
4 2 (1.90%) Regular Expression
5 1 (0.95%) .NET Framework
5 1 (0.95%) 802.1X
5 1 (0.95%) Middleware
Miscellaneous
1 12 (11.43%) Analytical Skills
2 10 (9.52%) Self-Motivation
3 5 (4.76%) User Experience
4 4 (3.81%) Foreign Exchange (FX)
5 3 (2.86%) Blackberry
5 3 (2.86%) Client/Server
5 3 (2.86%) DataPower
5 3 (2.86%) Management Information System
5 3 (2.86%) Replication
6 2 (1.90%) Fintech
6 2 (1.90%) Fixed Income
6 2 (1.90%) iPad
6 2 (1.90%) iPhone
6 2 (1.90%) SWIFT
6 2 (1.90%) Wiki
7 1 (0.95%) BYOD
7 1 (0.95%) Enterprise Software
7 1 (0.95%) Mobile App
7 1 (0.95%) PKI
7 1 (0.95%) Social Media
Operating Systems
1 29 (27.62%) Windows
2 21 (20.00%) Linux
3 9 (8.57%) Unix
4 7 (6.67%) Windows 10
4 7 (6.67%) Windows Server
5 6 (5.71%) Windows Server 2008
5 6 (5.71%) Windows Server 2012
6 5 (4.76%) Android
6 5 (4.76%) Windows 7
7 3 (2.86%) Mac OS
8 2 (1.90%) Windows Server 2003
8 2 (1.90%) Windows XP
9 1 (0.95%) Apple iOS
9 1 (0.95%) CentOS
9 1 (0.95%) Mac OS X
9 1 (0.95%) Solaris
9 1 (0.95%) VMS
9 1 (0.95%) Windows 8
9 1 (0.95%) Windows Phone
9 1 (0.95%) Windows Vista
Processes & Methodologies
1 30 (28.57%) Problem-Solving
2 22 (20.95%) ITIL
3 14 (13.33%) Change Management
4 12 (11.43%) Migration
4 12 (11.43%) Service Management
5 9 (8.57%) Incident Management
5 9 (8.57%) Project Management
6 7 (6.67%) Asset Management
6 7 (6.67%) Continuous Improvement
6 7 (6.67%) ITIL V3
6 7 (6.67%) Service Delivery
6 7 (6.67%) Stakeholder Management
7 6 (5.71%) Project Planning
7 6 (5.71%) Release Management
7 6 (5.71%) Workflow
8 5 (4.76%) Business Intelligence
8 5 (4.76%) Continuous Integration
8 5 (4.76%) DevOps
8 5 (4.76%) ERP
8 5 (4.76%) ITSM
Programming Languages
1 29 (27.62%) SQL
2 13 (12.38%) Java
3 8 (7.62%) PowerShell
3 8 (7.62%) Python
3 8 (7.62%) Shell Script
4 6 (5.71%) PL/SQL
5 5 (4.76%) C#
6 4 (3.81%) Bash Shell
6 4 (3.81%) C++
6 4 (3.81%) JavaScript
6 4 (3.81%) PHP
7 2 (1.90%) Perl
7 2 (1.90%) VBA
8 1 (0.95%) R
8 1 (0.95%) T-SQL
8 1 (0.95%) U-SQL
Qualifications
1 19 (18.10%) Security Cleared
2 12 (11.43%) SC Cleared
3 9 (8.57%) DV Cleared
4 7 (6.67%) Microsoft Certification
5 5 (4.76%) Degree
6 4 (3.81%) MCDBA
6 4 (3.81%) MCITP
7 3 (2.86%) Computer Science Degree
7 3 (2.86%) HND
7 3 (2.86%) ITIL Certification
8 1 (0.95%) CCA
8 1 (0.95%) Cisco Certification
8 1 (0.95%) Citrix Certification
8 1 (0.95%) ITIL Foundation Certificate
8 1 (0.95%) JNCIA
8 1 (0.95%) JNCIP
8 1 (0.95%) JNCIS
8 1 (0.95%) MCP
8 1 (0.95%) MCSA
8 1 (0.95%) Sun Certification
Quality Assurance & Compliance
1 6 (5.71%) SLA
2 1 (0.95%) Data Quality
2 1 (0.95%) GxP
2 1 (0.95%) QA
System Software
1 15 (14.29%) Active Directory
2 5 (4.76%) Docker
2 5 (4.76%) VMware Infrastructure
2 5 (4.76%) XenApp
3 4 (3.81%) VMware Workstation
4 3 (2.86%) XenDesktop
5 2 (1.90%) VMware ESXi
6 1 (0.95%) Virtual Machines
6 1 (0.95%) VirtualBox
Systems Management
1 6 (5.71%) SCCM
2 4 (3.81%) Ansible
3 3 (2.86%) Puppet
4 2 (1.90%) MaaS360
4 2 (1.90%) SCOM
5 1 (0.95%) CA Single Sign-On
5 1 (0.95%) ITRS Geneos
5 1 (0.95%) Microsoft Intune
5 1 (0.95%) NetBackup
5 1 (0.95%) Netcool
5 1 (0.95%) OpenView Configuration Management
5 1 (0.95%) SCOrch
5 1 (0.95%) XenMobile
Vendors
1 21 (20.00%) Microsoft
2 17 (16.19%) Citrix
3 11 (10.48%) Oracle
4 9 (8.57%) Apple
5 7 (6.67%) IBM
5 7 (6.67%) VMware
6 5 (4.76%) NetApp
6 5 (4.76%) Splunk
7 4 (3.81%) Sonatype
8 3 (2.86%) ArcSight
8 3 (2.86%) Bloomberg
8 3 (2.86%) Cisco
8 3 (2.86%) F5
8 3 (2.86%) Reuters
9 2 (1.90%) Adobe
9 2 (1.90%) CA
9 2 (1.90%) Fujitsu
9 2 (1.90%) Google
9 2 (1.90%) Ivanti
9 2 (1.90%) Lumension