Period
to 13 October 2019

The median contractor rate for a Support Specialist was £268 per day in advertised job vacancies during the 6 months to 13 October 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Specialist
UK
6 months to
13 Oct 2019
Same period 2018 Same period 2017
Rank 718 803 755
Rank change year-on-year +85 -48 -38
Contract jobs requiring a Support Specialist 99 103 129
As % of all contract IT jobs advertised in the UK 0.12% 0.10% 0.13%
As % of the Job Titles category 0.12% 0.11% 0.14%
Number of daily rates quoted 56 64 85
UK median daily rate £268 £350 £338
Median daily rate % change year-on-year -23.57% +3.70% -3.57%
10th Percentile £152 £183 £200
90th Percentile £438 £488 £656
UK excluding London median daily rate £275 £370 £330
% change year-on-year -25.66% +12.10% -
Number of hourly rates quoted 10 8 5
UK median hourly rate £22.50 £18.00 £18.00
Median hourly rate % change year-on-year +25.00% - -34.55%
10th Percentile £19.85 £15.35 £17.00
90th Percentile £27.48 £79.13 £19.50
UK excluding London median hourly rate £22.50 £20.00 £18.00
% change year-on-year +12.50% +11.11% -49.14%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 79,876 96,851 94,108
% of contract IT jobs with a recognized job title 94.15% 94.75% 94.92%
Number of daily rates quoted 52,397 63,608 61,672
UK median daily rate £463 £450 £440
Median daily rate % change year-on-year +2.78% +2.27% +3.53%
10th Percentile £263 £269 £263
90th Percentile £648 £638 £625
UK excluding London median daily rate £425 £415 £400
% change year-on-year +2.41% +3.75% +2.56%
Number of hourly rates quoted 2,821 3,129 2,823
UK median hourly rate £20.00 £17.97 £19.00
Median hourly rate % change year-on-year +11.30% -5.42% +2.70%
10th Percentile £11.17 £11.00 £10.75
90th Percentile £52.50 £48.75 £48.75
UK excluding London median hourly rate £18.70 £17.50 £18.00
% change year-on-year +6.83% -2.78% -

Support Specialist
Job Vacancy Trend

Job postings that featured Support Specialist in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Specialist in the UK

Support Specialist
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Specialist.

Contractor daily rate trend for Support Specialist in the UK

Support Specialist
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Specialist over the 6 months to 13 October 2019.

Contractor daily rate histogram for Support Specialist in the UK

Support Specialist
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Specialist.

Contractor hourly rate trend for Support Specialist in the UK

Support Specialist
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Specialist over the 6 months to 13 October 2019.

Contractor hourly rate histogram for Support Specialist in the UK

Support Specialist
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Specialist within the UK over the 6 months to 13 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +72 83 £250 -28.57% 82
UK excluding London +65 66 £275 -25.66% 65
London +67 32 £225 -28.00% 21
South East +42 31 £250 -34.64% 12
Scotland +39 12 £275 -15.38% 2
Midlands +48 6 £330 -19.76% 8
North of England +27 6 £325 -25.29% 13
South West -5 5 £260 -35.00% 8
Yorkshire +39 4 - - 5
West Midlands +36 3 £360 - 6
East Midlands +31 3 £90 -78.12% 2
East of England +26 3 £175 -30.00% 20
North West +8 2 £325 -25.29% 2
Wales - 2 £340 - 2
Channel Islands - 1 - -

Support Specialist Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 13 October 2019, Support Specialist contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Specialist in the job title.

1 43 (43.43%) Windows
2 24 (24.24%) Microsoft
3 23 (23.23%) Active Directory
4 22 (22.22%) Finance
4 22 (22.22%) Windows 10
5 19 (19.19%) Windows 7
6 17 (17.17%) SQL
6 17 (17.17%) Problem-Solving
7 16 (16.16%) Citrix
7 16 (16.16%) Telecoms
8 13 (13.13%) Apple
9 12 (12.12%) Office 365
9 12 (12.12%) Security Cleared
9 12 (12.12%) ITIL
10 11 (11.11%) Microsoft Office
10 11 (11.11%) SC Cleared
10 11 (11.11%) Azure
10 11 (11.11%) Windows Server
11 10 (10.10%) SCCM
11 10 (10.10%) Migration
12 9 (9.09%) DNS
12 9 (9.09%) Skype for Business
12 9 (9.09%) Tableau
12 9 (9.09%) Skype
13 8 (8.08%) PowerShell
13 8 (8.08%) VMware
13 8 (8.08%) LAN
14 7 (7.07%) Linux
14 7 (7.07%) Microsoft Excel
14 7 (7.07%) Data Analysis

Support Specialist Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (9.09%) Skype for Business
2 6 (6.06%) SAS
3 4 (4.04%) Exchange Server 2013
4 3 (3.03%) Confluence
5 2 (2.02%) IIS
5 2 (2.02%) MS Exchange
5 2 (2.02%) SharePoint
6 1 (1.01%) Apache
6 1 (1.01%) Exchange Server 2007
6 1 (1.01%) GlassFish
6 1 (1.01%) IBM Notes
6 1 (1.01%) WebLogic
6 1 (1.01%) WebSphere
Applications
1 11 (11.11%) Microsoft Office
2 7 (7.07%) Microsoft Excel
3 3 (3.03%) Microsoft PowerPoint
4 1 (1.01%) FileZilla
4 1 (1.01%) Spreadsheet
Business Applications
1 3 (3.03%) Remedy ITSM
2 1 (1.01%) BusinessWorks
2 1 (1.01%) Dynamics CRM
2 1 (1.01%) Dynamics GP
2 1 (1.01%) iTrent
Cloud Services
1 12 (12.12%) Office 365
2 11 (11.11%) Azure
3 3 (3.03%) Power Platform
4 2 (2.02%) Azure Active Directory
5 1 (1.01%) AWS
5 1 (1.01%) Cloud Computing
5 1 (1.01%) G Suite
5 1 (1.01%) IaaS
5 1 (1.01%) Microsoft Flow
5 1 (1.01%) OneDrive
5 1 (1.01%) PaaS
5 1 (1.01%) PowerApps
5 1 (1.01%) SaaS
Communications & Networking
1 9 (9.09%) DNS
1 9 (9.09%) Skype
2 8 (8.08%) LAN
3 6 (6.06%) DHCP
3 6 (6.06%) VPN
4 5 (5.05%) TCP/IP
5 4 (4.04%) WAN
5 4 (4.04%) Wi-Fi
6 2 (2.02%) Structured Cabling
6 2 (2.02%) VLAN
6 2 (2.02%) VoIP
7 1 (1.01%) Cisco ISE
7 1 (1.01%) Ethernet
7 1 (1.01%) FTP
7 1 (1.01%) Intrusion Detection
7 1 (1.01%) IP Telephony
7 1 (1.01%) Multicast
7 1 (1.01%) Remote Desktop
7 1 (1.01%) SSH
7 1 (1.01%) VSAN
Database & Business Intelligence
1 5 (5.05%) SQL Server
2 4 (4.04%) SQL Server Integration Services
3 2 (2.02%) EDRMS
3 2 (2.02%) Power BI
3 2 (2.02%) SQL Server Analysis Services
3 2 (2.02%) SQL Server Reporting Services
4 1 (1.01%) MS Access
4 1 (1.01%) Oracle Database
4 1 (1.01%) Oracle Reports
4 1 (1.01%) Relational Database
4 1 (1.01%) SQL Server 2008
4 1 (1.01%) SQL Server 2012
4 1 (1.01%) SQL Server 2016
4 1 (1.01%) SSDT
Development Applications
1 4 (4.04%) JIRA
2 1 (1.01%) ClearCase
2 1 (1.01%) ClearQuest
2 1 (1.01%) Octopus Deploy
General
1 22 (22.22%) Finance
2 16 (16.16%) Telecoms
3 4 (4.04%) German Language
4 3 (3.03%) Marketing
4 3 (3.03%) Public Sector
5 2 (2.02%) Banking
5 2 (2.02%) Financial Institution
5 2 (2.02%) Front Office
5 2 (2.02%) Law
5 2 (2.02%) Legal
6 1 (1.01%) Advertising
6 1 (1.01%) Games
6 1 (1.01%) Investment Banking
6 1 (1.01%) Pharmaceutical
6 1 (1.01%) Publishing
6 1 (1.01%) Retail
Libraries, Frameworks & Software Standards
1 3 (3.03%) Middleware
2 1 (1.01%) .NET
2 1 (1.01%) COM
2 1 (1.01%) Elastic Stack
2 1 (1.01%) LDAP
2 1 (1.01%) Oracle Fusion
2 1 (1.01%) Software Packaging
2 1 (1.01%) TIBCO EMS
2 1 (1.01%) XML
Miscellaneous
1 4 (4.04%) Analytical Skills
1 4 (4.04%) Self-Motivation
1 4 (4.04%) Smartphone
2 3 (3.03%) Blackberry
2 3 (3.03%) Client/Server
2 3 (3.03%) iPhone
3 2 (2.02%) AS400
3 2 (2.02%) Data Centre
3 2 (2.02%) Fibre Optics
3 2 (2.02%) Handset
3 2 (2.02%) Hedge funds
3 2 (2.02%) iSeries
3 2 (2.02%) Management Information System
3 2 (2.02%) Video Conferencing
3 2 (2.02%) Video Editing
4 1 (1.01%) Data Structures
4 1 (1.01%) Driving Licence
4 1 (1.01%) Mainframe
4 1 (1.01%) Mobile App
4 1 (1.01%) Security Operations Centre
Operating Systems
1 43 (43.43%) Windows
2 22 (22.22%) Windows 10
3 19 (19.19%) Windows 7
4 11 (11.11%) Windows Server
5 7 (7.07%) Linux
6 4 (4.04%) Mac OS X
7 3 (3.03%) Android
7 3 (3.03%) Apple iOS
7 3 (3.03%) Windows Server 2008
7 3 (3.03%) Windows Server 2012
8 2 (2.02%) Windows Server 2003
9 1 (1.01%) Windows Vista
9 1 (1.01%) Windows XP
Processes & Methodologies
1 17 (17.17%) Problem-Solving
2 12 (12.12%) ITIL
3 10 (10.10%) Migration
4 7 (7.07%) Continuous Improvement
4 7 (7.07%) Data Analysis
5 6 (6.06%) Analytics
5 6 (6.06%) Asset Management
5 6 (6.06%) Business Intelligence
5 6 (6.06%) Change Management
5 6 (6.06%) Data Analytics
5 6 (6.06%) Data Science
5 6 (6.06%) Incident Management
5 6 (6.06%) Infrastructure Engineering
5 6 (6.06%) Service Management
6 5 (5.05%) Document Management
6 5 (5.05%) ITSM
6 5 (5.05%) Mentoring
7 4 (4.04%) Agile Software Development
7 4 (4.04%) Collaborative Working
7 4 (4.04%) Presales
Programming Languages
1 17 (17.17%) SQL
2 8 (8.08%) PowerShell
3 4 (4.04%) Java
4 3 (3.03%) Python
5 2 (2.02%) Bash Shell
5 2 (2.02%) Perl
5 2 (2.02%) VBA
6 1 (1.01%) C
6 1 (1.01%) Korn
6 1 (1.01%) Shell Script
6 1 (1.01%) VBScript
Qualifications
1 12 (12.12%) Security Cleared
2 11 (11.11%) SC Cleared
3 6 (6.06%) Microsoft Certification
4 5 (5.05%) DV Cleared
5 4 (4.04%) MCITP
6 3 (3.03%) A+ Certification
6 3 (3.03%) Degree
7 2 (2.02%) Cisco Certification
7 2 (2.02%) Citrix Certification
7 2 (2.02%) MCSA
8 1 (1.01%) BC Cleared
8 1 (1.01%) CCA
8 1 (1.01%) CCNA
8 1 (1.01%) CCNP
8 1 (1.01%) Dell Certification
8 1 (1.01%) HNC
8 1 (1.01%) ITIL Certification
8 1 (1.01%) MCP
8 1 (1.01%) PRINCE2 Certification
8 1 (1.01%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (6.06%) SLA
2 1 (1.01%) Disclosure Scotland
2 1 (1.01%) GDPR
2 1 (1.01%) PMO
2 1 (1.01%) Sarbanes-Oxley
System Software
1 23 (23.23%) Active Directory
2 4 (4.04%) BitLocker
3 3 (3.03%) VMware ESXi
4 2 (2.02%) Firmware
4 2 (2.02%) VMware Infrastructure
5 1 (1.01%) Docker
5 1 (1.01%) vCloud
5 1 (1.01%) Virtual Desktop
5 1 (1.01%) VMware NSX
5 1 (1.01%) VMware Server
5 1 (1.01%) VMware Workstation
5 1 (1.01%) Xen
5 1 (1.01%) XenApp
5 1 (1.01%) XenDesktop
Systems Management
1 10 (10.10%) SCCM
2 2 (2.02%) AirWatch
2 2 (2.02%) McAfee ePO
3 1 (1.01%) Ansible
3 1 (1.01%) Kubernetes
3 1 (1.01%) Single Sign-On
3 1 (1.01%) Stealthwatch
3 1 (1.01%) vCenter Server
3 1 (1.01%) WSUS
Vendors
1 24 (24.24%) Microsoft
2 16 (16.16%) Citrix
3 13 (13.13%) Apple
4 9 (9.09%) Tableau
5 8 (8.08%) VMware
6 7 (7.07%) ServiceNow
7 6 (6.06%) MicroStrategy
8 5 (5.05%) Remedy
9 4 (4.04%) Avaya
9 4 (4.04%) Oracle
9 4 (4.04%) Symantec
10 3 (3.03%) Bloomberg
10 3 (3.03%) Cisco
10 3 (3.03%) Dell
10 3 (3.03%) OpenText
11 2 (2.02%) Atlassian
11 2 (2.02%) HP
11 2 (2.02%) McAfee
11 2 (2.02%) Reuters
11 2 (2.02%) Trayport