Service Desk Manager Jobs in England

Service Desk Manager
UK > England

The median Service Desk Manager salary in England is £52,500 per year according to job vacancies posted during the 6 months to 11 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 718 788 990
Rank change year-on-year +70 +202 -258
Permanent jobs requiring a Service Desk Manager 121 130 165
As % of all permanent jobs advertised in England 0.14% 0.14% 0.12%
As % of the Job Titles category 0.15% 0.16% 0.13%
Number of salaries quoted 99 120 147
10th Percentile £34,500 £37,870 £36,250
25th Percentile £45,000 £42,500 £41,250
Median annual salary (50th Percentile) £52,500 £50,000 £50,000
Median % change year-on-year +5.00% - +17.65%
75th Percentile £64,375 £60,000 £57,500
90th Percentile £77,500 £72,500 £68,500
UK median annual salary £50,125 £50,000 £50,000
% change year-on-year +0.25% - +17.65%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,157 82,189 127,880
% of permanent jobs with a recognized job title 94.48% 91.48% 96.07%
Number of salaries quoted 60,579 52,238 74,819
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,500 £82,500 £80,000
90th Percentile £90,822 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Manager
Job Vacancy Trend in England

Job postings that featured Service Desk Manager in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Manager in England

Service Desk Manager
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Manager in England.

Salary trend for Service Desk Manager in England

Service Desk Manager
Salary Histogram in England

Salary distribution for jobs citing Service Desk Manager in England over the 6 months to 11 May 2024.

Salary histogram for Service Desk Manager in England

Service Desk Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the England region over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +125 38 £65,000 +14.54% 8
North of England +40 30 £48,000 +6.67% 4
South West -9 26 £45,000 -5.26% 2
Yorkshire +96 23 £48,000 +23.03%
South East -6 13 £62,500 +25.00% 4
East of England 0 7 £51,250 -2.38% 5
Midlands -2 7 £31,500 -25.92% 1
North West -8 7 £46,066 -3.02% 4
East Midlands -16 4 £31,500 -25.92%
West Midlands - 1 £56,000 - 1
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 11 May 2024, Service Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Manager in the job title.

1 71 (58.68%) ITIL
2 57 (47.11%) Social Skills
3 46 (38.02%) Customer Service
4 41 (33.88%) Microsoft 365
5 38 (31.40%) Microsoft
6 36 (29.75%) ITSM
7 34 (28.10%) Service Management
8 29 (23.97%) Finance
8 29 (23.97%) Azure
9 25 (20.66%) SLA
10 24 (19.83%) Service Delivery
10 24 (19.83%) Problem-Solving
11 21 (17.36%) Stakeholder Management
12 20 (16.53%) Incident Management
13 19 (15.70%) Windows
14 17 (14.05%) Continuous Improvement
15 16 (13.22%) Mentoring
15 16 (13.22%) Coaching
16 14 (11.57%) Service Desk Management
16 14 (11.57%) Active Directory
17 13 (10.74%) ITIL Certification
17 13 (10.74%) Process Improvement
17 13 (10.74%) Problem Management
17 13 (10.74%) Line Management
18 12 (9.92%) Cybersecurity
18 12 (9.92%) Degree
18 12 (9.92%) Banking
18 12 (9.92%) Change Management
19 11 (9.09%) Performance Management
19 11 (9.09%) ServiceNow

Service Desk Manager Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (4.13%) SharePoint
2 3 (2.48%) Microsoft Exchange
Applications
1 6 (4.96%) Microsoft Excel
1 6 (4.96%) Microsoft Office
2 3 (2.48%) Microsoft PowerPoint
Business Applications
1 2 (1.65%) iTrent
Cloud Services
1 41 (33.88%) Microsoft 365
2 29 (23.97%) Azure
3 8 (6.61%) Entra ID
4 4 (3.31%) Mimecast
5 3 (2.48%) AWS
5 3 (2.48%) WhatsApp
6 1 (0.83%) Google Workspace
6 1 (0.83%) OneDrive
6 1 (0.83%) Power Platform
6 1 (0.83%) SaaS
Communications & Networking
1 7 (5.79%) Remote Desktop
2 3 (2.48%) Firewall
3 2 (1.65%) VPN
4 1 (0.83%) Cisco IOS
4 1 (0.83%) DHCP
4 1 (0.83%) DNS
4 1 (0.83%) LAN
4 1 (0.83%) TCP/IP
4 1 (0.83%) VoIP
4 1 (0.83%) WAN
Database & Business Intelligence
1 1 (0.83%) Power BI
1 1 (0.83%) PowerPivot
Development Applications
1 1 (0.83%) JIRA
General
1 57 (47.11%) Social Skills
2 29 (23.97%) Finance
3 12 (9.92%) Banking
4 10 (8.26%) Analytical Skills
5 6 (4.96%) Billing
5 6 (4.96%) Front Office
5 6 (4.96%) Manufacturing
6 5 (4.13%) Organisational Skills
7 4 (3.31%) Law
7 4 (3.31%) Public Sector
7 4 (3.31%) Telecoms
8 3 (2.48%) Local Government
8 3 (2.48%) Retail
9 2 (1.65%) Financial Institution
10 1 (0.83%) Aerospace
10 1 (0.83%) Games
10 1 (0.83%) Inclusion and Diversity
10 1 (0.83%) Influencing Skills
10 1 (0.83%) Legal
10 1 (0.83%) Pharmaceutical
Miscellaneous
1 3 (2.48%) Mobile Computing
1 3 (2.48%) Onboarding
1 3 (2.48%) Self-Motivation
2 2 (1.65%) Blackberry
2 2 (1.65%) BYOD
2 2 (1.65%) Management Information System
2 2 (1.65%) PMI
3 1 (0.83%) CMDB
3 1 (0.83%) Data Centre
3 1 (0.83%) Driving Licence
3 1 (0.83%) iPhone
3 1 (0.83%) Private Cloud
3 1 (0.83%) Video Conferencing
3 1 (0.83%) Virtual Team
Operating Systems
1 19 (15.70%) Windows
2 7 (5.79%) Windows 10
3 5 (4.13%) Windows Server
4 4 (3.31%) Linux
4 4 (3.31%) Mac OS
5 1 (0.83%) Apple iOS
5 1 (0.83%) Windows Server 2016
Processes & Methodologies
1 71 (58.68%) ITIL
2 46 (38.02%) Customer Service
3 36 (29.75%) ITSM
4 34 (28.10%) Service Management
5 24 (19.83%) Problem-Solving
5 24 (19.83%) Service Delivery
6 21 (17.36%) Stakeholder Management
7 20 (16.53%) Incident Management
8 17 (14.05%) Continuous Improvement
9 16 (13.22%) Coaching
9 16 (13.22%) Mentoring
10 14 (11.57%) Service Desk Management
11 13 (10.74%) Line Management
11 13 (10.74%) Problem Management
11 13 (10.74%) Process Improvement
12 12 (9.92%) Change Management
12 12 (9.92%) Cybersecurity
13 11 (9.09%) IT Asset Management
13 11 (9.09%) Performance Management
14 10 (8.26%) Performance Metrics
Qualifications
1 13 (10.74%) ITIL Certification
2 12 (9.92%) Degree
3 5 (4.13%) A+ Certification
3 5 (4.13%) Microsoft Certification
4 4 (3.31%) MCP
4 4 (3.31%) PRINCE2 Certification
4 4 (3.31%) Security Cleared
5 2 (1.65%) PMI Certification
5 2 (1.65%) PMP
6 1 (0.83%) CCNA
6 1 (0.83%) Cisco Certification
6 1 (0.83%) Computer Science Degree
6 1 (0.83%) MCITP
Quality Assurance & Compliance
1 25 (20.66%) SLA
2 8 (6.61%) ISO/IEC 27001
3 5 (4.13%) Cyber Essentials
4 2 (1.65%) Cyber Essentials PLUS
4 2 (1.65%) GDPR
5 1 (0.83%) SOC 2
System Software
1 14 (11.57%) Active Directory
2 5 (4.13%) VMware Infrastructure
3 2 (1.65%) VMware Workstation
Systems Management
1 6 (4.96%) Microsoft Intune
2 2 (1.65%) SCCM
3 1 (0.83%) Ansible
3 1 (0.83%) Autotask
3 1 (0.83%) Jamf Pro
3 1 (0.83%) Terraform
3 1 (0.83%) WMI
Vendors
1 38 (31.40%) Microsoft
2 11 (9.09%) ServiceNow
3 8 (6.61%) VMware
4 4 (3.31%) Qualys
4 4 (3.31%) Sophos
5 3 (2.48%) Cisco
6 2 (1.65%) Genesys
6 2 (1.65%) Meraki
7 1 (0.83%) Citrix
7 1 (0.83%) Google
7 1 (0.83%) Progress
7 1 (0.83%) SolarWinds