3rd Line Support Jobs in the UK excluding London

Third Line Support
UK > UK excluding London

The median Third Line Support salary in the UK excluding London is £39,500 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 400 574 599
Rank change year-on-year +174 +25 -171
Permanent jobs requiring a 3rd Line Support 397 191 248
As % of all permanent jobs advertised in the UK excluding London 0.57% 0.31% 0.35%
As % of the Job Titles category 0.60% 0.35% 0.37%
Number of salaries quoted 371 180 236
10th Percentile £31,250 £31,475 £29,750
25th Percentile £32,625 £35,400 £32,000
Median annual salary (50th Percentile) £39,500 £40,000 £40,000
Median % change year-on-year -1.25% - +3.90%
75th Percentile £43,750 £45,000 £43,750
90th Percentile £52,500 £55,000 £50,000
UK median annual salary £40,000 £42,000 £40,000
% change year-on-year -4.76% +5.00% -

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 66,397 55,186 67,621
% of permanent jobs with a recognized job title 94.79% 89.30% 95.79%
Number of salaries quoted 47,063 31,277 42,902
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £82,500 £80,000
UK median annual salary £52,550 £60,000 £60,000
% change year-on-year -12.42% - +9.09%

3rd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 3rd Line Support in the UK excluding London

3rd Line Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 3rd Line Support in the UK excluding London.

Salary trend for 3rd Line Support in the UK excluding London

3rd Line Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 3rd Line Support in the UK excluding London over the 6 months to 27 April 2024.

Salary histogram for 3rd Line Support in the UK excluding London

3rd Line Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK excluding London region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +121 169 £37,500 -6.25% 18
North of England +51 71 £37,500 -11.76% 20
Midlands +53 68 £40,000 +9.59% 8
West Midlands +65 50 £37,500 +2.74% 7
South West +26 37 £42,500 +13.33% 2
Yorkshire +97 33 £40,000 -11.11% 5
East of England +25 26 £42,500 +7.59% 5
North East +17 24 £32,500 - 5
Scotland -45 23 £45,500 +17.42% 7
East Midlands -8 18 £47,500 +16.56% 1
North West -11 14 £40,000 -5.88% 10
Wales - 3 £45,000 - 1
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 27 April 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 3rd Line Support in the job title.

1 230 (57.93%) Microsoft 365
2 228 (57.43%) Microsoft
3 225 (56.68%) Windows
4 202 (50.88%) Azure
5 198 (49.87%) Active Directory
6 163 (41.06%) Firewall
7 161 (40.55%) VMware
8 154 (38.79%) Windows Server
9 131 (33.00%) VMware Infrastructure
10 129 (32.49%) Hyper-V
11 126 (31.74%) Microsoft Exchange
12 110 (27.71%) Social Skills
13 100 (25.19%) ITIL
14 94 (23.68%) Microsoft Intune
15 87 (21.91%) Citrix
16 80 (20.15%) SharePoint
17 78 (19.65%) DNS
18 72 (18.14%) Veeam
19 67 (16.88%) SQL Server
20 66 (16.62%) Cisco
21 65 (16.37%) Microsoft Certification
21 65 (16.37%) SQL
22 60 (15.11%) Problem-Solving
23 58 (14.61%) SAN
24 53 (13.35%) WAN
25 52 (13.10%) DHCP
26 46 (11.59%) Cisco Certification
26 46 (11.59%) LAN
26 46 (11.59%) Degree
26 46 (11.59%) Entra ID

3rd Line Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 126 (31.74%) Microsoft Exchange
2 80 (20.15%) SharePoint
3 13 (3.27%) IIS
4 6 (1.51%) Exchange Server 2000
4 6 (1.51%) Exchange Server 2010
5 5 (1.26%) Exchange Server 2007
6 4 (1.01%) Exchange Server 2013
7 2 (0.50%) WordPress
Applications
1 38 (9.57%) Microsoft Office
2 18 (4.53%) Microsoft Excel
3 1 (0.25%) MS Visio
Business Applications
1 1 (0.25%) Dynamics CRM
1 1 (0.25%) Dynamics NAV
Cloud Services
1 230 (57.93%) Microsoft 365
2 202 (50.88%) Azure
3 46 (11.59%) Entra ID
4 22 (5.54%) OneDrive
5 18 (4.53%) AWS
6 13 (3.27%) IaaS
6 13 (3.27%) SaaS
7 10 (2.52%) Azure Sentinel
7 10 (2.52%) Power Platform
8 9 (2.27%) Google Workspace
8 9 (2.27%) PaaS
9 8 (2.02%) Mimecast
10 5 (1.26%) Azure Stack
11 2 (0.50%) Amazon S3
11 2 (0.50%) OpenDNS
12 1 (0.25%) Dynamics 365
12 1 (0.25%) GCP
12 1 (0.25%) WhatsApp
Communications & Networking
1 163 (41.06%) Firewall
2 78 (19.65%) DNS
3 58 (14.61%) SAN
4 53 (13.35%) WAN
5 52 (13.10%) DHCP
6 46 (11.59%) LAN
7 43 (10.83%) VPN
8 39 (9.82%) Wi-Fi
9 35 (8.82%) TCP/IP
10 32 (8.06%) VLAN
11 27 (6.80%) Wireless
12 17 (4.28%) Remote Desktop
13 16 (4.03%) VoIP
14 15 (3.78%) OSPF
14 15 (3.78%) WLAN
15 13 (3.27%) BGP
15 13 (3.27%) HSRP
15 13 (3.27%) IPsec
16 11 (2.77%) SD-WAN
17 10 (2.52%) Cisco ISE
Database & Business Intelligence
1 67 (16.88%) SQL Server
2 34 (8.56%) Amazon RDS
3 2 (0.50%) MariaDB
3 2 (0.50%) MySQL
3 2 (0.50%) Power BI
3 2 (0.50%) SQLPlus
Development Applications
1 2 (0.50%) Hudson
2 1 (0.25%) JIRA
General
1 110 (27.71%) Social Skills
2 35 (8.82%) Analytical Skills
3 20 (5.04%) Law
3 20 (5.04%) Organisational Skills
4 18 (4.53%) Documentation Skills
5 11 (2.77%) Games
6 10 (2.52%) Inclusion and Diversity
7 9 (2.27%) Telecoms
8 7 (1.76%) Finance
9 4 (1.01%) French Language
9 4 (1.01%) Legal
9 4 (1.01%) Pharmaceutical
9 4 (1.01%) Public Sector
10 3 (0.76%) German Language
10 3 (0.76%) Retail
11 2 (0.50%) Advertising
11 2 (0.50%) Manufacturing
Libraries, Frameworks & Software Standards
1 9 (2.27%) 802.1X
2 2 (0.50%) LAMP
2 2 (0.50%) V-Ray
Miscellaneous
1 36 (9.07%) Driving Licence
2 29 (7.30%) Replication
3 22 (5.54%) Enterprise Storage
4 18 (4.53%) Self-Motivation
5 14 (3.53%) Management Information System
6 12 (3.02%) Clustering
7 11 (2.77%) Client/Server
7 11 (2.77%) Data Centre
8 7 (1.76%) Security Operations Centre
9 6 (1.51%) iPad
10 5 (1.26%) Low-Code
11 4 (1.01%) Private Cloud
12 2 (0.50%) Hybrid Cloud
12 2 (0.50%) PKI
12 2 (0.50%) Team-Oriented Environment
12 2 (0.50%) Video Conferencing
13 1 (0.25%) Life Science
13 1 (0.25%) Renewable Energy
13 1 (0.25%) Security Posture
Operating Systems
1 225 (56.68%) Windows
2 154 (38.79%) Windows Server
3 45 (11.34%) Windows 10
4 31 (7.81%) Windows Server 2016
5 27 (6.80%) Linux
6 22 (5.54%) Windows 7
6 22 (5.54%) Windows 8
7 21 (5.29%) Windows Server 2012
8 13 (3.27%) Windows Server 2019
9 8 (2.02%) Windows Server 2008
10 5 (1.26%) Debian
11 4 (1.01%) Android
11 4 (1.01%) Apple iOS
11 4 (1.01%) Mac OS X
11 4 (1.01%) Windows XP
12 3 (0.76%) CentOS
12 3 (0.76%) Mac OS
13 2 (0.50%) Red Hat Enterprise Linux
13 2 (0.50%) Ubuntu
13 2 (0.50%) VMS
Processes & Methodologies
1 100 (25.19%) ITIL
2 60 (15.11%) Problem-Solving
3 40 (10.08%) Customer Service
4 39 (9.82%) Incident Management
5 37 (9.32%) Cybersecurity
5 37 (9.32%) Infrastructure Engineering
6 30 (7.56%) Service Management
7 23 (5.79%) Change Management
7 23 (5.79%) Migration
8 21 (5.29%) Mentoring
9 19 (4.79%) Remote Monitoring and Management
10 18 (4.53%) Root Cause Analysis
11 17 (4.28%) Desktop Virtualisation
12 16 (4.03%) Change Control
12 16 (4.03%) Problem Management
12 16 (4.03%) Project Management
13 15 (3.78%) Proactive Maintenance
13 15 (3.78%) Project Delivery
14 14 (3.53%) Multi-Factor Authentication
14 14 (3.53%) Process Improvement
Programming Languages
1 65 (16.37%) SQL
2 43 (10.83%) PowerShell
3 2 (0.50%) C#
Qualifications
1 65 (16.37%) Microsoft Certification
2 46 (11.59%) Cisco Certification
2 46 (11.59%) Degree
3 30 (7.56%) MCSE
4 29 (7.30%) Security Cleared
5 27 (6.80%) CCNP
6 25 (6.30%) Azure Certification
7 23 (5.79%) CCNA
8 22 (5.54%) SC Cleared
9 14 (3.53%) MCSA
10 10 (2.52%) MCP
11 8 (2.02%) VMware Certified Professional (VCP)
12 7 (1.76%) ITIL Foundation Certificate
13 6 (1.51%) DBS Check
13 6 (1.51%) Network+ Certification
14 3 (0.76%) A+ Certification
14 3 (0.76%) RHCT
15 2 (0.50%) CompTIA Security+
15 2 (0.50%) Computer Science Degree
16 1 (0.25%) JNCIA
Quality Assurance & Compliance
1 6 (1.51%) SLA
2 5 (1.26%) QA
3 4 (1.01%) GDPR
3 4 (1.01%) ISO/IEC 27001
4 2 (0.50%) Cyber Essentials
4 2 (0.50%) NIST
4 2 (0.50%) PCI DSS
5 1 (0.25%) GxP
System Software
1 198 (49.87%) Active Directory
2 131 (33.00%) VMware Infrastructure
3 129 (32.49%) Hyper-V
4 21 (5.29%) VMware ESXi
5 19 (4.79%) XenApp
6 18 (4.53%) VirtualBox
6 18 (4.53%) XenDesktop
7 14 (3.53%) Virtual Desktop
7 14 (3.53%) vSphere
8 13 (3.27%) Terminal Services
8 13 (3.27%) Virtual Machines
9 7 (1.76%) Firmware
10 4 (1.01%) Citrix Hypervisor
11 3 (0.76%) KVM
12 2 (0.50%) Docker
12 2 (0.50%) pfSense
12 2 (0.50%) Virtual Servers
12 2 (0.50%) VMware Server
13 1 (0.25%) NFS
Systems Management
1 94 (23.68%) Microsoft Intune
2 25 (6.30%) SCCM
3 11 (2.77%) SCOM
4 9 (2.27%) Microsoft Clustering
5 7 (1.76%) NetBackup
6 6 (1.51%) Active Directory Federation Services
7 5 (1.26%) Autotask
7 5 (1.26%) Jamf Pro
8 3 (0.76%) FortiGate
8 3 (0.76%) vCenter Server
9 2 (0.50%) Backup Exec
9 2 (0.50%) Dell DRAC
9 2 (0.50%) Microsoft Data Protection Manager
9 2 (0.50%) SCDPM
9 2 (0.50%) WSUS
10 1 (0.25%) Ansible
10 1 (0.25%) Cisco CUCM
10 1 (0.25%) DatAdvantage
10 1 (0.25%) Symantec Endpoint Protection
10 1 (0.25%) ZENworks
Vendors
1 228 (57.43%) Microsoft
2 161 (40.55%) VMware
3 87 (21.91%) Citrix
4 72 (18.14%) Veeam
5 66 (16.62%) Cisco
6 31 (7.81%) HP
7 23 (5.79%) Sophos
8 18 (4.53%) Dell
9 17 (4.28%) Datto
10 13 (3.27%) Juniper
10 13 (3.27%) Meraki
10 13 (3.27%) WatchGuard
11 10 (2.52%) Draytek
12 8 (2.02%) F5
13 7 (1.76%) McAfee
14 6 (1.51%) Acronis
14 6 (1.51%) ConnectWise
14 6 (1.51%) SolarWinds
15 4 (1.01%) LogicMonitor
15 4 (1.01%) Ubiquiti