2nd Line Support Contracts in England

Second Line Support
UK > England

The median Second Line Support daily rate in England is £217, according to job vacancies posted in the 6 months leading up to 12 December 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
12 Dec 2024		 Same period 2023 Same period 2022
Rank 371 292 324
Rank change year-on-year -79 +32 +20
Contract jobs requiring a 2nd Line Support 153 304 527
As % of all contract jobs advertised in England 0.52% 0.80% 0.82%
As % of the Job Titles category 0.56% 0.86% 0.86%
Number of daily rates quoted 116 208 370
10th Percentile £149 £134 £146
25th Percentile £180 £170 £168
Median daily rate (50th Percentile) £217 £200 £225
Median % change year-on-year +8.50% -11.11% +18.42%
75th Percentile £285 £238 £257
90th Percentile £405 £293 £313
UK median daily rate £210 £200 £225
% change year-on-year +5.00% -11.11% +20.00%
Number of hourly rates quoted 10 26 55
10th Percentile £20.70 £15.63 £15.95
25th Percentile £21.05 £17.73 £19.44
Median hourly rate £23.99 £19.31 £22.00
Median % change year-on-year +24.24% -12.23% +31.34%
75th Percentile £28.44 £21.50 £25.00
90th Percentile £29.21 £24.61 £27.94
UK median hourly rate £23.00 £19.31 £22.00
% change year-on-year +19.11% -12.23% +30.56%

All Contract IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 27,547 35,442 61,434
% of contract IT jobs with a recognized job title 92.86% 93.40% 95.13%
Number of daily rates quoted 17,081 24,365 43,351
10th Percentile £300 £291 £313
25th Percentile £413 £413 £428
Median daily rate (50th Percentile) £525 £534 £550
Median % change year-on-year -1.69% -2.91% +5.77%
75th Percentile £638 £650 £651
90th Percentile £750 £750 £750
UK median daily rate £525 £525 £550
% change year-on-year - -4.55% +7.32%
Number of hourly rates quoted 909 1,365 1,604
10th Percentile £15.62 £15.25 £13.41
25th Percentile £21.25 £19.47 £17.30
Median hourly rate £37.00 £45.00 £32.77
Median % change year-on-year -17.78% +37.32% +63.85%
75th Percentile £65.00 £65.00 £64.50
90th Percentile £73.75 £77.50 £73.75
UK median hourly rate £35.00 £44.50 £30.62
% change year-on-year -21.35% +45.33% +53.10%

2nd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 2nd Line Support in England.

Daily rate trend for 2nd Line Support in England

2nd Line Support
Daily Rate Histogram in England

Daily rate distribution for jobs citing 2nd Line Support in England over the 6 months to 12 December 2024.

Daily rate histogram for 2nd Line Support in England

2nd Line Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 2nd Line Support in England.

Hourly rate trend for 2nd Line Support in England

2nd Line Support
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing 2nd Line Support in England over the 6 months to 12 December 2024.

Hourly rate histogram for 2nd Line Support in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 12 December 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London +5 59 £250 +21.95% 9
North of England +5 28 £175 -12.50% 22
South East -7 24 £234 +16.81% 22
Midlands -24 22 £190 -11.11% 8
North West +12 18 £175 -12.50% 11
West Midlands -20 18 £190 +2.70% 4
South West +12 17 £210 +5.00% 11
Yorkshire +4 8 £195 -7.14% 3
East Midlands +2 4 £158 -30.00% 4
East of England +2 3 £225 +25.00% 9
North East -15 2 £158 -10.00% 8
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 12 December 2024, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 2nd Line Support in the job title.

1 99 (64.71%) Windows
2 84 (54.90%) Microsoft 365
3 79 (51.63%) Microsoft
4 69 (45.10%) Active Directory
5 54 (35.29%) Windows 10
6 46 (30.07%) Social Skills
7 38 (24.84%) Customer Service
8 37 (24.18%) Azure
9 31 (20.26%) ITIL
10 28 (18.30%) Citrix
11 27 (17.65%) Microsoft Office
11 27 (17.65%) Microsoft Exchange
12 24 (15.69%) Finance
13 22 (14.38%) SCCM
13 22 (14.38%) VPN
13 22 (14.38%) Problem-Solving
14 21 (13.73%) Security Cleared
15 19 (12.42%) Service Management
15 19 (12.42%) SharePoint
15 19 (12.42%) Microsoft Intune
16 18 (11.76%) SC Cleared
17 17 (11.11%) VMware
17 17 (11.11%) ITSM
18 15 (9.80%) Entra ID
19 14 (9.15%) OneDrive
19 14 (9.15%) VMware Infrastructure
19 14 (9.15%) Video Conferencing
19 14 (9.15%) DNS
19 14 (9.15%) SLA
20 13 (8.50%) TCP/IP

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (17.65%) Microsoft Exchange
2 19 (12.42%) SharePoint
3 1 (0.65%) Apache
3 1 (0.65%) Tomcat
3 1 (0.65%) WebSphere
Applications
1 27 (17.65%) Microsoft Office
2 3 (1.96%) Microsoft Excel
2 3 (1.96%) Microsoft PowerPoint
Business Applications
1 1 (0.65%) Dynamics CRM
Cloud Services
1 84 (54.90%) Microsoft 365
2 37 (24.18%) Azure
3 15 (9.80%) Entra ID
4 14 (9.15%) OneDrive
5 4 (2.61%) WhatsApp
6 3 (1.96%) Asana
6 3 (1.96%) AWS
6 3 (1.96%) Google Workspace
6 3 (1.96%) Slack
7 1 (0.65%) Azure Monitor
7 1 (0.65%) Azure Storage
7 1 (0.65%) Dynamics 365
7 1 (0.65%) GitHub
7 1 (0.65%) Power Platform
7 1 (0.65%) Yammer
Communications & Networking
1 22 (14.38%) VPN
2 14 (9.15%) DNS
3 13 (8.50%) TCP/IP
4 12 (7.84%) DHCP
4 12 (7.84%) Wi-Fi
5 11 (7.19%) Firewall
6 7 (4.58%) VoIP
6 7 (4.58%) WAN
7 6 (3.92%) LAN
7 6 (3.92%) Remote Desktop
8 5 (3.27%) VLAN
8 5 (3.27%) Wireless
9 4 (2.61%) WLAN
10 3 (1.96%) SAN
10 3 (1.96%) WebEx
11 1 (0.65%) 4G
11 1 (0.65%) Cisco IOS
11 1 (0.65%) Internet
11 1 (0.65%) NAS
11 1 (0.65%) SD-WAN
Database & Business Intelligence
1 2 (1.31%) SQL Server
2 1 (0.65%) PostgreSQL
2 1 (0.65%) Power BI
Development Applications
1 5 (3.27%) JIRA
2 3 (1.96%) MSI
General
1 46 (30.07%) Social Skills
2 24 (15.69%) Finance
3 13 (8.50%) Analytical Skills
4 12 (7.84%) Public Sector
5 9 (5.88%) Banking
6 7 (4.58%) Back Office
6 7 (4.58%) Presentation Skills
7 5 (3.27%) Legal
7 5 (3.27%) Telecoms
8 4 (2.61%) Electronics
8 4 (2.61%) Manufacturing
8 4 (2.61%) Marketing
9 3 (1.96%) Law
10 2 (1.31%) Local Government
11 1 (0.65%) Documentation Skills
11 1 (0.65%) Financial Institution
11 1 (0.65%) French Language
11 1 (0.65%) Inclusion and Diversity
11 1 (0.65%) Military
11 1 (0.65%) Organisational Skills
Libraries, Frameworks & Software Standards
1 3 (1.96%) Software Packaging
2 2 (1.31%) LDAP
Miscellaneous
1 14 (9.15%) Video Conferencing
2 8 (5.23%) Onboarding
3 5 (3.27%) Driving Licence
4 4 (2.61%) CCTV
4 4 (2.61%) Management Information System
4 4 (2.61%) NHS
5 3 (1.96%) Educational Technology
6 2 (1.31%) BYOD
6 2 (1.31%) Data Centre
6 2 (1.31%) Replication
6 2 (1.31%) Smartphone
6 2 (1.31%) Virtual Team
7 1 (0.65%) Data Protection Act
7 1 (0.65%) EPoS
7 1 (0.65%) iPhone
Operating Systems
1 99 (64.71%) Windows
2 54 (35.29%) Windows 10
3 10 (6.54%) Windows Server
4 7 (4.58%) Linux
5 6 (3.92%) Apple iOS
5 6 (3.92%) Mac OS
6 5 (3.27%) Android
7 4 (2.61%) Windows 7
8 3 (1.96%) Unix
8 3 (1.96%) Windows Server 2016
8 3 (1.96%) Windows Server 2019
9 2 (1.31%) Mac OS X
9 2 (1.31%) Windows Server 2008
10 1 (0.65%) CentOS
10 1 (0.65%) Ubuntu
Processes & Methodologies
1 38 (24.84%) Customer Service
2 31 (20.26%) ITIL
3 22 (14.38%) Problem-Solving
4 19 (12.42%) Service Management
5 17 (11.11%) ITSM
6 9 (5.88%) Asset Management
6 9 (5.88%) Mobile Device Management
7 8 (5.23%) Cybersecurity
7 8 (5.23%) Service Delivery
8 7 (4.58%) Migration
9 6 (3.92%) Proactive Monitoring
9 6 (3.92%) Root Cause Analysis
10 5 (3.27%) Business Continuity
10 5 (3.27%) Business Intelligence
10 5 (3.27%) Customer Requirements
10 5 (3.27%) Patch Management
11 4 (2.61%) Digital Marketing
11 4 (2.61%) Incident Management
11 4 (2.61%) Kalman Filter
11 4 (2.61%) Programme Management
Programming Languages
1 8 (5.23%) PowerShell
2 7 (4.58%) SQL
3 3 (1.96%) Shell Script
4 2 (1.31%) PL/SQL
Qualifications
1 21 (13.73%) Security Cleared
2 18 (11.76%) SC Cleared
3 8 (5.23%) Degree
4 7 (4.58%) DV Cleared
4 7 (4.58%) ITIL Foundation Certificate
5 6 (3.92%) Microsoft Certification
6 4 (2.61%) A+ Certification
6 4 (2.61%) DBS Check
7 2 (1.31%) BPSS Clearance
7 2 (1.31%) MCP
7 2 (1.31%) Network+ Certification
8 1 (0.65%) CCNA
8 1 (0.65%) Cisco Certification
8 1 (0.65%) Citrix Certification
8 1 (0.65%) IBM Certification
8 1 (0.65%) ITIL Certification
Quality Assurance & Compliance
1 14 (9.15%) SLA
2 1 (0.65%) Cyber Essentials
2 1 (0.65%) ISO 9000
System Software
1 69 (45.10%) Active Directory
2 14 (9.15%) VMware Infrastructure
3 9 (5.88%) Hyper-V
4 5 (3.27%) Virtual Desktop
5 4 (2.61%) Virtual Machines
6 3 (1.96%) Microsoft App-V
6 3 (1.96%) VMware Workstation
7 2 (1.31%) Terminal Services
8 1 (0.65%) BitLocker
8 1 (0.65%) IAG
Systems Management
1 22 (14.38%) SCCM
2 19 (12.42%) Microsoft Intune
3 3 (1.96%) AppManager
3 3 (1.96%) Control-M
4 2 (1.31%) Nessus
4 2 (1.31%) Systems Management Server (SMS)
4 2 (1.31%) WSUS
5 1 (0.65%) Puppet
Vendors
1 79 (51.63%) Microsoft
2 28 (18.30%) Citrix
3 17 (11.11%) VMware
4 12 (7.84%) ServiceNow
5 9 (5.88%) Cisco
6 7 (4.58%) Apple
7 5 (3.27%) Dell
7 5 (3.27%) HP
7 5 (3.27%) SAP
8 4 (2.61%) Avaya
8 4 (2.61%) Fortinet
9 3 (1.96%) CrowdStrike
9 3 (1.96%) EMC
9 3 (1.96%) Google
9 3 (1.96%) Ivanti
9 3 (1.96%) Oracle
9 3 (1.96%) Palo Alto
9 3 (1.96%) Zscaler
10 2 (1.31%) Logitech
10 2 (1.31%) Snow
91 2nd Line Support jobs Nationwide