2nd Line Support Contract Job Trends in England

Second Line Support
UK > England

The median Second Line Support daily rate in England is £190, according to job vacancies posted in the 6 months leading up to 26 March 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
26 Mar 2026
Same period 2025 Same period 2024
Rank 412 338 312
Rank change year-on-year -74 -26 +10
Contract jobs requiring a 2nd Line Support 161 134 253
As % of all contract jobs in England 0.43% 0.55% 0.67%
As % of the Job Titles category 0.47% 0.59% 0.72%
Number of daily rates quoted 104 100 184
10th Percentile £154 £162 £140
25th Percentile £163 £188 £174
Median daily rate (50th Percentile) £190 £220 £200
Median % change year-on-year -13.64% +10.00% -11.11%
75th Percentile £238 £250 £238
90th Percentile £276 £319 £300
UK median daily rate £190 £213 £200
% change year-on-year -10.59% +6.25% -4.76%
Number of hourly rates quoted 19 17 21
10th Percentile £12.95 £19.84 £14.27
25th Percentile £15.50 £21.05 £17.25
Median hourly rate £16.50 £26.45 £17.72
Median % change year-on-year -37.62% +49.27% -13.22%
75th Percentile £20.25 £29.00 £20.00
90th Percentile £24.39 £30.94 £22.29
UK median hourly rate £16.50 £26.45 £17.72
% change year-on-year -37.62% +49.27% -13.22%

All Contract IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,605 22,569 34,968
% of contract IT jobs with a recognized job title 92.14% 93.01% 92.74%
Number of daily rates quoted 21,827 15,098 23,383
10th Percentile £313 £300 £275
25th Percentile £413 £408 £410
Median daily rate (50th Percentile) £505 £525 £525
Median % change year-on-year -3.81% - -4.55%
75th Percentile £620 £638 £638
90th Percentile £725 £750 £750
UK median daily rate £500 £520 £525
% change year-on-year -3.85% -0.95% -4.37%
Number of hourly rates quoted 2,272 812 2,294
10th Percentile £15.50 £15.00 £13.00
25th Percentile £19.62 £21.00 £16.25
Median hourly rate £40.00 £34.06 £32.70
Median % change year-on-year +17.46% +4.15% -23.68%
75th Percentile £65.00 £65.00 £60.00
90th Percentile £77.00 £76.25 £72.33
UK median hourly rate £37.20 £32.50 £32.95
% change year-on-year +14.46% -1.36% -24.26%

2nd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of contract IT job postings featuring '2nd Line Support' in the job title relative to all contract IT jobs advertised in England.

2nd Line Support job vacancy trend in England

2nd Line Support
Daily Rate Trend in England

Contractor daily rate distribution trend for 2nd Line Support job vacancies in England.

Contractor daily rate distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Daily Rate Histogram in England

Daily rate distribution for jobs citing 2nd Line Support in England over the 6 months to 26 March 2026.

Daily rate histogram for 2nd Line Support in England

2nd Line Support
Hourly Rate Trend in England

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in England.

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in England

2nd Line Support
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing 2nd Line Support in England over the 6 months to 26 March 2026.

Hourly rate histogram for 2nd Line Support in England

2nd Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 26 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England -29 59 £175 -10.26% 17
London -39 45 £220 -12.00% 12
Yorkshire -30 31 £190 -2.56% 6
North West -29 22 £175 -14.63% 11
Midlands -68 22 £200 - 9
West Midlands -67 14 £200 -4.76% 6
East of England -24 13 £240 +6.67% 10
South East -67 13 £200 -5.88% 23
South West -20 9 £275 +15.79% 8
East Midlands -34 8 £158 -21.25% 3
North East -9 6 £175 -10.26%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 26 March 2026, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the England region featuring 2nd Line Support in the job title.

1 101 (62.73%) Windows
2 89 (55.28%) Microsoft 365
3 57 (35.40%) Active Directory
4 54 (33.54%) Microsoft
5 49 (30.43%) Customer Service
6 43 (26.71%) Android
6 43 (26.71%) Microsoft Office
7 42 (26.09%) Windows 10
8 31 (19.25%) Azure
9 28 (17.39%) Entra ID
9 28 (17.39%) Microsoft Intune
9 28 (17.39%) Problem-Solving
10 27 (16.77%) ITIL
11 26 (16.15%) Security Cleared
12 25 (15.53%) SC Cleared
13 22 (13.66%) Apple
14 21 (13.04%) Mac OS
14 21 (13.04%) Wireless
15 20 (12.42%) Apple iOS
15 20 (12.42%) Cisco
15 20 (12.42%) Service Management
16 19 (11.80%) Service Delivery
16 19 (11.80%) Windows Server
17 18 (11.18%) Business Intelligence
17 18 (11.18%) HP
17 18 (11.18%) SAP
18 17 (10.56%) Dell
18 17 (10.56%) Digital Marketing
18 17 (10.56%) Programme Management
18 17 (10.56%) SharePoint

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 17 (10.56%) SharePoint
2 11 (6.83%) Microsoft Exchange
3 1 (0.62%) IIS
Applications
1 43 (26.71%) Microsoft Office
Business Applications
1 7 (4.35%) Remedy ITSM
2 1 (0.62%) SystmOne
Cloud Services
1 89 (55.28%) Microsoft 365
2 31 (19.25%) Azure
3 28 (17.39%) Entra ID
4 10 (6.21%) OneDrive
5 7 (4.35%) Google Workspace
6 5 (3.11%) AWS
7 3 (1.86%) GCP
8 1 (0.62%) Amazon CloudWatch
8 1 (0.62%) Amazon S3
8 1 (0.62%) AWS Lambda
8 1 (0.62%) Power Platform
8 1 (0.62%) Serverless
Communications & Networking
1 21 (13.04%) Wireless
2 16 (9.94%) LAN
2 16 (9.94%) WAN
3 15 (9.32%) DHCP
3 15 (9.32%) DNS
4 14 (8.70%) Wi-Fi
5 11 (6.83%) TCP/IP
6 9 (5.59%) VPN
7 8 (4.97%) Firewall
8 6 (3.73%) Network Security
9 4 (2.48%) Structured Cabling
10 3 (1.86%) PABX
10 3 (1.86%) VoIP
11 2 (1.24%) BGP
11 2 (1.24%) Internet
11 2 (1.24%) IPsec
11 2 (1.24%) MPLS
11 2 (1.24%) Skype
11 2 (1.24%) VLAN
Database & Business Intelligence
1 3 (1.86%) MySQL
1 3 (1.86%) SQL Server
2 1 (0.62%) Amazon Redshift
2 1 (0.62%) Electronic Patient Records
2 1 (0.62%) Power BI
Development Applications
1 11 (6.83%) JIRA
General
1 58 (36.02%) Social Skills
2 32 (19.88%) Finance
2 32 (19.88%) Public Sector
3 26 (16.15%) Manufacturing
4 18 (11.18%) Telecoms
5 17 (10.56%) Electronics
5 17 (10.56%) Marketing
6 10 (6.21%) Organisational Skills
7 8 (4.97%) Inclusion and Diversity
8 6 (3.73%) Analytical Skills
8 6 (3.73%) Retail
9 5 (3.11%) Legal
10 4 (2.48%) Banking
11 2 (1.24%) Investment Banking
11 2 (1.24%) Law
12 1 (0.62%) Documentation Skills
12 1 (0.62%) French Language
12 1 (0.62%) Military
12 1 (0.62%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.62%) Software Packaging
Miscellaneous
1 17 (10.56%) Data Centre
2 14 (8.70%) Driving Licence
3 12 (7.45%) Onboarding
4 11 (6.83%) NHS
5 9 (5.59%) Smartphone
6 5 (3.11%) Management Information System
7 4 (2.48%) CMDB
7 4 (2.48%) iPhone
8 3 (1.86%) Mobile Payment
9 2 (1.24%) Data Protection Act
9 2 (1.24%) PKI
9 2 (1.24%) Team-Oriented Environment
10 1 (0.62%) CCTV
10 1 (0.62%) Hedge funds
10 1 (0.62%) Self-Motivation
10 1 (0.62%) Smartcard
10 1 (0.62%) Video Conferencing
Operating Systems
1 101 (62.73%) Windows
2 43 (26.71%) Android
3 42 (26.09%) Windows 10
4 21 (13.04%) Mac OS
5 20 (12.42%) Apple iOS
6 19 (11.80%) Windows Server
7 7 (4.35%) Linux
8 1 (0.62%) Windows Server 2012
Processes & Methodologies
1 49 (30.43%) Customer Service
2 28 (17.39%) Problem-Solving
3 27 (16.77%) ITIL
4 20 (12.42%) Service Management
5 19 (11.80%) Service Delivery
6 18 (11.18%) Business Intelligence
7 17 (10.56%) Digital Marketing
7 17 (10.56%) Programme Management
8 14 (8.70%) ITSM
9 10 (6.21%) Asset Management
9 10 (6.21%) Customer Experience
10 8 (4.97%) Continuous Improvement
10 8 (4.97%) Problem Management
11 7 (4.35%) Migration
12 6 (3.73%) User Experience
13 5 (3.11%) AI
13 5 (3.11%) Break/Fix
13 5 (3.11%) Incident Management
13 5 (3.11%) Mobile Device Management
14 4 (2.48%) Generative AI
Programming Languages
1 6 (3.73%) PowerShell
2 3 (1.86%) SQL
Qualifications
1 26 (16.15%) Security Cleared
2 25 (15.53%) SC Cleared
3 4 (2.48%) ECDL
4 2 (1.24%) CCNA
4 2 (1.24%) Cisco Certification
4 2 (1.24%) Degree
4 2 (1.24%) ITIL Certification
5 1 (0.62%) Computer Science Degree
5 1 (0.62%) DBS Check
5 1 (0.62%) ITIL Foundation Certificate
5 1 (0.62%) MCDST
5 1 (0.62%) Microsoft Certification
5 1 (0.62%) Microsoft Certified Professional
Quality Assurance & Compliance
1 4 (2.48%) SLA
2 2 (1.24%) Cyber Essentials
3 1 (0.62%) GDPR
System Software
1 57 (35.40%) Active Directory
2 1 (0.62%) BitLocker
2 1 (0.62%) Virtual Desktop
Systems Management
1 28 (17.39%) Microsoft Intune
2 13 (8.07%) SCCM
3 2 (1.24%) Jamf Pro
4 1 (0.62%) AirWatch
4 1 (0.62%) Single Sign-On
Vendors
1 54 (33.54%) Microsoft
2 22 (13.66%) Apple
3 20 (12.42%) Cisco
4 18 (11.18%) HP
4 18 (11.18%) SAP
5 17 (10.56%) Dell
6 16 (9.94%) ServiceNow
7 10 (6.21%) Google
8 7 (4.35%) Remedy
9 3 (1.86%) Meraki
10 2 (1.24%) Bloomberg
10 2 (1.24%) Citrix
10 2 (1.24%) Juniper
11 1 (0.62%) Ariba
11 1 (0.62%) Charles River
11 1 (0.62%) iManage
11 1 (0.62%) Mitel
11 1 (0.62%) VMware