Customer Analyst
UK

The median Customer Analyst salary in the UK is £38,500 per year according to job vacancies posted during the 6 months to 6 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 844 635 1134
Rank change year-on-year -209 +499 -244
Permanent jobs requiring a Customer Analyst 66 371 103
As % of all permanent jobs advertised in the UK 0.067% 0.36% 0.065%
As % of the Job Titles category 0.071% 0.39% 0.068%
Number of salaries quoted 53 55 56
10th Percentile £26,250 £26,700 £21,000
25th Percentile £36,250 £35,111 £31,569
Median annual salary (50th Percentile) £38,500 £47,500 £40,000
Median % change year-on-year -18.95% +18.75% +33.33%
75th Percentile £57,500 £57,931 £49,063
90th Percentile £61,250 £60,000 £57,500
UK excluding London median annual salary £38,500 £39,000 £40,000
% change year-on-year -1.28% -2.50% +25.00%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,479 94,643 151,222
% of permanent jobs with a recognized job title 94.63% 91.52% 96.08%
Number of salaries quoted 67,031 59,595 85,375
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,611
Median annual salary (50th Percentile) £52,508 £60,000 £60,000
Median % change year-on-year -12.49% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Customer Analyst
Job Vacancy Trend

Job postings that featured Customer Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Customer Analyst in the UK

Customer Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Customer Analyst.

Salary trend for Customer Analyst in the UK

Customer Analyst
Salary Histogram

Salary distribution for jobs citing Customer Analyst over the 6 months to 6 May 2024.

Salary histogram for Customer Analyst in the UK

Customer Analyst
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Analyst within the UK over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -166 63 £38,500 -16.76% 22
UK excluding London -261 45 £38,500 -1.28% 10
Midlands +25 24 £46,750 +23.03% 2
London +103 21 £44,000 -26.67% 13
West Midlands +33 21 £55,000 +44.74% 1
Work from Home -186 13 £44,000 -7.37% 9
South West -29 8 £37,500 -31.67%
North of England -177 6 £31,750 -25.29% 2
South East -3 4 £27,500 -16.67% 5
North West - 4 £31,750 - 1
Scotland -67 3 £30,000 -
East Midlands - 3 £28,000 - 1
Yorkshire -111 2 £55,000 +29.41% 1

Customer Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 6 May 2024, Customer Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Customer Analyst in the job title.

1 43 (65.15%) Microsoft Excel
2 38 (57.58%) Power BI
2 38 (57.58%) Power Platform
3 36 (54.55%) Analytics
4 35 (53.03%) SQL
5 33 (50.00%) Python
6 30 (45.45%) Business Intelligence
7 25 (37.88%) Tableau
8 23 (34.85%) Finance
9 22 (33.33%) Degree
9 22 (33.33%) Social Skills
10 20 (30.30%) Visualisation
10 20 (30.30%) Analytical Skills
10 20 (30.30%) Customer Experience
11 19 (28.79%) Decision-Making
12 17 (25.76%) Microsoft
12 17 (25.76%) CRM
13 16 (24.24%) Retail
14 15 (22.73%) Customer Insight
15 14 (21.21%) Actionable Insight
16 13 (19.70%) Customer Service
17 12 (18.18%) Data Analytics
17 12 (18.18%) Continuous Improvement
17 12 (18.18%) Data Visualisation
18 11 (16.67%) Onboarding
19 10 (15.15%) Collaborative Working
19 10 (15.15%) Data Science
20 9 (13.64%) Data Mining
20 9 (13.64%) Manufacturing
20 9 (13.64%) Machine Learning

Customer Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.06%) SAS
Applications
1 43 (65.15%) Microsoft Excel
2 6 (9.09%) Microsoft PowerPoint
3 4 (6.06%) Microsoft Office
Cloud Services
1 38 (57.58%) Power Platform
2 9 (13.64%) Azure
2 9 (13.64%) Azure Synapse Analytics
3 4 (6.06%) Adobe Analytics
3 4 (6.06%) GCP
3 4 (6.06%) Google Analytics
4 1 (1.52%) SaaS
Communications & Networking
1 4 (6.06%) SMS
Database & Business Intelligence
1 38 (57.58%) Power BI
2 25 (37.88%) Tableau
3 9 (13.64%) Data Mining
4 8 (12.12%) Oracle BI EE
5 7 (10.61%) Power Query
6 5 (7.58%) Big Data
6 5 (7.58%) SQL Server
7 4 (6.06%) BigQuery
General
1 23 (34.85%) Finance
2 22 (33.33%) Social Skills
3 20 (30.30%) Analytical Skills
4 16 (24.24%) Retail
5 9 (13.64%) Manufacturing
6 8 (12.12%) Marketing
7 4 (6.06%) Banking
7 4 (6.06%) Financial Institution
8 3 (4.55%) Billing
9 2 (3.03%) Legal
9 2 (3.03%) Public Sector
10 1 (1.52%) Inclusion and Diversity
10 1 (1.52%) Influencing Skills
10 1 (1.52%) Law
Libraries, Frameworks & Software Standards
1 2 (3.03%) .NET
1 2 (3.03%) Flash
Miscellaneous
1 11 (16.67%) Onboarding
2 4 (6.06%) Clustering
3 2 (3.03%) PropTech
4 1 (1.52%) Enterprise Software
Operating Systems
1 1 (1.52%) Windows
Processes & Methodologies
1 36 (54.55%) Analytics
2 30 (45.45%) Business Intelligence
3 20 (30.30%) Customer Experience
3 20 (30.30%) Visualisation
4 19 (28.79%) Decision-Making
5 17 (25.76%) CRM
6 15 (22.73%) Customer Insight
7 14 (21.21%) Actionable Insight
8 13 (19.70%) Customer Service
9 12 (18.18%) Continuous Improvement
9 12 (18.18%) Data Analytics
9 12 (18.18%) Data Visualisation
10 10 (15.15%) Collaborative Working
10 10 (15.15%) Data Science
11 9 (13.64%) Data Munging
11 9 (13.64%) Machine Learning
11 9 (13.64%) Problem-Solving
11 9 (13.64%) Statistical Modelling
12 8 (12.12%) Financial Analysis
12 8 (12.12%) Performance Metrics
Programming Languages
1 35 (53.03%) SQL
2 33 (50.00%) Python
3 8 (12.12%) R
3 8 (12.12%) VBA
4 7 (10.61%) Data Analysis Expressions
5 1 (1.52%) C#
5 1 (1.52%) T-SQL
Qualifications
1 22 (33.33%) Degree
2 3 (4.55%) Master's Degree
Quality Assurance & Compliance
1 1 (1.52%) QA
1 1 (1.52%) SLA
Vendors
1 17 (25.76%) Microsoft
2 9 (13.64%) Alteryx
2 9 (13.64%) Databricks
3 8 (12.12%) Oracle
4 4 (6.06%) Adobe
4 4 (6.06%) Coremetrics
4 4 (6.06%) Google