Help Desk Engineer
UK

The median Help Desk Engineer salary in the UK is £31,000 per year according to job vacancies posted during the 6 months to 11 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 857 921 1194
Rank change year-on-year +64 +273 -329
Permanent jobs requiring a Help Desk Engineer 37 60 28
As % of all permanent jobs advertised in the UK 0.037% 0.059% 0.018%
As % of the Job Titles category 0.039% 0.065% 0.018%
Number of salaries quoted 33 59 24
10th Percentile £21,000 £22,600 £21,250
25th Percentile £22,500 £25,875 £22,000
Median annual salary (50th Percentile) £31,000 £30,000 £29,000
Median % change year-on-year +3.33% +3.45% +13.73%
75th Percentile £37,000 £32,500 £35,500
90th Percentile £51,250 £32,950 £37,500
UK excluding London median annual salary £30,500 £30,000 £23,000
% change year-on-year +1.67% +30.43% -9.80%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,899 92,293 151,422
% of permanent jobs with a recognized job title 94.62% 91.47% 96.10%
Number of salaries quoted 67,283 58,235 84,441
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,521
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £80,627 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Help Desk Engineer
Job Vacancy Trend

Job postings that featured Help Desk Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Help Desk Engineer in the UK

Help Desk Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Help Desk Engineer.

Salary trend for Help Desk Engineer in the UK

Help Desk Engineer
Salary Histogram

Salary distribution for jobs citing Help Desk Engineer over the 6 months to 11 May 2024.

Salary histogram for Help Desk Engineer in the UK

Help Desk Engineer
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Engineer within the UK over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +56 37 £31,000 +3.33% 22
UK excluding London -6 36 £30,500 +1.67% 20
North of England +49 15 £25,500 -16.39% 2
South East -10 14 £31,500 +5.00% 12
North East - 6 £29,500 -
West Midlands +12 5 £35,000 +33.33% 2
North West +9 5 £25,500 - 1
Midlands -8 5 £35,000 +34.62% 3
Yorkshire +82 4 £22,000 -27.87% 1
Work from Home +73 4 £22,000 -26.67% 7
South West -30 2 £21,500 -14.00% 3
London +113 1 £35,000 +12.90% 1

Help Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 11 May 2024, Help Desk Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Help Desk Engineer in the job title.

1 22 (59.46%) Windows
2 18 (48.65%) Microsoft
3 16 (43.24%) Microsoft 365
4 15 (40.54%) Active Directory
5 13 (35.14%) Social Skills
5 13 (35.14%) Customer Service
6 12 (32.43%) SharePoint
6 12 (32.43%) Azure
7 11 (29.73%) Entra ID
7 11 (29.73%) Microsoft Exchange
8 10 (27.03%) AWS
9 9 (24.32%) Windows 10
9 9 (24.32%) Problem-Solving
10 8 (21.62%) Apple iOS
10 8 (21.62%) Android
11 7 (18.92%) VoIP
11 7 (18.92%) SLA
11 7 (18.92%) Infrastructure Engineering
12 5 (13.51%) VMware
13 4 (10.81%) Network+ Certification
13 4 (10.81%) Internet
13 4 (10.81%) Microsoft Certification
13 4 (10.81%) Microsoft Office
13 4 (10.81%) Windows Server
13 4 (10.81%) VLAN
13 4 (10.81%) Hyper-V
13 4 (10.81%) VMware Infrastructure
14 3 (8.11%) DV Cleared
14 3 (8.11%) Security Cleared
14 3 (8.11%) vSphere

Help Desk Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (32.43%) SharePoint
2 11 (29.73%) Microsoft Exchange
Applications
1 4 (10.81%) Microsoft Office
Cloud Services
1 16 (43.24%) Microsoft 365
2 12 (32.43%) Azure
3 11 (29.73%) Entra ID
4 10 (27.03%) AWS
5 2 (5.41%) Dynamics 365
6 1 (2.70%) Rubrik
Communications & Networking
1 7 (18.92%) VoIP
2 4 (10.81%) Internet
2 4 (10.81%) VLAN
3 3 (8.11%) Firewall
3 3 (8.11%) IPv4
3 3 (8.11%) VPN
4 2 (5.41%) SAN
4 2 (5.41%) TCP/IP
4 2 (5.41%) Unified Communications
5 1 (2.70%) ADSL
5 1 (2.70%) Broadband
5 1 (2.70%) LAN
5 1 (2.70%) Remote Desktop
5 1 (2.70%) WAN
5 1 (2.70%) Wireless
Database & Business Intelligence
1 1 (2.70%) SQL Server
1 1 (2.70%) SQL Server Reporting Services
General
1 13 (35.14%) Social Skills
2 3 (8.11%) Analytical Skills
2 3 (8.11%) Law
3 2 (5.41%) Aerospace
3 2 (5.41%) Retail
4 1 (2.70%) Finance
4 1 (2.70%) Manufacturing
4 1 (2.70%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.70%) .NET
1 1 (2.70%) CSS
1 1 (2.70%) HTML
Miscellaneous
1 2 (5.41%) Video Conferencing
2 1 (2.70%) Driving Licence
2 1 (2.70%) Public Cloud
Operating Systems
1 22 (59.46%) Windows
2 9 (24.32%) Windows 10
3 8 (21.62%) Android
3 8 (21.62%) Apple iOS
4 4 (10.81%) Windows Server
5 3 (8.11%) Linux
6 2 (5.41%) Unix
7 1 (2.70%) Windows 7
Processes & Methodologies
1 13 (35.14%) Customer Service
2 9 (24.32%) Problem-Solving
3 7 (18.92%) Infrastructure Engineering
4 3 (8.11%) Cybersecurity
4 3 (8.11%) ITIL
4 3 (8.11%) Remote Monitoring and Management
5 2 (5.41%) Multi-Factor Authentication
5 2 (5.41%) Network Management
5 2 (5.41%) Service Delivery
6 1 (2.70%) Computer Science
6 1 (2.70%) Conflict Resolution
6 1 (2.70%) CRM
6 1 (2.70%) Customer Requirements
6 1 (2.70%) Cyber Threat Intelligence
6 1 (2.70%) Data Loss Prevention
6 1 (2.70%) IT Strategy
6 1 (2.70%) Line Management
6 1 (2.70%) Logistics
6 1 (2.70%) Network Monitoring
6 1 (2.70%) Project Delivery
Programming Languages
1 1 (2.70%) C#
1 1 (2.70%) PowerShell
1 1 (2.70%) SQL
1 1 (2.70%) T-SQL
Qualifications
1 4 (10.81%) Microsoft Certification
1 4 (10.81%) Network+ Certification
2 3 (8.11%) DV Cleared
2 3 (8.11%) MCP
2 3 (8.11%) MCSA
2 3 (8.11%) MCSE
2 3 (8.11%) Security Cleared
3 2 (5.41%) Azure Certification
3 2 (5.41%) HNC
3 2 (5.41%) SC Cleared
4 1 (2.70%) CCNA
4 1 (2.70%) Cisco Certification
4 1 (2.70%) Degree
4 1 (2.70%) MCITP
Quality Assurance & Compliance
1 7 (18.92%) SLA
System Software
1 15 (40.54%) Active Directory
2 4 (10.81%) Hyper-V
2 4 (10.81%) VMware Infrastructure
3 3 (8.11%) GPFS
3 3 (8.11%) VMware ESXi
3 3 (8.11%) vSphere
4 1 (2.70%) VMware Server
Vendors
1 18 (48.65%) Microsoft
2 5 (13.51%) VMware
3 3 (8.11%) Acronis
3 3 (8.11%) CheckPoint
3 3 (8.11%) Datto
3 3 (8.11%) Draytek
3 3 (8.11%) Google
3 3 (8.11%) SonicWALL
3 3 (8.11%) Sophos
4 2 (5.41%) Apple
4 2 (5.41%) Forcepoint
4 2 (5.41%) Siemens
5 1 (2.70%) Cisco
5 1 (2.70%) Citrix