Period
to 18 January 2021

The following table provides summary statistics for permanent job vacancies with a requirement for Customer Requirements skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Requirements over the 6 months to 18 January 2021 with a comparison to the same period in the previous 2 years.

Customer Requirements
UK
6 months to
18 Jan 2021
Same period 2020 Same period 2019
Rank 295 276 221
Rank change year-on-year -19 -55 +62
Permanent jobs citing Customer Requirements 641 1,500 2,434
As % of all permanent jobs advertised in the UK 1.02% 1.20% 1.61%
As % of the Processes & Methodologies category 1.11% 1.30% 1.74%
Number of salaries quoted 530 1,271 1,943
Median annual salary £57,500 £54,000 £52,500
Median salary % change year-on-year +6.48% +2.86% +5.00%
10th Percentile £32,375 £32,000 £31,250
90th Percentile £80,025 £81,250 £78,750
UK excluding London median annual salary £49,000 £50,000 £47,500
% change year-on-year -2.00% +5.26% +5.56%

Customer Requirements is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 57,835 115,507 139,683
As % of all permanent IT jobs advertised in the UK 92.31% 92.11% 92.23%
Number of salaries quoted 46,689 92,510 111,615
Median annual salary £55,000 £52,500 £52,500
Median salary % change year-on-year +4.76% - +5.00%
10th Percentile £32,500 £30,000 £29,763
90th Percentile £90,000 £87,500 £85,000
UK excluding London median annual salary £49,000 £45,591 £45,000
% change year-on-year +7.48% +1.31% -

Customer Requirements
Job Vacancy Trend

Job postings citing Customer Requirements as a proportion of all IT jobs advertised.

Job vacancy trend for Customer Requirements in the UK

Customer Requirements
Salary Trend

3-month moving average salary quoted in jobs citing Customer Requirements.

Salary trend for Customer Requirements in the UK

Customer Requirements
Salary Histogram

Salary distribution for jobs citing Customer Requirements over the 6 months to 18 January 2021.

Salary histogram for Customer Requirements in the UK

Customer Requirements
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Requirements within the UK over the 6 months to 18 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -26 584 £57,500 +9.52% 173
UK excluding London -17 431 £49,000 -2.00% 153
London +10 162 £65,000 -7.14% 34
South East +1 114 £65,000 +23.81% 48
Work from Home -81 113 £61,500 -1.60% 12
South West -9 96 £45,500 -4.21% 16
North of England +34 84 £45,000 - 26
Midlands -3 70 £48,000 +1.05% 34
East of England +70 49 £60,000 +9.09% 14
North West +56 41 £56,250 +25.00% 15
West Midlands -16 38 £57,500 +15.00% 26
Yorkshire +35 32 £39,292 -12.68% 7
East Midlands +31 32 £49,000 +8.89% 8
Wales +49 11 £48,900 -4.59% 5
North East +19 11 £40,000 +2.34% 4
Scotland +13 6 £37,500 +7.14% 7
Northern Ireland +15 3 - - 3

For the 6 months to 18 January 2021, IT jobs citing Customer Requirements also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Customer Requirements.

1 184 (28.71%) Agile Software Development
2 158 (24.65%) Degree
3 149 (23.24%) Problem-Solving
4 148 (23.09%) Microsoft
5 147 (22.93%) Presales
6 128 (19.97%) Azure
7 115 (17.94%) SQL
8 112 (17.47%) Windows
9 94 (14.66%) C#
10 91 (14.20%) Analytical Skills
11 88 (13.73%) Security Cleared
12 83 (12.95%) Finance
13 81 (12.64%) Project Management
14 78 (12.17%) AWS
15 77 (12.01%) Telecoms
16 73 (11.39%) VMware
16 73 (11.39%) Active Directory
17 72 (11.23%) ITIL
18 71 (11.08%) JavaScript
18 71 (11.08%) VMware Infrastructure
18 71 (11.08%) DevOps
19 70 (10.92%) .NET
19 70 (10.92%) Requirements Gathering
20 65 (10.14%) Cisco
21 63 (9.83%) SC Cleared
22 60 (9.36%) Business Intelligence
23 58 (9.05%) Analytics
24 57 (8.89%) Mentoring
25 55 (8.58%) SLA
26 54 (8.42%) HTML

Customer Requirements
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (3.90%) SharePoint
1 25 (3.90%) Skype for Business
2 11 (1.72%) CMS
3 10 (1.56%) IIS
4 9 (1.40%) Confluence
5 7 (1.09%) MS Exchange
6 6 (0.94%) Drupal
6 6 (0.94%) WordPress
7 5 (0.78%) Apache
7 5 (0.78%) WebLogic
8 3 (0.47%) Oracle Application Server
8 3 (0.47%) Tomcat
9 2 (0.31%) ArcGIS
9 2 (0.31%) SAS
9 2 (0.31%) WebSphere
10 1 (0.16%) Alfresco
10 1 (0.16%) Exchange Server 2007
10 1 (0.16%) K2 blackpearl
10 1 (0.16%) Sitecore CMS
10 1 (0.16%) Umbraco
Applications
1 24 (3.74%) Microsoft Office
2 23 (3.59%) Microsoft Excel
3 19 (2.96%) MS Visio
4 8 (1.25%) Microsoft PowerPoint
4 8 (1.25%) Microsoft Project
5 4 (0.62%) Simulink
6 3 (0.47%) Chatbot
7 2 (0.31%) Adobe Illustrator
7 2 (0.31%) AutoCAD
7 2 (0.31%) InVision
7 2 (0.31%) Photoshop
7 2 (0.31%) Sketch
7 2 (0.31%) Zeplin
8 1 (0.16%) Spreadsheet
Business Applications
1 12 (1.87%) Remedy ITSM
2 6 (0.94%) Dynamics CRM
2 6 (0.94%) Magento
2 6 (0.94%) Oracle Applications
3 4 (0.62%) Oracle EBS
3 4 (0.62%) SAP CO
3 4 (0.62%) SAP FI
3 4 (0.62%) SAP FI/CO
4 3 (0.47%) HFM
4 3 (0.47%) NetSuite
4 3 (0.47%) Oracle 11i
4 3 (0.47%) Oracle Assets
4 3 (0.47%) Oracle EBS R12
4 3 (0.47%) Oracle ERP
4 3 (0.47%) Oracle General Ledger
4 3 (0.47%) Oracle Payables
4 3 (0.47%) Oracle Subledger Accounting
5 2 (0.31%) JDE EnterpriseOne
6 1 (0.16%) SAP FI-CA
6 1 (0.16%) SAP PSCD
Cloud Services
1 128 (19.97%) Azure
2 78 (12.17%) AWS
3 41 (6.40%) Office 365
4 40 (6.24%) SaaS
5 37 (5.77%) IaaS
6 35 (5.46%) PaaS
7 30 (4.68%) Power Platform
8 22 (3.43%) Azure Active Directory
8 22 (3.43%) GCP
9 21 (3.28%) Cloud Computing
9 21 (3.28%) Serverless
10 13 (2.03%) OneDrive
11 12 (1.87%) Amazon EC2
11 12 (1.87%) AWS Lambda
12 11 (1.72%) Amazon S3
12 11 (1.72%) OpenShift
13 7 (1.09%) Dynamics 365
14 6 (0.94%) Amazon EMR
14 6 (0.94%) Azure Data Factory
15 5 (0.78%) PowerApps
Communications & Networking
1 43 (6.71%) VPN
2 33 (5.15%) Firewall
3 27 (4.21%) Skype
4 26 (4.06%) DNS
4 26 (4.06%) LAN
4 26 (4.06%) Unified Communications
5 25 (3.90%) WAN
6 19 (2.96%) DHCP
7 18 (2.81%) VLAN
7 18 (2.81%) Wireless
8 16 (2.50%) Network Security
9 15 (2.34%) TCP/IP
9 15 (2.34%) Wi-Fi
10 14 (2.18%) BGP
10 14 (2.18%) MPLS
10 14 (2.18%) VoIP
11 12 (1.87%) OSPF
11 12 (1.87%) SSL
12 11 (1.72%) DWDM
12 11 (1.72%) PBX
Database & Business Intelligence
1 52 (8.11%) SQL Server
2 27 (4.21%) Relational Database
3 26 (4.06%) Power BI
4 19 (2.96%) Data Warehouse
5 17 (2.65%) GIS
6 13 (2.03%) Amazon DynamoDB
7 9 (1.40%) NoSQL
8 8 (1.25%) Amazon RDS
9 7 (1.09%) Big Data
9 7 (1.09%) Cosmos DB
9 7 (1.09%) Hadoop
9 7 (1.09%) Looker
9 7 (1.09%) Sisense
9 7 (1.09%) Tableau
10 6 (0.94%) MySQL
10 6 (0.94%) Oracle Database
11 5 (0.78%) HDInsight
11 5 (0.78%) Oracle Reports
11 5 (0.78%) SQL Server Integration Services
11 5 (0.78%) SQL Server Reporting Services
Development Applications
1 33 (5.15%) Git (software)
2 26 (4.06%) JIRA
3 25 (3.90%) Visual Studio
4 19 (2.96%) Jenkins
5 15 (2.34%) Selenium
6 12 (1.87%) Rational DOORS
7 11 (1.72%) Cypress.io
8 10 (1.56%) GoCD
8 10 (1.56%) TeamCity
9 6 (0.94%) Maven
9 6 (0.94%) MSI
9 6 (0.94%) WiX
10 5 (0.78%) Rational Rhapsody
11 4 (0.62%) Atlassian Bamboo
11 4 (0.62%) Oracle Forms
12 3 (0.47%) Cucumber
12 3 (0.47%) Postman
12 3 (0.47%) SoapUI
12 3 (0.47%) Vagrant
13 2 (0.31%) Travis CI
General
1 83 (12.95%) Finance
2 77 (12.01%) Telecoms
3 52 (8.11%) Marketing
4 46 (7.18%) Public Sector
5 30 (4.68%) Aerospace
6 16 (2.50%) Banking
7 11 (1.72%) Electronics
8 10 (1.56%) Military
9 7 (1.09%) Billing
9 7 (1.09%) Law
9 7 (1.09%) Manufacturing
10 5 (0.78%) General Ledger
10 5 (0.78%) Legal
10 5 (0.78%) Local Government
10 5 (0.78%) Retail
11 4 (0.62%) Avionics
12 3 (0.47%) Automotive
12 3 (0.47%) Social Housing
13 2 (0.31%) French Language
13 2 (0.31%) German Language
Job Titles
1 91 (14.20%) Consultant
2 80 (12.48%) Architect
3 51 (7.96%) Analyst
4 48 (7.49%) Solutions Architect
5 47 (7.33%) Developer
6 34 (5.30%) Software Engineer
7 30 (4.68%) Systems Engineer
8 25 (3.90%) Project Manager
8 25 (3.90%) Technical Consultant
9 24 (3.74%) Business Analyst
9 24 (3.74%) Network Engineer
10 21 (3.28%) DevOps Engineer
10 21 (3.28%) Product Owner
11 19 (2.96%) Senior DevOps
11 19 (2.96%) Senior DevOps Engineer
12 18 (2.81%) Senior Consultant
13 16 (2.50%) Support Engineer
14 15 (2.34%) Business Intelligence Specialist
15 13 (2.03%) IT Manager
15 13 (2.03%) Senior Developer
Libraries, Frameworks & Software Standards
1 70 (10.92%) .NET
2 54 (8.42%) HTML
3 43 (6.71%) CSS
4 22 (3.43%) Web Services
5 21 (3.28%) .NET Core
5 21 (3.28%) React
5 21 (3.28%) XML
6 20 (3.12%) jQuery
6 20 (3.12%) Node.js
7 18 (2.81%) Vue.js
8 16 (2.50%) AngularJS
8 16 (2.50%) REST
9 15 (2.34%) SOAP
10 14 (2.18%) ASP.NET
10 14 (2.18%) ASP.NET Web API
10 14 (2.18%) HTML5
11 12 (1.87%) LDAP
12 10 (1.56%) ASP.NET MVC
13 9 (1.40%) Ajax
13 9 (1.40%) JSON
Miscellaneous
1 91 (14.20%) Analytical Skills
2 49 (7.64%) User Experience
3 42 (6.55%) Management Information System
4 41 (6.40%) Self-Motivation
5 36 (5.62%) Public Cloud
6 25 (3.90%) Data Centre
7 18 (2.81%) Virtual Team
8 17 (2.65%) Hybrid Cloud
8 17 (2.65%) Private Cloud
9 16 (2.50%) Cybercrime
10 15 (2.34%) PMI
11 14 (2.18%) CMDB
12 11 (1.72%) Driving Licence
12 11 (1.72%) Mobile App
13 9 (1.40%) Enterprise Software
13 9 (1.40%) Fibre Optics
14 7 (1.09%) Social Media
15 6 (0.94%) Client/Server
15 6 (0.94%) Replication
15 6 (0.94%) Web 2.0
Operating Systems
1 112 (17.47%) Windows
2 46 (7.18%) Windows Server
3 35 (5.46%) Linux
4 25 (3.90%) Windows 10
5 19 (2.96%) Windows Server 2016
6 16 (2.50%) Windows Server 2012
7 15 (2.34%) Unix
8 13 (2.03%) Windows Server 2019
9 10 (1.56%) Apple iOS
10 8 (1.25%) Android
10 8 (1.25%) VMS
11 6 (0.94%) Windows 7
12 5 (0.78%) Windows Server 2008
13 4 (0.62%) Windows Server 2003
13 4 (0.62%) Windows XP
14 2 (0.31%) CentOS
14 2 (0.31%) Mac OS
14 2 (0.31%) Windows 8
Processes & Methodologies
1 184 (28.71%) Agile Software Development
2 149 (23.24%) Problem-Solving
3 147 (22.93%) Presales
4 81 (12.64%) Project Management
5 72 (11.23%) ITIL
6 71 (11.08%) DevOps
7 70 (10.92%) Requirements Gathering
8 60 (9.36%) Business Intelligence
9 58 (9.05%) Analytics
10 57 (8.89%) Mentoring
11 54 (8.42%) Test Automation
12 50 (7.80%) Scrum
13 49 (7.64%) Software Engineering
14 45 (7.02%) Product Management
15 43 (6.71%) Project Delivery
15 43 (6.71%) Waterfall
16 41 (6.40%) Stakeholder Management
16 41 (6.40%) Systems Engineering
17 39 (6.08%) Coaching
17 39 (6.08%) Continuous Improvement
Programming Languages
1 115 (17.94%) SQL
2 94 (14.66%) C#
3 71 (11.08%) JavaScript
4 45 (7.02%) Python
5 39 (6.08%) Java
6 26 (4.06%) PowerShell
7 24 (3.74%) C
8 17 (2.65%) C++
9 16 (2.50%) Bash Shell
9 16 (2.50%) MATLAB
10 14 (2.18%) T-SQL
11 11 (1.72%) PHP
12 9 (1.40%) TypeScript
13 5 (0.78%) PL/SQL
14 4 (0.62%) Ruby
14 4 (0.62%) Shell Script
15 3 (0.47%) Objective-C
16 2 (0.31%) Kotlin
16 2 (0.31%) VBScript
16 2 (0.31%) XAML
Qualifications
1 158 (24.65%) Degree
2 88 (13.73%) Security Cleared
3 63 (9.83%) SC Cleared
4 50 (7.80%) Cisco Certification
5 38 (5.93%) HNC
6 36 (5.62%) Microsoft Certification
7 33 (5.15%) HND
8 28 (4.37%) MCSE
9 25 (3.90%) CCNA
10 24 (3.74%) CCNP
11 16 (2.50%) PMI Certification
12 13 (2.03%) ISTQB
13 12 (1.87%) CCIE
14 11 (1.72%) CCDP
14 11 (1.72%) MCITP
15 10 (1.56%) Computer Science Degree
15 10 (1.56%) DV Cleared
16 7 (1.09%) AWS Certification
16 7 (1.09%) ISEB
16 7 (1.09%) MCTS
Quality Assurance & Compliance
1 55 (8.58%) SLA
2 45 (7.02%) QA
3 22 (3.43%) ISO/IEC 27001
4 15 (2.34%) PMO
5 11 (1.72%) Sarbanes-Oxley
6 10 (1.56%) HIPAA
7 7 (1.09%) Data Quality
8 6 (0.94%) NCSC
9 5 (0.78%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 5 (0.78%) PMBOK
10 4 (0.62%) GDPR
10 4 (0.62%) RMADS
11 3 (0.47%) NIST
12 2 (0.31%) Cyber Essentials
12 2 (0.31%) HMG Security Policy Framework
12 2 (0.31%) ISO 9001
12 2 (0.31%) ISO/IEC 20000
12 2 (0.31%) JSP 440
12 2 (0.31%) PCI DSS
13 1 (0.16%) ISO 14001
System Software
1 73 (11.39%) Active Directory
2 71 (11.08%) VMware Infrastructure
3 48 (7.49%) Hyper-V
4 32 (4.99%) Docker
5 14 (2.18%) Virtual Machines
6 11 (1.72%) VMware ESXi
7 6 (0.94%) BitLocker
8 4 (0.62%) Microsoft App-V
9 3 (0.47%) Oracle RAC
9 3 (0.47%) VMware NSX
9 3 (0.47%) vSphere
10 2 (0.31%) Cygwin
10 2 (0.31%) NDS
10 2 (0.31%) NetIQ eDirectory
10 2 (0.31%) XenApp
10 2 (0.31%) XenDesktop
11 1 (0.16%) Firmware
11 1 (0.16%) GlusterFS
11 1 (0.16%) Tivoli Directory Server
11 1 (0.16%) Virtual Desktop
Systems Management
1 33 (5.15%) Kubernetes
2 26 (4.06%) Microsoft Intune
3 25 (3.90%) Terraform
4 23 (3.59%) SCCM
5 15 (2.34%) Ansible
6 14 (2.18%) SCVMM
7 10 (1.56%) Rancher
7 10 (1.56%) Rundeck
8 9 (1.40%) HP UCMDB
8 9 (1.40%) Single Sign-On
9 7 (1.09%) Puppet
9 7 (1.09%) SmoothWall
10 6 (0.94%) FortiGate
11 5 (0.78%) Cisco CUCM
11 5 (0.78%) Cisco UCCE
11 5 (0.78%) Cisco UCCX
12 4 (0.62%) Opscode Chef
13 3 (0.47%) Data Guard
13 3 (0.47%) SCOM
13 3 (0.47%) Tivoli
Vendors
1 148 (23.09%) Microsoft
2 73 (11.39%) VMware
3 65 (10.14%) Cisco
4 35 (5.46%) Oracle
5 32 (4.99%) Juniper
6 29 (4.52%) Splunk
7 23 (3.59%) HP
8 21 (3.28%) Google
9 19 (2.96%) Avaya
10 12 (1.87%) BMC
10 12 (1.87%) Remedy
10 12 (1.87%) ServiceNow
11 11 (1.72%) Palo Alto
11 11 (1.72%) Veeam
12 10 (1.56%) Dell
12 10 (1.56%) Nokia
12 10 (1.56%) Salesforce.com
13 9 (1.40%) Fortinet
13 9 (1.40%) Mitel
14 8 (1.25%) Meraki