Period
to 26 October 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Customer Requirements skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Requirements over the 6 months to 26 October 2020 with a comparison to the same period in the previous 2 years.

Customer Requirements
UK
6 months to
26 Oct 2020
Same period 2019 Same period 2018
Rank 310 276 265
Rank change year-on-year -34 -11 +40
Permanent jobs citing Customer Requirements 488 1,641 2,178
As % of all permanent jobs advertised in the UK 0.99% 1.21% 1.32%
As % of the Processes & Methodologies category 1.07% 1.31% 1.44%
Number of salaries quoted 414 1,290 1,690
Median annual salary £53,750 £55,000 £50,500
Median salary % change year-on-year -2.27% +8.91% +6.32%
10th Percentile £33,250 £31,988 £31,000
90th Percentile £82,125 £80,050 £81,250
UK excluding London median annual salary £50,000 £50,000 £45,000
% change year-on-year - +11.11% +5.88%

Customer Requirements is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 45,559 125,404 151,460
As % of all permanent IT jobs advertised in the UK 92.42% 92.21% 91.93%
Number of salaries quoted 37,525 98,829 120,469
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £32,750 £30,000 £29,000
90th Percentile £90,000 £86,250 £83,750
UK excluding London median annual salary £49,118 £45,000 £45,000
% change year-on-year +9.15% - +5.88%

Customer Requirements
Job Vacancy Trend

Job postings citing Customer Requirements as a proportion of all IT jobs advertised.

Job vacancy trend for Customer Requirements in the UK

Customer Requirements
Salary Trend

3-month moving average salary quoted in jobs citing Customer Requirements.

Salary trend for Customer Requirements in the UK

Customer Requirements
Salary Histogram

Salary distribution for jobs citing Customer Requirements over the 6 months to 26 October 2020.

Salary histogram for Customer Requirements in the UK

Customer Requirements
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Requirements within the UK over the 6 months to 26 October 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -40 425 £55,000 - 208
UK excluding London -18 320 £50,000 - 176
London +19 128 £60,000 -7.69% 36
Midlands +36 88 £45,000 -10.00% 31
South East +10 84 £62,500 +25.00% 57
Work from Home -35 82 £57,500 +4.55% 26
North of England +54 55 £50,000 +11.11% 27
West Midlands +14 49 £45,000 -14.29% 17
South West +23 47 £67,500 +38.46% 35
East Midlands +65 34 £42,500 -10.53% 14
North West +43 27 £55,000 +15.79% 11
Yorkshire +75 22 £47,500 +5.56% 14
Wales +45 16 £39,500 -21.00% 1
East of England +69 13 £45,000 -18.18% 20
Scotland +76 12 £53,750 +26.47% 4
North East +22 6 £27,000 -30.92% 2
Northern Ireland +17 3 £42,500 -37.04% 1
Isle of Man - 2 £27,500 -

For the 6 months to 26 October 2020, IT jobs citing Customer Requirements also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Customer Requirements.

1 126 (25.82%) Agile Software Development
2 121 (24.80%) Problem-Solving
3 110 (22.54%) Microsoft
4 100 (20.49%) Presales
5 95 (19.47%) Azure
6 94 (19.26%) ITIL
7 93 (19.06%) Degree
8 88 (18.03%) JavaScript
9 84 (17.21%) SQL
10 78 (15.98%) Finance
11 71 (14.55%) Windows
12 66 (13.52%) Cisco
13 65 (13.32%) SLA
13 65 (13.32%) HTML
13 65 (13.32%) Security Cleared
14 63 (12.91%) CSS
15 61 (12.50%) Active Directory
15 61 (12.50%) Telecoms
15 61 (12.50%) SaaS
16 60 (12.30%) Analytical Skills
17 59 (12.09%) VMware
18 57 (11.68%) VMware Infrastructure
19 56 (11.48%) Cisco Certification
20 53 (10.86%) SC Cleared
21 51 (10.45%) VPN
22 50 (10.25%) Hyper-V
22 50 (10.25%) Mentoring
23 49 (10.04%) AWS
24 47 (9.63%) Skype
25 46 (9.43%) Requirements Gathering

Customer Requirements
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (8.81%) Skype for Business
2 16 (3.28%) Confluence
2 16 (3.28%) SharePoint
3 12 (2.46%) Apache
3 12 (2.46%) IIS
4 7 (1.43%) Oracle Workflow
5 6 (1.23%) MS Exchange
6 4 (0.82%) WebLogic
7 3 (0.61%) Apache Pig
7 3 (0.61%) Apache Spark
7 3 (0.61%) Elasticsearch
8 2 (0.41%) CMS
8 2 (0.41%) Oracle Application Server
9 1 (0.20%) ArcGIS
9 1 (0.20%) Drupal
9 1 (0.20%) SAS
9 1 (0.20%) Tomcat
9 1 (0.20%) Umbraco
9 1 (0.20%) WebSphere
9 1 (0.20%) WordPress
Applications
1 17 (3.48%) Microsoft Office
2 15 (3.07%) MS Visio
3 13 (2.66%) Sketch
4 11 (2.25%) InVision
5 9 (1.84%) Adobe Illustrator
6 7 (1.43%) Figma
7 5 (1.02%) Microsoft Excel
7 5 (1.02%) Microsoft PowerPoint
8 3 (0.61%) AutoCAD
8 3 (0.61%) Chatbot
8 3 (0.61%) Microsoft Project
9 2 (0.41%) Adobe XD
9 2 (0.41%) OmniGraffle
9 2 (0.41%) Photoshop
9 2 (0.41%) UXPin
9 2 (0.41%) Zeplin
10 1 (0.20%) Adobe Creative Suite
Business Applications
1 20 (4.10%) Remedy ITSM
2 6 (1.23%) Dynamics CRM
3 3 (0.61%) Oracle EBS
4 2 (0.41%) JDE EnterpriseOne
4 2 (0.41%) Oracle 11i
4 2 (0.41%) Oracle Applications
4 2 (0.41%) Oracle EBS R12
4 2 (0.41%) SAP CO
4 2 (0.41%) SAP FI
4 2 (0.41%) SAP FI/CO
5 1 (0.20%) JDE World
5 1 (0.20%) Magento
5 1 (0.20%) SAP FI-CA
5 1 (0.20%) SAP PSCD
Cloud Services
1 95 (19.47%) Azure
2 61 (12.50%) SaaS
3 49 (10.04%) AWS
4 39 (7.99%) Office 365
5 25 (5.12%) Power Platform
6 18 (3.69%) IaaS
7 17 (3.48%) PaaS
8 14 (2.87%) Serverless
9 13 (2.66%) Cloud Computing
10 11 (2.25%) AWS Lambda
11 10 (2.05%) Azure Active Directory
11 10 (2.05%) Dynamics 365
12 7 (1.43%) PowerApps
13 5 (1.02%) Amazon S3
13 5 (1.02%) GCP
14 4 (0.82%) OneDrive
15 3 (0.61%) Amazon EC2
15 3 (0.61%) Azure Data Factory
15 3 (0.61%) Cortana Intelligence Suite
15 3 (0.61%) Power Automate
Communications & Networking
1 51 (10.45%) VPN
2 47 (9.63%) Skype
3 40 (8.20%) LAN
4 39 (7.99%) WAN
5 32 (6.56%) Unified Communications
6 22 (4.51%) Firewall
7 20 (4.10%) DNS
7 20 (4.10%) SSL
8 16 (3.28%) TCP/IP
8 16 (3.28%) Wireless
9 12 (2.46%) DHCP
10 11 (2.25%) VoIP
11 10 (2.05%) Ethernet
11 10 (2.05%) H.323
12 9 (1.84%) MPLS
12 9 (1.84%) Network Security
13 8 (1.64%) DWDM
13 8 (1.64%) PBX
13 8 (1.64%) WebEx
14 7 (1.43%) SDH
Database & Business Intelligence
1 38 (7.79%) SQL Server
2 25 (5.12%) Power BI
3 11 (2.25%) Amazon RDS
4 10 (2.05%) MySQL
4 10 (2.05%) Relational Database
5 8 (1.64%) Data Warehouse
5 8 (1.64%) NoSQL
6 7 (1.43%) JasperReports
6 7 (1.43%) Oracle Database
6 7 (1.43%) Sisense
6 7 (1.43%) SQL Server Reporting Services
6 7 (1.43%) Tableau
7 6 (1.23%) GIS
7 6 (1.23%) MongoDB
8 5 (1.02%) Big Data
8 5 (1.02%) Data Lake
8 5 (1.02%) Hadoop
8 5 (1.02%) QlikView
9 4 (0.82%) Azure SQL Database
9 4 (0.82%) Cosmos DB
Development Applications
1 40 (8.20%) JIRA
2 23 (4.71%) Git (software)
3 10 (2.05%) Cypress.io
3 10 (2.05%) Jenkins
4 9 (1.84%) Selenium
5 7 (1.43%) Visual Studio
6 5 (1.02%) Maven
7 4 (0.82%) Axure RP
7 4 (0.82%) Cucumber
7 4 (0.82%) Subversion
8 2 (0.41%) Atlassian Bamboo
8 2 (0.41%) Balsamiq
8 2 (0.41%) Bitbucket
8 2 (0.41%) Buildbot
8 2 (0.41%) Chocolatey
8 2 (0.41%) Hudson
8 2 (0.41%) Postman
8 2 (0.41%) PVCS
8 2 (0.41%) SoapUI
8 2 (0.41%) Visual Studio Team System
General
1 78 (15.98%) Finance
2 61 (12.50%) Telecoms
3 26 (5.33%) Public Sector
4 19 (3.89%) Marketing
5 11 (2.25%) Billing
6 10 (2.05%) Law
7 9 (1.84%) Banking
7 9 (1.84%) Retail
8 8 (1.64%) Legal
9 6 (1.23%) Local Government
10 5 (1.02%) Aerospace
10 5 (1.02%) Electronics
10 5 (1.02%) Military
11 3 (0.61%) Automotive
11 3 (0.61%) Back Office
12 2 (0.41%) French Language
12 2 (0.41%) German Language
12 2 (0.41%) Italian Language
12 2 (0.41%) Manufacturing
12 2 (0.41%) Social Housing
Job Titles
1 68 (13.93%) Consultant
2 64 (13.11%) Architect
3 51 (10.45%) Developer
4 32 (6.56%) Analyst
4 32 (6.56%) Solutions Architect
5 31 (6.35%) Project Manager
6 29 (5.94%) Designer
7 28 (5.74%) Technical Consultant
8 23 (4.71%) Infrastructure Engineer
8 23 (4.71%) Senior Consultant
9 20 (4.10%) Network Engineer
10 17 (3.48%) Software Engineer
11 16 (3.28%) Presales Consultant
12 15 (3.07%) Senior Technical Consultant
13 14 (2.87%) ITSM Consultant
13 14 (2.87%) Senior ITSM Consultant
14 13 (2.66%) UX Designer
15 12 (2.46%) Applications Engineer
15 12 (2.46%) Design Engineer
15 12 (2.46%) Voice Engineer
Libraries, Frameworks & Software Standards
1 65 (13.32%) HTML
2 63 (12.91%) CSS
3 44 (9.02%) .NET
4 42 (8.61%) Web Services
5 29 (5.94%) XML
6 25 (5.12%) LDAP
7 24 (4.92%) jQuery
8 21 (4.30%) SOAP
9 18 (3.69%) Ajax
10 17 (3.48%) REST
11 16 (3.28%) HTML5
12 14 (2.87%) .NET Core
13 13 (2.66%) ASP.NET
13 13 (2.66%) JSON
14 11 (2.25%) AngularJS
14 11 (2.25%) SailPoint
14 11 (2.25%) Vue.js
15 10 (2.05%) ASP.NET Web API
16 9 (1.84%) ASP.NET MVC
16 9 (1.84%) LAMP
Miscellaneous
1 60 (12.30%) Analytical Skills
2 36 (7.38%) Self-Motivation
3 29 (5.94%) User Experience
4 24 (4.92%) Mobile App
5 23 (4.71%) Data Centre
6 19 (3.89%) Management Information System
7 18 (3.69%) CMDB
8 17 (3.48%) Public Cloud
9 15 (3.07%) Cybercrime
10 14 (2.87%) Hybrid Cloud
11 13 (2.66%) PMI
11 13 (2.66%) Private Cloud
12 11 (2.25%) Virtual Team
13 10 (2.05%) Enterprise Software
13 10 (2.05%) Replication
14 9 (1.84%) Clustering
14 9 (1.84%) Driving Licence
15 7 (1.43%) Handset
16 6 (1.23%) PKI
17 5 (1.02%) Fibre Optics
Operating Systems
1 71 (14.55%) Windows
2 36 (7.38%) Windows Server
3 27 (5.53%) Linux
4 25 (5.12%) Windows 10
5 24 (4.92%) Windows Server 2012
5 24 (4.92%) Windows Server 2016
6 16 (3.28%) Unix
7 14 (2.87%) Windows Server 2019
8 10 (2.05%) Windows Server 2008
9 4 (0.82%) CentOS
9 4 (0.82%) Windows 7
10 3 (0.61%) Apple iOS
10 3 (0.61%) Windows Server 2003
10 3 (0.61%) Windows XP
11 2 (0.41%) Mac OS
12 1 (0.20%) Android
12 1 (0.20%) VMS
12 1 (0.20%) Windows 8
Processes & Methodologies
1 126 (25.82%) Agile Software Development
2 121 (24.80%) Problem-Solving
3 100 (20.49%) Presales
4 94 (19.26%) ITIL
5 50 (10.25%) Mentoring
6 46 (9.43%) Requirements Gathering
7 43 (8.81%) Business Intelligence
7 43 (8.81%) Project Management
8 40 (8.20%) Analytics
8 40 (8.20%) Service Management
9 38 (7.79%) Scrum
10 35 (7.17%) DevOps
11 31 (6.35%) Creative Thinking
11 31 (6.35%) Project Delivery
12 29 (5.94%) Infrastructure Engineering
12 29 (5.94%) Proactive Monitoring
13 28 (5.74%) ITSM
13 28 (5.74%) Service Delivery
14 27 (5.53%) Web Development
15 26 (5.33%) Workflow
Programming Languages
1 88 (18.03%) JavaScript
2 84 (17.21%) SQL
3 43 (8.81%) C#
4 25 (5.12%) Java
5 21 (4.30%) C
6 17 (3.48%) Python
7 14 (2.87%) PowerShell
8 11 (2.25%) C++
8 11 (2.25%) PHP
9 10 (2.05%) PL/SQL
9 10 (2.05%) T-SQL
10 5 (1.02%) MATLAB
10 5 (1.02%) TypeScript
11 4 (0.82%) Bash Shell
12 2 (0.41%) Apex Code
12 2 (0.41%) RPG
12 2 (0.41%) Shell Script
12 2 (0.41%) VB
12 2 (0.41%) VBScript
13 1 (0.20%) Fortran
Qualifications
1 93 (19.06%) Degree
2 65 (13.32%) Security Cleared
3 56 (11.48%) Cisco Certification
4 53 (10.86%) SC Cleared
5 31 (6.35%) Microsoft Certification
6 30 (6.15%) CCNA
7 29 (5.94%) CCNP
8 22 (4.51%) MCSE
9 14 (2.87%) PMI Certification
10 13 (2.66%) DV Cleared
11 12 (2.46%) CCIE
12 11 (2.25%) MCITP
13 10 (2.05%) AWS Certification
14 9 (1.84%) CCIE Collaboration
14 9 (1.84%) Computer Science Degree
15 8 (1.64%) CISSP
15 8 (1.64%) MCTS
16 7 (1.43%) HNC
16 7 (1.43%) HND
16 7 (1.43%) ISTQB
Quality Assurance & Compliance
1 65 (13.32%) SLA
2 21 (4.30%) ISO/IEC 27001
3 19 (3.89%) QA
4 6 (1.23%) GDPR
5 5 (1.02%) Data Quality
5 5 (1.02%) PMBOK
6 4 (0.82%) NCSC
6 4 (0.82%) PCI DSS
6 4 (0.82%) PMO
6 4 (0.82%) RMADS
7 3 (0.61%) Cyber Essentials
7 3 (0.61%) ISO/IEC 20000
7 3 (0.61%) Sarbanes-Oxley
8 2 (0.41%) HMG Security Policy Framework
8 2 (0.41%) NIST
9 1 (0.20%) IEC 62304
9 1 (0.20%) ISO 13485
9 1 (0.20%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 1 (0.20%) JSP 440
9 1 (0.20%) PSD2
System Software
1 61 (12.50%) Active Directory
2 57 (11.68%) VMware Infrastructure
3 50 (10.25%) Hyper-V
4 30 (6.15%) Virtual Machines
5 20 (4.10%) VMware ESXi
6 10 (2.05%) Docker
7 9 (1.84%) NDS
8 8 (1.64%) NetIQ eDirectory
9 6 (1.23%) Microsoft App-V
10 4 (0.82%) BitLocker
10 4 (0.82%) XenApp
10 4 (0.82%) XenDesktop
11 3 (0.61%) Citrix Hypervisor
12 2 (0.41%) Cygwin
12 2 (0.41%) Oracle RAC
13 1 (0.20%) Firmware
13 1 (0.20%) Tivoli Directory Server
13 1 (0.20%) Virtual Desktop
13 1 (0.20%) vSphere
Systems Management
1 29 (5.94%) SCVMM
2 19 (3.89%) SCCM
3 17 (3.48%) HP UCMDB
3 17 (3.48%) Microsoft Intune
4 9 (1.84%) Tivoli
5 8 (1.64%) Cisco CUCM
5 8 (1.64%) Cisco UCCE
5 8 (1.64%) Cisco UCCX
5 8 (1.64%) Kubernetes
6 6 (1.23%) NetIQ Identity Manager
6 6 (1.23%) Single Sign-On
7 5 (1.02%) Terraform
8 4 (0.82%) Oracle Identity Manager
8 4 (0.82%) Tivoli Identity Manager
9 3 (0.61%) Ansible
10 2 (0.41%) CSIRT
10 2 (0.41%) Jamf Pro
10 2 (0.41%) Puppet
10 2 (0.41%) SCOM
10 2 (0.41%) yum
Vendors
1 110 (22.54%) Microsoft
2 66 (13.52%) Cisco
3 59 (12.09%) VMware
4 35 (7.17%) Oracle
5 22 (4.51%) Juniper
6 20 (4.10%) Remedy
6 20 (4.10%) ServiceNow
7 19 (3.89%) BMC
8 18 (3.69%) HP
9 12 (2.46%) Atlassian
9 12 (2.46%) Avaya
10 11 (2.25%) Dialogic
11 10 (2.05%) ForgeRock
11 10 (2.05%) JDA
11 10 (2.05%) Veeam
12 9 (1.84%) Google
12 9 (1.84%) Okta
12 9 (1.84%) Salesforce.com
13 7 (1.43%) Mitel
13 7 (1.43%) Red Box