IT Support Contracts in England

IT Support
UK > England

The median IT Support daily rate in England is £200 according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 202 224 253
Rank change year-on-year +22 +29 +81
Contract jobs requiring an IT Support 433 600 777
As % of all contract jobs advertised in England 1.16% 1.18% 1.09%
As % of the Job Titles category 1.26% 1.25% 1.15%
Number of daily rates quoted 270 406 458
10th Percentile £126 £125 £128
25th Percentile £155 £150 £150
Median daily rate (50th Percentile) £200 £200 £180
Median % change year-on-year - +11.11% +12.50%
75th Percentile £250 £256 £239
90th Percentile £325 £350 £350
UK median daily rate £200 £190 £180
% change year-on-year +5.26% +5.56% +16.13%
Number of hourly rates quoted 110 66 141
10th Percentile £10.95 £13.12 £12.25
25th Percentile £12.00 £15.75 £14.00
Median hourly rate £15.23 £19.50 £17.00
Median % change year-on-year -21.90% +14.71% +21.43%
75th Percentile £22.23 £25.00 £20.00
90th Percentile £25.00 £29.65 £23.75
UK median hourly rate £15.42 £18.50 £16.98
% change year-on-year -16.65% +8.98% +21.25%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,467 47,939 67,846
% of contract IT jobs with a recognized job title 92.73% 94.60% 95.54%
Number of daily rates quoted 22,885 33,999 48,181
10th Percentile £275 £310 £313
25th Percentile £411 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +10.53%
75th Percentile £640 £663 £638
90th Percentile £750 £763 £738
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,421 1,437 1,912
10th Percentile £13.00 £14.28 £12.50
25th Percentile £16.30 £20.00 £15.25
Median hourly rate £35.96 £44.53 £22.50
Median % change year-on-year -19.25% +97.91% +0.36%
75th Percentile £60.25 £65.75 £48.62
90th Percentile £72.90 £76.35 £62.24
UK median hourly rate £35.96 £45.00 £23.00
% change year-on-year -20.09% +95.65% +0.24%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing IT Support in England.

Daily rate trend for IT Support in England

IT Support
Daily Rate Histogram in England

Daily rate distribution for jobs citing IT Support in England over the 6 months to 26 April 2024.

Daily rate histogram for IT Support in England

IT Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing IT Support in England.

Hourly rate trend for IT Support in England

IT Support
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing IT Support in England over the 6 months to 26 April 2024.

Hourly rate histogram for IT Support in England

IT Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the England region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +51 138 £210 -6.15% 83
North of England +23 100 £190 -5.00% 114
South East -3 95 £198 -1.25% 105
North West +16 53 £181 -24.48% 55
South West +5 42 £204 +21.64% 64
Midlands -5 36 £150 -15.49% 90
Yorkshire +25 34 £200 - 48
East of England -3 22 £200 +6.67% 52
East Midlands +7 19 £150 -45.36% 44
West Midlands +13 16 £206 +28.91% 46
North East +21 13 £175 -21.35% 13
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 26 April 2024, IT Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring IT Support in the job title.

1 252 (58.20%) Windows
2 189 (43.65%) Microsoft 365
3 186 (42.96%) Microsoft
4 171 (39.49%) Active Directory
5 158 (36.49%) Social Skills
6 125 (28.87%) Customer Service
7 106 (24.48%) Problem-Solving
8 98 (22.63%) Windows 10
9 89 (20.55%) Microsoft Office
10 58 (13.39%) SCCM
11 55 (12.70%) ITIL
11 55 (12.70%) Microsoft Exchange
12 53 (12.24%) Azure
13 49 (11.32%) Microsoft Intune
14 46 (10.62%) Finance
15 44 (10.16%) Windows Server
16 43 (9.93%) SharePoint
17 37 (8.55%) Security Cleared
18 36 (8.31%) VPN
19 35 (8.08%) ServiceNow
20 34 (7.85%) Apple iOS
20 34 (7.85%) Video Conferencing
21 33 (7.62%) Firewall
22 31 (7.16%) Wireless
22 31 (7.16%) Apple
22 31 (7.16%) SLA
23 29 (6.70%) Asset Management
24 28 (6.47%) Citrix
24 28 (6.47%) Android
24 28 (6.47%) Analytical Skills

IT Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (12.70%) Microsoft Exchange
2 43 (9.93%) SharePoint
3 14 (3.23%) Skype for Business
4 7 (1.62%) CMS
5 4 (0.92%) IIS
6 3 (0.69%) Apache
6 3 (0.69%) Confluence
6 3 (0.69%) Tomcat
7 2 (0.46%) Exchange Server 2007
7 2 (0.46%) Exchange Server 2013
7 2 (0.46%) IBM Domino
8 1 (0.23%) JBoss
8 1 (0.23%) nginx
Applications
1 89 (20.55%) Microsoft Office
2 23 (5.31%) Microsoft Excel
3 10 (2.31%) Microsoft PowerPoint
4 5 (1.15%) Microsoft Project
5 4 (0.92%) Spreadsheet
6 2 (0.46%) Acrobat
6 2 (0.46%) Adobe Creative Suite
6 2 (0.46%) MS Visio
Business Applications
1 3 (0.69%) Orchestrade
2 1 (0.23%) ION MarketView
2 1 (0.23%) Temenos T24
Cloud Services
1 189 (43.65%) Microsoft 365
2 53 (12.24%) Azure
3 21 (4.85%) Entra ID
4 14 (3.23%) AWS
5 13 (3.00%) OneDrive
6 7 (1.62%) Google Workspace
6 7 (1.62%) Power Platform
6 7 (1.62%) WhatsApp
7 5 (1.15%) Asana
7 5 (1.15%) Slack
8 3 (0.69%) Mimecast
9 2 (0.46%) Azure ExpressRoute
9 2 (0.46%) IaaS
9 2 (0.46%) Nutanix
9 2 (0.46%) Rubrik
9 2 (0.46%) SaaS
10 1 (0.23%) Adobe Creative Cloud
10 1 (0.23%) Dynamics 365
10 1 (0.23%) Power Automate
10 1 (0.23%) PowerApps
Communications & Networking
1 36 (8.31%) VPN
2 33 (7.62%) Firewall
3 31 (7.16%) Wireless
4 25 (5.77%) LAN
5 23 (5.31%) DHCP
5 23 (5.31%) DNS
6 21 (4.85%) Wi-Fi
7 20 (4.62%) TCP/IP
8 15 (3.46%) WAN
9 14 (3.23%) Skype
10 11 (2.54%) Cisco IOS
10 11 (2.54%) Internet
11 10 (2.31%) VLAN
12 7 (1.62%) Network Security
12 7 (1.62%) SAN
13 4 (0.92%) Remote Desktop
14 2 (0.46%) DKIM
14 2 (0.46%) DMARC
14 2 (0.46%) NAS
14 2 (0.46%) SD-WAN
Database & Business Intelligence
1 5 (1.15%) Power BI
2 3 (0.69%) Relational Database
3 1 (0.23%) RDBMS
3 1 (0.23%) SQL Server
Development Applications
1 9 (2.08%) JIRA
2 1 (0.23%) MSI
General
1 158 (36.49%) Social Skills
2 46 (10.62%) Finance
3 28 (6.47%) Analytical Skills
4 21 (4.85%) Public Sector
5 19 (4.39%) Manufacturing
5 19 (4.39%) Retail
6 13 (3.00%) Telecoms
7 12 (2.77%) Law
8 9 (2.08%) Banking
9 8 (1.85%) Legal
9 8 (1.85%) Organisational Skills
10 7 (1.62%) Marketing
11 5 (1.15%) Billing
11 5 (1.15%) Electronics
11 5 (1.15%) French Language
11 5 (1.15%) Presentation Skills
12 4 (0.92%) Aviation
12 4 (0.92%) Front Office
13 3 (0.69%) Advertising
13 3 (0.69%) Financial Institution
Libraries, Frameworks & Software Standards
1 3 (0.69%) Middleware
1 3 (0.69%) Software Packaging
2 2 (0.46%) FIX Protocol
3 1 (0.23%) IBM Integration Bus
Miscellaneous
1 34 (7.85%) Video Conferencing
2 23 (5.31%) Onboarding
3 21 (4.85%) iPhone
4 17 (3.93%) Driving Licence
5 11 (2.54%) Self-Motivation
6 10 (2.31%) Data Centre
6 10 (2.31%) Management Information System
6 10 (2.31%) NHS
7 9 (2.08%) EPoS
7 9 (2.08%) Virtual Team
8 8 (1.85%) Smartphone
9 7 (1.62%) CMDB
9 7 (1.62%) Digital Signage
9 7 (1.62%) iPad
10 5 (1.15%) Data Protection Act
10 5 (1.15%) Foreign Exchange (FX)
11 4 (0.92%) Blackberry
12 3 (0.69%) Analytical Mindset
12 3 (0.69%) BYOD
12 3 (0.69%) Life Science
Operating Systems
1 252 (58.20%) Windows
2 98 (22.63%) Windows 10
3 44 (10.16%) Windows Server
4 34 (7.85%) Apple iOS
5 28 (6.47%) Android
6 27 (6.24%) Windows 7
7 18 (4.16%) Linux
8 13 (3.00%) Unix
9 11 (2.54%) Mac OS
10 9 (2.08%) Mac OS X
11 7 (1.62%) Windows Server 2012
12 3 (0.69%) VMS
13 2 (0.46%) Red Hat Enterprise Linux
13 2 (0.46%) Windows Server 2016
13 2 (0.46%) Windows Server 2019
14 1 (0.23%) Ubuntu
Processes & Methodologies
1 125 (28.87%) Customer Service
2 106 (24.48%) Problem-Solving
3 55 (12.70%) ITIL
4 29 (6.70%) Asset Management
5 26 (6.00%) Mobile Device Management
6 20 (4.62%) Data Protection
7 19 (4.39%) Problem Management
7 19 (4.39%) Service Delivery
8 18 (4.16%) Time Management
9 15 (3.46%) Continuous Improvement
9 15 (3.46%) Incident Management
9 15 (3.46%) ITSM
10 14 (3.23%) CRM
11 12 (2.77%) Analytics
11 12 (2.77%) Decision-Making
11 12 (2.77%) Service Management
11 12 (2.77%) User Experience
12 11 (2.54%) Data Analysis
13 10 (2.31%) Multi-Factor Authentication
14 9 (2.08%) Server Patching
Programming Languages
1 13 (3.00%) SQL
2 9 (2.08%) PowerShell
3 3 (0.69%) Python
4 1 (0.23%) Java
4 1 (0.23%) Shell Script
4 1 (0.23%) VBA
4 1 (0.23%) VBScript
Qualifications
1 37 (8.55%) Security Cleared
2 25 (5.77%) SC Cleared
3 21 (4.85%) Degree
4 19 (4.39%) DBS Check
5 15 (3.46%) Microsoft Certification
6 12 (2.77%) ITIL Foundation Certificate
7 11 (2.54%) A+ Certification
8 8 (1.85%) DV Cleared
8 8 (1.85%) MCP
9 4 (0.92%) ITIL Certification
9 4 (0.92%) MCSE
10 3 (0.69%) CCNA
10 3 (0.69%) Cisco Certification
10 3 (0.69%) MCDST
11 2 (0.46%) CTC Cleared
11 2 (0.46%) MCITP
11 2 (0.46%) VMware Certified Professional (VCP)
12 1 (0.23%) Computer Science Degree
12 1 (0.23%) Dell Certification
12 1 (0.23%) HNC
Quality Assurance & Compliance
1 31 (7.16%) SLA
2 9 (2.08%) Disclosure Scotland
3 3 (0.69%) GAMP
3 3 (0.69%) GxP
4 2 (0.46%) Accessibility
4 2 (0.46%) Cyber Essentials
4 2 (0.46%) Data Quality
5 1 (0.23%) ISO/IEC 27001
System Software
1 171 (39.49%) Active Directory
2 20 (4.62%) VMware Infrastructure
3 12 (2.77%) Hyper-V
4 3 (0.69%) BitLocker
4 3 (0.69%) Virtual Servers
5 2 (0.46%) Microsoft App-V
5 2 (0.46%) Virtual Machines
6 1 (0.23%) Firmware
6 1 (0.23%) Terminal Server
6 1 (0.23%) VMware ESXi
6 1 (0.23%) VMware Server
6 1 (0.23%) VMware Workstation
Systems Management
1 58 (13.39%) SCCM
2 49 (11.32%) Microsoft Intune
3 8 (1.85%) SCOM
3 8 (1.85%) SCVMM
4 3 (0.69%) AirWatch
4 3 (0.69%) Jamf Pro
4 3 (0.69%) NetBackup
4 3 (0.69%) WSUS
5 2 (0.46%) Active Directory Federation Services
5 2 (0.46%) FortiGate
5 2 (0.46%) Grafana
5 2 (0.46%) VxRail
6 1 (0.23%) PaperCut
6 1 (0.23%) SCOrch
6 1 (0.23%) Simpana
6 1 (0.23%) Single Sign-On
6 1 (0.23%) Systems Management Server (SMS)
Vendors
1 186 (42.96%) Microsoft
2 35 (8.08%) ServiceNow
3 31 (7.16%) Apple
4 28 (6.47%) Citrix
5 24 (5.54%) Cisco
5 24 (5.54%) VMware
6 12 (2.77%) MobileIron
7 10 (2.31%) Google
8 9 (2.08%) SAP
9 8 (1.85%) Mitel
10 7 (1.62%) HP
11 6 (1.39%) Dell
11 6 (1.39%) Progress
11 6 (1.39%) Veeam
12 5 (1.15%) Adobe
12 5 (1.15%) Palo Alto
12 5 (1.15%) Zscaler
13 4 (0.92%) Avaya
13 4 (0.92%) Bloomberg
14 3 (0.69%) Red Hat