Period
to 24 November 2017

The median contractor rate for a Service Manager was £438 per day in advertised job vacancies during the 6 months to 24 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Manager
UK
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 317 318 251
Rank change year-on-year +1 -67 +12
Contract jobs requiring a Service Manager 805 812 1129
As % of all contract IT jobs advertised in the UK 0.78% 0.77% 0.99%
As % of the Job Titles category 0.82% 0.82% 1.04%
Number of daily rates quoted 582 532 754
UK median daily rate £438 £439 £425
Median daily rate % change year-on-year -0.28% +3.24% +6.25%
10th Percentile £300 £300 £306
90th Percentile £588 £575 £580
UK excluding London median daily rate £425 £425 £404
% change year-on-year - +5.26% +4.19%
Number of hourly rates quoted 11 10 18
UK median hourly rate £26.61 £28.75 £30.15
Median hourly rate % change year-on-year -7.46% -4.64% +20.60%
10th Percentile £19.15 £19.95 £21.30
90th Percentile £47.50 £55.38 £45.91
UK excluding London median hourly rate £29.38 £30.00 £30.15
% change year-on-year -2.08% -0.50% +12.37%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97695 99488 108685
% of contract IT jobs with a recognized job title 94.79% 94.75% 94.91%
Number of daily rates quoted 64489 64865 69136
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £393 £375
% change year-on-year +1.91% +4.67% +3.45%
Number of hourly rates quoted 2905 3326 4142
UK median hourly rate £18.69 £18.00 £18.00
Median hourly rate % change year-on-year +3.81% - +9.09%
10th Percentile £10.93 £10.50 £10.50
90th Percentile £47.83 £47.45 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

Service Manager
Job Vacancy Trend

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Manager in the UK

Service Manager
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Manager.

Contractor daily rate trend for Service Manager in the UK

Service Manager
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Manager over the 6 months to 24 November 2017.

Contractor daily rate histogram for Service Manager in the UK

Service Manager
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Manager.

Contractor hourly rate trend for Service Manager in the UK

Service Manager
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Manager over the 6 months to 24 November 2017.

Contractor hourly rate histogram for Service Manager in the UK

Service Manager
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Manager within the UK over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 780 £438 -0.57% 61
UK excluding London +13 471 £425 - 46
London +3 326 £451 +0.11% 21
South East +48 219 £425 -2.86% 11
Midlands +11 85 £380 -10.59% 7
North of England +23 82 £425 +6.25% 12
North West +6 49 £436 +2.65% 5
West Midlands -18 45 £375 -11.76% 4
East of England +11 40 £435 +5.45% 6
East Midlands +20 38 £368 -22.63% 3
South West -28 27 £463 +2.78% 4
Yorkshire +25 25 £425 +6.25% 6
Scotland -3 14 £440 +30.37% 4
North East +52 8 £525 +40.00% 1
Wales +1 4 £400 -11.11% 2
Northern Ireland - 1 - -

Service Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 November 2017, Service Manager contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Manager in the job title.

1 526 (65.34%) ITIL
2 390 (48.45%) Service Delivery
3 320 (39.75%) Service Management
4 190 (23.60%) Finance
5 156 (19.38%) Stakeholder Management
6 140 (17.39%) ITIL Certification
7 123 (15.28%) Project Management
8 122 (15.16%) Service Design
9 108 (13.42%) Security Cleared
10 99 (12.30%) SLA
11 98 (12.17%) ITSM
12 86 (10.68%) Incident Management
12 86 (10.68%) ITIL V3
13 84 (10.43%) SC Cleared
13 84 (10.43%) Agile Software Development
14 70 (8.70%) Change Management
15 61 (7.58%) Continuous Improvement
16 56 (6.96%) PRINCE2
17 55 (6.83%) Analytical Skills
18 51 (6.34%) Microsoft
19 49 (6.09%) ServiceNow
20 48 (5.96%) Problem Management
21 43 (5.34%) Telecoms
22 42 (5.22%) Risk Management
22 42 (5.22%) Banking
23 41 (5.09%) Performance Management
24 40 (4.97%) Windows
25 39 (4.84%) Retail
26 37 (4.60%) SAP
26 37 (4.60%) Supplier Management

Service Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (1.49%) SharePoint
2 9 (1.12%) MS Exchange
3 5 (0.62%) Skype for Business
4 4 (0.50%) IIS
5 3 (0.37%) SAS
6 2 (0.25%) Adobe Experience Manager
6 2 (0.25%) Blackberry Enterprise Server
6 2 (0.25%) CMS
6 2 (0.25%) Exchange Server 2010
6 2 (0.25%) Exchange Server 2013
6 2 (0.25%) OpenStack
7 1 (0.12%) Confluence
7 1 (0.12%) MS Project Server
7 1 (0.12%) SharePoint 2013
Applications
1 25 (3.11%) Microsoft Office
2 24 (2.98%) Microsoft Excel
3 23 (2.86%) Microsoft PowerPoint
4 4 (0.50%) Microsoft Project
4 4 (0.50%) MS Visio
5 1 (0.12%) S-PLUS
5 1 (0.12%) Spreadsheet
Business Applications
1 9 (1.12%) Remedy ITSM
1 9 (1.12%) SAP GRC
2 7 (0.87%) SAP MM
3 6 (0.75%) SAP FSCM
4 3 (0.37%) SAP SM
5 2 (0.25%) Dynamics CRM
5 2 (0.25%) SAP Oil and Gas
6 1 (0.12%) Oracle EBS
6 1 (0.12%) SAP CO
6 1 (0.12%) SAP ERP
6 1 (0.12%) SAP FI
6 1 (0.12%) SAP FI/CO
6 1 (0.12%) SAP SD
Cloud Services
1 25 (3.11%) Office 365
2 7 (0.87%) Cloud Computing
3 6 (0.75%) SaaS
4 5 (0.62%) Amazon AWS
5 3 (0.37%) Microsoft Azure
6 2 (0.25%) SuccessFactors
7 1 (0.12%) GitHub
7 1 (0.12%) Google Analytics
7 1 (0.12%) IaaS
7 1 (0.12%) OneDrive
7 1 (0.12%) PaaS
Communications & Networking
1 12 (1.49%) SMS
2 10 (1.24%) LAN
3 9 (1.12%) VoIP
3 9 (1.12%) WAN
4 8 (0.99%) TCP/IP
5 7 (0.87%) Firewall
6 6 (0.75%) Internet
6 6 (0.75%) SAN
7 5 (0.62%) Broadband
7 5 (0.62%) DHCP
7 5 (0.62%) Wi-Fi
8 4 (0.50%) Unified Communications
9 3 (0.37%) DNS
9 3 (0.37%) Skype
9 3 (0.37%) Wireless
10 2 (0.25%) Network Security
10 2 (0.25%) PBX
10 2 (0.25%) VPN
11 1 (0.12%) 4G
11 1 (0.12%) Fibre Channel
Database & Business Intelligence
1 6 (0.75%) SAP HANA
2 4 (0.50%) Big Data
2 4 (0.50%) Data Warehouse
3 3 (0.37%) GIS
4 2 (0.25%) Crystal Reports
4 2 (0.25%) Oracle Database
4 2 (0.25%) SQL Server
5 1 (0.12%) Blockchain
5 1 (0.12%) EDRMS
5 1 (0.12%) Hadoop
5 1 (0.12%) MySQL
5 1 (0.12%) Relational Database
Development Applications
1 4 (0.50%) JIRA
2 2 (0.25%) Rational DOORS
3 1 (0.12%) Jenkins
3 1 (0.12%) Maven
3 1 (0.12%) Mercurial
3 1 (0.12%) Subversion
General
1 190 (23.60%) Finance
2 43 (5.34%) Telecoms
3 42 (5.22%) Banking
4 39 (4.84%) Retail
5 16 (1.99%) Financial Institution
6 12 (1.49%) Advertising
6 12 (1.49%) Marketing
7 9 (1.12%) Legal
7 9 (1.12%) Manufacturing
8 8 (0.99%) Billing
9 7 (0.87%) Back Office
9 7 (0.87%) Pharmaceutical
10 6 (0.75%) Investment Banking
10 6 (0.75%) Military
11 5 (0.62%) Law
11 5 (0.62%) Retail Banking
12 4 (0.50%) Aerospace
13 3 (0.37%) Automotive
13 3 (0.37%) Electronics
13 3 (0.37%) Publishing
Libraries, Frameworks & Software Standards
1 10 (1.24%) Web Services
2 4 (0.50%) Middleware
3 3 (0.37%) CSS
4 2 (0.25%) Ajax
4 2 (0.25%) HTML
4 2 (0.25%) SOAP
4 2 (0.25%) XML
5 1 (0.12%) AngularJS
5 1 (0.12%) J2EE
5 1 (0.12%) jQuery
5 1 (0.12%) Node.js
5 1 (0.12%) Oracle Fusion
5 1 (0.12%) React
5 1 (0.12%) REST
5 1 (0.12%) Sass
5 1 (0.12%) Spring
5 1 (0.12%) Spring MVC
5 1 (0.12%) Twitter Bootstrap
Miscellaneous
1 55 (6.83%) Analytical Skills
2 29 (3.60%) Management Information System
3 28 (3.48%) Virtual Team
4 19 (2.36%) Data Centre
4 19 (2.36%) NHS
5 9 (1.12%) CMDB
6 7 (0.87%) User Experience
7 6 (0.75%) Data Protection Act
8 5 (0.62%) Computer Science
8 5 (0.62%) FMCG
9 4 (0.50%) Blackberry
9 4 (0.50%) Digital TV
9 4 (0.50%) Life Science
10 3 (0.37%) EPoS
10 3 (0.37%) Greenfield Project
10 3 (0.37%) Smart Meter
10 3 (0.37%) Social Media
11 2 (0.25%) Digital Signage
11 2 (0.25%) Machine to Machine
11 2 (0.25%) Over-the-Top Content
Operating Systems
1 40 (4.97%) Windows
2 10 (1.24%) Windows 7
3 9 (1.12%) Windows Server
4 7 (0.87%) Unix
5 5 (0.62%) Windows 10
6 3 (0.37%) Linux
6 3 (0.37%) Windows Server 2012
7 2 (0.25%) Android
7 2 (0.25%) Windows XP
8 1 (0.12%) Mac OS X
8 1 (0.12%) Windows Server 2008
Processes & Methodologies
1 526 (65.34%) ITIL
2 390 (48.45%) Service Delivery
3 320 (39.75%) Service Management
4 156 (19.38%) Stakeholder Management
5 123 (15.28%) Project Management
6 122 (15.16%) Service Design
7 98 (12.17%) ITSM
8 86 (10.68%) Incident Management
8 86 (10.68%) ITIL V3
9 84 (10.43%) Agile Software Development
10 70 (8.70%) Change Management
11 61 (7.58%) Continuous Improvement
12 56 (6.96%) PRINCE2
13 48 (5.96%) Problem Management
14 42 (5.22%) Risk Management
15 41 (5.09%) Performance Management
16 37 (4.60%) Supplier Management
17 31 (3.85%) Service Delivery Management
18 29 (3.60%) Acceptance Criteria
18 29 (3.60%) Transition Management
Programming Languages
1 5 (0.62%) SQL
2 3 (0.37%) C
2 3 (0.37%) JavaScript
3 2 (0.25%) C#
3 2 (0.25%) Java
3 2 (0.25%) PHP
3 2 (0.25%) Python
4 1 (0.12%) ABAP
4 1 (0.12%) C++
Qualifications
1 140 (17.39%) ITIL Certification
2 108 (13.42%) Security Cleared
3 84 (10.43%) SC Cleared
4 37 (4.60%) ITIL Foundation Certificate
5 30 (3.73%) DV Cleared
6 28 (3.48%) Degree
7 14 (1.74%) BPSS Clearance
8 11 (1.37%) PRINCE2 Certification
9 10 (1.24%) Microsoft Certification
10 6 (0.75%) Master's Degree
11 5 (0.62%) CCNA
11 5 (0.62%) Cisco Certification
11 5 (0.62%) MCSE
12 4 (0.50%) ACCA
12 4 (0.50%) CIMA
12 4 (0.50%) MCSA
12 4 (0.50%) PMI Certification
12 4 (0.50%) PMP
13 3 (0.37%) CTC Cleared
13 3 (0.37%) Six Sigma Black Belt
Quality Assurance & Compliance
1 99 (12.30%) SLA
2 21 (2.61%) ISO 9001
2 21 (2.61%) ISO/IEC 20000
3 15 (1.86%) Sarbanes-Oxley
4 13 (1.61%) COBIT
4 13 (1.61%) ISO/IEC 27001
5 11 (1.37%) Disclosure Scotland
6 6 (0.75%) GDPR
6 6 (0.75%) QA
7 5 (0.62%) Data Quality
8 3 (0.37%) PCI DSS
9 2 (0.25%) PMO
10 1 (0.12%) Cyber Essentials
10 1 (0.12%) GAMP
10 1 (0.12%) IFRS
10 1 (0.12%) ISO 22301
System Software
1 26 (3.23%) Active Directory
2 6 (0.75%) VMware Infrastructure
3 4 (0.50%) VMware ESXi
4 2 (0.25%) Firmware
4 2 (0.25%) VMware Workstation
5 1 (0.12%) Hyper-V
5 1 (0.12%) XenApp
Systems Management
1 13 (1.61%) SCCM
2 3 (0.37%) NetBackup
2 3 (0.37%) vCenter Server
3 2 (0.25%) DameWare
3 2 (0.25%) Opscode Chef
3 2 (0.25%) SCOM
3 2 (0.25%) Systems Management Server (SMS)
4 1 (0.12%) AirWatch
4 1 (0.12%) Symantec Endpoint Protection
4 1 (0.12%) Tivoli Storage Manager
Vendors
1 51 (6.34%) Microsoft
2 49 (6.09%) ServiceNow
3 37 (4.60%) SAP
4 20 (2.48%) Salesforce.com
5 14 (1.74%) Cisco
6 12 (1.49%) Remedy
7 11 (1.37%) VMware
8 10 (1.24%) IBM
8 10 (1.24%) Oracle
9 9 (1.12%) HP
10 6 (0.75%) EMC
11 5 (0.62%) BMC
11 5 (0.62%) Citrix
11 5 (0.62%) Siebel
12 4 (0.50%) Motorola
12 4 (0.50%) SolarWinds
13 3 (0.37%) Apple
13 3 (0.37%) NetApp
13 3 (0.37%) Splunk
14 2 (0.25%) JD Edwards