Service Manager Contracts

Services Manager
UK

The median Services Manager daily rate in the UK is £475, according to job vacancies posted in the 6 months leading up to 30 April 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
30 Apr 2025
Same period 2024 Same period 2023
Rank 315 331 301
Rank change year-on-year +16 -30 +14
Contract jobs requiring a Service Manager 218 286 521
As % of all contract jobs advertised in the UK 0.75% 0.66% 0.87%
As % of the Job Titles category 0.81% 0.71% 0.92%
Number of daily rates quoted 139 198 383
10th Percentile £318 £309 £363
25th Percentile £400 £423 £413
Median daily rate (50th Percentile) £475 £500 £500
Median % change year-on-year -5.00% - -
75th Percentile £594 £588 £589
90th Percentile £660 £629 £700
UK excluding London median daily rate £450 £525 £475
% change year-on-year -14.29% +10.53% -
Number of hourly rates quoted 6 8 5
10th Percentile £27.25 £26.11 £9.38
25th Percentile £36.25 £29.75 -
Median hourly rate £66.25 £30.00 £12.95
Median % change year-on-year +120.83% +131.66% -60.22%
75th Percentile £69.69 £40.91 £58.75
90th Percentile £70.00 £72.90 £61.90
UK excluding London median hourly rate £67.50 £30.00 £12.95
% change year-on-year +125.00% +131.66% -52.04%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 27,050 40,453 56,471
% of contract IT jobs with a recognized job title 92.52% 92.79% 94.61%
Number of daily rates quoted 17,687 26,352 39,474
10th Percentile £300 £275 £313
25th Percentile £406 £409 £425
Median daily rate (50th Percentile) £515 £525 £540
Median % change year-on-year -1.90% -2.78% +2.86%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £493 £500
% change year-on-year -3.55% -1.50% +5.26%
Number of hourly rates quoted 1,031 2,658 1,569
10th Percentile £14.20 £12.86 £14.29
25th Percentile £18.51 £16.30 £19.50
Median hourly rate £29.07 £36.00 £45.00
Median % change year-on-year -19.25% -20.00% +91.86%
75th Percentile £62.50 £60.75 £65.75
90th Percentile £75.00 £72.50 £75.75
UK excluding London median hourly rate £28.75 £38.50 £42.50
% change year-on-year -25.32% -9.41% +117.95%

Service Manager
Job Vacancy Trend

Job postings that featured Service Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Manager in the UK

Service Manager
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Manager.

Daily rate trend for Service Manager in the UK

Service Manager
Daily Rate Histogram

Daily rate distribution for jobs citing Service Manager over the 6 months to 30 April 2025.

Daily rate histogram for Service Manager in the UK

Service Manager
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Manager.

Hourly rate trend for Service Manager in the UK

Service Manager
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Manager over the 6 months to 30 April 2025.

Hourly rate histogram for Service Manager in the UK

Service Manager
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Manager within the UK over the 6 months to 30 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +6 184 £500 - 249
UK excluding London +44 126 £450 -14.29% 176
London +2 69 £515 +3.00% 78
Work from Home +5 65 £440 -12.00% 72
South West +39 35 £500 -13.04% 25
South East +39 27 £465 -11.43% 44
North of England +24 24 £425 -13.79% 37
Scotland +16 19 £381 -36.58% 10
Yorkshire +17 12 £425 -12.82% 15
North West +6 12 £525 +6.49% 18
Midlands +15 11 £450 -10.00% 37
East of England +38 10 £443 -11.40% 18
West Midlands +17 9 £450 -18.18% 26
East Midlands 0 2 £350 -27.08% 11
Wales - 1 - - 4

Service Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 30 April 2025, Service Manager contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Manager in the job title.

1 140 (64.22%) ITIL
2 101 (46.33%) Service Management
3 90 (41.28%) Service Delivery
4 67 (30.73%) Security Cleared
5 58 (26.61%) SC Cleared
6 52 (23.85%) Social Skills
7 51 (23.39%) Continuous Improvement
8 47 (21.56%) Finance
9 41 (18.81%) Problem Management
10 39 (17.89%) ITIL Certification
11 37 (16.97%) ITSM
11 37 (16.97%) Stakeholder Management
12 36 (16.51%) ServiceNow
13 32 (14.68%) Change Management
13 32 (14.68%) Project Management
14 29 (13.30%) Incident Management
14 29 (13.30%) Public Sector
15 23 (10.55%) SLA
16 21 (9.63%) Agile
16 21 (9.63%) Analytical Skills
16 21 (9.63%) Service Design
17 20 (9.17%) Collaborative Working
17 20 (9.17%) Project Delivery
17 20 (9.17%) Service Catalogue
17 20 (9.17%) Stakeholder Engagement
18 19 (8.72%) Customer Service
19 18 (8.26%) Risk Management
20 17 (7.80%) Root Cause Analysis
20 17 (7.80%) Problem-Solving
21 16 (7.34%) Organisational Skills

Service Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (5.05%) SharePoint
2 2 (0.92%) Adobe Experience Manager
Applications
1 2 (0.92%) Microsoft Excel
1 2 (0.92%) Microsoft Office
2 1 (0.46%) Acrobat
2 1 (0.46%) Chatbot
2 1 (0.46%) Spreadsheet
Business Applications
1 4 (1.83%) Remedy ITSM
2 1 (0.46%) Dynamics CRM
2 1 (0.46%) OpenText VIM for SAP
2 1 (0.46%) SAP Retail
2 1 (0.46%) Shopify
Cloud Services
1 15 (6.88%) Azure
2 13 (5.96%) Microsoft 365
3 10 (4.59%) Power Platform
4 7 (3.21%) SaaS
5 4 (1.83%) AWS
6 3 (1.38%) OneDrive
7 1 (0.46%) Azure AI
7 1 (0.46%) Azure Cognitive Services
7 1 (0.46%) Azure DevOps
7 1 (0.46%) Azure Machine Learning
7 1 (0.46%) BigCommerce
7 1 (0.46%) Cloud Computing
7 1 (0.46%) Datadog
7 1 (0.46%) Entra ID
7 1 (0.46%) IaaS
Communications & Networking
1 13 (5.96%) Firewall
2 9 (4.13%) VPN
3 7 (3.21%) Internet
3 7 (3.21%) Intranet
4 6 (2.75%) Network Security
5 3 (1.38%) Cisco Firepower
6 2 (0.92%) Wi-Fi
Database & Business Intelligence
1 10 (4.59%) Power BI
2 2 (0.92%) MySQL
3 1 (0.46%) Oracle Reports
3 1 (0.46%) SQL Server
3 1 (0.46%) Tableau
Development Applications
1 5 (2.29%) JIRA
2 2 (0.92%) Maven
3 1 (0.46%) Bugzilla
3 1 (0.46%) Git
3 1 (0.46%) Jenkins
3 1 (0.46%) Selenium
3 1 (0.46%) Team Foundation Server
General
1 52 (23.85%) Social Skills
2 47 (21.56%) Finance
3 29 (13.30%) Public Sector
4 21 (9.63%) Analytical Skills
5 16 (7.34%) Banking
5 16 (7.34%) Organisational Skills
6 11 (5.05%) Legal
7 10 (4.59%) Inclusion and Diversity
8 8 (3.67%) Manufacturing
8 8 (3.67%) Military
8 8 (3.67%) Telecoms
9 7 (3.21%) Back Office
9 7 (3.21%) Billing
10 5 (2.29%) Retail
11 3 (1.38%) Influencing Skills
11 3 (1.38%) Law
11 3 (1.38%) Police
12 2 (0.92%) Automotive
12 2 (0.92%) Fire and Rescue
12 2 (0.92%) Presentation Skills
Libraries, Frameworks & Software Standards
1 2 (0.92%) AngularJS
1 2 (0.92%) Bootstrap
1 2 (0.92%) CSS
1 2 (0.92%) J2EE
1 2 (0.92%) jQuery
1 2 (0.92%) REST
1 2 (0.92%) Sass
1 2 (0.92%) Spring
1 2 (0.92%) Spring MVC
1 2 (0.92%) VML
1 2 (0.92%) Web Services
2 1 (0.46%) ARM Templates
2 1 (0.46%) PyTorch
2 1 (0.46%) SAP Basis
2 1 (0.46%) TensorFlow
Miscellaneous
1 9 (4.13%) Video Conferencing
2 6 (2.75%) Management Information System
2 6 (2.75%) Onboarding
3 4 (1.83%) Data Centre
4 3 (1.38%) Analytical Mindset
4 3 (1.38%) CMDB
4 3 (1.38%) Infotainment
4 3 (1.38%) IoT
4 3 (1.38%) Mobile App
4 3 (1.38%) Replication
5 2 (0.92%) Enterprise Software
5 2 (0.92%) PMI
5 2 (0.92%) Product Ownership
6 1 (0.46%) Cyberattack
6 1 (0.46%) Data Protection Act
6 1 (0.46%) NHS
6 1 (0.46%) Self-Motivation
Operating Systems
1 7 (3.21%) Windows
2 3 (1.38%) Windows 10
3 2 (0.92%) Linux
3 2 (0.92%) Unix
Processes & Methodologies
1 140 (64.22%) ITIL
2 101 (46.33%) Service Management
3 90 (41.28%) Service Delivery
4 51 (23.39%) Continuous Improvement
5 41 (18.81%) Problem Management
6 37 (16.97%) ITSM
6 37 (16.97%) Stakeholder Management
7 32 (14.68%) Change Management
7 32 (14.68%) Project Management
8 29 (13.30%) Incident Management
9 21 (9.63%) Agile
9 21 (9.63%) Service Design
10 20 (9.17%) Collaborative Working
10 20 (9.17%) Project Delivery
10 20 (9.17%) Service Catalogue
10 20 (9.17%) Stakeholder Engagement
11 19 (8.72%) Customer Service
12 18 (8.26%) Risk Management
13 17 (7.80%) Problem-Solving
13 17 (7.80%) Root Cause Analysis
Programming Languages
1 2 (0.92%) Java
1 2 (0.92%) JavaScript
1 2 (0.92%) Python
2 1 (0.46%) R
2 1 (0.46%) SQL
Qualifications
1 67 (30.73%) Security Cleared
2 58 (26.61%) SC Cleared
3 39 (17.89%) ITIL Certification
4 7 (3.21%) Degree
4 7 (3.21%) ITIL Foundation Certificate
5 5 (2.29%) BPSS Clearance
5 5 (2.29%) DV Cleared
6 4 (1.83%) CISA
6 4 (1.83%) CISSP
6 4 (1.83%) PMI Certification
7 3 (1.38%) CISM
7 3 (1.38%) GIAC
7 3 (1.38%) ISACA
7 3 (1.38%) PMP
7 3 (1.38%) SANS
8 2 (0.92%) Computer Science Degree
9 1 (0.46%) PRINCE2 Certification
Quality Assurance & Compliance
1 23 (10.55%) SLA
2 3 (1.38%) ISO/IEC 20000
2 3 (1.38%) PMO
3 2 (0.92%) Accessibility
3 2 (0.92%) ISO 22301
3 2 (0.92%) ISO 31000
3 2 (0.92%) ISO/IEC 27001
3 2 (0.92%) QA
4 1 (0.46%) Actionable Recommendations
4 1 (0.46%) COBIT
4 1 (0.46%) COSHH
4 1 (0.46%) Cyber Essentials
4 1 (0.46%) Data Quality
4 1 (0.46%) NEBOSH
System Software
1 3 (1.38%) Active Directory
2 2 (0.92%) Virtual Servers
3 1 (0.46%) Docker
Systems Management
1 9 (4.13%) Microsoft Intune
2 3 (1.38%) FortiGate
3 1 (0.46%) Kubernetes
3 1 (0.46%) OPNET
3 1 (0.46%) Terraform
Vendors
1 36 (16.51%) ServiceNow
2 16 (7.34%) Microsoft
3 6 (2.75%) Remedy
4 5 (2.29%) SAP
5 4 (1.83%) BMC
6 3 (1.38%) Cisco
6 3 (1.38%) Tenable
7 2 (0.92%) Adobe
7 2 (0.92%) Foundry
7 2 (0.92%) Oracle
7 2 (0.92%) Salesforce
7 2 (0.92%) Sun
7 2 (0.92%) TOWER Software
8 1 (0.46%) Dell
8 1 (0.46%) Freshdesk
8 1 (0.46%) Sitecore
8 1 (0.46%) SolarWinds
8 1 (0.46%) VMware
8 1 (0.46%) Workday
8 1 (0.46%) Zoho