The median contractor rate for a Service Manager was £425 per day in advertised job vacancies during the 3 months to 29 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Manager
UK
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 315 272 254
Rank change year-on-year -43 -18  
Contract jobs requiring a Service Manager 318 473 469
As % of all contract IT jobs advertised in the UK 0.70% 0.88% 0.88%
As % of the Job Titles category 0.74% 0.92% 0.93%
Number of daily rates quoted 214 296 287
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £287 £320 £275
10% offered a daily rate of more than £525 £557 £550
UK excluding London median daily rate £411 £425 £388
% change year-on-year -3.29% +9.67%  
Number of hourly rates quoted 5 6 8
Median hourly rate £26.50 £23.75 £20.75
Median hourly rate % change year-on-year +11.57% +14.45%  
90% offered a hourly rate of more than £17.10 £13.59 £16.20
10% offered a hourly rate of more than £28.00 £32.00 £73.50
UK excluding London median hourly rate £26.50 £20.50 £23.00
% change year-on-year +29.26% -10.86%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42875 51263 50687
As % of all contract IT job vacancies advertised in the UK 94.79% 95.24% 94.83%
Number of daily rates quoted 27839 33245 30600
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £555
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1489 1590 2025
Median hourly rate £18.00 £18.75 £17.50
Median hourly rate % change year-on-year -4.00% +7.14%  
90% offered a hourly rate of more than £11.30 £11.30 £11.00
10% offered a hourly rate of more than £47.50 £47.83 £42.50
UK excluding London median hourly rate £17.50 £19.50 £17.00
% change year-on-year -10.25% +14.70%  

Service Manager
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Manager in the job title.

Job vacancy trend for Service Manager in the UK

Service Manager
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Manager.

Contractor daily rate trend for Service Manager in the UK

Service Manager
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Manager over the 3 months to 29 March 2017.

Contractor daily rate histogram for Service Manager in the UK

Service Manager
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Manager.

Contractor hourly rate trend for Service Manager in the UK

Service Manager
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Manager within the UK over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -33 306 £425 - 73
London -21 132 £450 - 29
South East +6 76 £429 +7.18% 10
West Midlands +10 27 £400 -16.66% 8
Buckinghamshire -2 20 £325 -20.29%
City of London +4 19 £500 +21.21% 6
North West +15 18 £450 +25.87% 4
East of England -14 17 £438 -2.77% 6
West Sussex +16 13 £369 -10.60% 1
Berkshire +13 13 £438 +31.57% 5
Milton Keynes -5 13 £325 -20.29%
Coventry +10 11 £400 -13.97% 2
Hertfordshire +2 11 £406 +1.24% 2
North East 0 11 £500 +7.52% 2
Tyne and Wear -4 10 £510 +9.67% 2
Hampshire +17 9 £441 -7.10% 1
Yorkshire +5 9 £425 -3.95% 2
Birmingham +3 9 £365 -14.11% 3
Watford +6 8 - - 1
Newcastle upon Tyne -6 8 £510 +9.67% 2
East Midlands -11 8 £300 -22.58% 4
Middlesex +7 7 £484 +53.65%
Crawley +14 6 £325 -18.75%
Scotland +13 6 £450 +5.88% 3
Manchester +8 6 £400 +19.40% 3
West Yorkshire +6 6 £425 -2.29% 1
Surrey +4 6 £456 +45.87% 1
Oxfordshire -18 6 £475 +18.75%
Leeds +4 5 £425 -1.16% 1
Derbyshire -6 5 £283 - 2

Service Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 March 2017, Service Manager contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Manager in the job title.

1 386 (57.44%) ITIL
2 314 (46.73%) Service Delivery
3 281 (41.82%) Service Management
4 149 (22.17%) Finance
5 112 (16.67%) Stakeholder Management
6 108 (16.07%) SLA
7 107 (15.92%) Project Management
8 97 (14.43%) Security Cleared
9 94 (13.99%) Service Design
10 86 (12.80%) Agile Software Development
11 82 (12.20%) SC Cleared
12 77 (11.46%) ITIL V3
13 75 (11.16%) ITIL Certification
14 65 (9.67%) Analytical Skills
15 64 (9.52%) Change Management
16 61 (9.08%) PRINCE2
17 60 (8.93%) ITSM
18 49 (7.29%) Continuous Improvement
18 49 (7.29%) Problem Management
19 44 (6.55%) Telecoms
20 40 (5.95%) SAP
21 38 (5.65%) Incident Management
22 36 (5.36%) ServiceNow
23 33 (4.91%) Windows
23 33 (4.91%) CRM
24 32 (4.76%) Microsoft
25 31 (4.61%) Supplier Management
26 30 (4.46%) Stakeholder Engagement
26 30 (4.46%) Release Management
27 27 (4.02%) Line Management

Service Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (3.13%) SharePoint
2 8 (1.19%) SAS
3 7 (1.04%) Skype for Business
4 5 (0.74%) MS Exchange
5 2 (0.30%) IIS
6 1 (0.15%) Apache
6 1 (0.15%) CloudStack
6 1 (0.15%) CMS
6 1 (0.15%) Confluence
6 1 (0.15%) Exchange Server 2013
6 1 (0.15%) OpenStack
6 1 (0.15%) WebSphere
Applications
1 25 (3.72%) MS Excel
2 19 (2.83%) MS PowerPoint
3 15 (2.23%) MS Office
4 3 (0.45%) MS Project
4 3 (0.45%) MS Visio
4 3 (0.45%) Spreadsheet
Business Applications
1 11 (1.64%) Remedy ITSM
2 10 (1.49%) Dynamics CRM
3 3 (0.45%) SAP Oil and Gas
3 3 (0.45%) Unit4 Business World
4 1 (0.15%) Oracle EBS
4 1 (0.15%) Oracle Financials
4 1 (0.15%) Oracle Retail
4 1 (0.15%) SAP Business ByDesign
Cloud Services
1 15 (2.23%) Office 365
1 15 (2.23%) SuccessFactors
2 5 (0.74%) Cloud Computing
2 5 (0.74%) IaaS
3 4 (0.60%) PaaS
4 3 (0.45%) Amazon AWS
4 3 (0.45%) Microsoft Azure
5 1 (0.15%) SaaS
5 1 (0.15%) Veeva
5 1 (0.15%) Yammer
Communications & Networking
1 16 (2.38%) WAN
2 15 (2.23%) LAN
3 8 (1.19%) MPLS
4 6 (0.89%) Firewall
4 6 (0.89%) Internet
5 5 (0.74%) DHCP
5 5 (0.74%) DNS
5 5 (0.74%) TCP/IP
6 4 (0.60%) Network Security
7 3 (0.45%) 3G
7 3 (0.45%) 4G
8 2 (0.30%) IP Telephony
8 2 (0.30%) PBX
8 2 (0.30%) Skype
8 2 (0.30%) SMS
9 1 (0.15%) Broadband
9 1 (0.15%) Intranet
9 1 (0.15%) LDAP
9 1 (0.15%) VoIP
9 1 (0.15%) WLAN
Database & Business Intelligence
1 12 (1.79%) Relational Database
2 10 (1.49%) Data Warehouse
3 8 (1.19%) Hadoop
4 6 (0.89%) SQL Server
5 3 (0.45%) BusinessObjects
5 3 (0.45%) SQL Server 2008
6 2 (0.30%) MySQL
7 1 (0.15%) Big Data
7 1 (0.15%) BusinessObjects XI
7 1 (0.15%) MongoDB
7 1 (0.15%) Oracle Database
7 1 (0.15%) SQL Server 2014
Development Applications
1 2 (0.30%) JIRA
General
1 149 (22.17%) Finance
2 44 (6.55%) Telecoms
3 22 (3.27%) Legal
4 19 (2.83%) Banking
5 18 (2.68%) Retail
6 12 (1.79%) Billing
7 10 (1.49%) Marketing
8 7 (1.04%) Back Office
8 7 (1.04%) Law
9 5 (0.74%) Advertising
9 5 (0.74%) Manufacturing
9 5 (0.74%) Pharmaceutical
10 4 (0.60%) Electronics
11 3 (0.45%) French Language
11 3 (0.45%) Military
11 3 (0.45%) Publishing
11 3 (0.45%) Retail Banking
12 2 (0.30%) Automotive
12 2 (0.30%) Financial Institution
12 2 (0.30%) Local Government
Libraries, Frameworks & Software Standards
1 11 (1.64%) Web Services
2 6 (0.89%) HTML
3 5 (0.74%) CSS
4 3 (0.45%) .NET
4 3 (0.45%) XML
5 2 (0.30%) Ajax
5 2 (0.30%) SOAP
6 1 (0.15%) .NET Framework
6 1 (0.15%) JSON
6 1 (0.15%) LAMP
6 1 (0.15%) Oracle Fusion
6 1 (0.15%) Velocity
6 1 (0.15%) WS-I
Miscellaneous
1 65 (9.67%) Analytical Skills
2 26 (3.87%) Data Centre
3 17 (2.53%) CMDB
4 16 (2.38%) Virtual Team
5 14 (2.08%) Management Information System
6 9 (1.34%) Smart Meter
7 7 (1.04%) NHS
7 7 (1.04%) User Experience
8 3 (0.45%) Driving Licence
8 3 (0.45%) e-Learning
8 3 (0.45%) Fat Client
8 3 (0.45%) IVR
8 3 (0.45%) Mobile App
8 3 (0.45%) Replication
8 3 (0.45%) Social Media
8 3 (0.45%) Thin Client
9 2 (0.30%) Computer Science
9 2 (0.30%) Data Structures
9 2 (0.30%) FMCG
9 2 (0.30%) Private Cloud
Operating Systems
1 33 (4.91%) Windows
2 12 (1.79%) Windows 7
3 9 (1.34%) Windows Server
4 8 (1.19%) Linux
5 6 (0.89%) Unix
6 4 (0.60%) Windows 10
6 4 (0.60%) Windows Server 2008
7 3 (0.45%) Android
8 2 (0.30%) Mac OS
8 2 (0.30%) Windows 8
8 2 (0.30%) Windows Server 2012
8 2 (0.30%) Windows XP
9 1 (0.15%) Apple iOS
9 1 (0.15%) Mac OS X
9 1 (0.15%) MVS
9 1 (0.15%) Red Hat Enterprise Linux
9 1 (0.15%) Windows 2000 Server
9 1 (0.15%) Windows Server 2003
Processes & Methodologies
1 386 (57.44%) ITIL
2 314 (46.73%) Service Delivery
3 281 (41.82%) Service Management
4 112 (16.67%) Stakeholder Management
5 107 (15.92%) Project Management
6 94 (13.99%) Service Design
7 86 (12.80%) Agile Software Development
8 77 (11.46%) ITIL V3
9 64 (9.52%) Change Management
10 61 (9.08%) PRINCE2
11 60 (8.93%) ITSM
12 49 (7.29%) Continuous Improvement
12 49 (7.29%) Problem Management
13 38 (5.65%) Incident Management
14 33 (4.91%) CRM
15 31 (4.61%) Supplier Management
16 30 (4.46%) Release Management
16 30 (4.46%) Stakeholder Engagement
17 27 (4.02%) Line Management
18 26 (3.87%) Disaster Recovery
Programming Languages
1 10 (1.49%) SQL
2 9 (1.34%) C
3 3 (0.45%) PHP
4 2 (0.30%) C#
4 2 (0.30%) JavaScript
4 2 (0.30%) Python
5 1 (0.15%) Java
5 1 (0.15%) VB
5 1 (0.15%) VB6
Qualifications
1 97 (14.43%) Security Cleared
2 82 (12.20%) SC Cleared
3 75 (11.16%) ITIL Certification
4 25 (3.72%) Degree
5 13 (1.93%) DV Cleared
6 12 (1.79%) ISEB
7 11 (1.64%) PRINCE2 Certification
8 8 (1.19%) ITIL Foundation Certificate
9 6 (0.89%) BPSS Clearance
9 6 (0.89%) PMP
9 6 (0.89%) PRINCE2 Practitioner
10 4 (0.60%) Microsoft Certification
11 3 (0.45%) CCNA
11 3 (0.45%) Cisco Certification
12 2 (0.30%) CCNP
12 2 (0.30%) MCSA
12 2 (0.30%) PMI Certification
12 2 (0.30%) Six Sigma Green Belt
13 1 (0.15%) CCAB
13 1 (0.15%) EXIN
Quality Assurance & Compliance
1 108 (16.07%) SLA
2 16 (2.38%) QA
3 8 (1.19%) Disclosure Scotland
4 7 (1.04%) ISO/IEC 27001
5 6 (0.89%) COBIT
5 6 (0.89%) PMO
6 3 (0.45%) GAMP
6 3 (0.45%) GxP
7 2 (0.30%) ISO 9001
7 2 (0.30%) PMBOK
8 1 (0.15%) Data Quality
8 1 (0.15%) ISO/IEC 20000
8 1 (0.15%) PCI DSS
System Software
1 25 (3.72%) Active Directory
2 7 (1.04%) VMware Infrastructure
3 3 (0.45%) Hyper-V
4 1 (0.15%) Shibboleth
4 1 (0.15%) Terminal Server
4 1 (0.15%) Terminal Services
4 1 (0.15%) XenDesktop
Systems Management
1 3 (0.45%) OpenView Configuration Management
1 3 (0.45%) SCOM
2 2 (0.30%) Opscode Chef
2 2 (0.30%) Puppet
3 1 (0.15%) CA Spectrum
3 1 (0.15%) Graphite
3 1 (0.15%) Microsoft Clustering
3 1 (0.15%) NetBackup
3 1 (0.15%) Norton AntiVirus
3 1 (0.15%) Opsview
3 1 (0.15%) SCCM
3 1 (0.15%) SCOrch
3 1 (0.15%) SCSM
3 1 (0.15%) Tivoli Storage Manager
Vendors
1 40 (5.95%) SAP
2 36 (5.36%) ServiceNow
3 32 (4.76%) Microsoft
4 16 (2.38%) Remedy
5 14 (2.08%) BMC
6 11 (1.64%) Cisco
6 11 (1.64%) HP
7 10 (1.49%) VMware
8 9 (1.34%) Citrix
9 8 (1.19%) Oracle
10 5 (0.74%) CA
10 5 (0.74%) MicroStrategy
11 4 (0.60%) Apple
12 3 (0.45%) IBM
13 2 (0.30%) JD Edwards
13 2 (0.30%) Mitel
14 1 (0.15%) Capita
14 1 (0.15%) IBM Sterling
14 1 (0.15%) LANDesk
14 1 (0.15%) SolarWinds
North London
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Rate: £275 - £350 per day
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