The median contractor rate for a Service Manager was £450 per day in advertised job vacancies during the 3 months to 24 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Manager
UK
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 294 281 274
Rank change year-on-year -13 -7  
Contract jobs requiring a Service Manager 355 439 457
As % of all contract IT jobs advertised in the UK 0.77% 0.82% 0.81%
As % of the Job Titles category 0.81% 0.86% 0.86%
Number of daily rates quoted 243 294 297
Median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03%  
90% offered a daily rate of more than £290 £325 £300
10% offered a daily rate of more than £570 £558 £572
UK excluding London median daily rate £417 £420 £400
% change year-on-year -0.77% +5.00%  
Number of hourly rates quoted 2 8 3
Median hourly rate £18.94 £29.50 £30.52
Median hourly rate % change year-on-year -35.81% -3.34%  
UK excluding London median hourly rate £14.12 £32.00 £30.52
% change year-on-year -55.87% +4.84%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 43829 51011 53185
As % of all contract IT job vacancies advertised in the UK 94.75% 94.87% 94.80%
Number of daily rates quoted 28353 33254 33375
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £275 £260 £245
10% offered a daily rate of more than £600 £600 £570
UK excluding London median daily rate £400 £400 £370
% change year-on-year - +8.10%  
Number of hourly rates quoted 1353 1511 2053
Median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year +2.85% +6.06%  
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £44.00 £40.00
UK excluding London median hourly rate £17.50 £17.48 £16.00
% change year-on-year +0.14% +9.21%  

Service Manager
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Manager in the job title.

Job vacancy trend for Service Manager in the UK

Service Manager
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Manager.

Contractor daily rate trend for Service Manager in the UK

Service Manager
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Manager over the 3 months to 24 June 2017.

Contractor daily rate histogram for Service Manager in the UK

Service Manager
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Manager.

Contractor hourly rate trend for Service Manager in the UK

Service Manager
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Manager within the UK over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 346 £450 +6.82% 96
London +7 169 £500 +17.64% 32
South East +28 93 £425 +4.79% 21
Berkshire +28 32 £413 +3.12% 7
North West +6 25 £400 -15.78% 9
Oxfordshire +4 20 £450 +12.50% 1
East of England +4 19 £421 +29.61% 14
West Midlands +5 18 £375 +9.09% 6
City of London +4 18 £550 +37.50% 7
Hampshire +6 16 £375 -15.49% 4
Oxford +7 15 £475 +18.75%
Manchester +18 14 £363 -23.68% 6
Surrey +14 14 £475 +31.03% 6
Reading +19 13 £425 +1.19% 3
Bromley +6 11 £550 -15.38% 1
South West -3 10 £475 +5.55% 6
East Midlands -12 9 £295 -23.87% 4
Bedfordshire 0 8 £415 +27.69% 1
Coventry +15 7 £249 -13.04% 4
Milton Keynes -20 7 £283 -30.11%
Buckinghamshire -25 7 £283 -29.67%
Basingstoke -7 6 £475 -7.31%
Southampton +8 5 £375 -28.57% 2
Birmingham +8 5 £448 +11.87% 1
Derbyshire -11 5 £290 -25.16%
Scotland +28 4 £415 -2.35% 3
Hook +9 4 £372 +3.04%
Edinburgh +7 4 £415 -5.14%
Cambridgeshire +4 4 £500 +25.00% 4
Wales 0 4 £383 -

Service Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 June 2017, Service Manager contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Manager in the job title.

1 428 (64.17%) ITIL
2 310 (46.48%) Service Delivery
3 275 (41.23%) Service Management
4 160 (23.99%) Finance
5 125 (18.74%) Stakeholder Management
6 105 (15.74%) Project Management
7 99 (14.84%) SLA
8 97 (14.54%) Service Design
9 92 (13.79%) ITIL Certification
10 84 (12.59%) ITIL V3
11 82 (12.29%) Security Cleared
12 81 (12.14%) ITSM
13 78 (11.69%) Agile Software Development
14 68 (10.19%) Change Management
15 62 (9.30%) SC Cleared
16 58 (8.70%) Analytical Skills
17 54 (8.10%) Telecoms
18 53 (7.95%) Continuous Improvement
19 50 (7.50%) Incident Management
20 49 (7.35%) PRINCE2
21 44 (6.60%) SAP
22 41 (6.15%) Microsoft
23 36 (5.40%) Problem Management
24 34 (5.10%) CRM
24 34 (5.10%) Release Management
25 33 (4.95%) Stakeholder Engagement
26 32 (4.80%) Coaching
26 32 (4.80%) Retail
27 31 (4.65%) Microsoft Excel
28 29 (4.35%) Degree

Service Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (1.05%) SharePoint
2 5 (0.75%) MS Exchange
3 4 (0.60%) Skype for Business
4 2 (0.30%) Blackberry Enterprise Server
4 2 (0.30%) SAS
4 2 (0.30%) WebSphere
5 1 (0.15%) Apache
5 1 (0.15%) CloudStack
5 1 (0.15%) Confluence
5 1 (0.15%) Exchange Server 2013
5 1 (0.15%) OpenStack
Applications
1 31 (4.65%) Microsoft Excel
2 25 (3.75%) Microsoft PowerPoint
3 22 (3.30%) Microsoft Office
4 6 (0.90%) Microsoft Project
5 5 (0.75%) MS Visio
6 2 (0.30%) Open Workbench
6 2 (0.30%) Spreadsheet
7 1 (0.15%) S-PLUS
Business Applications
1 11 (1.65%) Dynamics CRM
2 8 (1.20%) Remedy ITSM
3 4 (0.60%) SAP GRC
4 3 (0.45%) SAP Oil and Gas
5 2 (0.30%) Oracle EBS
6 1 (0.15%) Oracle ERP
6 1 (0.15%) Oracle Financials
6 1 (0.15%) Oracle Retail
6 1 (0.15%) Unit4 Business World
Cloud Services
1 19 (2.85%) Office 365
2 16 (2.40%) SuccessFactors
3 9 (1.35%) Cloud Computing
4 5 (0.75%) Amazon AWS
5 3 (0.45%) SaaS
6 2 (0.30%) IaaS
6 2 (0.30%) Microsoft Azure
6 2 (0.30%) PaaS
7 1 (0.15%) GitHub
7 1 (0.15%) Veeva
Communications & Networking
1 14 (2.10%) WAN
2 13 (1.95%) LAN
3 7 (1.05%) MPLS
4 6 (0.90%) Firewall
4 6 (0.90%) Internet
4 6 (0.90%) SMS
5 4 (0.60%) Skype
5 4 (0.60%) VoIP
6 3 (0.45%) 3G
6 3 (0.45%) Broadband
6 3 (0.45%) Radio Access Network
6 3 (0.45%) TCP/IP
7 2 (0.30%) 4G
7 2 (0.30%) DNS
7 2 (0.30%) Network Security
7 2 (0.30%) Unified Communications
7 2 (0.30%) VoLTE
7 2 (0.30%) Wi-Fi
8 1 (0.15%) PABX
8 1 (0.15%) Wireless
Database & Business Intelligence
1 4 (0.60%) Big Data
1 4 (0.60%) SAP HANA
2 3 (0.45%) Data Warehouse
2 3 (0.45%) SQL Server
3 2 (0.30%) Hadoop
4 1 (0.15%) Blockchain
4 1 (0.15%) BusinessObjects
4 1 (0.15%) BusinessObjects XI
4 1 (0.15%) MySQL
4 1 (0.15%) SQL Server 2008
4 1 (0.15%) SQL Server 2014
Development Applications
1 7 (1.05%) JIRA
2 1 (0.15%) Jenkins
2 1 (0.15%) Mercurial
2 1 (0.15%) Subversion
General
1 160 (23.99%) Finance
2 54 (8.10%) Telecoms
3 32 (4.80%) Retail
4 26 (3.90%) Banking
5 21 (3.15%) Legal
6 10 (1.50%) Back Office
6 10 (1.50%) Billing
7 9 (1.35%) Law
8 7 (1.05%) Advertising
8 7 (1.05%) Investment Banking
8 7 (1.05%) Marketing
8 7 (1.05%) Pharmaceutical
9 5 (0.75%) Manufacturing
9 5 (0.75%) Publishing
10 4 (0.60%) Electronics
10 4 (0.60%) Financial Institution
10 4 (0.60%) Local Government
11 3 (0.45%) Retail Banking
12 2 (0.30%) Automotive
12 2 (0.30%) Games
Libraries, Frameworks & Software Standards
1 9 (1.35%) Web Services
2 1 (0.15%) CSS
2 1 (0.15%) HTML
2 1 (0.15%) LAMP
2 1 (0.15%) Node.js
2 1 (0.15%) Oracle Fusion
2 1 (0.15%) React
2 1 (0.15%) Velocity
2 1 (0.15%) WS-I
2 1 (0.15%) XML
2 1 (0.15%) XML Messaging
Miscellaneous
1 58 (8.70%) Analytical Skills
2 29 (4.35%) Data Centre
3 22 (3.30%) Management Information System
4 18 (2.70%) Virtual Team
5 15 (2.25%) CMDB
6 9 (1.35%) Data Protection Act
7 8 (1.20%) Smart Meter
7 8 (1.20%) User Experience
8 3 (0.45%) Blackberry
8 3 (0.45%) Digital TV
8 3 (0.45%) Greenfield Project
8 3 (0.45%) NHS
9 2 (0.30%) Computer Science
9 2 (0.30%) EPoS
9 2 (0.30%) IVR
9 2 (0.30%) Life Science
9 2 (0.30%) N-Tier
9 2 (0.30%) Public Cloud
9 2 (0.30%) Reinsurance
9 2 (0.30%) Social Media
Operating Systems
1 25 (3.75%) Windows
2 9 (1.35%) Windows Server
3 8 (1.20%) Windows 7
4 5 (0.75%) Windows Server 2008
5 4 (0.60%) Windows 10
6 3 (0.45%) Android
6 3 (0.45%) Unix
6 3 (0.45%) Windows 8
6 3 (0.45%) Windows Server 2012
7 2 (0.30%) Apple iOS
7 2 (0.30%) Linux
8 1 (0.15%) Mac OS X
8 1 (0.15%) Windows 2000 Server
Processes & Methodologies
1 428 (64.17%) ITIL
2 310 (46.48%) Service Delivery
3 275 (41.23%) Service Management
4 125 (18.74%) Stakeholder Management
5 105 (15.74%) Project Management
6 97 (14.54%) Service Design
7 84 (12.59%) ITIL V3
8 81 (12.14%) ITSM
9 78 (11.69%) Agile Software Development
10 68 (10.19%) Change Management
11 53 (7.95%) Continuous Improvement
12 50 (7.50%) Incident Management
13 49 (7.35%) PRINCE2
14 36 (5.40%) Problem Management
15 34 (5.10%) CRM
15 34 (5.10%) Release Management
16 33 (4.95%) Stakeholder Engagement
17 32 (4.80%) Coaching
18 28 (4.20%) Line Management
18 28 (4.20%) Supplier Management
Programming Languages
1 5 (0.75%) C
2 4 (0.60%) SQL
3 2 (0.30%) VBA
4 1 (0.15%) PHP
Qualifications
1 92 (13.79%) ITIL Certification
2 82 (12.29%) Security Cleared
3 62 (9.30%) SC Cleared
4 29 (4.35%) Degree
5 13 (1.95%) BPSS Clearance
5 13 (1.95%) DV Cleared
5 13 (1.95%) ITIL Foundation Certificate
6 9 (1.35%) PRINCE2 Certification
7 7 (1.05%) PMP
8 6 (0.90%) Master's Degree
9 4 (0.60%) CCNA
9 4 (0.60%) Cisco Certification
9 4 (0.60%) Microsoft Certification
10 3 (0.45%) PMI Certification
10 3 (0.45%) PRINCE2 Practitioner
11 2 (0.30%) CCA
11 2 (0.30%) ISEB
11 2 (0.30%) MCSE
12 1 (0.15%) CCAB
12 1 (0.15%) MBA
Quality Assurance & Compliance
1 99 (14.84%) SLA
2 15 (2.25%) QA
3 14 (2.10%) ISO/IEC 20000
4 13 (1.95%) ISO/IEC 27001
5 12 (1.80%) COBIT
6 11 (1.65%) Disclosure Scotland
7 6 (0.90%) Sarbanes-Oxley
8 5 (0.75%) PMO
9 4 (0.60%) GAMP
9 4 (0.60%) ISO 9001
10 3 (0.45%) GxP
11 1 (0.15%) Data Quality
11 1 (0.15%) ISO 20022
System Software
1 19 (2.85%) Active Directory
2 2 (0.30%) Hyper-V
2 2 (0.30%) VMware Infrastructure
3 1 (0.15%) Firmware
3 1 (0.15%) Terminal Services
3 1 (0.15%) VMware ESXi
3 1 (0.15%) VMware Workstation
Systems Management
1 5 (0.75%) SCCM
1 5 (0.75%) SCOM
2 3 (0.45%) SCOrch
2 3 (0.45%) SCSM
3 1 (0.15%) AirWatch
3 1 (0.15%) Cisco CUCM
3 1 (0.15%) Cisco IPCC
3 1 (0.15%) NetBackup
3 1 (0.15%) Tivoli Storage Manager
Vendors
1 44 (6.60%) SAP
2 41 (6.15%) Microsoft
3 27 (4.05%) ServiceNow
4 12 (1.80%) Cisco
4 12 (1.80%) Remedy
5 9 (1.35%) HP
5 9 (1.35%) IBM
6 7 (1.05%) Oracle
7 6 (0.90%) Apple
7 6 (0.90%) VMware
8 5 (0.75%) BMC
9 4 (0.60%) Citrix
9 4 (0.60%) Motorola
10 3 (0.45%) Salesforce.com
10 3 (0.45%) SolarWinds
11 2 (0.30%) ArcSight
11 2 (0.30%) Capita
11 2 (0.30%) IBM Sterling
11 2 (0.30%) Mitel
11 2 (0.30%) Tableau
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