Technical Support Contracts in England

Technical Support
UK > England

The median Technical Support daily rate in England is £205, according to job vacancies posted in the 6 months leading up to 23 September 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
23 Sep 2024
Same period 2023 Same period 2022
Rank 382 459 644
Rank change year-on-year +77 +185 -45
Contract jobs requiring a Technical Support 131 139 133
As % of all contract jobs advertised in England 0.40% 0.33% 0.19%
As % of the Job Titles category 0.43% 0.35% 0.20%
Number of daily rates quoted 71 110 91
10th Percentile £150 £148 £173
25th Percentile £189 £200 £210
Median daily rate (50th Percentile) £205 £250 £300
Median % change year-on-year -18.00% -16.53% +19.80%
75th Percentile £283 £315 £400
90th Percentile £469 £585 £550
UK median daily rate £205 £250 £293
% change year-on-year -18.00% -14.53% +19.39%
Number of hourly rates quoted 15 3 2
10th Percentile £11.83 £17.80 -
25th Percentile £12.42 £20.88 -
Median hourly rate £13.00 £26.00 £17.00
Median % change year-on-year -50.00% +52.94% +3.03%
75th Percentile £33.00 £28.88 -
90th Percentile £48.75 £30.60 -
UK median hourly rate £13.00 £26.25 £17.00
% change year-on-year -50.48% +54.41% +4.62%

All Contract IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 30,257 39,563 67,259
% of contract IT jobs with a recognized job title 92.90% 94.16% 95.31%
Number of daily rates quoted 18,688 27,613 47,942
10th Percentile £300 £300 £313
25th Percentile £413 £425 £431
Median daily rate (50th Percentile) £525 £548 £550
Median % change year-on-year -4.11% -0.45% +10.00%
75th Percentile £638 £650 £650
90th Percentile £750 £750 £750
UK median daily rate £525 £530 £550
% change year-on-year -0.94% -3.64% +10.00%
Number of hourly rates quoted 1,419 1,362 1,617
10th Percentile £14.84 £15.25 £13.25
25th Percentile £21.37 £19.06 £16.25
Median hourly rate £46.18 £45.00 £26.00
Median % change year-on-year +2.62% +73.08% +30.00%
75th Percentile £67.50 £65.00 £57.50
90th Percentile £75.00 £77.50 £71.50
UK median hourly rate £43.00 £44.50 £26.00
% change year-on-year -3.37% +71.15% +30.00%

Technical Support
Job Vacancy Trend in England

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Technical Support in England

Technical Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Technical Support in England.

Daily rate trend for Technical Support in England

Technical Support
Daily Rate Histogram in England

Daily rate distribution for jobs citing Technical Support in England over the 6 months to 23 September 2024.

Daily rate histogram for Technical Support in England

Technical Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Technical Support in England.

Hourly rate trend for Technical Support in England

Technical Support
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Technical Support in England over the 6 months to 23 September 2024.

Hourly rate histogram for Technical Support in England

Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the England region over the 6 months to 23 September 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East +50 66 £205 -16.33% 41
London +29 19 £300 +9.09% 15
Midlands +27 17 £456 +65.91% 17
South West +5 14 £153 -38.80% 25
East of England +23 9 £178 -40.67% 11
West Midlands +17 9 £456 +204.17% 7
East Midlands +7 8 - - 10
North of England +34 5 £228 +32.85% 43
North West +19 3 £228 +24.66% 16
Yorkshire +10 2 £313 +95.31% 16
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 23 September 2024, Technical Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Technical Support in the job title.

1 53 (40.46%) ITIL
2 44 (33.59%) Windows
3 41 (31.30%) Social Skills
4 33 (25.19%) JavaScript
5 30 (22.90%) Customer Service
6 27 (20.61%) Security Cleared
7 22 (16.79%) Oracle
8 21 (16.03%) MySQL
8 21 (16.03%) OO
8 21 (16.03%) Microsoft
8 21 (16.03%) Relational Database
9 20 (15.27%) Linux
10 19 (14.50%) CSS
10 19 (14.50%) XML
10 19 (14.50%) Active Directory
11 18 (13.74%) ITSM
11 18 (13.74%) Problem-Solving
12 15 (11.45%) Microsoft 365
13 14 (10.69%) SQL
13 14 (10.69%) Python
14 13 (9.92%) Unix
14 13 (9.92%) Perl
14 13 (9.92%) Java
15 12 (9.16%) Degree
16 11 (8.40%) AngularJS
16 11 (8.40%) React
17 10 (7.63%) Azure
18 9 (6.87%) SCCM
18 9 (6.87%) CMDB
18 9 (6.87%) Service Management

Technical Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (3.05%) Microsoft Exchange
1 4 (3.05%) SharePoint
2 1 (0.76%) Moodle
2 1 (0.76%) WordPress
Applications
1 8 (6.11%) Microsoft Office
2 3 (2.29%) Microsoft Excel
3 1 (0.76%) Microsoft PowerPoint
Business Applications
1 2 (1.53%) Unit4 Business World
Cloud Services
1 15 (11.45%) Microsoft 365
2 10 (7.63%) Azure
3 6 (4.58%) AWS
3 6 (4.58%) GCP
4 4 (3.05%) Entra ID
4 4 (3.05%) SuccessFactors
5 2 (1.53%) Power Platform
6 1 (0.76%) OneDrive
6 1 (0.76%) PaaS
6 1 (0.76%) PowerApps
6 1 (0.76%) SaaS
Communications & Networking
1 6 (4.58%) HTTP
1 6 (4.58%) IMAP
1 6 (4.58%) POP3
1 6 (4.58%) SMTP
1 6 (4.58%) TCP/IP
2 3 (2.29%) Internet
2 3 (2.29%) Remote Desktop
2 3 (2.29%) VoIP
3 2 (1.53%) Firewall
3 2 (1.53%) WAN
3 2 (1.53%) Wireless
4 1 (0.76%) DHCP
4 1 (0.76%) FTP
4 1 (0.76%) iSCSI
4 1 (0.76%) LAN
4 1 (0.76%) PBX
4 1 (0.76%) Structured Cabling
4 1 (0.76%) VPN
4 1 (0.76%) Wi-Fi
Database & Business Intelligence
1 21 (16.03%) MySQL
1 21 (16.03%) Relational Database
2 8 (6.11%) MariaDB
3 1 (0.76%) Geospatial Data
3 1 (0.76%) GIS
3 1 (0.76%) Power BI
3 1 (0.76%) SQL Server
Development Applications
1 8 (6.11%) Browser DevTools
1 8 (6.11%) Firebug
2 3 (2.29%) JIRA
General
1 41 (31.30%) Social Skills
2 9 (6.87%) Public Sector
3 7 (5.34%) Finance
4 5 (3.82%) Analytical Skills
4 5 (3.82%) Telecoms
5 4 (3.05%) French Language
5 4 (3.05%) Manufacturing
6 3 (2.29%) Electronics
6 3 (2.29%) Marketing
7 2 (1.53%) Automotive
7 2 (1.53%) Banking
7 2 (1.53%) Legal
7 2 (1.53%) Retail
8 1 (0.76%) Aerospace
8 1 (0.76%) Back Office
8 1 (0.76%) Financial Institution
8 1 (0.76%) German Language
8 1 (0.76%) Influencing Skills
8 1 (0.76%) Multimedia
8 1 (0.76%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 19 (14.50%) CSS
1 19 (14.50%) XML
2 11 (8.40%) AngularJS
2 11 (8.40%) React
3 8 (6.11%) HTML
4 6 (4.58%) JDBC
4 6 (4.58%) LDAP
4 6 (4.58%) ODBC
4 6 (4.58%) REST
4 6 (4.58%) SAML
4 6 (4.58%) SOAP
4 6 (4.58%) Web Services
5 1 (0.76%) Software Packaging
Miscellaneous
1 9 (6.87%) CMDB
1 9 (6.87%) Self-Motivation
2 5 (3.82%) Onboarding
2 5 (3.82%) Video Conferencing
3 2 (1.53%) Management Information System
4 1 (0.76%) Blackberry
4 1 (0.76%) Data Protection Act
4 1 (0.76%) FMCG
4 1 (0.76%) IVR
4 1 (0.76%) Learning Management System
4 1 (0.76%) Replication
4 1 (0.76%) Smartphone
4 1 (0.76%) Tandem
4 1 (0.76%) Team-Oriented Environment
4 1 (0.76%) Virtual Team
Operating Systems
1 44 (33.59%) Windows
2 20 (15.27%) Linux
3 13 (9.92%) Unix
4 6 (4.58%) Windows Server
5 5 (3.82%) Apple iOS
5 5 (3.82%) Windows 10
6 4 (3.05%) Red Hat Enterprise Linux
7 3 (2.29%) AIX
7 3 (2.29%) Solaris
7 3 (2.29%) SUSE Linux Enterprise Server
8 2 (1.53%) Android
9 1 (0.76%) Mac OS
9 1 (0.76%) Mac OS X
9 1 (0.76%) Windows 7
9 1 (0.76%) Windows Server 2012
9 1 (0.76%) Windows Server 2016
Processes & Methodologies
1 53 (40.46%) ITIL
2 30 (22.90%) Customer Service
3 21 (16.03%) OO
4 18 (13.74%) ITSM
4 18 (13.74%) Problem-Solving
5 9 (6.87%) Service Management
6 8 (6.11%) Continuous Improvement
6 8 (6.11%) Mobile Device Management
7 7 (5.34%) Computer Science
7 7 (5.34%) OOP
8 6 (4.58%) Data Extraction
8 6 (4.58%) Root Cause Analysis
9 5 (3.82%) Migration
9 5 (3.82%) User Experience
10 4 (3.05%) Break/Fix
10 4 (3.05%) Business Continuity
10 4 (3.05%) Business Intelligence
10 4 (3.05%) Change Management
10 4 (3.05%) Project Management
11 3 (2.29%) Customer Requirements
Programming Languages
1 33 (25.19%) JavaScript
2 14 (10.69%) Python
2 14 (10.69%) SQL
3 13 (9.92%) Java
3 13 (9.92%) Perl
4 6 (4.58%) PowerShell
5 1 (0.76%) Objective-C
5 1 (0.76%) Swift
Qualifications
1 27 (20.61%) Security Cleared
2 12 (9.16%) Degree
3 7 (5.34%) SC Cleared
4 3 (2.29%) BPSS Clearance
5 2 (1.53%) Cisco Certification
5 2 (1.53%) DV Cleared
5 2 (1.53%) ITIL Certification
6 1 (0.76%) CCNP
6 1 (0.76%) Computer Science Degree
6 1 (0.76%) DBS Check
6 1 (0.76%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 7 (5.34%) SLA
2 3 (2.29%) Accessibility
3 1 (0.76%) ISO/IEC 27001
System Software
1 19 (14.50%) Active Directory
2 8 (6.11%) VMware Infrastructure
3 2 (1.53%) Microsoft Virtual Server
3 2 (1.53%) Virtual Servers
4 1 (0.76%) Virtual Machines
4 1 (0.76%) VMware NSX
Systems Management
1 9 (6.87%) SCCM
2 3 (2.29%) NetBackup
3 1 (0.76%) Jamf Pro
3 1 (0.76%) Microsoft Intune
3 1 (0.76%) vCenter Server
Vendors
1 22 (16.79%) Oracle
2 21 (16.03%) Microsoft
3 8 (6.11%) VMware
4 7 (5.34%) Google
5 6 (4.58%) Okta
6 5 (3.82%) SAP
7 4 (3.05%) Meraki
7 4 (3.05%) ServiceNow
7 4 (3.05%) Splunk
8 3 (2.29%) Apple
8 3 (2.29%) HP
8 3 (2.29%) Veritas
9 2 (1.53%) Cisco
10 1 (0.76%) Dell
10 1 (0.76%) Ericsson
10 1 (0.76%) Fujitsu
10 1 (0.76%) Juniper
10 1 (0.76%) McAfee
10 1 (0.76%) Nokia
10 1 (0.76%) Ribbon