Period
to 23 November 2017

The median annual salary for an IT Support Manager was £42,500 in advertised job vacancies during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Manager
UK
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 1012 1051 1100
Rank change year-on-year +39 +49 +25
Permanent jobs requiring an IT Support Manager 177 186 196
As % of all permanent IT jobs advertised in the UK 0.098% 0.098% 0.090%
As % of the Job Titles category 0.10% 0.10% 0.093%
Number of salaries quoted 118 181 166
UK median annual salary £42,500 £45,000 £45,000
Median salary % change year-on-year -5.56% - -
10th Percentile £31,250 £30,500 £31,875
90th Percentile £68,250 £62,500 £58,750
UK excluding London median annual salary £42,500 £42,500 £45,000
% change year-on-year - -5.56% +9.76%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172559 183130 209788
% of permanent IT jobs with a recognized job title 95.79% 96.48% 96.46%
Number of salaries quoted 138476 153185 174290
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

IT Support Manager
Job Vacancy Trend

Job postings that featured IT Support Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support Manager in the UK

IT Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Manager.

Salary trend for IT Support Manager in the UK

IT Support Manager
Salary Histogram

The salary distribution of IT jobs citing IT Support Manager over the 6 months to 23 November 2017.

Salary histogram for IT Support Manager in the UK

IT Support Manager
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Manager within the UK over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +26 174 £42,500 -5.56% 1
London +38 95 £42,500 -5.56%
UK excluding London +4 81 £42,500 - 1
South West +10 22 £42,250 +9.03%
North of England +12 18 £42,500 +57.41%
Midlands +19 17 £42,500 -
West Midlands +15 14 £39,500 -8.93%
South East +7 14 £46,000 -8.00% 1
North West -10 14 £42,500 +25.93%
East of England -5 9 £40,000 -15.79%
Yorkshire +27 4 £37,500 +50.00%
East Midlands +27 3 £42,500 +13.33%
Scotland -9 1 £60,000 -
Wales - 1 - -

IT Support Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 November 2017, IT Support Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring IT Support Manager in the job title.

1 65 (36.72%) Finance
2 61 (34.46%) Windows
3 59 (33.33%) Analytical Skills
4 54 (30.51%) Active Directory
5 52 (29.38%) ITIL
6 51 (28.81%) Continuous Improvement
7 48 (27.12%) Incident Management
8 47 (26.55%) Back Office
9 46 (25.99%) Stakeholder Management
10 44 (24.86%) Banking
11 43 (24.29%) Asset Management
12 42 (23.73%) Investment Banking
12 42 (23.73%) Retail Banking
12 42 (23.73%) Wealth Management
12 42 (23.73%) Front Office
12 42 (23.73%) Equities
12 42 (23.73%) Microsoft
13 37 (20.90%) SLA
14 34 (19.21%) Windows Server
15 24 (13.56%) Microsoft Certification
16 23 (12.99%) MS Exchange
17 21 (11.86%) Microsoft Office
18 20 (11.30%) MCSE
18 20 (11.30%) Office 365
19 19 (10.73%) VMware
20 18 (10.17%) DNS
21 17 (9.60%) TCP/IP
21 17 (9.60%) MCSA
21 17 (9.60%) Service Delivery
21 17 (9.60%) Degree

IT Support Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (12.99%) MS Exchange
2 14 (7.91%) SharePoint
3 6 (3.39%) Exchange Server 2010
4 5 (2.82%) Moodle
5 4 (2.26%) Exchange Server 2013
6 3 (1.69%) Skype for Business
7 2 (1.13%) WordPress
8 1 (0.56%) Apache Spark
8 1 (0.56%) BizTalk Server
8 1 (0.56%) Confluence
8 1 (0.56%) OpenStack
8 1 (0.56%) WebSphere
Applications
1 21 (11.86%) Microsoft Office
2 2 (1.13%) AutoCAD
Business Applications
1 1 (0.56%) Visualfiles
Cloud Services
1 20 (11.30%) Office 365
2 10 (5.65%) Microsoft Azure
3 4 (2.26%) G Suite
4 2 (1.13%) SaaS
5 1 (0.56%) Adobe Creative Cloud
5 1 (0.56%) Amazon AWS
5 1 (0.56%) Amazon EMR
5 1 (0.56%) Amazon Kinesis
5 1 (0.56%) Google Cloud Platform
Communications & Networking
1 18 (10.17%) DNS
2 17 (9.60%) TCP/IP
3 16 (9.04%) DHCP
4 11 (6.21%) VLAN
5 6 (3.39%) Firewall
5 6 (3.39%) LAN
5 6 (3.39%) WAN
6 5 (2.82%) SAN
6 5 (2.82%) Skype
7 3 (1.69%) Internet
7 3 (1.69%) IP Telephony
7 3 (1.69%) SMS
7 3 (1.69%) VoIP
8 2 (1.13%) Fibre Channel
8 2 (1.13%) NAS
8 2 (1.13%) SSL
8 2 (1.13%) VPN
8 2 (1.13%) Wi-Fi
8 2 (1.13%) Wireless
9 1 (0.56%) NetScaler
Database & Business Intelligence
1 11 (6.21%) SQL Server
2 2 (1.13%) BusinessObjects
2 2 (1.13%) SQL Server 2014
3 1 (0.56%) Amazon Redshift
3 1 (0.56%) Apache Hive
3 1 (0.56%) Big Data
3 1 (0.56%) Crystal Reports
3 1 (0.56%) Hadoop
3 1 (0.56%) Impala
3 1 (0.56%) Redis
3 1 (0.56%) SQL Server Reporting Services
Development Applications
1 5 (2.82%) Team Foundation Server
2 1 (0.56%) JIRA
General
1 65 (36.72%) Finance
2 47 (26.55%) Back Office
3 44 (24.86%) Banking
4 42 (23.73%) Front Office
4 42 (23.73%) Investment Banking
4 42 (23.73%) Retail Banking
5 13 (7.34%) Retail
6 7 (3.95%) Telecoms
7 5 (2.82%) Marketing
8 4 (2.26%) Advertising
8 4 (2.26%) Military
9 3 (1.69%) Billing
10 2 (1.13%) Games
10 2 (1.13%) Manufacturing
10 2 (1.13%) Pharmaceutical
11 1 (0.56%) Mandarin Language
Libraries, Frameworks & Software Standards
1 6 (3.39%) .NET
2 4 (2.26%) AngularJS
2 4 (2.26%) REST
3 1 (0.56%) Apache Flex
3 1 (0.56%) scikit-learn
3 1 (0.56%) TensorFlow
Miscellaneous
1 59 (33.33%) Analytical Skills
2 42 (23.73%) Equities
3 7 (3.95%) Data Centre
4 6 (3.39%) Management Information System
5 5 (2.82%) EPoS
5 5 (2.82%) VLE
6 3 (1.69%) Replication
6 3 (1.69%) Virtual Team
7 2 (1.13%) CCTV
7 2 (1.13%) Computer Science
7 2 (1.13%) Fintech
7 2 (1.13%) FMCG
7 2 (1.13%) Hedge funds
7 2 (1.13%) PKI
7 2 (1.13%) PMI
7 2 (1.13%) RSA SecurID
8 1 (0.56%) Client/Server
8 1 (0.56%) Foreign Exchange (FX)
8 1 (0.56%) HP Storage
8 1 (0.56%) Mainframe
Operating Systems
1 61 (34.46%) Windows
2 34 (19.21%) Windows Server
3 12 (6.78%) Windows Server 2012
4 9 (5.08%) Linux
4 9 (5.08%) Windows 10
5 8 (4.52%) Windows Server 2008
6 5 (2.82%) Windows 7
7 4 (2.26%) Unix
8 3 (1.69%) Red Hat Enterprise Linux
9 2 (1.13%) Mac OS X
9 2 (1.13%) Windows 8
Processes & Methodologies
1 52 (29.38%) ITIL
2 51 (28.81%) Continuous Improvement
3 48 (27.12%) Incident Management
4 46 (25.99%) Stakeholder Management
5 43 (24.29%) Asset Management
6 42 (23.73%) Wealth Management
7 17 (9.60%) Service Delivery
8 16 (9.04%) Service Management
9 13 (7.34%) Project Management
10 10 (5.65%) PRINCE2
11 9 (5.08%) Business Intelligence
11 9 (5.08%) People Management
12 8 (4.52%) Agile Software Development
12 8 (4.52%) Line Management
12 8 (4.52%) Mentoring
13 7 (3.95%) IT Strategy
13 7 (3.95%) Problem Management
14 6 (3.39%) Change Management
14 6 (3.39%) ITSM
15 5 (2.82%) Disaster Recovery
Programming Languages
1 7 (3.95%) SQL
2 5 (2.82%) C#
3 3 (1.69%) C
3 3 (1.69%) Java
4 1 (0.56%) PowerShell
4 1 (0.56%) T-SQL
Qualifications
1 24 (13.56%) Microsoft Certification
2 20 (11.30%) MCSE
3 17 (9.60%) Degree
3 17 (9.60%) MCSA
4 13 (7.34%) CCNA
4 13 (7.34%) Cisco Certification
5 12 (6.78%) CCNP
6 5 (2.82%) ITIL Certification
6 5 (2.82%) MCP
7 4 (2.26%) MCTS
7 4 (2.26%) SC Cleared
7 4 (2.26%) Security Cleared
8 2 (1.13%) MCITP
8 2 (1.13%) PMI Certification
9 1 (0.56%) DBS Check
9 1 (0.56%) MCDST
9 1 (0.56%) MOS
Quality Assurance & Compliance
1 37 (20.90%) SLA
2 3 (1.69%) QA
3 2 (1.13%) ISO 9001
3 2 (1.13%) ISO/IEC 20000
4 1 (0.56%) PMO
System Software
1 54 (30.51%) Active Directory
2 8 (4.52%) VMware Infrastructure
3 6 (3.39%) Hyper-V
4 3 (1.69%) vSphere
4 3 (1.69%) XenApp
5 2 (1.13%) VMware ESXi
6 1 (0.56%) Terminal Server
6 1 (0.56%) Terminal Services
6 1 (0.56%) Virtual Servers
6 1 (0.56%) VirtualBox
6 1 (0.56%) VMware Server
6 1 (0.56%) Xsan
Systems Management
1 3 (1.69%) SCCM
2 2 (1.13%) WSUS
3 1 (0.56%) Backup Exec
3 1 (0.56%) Systems Management Server (SMS)
Vendors
1 42 (23.73%) Microsoft
2 19 (10.73%) VMware
3 9 (5.08%) Cisco
4 8 (4.52%) Citrix
5 5 (2.82%) Apple
6 4 (2.26%) SAP
6 4 (2.26%) Sophos
7 3 (1.69%) Google
7 3 (1.69%) Red Hat
7 3 (1.69%) Veeam
8 2 (1.13%) HP
8 2 (1.13%) Remedy
8 2 (1.13%) Sun
9 1 (0.56%) Adobe
9 1 (0.56%) Dell
9 1 (0.56%) IBM
9 1 (0.56%) Oracle
9 1 (0.56%) Progress
9 1 (0.56%) Unisys
9 1 (0.56%) WatchGuard