Support Analyst Contracts in England

Support Analyst
UK > England

The median Support Analyst daily rate in England is £225 according to job vacancies posted during the 6 months to 29 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
29 May 2024
Same period 2023 Same period 2022
Rank 295 247 267
Rank change year-on-year -48 +20 +73
Contract jobs requiring a Support Analyst 268 489 707
As % of all contract jobs advertised in England 0.73% 1.03% 1.00%
As % of the Job Titles category 0.79% 1.09% 1.05%
Number of daily rates quoted 196 381 498
10th Percentile £158 £146 £139
25th Percentile £188 £188 £168
Median daily rate (50th Percentile) £225 £300 £250
Median % change year-on-year -25.00% +20.00% +12.99%
75th Percentile £365 £575 £394
90th Percentile £500 £700 £575
UK median daily rate £225 £271 £250
% change year-on-year -16.82% +8.20% +17.65%
Number of hourly rates quoted 24 40 62
10th Percentile £12.22 £13.86 £12.22
25th Percentile £19.81 £16.93 £15.06
Median hourly rate £21.50 £22.57 £17.54
Median % change year-on-year -4.72% +28.69% +6.27%
75th Percentile £23.75 £27.31 £22.88
90th Percentile - £32.65 £28.75
UK median hourly rate £21.00 £22.57 £17.50
% change year-on-year -6.94% +28.94% +7.69%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,105 44,948 67,278
% of contract IT jobs with a recognized job title 92.73% 94.59% 95.42%
Number of daily rates quoted 22,534 31,954 48,043
10th Percentile £285 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £530
Median % change year-on-year -4.55% +3.77% +6.91%
75th Percentile £638 £663 £650
90th Percentile £750 £763 £750
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +7.69%
Number of hourly rates quoted 2,538 1,319 1,809
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £20.00 £15.75
Median hourly rate £37.50 £45.00 £23.50
Median % change year-on-year -16.67% +91.49% +9.30%
75th Percentile £61.60 £65.75 £49.25
90th Percentile £73.75 £77.50 £65.00
UK median hourly rate £37.50 £45.00 £24.00
% change year-on-year -16.67% +87.50% +6.90%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Support Analyst in England.

Daily rate trend for Support Analyst in England

Support Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Support Analyst in England over the 6 months to 29 May 2024.

Daily rate histogram for Support Analyst in England

Support Analyst
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Support Analyst in England.

Hourly rate trend for Support Analyst in England

Support Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Support Analyst in England over the 6 months to 29 May 2024.

Hourly rate histogram for Support Analyst in England

Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the England region over the 6 months to 29 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -27 131 £325 -40.91% 79
Midlands +26 32 £185 -1.33% 25
North of England -10 32 £200 -15.79% 37
South East -50 32 £169 -23.30% 31
West Midlands +24 30 £185 -2.63% 8
South West +20 25 £225 +47.54% 27
East of England +4 18 £325 +62.50% 17
North West -1 16 £201 -19.50% 17
Yorkshire 0 12 £190 +5.56% 18
North East +7 4 £190 -20.00% 3
East Midlands +8 2 £210 +79.87% 17
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 29 May 2024, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Analyst in the job title.

1 105 (39.18%) Windows
2 101 (37.69%) Social Skills
3 97 (36.19%) Microsoft
4 65 (24.25%) Microsoft 365
5 64 (23.88%) ITIL
6 63 (23.51%) Active Directory
7 61 (22.76%) Customer Service
8 56 (20.90%) Microsoft Office
9 49 (18.28%) Windows 10
10 47 (17.54%) Finance
11 35 (13.06%) Service Management
11 35 (13.06%) Problem-Solving
12 33 (12.31%) Azure
13 29 (10.82%) SQL
14 27 (10.07%) Security Cleared
15 25 (9.33%) ServiceNow
16 24 (8.96%) SC Cleared
17 21 (7.84%) ITSM
17 21 (7.84%) Python
18 20 (7.46%) Linux
18 20 (7.46%) Apple
18 20 (7.46%) Asset Management
18 20 (7.46%) Incident Management
18 20 (7.46%) Analytical Skills
19 19 (7.09%) Microsoft Intune
19 19 (7.09%) Risk Management
20 18 (6.72%) Banking
21 17 (6.34%) Front Office
21 17 (6.34%) Back Office
21 17 (6.34%) Windows Server

Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (5.22%) CMS
2 10 (3.73%) Microsoft Exchange
3 7 (2.61%) SharePoint
4 5 (1.87%) Skype for Business
5 2 (0.75%) Apache
5 2 (0.75%) Appian
5 2 (0.75%) Confluence
Applications
1 56 (20.90%) Microsoft Office
2 14 (5.22%) MS Visio
3 13 (4.85%) Microsoft Excel
4 5 (1.87%) Microsoft PowerPoint
4 5 (1.87%) Spreadsheet
5 1 (0.37%) AutoCAD
Business Applications
1 6 (2.24%) Markit EDM
1 6 (2.24%) thinkFolio
2 5 (1.87%) Odoo
3 3 (1.12%) SAP S/4HANA
4 2 (0.75%) Endur
4 2 (0.75%) Oracle EBS
4 2 (0.75%) Oracle EBS R12
4 2 (0.75%) Oracle Procure-to-Pay
5 1 (0.37%) FLEXCUBE
5 1 (0.37%) IBM Planning Analytics
5 1 (0.37%) JDE EnterpriseOne
5 1 (0.37%) Maximo
5 1 (0.37%) Misys Opics
5 1 (0.37%) Oracle Assets
5 1 (0.37%) Oracle Cash Management
5 1 (0.37%) Oracle General Ledger
5 1 (0.37%) Oracle Internet Expenses
5 1 (0.37%) Oracle iProcurement
5 1 (0.37%) Oracle Payables
5 1 (0.37%) Oracle Receivables
Cloud Services
1 65 (24.25%) Microsoft 365
2 33 (12.31%) Azure
3 8 (2.99%) Google Workspace
4 6 (2.24%) Entra ID
5 4 (1.49%) OneDrive
6 2 (0.75%) AWS
6 2 (0.75%) Cloud Computing
6 2 (0.75%) OCI
7 1 (0.37%) Asana
7 1 (0.37%) Dynamics 365
7 1 (0.37%) SaaS
7 1 (0.37%) Slack
7 1 (0.37%) WhatsApp
7 1 (0.37%) Yammer
Communications & Networking
1 9 (3.36%) Wireless
2 8 (2.99%) VPN
3 7 (2.61%) Firewall
3 7 (2.61%) LAN
3 7 (2.61%) WAN
4 5 (1.87%) DNS
4 5 (1.87%) Internet
4 5 (1.87%) Skype
5 4 (1.49%) DHCP
6 3 (1.12%) TCP/IP
7 2 (0.75%) Intranet
7 2 (0.75%) Remote Desktop
7 2 (0.75%) VoIP
7 2 (0.75%) Wi-Fi
8 1 (0.37%) HTTP
8 1 (0.37%) IP Telephony
8 1 (0.37%) VLAN
Database & Business Intelligence
1 10 (3.73%) Relational Database
2 6 (2.24%) SQL Server
3 3 (1.12%) Data Vault
3 3 (1.12%) NonStop SQL
4 2 (0.75%) Oracle Reports
4 2 (0.75%) PostgreSQL
5 1 (0.37%) Data Warehouse
5 1 (0.37%) GIS
5 1 (0.37%) RDBMS
5 1 (0.37%) SAP BW
Development Applications
1 9 (3.36%) JIRA
2 2 (0.75%) Git
3 1 (0.37%) Toad
General
1 101 (37.69%) Social Skills
2 47 (17.54%) Finance
3 20 (7.46%) Analytical Skills
4 18 (6.72%) Banking
5 17 (6.34%) Back Office
5 17 (6.34%) Front Office
6 11 (4.10%) Public Sector
7 10 (3.73%) Investment Banking
8 8 (2.99%) Local Government
9 6 (2.24%) Law
10 5 (1.87%) Billing
10 5 (1.87%) Inclusion and Diversity
10 5 (1.87%) Organisational Skills
11 4 (1.49%) Pharmaceutical
11 4 (1.49%) Presentation Skills
11 4 (1.49%) Telecoms
12 3 (1.12%) German Language
13 2 (0.75%) Legal
14 1 (0.37%) Advertising
14 1 (0.37%) Manufacturing
Libraries, Frameworks & Software Standards
1 4 (1.49%) FIX Protocol
2 2 (0.75%) Middleware
2 2 (0.75%) XML
3 1 (0.37%) CSS
3 1 (0.37%) HTML
3 1 (0.37%) JSON
3 1 (0.37%) RESTful
3 1 (0.37%) SAML
Miscellaneous
1 10 (3.73%) iPhone
2 9 (3.36%) Derivative
2 9 (3.36%) Driving Licence
3 6 (2.24%) Equities
4 5 (1.87%) CMDB
4 5 (1.87%) iPad
4 5 (1.87%) Management Information System
4 5 (1.87%) OTC Derivatives
4 5 (1.87%) SWIFT Messaging Network
4 5 (1.87%) Video Conferencing
5 4 (1.49%) Analytical Mindset
5 4 (1.49%) EPoS
5 4 (1.49%) Fixed Income
5 4 (1.49%) Foreign Exchange (FX)
5 4 (1.49%) Self-Motivation
6 3 (1.12%) AS400
7 2 (0.75%) Clustering
7 2 (0.75%) Data Protection Act
7 2 (0.75%) PDA
7 2 (0.75%) SCADA
Operating Systems
1 105 (39.18%) Windows
2 49 (18.28%) Windows 10
3 20 (7.46%) Linux
4 17 (6.34%) Windows Server
5 16 (5.97%) Apple iOS
6 15 (5.60%) Android
7 11 (4.10%) Mac OS
8 10 (3.73%) Windows Server 2016
9 9 (3.36%) Windows Server 2012
10 5 (1.87%) Unix
10 5 (1.87%) Windows Server 2019
11 2 (0.75%) Windows Server 2008
12 1 (0.37%) Red Hat Enterprise Linux
12 1 (0.37%) Windows Phone
Processes & Methodologies
1 64 (23.88%) ITIL
2 61 (22.76%) Customer Service
3 35 (13.06%) Problem-Solving
3 35 (13.06%) Service Management
4 21 (7.84%) ITSM
5 20 (7.46%) Asset Management
5 20 (7.46%) Incident Management
6 19 (7.09%) Risk Management
7 14 (5.22%) Continuous Improvement
7 14 (5.22%) Project Management
8 11 (4.10%) Problem Management
8 11 (4.10%) Service Delivery
9 10 (3.73%) Agile
9 10 (3.73%) Data Management
9 10 (3.73%) ERP
10 9 (3.36%) Mobile Device Management
10 9 (3.36%) Proactive Monitoring
10 9 (3.36%) Root Cause Analysis
10 9 (3.36%) User Acceptance Testing
10 9 (3.36%) Waterfall
Programming Languages
1 29 (10.82%) SQL
2 21 (7.84%) Python
3 14 (5.22%) PowerShell
4 8 (2.99%) Shell Script
5 2 (0.75%) Bash
5 2 (0.75%) C#
5 2 (0.75%) Perl
6 1 (0.37%) C
6 1 (0.37%) Java
6 1 (0.37%) JavaScript
6 1 (0.37%) T-SQL
6 1 (0.37%) VBA
Qualifications
1 27 (10.07%) Security Cleared
2 24 (8.96%) SC Cleared
3 7 (2.61%) Degree
4 6 (2.24%) Cisco Certification
4 6 (2.24%) DV Cleared
5 4 (1.49%) BPSS Clearance
5 4 (1.49%) MCP
6 3 (1.12%) A+ Certification
6 3 (1.12%) Microsoft Certification
7 2 (0.75%) (ISC)2 CCSP
7 2 (0.75%) CCENT
7 2 (0.75%) CISSP
7 2 (0.75%) CRISC
7 2 (0.75%) DBS Check
8 1 (0.37%) ACCA
8 1 (0.37%) CIMA
8 1 (0.37%) ITIL Certification
8 1 (0.37%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 13 (4.85%) SLA
2 6 (2.24%) ISO/IEC 27001
3 4 (1.49%) Data Quality
4 3 (1.12%) Disclosure Scotland
4 3 (1.12%) PMO
5 1 (0.37%) ISO 15022
System Software
1 63 (23.51%) Active Directory
2 6 (2.24%) Firmware
2 6 (2.24%) Hyper-V
3 4 (1.49%) VMware Infrastructure
4 3 (1.12%) Virtual Desktop
5 2 (0.75%) Terminal Services
5 2 (0.75%) Virtual Machines
6 1 (0.37%) Virtual Servers
6 1 (0.37%) VMware Server
6 1 (0.37%) XenApp
6 1 (0.37%) XenDesktop
Systems Management
1 19 (7.09%) Microsoft Intune
2 13 (4.85%) SCCM
3 7 (2.61%) Control-M
3 7 (2.61%) Grafana
3 7 (2.61%) ITRS Geneos
4 5 (1.87%) Jamf Pro
4 5 (1.87%) WSUS
5 3 (1.12%) Thomson Reuters DACS
6 2 (0.75%) Ansible
6 2 (0.75%) Microsoft Clustering
6 2 (0.75%) Single Sign-On
7 1 (0.37%) Systems Management Server (SMS)
Vendors
1 97 (36.19%) Microsoft
2 25 (9.33%) ServiceNow
3 20 (7.46%) Apple
4 12 (4.48%) Citrix
5 10 (3.73%) Oracle
6 9 (3.36%) SAP
7 8 (2.99%) Google
7 8 (2.99%) IBM
8 7 (2.61%) Dynatrace
9 6 (2.24%) Bloomberg
9 6 (2.24%) Cisco
10 5 (1.87%) Dell
10 5 (1.87%) Refinitiv
10 5 (1.87%) Veeam
10 5 (1.87%) VMware
11 4 (1.49%) Okta
11 4 (1.49%) Salesforce
11 4 (1.49%) Sybase
12 3 (1.12%) HP
13 2 (0.75%) OpenLink