Support Analyst Contracts in England

Support Analyst
UK > England

The median Support Analyst daily rate in England is £275, according to job vacancies posted in the 6 months leading up to 29 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
29 May 2025
Same period 2024 Same period 2023
Rank 246 293 258
Rank change year-on-year +47 -35 +6
Contract jobs requiring a Support Analyst 248 267 490
As % of all contract jobs advertised in England 1.04% 0.73% 1.03%
As % of the Job Titles category 1.12% 0.78% 1.09%
Number of daily rates quoted 137 195 382
10th Percentile £170 £158 £146
25th Percentile £213 £189 £189
Median daily rate (50th Percentile) £275 £225 £300
Median % change year-on-year +22.22% -25.00% +20.00%
75th Percentile £400 £365 £575
90th Percentile £525 £500 £700
UK median daily rate £275 £225 £271
% change year-on-year +22.22% -16.82% +8.20%
Number of hourly rates quoted 43 24 40
10th Percentile £17.44 £12.22 £13.86
25th Percentile £21.24 £19.81 £16.93
Median hourly rate £22.14 £21.50 £22.57
Median % change year-on-year +2.98% -4.72% +28.94%
75th Percentile £27.23 £23.75 £27.31
90th Percentile £33.75 - £32.65
UK median hourly rate £22.14 £21.00 £22.57
% change year-on-year +5.43% -6.94% +28.94%

All Contract IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 22,096 34,040 45,024
% of contract IT jobs with a recognized job title 92.31% 92.74% 94.58%
Number of daily rates quoted 14,636 22,553 32,010
10th Percentile £294 £285 £313
25th Percentile £406 £413 £425
Median daily rate (50th Percentile) £520 £525 £550
Median % change year-on-year -1.00% -4.55% +3.79%
75th Percentile £638 £638 £663
90th Percentile £750 £750 £763
UK median daily rate £505 £525 £540
% change year-on-year -3.81% -2.78% +2.86%
Number of hourly rates quoted 914 2,522 1,314
10th Percentile £14.00 £12.86 £14.25
25th Percentile £18.13 £16.30 £20.00
Median hourly rate £29.07 £37.50 £45.00
Median % change year-on-year -22.48% -16.67% +93.05%
75th Percentile £60.00 £61.60 £65.01
90th Percentile £75.00 £73.75 £77.00
UK median hourly rate £27.97 £37.18 £45.00
% change year-on-year -24.78% -17.38% +87.50%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Support Analyst in England.

Daily rate trend for Support Analyst in England

Support Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Support Analyst in England over the 6 months to 29 May 2025.

Daily rate histogram for Support Analyst in England

Support Analyst
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Support Analyst in England.

Hourly rate trend for Support Analyst in England

Support Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Support Analyst in England over the 6 months to 29 May 2025.

Hourly rate histogram for Support Analyst in England

Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the England region over the 6 months to 29 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +26 102 £313 -3.85% 148
North of England +31 53 £210 +5.00% 84
South West +47 29 £400 +77.56% 62
South East +41 29 £263 +55.56% 165
Midlands +8 28 £256 +38.51% 64
North West +15 26 £210 +4.35% 45
Yorkshire +24 25 £190 -7.32% 32
West Midlands +8 23 £263 +41.89% 37
East of England +22 9 £180 -44.62% 46
East Midlands +10 5 £213 +1.19% 24
North East -3 2 £275 +44.74% 10
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 29 May 2025, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Analyst in the job title.

1 97 (39.11%) Microsoft
2 82 (33.06%) Social Skills
3 74 (29.84%) Problem-Solving
4 72 (29.03%) Active Directory
5 65 (26.21%) Windows
6 57 (22.98%) Finance
7 47 (18.95%) ITIL
8 44 (17.74%) SQL
9 40 (16.13%) Microsoft 365
10 37 (14.92%) ServiceNow
10 37 (14.92%) Customer Service
11 30 (12.10%) SLA
12 27 (10.89%) Service Management
13 25 (10.08%) WebEx
14 24 (9.68%) Citrix
15 22 (8.87%) ITSM
16 21 (8.47%) Management Information System
16 21 (8.47%) Microsoft Office
16 21 (8.47%) Windows 10
17 20 (8.06%) Mobile Device Management
18 18 (7.26%) Banking
18 18 (7.26%) Asset Management
18 18 (7.26%) PowerShell
18 18 (7.26%) Azure
18 18 (7.26%) Analytical Skills
19 17 (6.85%) Apple iOS
19 17 (6.85%) Linux
20 16 (6.45%) Data Protection
21 15 (6.05%) Sage
21 15 (6.05%) Stakeholder Management

Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (4.44%) Microsoft Exchange
2 9 (3.63%) SharePoint
3 7 (2.82%) Mattermost
3 7 (2.82%) Skype for Business
4 2 (0.81%) Confluence
4 2 (0.81%) IIS
5 1 (0.40%) Appian
5 1 (0.40%) WebSphere
Applications
1 21 (8.47%) Microsoft Office
2 9 (3.63%) Microsoft Excel
3 3 (1.21%) Spreadsheet
4 1 (0.40%) AutoCAD
4 1 (0.40%) Microsoft PowerPoint
Business Applications
1 7 (2.82%) Dynamics CRM
2 4 (1.61%) Aladdin
2 4 (1.61%) CA PPM
3 3 (1.21%) Fidessa
3 3 (1.21%) iTrent
4 2 (0.81%) Dynamics NAV
4 2 (0.81%) Unit4 Business World
5 1 (0.40%) NEC Housing
5 1 (0.40%) Oracle EBS
Cloud Services
1 40 (16.13%) Microsoft 365
2 18 (7.26%) Azure
3 10 (4.03%) Entra ID
4 6 (2.42%) OneDrive
5 5 (2.02%) Google Workspace
5 5 (2.02%) SaaS
6 4 (1.61%) Dynamics 365
7 3 (1.21%) Power Platform
8 2 (0.81%) Yammer
9 1 (0.40%) AWS
9 1 (0.40%) Google Docs
9 1 (0.40%) Google Sheets
9 1 (0.40%) IaaS
9 1 (0.40%) Mimecast
Communications & Networking
1 25 (10.08%) WebEx
2 8 (3.23%) Remote Desktop
2 8 (3.23%) Skype
2 8 (3.23%) Softphone
2 8 (3.23%) TCP/IP
2 8 (3.23%) Unified Communications
3 7 (2.82%) DHCP
3 7 (2.82%) DNS
3 7 (2.82%) LAN
3 7 (2.82%) VPN
4 5 (2.02%) Firewall
4 5 (2.02%) WAN
4 5 (2.02%) Wireless
5 4 (1.61%) VLAN
6 3 (1.21%) FIX Connectivity
6 3 (1.21%) Wi-Fi
6 3 (1.21%) Wireshark
7 1 (0.40%) NetScaler
7 1 (0.40%) SD-WAN
7 1 (0.40%) Structured Cabling
Database & Business Intelligence
1 14 (5.65%) SQL Server
2 5 (2.02%) SQL Server Integration Services
2 5 (2.02%) SQL Server Reporting Services
3 3 (1.21%) Power BI
4 2 (0.81%) Elasticsearch
4 2 (0.81%) MongoDB
4 2 (0.81%) NoSQL
4 2 (0.81%) Tableau
5 1 (0.40%) Data Warehouse
5 1 (0.40%) Relational Database
Development Applications
1 6 (2.42%) JIRA
General
1 82 (33.06%) Social Skills
2 57 (22.98%) Finance
3 18 (7.26%) Analytical Skills
3 18 (7.26%) Banking
4 15 (6.05%) Front Office
5 13 (5.24%) Inclusion and Diversity
6 12 (4.84%) Public Sector
7 8 (3.23%) Police
8 5 (2.02%) Documentation Skills
9 4 (1.61%) Arabic Language
9 4 (1.61%) Back Office
9 4 (1.61%) Czech Language
9 4 (1.61%) Investment Banking
9 4 (1.61%) Law
9 4 (1.61%) Presentation Skills
10 3 (1.21%) Local Government
11 2 (0.81%) Mandarin Language
11 2 (0.81%) Manufacturing
11 2 (0.81%) Organisational Skills
11 2 (0.81%) Retail
Libraries, Frameworks & Software Standards
1 7 (2.82%) XMPP
2 3 (1.21%) FIX Protocol
2 3 (1.21%) HTML
3 2 (0.81%) .NET
3 2 (0.81%) Middleware
3 2 (0.81%) Web Services
4 1 (0.40%) CSS
4 1 (0.40%) NumPy
4 1 (0.40%) Pandas
4 1 (0.40%) SciPy
4 1 (0.40%) WebSphere MQ
Miscellaneous
1 21 (8.47%) Management Information System
2 9 (3.63%) Driving Licence
3 8 (3.23%) iPhone
4 7 (2.82%) Smartphone
4 7 (2.82%) SWIFT Messaging Network
5 6 (2.42%) Foreign Exchange (FX)
5 6 (2.42%) iPad
6 5 (2.02%) Data Centre
6 5 (2.02%) Data Protection Act
6 5 (2.02%) Onboarding
7 4 (1.61%) Equities
8 3 (1.21%) Eurex
8 3 (1.21%) Life Science
9 2 (0.81%) CMDB
9 2 (0.81%) Distributed Systems
9 2 (0.81%) Fixed Income
9 2 (0.81%) Self-Motivation
9 2 (0.81%) Video Conferencing
10 1 (0.40%) Market Risk
10 1 (0.40%) NHS
Operating Systems
1 65 (26.21%) Windows
2 21 (8.47%) Windows 10
3 17 (6.85%) Apple iOS
3 17 (6.85%) Linux
4 12 (4.84%) Windows Server
5 6 (2.42%) Mac OS
6 4 (1.61%) Android
7 3 (1.21%) CentOS
7 3 (1.21%) Unix
8 2 (0.81%) Rocky
9 1 (0.40%) Debian
9 1 (0.40%) Fedora
9 1 (0.40%) Solaris
9 1 (0.40%) SUSE
9 1 (0.40%) Ubuntu
9 1 (0.40%) Windows 8
9 1 (0.40%) Windows Server 2012
9 1 (0.40%) Windows Server 2016
Processes & Methodologies
1 74 (29.84%) Problem-Solving
2 47 (18.95%) ITIL
3 37 (14.92%) Customer Service
4 27 (10.89%) Service Management
5 22 (8.87%) ITSM
6 20 (8.06%) Mobile Device Management
7 18 (7.26%) Asset Management
8 16 (6.45%) Data Protection
9 15 (6.05%) Service Delivery
9 15 (6.05%) Stakeholder Management
10 14 (5.65%) User Experience
10 14 (5.65%) Workflow
11 11 (4.44%) Decision-Making
11 11 (4.44%) Logistics
12 10 (4.03%) Information Security
12 10 (4.03%) Problem Management
13 8 (3.23%) Agile
13 8 (3.23%) Collaborative Working
13 8 (3.23%) CRM
13 8 (3.23%) ERP
Programming Languages
1 44 (17.74%) SQL
2 18 (7.26%) PowerShell
3 8 (3.23%) Python
4 7 (2.82%) Uniface
5 3 (1.21%) Bash
5 3 (1.21%) JavaScript
5 3 (1.21%) Perl
6 2 (0.81%) C#
6 2 (0.81%) VBA
7 1 (0.40%) VBScript
Qualifications
1 14 (5.65%) Security Cleared
2 13 (5.24%) Degree
3 11 (4.44%) ITIL Certification
4 10 (4.03%) Microsoft Certification
5 9 (3.63%) SC Cleared
6 6 (2.42%) A+ Certification
6 6 (2.42%) MCP
7 3 (1.21%) DBS Check
7 3 (1.21%) DV Cleared
8 2 (0.81%) BPSS Clearance
8 2 (0.81%) Tableau Certification
9 1 (0.40%) Computer Science Degree
9 1 (0.40%) ECDL
9 1 (0.40%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 30 (12.10%) SLA
2 11 (4.44%) GDPR
3 5 (2.02%) Accessibility
3 5 (2.02%) Data Quality
4 2 (0.81%) PMO
5 1 (0.40%) ISO 20022
5 1 (0.40%) PCI DSS
System Software
1 72 (29.03%) Active Directory
2 3 (1.21%) BitLocker
3 1 (0.40%) Firmware
3 1 (0.40%) Hyper-V
3 1 (0.40%) VMware Infrastructure
3 1 (0.40%) vSphere
3 1 (0.40%) XenApp
Systems Management
1 13 (5.24%) Microsoft Intune
2 10 (4.03%) SCCM
3 7 (2.82%) SCOM
4 3 (1.21%) Grafana
4 3 (1.21%) Rundeck
4 3 (1.21%) ZABBIX
5 2 (0.81%) Kubernetes
6 1 (0.40%) PaperCut
6 1 (0.40%) RSA Archer
Vendors
1 97 (39.11%) Microsoft
2 37 (14.92%) ServiceNow
3 24 (9.68%) Citrix
4 15 (6.05%) Sage
5 12 (4.84%) Splunk
6 10 (4.03%) Bloomberg
6 10 (4.03%) Cisco
6 10 (4.03%) Red Hat
7 9 (3.63%) Motorola
8 7 (2.82%) Apple
9 6 (2.42%) Google
9 6 (2.42%) Oracle
9 6 (2.42%) Reuters
10 5 (2.02%) Liquidlogic
10 5 (2.02%) Nexthink
10 5 (2.02%) Trayport
11 4 (1.61%) Broadcom
11 4 (1.61%) MobileIron
11 4 (1.61%) Salesforce
12 3 (1.21%) HP