ITIL Contracts with Work from Home Options

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics for contract job vacancies with an option to work from home (WFH) and a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 5 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 47 60 68
Rank change year-on-year +13 +8 -2
Contract jobs citing ITIL 595 979 1,711
As % of all contract jobs with a WFH option 3.93% 3.83% 3.84%
As % of the Processes & Methodologies category 4.47% 4.27% 4.21%
Number of daily rates quoted 432 708 1,267
10th Percentile £213 £217 £252
25th Percentile £412 £400 £375
Median daily rate (50th Percentile) £500 £478 £476
Median % change year-on-year +4.71% +0.32% +8.80%
75th Percentile £588 £575 £588
90th Percentile £650 £694 £663
UK median daily rate £490 £470 £451
% change year-on-year +4.26% +4.33% +6.00%
Number of hourly rates quoted 17 13 44
10th Percentile £13.70 £12.80 £15.00
25th Percentile £17.69 £17.50 £16.50
Median hourly rate £23.75 £22.41 £19.68
Median % change year-on-year +5.98% +13.87% +10.87%
75th Percentile £42.88 £46.00 £29.13
90th Percentile £67.50 £56.68 £65.13
UK median hourly rate £17.69 £19.39 £16.25
% change year-on-year -8.74% +19.29% -18.28%

All Process and Methodology Skills
Work from Home

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a WFH option and a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 13,319 22,924 40,623
As % of all contract jobs with a WFH option 87.90% 89.76% 91.11%
Number of daily rates quoted 8,917 16,193 29,494
10th Percentile £325 £363 £362
25th Percentile £425 £450 £431
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +8.25%
75th Percentile £638 £650 £630
90th Percentile £750 £750 £725
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.72%
Number of hourly rates quoted 575 527 541
10th Percentile £15.17 £18.67 £13.75
25th Percentile £24.63 £30.00 £20.00
Median hourly rate £42.50 £55.00 £35.00
Median % change year-on-year -22.73% +57.14% +40.00%
75th Percentile £60.00 £68.75 £55.25
90th Percentile £75.15 £80.25 £67.50
UK median hourly rate £35.95 £35.80 £25.00
% change year-on-year +0.42% +43.20% +2.04%

ITIL
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing ITIL as a proportion of all IT jobs advertised.

ITIL trend for jobs with a WFH option

ITIL
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing ITIL.

ITIL daily rate for jobs with a WFH option

ITIL
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing ITIL over the 6 months to 5 May 2024.

ITIL daily rate histogram for jobs with a WFH option

ITIL
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing ITIL.

ITIL hourly rate for jobs with a WFH option

ITIL
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with a work from home option citing ITIL over the 6 months to 5 May 2024.

ITIL hourly rate histogram for jobs with a WFH option

ITIL
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (6.89%) Microsoft Exchange
2 28 (4.71%) Confluence
3 27 (4.54%) SharePoint
4 20 (3.36%) SharePoint Server
5 7 (1.18%) IBM HTTP Server
5 7 (1.18%) WebSphere
5 7 (1.18%) WebSphere Application Server
5 7 (1.18%) WebSphere Portal
6 3 (0.50%) Exchange Server 2007
6 3 (0.50%) SharePoint 2010
7 2 (0.34%) Adobe Experience Manager
7 2 (0.34%) CMS
7 2 (0.34%) Exchange Server 2010
7 2 (0.34%) IIS
8 1 (0.17%) Exchange Server 2013
8 1 (0.17%) Oracle Application Server
8 1 (0.17%) Red Hat Fuse
8 1 (0.17%) SAS
8 1 (0.17%) WebLogic
Applications
1 29 (4.87%) Microsoft Office
2 12 (2.02%) Microsoft Excel
3 3 (0.50%) Microsoft PowerPoint
4 2 (0.34%) Microsoft Project
5 1 (0.17%) Chatbot
5 1 (0.17%) MS Visio
5 1 (0.17%) SPSS
Business Applications
1 14 (2.35%) Remedy ITSM
2 5 (0.84%) SAP S/4HANA
3 2 (0.34%) assyst
3 2 (0.34%) SAP HCM
3 2 (0.34%) SAP WM
3 2 (0.34%) Shopify
4 1 (0.17%) Dynamics GP
4 1 (0.17%) Fidessa
4 1 (0.17%) OPENHousing
4 1 (0.17%) Oracle Assets
4 1 (0.17%) Oracle Cash Management
4 1 (0.17%) Oracle EBS
4 1 (0.17%) Oracle Financials
4 1 (0.17%) Oracle Procure-to-Pay
4 1 (0.17%) Oracle Receivables
4 1 (0.17%) SAP HR
4 1 (0.17%) SAP MM
4 1 (0.17%) SAP Payroll
4 1 (0.17%) SAP PM
4 1 (0.17%) SAP Retail
Cloud Services
1 108 (18.15%) Azure
2 71 (11.93%) Microsoft 365
3 34 (5.71%) AWS
3 34 (5.71%) Entra ID
4 29 (4.87%) Power Platform
5 18 (3.03%) Azure Monitor
5 18 (3.03%) IaaS
6 17 (2.86%) Azure Stack
6 17 (2.86%) Azure Storage
7 12 (2.02%) PaaS
8 7 (1.18%) SaaS
9 6 (1.01%) Azure DevOps
10 5 (0.84%) OneDrive
10 5 (0.84%) Serverless
10 5 (0.84%) SuccessFactors
11 4 (0.67%) GCP
11 4 (0.67%) Mimecast
12 3 (0.50%) Amazon EC2
12 3 (0.50%) Cloud Computing
12 3 (0.50%) Oracle Service Cloud
Communications & Networking
1 68 (11.43%) Firewall
2 34 (5.71%) DNS
3 30 (5.04%) SAN
4 28 (4.71%) DHCP
5 26 (4.37%) BGP
6 21 (3.53%) TCP/IP
7 12 (2.02%) Cisco ASA
8 11 (1.85%) WAN
9 9 (1.51%) HTTP
9 9 (1.51%) IPsec
9 9 (1.51%) Network Security
9 9 (1.51%) OSPF
10 8 (1.34%) Cisco Firepower
10 8 (1.34%) Cisco ISE
10 8 (1.34%) EIGRP
10 8 (1.34%) NetScaler
10 8 (1.34%) SNMP
11 7 (1.18%) HSRP
11 7 (1.18%) NAS
11 7 (1.18%) Wi-Fi
Database & Business Intelligence
1 20 (3.36%) Power BI
2 16 (2.69%) SQL Server
3 5 (0.84%) SQL Server Reporting Services
4 3 (0.50%) Amazon RDS
4 3 (0.50%) Metadata
4 3 (0.50%) MySQL
4 3 (0.50%) NonStop SQL
4 3 (0.50%) Oracle Database
4 3 (0.50%) Oracle Database 10g
4 3 (0.50%) Oracle Reports
4 3 (0.50%) PowerPivot
5 2 (0.34%) Azure SQL Database
5 2 (0.34%) Data Mining
5 2 (0.34%) Elasticsearch
5 2 (0.34%) Microsoft Power View
5 2 (0.34%) Oracle BI EE
5 2 (0.34%) Relational Database
6 1 (0.17%) SQL Server Analysis Services
6 1 (0.17%) SQL Server Integration Services
6 1 (0.17%) Sybase ASE
Development Applications
1 44 (7.39%) JIRA
2 10 (1.68%) Rational DOORS
3 5 (0.84%) IBM UrbanCode
4 3 (0.50%) Jenkins
4 3 (0.50%) Oracle Forms
4 3 (0.50%) Selenium
5 2 (0.34%) Artifactory
5 2 (0.34%) JMeter
5 2 (0.34%) Maven
5 2 (0.34%) SoapUI
5 2 (0.34%) Subversion
6 1 (0.17%) Axure RP
6 1 (0.17%) Git
6 1 (0.17%) Zephyr
General
1 207 (34.79%) Social Skills
2 113 (18.99%) Finance
3 81 (13.61%) Public Sector
4 65 (10.92%) Analytical Skills
5 46 (7.73%) Banking
6 42 (7.06%) Telecoms
7 26 (4.37%) Presentation Skills
8 21 (3.53%) Documentation Skills
9 18 (3.03%) Organisational Skills
10 13 (2.18%) Marketing
11 11 (1.85%) Manufacturing
12 10 (1.68%) Retail
13 9 (1.51%) Influencing Skills
14 8 (1.34%) Police
15 6 (1.01%) Publishing
16 5 (0.84%) Aerospace
16 5 (0.84%) Inclusion and Diversity
16 5 (0.84%) Law
16 5 (0.84%) Legal
17 4 (0.67%) Aeronautics
Job Titles
1 85 (14.29%) Analyst
2 65 (10.92%) Architect
3 61 (10.25%) Senior
4 52 (8.74%) Service Manager
5 43 (7.23%) Developer
6 34 (5.71%) Service Analyst
7 33 (5.55%) Business Analyst
8 29 (4.87%) Consultant
9 26 (4.37%) Support Specialist
10 24 (4.03%) Lead
10 24 (4.03%) Project Manager
11 22 (3.70%) Infrastructure Engineer
11 22 (3.70%) IT Analyst
11 22 (3.70%) Service Desk Analyst
12 20 (3.36%) Banking Analyst
12 20 (3.36%) Banking Business Analyst
12 20 (3.36%) Service Architect
12 20 (3.36%) ServiceNow Developer
13 19 (3.19%) Transition Manager
14 18 (3.03%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 19 (3.19%) Web Services
2 16 (2.69%) ARM Templates
3 13 (2.18%) Middleware
4 12 (2.02%) CSS
5 9 (1.51%) HTML
5 9 (1.51%) J2EE
5 9 (1.51%) REST
6 8 (1.34%) .NET
7 6 (1.01%) Jinja
7 6 (1.01%) SOAP
7 6 (1.01%) XML
8 3 (0.50%) Kafka
9 2 (0.34%) AngularJS
9 2 (0.34%) Elastic Stack
9 2 (0.34%) Oracle Fusion
9 2 (0.34%) Sass
9 2 (0.34%) Software Packaging
9 2 (0.34%) Spring MVC
9 2 (0.34%) Twitter Bootstrap
9 2 (0.34%) VML
Miscellaneous
1 32 (5.38%) Management Information System
2 27 (4.54%) Self-Motivation
3 26 (4.37%) PKI
4 24 (4.03%) CMDB
5 18 (3.03%) Data Centre
5 18 (3.03%) Private Cloud
6 10 (1.68%) Virtual Team
7 8 (1.34%) Clustering
7 8 (1.34%) Operational Technology
8 6 (1.01%) Video Conferencing
9 5 (0.84%) Linux Command Line
9 5 (0.84%) Onboarding
10 4 (0.67%) Cyber Threat
10 4 (0.67%) Public Cloud
10 4 (0.67%) Security Posture
11 3 (0.50%) Distributed Denial-of-Service
11 3 (0.50%) Driving Licence
11 3 (0.50%) Foreign Exchange (FX)
11 3 (0.50%) Legacy Systems
12 2 (0.34%) Product Ownership
Operating Systems
1 130 (21.85%) Windows
2 66 (11.09%) Linux
3 45 (7.56%) Windows Server
4 27 (4.54%) Windows Server 2016
5 26 (4.37%) Windows 10
6 23 (3.87%) Unix
7 20 (3.36%) Ubuntu
8 19 (3.19%) Windows Server 2019
9 17 (2.86%) Debian
10 7 (1.18%) Android
11 6 (1.01%) Apple iOS
12 4 (0.67%) Mac OS
12 4 (0.67%) OpenVMS
12 4 (0.67%) Red Hat Enterprise Linux
12 4 (0.67%) Solaris
12 4 (0.67%) VMS
13 3 (0.50%) AIX
14 2 (0.34%) Mac OS X
14 2 (0.34%) Windows Server 2003
14 2 (0.34%) Windows Server 2012
Processes & Methodologies
1 244 (41.01%) Service Management
2 189 (31.76%) ITSM
3 126 (21.18%) Agile
4 97 (16.30%) Change Management
5 92 (15.46%) Problem-Solving
6 78 (13.11%) Service Delivery
7 75 (12.61%) Customer Service
8 73 (12.27%) DevOps
9 68 (11.43%) Problem Management
10 61 (10.25%) Incident Management
11 56 (9.41%) Configuration Management
12 54 (9.08%) Continuous Improvement
12 54 (9.08%) Stakeholder Management
13 50 (8.40%) Service Design
14 42 (7.06%) Project Management
15 37 (6.22%) Migration
16 35 (5.88%) Asset Management
17 34 (5.71%) Infrastructure Engineering
18 32 (5.38%) Customer Requirements
18 32 (5.38%) Project Delivery
Programming Languages
1 49 (8.24%) PowerShell
2 32 (5.38%) SQL
3 27 (4.54%) Python
4 24 (4.03%) C#
5 19 (3.19%) VBScript
6 17 (2.86%) VB
7 16 (2.69%) Bicep
8 13 (2.18%) JavaScript
9 8 (1.34%) Perl
10 6 (1.01%) Java
10 6 (1.01%) Tcl
11 4 (0.67%) Bash
11 4 (0.67%) C++
11 4 (0.67%) COBOL
11 4 (0.67%) DCL
12 3 (0.50%) VB.NET
13 2 (0.34%) Shell Script
14 1 (0.17%) ABAP
14 1 (0.17%) MATLAB
14 1 (0.17%) VBA
Qualifications
1 192 (32.27%) Security Cleared
2 154 (25.88%) SC Cleared
3 82 (13.78%) Degree
4 79 (13.28%) DV Cleared
5 59 (9.92%) ITIL Certification
6 31 (5.21%) ITIL Foundation Certificate
7 22 (3.70%) BPSS Clearance
8 20 (3.36%) Cisco Certification
9 18 (3.03%) Microsoft Certification
10 12 (2.02%) CCNP
10 12 (2.02%) MCSE
11 10 (1.68%) CCNA
11 10 (1.68%) TOGAF Certification
12 9 (1.51%) Azure Certification
12 9 (1.51%) Computer Science Degree
13 7 (1.18%) Master's Degree
14 6 (1.01%) PRINCE2 Certification
15 5 (0.84%) PMI Certification
15 5 (0.84%) PMP
16 4 (0.67%) ISEB
Quality Assurance & Compliance
1 62 (10.42%) SLA
2 18 (3.03%) Government Security Classifications
3 15 (2.52%) ISO/IEC 20000
4 14 (2.35%) QA
5 9 (1.51%) Disclosure Scotland
6 8 (1.34%) ISO/IEC 27001
7 7 (1.18%) PCI DSS
8 6 (1.01%) COBIT
9 4 (0.67%) PMO
10 3 (0.50%) Accessibility
11 2 (0.34%) Cyber Essentials
11 2 (0.34%) ISO 9001
11 2 (0.34%) NIST
12 1 (0.17%) Cyber Essentials PLUS
12 1 (0.17%) GDPR
12 1 (0.17%) ISO 22301
12 1 (0.17%) NCSC
System Software
1 85 (14.29%) Active Directory
2 23 (3.87%) VMware Infrastructure
3 22 (3.70%) Virtual Desktop
3 22 (3.70%) Virtual Machines
4 7 (1.18%) Firmware
4 7 (1.18%) Hyper-V
5 4 (0.67%) vSphere
6 3 (0.50%) BitLocker
7 1 (0.17%) Citrix Hypervisor
7 1 (0.17%) Snort
7 1 (0.17%) VMware NSX
7 1 (0.17%) XenApp
7 1 (0.17%) XenDesktop
Systems Management
1 42 (7.06%) SCCM
2 40 (6.72%) Microsoft Intune
3 35 (5.88%) SCOM
4 22 (3.70%) WSUS
5 21 (3.53%) Ansible
6 17 (2.86%) Active Directory Federation Services
6 17 (2.86%) Kubernetes
7 8 (1.34%) Control-M
8 6 (1.01%) Puppet
9 5 (0.84%) AirWatch
9 5 (0.84%) Single Sign-On
10 4 (0.67%) Terraform
11 3 (0.50%) EMC NetWorker
11 3 (0.50%) Progress Chef
12 2 (0.34%) BladeLogic
12 2 (0.34%) HP Data Protector
12 2 (0.34%) ITRS Geneos
12 2 (0.34%) Nagios
12 2 (0.34%) NetBackup
12 2 (0.34%) OpenView
Vendors
1 155 (26.05%) Microsoft
2 114 (19.16%) ServiceNow
3 51 (8.57%) VMware
4 36 (6.05%) Cisco
5 28 (4.71%) Citrix
6 22 (3.70%) Atlassian
7 21 (3.53%) Red Hat
8 17 (2.86%) Remedy
9 15 (2.52%) SAP
9 15 (2.52%) SolarWinds
10 14 (2.35%) HP
10 14 (2.35%) IBM
11 13 (2.18%) BT
11 13 (2.18%) Oracle
11 13 (2.18%) Palo Alto
12 12 (2.02%) Qualys
13 8 (1.34%) EMC
14 6 (1.01%) Google
14 6 (1.01%) Juniper
15 5 (0.84%) F5