ITIL Contracts with Hybrid/Remote/WFH Options

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics for remote or hybrid contract work requiring ITIL skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited ITIL over the 6 months leading up to 18 June 2025, comparing them to the same period in the previous two years.

6 months to
18 Jun 2025
Same period 2024 Same period 2023
Rank 63 51 56
Rank change year-on-year -12 +5 +4
Contract jobs citing ITIL 369 553 928
As % of all contract jobs with a WFH option 3.78% 3.74% 3.90%
As % of the Processes & Methodologies category 4.13% 4.30% 4.35%
Number of daily rates quoted 264 418 654
10th Percentile £220 £200 £225
25th Percentile £345 £400 £400
Median daily rate (50th Percentile) £450 £497 £498
Median % change year-on-year -9.55% 0.00% -0.50%
75th Percentile £553 £572 £588
90th Percentile £606 £638 £708
UK median daily rate £450 £475 £475
% change year-on-year -5.26% - -
Number of hourly rates quoted 13 13 14
10th Percentile £19.24 £14.30 £12.95
25th Percentile £27.50 £17.69 £16.16
Median hourly rate £32.50 £21.00 £20.71
Median % change year-on-year +54.76% +1.42% -7.98%
75th Percentile £63.40 £42.88 £45.63
90th Percentile £68.68 £62.58 £55.65
UK median hourly rate £22.05 £18.38 £17.50
% change year-on-year +20.00% +5.00% +9.38%

All Process and Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies with remote or hybrid options requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 8,931 12,874 21,332
As % of all contract jobs with a WFH option 91.52% 87.15% 89.64%
Number of daily rates quoted 6,062 8,656 15,143
10th Percentile £325 £325 £363
25th Percentile £413 £425 £450
Median daily rate (50th Percentile) £513 £525 £540
Median % change year-on-year -2.38% -2.78% +2.86%
75th Percentile £635 £638 £650
90th Percentile £763 £750 £750
UK median daily rate £505 £525 £550
% change year-on-year -3.76% -4.55% +1.85%
Number of hourly rates quoted 232 576 495
10th Percentile £13.53 £15.08 £18.49
25th Percentile £18.53 £24.00 £25.75
Median hourly rate £35.95 £43.00 £52.13
Median % change year-on-year -16.41% -17.51% +24.12%
75th Percentile £65.25 £60.00 £67.50
90th Percentile £75.00 £74.75 £79.01
UK median hourly rate £25.50 £37.18 £35.00
% change year-on-year -31.41% +6.23% +34.62%

ITIL
Trend for Jobs with a WFH Option

Job vacancies with remote working options citing ITIL as a proportion of all IT jobs advertised.

ITIL trend for jobs with Hybrid/Remote/WFH options

ITIL
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with remote working options citing ITIL.

ITIL daily rate for jobs with a WFH option

ITIL
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with remote working options citing ITIL over the 6 months to 18 June 2025.

ITIL daily rate histogram for jobs with a WFH option

ITIL
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with remote working options citing ITIL.

ITIL hourly rate for jobs with a WFH option

ITIL
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with remote working options citing ITIL over the 6 months to 18 June 2025.

ITIL hourly rate histogram for jobs with a WFH option

ITIL
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (7.05%) Microsoft Exchange
2 19 (5.15%) SharePoint
3 7 (1.90%) Confluence
4 4 (1.08%) Oracle Self-Service HR
4 4 (1.08%) Oracle Workflow
5 3 (0.81%) JBoss
5 3 (0.81%) WebSphere
5 3 (0.81%) WebSphere Application Server
6 2 (0.54%) Apache
6 2 (0.54%) IIS
6 2 (0.54%) SAS
7 1 (0.27%) NetWeaver
7 1 (0.27%) WebLogic
Applications
1 30 (8.13%) Microsoft Office
2 13 (3.52%) Microsoft Excel
3 8 (2.17%) Microsoft PowerPoint
4 6 (1.63%) MS Visio
5 1 (0.27%) Chatbot
5 1 (0.27%) Microsoft Project
5 1 (0.27%) Spreadsheet
Business Applications
1 6 (1.63%) Remedy ITSM
2 4 (1.08%) Oracle HRMS
3 3 (0.81%) Dynamics CRM
4 2 (0.54%) SAP S/4HANA
5 1 (0.27%) SAP Oil and Gas
5 1 (0.27%) Summit
Cloud Services
1 66 (17.89%) Azure
2 50 (13.55%) Microsoft 365
3 38 (10.30%) AWS
4 23 (6.23%) Entra ID
5 17 (4.61%) SaaS
6 10 (2.71%) Power Platform
7 9 (2.44%) GCP
7 9 (2.44%) IaaS
8 5 (1.36%) OneDrive
9 3 (0.81%) Azure DevOps
9 3 (0.81%) GitHub
9 3 (0.81%) Mimecast
9 3 (0.81%) Nutanix
9 3 (0.81%) PaaS
10 2 (0.54%) Amazon EC2
10 2 (0.54%) Amazon S3
10 2 (0.54%) Datadog
11 1 (0.27%) Akamai
11 1 (0.27%) AWS CloudFormation
11 1 (0.27%) Virtual Private Cloud
Communications & Networking
1 30 (8.13%) Firewall
2 21 (5.69%) DHCP
3 20 (5.42%) DNS
4 19 (5.15%) WAN
5 17 (4.61%) VPN
6 14 (3.79%) LAN
6 14 (3.79%) MPLS
7 13 (3.52%) SAN
7 13 (3.52%) TCP/IP
8 12 (3.25%) BGP
8 12 (3.25%) OSPF
9 10 (2.71%) Network Security
9 10 (2.71%) SD-WAN
10 9 (2.44%) Wi-Fi
11 8 (2.17%) EIGRP
12 7 (1.90%) Cisco Nexus
13 6 (1.63%) Cisco ASA
14 5 (1.36%) Broadband
14 5 (1.36%) HTTP
15 4 (1.08%) IPv6
Database & Business Intelligence
1 16 (4.34%) SQL Server
2 9 (2.44%) Power BI
3 3 (0.81%) MySQL
3 3 (0.81%) Oracle Database
4 2 (0.54%) DB2
4 2 (0.54%) IMS/DB
4 2 (0.54%) InterSystems Cache
4 2 (0.54%) NoSQL
4 2 (0.54%) PostgreSQL
4 2 (0.54%) Relational Database
4 2 (0.54%) SQL Server Integration Services
4 2 (0.54%) SQL Server Reporting Services
5 1 (0.27%) Azure SQL Database
5 1 (0.27%) BusinessObjects
5 1 (0.27%) Data Lake
5 1 (0.27%) Data Mart
5 1 (0.27%) Data Mining
5 1 (0.27%) Oracle Exadata
5 1 (0.27%) Oracle Reports
5 1 (0.27%) SQL Server Analysis Services
Development Applications
1 16 (4.34%) JIRA
2 4 (1.08%) Jenkins
3 3 (0.81%) Git
4 2 (0.54%) Bitbucket
4 2 (0.54%) GitLab
5 1 (0.27%) AdminStudio
General
1 148 (40.11%) Social Skills
2 86 (23.31%) Finance
3 52 (14.09%) Analytical Skills
4 43 (11.65%) Public Sector
5 28 (7.59%) Banking
6 20 (5.42%) Telecoms
7 16 (4.34%) Law
8 15 (4.07%) Legal
9 13 (3.52%) Inclusion and Diversity
10 12 (3.25%) Retail
11 10 (2.71%) Organisational Skills
12 9 (2.44%) Presentation Skills
13 7 (1.90%) Back Office
13 7 (1.90%) Influencing Skills
14 5 (1.36%) Local Government
14 5 (1.36%) Marketing
15 4 (1.08%) Documentation Skills
15 4 (1.08%) French Language
15 4 (1.08%) Manufacturing
16 3 (0.81%) Retail Banking
Job Titles
1 52 (14.09%) Analyst
2 43 (11.65%) Architect
3 39 (10.57%) Service Manager
4 35 (9.49%) Senior
5 27 (7.32%) Lead
6 25 (6.78%) Support Engineer
7 21 (5.69%) Network Engineer
8 20 (5.42%) IT Manager
9 18 (4.88%) Delivery Manager
10 16 (4.34%) Service Delivery Manager
11 15 (4.07%) Consultant
11 15 (4.07%) IT Support
12 14 (3.79%) Service Analyst
12 14 (3.79%) Solutions Architect
13 13 (3.52%) Business Analyst
13 13 (3.52%) IT Engineer
14 12 (3.25%) Developer
14 12 (3.25%) Service Desk Analyst
15 11 (2.98%) IT Services Manager
15 11 (2.98%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 12 (3.25%) Web Services
2 11 (2.98%) SOAP
3 10 (2.71%) CSS
3 10 (2.71%) HTML
4 8 (2.17%) Middleware
4 8 (2.17%) XML
5 6 (1.63%) Ajax
5 6 (1.63%) REST
6 3 (0.81%) J2EE
7 2 (0.54%) .NET
7 2 (0.54%) .NET Framework
7 2 (0.54%) ARM Templates
7 2 (0.54%) DCOM
7 2 (0.54%) EJB
7 2 (0.54%) JDBC
7 2 (0.54%) LAMP
7 2 (0.54%) Loki
7 2 (0.54%) RESTful
7 2 (0.54%) WebSphere MQ
7 2 (0.54%) XSLT
Miscellaneous
1 22 (5.96%) CMDB
2 11 (2.98%) Data Centre
3 10 (2.71%) Management Information System
3 10 (2.71%) Product Ownership
4 9 (2.44%) Onboarding
4 9 (2.44%) Self-Motivation
5 8 (2.17%) Security Posture
6 6 (1.63%) PKI
7 5 (1.36%) Analytical Mindset
7 5 (1.36%) Virtual Team
8 4 (1.08%) Cloud Native
8 4 (1.08%) Enterprise Storage
8 4 (1.08%) EPoS
8 4 (1.08%) Renewable Energy
9 3 (0.81%) Clustering
9 3 (0.81%) Data Protection Act
9 3 (0.81%) PMI
9 3 (0.81%) SCADA
9 3 (0.81%) Security Operations Centre
9 3 (0.81%) Video Conferencing
Operating Systems
1 84 (22.76%) Windows
2 39 (10.57%) Linux
3 33 (8.94%) Windows 10
4 30 (8.13%) Windows Server
5 13 (3.52%) Unix
6 10 (2.71%) Red Hat Enterprise Linux
7 7 (1.90%) Android
7 7 (1.90%) Apple iOS
8 6 (1.63%) AIX
8 6 (1.63%) Windows Server 2016
9 5 (1.36%) Amazon Linux
9 5 (1.36%) Mac OS
9 5 (1.36%) VMS
9 5 (1.36%) Windows Server 2019
10 4 (1.08%) Windows Server 2012
11 3 (0.81%) Solaris
12 2 (0.54%) Debian
12 2 (0.54%) Ubuntu
12 2 (0.54%) Windows 7
12 2 (0.54%) zOS
Processes & Methodologies
1 117 (31.71%) Service Management
2 82 (22.22%) ITSM
3 80 (21.68%) Problem-Solving
4 77 (20.87%) Agile
5 62 (16.80%) Change Management
6 45 (12.20%) Stakeholder Management
7 44 (11.92%) Service Delivery
8 40 (10.84%) Problem Management
9 36 (9.76%) Continuous Improvement
10 35 (9.49%) Customer Service
11 33 (8.94%) DevOps
12 32 (8.67%) Incident Management
13 30 (8.13%) Migration
13 30 (8.13%) Roadmaps
14 28 (7.59%) Project Delivery
14 28 (7.59%) Project Management
15 25 (6.78%) Configuration Management
16 22 (5.96%) Risk Management
17 20 (5.42%) Disaster Recovery
17 20 (5.42%) TOGAF
Programming Languages
1 25 (6.78%) SQL
2 21 (5.69%) PowerShell
3 12 (3.25%) Python
4 7 (1.90%) JavaScript
5 6 (1.63%) Java
6 2 (0.54%) Bash
6 2 (0.54%) Go
6 2 (0.54%) JCL
6 2 (0.54%) MUMPS
6 2 (0.54%) PL/SQL
6 2 (0.54%) REXX
6 2 (0.54%) Shell Script
7 1 (0.27%) Bicep
7 1 (0.27%) C#
7 1 (0.27%) PHP
7 1 (0.27%) RPG
7 1 (0.27%) RPG/400
7 1 (0.27%) T-SQL
7 1 (0.27%) VB
7 1 (0.27%) VBScript
Qualifications
1 77 (20.87%) Security Cleared
2 62 (16.80%) SC Cleared
3 42 (11.38%) ITIL Certification
4 38 (10.30%) Degree
5 20 (5.42%) Cisco Certification
5 20 (5.42%) DV Cleared
6 11 (2.98%) Microsoft Certification
7 10 (2.71%) CCNA
8 9 (2.44%) CCNP
9 8 (2.17%) AWS Certification
9 8 (2.17%) PMI Certification
10 7 (1.90%) Azure Certification
10 7 (1.90%) CISSP
10 7 (1.90%) Computer Science Degree
10 7 (1.90%) ITIL Foundation Certificate
10 7 (1.90%) MCSE
11 6 (1.63%) AWS Certified Solutions Architect
11 6 (1.63%) CISM
12 5 (1.36%) BPSS Clearance
12 5 (1.36%) PMP
Quality Assurance & Compliance
1 31 (8.40%) SLA
2 10 (2.71%) QA
3 7 (1.90%) COBIT
3 7 (1.90%) Data Quality
3 7 (1.90%) GDPR
3 7 (1.90%) ISO/IEC 20000
3 7 (1.90%) ISO/IEC 27001
3 7 (1.90%) NIST
4 5 (1.36%) Disclosure Scotland
4 5 (1.36%) PCI DSS
5 4 (1.08%) PMO
6 3 (0.81%) Cyber Essentials
6 3 (0.81%) Cyber Essentials PLUS
7 2 (0.54%) ISO/IEC 19770
8 1 (0.27%) California Consumer Privacy Act
8 1 (0.27%) COSO
8 1 (0.27%) EMIR
8 1 (0.27%) ISO 22301
8 1 (0.27%) ISO 31000
8 1 (0.27%) NCSC
System Software
1 49 (13.28%) Active Directory
2 18 (4.88%) VMware Infrastructure
3 7 (1.90%) vSphere
4 5 (1.36%) Virtual Desktop
5 4 (1.08%) DFS Replication
5 4 (1.08%) Hyper-V
5 4 (1.08%) Virtual Machines
6 2 (0.54%) Apache ZooKeeper
6 2 (0.54%) BitLocker
6 2 (0.54%) Docker
6 2 (0.54%) Microsoft Virtual Server
6 2 (0.54%) Veritas Cluster Server
6 2 (0.54%) Virtual Servers
7 1 (0.27%) Oracle RAC
7 1 (0.27%) VMware ESXi
7 1 (0.27%) VMware NSX
Systems Management
1 21 (5.69%) Microsoft Intune
2 12 (3.25%) Ansible
3 11 (2.98%) Terraform
4 10 (2.71%) WSUS
5 9 (2.44%) SCCM
6 8 (2.17%) Kubernetes
7 6 (1.63%) Single Sign-On
8 5 (1.36%) Cisco Prime
8 5 (1.36%) Grafana
8 5 (1.36%) ZABBIX
9 4 (1.08%) NetBackup
9 4 (1.08%) Prometheus
10 3 (0.81%) Systems Management Server (SMS)
10 3 (0.81%) Tivoli
10 3 (0.81%) Tivoli Storage Manager
11 2 (0.54%) BMC PATROL
11 2 (0.54%) HP Quality Center
11 2 (0.54%) Jamf Pro
11 2 (0.54%) Nagios
11 2 (0.54%) Tivoli NetView
Vendors
1 86 (23.31%) Microsoft
2 84 (22.76%) ServiceNow
3 36 (9.76%) VMware
4 29 (7.86%) Cisco
5 18 (4.88%) SolarWinds
6 13 (3.52%) IBM
6 13 (3.52%) Oracle
6 13 (3.52%) Red Hat
7 12 (3.25%) Palo Alto
8 11 (2.98%) Snow
9 9 (2.44%) HP
10 8 (2.17%) CheckPoint
10 8 (2.17%) SAP
11 7 (1.90%) Dell
11 7 (1.90%) Google
11 7 (1.90%) Remedy
12 6 (1.63%) Apple
12 6 (1.63%) Citrix
12 6 (1.63%) Fortinet
12 6 (1.63%) Veritas