1st Line Support Jobs with Hybrid/Remote/WFH Options

First Line Support
UK > Work from Home

The median First Line Support salary for remote or hybrid work is £26,000 per year, according to job vacancies posted during the 6 months leading to 7 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
7 May 2025		 Same period 2024 Same period 2023
Rank 340 485 514
Rank change year-on-year +145 +29 +176
Permanent jobs requiring a 1st Line Support 92 98 148
As % of all permanent jobs with a WFH option 0.56% 0.29% 0.35%
As % of the Job Titles category 0.62% 0.30% 0.36%
Number of salaries quoted 76 94 135
10th Percentile £22,425 £21,075 £22,000
25th Percentile £24,000 £22,813 £23,250
Median annual salary (50th Percentile) £26,000 £26,568 £25,000
Median % change year-on-year -2.14% +6.27% +4.17%
75th Percentile £29,500 £28,750 £28,250
90th Percentile £43,750 £33,750 £33,750
UK median annual salary £27,000 £25,000 £25,000
% change year-on-year +8.00% - +4.17%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 14,908 32,504 40,687
% of permanent jobs with a recognized job title 90.86% 96.00% 96.01%
Number of salaries quoted 9,956 24,955 28,926
10th Percentile £30,000 £33,005 £36,679
25th Percentile £43,500 £42,500 £47,447
Median annual salary (50th Percentile) £60,000 £56,000 £62,500
Median % change year-on-year +7.14% -10.40% +4.17%
75th Percentile £77,500 £75,000 £81,250
90th Percentile £100,000 £93,250 £100,000
UK median annual salary £57,500 £52,550 £60,000
% change year-on-year +9.42% -12.42% -

1st Line Support
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured 1st Line Support in the job title as a proportion of all IT jobs advertised.

1st Line Support trend for jobs with Hybrid/Remote/WFH options

1st Line Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing 1st Line Support.

1st Line Support salary trend for jobs with a WFH option

1st Line Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing 1st Line Support over the 6 months to 7 May 2025.

1st Line Support salary histogram for jobs with a WFH option

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 7 May 2025, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring 1st Line Support in the job title.

1 66 (71.74%) Customer Service
2 47 (51.09%) Social Skills
3 40 (43.48%) Microsoft
4 35 (38.04%) Active Directory
5 34 (36.96%) Windows
5 34 (36.96%) Problem-Solving
6 29 (31.52%) Microsoft 365
7 22 (23.91%) Microsoft Office
8 16 (17.39%) Azure
9 14 (15.22%) Service Delivery
10 13 (14.13%) Law
10 13 (14.13%) Microsoft Excel
10 13 (14.13%) Customer-Centricity
11 12 (13.04%) Time Management
12 11 (11.96%) Microsoft Exchange
13 9 (9.78%) CRM
13 9 (9.78%) ITIL
13 9 (9.78%) SLA
13 9 (9.78%) Pharmaceutical
13 9 (9.78%) EPoS
14 8 (8.70%) Entra ID
14 8 (8.70%) ITSM
14 8 (8.70%) Inclusion and Diversity
14 8 (8.70%) Onboarding
15 7 (7.61%) Customer Experience
15 7 (7.61%) Public Sector
15 7 (7.61%) Self-Motivation
15 7 (7.61%) Legal
15 7 (7.61%) Google
15 7 (7.61%) B2B

1st Line Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (11.96%) Microsoft Exchange
2 4 (4.35%) IBM Domino
3 1 (1.09%) SharePoint
Applications
1 22 (23.91%) Microsoft Office
2 13 (14.13%) Microsoft Excel
3 4 (4.35%) Microsoft PowerPoint
4 1 (1.09%) Spreadsheet
Cloud Services
1 29 (31.52%) Microsoft 365
2 16 (17.39%) Azure
3 8 (8.70%) Entra ID
4 5 (5.43%) AWS
4 5 (5.43%) Azure DevOps
4 5 (5.43%) Azure Monitor
4 5 (5.43%) Dynamics 365
4 5 (5.43%) GCP
5 3 (3.26%) SaaS
6 2 (2.17%) Google Workspace
6 2 (2.17%) IaaS
7 1 (1.09%) OneDrive
7 1 (1.09%) Salesforce Service Cloud
Communications & Networking
1 6 (6.52%) TCP/IP
2 4 (4.35%) Firewall
2 4 (4.35%) Remote Desktop
3 3 (3.26%) DNS
3 3 (3.26%) VPN
4 2 (2.17%) DHCP
4 2 (2.17%) Wi-Fi
Database & Business Intelligence
1 3 (3.26%) SQL Server
General
1 47 (51.09%) Social Skills
2 13 (14.13%) Law
3 9 (9.78%) Pharmaceutical
4 8 (8.70%) Inclusion and Diversity
5 7 (7.61%) Legal
5 7 (7.61%) Public Sector
6 6 (6.52%) Organisational Skills
7 4 (4.35%) Retail
8 3 (3.26%) Analytical Skills
9 2 (2.17%) German Language
9 2 (2.17%) Marketing
10 1 (1.09%) Advertising
10 1 (1.09%) Finance
10 1 (1.09%) French Language
10 1 (1.09%) Games
10 1 (1.09%) Manufacturing
10 1 (1.09%) Telecoms
Miscellaneous
1 9 (9.78%) EPoS
2 8 (8.70%) Onboarding
3 7 (7.61%) Self-Motivation
4 5 (5.43%) Video Conferencing
5 4 (4.35%) IoT
6 3 (3.26%) Driving Licence
7 1 (1.09%) Fat Client
7 1 (1.09%) PlayStation
7 1 (1.09%) Thin Client
Operating Systems
1 34 (36.96%) Windows
2 6 (6.52%) Windows 10
3 5 (5.43%) Android
4 3 (3.26%) Windows Server
5 1 (1.09%) Linux
5 1 (1.09%) Windows Server 2016
Processes & Methodologies
1 66 (71.74%) Customer Service
2 34 (36.96%) Problem-Solving
3 14 (15.22%) Service Delivery
4 13 (14.13%) Customer-Centricity
5 12 (13.04%) Time Management
6 9 (9.78%) CRM
6 9 (9.78%) ITIL
7 8 (8.70%) ITSM
8 7 (7.61%) B2B
8 7 (7.61%) Customer Experience
9 6 (6.52%) Change Management
9 6 (6.52%) Collaborative Working
10 5 (5.43%) Asset Management
10 5 (5.43%) Case Management
10 5 (5.43%) Data Analysis
10 5 (5.43%) DevOps
10 5 (5.43%) High Availability
10 5 (5.43%) Migration
10 5 (5.43%) Proactive Monitoring
10 5 (5.43%) Resource Management
Programming Languages
1 5 (5.43%) C#
1 5 (5.43%) SQL
Qualifications
1 5 (5.43%) Microsoft Certification
2 3 (3.26%) Degree
Quality Assurance & Compliance
1 9 (9.78%) SLA
2 2 (2.17%) Cyber Essentials
2 2 (2.17%) Cyber Essentials PLUS
2 2 (2.17%) ISO 9001
2 2 (2.17%) ISO/IEC 27001
System Software
1 35 (38.04%) Active Directory
Systems Management
1 7 (7.61%) Microsoft Intune
2 5 (5.43%) Terraform
3 3 (3.26%) SCCM
Vendors
1 40 (43.48%) Microsoft
2 7 (7.61%) Google
3 4 (4.35%) IBM
4 2 (2.17%) ConnectWise
5 1 (1.09%) Acronis
5 1 (1.09%) Apple
5 1 (1.09%) Datto
5 1 (1.09%) Salesforce
57 1st Line Support jobs Nationwide