Period
to 20 November 2018

The median annual salary for a 1st Line Engineer was £22,000 in advertised job vacancies during the 6 months to 20 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Engineer
UK
6 months to
20 Nov 2018
Same period 2017 Same period 2016
Rank 806 869 986
Rank change year-on-year +63 +117 -18
Permanent jobs requiring a 1st Line Engineer 339 343 252
As % of all permanent IT jobs advertised in the UK 0.21% 0.19% 0.13%
As % of the Job Titles category 0.22% 0.20% 0.14%
Number of salaries quoted 314 306 230
UK median annual salary £22,000 £21,250 £22,500
Median salary % change year-on-year +3.53% -5.56% +2.27%
10th Percentile £18,250 £17,000 £17,750
90th Percentile £26,000 £28,375 £30,000
UK excluding London median annual salary £21,500 £20,000 £22,000
% change year-on-year +7.50% -9.09% +4.76%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 156,395 172,660 180,670
% of permanent IT jobs with a recognized job title 95.87% 95.96% 96.59%
Number of salaries quoted 125,950 138,551 151,214
UK median annual salary £50,000 £48,500 £47,500
Median salary % change year-on-year +3.09% +2.11% +5.56%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +4.94%

1st Line Engineer
Job Vacancy Trend

Job postings that featured 1st Line Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Engineer.

Salary trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Histogram

The salary distribution of IT jobs citing 1st Line Engineer over the 6 months to 20 November 2018.

Salary histogram for 1st Line Engineer in the UK

1st Line Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Engineer within the UK over the 6 months to 20 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +43 326 £22,000 +2.33% 33
UK excluding London +29 243 £21,500 +7.50% 27
South East +13 108 £22,500 - 9
London +82 84 £24,000 - 7
North of England +25 77 £19,500 -2.50% 7
North West +34 63 £19,500 +2.63% 3
South West +2 21 £19,500 -2.50% 3
East of England +20 18 £22,500 +15.38% 4
Midlands +9 17 £22,000 +10.00% 3
West Midlands +23 13 £22,500 +21.62% 2
Yorkshire +15 13 £20,000 -9.09% 4
East Midlands +1 4 £21,500 +7.50% 1
Wales +10 1 £21,000 -10.64%
North East +3 1 £21,500 +19.44%
Northern Ireland - 1 £23,500 -

1st Line Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 November 2018, 1st Line Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Engineer in the job title.

1 246 (72.57%) Windows
2 202 (59.59%) Active Directory
3 156 (46.02%) Microsoft
4 92 (27.14%) Windows Server
5 89 (26.25%) Office 365
6 87 (25.66%) Microsoft Office
7 77 (22.71%) Windows 7
8 73 (21.53%) MS Exchange
9 68 (20.06%) Windows Server 2012
10 60 (17.70%) ITIL
11 56 (16.52%) Windows Server 2008
12 55 (16.22%) Exchange Server 2010
13 54 (15.93%) Windows 10
14 50 (14.75%) Problem-Solving
15 46 (13.57%) DNS
16 42 (12.39%) SLA
17 39 (11.50%) VMware
18 38 (11.21%) DHCP
19 35 (10.32%) Citrix
20 34 (10.03%) Microsoft Certification
21 31 (9.14%) Windows 8
22 30 (8.85%) Apple
23 29 (8.55%) Internet
23 29 (8.55%) Exchange Server 2013
24 28 (8.26%) TCP/IP
25 26 (7.67%) Cisco
25 26 (7.67%) SQL
25 26 (7.67%) Hyper-V
26 23 (6.78%) MCSE
27 22 (6.49%) MySQL

1st Line Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (21.53%) MS Exchange
2 55 (16.22%) Exchange Server 2010
3 29 (8.55%) Exchange Server 2013
4 16 (4.72%) Skype for Business
5 13 (3.83%) Exchange Server 2007
6 11 (3.24%) SharePoint
7 2 (0.59%) Exchange Server 2003
8 1 (0.29%) Blackberry Enterprise Server
8 1 (0.29%) IIS
Applications
1 87 (25.66%) Microsoft Office
2 7 (2.06%) Microsoft Excel
3 4 (1.18%) Microsoft PowerPoint
4 1 (0.29%) Adobe After Effects
4 1 (0.29%) Houdini
4 1 (0.29%) Maya
4 1 (0.29%) NUKE
4 1 (0.29%) Photoshop
Business Applications
1 2 (0.59%) SAP SM
2 1 (0.29%) Carpe Diem
2 1 (0.29%) Dynamics NAV
Cloud Services
1 89 (26.25%) Office 365
2 11 (3.24%) Amazon AWS
2 11 (3.24%) Microsoft Azure
3 3 (0.88%) G Suite
4 1 (0.29%) IaaS
4 1 (0.29%) OneDrive
4 1 (0.29%) PaaS
Communications & Networking
1 46 (13.57%) DNS
2 38 (11.21%) DHCP
3 29 (8.55%) Internet
4 28 (8.26%) TCP/IP
5 19 (5.60%) Firewall
6 18 (5.31%) WAN
7 16 (4.72%) LAN
8 13 (3.83%) Wireless
9 10 (2.95%) VPN
10 9 (2.65%) VoIP
11 8 (2.36%) Wi-Fi
12 7 (2.06%) Remote Desktop
12 7 (2.06%) WebEx
13 6 (1.77%) Skype
14 4 (1.18%) SAN
15 2 (0.59%) DSL
15 2 (0.59%) VLAN
16 1 (0.29%) 4G
16 1 (0.29%) Network Security
16 1 (0.29%) SSH
Database & Business Intelligence
1 22 (6.49%) MySQL
2 8 (2.36%) PostgreSQL
3 5 (1.47%) SQL Server
4 1 (0.29%) SQL Server 2008
4 1 (0.29%) SQL Server 2012
4 1 (0.29%) SQL Server 2016
Development Applications
1 1 (0.29%) JIRA
General
1 22 (6.49%) Finance
2 12 (3.54%) Retail
3 9 (2.65%) Telecoms
4 3 (0.88%) Automotive
4 3 (0.88%) Legal
5 2 (0.59%) Advertising
5 2 (0.59%) Spanish Language
6 1 (0.29%) Banking
6 1 (0.29%) Manufacturing
6 1 (0.29%) Marketing
6 1 (0.29%) Multimedia
Libraries, Frameworks & Software Standards
1 9 (2.65%) Web Services
2 2 (0.59%) HTML
2 2 (0.59%) LDAP
3 1 (0.29%) CSS
3 1 (0.29%) V-Ray
3 1 (0.29%) XML
Miscellaneous
1 18 (5.31%) Self-Motivation
2 15 (4.42%) Management Information System
3 14 (4.13%) Driving Licence
4 9 (2.65%) Analytical Skills
4 9 (2.65%) Virtual Team
5 5 (1.47%) Video Conferencing
6 4 (1.18%) Smartphone
7 3 (0.88%) CMDB
7 3 (0.88%) Data Centre
7 3 (0.88%) e-Learning
7 3 (0.88%) EPoS
7 3 (0.88%) Fintech
7 3 (0.88%) User Experience
8 2 (0.59%) Foreign Exchange (FX)
8 2 (0.59%) iPhone
9 1 (0.29%) Data Protection Act
9 1 (0.29%) Digital Media
9 1 (0.29%) Mobile App
9 1 (0.29%) New Media
9 1 (0.29%) Replication
Operating Systems
1 246 (72.57%) Windows
2 92 (27.14%) Windows Server
3 77 (22.71%) Windows 7
4 68 (20.06%) Windows Server 2012
5 56 (16.52%) Windows Server 2008
6 54 (15.93%) Windows 10
7 31 (9.14%) Windows 8
8 21 (6.19%) Linux
9 15 (4.42%) Android
9 15 (4.42%) Unix
10 13 (3.83%) Mac OS X
11 11 (3.24%) Mac OS
12 7 (2.06%) Apple iOS
13 4 (1.18%) Windows XP
14 1 (0.29%) Solaris
Processes & Methodologies
1 60 (17.70%) ITIL
2 50 (14.75%) Problem-Solving
3 17 (5.01%) Incident Management
3 17 (5.01%) Service Management
4 16 (4.72%) Tech Ops
5 15 (4.42%) Decision-Making
5 15 (4.42%) ERP
6 14 (4.13%) Analytics
7 13 (3.83%) Strategic Thinking
8 11 (3.24%) Time Management
9 10 (2.95%) ITSM
10 7 (2.06%) B2B
10 7 (2.06%) CRM
10 7 (2.06%) ITIL V3
10 7 (2.06%) Service Delivery
11 6 (1.77%) Break/Fix
11 6 (1.77%) Presales
11 6 (1.77%) Service Desk Management
12 5 (1.47%) Asset Management
12 5 (1.47%) Configuration Management
Programming Languages
1 26 (7.67%) SQL
2 8 (2.36%) PL/SQL
2 8 (2.36%) T-SQL
3 5 (1.47%) PowerShell
4 2 (0.59%) C#
4 2 (0.59%) VB
5 1 (0.29%) JavaScript
5 1 (0.29%) Python
Qualifications
1 34 (10.03%) Microsoft Certification
2 23 (6.78%) MCSE
3 18 (5.31%) CCNA
3 18 (5.31%) Cisco Certification
4 16 (4.72%) Security Cleared
5 15 (4.42%) DBS Check
5 15 (4.42%) MCITP
6 14 (4.13%) ITIL Certification
7 9 (2.65%) SC Cleared
8 8 (2.36%) MCP
9 6 (1.77%) A+ Certification
9 6 (1.77%) Degree
9 6 (1.77%) MCSA
10 3 (0.88%) MCTS
10 3 (0.88%) Network+ Certification
11 2 (0.59%) ACTC
11 2 (0.59%) CCIE
12 1 (0.29%) JNCIA
12 1 (0.29%) JNCIP
12 1 (0.29%) JNCIS
Quality Assurance & Compliance
1 42 (12.39%) SLA
2 5 (1.47%) PMO
2 5 (1.47%) QA
3 4 (1.18%) ISO/IEC 27001
4 2 (0.59%) Data Quality
4 2 (0.59%) GDPR
System Software
1 202 (59.59%) Active Directory
2 26 (7.67%) Hyper-V
3 20 (5.90%) VMware Infrastructure
4 14 (4.13%) VMware ESXi
4 14 (4.13%) XenApp
5 13 (3.83%) XenDesktop
6 10 (2.95%) Terminal Server
7 6 (1.77%) vSphere
8 2 (0.59%) Virtual Servers
9 1 (0.29%) Terminal Services
9 1 (0.29%) Virtual Desktop
Systems Management
1 20 (5.90%) SCCM
2 3 (0.88%) Nagios
2 3 (0.88%) ZABBIX
3 2 (0.59%) Backup Exec
4 1 (0.29%) Iperf
4 1 (0.29%) Microsoft Intune
4 1 (0.29%) Single Sign-On
4 1 (0.29%) Systems Management Server (SMS)
4 1 (0.29%) WSUS
Vendors
1 156 (46.02%) Microsoft
2 39 (11.50%) VMware
3 35 (10.32%) Citrix
4 30 (8.85%) Apple
5 26 (7.67%) Cisco
6 21 (6.19%) IBM
7 13 (3.83%) Capita
8 10 (2.95%) Fujitsu
9 5 (1.47%) Remedy
9 5 (1.47%) Sage
10 3 (0.88%) Mitel
10 3 (0.88%) SolarWinds
10 3 (0.88%) Veeam
10 3 (0.88%) Virgin Media
11 2 (0.59%) Borland
11 2 (0.59%) Juniper
11 2 (0.59%) Salesforce.com
11 2 (0.59%) SAP
11 2 (0.59%) Symantec
12 1 (0.29%) CheckPoint