Period
to 20 July 2018

The median annual salary for a 1st Line Engineer was £21,500 in advertised job vacancies during the 6 months to 20 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Engineer
UK
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 861 917 919
Rank change year-on-year +56 +2 +43
Permanent jobs requiring a 1st Line Engineer 323 299 378
As % of all permanent IT jobs advertised in the UK 0.18% 0.17% 0.19%
As % of the Job Titles category 0.19% 0.18% 0.19%
Number of salaries quoted 300 285 337
UK median annual salary £21,500 £22,000 £22,000
Median salary % change year-on-year -2.27% - -
10th Percentile £18,000 £18,125 £17,500
90th Percentile £26,500 £27,250 £28,600
UK excluding London median annual salary £21,000 £21,500 £21,500
% change year-on-year -2.33% - -2.27%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 168,445 170,561 196,070
% of permanent IT jobs with a recognized job title 96.21% 96.20% 96.60%
Number of salaries quoted 136,331 139,111 164,687
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,500
90th Percentile £81,250 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

1st Line Engineer
Job Vacancy Trend

Job postings that featured 1st Line Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Engineer.

Salary trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Histogram

The salary distribution of IT jobs citing 1st Line Engineer over the 6 months to 20 July 2018.

Salary histogram for 1st Line Engineer in the UK

1st Line Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Engineer within the UK over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +44 310 £21,500 -2.27% 30
UK excluding London -22 231 £21,000 -2.33% 21
South East -31 104 £22,000 -2.22% 9
London +54 84 £22,500 - 9
North of England +36 59 £19,000 -13.64% 7
North West +60 48 £19,000 - 5
Midlands +14 31 £22,000 +12.82% 4
West Midlands +29 23 £22,500 +15.38% 3
South West -16 17 £21,000 +5.00%
East of England -7 14 £20,000 +5.26% 1
Yorkshire +9 11 £19,000 -13.64% 2
East Midlands +14 8 £22,000 +20.55% 1
Wales +6 2 £19,250 -7.78%
Scotland -16 2 £19,000 -
Northern Ireland - 2 £22,250 -

1st Line Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 July 2018, 1st Line Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Engineer in the job title.

1 216 (66.87%) Windows
2 194 (60.06%) Active Directory
3 149 (46.13%) Microsoft
4 86 (26.63%) Windows Server
5 85 (26.32%) Microsoft Office
6 79 (24.46%) Office 365
7 68 (21.05%) MS Exchange
8 63 (19.50%) Windows 7
9 56 (17.34%) Problem-Solving
10 54 (16.72%) ITIL
11 50 (15.48%) Windows 10
12 49 (15.17%) Windows Server 2008
12 49 (15.17%) Windows Server 2012
13 47 (14.55%) VMware
14 43 (13.31%) SLA
15 42 (13.00%) Microsoft Certification
16 40 (12.38%) DNS
17 38 (11.76%) WAN
18 37 (11.46%) Apple
18 37 (11.46%) Internet
19 35 (10.84%) DHCP
20 34 (10.53%) LAN
21 32 (9.91%) MCSE
22 31 (9.60%) TCP/IP
22 31 (9.60%) Hyper-V
23 30 (9.29%) Exchange Server 2010
24 27 (8.36%) Firewall
25 26 (8.05%) Cisco
26 25 (7.74%) Self-Motivation
27 23 (7.12%) Windows 8

1st Line Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 68 (21.05%) MS Exchange
2 30 (9.29%) Exchange Server 2010
3 21 (6.50%) Exchange Server 2013
4 19 (5.88%) SharePoint
5 11 (3.41%) Exchange Server 2007
6 7 (2.17%) Skype for Business
7 3 (0.93%) Exchange Server 2003
8 1 (0.31%) IIS
Applications
1 85 (26.32%) Microsoft Office
2 7 (2.17%) Microsoft Excel
3 3 (0.93%) Microsoft PowerPoint
4 1 (0.31%) Siemens NX
Business Applications
1 1 (0.31%) SAP SM
1 1 (0.31%) Teamcenter
Cloud Services
1 79 (24.46%) Office 365
2 6 (1.86%) Microsoft Azure
3 4 (1.24%) Amazon AWS
4 1 (0.31%) G Suite
4 1 (0.31%) IaaS
Communications & Networking
1 40 (12.38%) DNS
2 38 (11.76%) WAN
3 37 (11.46%) Internet
4 35 (10.84%) DHCP
5 34 (10.53%) LAN
6 31 (9.60%) TCP/IP
7 27 (8.36%) Firewall
8 15 (4.64%) VPN
9 13 (4.02%) VoIP
10 10 (3.10%) Wireless
11 9 (2.79%) WebEx
12 6 (1.86%) SAN
12 6 (1.86%) Wi-Fi
13 5 (1.55%) Broadband
14 4 (1.24%) Remote Desktop
14 4 (1.24%) Skype
15 3 (0.93%) IP Telephony
16 2 (0.62%) ADSL
16 2 (0.62%) Unified Communications
16 2 (0.62%) WLAN
Database & Business Intelligence
1 14 (4.33%) MySQL
2 1 (0.31%) SQL Server
2 1 (0.31%) SQL Server 2008
Development Applications
1 1 (0.31%) JIRA
General
1 20 (6.19%) Finance
2 19 (5.88%) Telecoms
3 5 (1.55%) Advertising
4 4 (1.24%) Games
4 4 (1.24%) Retail
5 3 (0.93%) Banking
5 3 (0.93%) Legal
6 2 (0.62%) Spanish Language
7 1 (0.31%) Automotive
7 1 (0.31%) Electronics
7 1 (0.31%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (0.93%) Web Services
2 2 (0.62%) HTML
3 1 (0.31%) CSS
3 1 (0.31%) Middleware
3 1 (0.31%) XML
Miscellaneous
1 25 (7.74%) Self-Motivation
2 19 (5.88%) Driving Licence
3 15 (4.64%) Management Information System
4 9 (2.79%) Virtual Team
5 8 (2.48%) Video Conferencing
6 6 (1.86%) Analytical Skills
7 4 (1.24%) Data Centre
7 4 (1.24%) Smartphone
8 3 (0.93%) Computer Science
8 3 (0.93%) iPhone
8 3 (0.93%) New Media
9 2 (0.62%) Blackberry
9 2 (0.62%) Fintech
9 2 (0.62%) User Experience
10 1 (0.31%) Foreign Exchange (FX)
10 1 (0.31%) Hedge funds
10 1 (0.31%) iPad
10 1 (0.31%) Mobile App
10 1 (0.31%) Replication
10 1 (0.31%) Thin Client
Operating Systems
1 216 (66.87%) Windows
2 86 (26.63%) Windows Server
3 63 (19.50%) Windows 7
4 50 (15.48%) Windows 10
5 49 (15.17%) Windows Server 2008
5 49 (15.17%) Windows Server 2012
6 23 (7.12%) Windows 8
7 18 (5.57%) Linux
8 16 (4.95%) Windows XP
9 11 (3.41%) Android
9 11 (3.41%) Mac OS
9 11 (3.41%) Mac OS X
10 7 (2.17%) Unix
11 6 (1.86%) Windows Server 2003
12 4 (1.24%) Apple iOS
13 1 (0.31%) Windows Mobile
Processes & Methodologies
1 56 (17.34%) Problem-Solving
2 54 (16.72%) ITIL
3 21 (6.50%) Service Management
4 13 (4.02%) Analytics
4 13 (4.02%) Decision-Making
4 13 (4.02%) ERP
5 12 (3.72%) Strategic Thinking
6 11 (3.41%) ITIL V3
6 11 (3.41%) Time Management
7 10 (3.10%) Tech Ops
8 6 (1.86%) Migration
9 5 (1.55%) B2B
9 5 (1.55%) CRM
9 5 (1.55%) Service Delivery
9 5 (1.55%) Ticket Management
10 4 (1.24%) ITSM
11 3 (0.93%) Break/Fix
11 3 (0.93%) Kalman Filter
12 2 (0.62%) Innovative Thinking
12 2 (0.62%) Two-Factor Authentication
Programming Languages
1 16 (4.95%) SQL
2 3 (0.93%) C#
3 2 (0.62%) PowerShell
3 2 (0.62%) Python
3 2 (0.62%) VB
4 1 (0.31%) C++
4 1 (0.31%) JavaScript
Qualifications
1 42 (13.00%) Microsoft Certification
2 32 (9.91%) MCSE
3 18 (5.57%) DBS Check
3 18 (5.57%) MCITP
4 17 (5.26%) MCSA
5 16 (4.95%) Security Cleared
6 15 (4.64%) CCNA
6 15 (4.64%) Cisco Certification
6 15 (4.64%) MCP
7 9 (2.79%) Degree
8 8 (2.48%) SC Cleared
9 4 (1.24%) CCNP
10 2 (0.62%) A+ Certification
10 2 (0.62%) ACTC
10 2 (0.62%) CCENT
10 2 (0.62%) ITIL Certification
10 2 (0.62%) VMware Certified Professional (VCP)
11 1 (0.31%) JNCIA
11 1 (0.31%) JNCIP
11 1 (0.31%) JNCIS
Quality Assurance & Compliance
1 43 (13.31%) SLA
2 5 (1.55%) PMO
3 2 (0.62%) QA
4 1 (0.31%) GDPR
System Software
1 194 (60.06%) Active Directory
2 31 (9.60%) Hyper-V
3 20 (6.19%) VMware Infrastructure
4 10 (3.10%) VMware ESXi
5 5 (1.55%) XenApp
6 4 (1.24%) XenDesktop
7 1 (0.31%) Terminal Server
7 1 (0.31%) Terminal Services
Systems Management
1 18 (5.57%) SCCM
2 1 (0.31%) Backup Exec
2 1 (0.31%) Systems Management Server (SMS)
Vendors
1 149 (46.13%) Microsoft
2 47 (14.55%) VMware
3 37 (11.46%) Apple
4 26 (8.05%) Cisco
5 17 (5.26%) Citrix
6 8 (2.48%) Mitel
7 5 (1.55%) Meraki
8 4 (1.24%) Adobe
8 4 (1.24%) Avaya
8 4 (1.24%) Capita
9 3 (0.93%) Fujitsu
9 3 (0.93%) Veeam
10 2 (0.62%) Borland
10 2 (0.62%) Google
10 2 (0.62%) IBM
10 2 (0.62%) Polycom
10 2 (0.62%) Salesforce.com
11 1 (0.31%) Juniper
11 1 (0.31%) NetApp
11 1 (0.31%) Siemens