Period
to 16 September 2019

The median annual salary for a 1st Line Engineer was £23,000 in advertised job vacancies during the 6 months to 16 September 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Engineer
UK
6 months to
16 Sep 2019
Same period 2018 Same period 2017
Rank 886 807 915
Rank change year-on-year -79 +108 +42
Permanent jobs requiring a 1st Line Engineer 207 364 308
As % of all permanent IT jobs advertised in the UK 0.15% 0.22% 0.17%
As % of the Job Titles category 0.15% 0.23% 0.18%
Number of salaries quoted 190 340 283
UK median annual salary £23,000 £22,000 £21,750
Median salary % change year-on-year +4.55% +1.15% -1.14%
10th Percentile £18,500 £18,250 £18,050
90th Percentile £28,750 £26,025 £28,750
UK excluding London median annual salary £22,000 £21,000 £21,000
% change year-on-year +4.76% - -4.55%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 134,943 159,181 169,365
% of permanent IT jobs with a recognized job title 95.79% 96.06% 96.02%
Number of salaries quoted 107,467 128,207 135,717
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,000 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Engineer
Job Vacancy Trend

Job postings that featured 1st Line Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Engineer.

Salary trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Histogram

The salary distribution of IT jobs citing 1st Line Engineer over the 6 months to 16 September 2019.

Salary histogram for 1st Line Engineer in the UK

1st Line Engineer
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Engineer within the UK over the 6 months to 16 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -57 199 £23,000 +4.55% 86
UK excluding London -66 124 £22,000 +4.76% 77
London +70 75 £24,500 +6.52% 13
South East -23 56 £23,000 +4.55% 33
North of England -34 28 £22,500 +15.38% 9
Midlands +21 26 £20,000 -9.09% 10
North West -23 17 £22,500 +15.38% 6
West Midlands +31 15 £21,500 -4.44% 3
East Midlands +26 11 £19,000 -13.64% 7
Yorkshire -7 11 £22,500 +18.42% 3
South West -6 9 £20,750 -1.19% 9
East of England +70 4 £23,000 +2.22% 12
Wales - 1 - - 3

1st Line Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 September 2019, 1st Line Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Engineer in the job title.

1 147 (71.01%) Windows
2 107 (51.69%) Active Directory
3 93 (44.93%) Office 365
4 89 (43.00%) Microsoft
5 68 (32.85%) Windows 10
6 59 (28.50%) Microsoft Office
7 55 (26.57%) Windows 7
8 45 (21.74%) Windows Server
9 37 (17.87%) ITIL
10 34 (16.43%) Problem-Solving
11 31 (14.98%) Cisco
12 26 (12.56%) WAN
13 23 (11.11%) VoIP
14 22 (10.63%) LAN
14 22 (10.63%) MS Exchange
14 22 (10.63%) Finance
15 21 (10.14%) Asset Management
16 20 (9.66%) Service Management
16 20 (9.66%) Windows Server 2012
17 19 (9.18%) VMware
17 19 (9.18%) MCP
17 19 (9.18%) SLA
17 19 (9.18%) Citrix
18 18 (8.70%) Azure
19 17 (8.21%) Windows Server 2008
20 16 (7.73%) Microsoft Certification
20 16 (7.73%) TCP/IP
21 15 (7.25%) VPN
21 15 (7.25%) Firewall
22 14 (6.76%) Telecoms

1st Line Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (10.63%) MS Exchange
2 8 (3.86%) Exchange Server 2010
3 6 (2.90%) Exchange Server 2013
4 5 (2.42%) SharePoint
4 5 (2.42%) Skype for Business
5 2 (0.97%) Exchange Server 2007
6 1 (0.48%) IIS
Applications
1 59 (28.50%) Microsoft Office
2 8 (3.86%) Microsoft Excel
2 8 (3.86%) Microsoft PowerPoint
3 2 (0.97%) MS Visio
Business Applications
1 1 (0.48%) Cognos TM1
Cloud Services
1 93 (44.93%) Office 365
2 18 (8.70%) Azure
3 10 (4.83%) G Suite
4 2 (0.97%) Mimecast
4 2 (0.97%) OneDrive
5 1 (0.48%) Amazon S3
5 1 (0.48%) AWS
5 1 (0.48%) Cloud Computing
5 1 (0.48%) Dropbox
5 1 (0.48%) Google Docs
5 1 (0.48%) SaaS
Communications & Networking
1 26 (12.56%) WAN
2 23 (11.11%) VoIP
3 22 (10.63%) LAN
4 16 (7.73%) TCP/IP
5 15 (7.25%) Firewall
5 15 (7.25%) VPN
6 13 (6.28%) Wireless
7 10 (4.83%) DNS
8 8 (3.86%) Skype
9 7 (3.38%) Broadband
9 7 (3.38%) DHCP
10 6 (2.90%) Internet
11 5 (2.42%) MPLS
12 4 (1.93%) BGP
12 4 (1.93%) DSL
12 4 (1.93%) Network Security
12 4 (1.93%) Unified Communications
13 3 (1.45%) Cisco IOS
13 3 (1.45%) Intranet
13 3 (1.45%) VLAN
Database & Business Intelligence
1 4 (1.93%) SQL Server
2 1 (0.48%) MS Access
2 1 (0.48%) MySQL
Development Applications
1 6 (2.90%) JIRA
General
1 22 (10.63%) Finance
2 14 (6.76%) Telecoms
3 12 (5.80%) Retail
4 9 (4.35%) Public Sector
5 7 (3.38%) Banking
6 6 (2.90%) German Language
6 6 (2.90%) Law
7 5 (2.42%) Italian Language
7 5 (2.42%) Marketing
8 4 (1.93%) Advertising
8 4 (1.93%) Electronics
8 4 (1.93%) Legal
8 4 (1.93%) Manufacturing
9 1 (0.48%) French Language
Libraries, Frameworks & Software Standards
1 3 (1.45%) HTML
2 1 (0.48%) Web Services
2 1 (0.48%) X-Windows
Miscellaneous
1 9 (4.35%) Self-Motivation
2 7 (3.38%) iPhone
3 6 (2.90%) Management Information System
3 6 (2.90%) Video Conferencing
4 5 (2.42%) Data Centre
5 4 (1.93%) iPad
6 3 (1.45%) Analytical Skills
6 3 (1.45%) Fat Client
6 3 (1.45%) Hedge funds
6 3 (1.45%) Thin Client
7 2 (0.97%) Driving Licence
8 1 (0.48%) Anti-Piracy
8 1 (0.48%) Enterprise Software
8 1 (0.48%) Public Cloud
Operating Systems
1 147 (71.01%) Windows
2 68 (32.85%) Windows 10
3 55 (26.57%) Windows 7
4 45 (21.74%) Windows Server
5 20 (9.66%) Windows Server 2012
6 17 (8.21%) Windows Server 2008
7 13 (6.28%) Mac OS X
8 10 (4.83%) Linux
9 8 (3.86%) Windows 8
10 5 (2.42%) Android
10 5 (2.42%) Mac OS
11 4 (1.93%) Unix
12 3 (1.45%) Windows XP
13 2 (0.97%) Windows Vista
14 1 (0.48%) Apple iOS
14 1 (0.48%) Ubuntu
Processes & Methodologies
1 37 (17.87%) ITIL
2 34 (16.43%) Problem-Solving
3 21 (10.14%) Asset Management
4 20 (9.66%) Service Management
5 9 (4.35%) ITSM
6 8 (3.86%) Service Delivery
6 8 (3.86%) Stakeholder Management
6 8 (3.86%) Time Management
7 7 (3.38%) Continuous Improvement
8 6 (2.90%) Biometrics
9 5 (2.42%) Computer Science
9 5 (2.42%) Project Management
10 4 (1.93%) Business Intelligence
10 4 (1.93%) Digital Marketing
10 4 (1.93%) Mathematics
10 4 (1.93%) Programme Management
10 4 (1.93%) Ticket Management
11 3 (1.45%) Break/Fix
11 3 (1.45%) High Availability
11 3 (1.45%) Proactive Monitoring
Programming Languages
1 9 (4.35%) SQL
2 2 (0.97%) PowerShell
3 1 (0.48%) C
3 1 (0.48%) T-SQL
Qualifications
1 19 (9.18%) MCP
2 16 (7.73%) Microsoft Certification
3 14 (6.76%) Cisco Certification
4 12 (5.80%) CCNA
5 11 (5.31%) Degree
6 10 (4.83%) Security Cleared
7 8 (3.86%) CCENT
7 8 (3.86%) MCTS
8 7 (3.38%) MCITP
8 7 (3.38%) SC Cleared
9 6 (2.90%) A+ Certification
9 6 (2.90%) DV Cleared
10 5 (2.42%) MCSA
11 4 (1.93%) CCNP
11 4 (1.93%) ITIL Foundation Certificate
11 4 (1.93%) JNCIS
12 3 (1.45%) JNCIA
12 3 (1.45%) JNCIP
12 3 (1.45%) Network+ Certification
13 1 (0.48%) ITIL Certification
Quality Assurance & Compliance
1 19 (9.18%) SLA
2 2 (0.97%) ISO 9001
3 1 (0.48%) GDPR
3 1 (0.48%) ISO/IEC 27001
3 1 (0.48%) PCI DSS
System Software
1 107 (51.69%) Active Directory
2 11 (5.31%) VMware Infrastructure
3 5 (2.42%) Hyper-V
4 3 (1.45%) VMware ESXi
5 2 (0.97%) Terminal Server
5 2 (0.97%) Virtual Desktop
6 1 (0.48%) BitLocker
6 1 (0.48%) XenDesktop
Systems Management
1 11 (5.31%) SCCM
2 3 (1.45%) SCOM
2 3 (1.45%) vCenter Server
3 1 (0.48%) Cisco CUCM
Vendors
1 89 (43.00%) Microsoft
2 31 (14.98%) Cisco
3 19 (9.18%) Citrix
3 19 (9.18%) VMware
4 8 (3.86%) Sophos
5 7 (3.38%) Apple
6 6 (2.90%) HP
6 6 (2.90%) SolarWinds
7 5 (2.42%) ServiceNow
8 4 (1.93%) Ivanti
8 4 (1.93%) Meraki
8 4 (1.93%) Polycom
8 4 (1.93%) SAP
8 4 (1.93%) ZyXEL
9 3 (1.45%) Avaya
9 3 (1.45%) Dell
9 3 (1.45%) Juniper
10 2 (0.97%) Google
10 2 (0.97%) iManage
10 2 (0.97%) SonicWALL