Period
to

The median annual salary for a 1st Line Engineer was £25,000 in advertised job vacancies during the 6 months to 8 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Engineer
UK
6 months to
8 Aug 2022
Same period 2021 Same period 2020
Rank 1083 887 739
Rank change year-on-year -196 -148 +176
Permanent jobs requiring a 1st Line Engineer 144 124 54
As % of all permanent jobs advertised in the UK 0.084% 0.11% 0.083%
As % of the Job Titles category 0.092% 0.12% 0.087%
Number of salaries quoted 126 120 52
10th Percentile £20,750 £19,000 £18,775
25th Percentile £22,000 £19,500 £19,188
Median annual salary (50th Percentile) £25,000 £22,250 £22,500
Median % change year-on-year +12.36% -1.11% -
75th Percentile £27,500 £24,500 £25,000
90th Percentile £31,550 £26,275 £27,925
UK excluding London median annual salary £24,000 £21,000 £22,500
% change year-on-year +14.29% -6.67% +2.27%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,044 103,898 61,800
% of permanent IT jobs with a recognized job title 91.94% 91.14% 94.93%
Number of salaries quoted 84,149 73,476 50,466
10th Percentile £32,500 £31,750 £31,250
25th Percentile £43,500 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +10.00%
75th Percentile £78,750 £75,000 £72,500
90th Percentile £95,000 £90,000 £88,750
UK excluding London median annual salary £52,000 £47,500 £47,500
% change year-on-year +9.47% - +5.56%

1st Line Engineer
Job Vacancy Trend

Job postings that featured 1st Line Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Engineer.

Salary trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Histogram

Salary distribution for jobs citing 1st Line Engineer over the 6 months to 8 August 2022.

Salary histogram for 1st Line Engineer in the UK

1st Line Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Engineer within the UK over the 6 months to 8 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -191 130 £25,000 +13.64% 42
UK excluding London -121 89 £24,000 +14.29% 40
London -169 41 £27,000 +8.00% 3
South East -62 30 £24,500 +6.52% 8
Work from Home -226 30 £25,000 +8.70% 9
South West -17 20 £24,000 +9.09% 7
North of England -61 14 £23,000 +15.00% 18
Midlands -54 12 £23,000 +9.52% 4
East Midlands -14 10 £23,000 +9.52% 2
Yorkshire -16 10 £22,000 +8.64% 6
East of England -78 9 £25,000 +19.05% 2
Scotland - 4 £23,250 - 1
North West -58 3 £25,000 +4.17% 12
West Midlands -55 2 £22,500 +7.14% 2

1st Line Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 8 August 2022, 1st Line Engineer job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Engineer in the job title.

1 75 (52.08%) Windows
2 70 (48.61%) Microsoft 365
3 69 (47.92%) Microsoft
4 68 (47.22%) Active Directory
5 61 (42.36%) Social Skills
6 51 (35.42%) Windows 10
7 29 (20.14%) ITIL
8 26 (18.06%) Service Management
8 26 (18.06%) Service Delivery
9 23 (15.97%) SLA
9 23 (15.97%) Azure
9 23 (15.97%) Problem-Solving
10 21 (14.58%) MS Exchange
11 20 (13.89%) Microsoft Office
12 18 (12.50%) DNS
13 17 (11.81%) TCP/IP
13 17 (11.81%) SharePoint
14 16 (11.11%) ITSM
15 15 (10.42%) Microsoft Certification
16 14 (9.72%) DHCP
17 12 (8.33%) LAN
17 12 (8.33%) Firewall
17 12 (8.33%) Windows Server
18 10 (6.94%) Security Cleared
18 10 (6.94%) Break/Fix
18 10 (6.94%) Customer-Centricity
18 10 (6.94%) Incident Management
18 10 (6.94%) Citrix
19 9 (6.25%) WAN
19 9 (6.25%) Mac OS

1st Line Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (14.58%) MS Exchange
2 17 (11.81%) SharePoint
3 5 (3.47%) Skype for Business
4 4 (2.78%) Exchange Server 2010
5 1 (0.69%) Blackberry Enterprise Server
Applications
1 20 (13.89%) Microsoft Office
2 1 (0.69%) Acrobat
2 1 (0.69%) Microsoft Excel
2 1 (0.69%) Microsoft PowerPoint
2 1 (0.69%) Microsoft Project
Cloud Services
1 70 (48.61%) Microsoft 365
2 23 (15.97%) Azure
3 5 (3.47%) Azure Active Directory
3 5 (3.47%) OneDrive
4 2 (1.39%) Dynamics 365
5 1 (0.69%) Akamai
5 1 (0.69%) SaaS
Communications & Networking
1 18 (12.50%) DNS
2 17 (11.81%) TCP/IP
3 14 (9.72%) DHCP
4 12 (8.33%) Firewall
4 12 (8.33%) LAN
5 9 (6.25%) WAN
6 6 (4.17%) Wi-Fi
7 5 (3.47%) Internet
7 5 (3.47%) Skype
7 5 (3.47%) VPN
7 5 (3.47%) Wireless
8 4 (2.78%) Remote Desktop
8 4 (2.78%) VoIP
9 2 (1.39%) Ethernet
9 2 (1.39%) SMS
9 2 (1.39%) VLAN
10 1 (0.69%) 802.11
10 1 (0.69%) BGP
10 1 (0.69%) HTTP
10 1 (0.69%) WLAN
Database & Business Intelligence
1 2 (1.39%) Amazon RDS
1 2 (1.39%) SQL Server
Development Applications
1 2 (1.39%) JIRA
General
1 61 (42.36%) Social Skills
2 6 (4.17%) Legal
2 6 (4.17%) Telecoms
3 5 (3.47%) Manufacturing
3 5 (3.47%) Retail
4 4 (2.78%) Finance
4 4 (2.78%) Law
5 3 (2.08%) Advertising
5 3 (2.08%) Organisational Skills
6 2 (1.39%) Banking
6 2 (1.39%) Inclusion and Diversity
6 2 (1.39%) Influencing Skills
7 1 (0.69%) Aerospace
7 1 (0.69%) Analytical Skills
7 1 (0.69%) Aviation
7 1 (0.69%) Documentation Skills
7 1 (0.69%) Pharmaceutical
7 1 (0.69%) Public Sector
Libraries, Frameworks & Software Standards
1 1 (0.69%) 802.1X
Miscellaneous
1 9 (6.25%) Driving Licence
2 6 (4.17%) Smartphone
3 4 (2.78%) Management Information System
4 3 (2.08%) Video Conferencing
5 2 (1.39%) Data Centre
5 2 (1.39%) Fat Client
5 2 (1.39%) Handset
5 2 (1.39%) iPad
5 2 (1.39%) Private Cloud
5 2 (1.39%) Self-Motivation
5 2 (1.39%) Thin Client
5 2 (1.39%) User Experience
6 1 (0.69%) Anti-Spyware
6 1 (0.69%) Data Protection Act
6 1 (0.69%) iPhone
6 1 (0.69%) Public Cloud
Operating Systems
1 75 (52.08%) Windows
2 51 (35.42%) Windows 10
3 12 (8.33%) Windows Server
4 9 (6.25%) Mac OS
5 7 (4.86%) Android
5 7 (4.86%) Apple iOS
6 6 (4.17%) Linux
7 5 (3.47%) Windows 7
8 3 (2.08%) Ubuntu
8 3 (2.08%) Windows Server 2008
8 3 (2.08%) Windows Server 2012
8 3 (2.08%) Windows Server 2019
9 1 (0.69%) Windows Server 2016
9 1 (0.69%) Windows Vista
9 1 (0.69%) Windows XP
Processes & Methodologies
1 29 (20.14%) ITIL
2 26 (18.06%) Service Delivery
2 26 (18.06%) Service Management
3 23 (15.97%) Problem-Solving
4 16 (11.11%) ITSM
5 10 (6.94%) Break/Fix
5 10 (6.94%) Customer-Centricity
5 10 (6.94%) Incident Management
6 8 (5.56%) Infrastructure Engineering
7 7 (4.86%) Ticket Management
7 7 (4.86%) Time Management
8 5 (3.47%) Change Control
8 5 (3.47%) Security Management
9 4 (2.78%) Asset Management
9 4 (2.78%) Major Incident Management
9 4 (2.78%) Security Patching
10 3 (2.08%) Collaborative Working
10 3 (2.08%) Computer Science
10 3 (2.08%) Data Loss Prevention
10 3 (2.08%) Trend Analysis
Programming Languages
1 6 (4.17%) PowerShell
2 2 (1.39%) C
2 2 (1.39%) SQL
Qualifications
1 15 (10.42%) Microsoft Certification
2 10 (6.94%) Security Cleared
3 9 (6.25%) ITIL Foundation Certificate
4 6 (4.17%) Degree
4 6 (4.17%) DV Cleared
4 6 (4.17%) MCP
5 4 (2.78%) CCNA
5 4 (2.78%) Cisco Certification
6 3 (2.08%) CCA
6 3 (2.08%) Citrix Certification
6 3 (2.08%) SC Cleared
7 2 (1.39%) DBS Check
7 2 (1.39%) MCSA
8 1 (0.69%) A+ Certification
8 1 (0.69%) CCDA
8 1 (0.69%) CCNP
8 1 (0.69%) CEH
8 1 (0.69%) CWNA
8 1 (0.69%) MCSE
8 1 (0.69%) Network+ Certification
Quality Assurance & Compliance
1 23 (15.97%) SLA
2 3 (2.08%) QA
System Software
1 68 (47.22%) Active Directory
2 5 (3.47%) Virtual Desktop
3 3 (2.08%) Hyper-V
4 2 (1.39%) VMware Infrastructure
Systems Management
1 4 (2.78%) Microsoft Intune
2 2 (1.39%) SCCM
3 1 (0.69%) Backup Exec
3 1 (0.69%) Norton AntiVirus
Vendors
1 69 (47.92%) Microsoft
2 10 (6.94%) Citrix
3 7 (4.86%) Sophos
4 6 (4.17%) Apple
5 5 (3.47%) HP
5 5 (3.47%) ServiceNow
6 3 (2.08%) Dell
6 3 (2.08%) Salesforce.com
7 2 (1.39%) Adobe
7 2 (1.39%) IBM
7 2 (1.39%) McAfee
7 2 (1.39%) VMware
8 1 (0.69%) Acronis
8 1 (0.69%) Aderant
8 1 (0.69%) Computacenter
8 1 (0.69%) Fortinet
8 1 (0.69%) iManage
8 1 (0.69%) Intapp
8 1 (0.69%) Palo Alto
8 1 (0.69%) SonicWALL