Period
to 17 January 2021

The median annual salary for a 1st Line Engineer was £21,500 in advertised job vacancies during the 6 months to 17 January 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Engineer
UK
6 months to
17 Jan 2021
Same period 2020 Same period 2019
Rank 666 828 867
Rank change year-on-year +162 +39 +24
Permanent jobs requiring a 1st Line Engineer 90 188 256
As % of all permanent jobs advertised in the UK 0.15% 0.15% 0.17%
As % of the Job Titles category 0.15% 0.16% 0.18%
Number of salaries quoted 87 178 245
Median annual salary £21,500 £22,500 £22,000
Median salary % change year-on-year -4.44% +2.27% +4.76%
10th Percentile £18,350 £18,500 £18,500
90th Percentile £26,850 £28,000 £26,500
UK excluding London median annual salary £20,750 £21,500 £21,750
% change year-on-year -3.49% -1.15% +8.75%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 58,885 120,564 145,065
% of permanent IT jobs with a recognized job title 95.13% 95.60% 95.96%
Number of salaries quoted 47,861 97,609 117,425
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £32,000 £28,750 £28,000
90th Percentile £87,500 £86,250 £83,750
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st Line Engineer
Job Vacancy Trend

Job postings that featured 1st Line Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Engineer.

Salary trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Histogram

Salary distribution for jobs citing 1st Line Engineer over the 6 months to 17 January 2021.

Salary histogram for 1st Line Engineer in the UK

1st Line Engineer
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Engineer within the UK over the 6 months to 17 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +178 89 £21,500 -4.44% 11
UK excluding London +162 73 £20,750 -3.49% 10
South East +139 33 £20,500 -4.65% 5
London +162 16 £25,250 +3.06% 1
South West +79 15 £21,500 +5.52% 3
North of England +87 13 £20,500 +1.23% 1
Yorkshire +50 12 £20,250 -
Midlands +69 7 £22,000 +2.33%
East of England +96 5 £20,000 -21.57% 1
Work from Home -52 5 £25,000 +4.17%
East Midlands +54 4 £22,875 +14.38%
West Midlands +66 3 £22,000 +2.33%
North West +71 1 £21,500 +2.38% 1

1st Line Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 January 2021, 1st Line Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Engineer in the job title.

1 61 (67.78%) Windows
2 59 (65.56%) Office 365
3 53 (58.89%) Active Directory
4 40 (44.44%) Microsoft
5 30 (33.33%) Windows Server
6 24 (26.67%) Windows 10
7 22 (24.44%) DNS
8 19 (21.11%) Windows 7
9 18 (20.00%) DHCP
9 18 (20.00%) Microsoft Office
10 17 (18.89%) Citrix
10 17 (18.89%) VMware
11 14 (15.56%) Finance
12 12 (13.33%) Telecoms
12 12 (13.33%) Firewall
12 12 (13.33%) Windows 8
13 10 (11.11%) MS Exchange
13 10 (11.11%) Windows Server 2012
13 10 (11.11%) Driving Licence
14 9 (10.00%) Windows Server 2016
14 9 (10.00%) LAN
14 9 (10.00%) WAN
14 9 (10.00%) TCP/IP
14 9 (10.00%) Azure
14 9 (10.00%) XenDesktop
15 8 (8.89%) VoIP
16 7 (7.78%) Public Sector
16 7 (7.78%) SAP
16 7 (7.78%) ITIL
16 7 (7.78%) Business Intelligence

1st Line Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (11.11%) MS Exchange
2 1 (1.11%) Confluence
2 1 (1.11%) Exchange Server 2013
Applications
1 18 (20.00%) Microsoft Office
2 2 (2.22%) Microsoft Excel
Cloud Services
1 59 (65.56%) Office 365
2 9 (10.00%) Azure
3 3 (3.33%) AWS
4 2 (2.22%) G Suite
4 2 (2.22%) Mimecast
4 2 (2.22%) SaaS
5 1 (1.11%) Azure Active Directory
5 1 (1.11%) Cloud Computing
5 1 (1.11%) GCP
Communications & Networking
1 22 (24.44%) DNS
2 18 (20.00%) DHCP
3 12 (13.33%) Firewall
4 9 (10.00%) LAN
4 9 (10.00%) TCP/IP
4 9 (10.00%) WAN
5 8 (8.89%) VoIP
6 4 (4.44%) Internet
6 4 (4.44%) NetScaler
6 4 (4.44%) Remote Desktop
6 4 (4.44%) Wireless
7 3 (3.33%) Ethernet
7 3 (3.33%) VPN
8 2 (2.22%) PBX
8 2 (2.22%) Wi-Fi
9 1 (1.11%) DSL
9 1 (1.11%) PSTN
9 1 (1.11%) RTP
9 1 (1.11%) SS7
9 1 (1.11%) Unified Communications
Development Applications
1 5 (5.56%) JIRA
General
1 14 (15.56%) Finance
2 12 (13.33%) Telecoms
3 7 (7.78%) Electronics
3 7 (7.78%) Manufacturing
3 7 (7.78%) Marketing
3 7 (7.78%) Public Sector
4 6 (6.67%) German Language
5 3 (3.33%) French Language
6 1 (1.11%) Automotive
6 1 (1.11%) Law
6 1 (1.11%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (1.11%) WebRTC
Miscellaneous
1 10 (11.11%) Driving Licence
2 5 (5.56%) Blog
2 5 (5.56%) User Experience
3 4 (4.44%) Self-Motivation
3 4 (4.44%) Smartphone
4 3 (3.33%) Analytical Skills
5 1 (1.11%) Biotechnology
5 1 (1.11%) Blackberry
5 1 (1.11%) CCTV
5 1 (1.11%) Clustering
5 1 (1.11%) Data Centre
5 1 (1.11%) iPhone
Operating Systems
1 61 (67.78%) Windows
2 30 (33.33%) Windows Server
3 24 (26.67%) Windows 10
4 19 (21.11%) Windows 7
5 12 (13.33%) Windows 8
6 10 (11.11%) Windows Server 2012
7 9 (10.00%) Windows Server 2016
8 4 (4.44%) Windows Server 2008
9 2 (2.22%) Mac OS X
10 1 (1.11%) Android
10 1 (1.11%) Apple iOS
10 1 (1.11%) Linux
10 1 (1.11%) Windows Server 2019
Processes & Methodologies
1 7 (7.78%) Business Intelligence
1 7 (7.78%) Digital Marketing
1 7 (7.78%) ITIL
1 7 (7.78%) Programme Management
2 6 (6.67%) Problem-Solving
2 6 (6.67%) Service Delivery
3 4 (4.44%) Proactive Monitoring
4 3 (3.33%) Active Listening
5 2 (2.22%) Continuous Improvement
5 2 (2.22%) Cybersecurity
5 2 (2.22%) Data Privacy
5 2 (2.22%) Incident Management
5 2 (2.22%) ITSM
5 2 (2.22%) Network Monitoring
5 2 (2.22%) Proactive Management
6 1 (1.11%) Asset Management
6 1 (1.11%) Fault Management
6 1 (1.11%) Logistics
6 1 (1.11%) Network Management
6 1 (1.11%) Resource Management
Programming Languages
1 2 (2.22%) C
1 2 (2.22%) SQL
2 1 (1.11%) PowerShell
Qualifications
1 6 (6.67%) Microsoft Certification
2 5 (5.56%) MCSA
3 3 (3.33%) CCNA
3 3 (3.33%) Cisco Certification
4 2 (2.22%) MCP
4 2 (2.22%) SC Cleared
4 2 (2.22%) Security Cleared
5 1 (1.11%) A+ Certification
5 1 (1.11%) CCSA
5 1 (1.11%) DBS Check
5 1 (1.11%) Degree
5 1 (1.11%) Network+ Certification
Quality Assurance & Compliance
1 7 (7.78%) SLA
System Software
1 53 (58.89%) Active Directory
2 9 (10.00%) XenDesktop
3 6 (6.67%) Hyper-V
4 5 (5.56%) VMware Infrastructure
4 5 (5.56%) XenApp
5 4 (4.44%) Citrix Hypervisor
5 4 (4.44%) vSphere
6 2 (2.22%) Docker
6 2 (2.22%) pfSense
Systems Management
1 4 (4.44%) SCCM
2 1 (1.11%) Failover Clustering
Vendors
1 40 (44.44%) Microsoft
2 17 (18.89%) Citrix
2 17 (18.89%) VMware
3 7 (7.78%) SAP
4 5 (5.56%) Sophos
5 4 (4.44%) Avaya
5 4 (4.44%) Cisco
5 4 (4.44%) ServiceNow
6 3 (3.33%) Apple
6 3 (3.33%) Remedy
7 2 (2.22%) SolarWinds
8 1 (1.11%) ConnectWise
8 1 (1.11%) Draytek
8 1 (1.11%) Juniper
8 1 (1.11%) Kaspersky
8 1 (1.11%) Polycom
8 1 (1.11%) Tanium
8 1 (1.11%) Yealink