First Line Engineer
UK

The median First Line Engineer salary in the UK is £25,000 per year according to job vacancies posted during the 6 months to 9 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Dec 2023
Same period 2022 Same period 2021
Rank 605 938 893
Rank change year-on-year +333 -45 -223
Permanent jobs requiring a 1st Line Engineer 124 140 177
As % of all permanent jobs advertised in the UK 0.24% 0.11% 0.14%
As % of the Job Titles category 0.25% 0.12% 0.15%
Number of salaries quoted 118 135 169
10th Percentile £21,250 £21,250 £19,125
25th Percentile £22,563 £22,500 £20,000
Median annual salary (50th Percentile) £25,000 £25,500 £22,500
Median % change year-on-year -1.96% +13.33% +4.65%
75th Percentile £28,000 £28,750 £25,375
90th Percentile £28,750 £31,000 £29,550
UK excluding London median annual salary £25,000 £25,500 £21,500
% change year-on-year -1.96% +18.60% +4.88%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,748 116,938 121,615
% of permanent jobs with a recognized job title 95.41% 95.42% 95.23%
Number of salaries quoted 36,451 73,675 84,434
10th Percentile £31,250 £32,750 £32,250
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

1st Line Engineer
Job Vacancy Trend

Job postings that featured 1st Line Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Engineer.

Salary trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Histogram

Salary distribution for jobs citing 1st Line Engineer over the 6 months to 9 December 2023.

Salary histogram for 1st Line Engineer in the UK

1st Line Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Engineer within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +328 114 £25,000 -1.96% 59
UK excluding London +220 99 £25,000 -1.96% 59
Work from Home +268 49 £23,500 -1.05% 19
South East +169 40 £26,000 - 22
South West +73 26 £23,500 -9.62% 8
London +271 22 £25,000 -16.67% 5
East of England +130 14 £25,000 +11.11% 9
Midlands +122 6 £25,366 -0.53% 2
Scotland +33 6 £25,000 +28.21% 2
West Midlands +127 5 £24,732 -4.88%
North of England +112 4 £23,500 -7.84% 16
Yorkshire +83 3 £23,500 -7.84% 2
Northern Ireland +43 3 £35,000 +34.62% 1
North West +115 1 £22,500 -10.00% 12

1st Line Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 December 2023, 1st Line Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Engineer in the job title.

1 88 (70.97%) Microsoft 365
2 63 (50.81%) Active Directory
3 60 (48.39%) Windows
4 58 (46.77%) Customer Service
5 53 (42.74%) Microsoft
6 46 (37.10%) Social Skills
7 36 (29.03%) SLA
8 35 (28.23%) Service Delivery
9 31 (25.00%) Microsoft Certification
10 28 (22.58%) Microsoft Office
10 28 (22.58%) Azure
10 28 (22.58%) Windows 10
11 24 (19.35%) Windows Server
12 22 (17.74%) VMware
13 21 (16.94%) Driving Licence
14 19 (15.32%) Problem-Solving
14 19 (15.32%) ITIL
15 17 (13.71%) Degree
16 16 (12.90%) Customer-Centricity
17 15 (12.10%) MCITP
18 14 (11.29%) Service Management
18 14 (11.29%) TCP/IP
18 14 (11.29%) DBS Check
18 14 (11.29%) ITIL Foundation Certificate
19 13 (10.48%) BPSS Clearance
19 13 (10.48%) LAN
19 13 (10.48%) WAN
20 12 (9.68%) Veeam
20 12 (9.68%) Public Sector
20 12 (9.68%) Azure Certification

1st Line Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (7.26%) SharePoint
2 5 (4.03%) MS Exchange
3 3 (2.42%) Exchange Server 2010
3 3 (2.42%) Exchange Server 2013
Applications
1 28 (22.58%) Microsoft Office
Business Applications
1 1 (0.81%) SAP Business One
Cloud Services
1 88 (70.97%) Microsoft 365
2 28 (22.58%) Azure
3 9 (7.26%) Mimecast
4 7 (5.65%) Entra ID
5 4 (3.23%) OneDrive
6 2 (1.61%) Google Workspace
7 1 (0.81%) Nutanix
7 1 (0.81%) WhatsApp
Communications & Networking
1 14 (11.29%) TCP/IP
2 13 (10.48%) LAN
2 13 (10.48%) WAN
3 11 (8.87%) DHCP
3 11 (8.87%) Firewall
3 11 (8.87%) Remote Desktop
4 10 (8.06%) Wireless
5 9 (7.26%) VPN
6 8 (6.45%) VLAN
7 7 (5.65%) ADSL
7 7 (5.65%) Broadband
8 3 (2.42%) DNS
8 3 (2.42%) Internet
9 2 (1.61%) PBX
9 2 (1.61%) Wi-Fi
10 1 (0.81%) ATM
10 1 (0.81%) IPsec
Database & Business Intelligence
1 2 (1.61%) Amazon RDS
General
1 46 (37.10%) Social Skills
2 12 (9.68%) Public Sector
3 9 (7.26%) Telecoms
4 7 (5.65%) Finance
5 4 (3.23%) Analytical Skills
5 4 (3.23%) Organisational Skills
6 3 (2.42%) Manufacturing
7 2 (1.61%) Electronics
7 2 (1.61%) Fire and Rescue
7 2 (1.61%) Legal
7 2 (1.61%) Local Government
7 2 (1.61%) Marketing
7 2 (1.61%) Retail
8 1 (0.81%) Agriculture
8 1 (0.81%) Financial Institution
8 1 (0.81%) Law
Miscellaneous
1 21 (16.94%) Driving Licence
2 10 (8.06%) Replication
3 5 (4.03%) Management Information System
4 4 (3.23%) Smart Meter
5 3 (2.42%) Self-Motivation
6 1 (0.81%) CCTV
6 1 (0.81%) Client/Server
6 1 (0.81%) EPoS
6 1 (0.81%) Life Science
6 1 (0.81%) Smartphone
Operating Systems
1 60 (48.39%) Windows
2 28 (22.58%) Windows 10
3 24 (19.35%) Windows Server
4 8 (6.45%) Windows 8
5 6 (4.84%) Windows Server 2012
6 3 (2.42%) Windows Server 2008
6 3 (2.42%) Windows Server 2016
6 3 (2.42%) Windows Server 2019
7 2 (1.61%) Windows 7
8 1 (0.81%) Android
8 1 (0.81%) Apple iOS
8 1 (0.81%) Linux
8 1 (0.81%) Mac OS
Processes & Methodologies
1 58 (46.77%) Customer Service
2 35 (28.23%) Service Delivery
3 19 (15.32%) ITIL
3 19 (15.32%) Problem-Solving
4 16 (12.90%) Customer-Centricity
5 14 (11.29%) Service Management
6 8 (6.45%) Ticket Management
7 7 (5.65%) Incident Management
8 5 (4.03%) Time Management
9 4 (3.23%) Coaching
10 3 (2.42%) Change Control
10 3 (2.42%) Change Management
10 3 (2.42%) Customer Requirements
10 3 (2.42%) ITSM
10 3 (2.42%) Requirements Gathering
11 2 (1.61%) Agile
11 2 (1.61%) Business Intelligence
11 2 (1.61%) Digital Marketing
11 2 (1.61%) Problem Management
11 2 (1.61%) Risk Management
Programming Languages
1 1 (0.81%) PowerShell
Qualifications
1 31 (25.00%) Microsoft Certification
2 17 (13.71%) Degree
3 15 (12.10%) MCITP
4 14 (11.29%) DBS Check
4 14 (11.29%) ITIL Foundation Certificate
5 13 (10.48%) BPSS Clearance
6 12 (9.68%) Azure Certification
7 7 (5.65%) CCNA
7 7 (5.65%) Cisco Certification
7 7 (5.65%) Network+ Certification
8 6 (4.84%) Security Cleared
9 3 (2.42%) A+ Certification
10 2 (1.61%) MCP
10 2 (1.61%) SC Cleared
Quality Assurance & Compliance
1 36 (29.03%) SLA
2 3 (2.42%) ISO/IEC 20000
3 2 (1.61%) ISO 9001
3 2 (1.61%) ISO/IEC 27001
System Software
1 63 (50.81%) Active Directory
2 10 (8.06%) VMware Infrastructure
3 8 (6.45%) vSphere
4 4 (3.23%) Virtual Machines
5 3 (2.42%) Hyper-V
6 2 (1.61%) VMware ESXi
Systems Management
1 9 (7.26%) Microsoft Intune
2 7 (5.65%) SCCM
Vendors
1 53 (42.74%) Microsoft
2 22 (17.74%) VMware
3 12 (9.68%) Veeam
4 9 (7.26%) Cisco
4 9 (7.26%) Sophos
5 8 (6.45%) ConnectWise
5 8 (6.45%) N-able
5 8 (6.45%) SolarWinds
6 5 (4.03%) Citrix
7 4 (3.23%) Adobe
8 3 (2.42%) Google
8 3 (2.42%) SAP
9 2 (1.61%) Apple
10 1 (0.81%) Avaya
10 1 (0.81%) Fortinet
10 1 (0.81%) HP
10 1 (0.81%) Ubiquiti