Period
to 19 February 2020

The median annual salary for a 1st Line Engineer was £22,000 in advertised job vacancies during the 6 months to 19 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Engineer
UK
6 months to
19 Feb 2020
Same period 2019 Same period 2018
Rank 827 896 928
Rank change year-on-year +69 +32 +27
Permanent jobs requiring a 1st Line Engineer 180 232 281
As % of all permanent IT jobs advertised in the UK 0.15% 0.15% 0.16%
As % of the Job Titles category 0.15% 0.16% 0.17%
Number of salaries quoted 169 220 256
UK median annual salary £22,000 £22,400 £21,000
Median salary % change year-on-year -1.79% +6.67% -4.55%
10th Percentile £18,500 £18,750 £17,000
90th Percentile £28,423 £28,000 £27,000
UK excluding London median annual salary £21,500 £22,000 £20,000
% change year-on-year -2.27% +10.00% -9.09%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 118,486 145,343 169,165
% of permanent IT jobs with a recognized job title 95.51% 95.91% 96.35%
Number of salaries quoted 94,965 116,355 138,546
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £87,500 £83,750 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Engineer
Job Vacancy Trend

Job postings that featured 1st Line Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Engineer.

Salary trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Histogram

The salary distribution of IT jobs citing 1st Line Engineer over the 6 months to 19 February 2020.

Salary histogram for 1st Line Engineer in the UK

1st Line Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Engineer within the UK over the 6 months to 19 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +71 169 £22,500 +0.45% 67
UK excluding London +30 125 £21,500 -2.27% 63
South East +9 55 £21,500 -7.53% 22
London +96 49 £26,000 +8.33% 8
Midlands +42 21 £21,500 - 4
South West +33 19 £20,500 +5.13% 8
North of England +53 16 £19,500 -7.14% 15
North West +41 14 £19,500 -7.14% 9
East Midlands +32 14 £21,500 +2.38% 4
East of England +62 9 £25,500 +15.91% 10
West Midlands +38 7 £21,500 -5.49%
Wales 0 3 £20,000 -4.76% 4
Scotland +39 2 £22,000 +15.79%
Yorkshire +22 2 £20,250 -1.22% 4

1st Line Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 February 2020, 1st Line Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Engineer in the job title.

1 127 (70.56%) Windows
2 81 (45.00%) Microsoft
3 72 (40.00%) Office 365
4 67 (37.22%) Active Directory
5 48 (26.67%) Windows 10
6 42 (23.33%) Microsoft Office
6 42 (23.33%) Windows 7
6 42 (23.33%) Windows Server
7 30 (16.67%) SLA
8 29 (16.11%) Problem-Solving
9 27 (15.00%) MS Exchange
9 27 (15.00%) Windows Server 2012
10 25 (13.89%) LAN
11 23 (12.78%) WAN
12 21 (11.67%) Windows Server 2008
13 20 (11.11%) Firewall
13 20 (11.11%) Cisco
14 18 (10.00%) ITIL
15 17 (9.44%) SQL
15 17 (9.44%) Service Management
15 17 (9.44%) VMware
16 16 (8.89%) Microsoft Excel
16 16 (8.89%) VoIP
17 14 (7.78%) DNS
18 13 (7.22%) Citrix
18 13 (7.22%) Time Management
19 12 (6.67%) VMware Infrastructure
19 12 (6.67%) Finance
19 12 (6.67%) Microsoft PowerPoint
20 11 (6.11%) Video Conferencing

1st Line Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (15.00%) MS Exchange
2 8 (4.44%) Exchange Server 2010
3 6 (3.33%) Exchange Server 2007
4 5 (2.78%) Exchange Server 2013
5 3 (1.67%) SharePoint
6 2 (1.11%) Skype for Business
7 1 (0.56%) Exchange Server 2003
Applications
1 42 (23.33%) Microsoft Office
2 16 (8.89%) Microsoft Excel
3 12 (6.67%) Microsoft PowerPoint
4 5 (2.78%) MS Visio
Business Applications
1 1 (0.56%) NetSuite
Cloud Services
1 72 (40.00%) Office 365
2 8 (4.44%) G Suite
3 7 (3.89%) Azure
4 2 (1.11%) AWS
Communications & Networking
1 25 (13.89%) LAN
2 23 (12.78%) WAN
3 20 (11.11%) Firewall
4 16 (8.89%) VoIP
5 14 (7.78%) DNS
6 10 (5.56%) DHCP
7 9 (5.00%) Internet
7 9 (5.00%) VPN
8 8 (4.44%) WLAN
9 7 (3.89%) TCP/IP
10 6 (3.33%) Remote Desktop
11 5 (2.78%) Cisco IOS
11 5 (2.78%) Unified Communications
11 5 (2.78%) Wireless
12 3 (1.67%) VLAN
12 3 (1.67%) Wi-Fi
13 2 (1.11%) ADSL
13 2 (1.11%) Skype
14 1 (0.56%) GSM
14 1 (0.56%) Network Security
Database & Business Intelligence
1 5 (2.78%) SQL Server
General
1 12 (6.67%) Finance
2 9 (5.00%) Legal
2 9 (5.00%) Public Sector
2 9 (5.00%) Retail
3 7 (3.89%) Law
4 5 (2.78%) Telecoms
5 3 (1.67%) Banking
5 3 (1.67%) Electronics
5 3 (1.67%) Manufacturing
5 3 (1.67%) Marketing
6 2 (1.11%) Advertising
6 2 (1.11%) French Language
6 2 (1.11%) German Language
6 2 (1.11%) Spanish Language
7 1 (0.56%) Back Office
7 1 (0.56%) Housing Association
7 1 (0.56%) Pharmaceutical
7 1 (0.56%) Publishing
Libraries, Frameworks & Software Standards
1 1 (0.56%) COM
1 1 (0.56%) X-Windows
Miscellaneous
1 11 (6.11%) Video Conferencing
2 8 (4.44%) Self-Motivation
3 6 (3.33%) Private Cloud
4 5 (2.78%) Data Centre
4 5 (2.78%) iPhone
4 5 (2.78%) Management Information System
5 4 (2.22%) Driving Licence
6 2 (1.11%) Analytical Skills
6 2 (1.11%) Hedge funds
6 2 (1.11%) iPad
7 1 (0.56%) Blackberry
7 1 (0.56%) Client/Server
7 1 (0.56%) Enterprise Software
Operating Systems
1 127 (70.56%) Windows
2 48 (26.67%) Windows 10
3 42 (23.33%) Windows 7
3 42 (23.33%) Windows Server
4 27 (15.00%) Windows Server 2012
5 21 (11.67%) Windows Server 2008
6 11 (6.11%) Windows 8
7 6 (3.33%) Mac OS
7 6 (3.33%) Mac OS X
8 4 (2.22%) Android
8 4 (2.22%) Linux
8 4 (2.22%) Windows Vista
9 2 (1.11%) Apple iOS
9 2 (1.11%) Windows Server 2003
9 2 (1.11%) Windows XP
Processes & Methodologies
1 29 (16.11%) Problem-Solving
2 18 (10.00%) ITIL
3 17 (9.44%) Service Management
4 13 (7.22%) Time Management
5 10 (5.56%) Asset Management
6 8 (4.44%) Disaster Recovery
6 8 (4.44%) Problem Management
6 8 (4.44%) Service Delivery
7 7 (3.89%) Mentoring
7 7 (3.89%) Proactive Monitoring
8 6 (3.33%) Incident Management
9 5 (2.78%) Infrastructure Engineering
10 4 (2.22%) Business Continuity
10 4 (2.22%) Data Privacy
10 4 (2.22%) Line Management
11 3 (1.67%) Business Intelligence
11 3 (1.67%) CRM
11 3 (1.67%) Digital Marketing
11 3 (1.67%) Knowledge Management
11 3 (1.67%) Programme Management
Programming Languages
1 17 (9.44%) SQL
2 1 (0.56%) PowerShell
Qualifications
1 6 (3.33%) CCNA
1 6 (3.33%) Cisco Certification
1 6 (3.33%) MCP
1 6 (3.33%) Security Cleared
2 5 (2.78%) Degree
2 5 (2.78%) Microsoft Certification
2 5 (2.78%) SC Cleared
3 3 (1.67%) JNCIS
3 3 (1.67%) MCITP
3 3 (1.67%) MCTS
4 2 (1.11%) CCSA
5 1 (0.56%) A+ Certification
5 1 (0.56%) BPSS Clearance
5 1 (0.56%) DV Cleared
5 1 (0.56%) HND
Quality Assurance & Compliance
1 30 (16.67%) SLA
2 2 (1.11%) ISO/IEC 27001
System Software
1 67 (37.22%) Active Directory
2 12 (6.67%) VMware Infrastructure
3 6 (3.33%) VMware ESXi
4 3 (1.67%) Hyper-V
4 3 (1.67%) UAG
4 3 (1.67%) XenDesktop
5 2 (1.11%) Virtual Machines
5 2 (1.11%) XenApp
6 1 (0.56%) Terminal Server
Systems Management
1 9 (5.00%) SCCM
2 4 (2.22%) vCenter Server
3 1 (0.56%) Norton AntiVirus
3 1 (0.56%) PaperCut
3 1 (0.56%) SCOM
Vendors
1 81 (45.00%) Microsoft
2 20 (11.11%) Cisco
3 17 (9.44%) VMware
4 13 (7.22%) Citrix
5 7 (3.89%) Apple
6 6 (3.33%) HP
7 4 (2.22%) iManage
8 3 (1.67%) Avaya
8 3 (1.67%) LogicMonitor
8 3 (1.67%) Meraki
8 3 (1.67%) Palo Alto
8 3 (1.67%) SAP
8 3 (1.67%) Sun
9 2 (1.11%) Alibaba
9 2 (1.11%) Google
9 2 (1.11%) Huawei
9 2 (1.11%) Ivanti
9 2 (1.11%) Veeam
10 1 (0.56%) Shavlik
10 1 (0.56%) SonicWALL