Period
to 14 April 2021

The median annual salary for a 1st Line Engineer was £22,000 in advertised job vacancies during the 6 months to 14 April 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Engineer
UK
6 months to
14 Apr 2021
Same period 2020 Same period 2019
Rank 754 828 928
Rank change year-on-year +74 +100 +32
Permanent jobs requiring a 1st Line Engineer 95 152 195
As % of all permanent jobs advertised in the UK 0.11% 0.13% 0.13%
As % of the Job Titles category 0.12% 0.14% 0.14%
Number of salaries quoted 91 146 182
10th Percentile £18,500 £18,250 £18,750
25th Percentile £19,250 £19,000 £19,281
Median annual salary (50th Percentile) £22,000 £22,500 £22,000
Median % change year-on-year -2.22% +2.27% +2.33%
75th Percentile £24,000 £25,000 £24,875
90th Percentile £25,500 £28,750 £28,750
UK excluding London median annual salary £21,000 £21,500 £22,000
% change year-on-year -2.33% -2.27% +4.76%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 77,560 107,892 143,050
% of permanent IT jobs with a recognized job title 93.14% 95.38% 96.02%
Number of salaries quoted 61,019 87,607 115,290
10th Percentile £31,500 £29,750 £28,500
25th Percentile £40,750 £37,750 £37,000
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £72,500 £71,250 £68,750
90th Percentile £88,750 £87,500 £85,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +2.27%

1st Line Engineer
Job Vacancy Trend

Job postings that featured 1st Line Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Engineer.

Salary trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Histogram

Salary distribution for jobs citing 1st Line Engineer over the 6 months to 14 April 2021.

Salary histogram for 1st Line Engineer in the UK

1st Line Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Engineer within the UK over the 6 months to 14 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +103 90 £22,000 -2.22% 9
UK excluding London +71 72 £21,000 -2.33% 7
South East +78 30 £20,500 -8.89% 4
London +102 18 £25,000 -3.85% 2
North of England +43 17 £20,000 +2.56%
South West +18 15 £22,000 +8.64% 1
Yorkshire +14 14 £20,000 -2.44%
Work from Home -117 9 £21,500 -10.42%
Midlands +24 8 £22,000 +2.33% 2
West Midlands +21 4 £21,000 -10.64% 1
East Midlands +14 4 £22,000 +2.33% 1
East of England +54 2 £24,250 +21.25%
North East - 2 £20,000 -
North West +31 1 £21,500 +10.26%

1st Line Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 14 April 2021, 1st Line Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Engineer in the job title.

1 66 (69.47%) Windows
2 63 (66.32%) Microsoft 365
3 54 (56.84%) Active Directory
4 43 (45.26%) Microsoft
5 30 (31.58%) Windows Server
6 29 (30.53%) Microsoft Office
7 23 (24.21%) Windows 10
8 19 (20.00%) Citrix
9 16 (16.84%) Windows 7
9 16 (16.84%) Driving Licence
10 15 (15.79%) ITIL
11 14 (14.74%) Finance
12 13 (13.68%) VMware
12 13 (13.68%) DNS
12 13 (13.68%) Azure
13 12 (12.63%) DHCP
13 12 (12.63%) SLA
14 11 (11.58%) WAN
14 11 (11.58%) Firewall
14 11 (11.58%) XenDesktop
15 10 (10.53%) Windows 8
15 10 (10.53%) Degree
15 10 (10.53%) Problem-Solving
16 9 (9.47%) ServiceNow
16 9 (9.47%) Windows Server 2012
16 9 (9.47%) VPN
16 9 (9.47%) LAN
17 8 (8.42%) MCSA
17 8 (8.42%) Microsoft Certification
17 8 (8.42%) Service Delivery

1st Line Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (7.37%) MS Exchange
1 7 (7.37%) SharePoint
2 1 (1.05%) Exchange Server 2010
2 1 (1.05%) Exchange Server 2013
Applications
1 29 (30.53%) Microsoft Office
Cloud Services
1 63 (66.32%) Microsoft 365
2 13 (13.68%) Azure
3 6 (6.32%) AWS
4 4 (4.21%) SaaS
5 3 (3.16%) Azure Active Directory
6 2 (2.11%) Google Workspace
6 2 (2.11%) Mimecast
6 2 (2.11%) OneDrive
7 1 (1.05%) Cloud Computing
Communications & Networking
1 13 (13.68%) DNS
2 12 (12.63%) DHCP
3 11 (11.58%) Firewall
3 11 (11.58%) WAN
4 9 (9.47%) LAN
4 9 (9.47%) VPN
5 7 (7.37%) TCP/IP
5 7 (7.37%) Wireless
6 4 (4.21%) NetScaler
7 3 (3.16%) VoIP
8 2 (2.11%) Ethernet
9 1 (1.05%) Broadband
9 1 (1.05%) PBX
9 1 (1.05%) Remote Desktop
9 1 (1.05%) Unified Communications
9 1 (1.05%) Wi-Fi
Database & Business Intelligence
1 2 (2.11%) SQL Server
Development Applications
1 4 (4.21%) JIRA
General
1 14 (14.74%) Finance
2 4 (4.21%) Manufacturing
2 4 (4.21%) Telecoms
3 3 (3.16%) German Language
4 2 (2.11%) Electronics
4 2 (2.11%) Law
4 2 (2.11%) Marketing
4 2 (2.11%) Military
4 2 (2.11%) Public Sector
5 1 (1.05%) Banking
5 1 (1.05%) Investment Banking
Miscellaneous
1 16 (16.84%) Driving Licence
2 7 (7.37%) Analytical Skills
3 6 (6.32%) Self-Motivation
4 3 (3.16%) Smartphone
5 2 (2.11%) Blackberry
5 2 (2.11%) iPhone
5 2 (2.11%) Management Information System
6 1 (1.05%) CCTV
6 1 (1.05%) Clustering
6 1 (1.05%) Data Centre
6 1 (1.05%) Hedge funds
6 1 (1.05%) Life Science
Operating Systems
1 66 (69.47%) Windows
2 30 (31.58%) Windows Server
3 23 (24.21%) Windows 10
4 16 (16.84%) Windows 7
5 10 (10.53%) Windows 8
6 9 (9.47%) Windows Server 2012
7 6 (6.32%) Windows Server 2008
8 5 (5.26%) Windows Server 2016
9 2 (2.11%) Android
10 1 (1.05%) Apple iOS
10 1 (1.05%) Linux
10 1 (1.05%) Mac OS X
10 1 (1.05%) Windows Server 2019
Processes & Methodologies
1 15 (15.79%) ITIL
2 10 (10.53%) Problem-Solving
3 8 (8.42%) Service Delivery
4 5 (5.26%) Time Management
5 4 (4.21%) Customer-Centricity
5 4 (4.21%) High Availability
6 3 (3.16%) Break/Fix
6 3 (3.16%) Cybersecurity
6 3 (3.16%) Proactive Monitoring
7 2 (2.11%) Business Intelligence
7 2 (2.11%) Continuous Improvement
7 2 (2.11%) Data Management
7 2 (2.11%) Data Privacy
7 2 (2.11%) Digital Marketing
7 2 (2.11%) Disaster Recovery
7 2 (2.11%) ERP
7 2 (2.11%) Incident Management
7 2 (2.11%) Network Monitoring
7 2 (2.11%) Proactive Management
7 2 (2.11%) Programme Management
Programming Languages
1 2 (2.11%) SQL
2 1 (1.05%) PowerShell
2 1 (1.05%) Python
2 1 (1.05%) VB
Qualifications
1 10 (10.53%) Degree
2 8 (8.42%) MCSA
2 8 (8.42%) Microsoft Certification
3 4 (4.21%) CCNA
3 4 (4.21%) Cisco Certification
4 3 (3.16%) MCP
5 2 (2.11%) Computer Science Degree
5 2 (2.11%) SC Cleared
5 2 (2.11%) Security Cleared
6 1 (1.05%) A+ Certification
6 1 (1.05%) DBS Check
6 1 (1.05%) Network+ Certification
Quality Assurance & Compliance
1 12 (12.63%) SLA
System Software
1 54 (56.84%) Active Directory
2 11 (11.58%) XenDesktop
3 6 (6.32%) XenApp
4 5 (5.26%) Hyper-V
5 4 (4.21%) Citrix Hypervisor
5 4 (4.21%) vSphere
6 3 (3.16%) VMware Infrastructure
7 2 (2.11%) Docker
7 2 (2.11%) pfSense
Systems Management
1 6 (6.32%) SCCM
2 2 (2.11%) Microsoft Intune
3 1 (1.05%) Failover Clustering
Vendors
1 43 (45.26%) Microsoft
2 19 (20.00%) Citrix
3 13 (13.68%) VMware
4 9 (9.47%) ServiceNow
5 5 (5.26%) Cisco
6 4 (4.21%) Avaya
7 3 (3.16%) Apple
7 3 (3.16%) Remedy
8 2 (2.11%) Meraki
8 2 (2.11%) Palo Alto
8 2 (2.11%) SAP
9 1 (1.05%) ConnectWise
9 1 (1.05%) Draytek
9 1 (1.05%) Juniper
9 1 (1.05%) Kaspersky
9 1 (1.05%) Polycom
9 1 (1.05%) SolarWinds
9 1 (1.05%) Tanium
9 1 (1.05%) Yealink