Period
to 21 January 2019

The median annual salary for a 1st Line Engineer was £22,000 in advertised job vacancies during the 6 months to 21 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Engineer
UK
6 months to
21 Jan 2019
Same period 2018 Same period 2017
Rank 858 894 952
Rank change year-on-year +36 +58 +26
Permanent jobs requiring a 1st Line Engineer 243 298 244
As % of all permanent IT jobs advertised in the UK 0.16% 0.17% 0.14%
As % of the Job Titles category 0.17% 0.18% 0.14%
Number of salaries quoted 231 267 226
UK median annual salary £22,000 £21,000 £22,500
Median salary % change year-on-year +4.76% -6.67% +4.65%
10th Percentile £18,500 £17,000 £17,500
90th Percentile £26,500 £27,500 £28,750
UK excluding London median annual salary £22,000 £20,000 £22,500
% change year-on-year +10.00% -11.11% +7.14%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 144,593 165,356 169,885
% of permanent IT jobs with a recognized job title 95.90% 96.19% 96.55%
Number of salaries quoted 115,609 134,433 141,414
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +3.26%
10th Percentile £28,000 £27,500 £27,000
90th Percentile £83,750 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +2.41%

1st Line Engineer
Job Vacancy Trend

Job postings that featured 1st Line Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Engineer.

Salary trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Histogram

The salary distribution of IT jobs citing 1st Line Engineer over the 6 months to 21 January 2019.

Salary histogram for 1st Line Engineer in the UK

1st Line Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Engineer within the UK over the 6 months to 21 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +28 234 £22,000 +2.33% 29
UK excluding London -8 176 £22,000 +10.00% 19
South East +1 83 £22,500 +4.65% 9
London +60 59 £24,000 -4.00% 10
North of England +35 48 £20,778 +6.55% 4
North West +34 37 £21,000 +10.53% 4
East of England +23 15 £22,400 +4.19% 2
South West +17 15 £19,500 -8.24% 1
Midlands +8 14 £21,500 +7.50% 3
Yorkshire +19 10 £20,500 -1.20%
West Midlands +16 7 £22,500 +21.62% 3
East Midlands +14 7 £21,000 +5.00%
North East +10 1 £21,500 +6.17%
Wales +7 1 £21,000 -1.18%

1st Line Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 January 2019, 1st Line Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Engineer in the job title.

1 173 (71.19%) Windows
2 133 (54.73%) Active Directory
3 103 (42.39%) Microsoft
4 71 (29.22%) Office 365
5 60 (24.69%) Microsoft Office
6 58 (23.87%) Windows 7
7 54 (22.22%) Windows Server
8 49 (20.16%) ITIL
9 44 (18.11%) Windows Server 2012
10 42 (17.28%) MS Exchange
11 40 (16.46%) Windows 10
12 33 (13.58%) Exchange Server 2010
13 32 (13.17%) Problem-Solving
14 31 (12.76%) Windows Server 2008
15 30 (12.35%) Citrix
16 28 (11.52%) SLA
17 26 (10.70%) Cisco
18 24 (9.88%) DNS
18 24 (9.88%) SQL
19 23 (9.47%) VMware
20 21 (8.64%) Windows 8
21 20 (8.23%) MySQL
21 20 (8.23%) IBM
22 19 (7.82%) DHCP
22 19 (7.82%) Linux
22 19 (7.82%) Firewall
23 17 (7.00%) Unix
23 17 (7.00%) Microsoft Certification
23 17 (7.00%) Apple
24 16 (6.58%) TCP/IP

1st Line Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (17.28%) MS Exchange
2 33 (13.58%) Exchange Server 2010
3 11 (4.53%) Skype for Business
4 10 (4.12%) Exchange Server 2013
5 9 (3.70%) SharePoint
6 8 (3.29%) Exchange Server 2007
7 2 (0.82%) IIS
8 1 (0.41%) Blackberry Enterprise Server
8 1 (0.41%) Exchange Server 2003
Applications
1 60 (24.69%) Microsoft Office
2 4 (1.65%) Microsoft Excel
3 1 (0.41%) Adobe After Effects
3 1 (0.41%) Houdini
3 1 (0.41%) Maya
3 1 (0.41%) Microsoft PowerPoint
3 1 (0.41%) NUKE
3 1 (0.41%) Photoshop
Business Applications
1 2 (0.82%) Carpe Diem
2 1 (0.41%) Dynamics CRM
2 1 (0.41%) Dynamics GP
2 1 (0.41%) Dynamics NAV
2 1 (0.41%) SAP SM
Cloud Services
1 71 (29.22%) Office 365
2 8 (3.29%) Microsoft Azure
3 7 (2.88%) Amazon AWS
4 3 (1.23%) G Suite
5 1 (0.41%) IaaS
5 1 (0.41%) OneDrive
5 1 (0.41%) PaaS
Communications & Networking
1 24 (9.88%) DNS
2 19 (7.82%) DHCP
2 19 (7.82%) Firewall
3 16 (6.58%) TCP/IP
4 13 (5.35%) WAN
5 12 (4.94%) Internet
5 12 (4.94%) LAN
6 7 (2.88%) VoIP
7 6 (2.47%) Wi-Fi
8 5 (2.06%) Remote Desktop
8 5 (2.06%) Skype
8 5 (2.06%) VPN
8 5 (2.06%) Wireless
9 4 (1.65%) Network Security
10 2 (0.82%) VLAN
11 1 (0.41%) 4G
11 1 (0.41%) Broadband
11 1 (0.41%) Ethernet
11 1 (0.41%) SAN
11 1 (0.41%) SSH
Database & Business Intelligence
1 20 (8.23%) MySQL
2 9 (3.70%) PostgreSQL
3 6 (2.47%) SQL Server
4 1 (0.41%) Electronic Patient Records
4 1 (0.41%) SQL Server 2012
4 1 (0.41%) SQL Server 2016
General
1 13 (5.35%) Finance
2 11 (4.53%) Retail
3 6 (2.47%) Telecoms
4 2 (0.82%) Advertising
4 2 (0.82%) Automotive
4 2 (0.82%) Back Office
4 2 (0.82%) Legal
5 1 (0.41%) Games
5 1 (0.41%) Manufacturing
5 1 (0.41%) Marketing
5 1 (0.41%) Multimedia
5 1 (0.41%) Portuguese Language
5 1 (0.41%) Spanish Language
Libraries, Frameworks & Software Standards
1 9 (3.70%) Web Services
2 2 (0.82%) LDAP
3 1 (0.41%) .NET
3 1 (0.41%) V-Ray
Miscellaneous
1 14 (5.76%) Self-Motivation
2 10 (4.12%) Management Information System
3 9 (3.70%) Analytical Skills
4 6 (2.47%) Driving Licence
5 4 (1.65%) Video Conferencing
6 3 (1.23%) CMDB
6 3 (1.23%) e-Learning
6 3 (1.23%) EPoS
6 3 (1.23%) Fintech
6 3 (1.23%) Smartphone
7 2 (0.82%) Data Centre
7 2 (0.82%) FMCG
7 2 (0.82%) Foreign Exchange (FX)
7 2 (0.82%) Virtual Team
8 1 (0.41%) Digital Media
8 1 (0.41%) User Experience
Operating Systems
1 173 (71.19%) Windows
2 58 (23.87%) Windows 7
3 54 (22.22%) Windows Server
4 44 (18.11%) Windows Server 2012
5 40 (16.46%) Windows 10
6 31 (12.76%) Windows Server 2008
7 21 (8.64%) Windows 8
8 19 (7.82%) Linux
9 17 (7.00%) Unix
10 11 (4.53%) Mac OS X
11 8 (3.29%) Android
12 7 (2.88%) Mac OS
13 5 (2.06%) Apple iOS
14 1 (0.41%) Solaris
Processes & Methodologies
1 49 (20.16%) ITIL
2 32 (13.17%) Problem-Solving
3 16 (6.58%) Incident Management
4 13 (5.35%) Service Management
5 7 (2.88%) ITSM
6 6 (2.47%) CRM
6 6 (2.47%) Presales
6 6 (2.47%) Service Delivery
6 6 (2.47%) Service Desk Management
6 6 (2.47%) Tech Ops
6 6 (2.47%) Time Management
7 5 (2.06%) B2B
7 5 (2.06%) Break/Fix
7 5 (2.06%) Configuration Management
7 5 (2.06%) Decision-Making
7 5 (2.06%) ITIL V3
7 5 (2.06%) Proactive Monitoring
8 4 (1.65%) Change Control
8 4 (1.65%) Continuous Improvement
8 4 (1.65%) Ticket Management
Programming Languages
1 24 (9.88%) SQL
2 10 (4.12%) T-SQL
3 9 (3.70%) PL/SQL
4 4 (1.65%) PowerShell
5 3 (1.23%) C
6 1 (0.41%) Python
Qualifications
1 17 (7.00%) Microsoft Certification
2 15 (6.17%) CCNA
2 15 (6.17%) Cisco Certification
3 14 (5.76%) ITIL Certification
4 10 (4.12%) MCP
5 8 (3.29%) Security Cleared
6 7 (2.88%) A+ Certification
6 7 (2.88%) Degree
6 7 (2.88%) MCSA
7 6 (2.47%) DBS Check
7 6 (2.47%) MCSE
8 5 (2.06%) SC Cleared
9 4 (1.65%) CCSA
9 4 (1.65%) MCITP
10 3 (1.23%) MCTS
10 3 (1.23%) Network+ Certification
11 2 (0.82%) CCIE
12 1 (0.41%) HNC
Quality Assurance & Compliance
1 28 (11.52%) SLA
2 4 (1.65%) ISO/IEC 27001
3 3 (1.23%) QA
4 2 (0.82%) Data Quality
5 1 (0.41%) GDPR
System Software
1 133 (54.73%) Active Directory
2 11 (4.53%) Terminal Server
3 10 (4.12%) XenApp
3 10 (4.12%) XenDesktop
4 9 (3.70%) VMware Infrastructure
5 8 (3.29%) Hyper-V
6 6 (2.47%) vSphere
7 5 (2.06%) VMware ESXi
8 2 (0.82%) Virtual Desktop
8 2 (0.82%) Virtual Servers
Systems Management
1 6 (2.47%) SCCM
2 3 (1.23%) Nagios
2 3 (1.23%) ZABBIX
3 1 (0.41%) Backup Exec
3 1 (0.41%) Iperf
3 1 (0.41%) Microsoft Intune
3 1 (0.41%) Single Sign-On
3 1 (0.41%) Systems Management Server (SMS)
3 1 (0.41%) WSUS
Vendors
1 103 (42.39%) Microsoft
2 30 (12.35%) Citrix
3 26 (10.70%) Cisco
4 23 (9.47%) VMware
5 20 (8.23%) IBM
6 17 (7.00%) Apple
7 14 (5.76%) Capita
8 7 (2.88%) Fujitsu
9 5 (2.06%) Remedy
9 5 (2.06%) Sage
10 4 (1.65%) CheckPoint
11 3 (1.23%) SolarWinds
11 3 (1.23%) Virgin Media
12 2 (0.82%) Mitel
12 2 (0.82%) Salesforce.com
13 1 (0.41%) Adobe
13 1 (0.41%) Dell
13 1 (0.41%) HP
13 1 (0.41%) Juniper
13 1 (0.41%) Sun