Period
to 15 November 2019

The median annual salary for a 1st Line Engineer was £22,500 in advertised job vacancies during the 6 months to 15 November 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Engineer
UK
6 months to
15 Nov 2019
Same period 2018 Same period 2017
Rank 864 815 874
Rank change year-on-year -49 +59 +118
Permanent jobs requiring a 1st Line Engineer 203 345 349
As % of all permanent IT jobs advertised in the UK 0.15% 0.21% 0.19%
As % of the Job Titles category 0.16% 0.22% 0.20%
Number of salaries quoted 189 319 313
UK median annual salary £22,500 £22,000 £21,500
Median salary % change year-on-year +2.27% +2.33% -4.44%
10th Percentile £18,500 £18,450 £17,250
90th Percentile £28,750 £26,000 £28,600
UK excluding London median annual salary £21,500 £21,500 £20,500
% change year-on-year - +4.88% -6.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 130,889 156,292 173,292
% of permanent IT jobs with a recognized job title 95.58% 95.89% 95.99%
Number of salaries quoted 104,716 125,901 138,982
UK median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £28,250 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Engineer
Job Vacancy Trend

Job postings that featured 1st Line Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Engineer.

Salary trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Histogram

The salary distribution of IT jobs citing 1st Line Engineer over the 6 months to 15 November 2019.

Salary histogram for 1st Line Engineer in the UK

1st Line Engineer
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Engineer within the UK over the 6 months to 15 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -32 197 £22,500 +2.27% 73
UK excluding London -33 130 £21,500 - 64
London +59 68 £25,000 +4.17% 11
South East -16 57 £22,500 - 25
North of England -7 27 £22,500 +15.38% 11
Midlands +34 23 £20,000 -9.09% 8
North West -20 17 £22,500 +15.38% 4
South West +1 16 £20,375 +4.49% 9
West Midlands +40 13 £21,500 -4.44% 3
East Midlands +30 10 £19,750 -8.14% 5
Yorkshire -1 10 £21,750 +8.75% 5
East of England +63 5 £25,500 +13.33% 9
Wales +14 2 £20,000 -4.76% 2

1st Line Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 15 November 2019, 1st Line Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Engineer in the job title.

1 138 (67.98%) Windows
2 92 (45.32%) Office 365
3 89 (43.84%) Microsoft
4 88 (43.35%) Active Directory
5 63 (31.03%) Windows 10
6 49 (24.14%) Windows 7
7 44 (21.67%) Microsoft Office
8 37 (18.23%) Windows Server
9 34 (16.75%) Cisco
10 31 (15.27%) Problem-Solving
11 30 (14.78%) ITIL
12 26 (12.81%) VoIP
13 23 (11.33%) WAN
13 23 (11.33%) LAN
13 23 (11.33%) Firewall
14 22 (10.84%) Finance
14 22 (10.84%) SLA
15 21 (10.34%) Asset Management
16 19 (9.36%) VMware
17 18 (8.87%) MS Exchange
18 16 (7.88%) Windows Server 2008
19 14 (6.90%) Azure
19 14 (6.90%) Windows Server 2012
19 14 (6.90%) TCP/IP
19 14 (6.90%) SQL
19 14 (6.90%) Citrix
20 13 (6.40%) Microsoft Certification
20 13 (6.40%) Mac OS X
20 13 (6.40%) MCP
20 13 (6.40%) Time Management

1st Line Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (8.87%) MS Exchange
2 8 (3.94%) Exchange Server 2010
3 7 (3.45%) Exchange Server 2013
4 4 (1.97%) Skype for Business
5 3 (1.48%) Exchange Server 2007
6 2 (0.99%) SharePoint
Applications
1 44 (21.67%) Microsoft Office
2 8 (3.94%) Microsoft Excel
3 6 (2.96%) Microsoft PowerPoint
4 5 (2.46%) MS Visio
Business Applications
1 1 (0.49%) Cognos TM1
1 1 (0.49%) NetSuite
Cloud Services
1 92 (45.32%) Office 365
2 14 (6.90%) Azure
3 12 (5.91%) G Suite
4 2 (0.99%) OneDrive
5 1 (0.49%) Amazon S3
5 1 (0.49%) AWS
5 1 (0.49%) Cloud Computing
5 1 (0.49%) Dropbox
5 1 (0.49%) Google Docs
5 1 (0.49%) Mimecast
5 1 (0.49%) SaaS
Communications & Networking
1 26 (12.81%) VoIP
2 23 (11.33%) Firewall
2 23 (11.33%) LAN
2 23 (11.33%) WAN
3 14 (6.90%) TCP/IP
4 12 (5.91%) Wireless
5 11 (5.42%) Internet
6 10 (4.93%) DNS
7 7 (3.45%) Broadband
7 7 (3.45%) VPN
8 6 (2.96%) DHCP
9 5 (2.46%) Cisco IOS
10 4 (1.97%) DSL
10 4 (1.97%) Remote Desktop
10 4 (1.97%) Skype
10 4 (1.97%) Unified Communications
11 2 (0.99%) ADSL
11 2 (0.99%) MPLS
11 2 (0.99%) Network Security
12 1 (0.49%) BGP
Database & Business Intelligence
1 6 (2.96%) SQL Server
2 1 (0.49%) MS Access
2 1 (0.49%) MySQL
Development Applications
1 5 (2.46%) JIRA
General
1 22 (10.84%) Finance
2 11 (5.42%) Retail
3 10 (4.93%) Telecoms
4 8 (3.94%) Public Sector
5 7 (3.45%) German Language
6 5 (2.46%) Banking
6 5 (2.46%) Italian Language
7 4 (1.97%) Advertising
7 4 (1.97%) Law
7 4 (1.97%) Legal
8 3 (1.48%) Electronics
8 3 (1.48%) Manufacturing
8 3 (1.48%) Marketing
9 2 (0.99%) French Language
10 1 (0.49%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.49%) COM
1 1 (0.49%) X-Windows
Miscellaneous
1 9 (4.43%) Video Conferencing
2 7 (3.45%) Self-Motivation
3 6 (2.96%) Data Centre
4 5 (2.46%) iPhone
5 3 (1.48%) Analytical Skills
5 3 (1.48%) Hedge funds
5 3 (1.48%) Management Information System
6 2 (0.99%) Driving Licence
6 2 (0.99%) iPad
6 2 (0.99%) Private Cloud
7 1 (0.49%) Anti-Piracy
7 1 (0.49%) Enterprise Software
7 1 (0.49%) Fat Client
7 1 (0.49%) Thin Client
Operating Systems
1 138 (67.98%) Windows
2 63 (31.03%) Windows 10
3 49 (24.14%) Windows 7
4 37 (18.23%) Windows Server
5 16 (7.88%) Windows Server 2008
6 14 (6.90%) Windows Server 2012
7 13 (6.40%) Mac OS X
8 9 (4.43%) Windows 8
9 8 (3.94%) Linux
9 8 (3.94%) Mac OS
10 3 (1.48%) Android
11 2 (0.99%) Apple iOS
11 2 (0.99%) Unix
12 1 (0.49%) Ubuntu
Processes & Methodologies
1 31 (15.27%) Problem-Solving
2 30 (14.78%) ITIL
3 21 (10.34%) Asset Management
4 13 (6.40%) Time Management
5 9 (4.43%) Service Management
6 8 (3.94%) Stakeholder Management
7 7 (3.45%) Continuous Improvement
8 6 (2.96%) Biometrics
9 5 (2.46%) Computer Science
9 5 (2.46%) Disaster Recovery
10 4 (1.97%) Break/Fix
10 4 (1.97%) Infrastructure Engineering
10 4 (1.97%) Service Delivery
11 3 (1.48%) Antivirus Management
11 3 (1.48%) Digital Marketing
11 3 (1.48%) Incident Management
11 3 (1.48%) ITSM
11 3 (1.48%) Knowledge Management
11 3 (1.48%) Mentoring
11 3 (1.48%) Programme Management
Programming Languages
1 14 (6.90%) SQL
2 2 (0.99%) PowerShell
3 1 (0.49%) C
Qualifications
1 13 (6.40%) MCP
1 13 (6.40%) Microsoft Certification
2 10 (4.93%) Cisco Certification
3 9 (4.43%) CCNA
3 9 (4.43%) Degree
4 8 (3.94%) CCENT
4 8 (3.94%) MCTS
5 7 (3.45%) MCITP
6 6 (2.96%) A+ Certification
7 4 (1.97%) Security Cleared
8 3 (1.48%) DV Cleared
8 3 (1.48%) JNCIS
8 3 (1.48%) Network+ Certification
9 2 (0.99%) MCSA
10 1 (0.49%) BPSS Clearance
10 1 (0.49%) CCDP
10 1 (0.49%) CCIE
10 1 (0.49%) CCNP
10 1 (0.49%) CCSA
10 1 (0.49%) DBS Check
Quality Assurance & Compliance
1 22 (10.84%) SLA
2 1 (0.49%) ISO/IEC 27001
2 1 (0.49%) PCI DSS
System Software
1 88 (43.35%) Active Directory
2 12 (5.91%) VMware Infrastructure
3 3 (1.48%) UAG
3 3 (1.48%) VMware ESXi
4 2 (0.99%) Terminal Server
4 2 (0.99%) XenDesktop
5 1 (0.49%) BitLocker
5 1 (0.49%) Hyper-V
5 1 (0.49%) Virtual Desktop
Systems Management
1 8 (3.94%) SCCM
2 3 (1.48%) SCOM
2 3 (1.48%) vCenter Server
3 1 (0.49%) Cisco CUCM
3 1 (0.49%) PaperCut
Vendors
1 89 (43.84%) Microsoft
2 34 (16.75%) Cisco
3 19 (9.36%) VMware
4 14 (6.90%) Citrix
5 9 (4.43%) Apple
6 8 (3.94%) HP
7 7 (3.45%) Meraki
7 7 (3.45%) Sophos
8 5 (2.46%) ServiceNow
9 4 (1.97%) Ivanti
9 4 (1.97%) Polycom
9 4 (1.97%) SolarWinds
9 4 (1.97%) ZyXEL
10 3 (1.48%) Avaya
10 3 (1.48%) Dell
10 3 (1.48%) Google
10 3 (1.48%) LogicMonitor
10 3 (1.48%) Palo Alto
10 3 (1.48%) SAP
10 3 (1.48%) Sun