1st Line Engineer Jobs

First Line Engineer
UK

The median First Line Engineer salary in the UK is £26,250 per year, according to job vacancies posted during the 6 months leading to 8 December 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
8 Dec 2024
Same period 2023 Same period 2022
Rank 718 604 933
Rank change year-on-year -114 +329 -27
Permanent jobs requiring a 1st Line Engineer 48 126 141
As % of all permanent jobs advertised in the UK 0.069% 0.24% 0.11%
As % of the Job Titles category 0.074% 0.25% 0.12%
Number of salaries quoted 36 119 136
10th Percentile £24,000 £21,250 £21,250
25th Percentile £24,938 £22,500 £22,500
Median annual salary (50th Percentile) £26,250 £25,000 £25,500
Median % change year-on-year +5.00% -1.96% +13.33%
75th Percentile £29,063 £28,000 £28,750
90th Percentile £34,375 £28,750 £31,000
UK excluding London median annual salary £26,000 £25,000 £25,500
% change year-on-year +4.00% -1.96% +18.60%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 64,932 50,573 117,209
% of permanent jobs with a recognized job title 93.61% 95.45% 95.42%
Number of salaries quoted 32,232 36,954 73,757
10th Percentile £32,500 £31,250 £32,798
25th Percentile £43,650 £42,500 £45,000
Median annual salary (50th Percentile) £57,560 £60,000 £60,000
Median % change year-on-year -4.07% - +4.35%
75th Percentile £77,500 £80,000 £81,250
90th Percentile £95,000 £97,500 £98,750
UK excluding London median annual salary £52,500 £52,500 £52,500
% change year-on-year - - +5.00%

1st Line Engineer
Job Vacancy Trend

Job postings that featured 1st Line Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Engineer.

Salary trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Histogram

Salary distribution for jobs citing 1st Line Engineer over the 6 months to 8 December 2024.

Salary histogram for 1st Line Engineer in the UK

1st Line Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Engineer within the UK over the 6 months to 8 December 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London -127 45 £26,000 +4.00% 25
England -133 40 £26,000 +4.00% 26
Work from Home -31 12 £27,500 +17.02% 9
East of England -64 12 £26,000 +4.00% 5
South East -70 12 £27,500 +7.84% 6
Midlands -47 8 £27,250 +7.43% 3
Northern Ireland +21 4 £33,500 -4.29%
North of England -33 4 £24,625 +4.79% 5
West Midlands -41 4 £31,500 +27.37% 1
East Midlands - 4 £25,500 - 2
South West -20 3 £26,500 +12.77% 6
London -32 3 £27,500 +10.00% 4
North West -40 3 £26,000 +15.56% 3
Wales - 3 - -
Scotland -12 1 £25,000 - 2
North East - 1 £22,500 - 1

1st Line Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 8 December 2024, 1st Line Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Engineer in the job title.

1 31 (64.58%) Windows
2 25 (52.08%) Social Skills
3 15 (31.25%) Microsoft 365
3 15 (31.25%) Microsoft
4 14 (29.17%) Active Directory
5 12 (25.00%) Windows Server
5 12 (25.00%) Problem-Solving
6 10 (20.83%) Customer Service
6 10 (20.83%) LAN
6 10 (20.83%) WAN
7 9 (18.75%) VLAN
8 7 (14.58%) Wi-Fi
8 7 (14.58%) Telecoms
8 7 (14.58%) Internet
8 7 (14.58%) Windows 10
9 6 (12.50%) SLA
9 6 (12.50%) VoIP
9 6 (12.50%) Microsoft Office
9 6 (12.50%) Service Delivery
9 6 (12.50%) Degree
10 5 (10.42%) Firewall
10 5 (10.42%) ITIL
10 5 (10.42%) Microsoft Exchange
10 5 (10.42%) TCP/IP
11 4 (8.33%) Health Technology
11 4 (8.33%) Customer Experience
11 4 (8.33%) Collaborative Working
11 4 (8.33%) NHS
11 4 (8.33%) Cisco
11 4 (8.33%) Broadband

1st Line Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (10.42%) Microsoft Exchange
2 2 (4.17%) SharePoint
3 1 (2.08%) Exchange Server 2010
3 1 (2.08%) Exchange Server 2013
Applications
1 6 (12.50%) Microsoft Office
Cloud Services
1 15 (31.25%) Microsoft 365
2 3 (6.25%) Azure
Communications & Networking
1 10 (20.83%) LAN
1 10 (20.83%) WAN
2 9 (18.75%) VLAN
3 7 (14.58%) Internet
3 7 (14.58%) Wi-Fi
4 6 (12.50%) VoIP
5 5 (10.42%) Firewall
5 5 (10.42%) TCP/IP
6 4 (8.33%) Broadband
6 4 (8.33%) Wireless
7 3 (6.25%) Remote Desktop
8 2 (4.17%) Network Security
8 2 (4.17%) SD-WAN
8 2 (4.17%) Structured Cabling
9 1 (2.08%) Cisco Wireless
9 1 (2.08%) DHCP
9 1 (2.08%) DNS
9 1 (2.08%) Unified Communications
General
1 25 (52.08%) Social Skills
2 7 (14.58%) Telecoms
3 4 (8.33%) Health Technology
4 2 (4.17%) Electronics
4 2 (4.17%) Finance
4 2 (4.17%) Inclusion and Diversity
4 2 (4.17%) Manufacturing
4 2 (4.17%) Marketing
4 2 (4.17%) Organisational Skills
4 2 (4.17%) Public Sector
4 2 (4.17%) Tech for Good
5 1 (2.08%) Advertising
5 1 (2.08%) Documentation Skills
5 1 (2.08%) Games
5 1 (2.08%) Legal
Miscellaneous
1 4 (8.33%) NHS
2 3 (6.25%) Linux Command Line
3 2 (4.17%) CCTV
3 2 (4.17%) Data Protection Act
3 2 (4.17%) Driving Licence
3 2 (4.17%) Self-Motivation
4 1 (2.08%) PlayStation
4 1 (2.08%) Virtual Team
Operating Systems
1 31 (64.58%) Windows
2 12 (25.00%) Windows Server
3 7 (14.58%) Windows 10
4 3 (6.25%) Linux
4 3 (6.25%) Mac OS
5 2 (4.17%) Android
5 2 (4.17%) Windows 7
6 1 (2.08%) Windows Server 2003
6 1 (2.08%) Windows Server 2008
6 1 (2.08%) Windows Server 2012
Processes & Methodologies
1 12 (25.00%) Problem-Solving
2 10 (20.83%) Customer Service
3 6 (12.50%) Service Delivery
4 5 (10.42%) ITIL
5 4 (8.33%) Collaborative Working
5 4 (8.33%) Customer Experience
6 3 (6.25%) Continuous Improvement
6 3 (6.25%) Mentoring
7 2 (4.17%) Business Intelligence
7 2 (4.17%) Coaching
7 2 (4.17%) CRM
7 2 (4.17%) Data Protection
7 2 (4.17%) Decision-Making
7 2 (4.17%) Digital Marketing
7 2 (4.17%) Incident Management
7 2 (4.17%) ITSM
7 2 (4.17%) Programme Management
8 1 (2.08%) Hardware Maintenance
8 1 (2.08%) Proactive Maintenance
8 1 (2.08%) Remote Monitoring and Management
Qualifications
1 6 (12.50%) Degree
2 3 (6.25%) A+ Certification
2 3 (6.25%) Security Cleared
3 2 (4.17%) BPSS Clearance
3 2 (4.17%) CCNA
3 2 (4.17%) Cisco Certification
3 2 (4.17%) Microsoft Certification
3 2 (4.17%) SC Cleared
Quality Assurance & Compliance
1 6 (12.50%) SLA
2 2 (4.17%) GDPR
System Software
1 14 (29.17%) Active Directory
2 1 (2.08%) Hyper-V
Vendors
1 15 (31.25%) Microsoft
2 4 (8.33%) Cisco
3 3 (6.25%) Progress
4 2 (4.17%) SAP
4 2 (4.17%) VMware
5 1 (2.08%) Apple
5 1 (2.08%) Ubiquiti