Period
to 5 July 2020

The median annual salary for a 1st Line Engineer was £22,500 in advertised job vacancies during the 6 months to 5 July 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Engineer
UK
6 months to
5 Jul 2020
Same period 2019 Same period 2018
Rank 769 905 926
Rank change year-on-year +136 +21 -12
Permanent jobs requiring a 1st Line Engineer 78 207 299
As % of all permanent jobs advertised in the UK 0.099% 0.14% 0.17%
As % of the Job Titles category 0.10% 0.15% 0.17%
Number of salaries quoted 75 189 281
Median annual salary £22,500 £22,500 £21,500
Median salary % change year-on-year - +4.65% -1.15%
10th Percentile £18,850 £18,500 £18,250
90th Percentile £28,450 £30,000 £26,500
UK excluding London median annual salary £22,500 £22,000 £21,000
% change year-on-year +2.27% +4.76% -2.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 74,972 141,263 171,390
% of permanent IT jobs with a recognized job title 95.11% 95.89% 96.29%
Number of salaries quoted 60,327 112,784 139,236
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £31,250 £28,250 £27,500
90th Percentile £87,500 £85,000 £80,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st Line Engineer
Job Vacancy Trend

Job postings that featured 1st Line Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Engineer.

Salary trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Histogram

Salary distribution for jobs citing 1st Line Engineer over the 6 months to 5 July 2020.

Salary histogram for 1st Line Engineer in the UK

1st Line Engineer
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Engineer within the UK over the 6 months to 5 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +137 65 £22,500 - 6
UK excluding London +154 56 £22,500 +2.27% 6
South East +119 25 £23,000 -2.13% 1
London +115 16 £25,000 -
Midlands +112 8 £21,500 +7.50%
East of England +91 6 £20,000 -5.88%
East Midlands +68 6 £21,500 +13.16%
North of England +120 5 £20,500 -4.65%
South West +105 5 £22,500 +18.42% 5
North West +100 5 £20,500 -2.38%
Wales - 5 £23,500 -
West Midlands +88 2 £25,000 +14.94%
Scotland +84 2 £22,000 +15.79%

1st Line Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 5 July 2020, 1st Line Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Engineer in the job title.

1 56 (71.79%) Windows
2 40 (51.28%) Active Directory
3 37 (47.44%) Microsoft
4 29 (37.18%) Office 365
4 29 (37.18%) Windows Server
5 22 (28.21%) SLA
6 20 (25.64%) Microsoft Office
7 18 (23.08%) Windows 10
8 17 (21.79%) Windows 7
9 16 (20.51%) Windows Server 2012
10 13 (16.67%) MS Exchange
10 13 (16.67%) Problem-Solving
11 12 (15.38%) DNS
11 12 (15.38%) DHCP
11 12 (15.38%) Windows Server 2008
12 11 (14.10%) VMware
12 11 (14.10%) LAN
12 11 (14.10%) ITIL
13 10 (12.82%) VoIP
13 10 (12.82%) Service Management
13 10 (12.82%) Windows Server 2016
14 9 (11.54%) Firewall
15 8 (10.26%) Wi-Fi
15 8 (10.26%) Telecoms
15 8 (10.26%) WAN
16 7 (8.97%) Hyper-V
16 7 (8.97%) Problem Management
16 7 (8.97%) SCCM
16 7 (8.97%) Line Management
16 7 (8.97%) Windows Server 2019

1st Line Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (16.67%) MS Exchange
2 3 (3.85%) Exchange Server 2010
3 2 (2.56%) Exchange Server 2007
4 1 (1.28%) Exchange Server 2003
4 1 (1.28%) SharePoint
Applications
1 20 (25.64%) Microsoft Office
2 6 (7.69%) Microsoft Excel
3 4 (5.13%) Microsoft PowerPoint
Cloud Services
1 29 (37.18%) Office 365
2 5 (6.41%) Azure
3 3 (3.85%) AWS
4 2 (2.56%) Mimecast
5 1 (1.28%) Data Lake Analytics
5 1 (1.28%) G Suite
5 1 (1.28%) Power Platform
Communications & Networking
1 12 (15.38%) DHCP
1 12 (15.38%) DNS
2 11 (14.10%) LAN
3 10 (12.82%) VoIP
4 9 (11.54%) Firewall
5 8 (10.26%) WAN
5 8 (10.26%) Wi-Fi
6 6 (7.69%) TCP/IP
7 5 (6.41%) Unified Communications
7 5 (6.41%) WLAN
8 4 (5.13%) PBX
8 4 (5.13%) PSTN
8 4 (5.13%) RTP
8 4 (5.13%) VPN
9 3 (3.85%) Wireless
10 2 (2.56%) Internet
10 2 (2.56%) Remote Desktop
11 1 (1.28%) Ethernet
11 1 (1.28%) Multicast
11 1 (1.28%) NetScaler
Database & Business Intelligence
1 1 (1.28%) Data Lake
1 1 (1.28%) Microsoft Analysis Services
1 1 (1.28%) Power BI
1 1 (1.28%) Relational Database
1 1 (1.28%) SQL Server
1 1 (1.28%) SQL Server Analysis Services
1 1 (1.28%) SQL Server Integration Services
1 1 (1.28%) SQL Server Reporting Services
Development Applications
1 2 (2.56%) JIRA
General
1 8 (10.26%) Telecoms
2 5 (6.41%) Finance
3 2 (2.56%) French Language
3 2 (2.56%) German Language
3 2 (2.56%) Spanish Language
4 1 (1.28%) Advertising
4 1 (1.28%) Housing Association
4 1 (1.28%) Law
4 1 (1.28%) Legal
4 1 (1.28%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 4 (5.13%) WebRTC
Miscellaneous
1 6 (7.69%) Management Information System
2 5 (6.41%) Analytical Skills
2 5 (6.41%) Private Cloud
3 3 (3.85%) Self-Motivation
4 2 (2.56%) Driving Licence
4 2 (2.56%) iPhone
4 2 (2.56%) Video Conferencing
5 1 (1.28%) Blackberry
5 1 (1.28%) Client/Server
5 1 (1.28%) Data Centre
5 1 (1.28%) Smartphone
Operating Systems
1 56 (71.79%) Windows
2 29 (37.18%) Windows Server
3 18 (23.08%) Windows 10
4 17 (21.79%) Windows 7
5 16 (20.51%) Windows Server 2012
6 12 (15.38%) Windows Server 2008
7 10 (12.82%) Windows Server 2016
8 7 (8.97%) Windows Server 2019
9 3 (3.85%) Android
9 3 (3.85%) Linux
9 3 (3.85%) Windows 8
9 3 (3.85%) Windows Server 2003
9 3 (3.85%) Windows Vista
10 2 (2.56%) Mac OS X
10 2 (2.56%) Unix
10 2 (2.56%) Windows XP
11 1 (1.28%) Apple iOS
11 1 (1.28%) Mac OS
Processes & Methodologies
1 13 (16.67%) Problem-Solving
2 11 (14.10%) ITIL
3 10 (12.82%) Service Management
4 7 (8.97%) Line Management
4 7 (8.97%) Problem Management
5 6 (7.69%) Proactive Monitoring
6 5 (6.41%) Business Continuity
6 5 (6.41%) Disaster Recovery
7 4 (5.13%) CRM
8 3 (3.85%) Analytics
8 3 (3.85%) B2B
8 3 (3.85%) Service Delivery
8 3 (3.85%) Stakeholder Management
9 2 (2.56%) Cybersecurity
9 2 (2.56%) Deadline-Driven
9 2 (2.56%) Fintech
9 2 (2.56%) Infrastructure Engineering
9 2 (2.56%) Insurtech
9 2 (2.56%) Performance Monitoring
9 2 (2.56%) Root Cause Analysis
Programming Languages
1 3 (3.85%) SQL
2 1 (1.28%) PowerShell
2 1 (1.28%) T-SQL
2 1 (1.28%) U-SQL
Qualifications
1 5 (6.41%) Degree
2 4 (5.13%) Microsoft Certification
3 3 (3.85%) CCNA
3 3 (3.85%) Cisco Certification
3 3 (3.85%) MCP
3 3 (3.85%) SC Cleared
3 3 (3.85%) Security Cleared
4 2 (2.56%) BPSS Clearance
4 2 (2.56%) CCSA
4 2 (2.56%) ITIL Certification
4 2 (2.56%) MCSA
5 1 (1.28%) HND
5 1 (1.28%) ITIL Foundation Certificate
5 1 (1.28%) MCITP
5 1 (1.28%) MCTS
Quality Assurance & Compliance
1 22 (28.21%) SLA
2 2 (2.56%) GDPR
2 2 (2.56%) ISO/IEC 27001
System Software
1 40 (51.28%) Active Directory
2 7 (8.97%) Hyper-V
3 6 (7.69%) VMware Infrastructure
4 2 (2.56%) Virtual Servers
4 2 (2.56%) VMware ESXi
4 2 (2.56%) XenApp
4 2 (2.56%) XenDesktop
5 1 (1.28%) Citrix Hypervisor
5 1 (1.28%) vSphere
Systems Management
1 7 (8.97%) SCCM
2 1 (1.28%) Cisco CUCM
2 1 (1.28%) Norton AntiVirus
2 1 (1.28%) WSUS
Vendors
1 37 (47.44%) Microsoft
2 11 (14.10%) VMware
3 5 (6.41%) Citrix
4 3 (3.85%) Cisco
5 2 (2.56%) Forcepoint
6 1 (1.28%) Apple
6 1 (1.28%) Cognos
6 1 (1.28%) Databricks
6 1 (1.28%) Dell
6 1 (1.28%) HP
6 1 (1.28%) McAfee
6 1 (1.28%) NETGEAR
6 1 (1.28%) Remedy
6 1 (1.28%) ServiceNow
6 1 (1.28%) Symantec
6 1 (1.28%) Veeam