Period
to 26 September 2020

The median annual salary for a 1st Line Engineer was £21,750 in advertised job vacancies during the 6 months to 26 September 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Engineer
UK
6 months to
26 Sep 2020
Same period 2019 Same period 2018
Rank 646 868 809
Rank change year-on-year +222 -59 +91
Permanent jobs requiring a 1st Line Engineer 43 209 372
As % of all permanent jobs advertised in the UK 0.089% 0.15% 0.22%
As % of the Job Titles category 0.094% 0.16% 0.23%
Number of salaries quoted 40 191 352
Median annual salary £21,750 £23,000 £22,000
Median salary % change year-on-year -5.43% +4.55% -
10th Percentile £18,750 £18,500 £18,250
90th Percentile £27,275 £28,750 £26,000
UK excluding London median annual salary £20,500 £22,500 £21,000
% change year-on-year -8.89% +7.14% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 45,669 134,450 160,759
% of permanent IT jobs with a recognized job title 94.79% 95.76% 96.02%
Number of salaries quoted 37,390 107,009 129,523
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £32,500 £28,000 £27,500
90th Percentile £90,000 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st Line Engineer
Job Vacancy Trend

Job postings that featured 1st Line Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Engineer.

Salary trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Histogram

Salary distribution for jobs citing 1st Line Engineer over the 6 months to 26 September 2020.

Salary histogram for 1st Line Engineer in the UK

1st Line Engineer
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Engineer within the UK over the 6 months to 26 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +231 39 £21,500 -6.52% 23
UK excluding London +261 37 £20,500 -8.89% 21
South East +180 11 £20,750 -9.78% 8
South West +146 9 £20,000 -3.61% 5
London +201 6 £26,500 +7.07% 2
East of England +148 6 £20,000 -16.67%
Midlands +126 5 £22,000 +10.00% 3
Wales +47 4 £24,250 -
East Midlands +91 3 £22,000 +15.79% 2
North of England +161 2 £20,250 -10.00% 5
Yorkshire +136 2 £20,250 -10.00% 2
West Midlands +93 2 £22,000 +2.33% 1
Work from Home - 1 £26,500 -

1st Line Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 September 2020, 1st Line Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Engineer in the job title.

1 27 (62.79%) Windows
2 25 (58.14%) Microsoft
3 23 (53.49%) Active Directory
4 22 (51.16%) Office 365
5 14 (32.56%) Windows 10
6 10 (23.26%) Windows Server
6 10 (23.26%) Telecoms
7 9 (20.93%) Finance
8 8 (18.60%) VMware
8 8 (18.60%) DNS
9 7 (16.28%) Business Intelligence
9 7 (16.28%) SAP
9 7 (16.28%) ITIL
9 7 (16.28%) MS Exchange
9 7 (16.28%) DHCP
9 7 (16.28%) Programme Management
9 7 (16.28%) Marketing
9 7 (16.28%) Manufacturing
9 7 (16.28%) Electronics
9 7 (16.28%) Public Sector
9 7 (16.28%) Digital Marketing
10 5 (11.63%) Blog
10 5 (11.63%) User Experience
10 5 (11.63%) Sophos
10 5 (11.63%) VoIP
10 5 (11.63%) Microsoft Office
10 5 (11.63%) SLA
11 4 (9.30%) Citrix
11 4 (9.30%) TCP/IP
11 4 (9.30%) Firewall

1st Line Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (16.28%) MS Exchange
2 1 (2.33%) Confluence
2 1 (2.33%) Exchange Server 2013
Applications
1 5 (11.63%) Microsoft Office
2 1 (2.33%) Microsoft Excel
Cloud Services
1 22 (51.16%) Office 365
2 4 (9.30%) Azure
3 2 (4.65%) AWS
3 2 (4.65%) SaaS
4 1 (2.33%) GCP
Communications & Networking
1 8 (18.60%) DNS
2 7 (16.28%) DHCP
3 5 (11.63%) VoIP
4 4 (9.30%) Firewall
4 4 (9.30%) Remote Desktop
4 4 (9.30%) TCP/IP
5 3 (6.98%) Internet
5 3 (6.98%) LAN
5 3 (6.98%) WAN
6 2 (4.65%) Wi-Fi
7 1 (2.33%) ADSL
7 1 (2.33%) Broadband
7 1 (2.33%) DSL
7 1 (2.33%) Ethernet
7 1 (2.33%) PBX
7 1 (2.33%) PSTN
7 1 (2.33%) RTP
7 1 (2.33%) SS7
7 1 (2.33%) VLAN
7 1 (2.33%) VPN
Development Applications
1 1 (2.33%) JIRA
General
1 10 (23.26%) Telecoms
2 9 (20.93%) Finance
3 7 (16.28%) Electronics
3 7 (16.28%) Manufacturing
3 7 (16.28%) Marketing
3 7 (16.28%) Public Sector
4 2 (4.65%) German Language
5 1 (2.33%) French Language
5 1 (2.33%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (2.33%) WebRTC
Miscellaneous
1 5 (11.63%) Blog
1 5 (11.63%) User Experience
2 2 (4.65%) Analytical Skills
2 2 (4.65%) Smartphone
3 1 (2.33%) Biotechnology
3 1 (2.33%) Data Centre
Operating Systems
1 27 (62.79%) Windows
2 14 (32.56%) Windows 10
3 10 (23.26%) Windows Server
4 4 (9.30%) Windows 7
5 2 (4.65%) Windows 8
5 2 (4.65%) Windows Server 2012
5 2 (4.65%) Windows Server 2016
6 1 (2.33%) Android
6 1 (2.33%) Apple iOS
6 1 (2.33%) Linux
6 1 (2.33%) Mac OS
6 1 (2.33%) Mac OS X
6 1 (2.33%) Unix
Processes & Methodologies
1 7 (16.28%) Business Intelligence
1 7 (16.28%) Digital Marketing
1 7 (16.28%) ITIL
1 7 (16.28%) Programme Management
2 4 (9.30%) Service Delivery
3 3 (6.98%) Problem-Solving
4 2 (4.65%) Active Listening
4 2 (4.65%) Incident Management
4 2 (4.65%) ITSM
4 2 (4.65%) Proactive Monitoring
4 2 (4.65%) Root Cause Analysis
5 1 (2.33%) Asset Management
5 1 (2.33%) Change Management
5 1 (2.33%) CRM
5 1 (2.33%) Customer Engagement
5 1 (2.33%) Cybersecurity
5 1 (2.33%) Fault Management
5 1 (2.33%) Logistics
5 1 (2.33%) Process Improvement
5 1 (2.33%) Resource Management
Programming Languages
1 2 (4.65%) C
Qualifications
1 2 (4.65%) ITIL Certification
2 1 (2.33%) CCNA
2 1 (2.33%) CCSA
2 1 (2.33%) Cisco Certification
2 1 (2.33%) Microsoft Certification
2 1 (2.33%) SC Cleared
2 1 (2.33%) Security Cleared
Quality Assurance & Compliance
1 5 (11.63%) SLA
System Software
1 23 (53.49%) Active Directory
2 3 (6.98%) VMware Infrastructure
3 2 (4.65%) Hyper-V
4 1 (2.33%) Citrix Hypervisor
4 1 (2.33%) vSphere
4 1 (2.33%) XenApp
4 1 (2.33%) XenDesktop
Systems Management
1 1 (2.33%) WSUS
Vendors
1 25 (58.14%) Microsoft
2 8 (18.60%) VMware
3 7 (16.28%) SAP
4 5 (11.63%) Sophos
5 4 (9.30%) Citrix
6 1 (2.33%) Cisco
6 1 (2.33%) Remedy
6 1 (2.33%) SolarWinds
6 1 (2.33%) Veeam