Period
to 21 May 2019

The median annual salary for a 1st Line Engineer was £22,000 in advertised job vacancies during the 6 months to 21 May 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Engineer
UK
6 months to
21 May 2019
Same period 2018 Same period 2017
Rank 905 953 901
Rank change year-on-year +48 -52 +20
Permanent jobs requiring a 1st Line Engineer 193 254 274
As % of all permanent IT jobs advertised in the UK 0.13% 0.15% 0.16%
As % of the Job Titles category 0.14% 0.15% 0.17%
Number of salaries quoted 177 238 268
UK median annual salary £22,000 £22,000 £21,500
Median salary % change year-on-year - +2.33% -2.27%
10th Percentile £18,500 £18,425 £17,675
90th Percentile £28,750 £26,650 £26,575
UK excluding London median annual salary £22,000 £21,000 £21,500
% change year-on-year +4.76% -2.33% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 138,416 165,583 162,929
% of permanent IT jobs with a recognized job title 96.01% 96.41% 96.50%
Number of salaries quoted 109,868 134,836 134,784
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,500 £27,500 £27,500
90th Percentile £85,000 £80,000 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Engineer
Job Vacancy Trend

Job postings that featured 1st Line Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Engineer.

Salary trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Histogram

The salary distribution of IT jobs citing 1st Line Engineer over the 6 months to 21 May 2019.

Salary histogram for 1st Line Engineer in the UK

1st Line Engineer
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Engineer within the UK over the 6 months to 21 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +34 182 £22,000 - 39
UK excluding London +37 145 £22,000 +4.76% 25
South East +17 72 £23,000 +4.55% 11
London +67 43 £24,000 +4.35% 14
Midlands +25 21 £21,000 -4.55% 2
North of England +15 18 £21,000 +10.53% 5
East of England +94 17 £22,000 +15.79% 5
East Midlands +36 13 £21,000 -4.55% 1
North West +25 13 £21,500 +10.26% 3
South West +24 11 £19,000 -24.00% 2
West Midlands +18 8 £21,250 -5.56% 1
Scotland +13 6 £19,000 -
Yorkshire +7 5 £20,500 +7.89% 2

1st Line Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 May 2019, 1st Line Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Engineer in the job title.

1 136 (70.47%) Windows
2 94 (48.70%) Microsoft
3 87 (45.08%) Active Directory
4 64 (33.16%) Office 365
5 61 (31.61%) Microsoft Office
6 48 (24.87%) Windows 7
7 46 (23.83%) Windows Server
8 41 (21.24%) Windows 10
9 37 (19.17%) ITIL
10 34 (17.62%) Problem-Solving
11 23 (11.92%) SQL
12 22 (11.40%) Cisco
13 20 (10.36%) Microsoft Certification
13 20 (10.36%) Service Management
14 19 (9.84%) Linux
15 18 (9.33%) Unix
15 18 (9.33%) MS Exchange
16 16 (8.29%) VMware
16 16 (8.29%) SLA
16 16 (8.29%) Citrix
17 15 (7.77%) Driving Licence
18 14 (7.25%) Windows Server 2012
18 14 (7.25%) VPN
18 14 (7.25%) MCP
19 13 (6.74%) WAN
19 13 (6.74%) Microsoft Excel
19 13 (6.74%) Cisco Certification
19 13 (6.74%) Firewall
19 13 (6.74%) Self-Motivation
20 12 (6.22%) ITSM

1st Line Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (9.33%) MS Exchange
2 10 (5.18%) IIS
2 10 (5.18%) SharePoint
3 6 (3.11%) Exchange Server 2010
4 4 (2.07%) Skype for Business
5 1 (0.52%) Apache
5 1 (0.52%) Exchange Server 2003
5 1 (0.52%) Exchange Server 2007
5 1 (0.52%) nginx
Applications
1 61 (31.61%) Microsoft Office
2 13 (6.74%) Microsoft Excel
3 7 (3.63%) Microsoft PowerPoint
4 2 (1.04%) MS Visio
4 2 (1.04%) Spreadsheet
Business Applications
1 4 (2.07%) Remedy ITSM
2 3 (1.55%) Dynamics CRM
3 2 (1.04%) Dynamics NAV
4 1 (0.52%) Carpe Diem
4 1 (0.52%) Dynamics GP
Cloud Services
1 64 (33.16%) Office 365
2 6 (3.11%) Microsoft Azure
3 1 (0.52%) Mimecast
3 1 (0.52%) SaaS
Communications & Networking
1 14 (7.25%) VPN
2 13 (6.74%) Firewall
2 13 (6.74%) WAN
3 10 (5.18%) LAN
4 9 (4.66%) DNS
5 7 (3.63%) DHCP
5 7 (3.63%) Skype
6 6 (3.11%) TCP/IP
7 5 (2.59%) FTP
7 5 (2.59%) VoIP
8 4 (2.07%) Network Security
8 4 (2.07%) Remote Desktop
8 4 (2.07%) VLAN
8 4 (2.07%) Wireless
9 3 (1.55%) BGP
9 3 (1.55%) Extranet
9 3 (1.55%) Intranet
9 3 (1.55%) MPLS
9 3 (1.55%) RSVP
10 2 (1.04%) Internet
Database & Business Intelligence
1 8 (4.15%) SQL Server
2 4 (2.07%) MySQL
3 3 (1.55%) PostgreSQL
4 2 (1.04%) Electronic Patient Records
4 2 (1.04%) MS Access
4 2 (1.04%) SQL Server 2008
4 2 (1.04%) SQL Server Reporting Services
Development Applications
1 1 (0.52%) JIRA
General
1 12 (6.22%) Finance
1 12 (6.22%) Telecoms
2 10 (5.18%) Retail
3 7 (3.63%) Spanish Language
4 3 (1.55%) Advertising
4 3 (1.55%) Banking
4 3 (1.55%) Marketing
5 2 (1.04%) Back Office
5 2 (1.04%) Electronics
5 2 (1.04%) Law
5 2 (1.04%) Legal
5 2 (1.04%) Manufacturing
5 2 (1.04%) Portuguese Language
6 1 (0.52%) Games
6 1 (0.52%) German Language
6 1 (0.52%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 10 (5.18%) Web Services
2 4 (2.07%) Middleware
3 3 (1.55%) .NET
3 3 (1.55%) HTML
4 1 (0.52%) COM
Miscellaneous
1 15 (7.77%) Driving Licence
2 13 (6.74%) Self-Motivation
3 6 (3.11%) Analytical Skills
3 6 (3.11%) Management Information System
4 3 (1.55%) Data Centre
4 3 (1.55%) iPad
4 3 (1.55%) iPhone
4 3 (1.55%) Video Conferencing
5 2 (1.04%) CCTV
5 2 (1.04%) Fat Client
5 2 (1.04%) Fintech
5 2 (1.04%) Handset
5 2 (1.04%) Thin Client
6 1 (0.52%) CMDB
6 1 (0.52%) Data Protection Act
6 1 (0.52%) FMCG
6 1 (0.52%) Hedge funds
6 1 (0.52%) Public Cloud
6 1 (0.52%) Replication
6 1 (0.52%) Smartphone
Operating Systems
1 136 (70.47%) Windows
2 48 (24.87%) Windows 7
3 46 (23.83%) Windows Server
4 41 (21.24%) Windows 10
5 19 (9.84%) Linux
6 18 (9.33%) Unix
7 14 (7.25%) Windows Server 2012
8 8 (4.15%) Windows Server 2008
9 6 (3.11%) Windows 8
10 5 (2.59%) Mac OS
11 4 (2.07%) Mac OS X
11 4 (2.07%) Windows Vista
12 3 (1.55%) Android
12 3 (1.55%) Windows XP
13 2 (1.04%) Apple iOS
13 2 (1.04%) Windows Server 2003
14 1 (0.52%) Red Hat Enterprise Linux
Processes & Methodologies
1 37 (19.17%) ITIL
2 34 (17.62%) Problem-Solving
3 20 (10.36%) Service Management
4 12 (6.22%) ITSM
5 11 (5.70%) Time Management
6 10 (5.18%) Decision-Making
6 10 (5.18%) Service Delivery
7 6 (3.11%) CRM
7 6 (3.11%) Ticket Management
8 5 (2.59%) Knowledge Management
9 4 (2.07%) High Availability
9 4 (2.07%) Mathematics
9 4 (2.07%) Proactive Monitoring
9 4 (2.07%) Problem Management
9 4 (2.07%) Root Cause Analysis
10 3 (1.55%) ERP
10 3 (1.55%) Incident Management
10 3 (1.55%) Kalman Filter
11 2 (1.04%) Business Intelligence
11 2 (1.04%) Project Management
Programming Languages
1 23 (11.92%) SQL
2 6 (3.11%) T-SQL
3 4 (2.07%) C
4 3 (1.55%) PL/SQL
5 2 (1.04%) PowerShell
Qualifications
1 20 (10.36%) Microsoft Certification
2 14 (7.25%) MCP
3 13 (6.74%) Cisco Certification
4 11 (5.70%) CCNA
4 11 (5.70%) Degree
5 8 (4.15%) ITIL Foundation Certificate
5 8 (4.15%) MCSA
5 8 (4.15%) Security Cleared
6 7 (3.63%) SC Cleared
7 5 (2.59%) DV Cleared
8 3 (1.55%) CCNP
8 3 (1.55%) ITIL Certification
8 3 (1.55%) JNCIA
8 3 (1.55%) JNCIP
8 3 (1.55%) JNCIS
8 3 (1.55%) MCSE
9 2 (1.04%) CCSA
9 2 (1.04%) MCITP
10 1 (0.52%) A+ Certification
10 1 (0.52%) CCENT
Quality Assurance & Compliance
1 16 (8.29%) SLA
2 4 (2.07%) ISO 9001
3 1 (0.52%) GDPR
3 1 (0.52%) ISO/IEC 27001
System Software
1 87 (45.08%) Active Directory
2 8 (4.15%) VMware Infrastructure
3 5 (2.59%) Hyper-V
4 2 (1.04%) Terminal Server
4 2 (1.04%) Terminal Services
4 2 (1.04%) Virtual Desktop
4 2 (1.04%) VMware ESXi
5 1 (0.52%) Virtual Servers
Systems Management
1 5 (2.59%) SCCM
2 1 (0.52%) cPanel
2 1 (0.52%) Jamf Pro
2 1 (0.52%) Plesk
2 1 (0.52%) SCOM
2 1 (0.52%) vCenter Server
Vendors
1 94 (48.70%) Microsoft
2 22 (11.40%) Cisco
3 16 (8.29%) Citrix
3 16 (8.29%) VMware
4 4 (2.07%) Apple
4 4 (2.07%) Juniper
4 4 (2.07%) Remedy
4 4 (2.07%) ServiceNow
5 3 (1.55%) Adobe
5 3 (1.55%) Avaya
5 3 (1.55%) Capita
5 3 (1.55%) IBM
5 3 (1.55%) SolarWinds
5 3 (1.55%) Sophos
6 2 (1.04%) Altova
6 2 (1.04%) CheckPoint
6 2 (1.04%) SAP
7 1 (0.52%) Aruba
7 1 (0.52%) Ivanti
7 1 (0.52%) ZyXEL