Period
to 21 September 2018

The median annual salary for a 1st Line Engineer was £22,000 in advertised job vacancies during the 6 months to 21 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Engineer
UK
6 months to
21 Sep 2018
Same period 2017 Same period 2016
Rank 803 878 950
Rank change year-on-year +75 +72 +28
Permanent jobs requiring a 1st Line Engineer 368 313 320
As % of all permanent IT jobs advertised in the UK 0.22% 0.18% 0.16%
As % of the Job Titles category 0.23% 0.18% 0.17%
Number of salaries quoted 344 287 285
UK median annual salary £22,000 £22,000 £22,000
10th Percentile £18,250 £18,000 £17,850
90th Percentile £26,000 £28,750 £27,250
UK excluding London median annual salary £21,000 £21,000 £22,000
% change year-on-year - -4.55% +2.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 160,846 169,613 187,877
% of permanent IT jobs with a recognized job title 96.04% 95.99% 96.59%
Number of salaries quoted 129,629 135,934 157,885
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

1st Line Engineer
Job Vacancy Trend

Job postings that featured 1st Line Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Engineer.

Salary trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Histogram

The salary distribution of IT jobs citing 1st Line Engineer over the 6 months to 21 September 2018.

Salary histogram for 1st Line Engineer in the UK

1st Line Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Engineer within the UK over the 6 months to 21 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +83 357 £22,000 - 39
UK excluding London +32 262 £21,000 - 28
South East +3 116 £22,000 -2.22% 10
London +101 97 £23,000 -3.16% 12
North of England +40 77 £19,500 -2.50% 10
North West +46 61 £19,500 +2.63% 6
Midlands +29 31 £22,000 +10.00% 2
West Midlands +30 23 £22,500 +18.42% 2
South West -22 20 £21,000 +5.00% 3
Yorkshire +17 16 £19,000 -13.64% 3
East of England +7 15 £22,500 +18.42% 2
East Midlands -10 8 £22,000 +10.00%
Northern Ireland - 2 £22,250 -
Scotland +4 1 £18,000 -10.00%

1st Line Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 September 2018, 1st Line Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Engineer in the job title.

1 261 (70.92%) Windows
2 231 (62.77%) Active Directory
3 170 (46.20%) Microsoft
4 103 (27.99%) Microsoft Office
4 103 (27.99%) Windows Server
5 96 (26.09%) Office 365
6 82 (22.28%) Windows 7
7 78 (21.20%) MS Exchange
8 72 (19.57%) Windows Server 2012
9 67 (18.21%) ITIL
10 62 (16.85%) Windows Server 2008
11 61 (16.58%) Windows 10
12 57 (15.49%) DNS
13 54 (14.67%) Problem-Solving
14 53 (14.40%) VMware
15 51 (13.86%) SLA
16 50 (13.59%) Exchange Server 2010
17 46 (12.50%) DHCP
18 43 (11.68%) Microsoft Certification
19 42 (11.41%) Internet
20 40 (10.87%) Apple
21 33 (8.97%) Citrix
22 32 (8.70%) TCP/IP
22 32 (8.70%) Hyper-V
23 31 (8.42%) WAN
23 31 (8.42%) MCSE
23 31 (8.42%) Exchange Server 2013
24 28 (7.61%) Windows 8
25 27 (7.34%) Cisco
26 26 (7.07%) LAN

1st Line Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 78 (21.20%) MS Exchange
2 50 (13.59%) Exchange Server 2010
3 31 (8.42%) Exchange Server 2013
4 20 (5.43%) SharePoint
5 16 (4.35%) Skype for Business
6 12 (3.26%) Exchange Server 2007
7 2 (0.54%) Exchange Server 2003
8 1 (0.27%) IIS
Applications
1 103 (27.99%) Microsoft Office
2 7 (1.90%) Microsoft Excel
3 3 (0.82%) Microsoft PowerPoint
4 1 (0.27%) Adobe After Effects
4 1 (0.27%) Houdini
4 1 (0.27%) Maya
4 1 (0.27%) NUKE
4 1 (0.27%) Photoshop
Business Applications
1 2 (0.54%) SAP SM
2 1 (0.27%) Dynamics NAV
Cloud Services
1 96 (26.09%) Office 365
2 11 (2.99%) Microsoft Azure
3 8 (2.17%) Amazon AWS
4 3 (0.82%) G Suite
5 1 (0.27%) IaaS
5 1 (0.27%) OneDrive
5 1 (0.27%) PaaS
Communications & Networking
1 57 (15.49%) DNS
2 46 (12.50%) DHCP
3 42 (11.41%) Internet
4 32 (8.70%) TCP/IP
5 31 (8.42%) WAN
6 26 (7.07%) LAN
7 24 (6.52%) Firewall
8 14 (3.80%) VoIP
8 14 (3.80%) VPN
9 12 (3.26%) Wireless
10 9 (2.45%) WebEx
11 8 (2.17%) Remote Desktop
11 8 (2.17%) Wi-Fi
12 6 (1.63%) Skype
13 5 (1.36%) SAN
14 4 (1.09%) Broadband
15 2 (0.54%) DSL
15 2 (0.54%) IP Telephony
15 2 (0.54%) VLAN
16 1 (0.27%) Unified Communications
Database & Business Intelligence
1 13 (3.53%) MySQL
2 3 (0.82%) SQL Server
3 1 (0.27%) SQL Server 2008
3 1 (0.27%) SQL Server 2012
3 1 (0.27%) SQL Server 2016
Development Applications
1 1 (0.27%) JIRA
General
1 26 (7.07%) Finance
2 13 (3.53%) Telecoms
3 10 (2.72%) Retail
4 4 (1.09%) Advertising
5 3 (0.82%) Automotive
5 3 (0.82%) Banking
5 3 (0.82%) Legal
6 2 (0.54%) Spanish Language
7 1 (0.27%) Electronics
7 1 (0.27%) Marketing
7 1 (0.27%) Multimedia
Libraries, Frameworks & Software Standards
1 6 (1.63%) Web Services
2 2 (0.54%) HTML
2 2 (0.54%) LDAP
3 1 (0.27%) CSS
3 1 (0.27%) V-Ray
3 1 (0.27%) XML
Miscellaneous
1 24 (6.52%) Self-Motivation
2 21 (5.71%) Management Information System
3 19 (5.16%) Driving Licence
4 10 (2.72%) Analytical Skills
4 10 (2.72%) Virtual Team
5 6 (1.63%) Video Conferencing
6 4 (1.09%) Smartphone
7 3 (0.82%) Fintech
7 3 (0.82%) New Media
7 3 (0.82%) User Experience
8 2 (0.54%) CMDB
8 2 (0.54%) Data Centre
8 2 (0.54%) Foreign Exchange (FX)
8 2 (0.54%) iPhone
9 1 (0.27%) Blackberry
9 1 (0.27%) Digital Media
9 1 (0.27%) e-Learning
9 1 (0.27%) EPoS
9 1 (0.27%) Mobile App
9 1 (0.27%) Replication
Operating Systems
1 261 (70.92%) Windows
2 103 (27.99%) Windows Server
3 82 (22.28%) Windows 7
4 72 (19.57%) Windows Server 2012
5 62 (16.85%) Windows Server 2008
6 61 (16.58%) Windows 10
7 28 (7.61%) Windows 8
8 16 (4.35%) Linux
9 14 (3.80%) Android
10 11 (2.99%) Mac OS X
11 10 (2.72%) Mac OS
11 10 (2.72%) Windows XP
12 8 (2.17%) Unix
13 5 (1.36%) Apple iOS
14 4 (1.09%) Windows Server 2003
Processes & Methodologies
1 67 (18.21%) ITIL
2 54 (14.67%) Problem-Solving
3 26 (7.07%) Service Management
4 16 (4.35%) Decision-Making
4 16 (4.35%) Tech Ops
5 15 (4.08%) Analytics
5 15 (4.08%) ERP
5 15 (4.08%) ITIL V3
6 14 (3.80%) Strategic Thinking
7 12 (3.26%) Incident Management
7 12 (3.26%) Time Management
8 9 (2.45%) ITSM
9 7 (1.90%) Service Delivery
10 6 (1.63%) B2B
10 6 (1.63%) CRM
10 6 (1.63%) Migration
11 4 (1.09%) Break/Fix
11 4 (1.09%) Configuration Management
11 4 (1.09%) Presales
11 4 (1.09%) SEO
Programming Languages
1 19 (5.16%) SQL
2 5 (1.36%) PowerShell
3 3 (0.82%) C#
4 2 (0.54%) Python
4 2 (0.54%) VB
5 1 (0.27%) C++
5 1 (0.27%) JavaScript
Qualifications
1 43 (11.68%) Microsoft Certification
2 31 (8.42%) MCSE
3 23 (6.25%) DBS Check
4 18 (4.89%) CCNA
4 18 (4.89%) Cisco Certification
4 18 (4.89%) Security Cleared
5 16 (4.35%) MCITP
6 14 (3.80%) MCP
7 13 (3.53%) MCSA
8 8 (2.17%) SC Cleared
9 7 (1.90%) ITIL Certification
10 5 (1.36%) A+ Certification
10 5 (1.36%) Degree
11 4 (1.09%) CCNP
12 3 (0.82%) MCTS
13 2 (0.54%) ACTC
13 2 (0.54%) Network+ Certification
13 2 (0.54%) VMware Certified Professional (VCP)
14 1 (0.27%) JNCIA
14 1 (0.27%) JNCIS
Quality Assurance & Compliance
1 51 (13.86%) SLA
2 5 (1.36%) PMO
2 5 (1.36%) QA
3 4 (1.09%) ISO/IEC 27001
4 2 (0.54%) Data Quality
5 1 (0.27%) GDPR
System Software
1 231 (62.77%) Active Directory
2 32 (8.70%) Hyper-V
3 24 (6.52%) VMware Infrastructure
4 14 (3.80%) VMware ESXi
4 14 (3.80%) XenApp
5 13 (3.53%) XenDesktop
6 6 (1.63%) Terminal Server
6 6 (1.63%) vSphere
7 1 (0.27%) Terminal Services
Systems Management
1 21 (5.71%) SCCM
2 2 (0.54%) Backup Exec
3 1 (0.27%) Iperf
3 1 (0.27%) Microsoft Intune
3 1 (0.27%) Nagios
3 1 (0.27%) Single Sign-On
3 1 (0.27%) Systems Management Server (SMS)
3 1 (0.27%) ZABBIX
Vendors
1 170 (46.20%) Microsoft
2 53 (14.40%) VMware
3 40 (10.87%) Apple
4 33 (8.97%) Citrix
5 27 (7.34%) Cisco
6 13 (3.53%) Capita
7 11 (2.99%) IBM
8 8 (2.17%) Fujitsu
9 5 (1.36%) Sage
10 4 (1.09%) Mitel
11 3 (0.82%) Meraki
11 3 (0.82%) Remedy
11 3 (0.82%) Salesforce.com
11 3 (0.82%) Veeam
12 2 (0.54%) Borland
12 2 (0.54%) Juniper
12 2 (0.54%) SAP
12 2 (0.54%) Symantec
13 1 (0.27%) Avaya
13 1 (0.27%) NetApp