IT Support Contracts

IT Support
UK

The median IT Support daily rate in the UK is £215, according to job vacancies posted in the 6 months leading up to 6 June 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
6 Jun 2025
Same period 2024 Same period 2023
Rank 220 208 229
Rank change year-on-year -12 +21 +70
Contract jobs requiring an IT Support 362 487 648
As % of all contract jobs advertised in the UK 1.24% 1.13% 1.17%
As % of the Job Titles category 1.35% 1.22% 1.24%
Number of daily rates quoted 173 313 443
10th Percentile £140 £126 £130
25th Percentile £170 £151 £155
Median daily rate (50th Percentile) £215 £190 £190
Median % change year-on-year +13.16% - +2.70%
75th Percentile £288 £238 £249
90th Percentile £418 £325 £330
UK excluding London median daily rate £200 £185 £180
% change year-on-year +8.11% +2.78% +2.86%
Number of hourly rates quoted 66 101 63
10th Percentile £13.00 £10.95 £12.13
25th Percentile £16.02 £12.00 £15.25
Median hourly rate £18.51 £14.36 £19.00
Median % change year-on-year +28.86% -24.42% +15.15%
75th Percentile £23.73 £22.25 £25.33
90th Percentile £35.62 £25.00 £29.30
UK excluding London median hourly rate £18.31 £13.00 £18.08
% change year-on-year +40.81% -28.10% +13.00%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 26,870 40,000 52,446
% of contract IT jobs with a recognized job title 92.37% 92.87% 94.59%
Number of daily rates quoted 17,302 25,801 36,620
10th Percentile £288 £280 £313
25th Percentile £403 £407 £425
Median daily rate (50th Percentile) £500 £525 £540
Median % change year-on-year -4.76% -2.78% +2.86%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £488 £500
% change year-on-year -2.56% -2.50% +5.26%
Number of hourly rates quoted 1,098 2,862 1,460
10th Percentile £14.00 £12.86 £14.25
25th Percentile £17.87 £16.30 £19.06
Median hourly rate £28.00 £37.50 £45.00
Median % change year-on-year -25.33% -16.67% +83.97%
75th Percentile £58.75 £61.60 £65.75
90th Percentile £75.00 £73.75 £76.03
UK excluding London median hourly rate £25.15 £40.00 £42.50
% change year-on-year -37.13% -5.88% +112.50%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing IT Support.

Daily rate trend for IT Support in the UK

IT Support
Daily Rate Histogram

Daily rate distribution for jobs citing IT Support over the 6 months to 6 June 2025.

Daily rate histogram for IT Support in the UK

IT Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing IT Support.

Hourly rate trend for IT Support in the UK

IT Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing IT Support over the 6 months to 6 June 2025.

Hourly rate histogram for IT Support in the UK

IT Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the UK over the 6 months to 6 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +9 316 £220 +10.00% 762
UK excluding London +5 264 £200 +8.11% 683
London +8 95 £238 +18.96% 167
North of England -9 69 £190 - 163
Work from Home +29 59 £238 +20.25% 141
South East +7 51 £263 +32.91% 178
North West +4 39 £200 +3.23% 72
South West +46 38 £218 +7.41% 111
Midlands +14 37 £150 - 128
East of England +29 29 £180 -4.00% 60
Yorkshire 0 26 £190 -5.00% 67
Scotland -21 21 £168 +7.39% 43
West Midlands +18 20 £150 -17.81% 66
East Midlands +3 17 £181 +20.83% 58
Northern Ireland +2 12 £150 -18.92% 10
Wales -3 12 £190 +31.03% 22
North East -7 4 - - 27

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 6 June 2025, IT Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring IT Support in the job title.

1 177 (48.90%) Microsoft
2 176 (48.62%) Social Skills
3 164 (45.30%) Windows
4 143 (39.50%) Microsoft 365
5 113 (31.22%) Active Directory
6 95 (26.24%) Customer Service
7 92 (25.41%) Problem-Solving
8 73 (20.17%) ITIL
9 62 (17.13%) Windows 10
10 59 (16.30%) Microsoft Office
11 57 (15.75%) Inclusion and Diversity
12 52 (14.36%) Azure
12 52 (14.36%) Service Management
13 50 (13.81%) Entra ID
14 48 (13.26%) ServiceNow
14 48 (13.26%) ITSM
15 40 (11.05%) Finance
16 39 (10.77%) Microsoft Intune
17 38 (10.50%) Public Sector
18 36 (9.94%) Security Cleared
19 31 (8.56%) Mac OS
19 31 (8.56%) Google
19 31 (8.56%) VPN
19 31 (8.56%) Analytical Skills
20 28 (7.73%) SharePoint
21 27 (7.46%) Cybersecurity
21 27 (7.46%) Apple iOS
22 26 (7.18%) Microsoft Exchange
22 26 (7.18%) Degree
23 25 (6.91%) SC Cleared

IT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (7.73%) SharePoint
2 26 (7.18%) Microsoft Exchange
3 2 (0.55%) Apache
3 2 (0.55%) Confluence
3 2 (0.55%) IIS
3 2 (0.55%) Tomcat
4 1 (0.28%) IBM Notes
4 1 (0.28%) SharePoint 2013
Applications
1 59 (16.30%) Microsoft Office
2 4 (1.10%) Microsoft Excel
3 2 (0.55%) Microsoft Project
3 2 (0.55%) MS Visio
4 1 (0.28%) Acrobat
4 1 (0.28%) AutoCAD
4 1 (0.28%) Microsoft PowerPoint
4 1 (0.28%) Spreadsheet
Business Applications
1 5 (1.38%) assyst
2 3 (0.83%) Remedy ITSM
3 1 (0.28%) BambooHR
3 1 (0.28%) NetSuite
Cloud Services
1 143 (39.50%) Microsoft 365
2 52 (14.36%) Azure
3 50 (13.81%) Entra ID
4 25 (6.91%) Google Workspace
5 13 (3.59%) Asana
5 13 (3.59%) Slack
6 11 (3.04%) OneDrive
7 10 (2.76%) SaaS
8 5 (1.38%) AWS
9 4 (1.10%) GCP
10 3 (0.83%) Power Platform
11 2 (0.55%) Mimecast
12 1 (0.28%) Cloud Computing
12 1 (0.28%) Dynamics 365
12 1 (0.28%) Google Docs
12 1 (0.28%) Google Sheets
12 1 (0.28%) Smartsheet
12 1 (0.28%) WhatsApp
Communications & Networking
1 31 (8.56%) VPN
2 25 (6.91%) Wi-Fi
3 22 (6.08%) Firewall
4 20 (5.52%) DNS
4 20 (5.52%) TCP/IP
5 17 (4.70%) DHCP
6 15 (4.14%) LAN
7 12 (3.31%) VLAN
8 8 (2.21%) WAN
9 6 (1.66%) Remote Desktop
9 6 (1.66%) VoIP
10 4 (1.10%) Wireless
11 3 (0.83%) Skype
12 2 (0.55%) Internet
12 2 (0.55%) Softphone
13 1 (0.28%) FTP
13 1 (0.28%) MPLS
13 1 (0.28%) PBX
13 1 (0.28%) SAN
13 1 (0.28%) WLAN
Database & Business Intelligence
1 3 (0.83%) Power BI
2 2 (0.55%) MySQL
2 2 (0.55%) SQL Server
3 1 (0.28%) Oracle Reports
3 1 (0.28%) Power Query
Development Applications
1 8 (2.21%) JIRA
2 2 (0.55%) Jenkins
General
1 176 (48.62%) Social Skills
2 57 (15.75%) Inclusion and Diversity
3 40 (11.05%) Finance
4 38 (10.50%) Public Sector
5 31 (8.56%) Analytical Skills
6 19 (5.25%) Organisational Skills
7 15 (4.14%) Retail
8 11 (3.04%) Manufacturing
9 10 (2.76%) Law
10 8 (2.21%) Telecoms
11 6 (1.66%) Electronics
11 6 (1.66%) Marketing
12 5 (1.38%) Automotive
12 5 (1.38%) Local Government
13 4 (1.10%) Banking
13 4 (1.10%) Documentation Skills
13 4 (1.10%) French Language
14 2 (0.55%) Korean Language
14 2 (0.55%) Police
14 2 (0.55%) Presentation Skills
Libraries, Frameworks & Software Standards
1 2 (0.55%) .NET
1 2 (0.55%) LAMP
Miscellaneous
1 22 (6.08%) iPhone
2 20 (5.52%) Onboarding
3 15 (4.14%) Driving Licence
4 14 (3.87%) Smartphone
4 14 (3.87%) Video Conferencing
5 12 (3.31%) Management Information System
6 9 (2.49%) Enterprise Software
6 9 (2.49%) Self-Motivation
7 8 (2.21%) iPad
8 5 (1.38%) Legacy Systems
9 4 (1.10%) Molecular Biology
10 3 (0.83%) Data Centre
11 2 (0.55%) CMDB
11 2 (0.55%) HTC Vive
11 2 (0.55%) NHS
11 2 (0.55%) Public Cloud
11 2 (0.55%) Team-Oriented Environment
11 2 (0.55%) Thin Client
11 2 (0.55%) Virtual Reality
11 2 (0.55%) Virtual Team
Operating Systems
1 164 (45.30%) Windows
2 62 (17.13%) Windows 10
3 31 (8.56%) Mac OS
4 27 (7.46%) Apple iOS
5 20 (5.52%) Android
6 12 (3.31%) Windows 7
7 10 (2.76%) Windows Server
8 7 (1.93%) Linux
9 5 (1.38%) Windows Server 2016
10 2 (0.55%) Windows Server 2008
11 1 (0.28%) VMS
11 1 (0.28%) Windows 8
Processes & Methodologies
1 95 (26.24%) Customer Service
2 92 (25.41%) Problem-Solving
3 73 (20.17%) ITIL
4 52 (14.36%) Service Management
5 48 (13.26%) ITSM
6 27 (7.46%) Cybersecurity
7 25 (6.91%) Service Delivery
8 24 (6.63%) Logistics
9 23 (6.35%) Mobile Device Management
9 23 (6.35%) Project Management
10 21 (5.80%) Asset Management
11 20 (5.52%) Incident Management
12 17 (4.70%) Collaborative Working
12 17 (4.70%) Stakeholder Management
13 14 (3.87%) Proactive Monitoring
14 13 (3.59%) Computer Science
15 12 (3.31%) Break/Fix
15 12 (3.31%) Workflow
16 11 (3.04%) Inventory Management
16 11 (3.04%) User Experience
Programming Languages
1 6 (1.66%) SQL
2 5 (1.38%) PowerShell
3 2 (0.55%) PHP
4 1 (0.28%) Bash
4 1 (0.28%) Data Analysis Expressions
Qualifications
1 36 (9.94%) Security Cleared
2 26 (7.18%) Degree
3 25 (6.91%) SC Cleared
4 19 (5.25%) A+ Certification
5 17 (4.70%) Microsoft Certification
6 11 (3.04%) DBS Check
7 10 (2.76%) DV Cleared
8 7 (1.93%) MCP
9 6 (1.66%) Network+ Certification
10 5 (1.38%) HND
10 5 (1.38%) ITIL Certification
11 4 (1.10%) ITIL Foundation Certificate
12 3 (0.83%) CCENT
12 3 (0.83%) CCNA
12 3 (0.83%) Cisco Certification
12 3 (0.83%) Computer Science Degree
12 3 (0.83%) MCSA
13 2 (0.55%) Dell Certification
14 1 (0.28%) BPSS Clearance
Quality Assurance & Compliance
1 17 (4.70%) SLA
2 8 (2.21%) Accessibility
3 5 (1.38%) Data Quality
4 1 (0.28%) Cyber Essentials
4 1 (0.28%) Cyber Essentials PLUS
4 1 (0.28%) GDPR
4 1 (0.28%) ISO/IEC 27001
4 1 (0.28%) NIST
4 1 (0.28%) PCI DSS
System Software
1 113 (31.22%) Active Directory
2 6 (1.66%) Virtual Desktop
3 4 (1.10%) vSphere
4 2 (0.55%) Docker
4 2 (0.55%) Firmware
4 2 (0.55%) Hyper-V
4 2 (0.55%) VMware Infrastructure
4 2 (0.55%) XenApp
5 1 (0.28%) BitLocker
5 1 (0.28%) XenDesktop
Systems Management
1 39 (10.77%) Microsoft Intune
2 14 (3.87%) Jamf Pro
3 13 (3.59%) SCCM
4 2 (0.55%) Autotask
4 2 (0.55%) CASB
4 2 (0.55%) Kubernetes
4 2 (0.55%) Malwarebytes
5 1 (0.28%) AirWatch
5 1 (0.28%) Plesk
5 1 (0.28%) SCOM
5 1 (0.28%) WSUS
Vendors
1 177 (48.90%) Microsoft
2 48 (13.26%) ServiceNow
3 31 (8.56%) Google
4 22 (6.08%) Apple
5 11 (3.04%) Cisco
5 11 (3.04%) Dell
5 11 (3.04%) SAP
6 6 (1.66%) Nexthink
6 6 (1.66%) Palo Alto
6 6 (1.66%) Zscaler
7 5 (1.38%) Citrix
7 5 (1.38%) HP
7 5 (1.38%) Liquidlogic
7 5 (1.38%) MobileIron
7 5 (1.38%) Salesforce
7 5 (1.38%) VMware
8 4 (1.10%) Atlassian
9 3 (0.83%) Meraki
9 3 (0.83%) Remedy
10 2 (0.55%) ConnectWise