IT Support Analyst Job Trends in the UK excluding London

IT Support Analyst
UK > UK excluding London

The median IT Support Analyst salary in the UK excluding London is £31,000 per year, according to job vacancies posted during the 6 months leading to 14 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 267 410 363
Rank change year-on-year +143 -47 +83
Permanent jobs requiring an IT Support Analyst 267 156 220
As % of all permanent jobs in the UK excluding London 0.63% 0.43% 0.64%
As % of the Job Titles category 0.70% 0.47% 0.67%
Number of salaries quoted 213 76 205
10th Percentile £26,050 £25,250 £22,790
25th Percentile £26,500 £26,375 £25,750
Median annual salary (50th Percentile) £31,000 £31,875 £30,000
Median % change year-on-year -2.75% +6.25% +13.21%
75th Percentile £34,125 £37,500 £38,750
90th Percentile £35,750 £40,250 £44,500
UK median annual salary £31,500 £35,000 £33,000
% change year-on-year -10.00% +6.06% +10.00%

All Permanent IT Job Roles
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 38,388 33,377 32,893
% of permanent jobs with a recognized job title 90.52% 92.91% 95.32%
Number of salaries quoted 23,454 16,215 24,936
10th Percentile £28,000 £31,250 £27,500
25th Percentile £35,000 £40,000 £36,500
Median annual salary (50th Percentile) £50,000 £52,609 £50,000
Median % change year-on-year -4.96% +5.22% -5.25%
75th Percentile £65,000 £68,750 £65,000
90th Percentile £80,000 £82,500 £78,750
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -4.17%

IT Support Analyst
Job Vacancy Trend in the UK excluding London

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Analyst' in the job title relative to all permanent IT jobs advertised in the UK excluding London.

IT Support Analyst job vacancy trend in the UK excluding London

IT Support Analyst
Salary Trend in the UK excluding London

Salary distribution trend for IT Support Analyst job vacancies in the UK excluding London.

Salary distribution trend for IT Support Analyst job vacancies in the UK excluding London

IT Support Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing IT Support Analyst in the UK excluding London over the 6 months to 14 January 2026.

Salary histogram for IT Support Analyst in the UK excluding London

IT Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the UK excluding London region over the 6 months to 14 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +86 91 £29,000 -10.77% 8
North of England +29 58 £31,000 +3.33% 15
South West +26 40 £31,000 -2.75% 4
Midlands +31 31 £29,000 - 8
Yorkshire +16 30 £31,000 -22.50% 9
East of England +40 27 £27,500 -21.43% 3
West Midlands +26 22 £29,000 +3.57% 5
Scotland +15 18 £30,750 -18.00%
North West +3 17 £27,000 -9.24% 6
North East +21 11 £31,500 -10.00%
East Midlands -3 9 £40,000 +33.33% 3
Northern Ireland -14 2 £31,500 +13.31%
IT Support Analyst
UK

IT Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the UK excluding London

For the 6 months to 14 January 2026, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring IT Support Analyst in the job title.

1 165 (61.80%) Microsoft
2 153 (57.30%) Windows
3 137 (51.31%) Microsoft 365
4 117 (43.82%) Problem-Solving
5 115 (43.07%) Customer Service
6 108 (40.45%) Active Directory
7 66 (24.72%) Microsoft Office
8 54 (20.22%) ITIL
9 52 (19.48%) Azure
10 48 (17.98%) ITSM
11 38 (14.23%) Windows Server
12 32 (11.99%) Microsoft Intune
13 31 (11.61%) Windows 10
14 29 (10.86%) Service Management
15 28 (10.49%) DNS
16 27 (10.11%) DHCP
17 26 (9.74%) Asset Management
18 25 (9.36%) Cybersecurity
19 24 (8.99%) Continuous Improvement
20 22 (8.24%) Degree
20 22 (8.24%) Entra ID
21 21 (7.87%) Apple iOS
22 20 (7.49%) Microsoft Exchange
23 19 (7.12%) User Experience
24 17 (6.37%) Firewall
24 17 (6.37%) Mac OS
25 16 (5.99%) Android
25 16 (5.99%) Customer-Centric Approach
25 16 (5.99%) Customer-Centricity
25 16 (5.99%) Microsoft Certification

IT Support Analyst Skill Set
Co-Occurring Skills & Capabilities in the UK excluding London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 20 (7.49%) Microsoft Exchange
2 6 (2.25%) SharePoint
3 1 (0.37%) IIS
3 1 (0.37%) Tomcat
Applications
1 66 (24.72%) Microsoft Office
2 15 (5.62%) Microsoft Excel
3 13 (4.87%) Microsoft PowerPoint
3 13 (4.87%) Spreadsheet
4 1 (0.37%) MS Visio
Business Applications
1 3 (1.12%) Visualfiles
2 1 (0.37%) Shopify
Cloud Services
1 137 (51.31%) Microsoft 365
2 52 (19.48%) Azure
3 22 (8.24%) Entra ID
4 3 (1.12%) Google Workspace
5 2 (0.75%) SaaS
6 1 (0.37%) Dynamics 365
6 1 (0.37%) Mimecast
6 1 (0.37%) Nutanix
6 1 (0.37%) OneDrive
Communications & Networking
1 28 (10.49%) DNS
2 27 (10.11%) DHCP
3 17 (6.37%) Firewall
4 15 (5.62%) TCP/IP
5 11 (4.12%) VoIP
6 10 (3.75%) Remote Desktop
6 10 (3.75%) VPN
7 8 (3.00%) LAN
8 7 (2.62%) WAN
9 5 (1.87%) Broadband
10 3 (1.12%) Intranet
11 1 (0.37%) Cisco IOS
11 1 (0.37%) DKIM
11 1 (0.37%) DMARC
11 1 (0.37%) IP Telephony
11 1 (0.37%) SAN
11 1 (0.37%) Wireless
Database & Business Intelligence
1 2 (0.75%) SQL Server
Development Applications
1 4 (1.50%) JIRA
General
1 155 (58.05%) Social Skills
2 30 (11.24%) Finance
3 29 (10.86%) Organisational Skills
4 27 (10.11%) Manufacturing
5 22 (8.24%) Law
6 21 (7.87%) Analytical Skills
7 12 (4.49%) Telecoms
8 10 (3.75%) Advertising
9 8 (3.00%) Legal
9 8 (3.00%) Pharmaceutical
10 5 (1.87%) Financial Institution
11 4 (1.50%) Automotive
11 4 (1.50%) Back Office
11 4 (1.50%) Documentation Skills
11 4 (1.50%) Retail
12 3 (1.12%) Aerospace
13 2 (0.75%) Inclusion and Diversity
14 1 (0.37%) Marketing
Libraries, Frameworks & Software Standards
1 4 (1.50%) EDI
1 4 (1.50%) Software Packaging
2 3 (1.12%) CSS
2 3 (1.12%) HTML
3 1 (0.37%) JSON
3 1 (0.37%) XML
Miscellaneous
1 41 (15.36%) Driving Licence
1 41 (15.36%) Onboarding
2 20 (7.49%) Management Information System
3 7 (2.62%) Renewable Energy
4 6 (2.25%) Client/Server
5 5 (1.87%) LIMS
5 5 (1.87%) SCADA
5 5 (1.87%) Team-Oriented Environment
6 4 (1.50%) FMCG
6 4 (1.50%) Microsoft Licensing
7 3 (1.12%) Enterprise Software
7 3 (1.12%) Smartphone
8 2 (0.75%) Data Centre
8 2 (0.75%) Self-Motivation
9 1 (0.37%) Hybrid Cloud
9 1 (0.37%) iPhone
9 1 (0.37%) iSeries
9 1 (0.37%) Video Conferencing
Operating Systems
1 153 (57.30%) Windows
2 38 (14.23%) Windows Server
3 31 (11.61%) Windows 10
4 21 (7.87%) Apple iOS
5 17 (6.37%) Mac OS
6 16 (5.99%) Android
7 9 (3.37%) Windows Server 2019
8 6 (2.25%) Mac OS X
9 1 (0.37%) Windows Server 2016
Processes & Methodologies
1 117 (43.82%) Problem-Solving
2 115 (43.07%) Customer Service
3 54 (20.22%) ITIL
4 48 (17.98%) ITSM
5 29 (10.86%) Service Management
6 26 (9.74%) Asset Management
7 25 (9.36%) Cybersecurity
8 24 (8.99%) Continuous Improvement
9 19 (7.12%) User Experience
10 16 (5.99%) Customer-Centric Approach
10 16 (5.99%) Customer-Centricity
11 13 (4.87%) Data Analysis
11 13 (4.87%) Preventative Maintenance
11 13 (4.87%) Regulatory Compliance
11 13 (4.87%) Release Management
12 12 (4.49%) Process Improvement
13 10 (3.75%) ERP
14 9 (3.37%) Software Licensing
15 8 (3.00%) Mobile Device Management
15 8 (3.00%) Service Delivery
Programming Languages
1 14 (5.24%) SQL
2 3 (1.12%) Apex Code
2 3 (1.12%) PowerShell
2 3 (1.12%) Python
3 2 (0.75%) VB
4 1 (0.37%) Java
4 1 (0.37%) VBA
4 1 (0.37%) VBScript
Qualifications
1 22 (8.24%) Degree
2 16 (5.99%) Microsoft Certification
2 16 (5.99%) SC Cleared
2 16 (5.99%) Security Cleared
3 15 (5.62%) A+ Certification
4 14 (5.24%) ITIL Foundation Certificate
5 6 (2.25%) Network+ Certification
6 5 (1.87%) CCNA
6 5 (1.87%) Cisco Certification
6 5 (1.87%) MCSA
7 4 (1.50%) DV Cleared
8 3 (1.12%) BPSS Clearance
8 3 (1.12%) MCP
9 2 (0.75%) NVQ Level 3
10 1 (0.37%) DBS Check
Quality Assurance & Compliance
1 10 (3.75%) SLA
2 5 (1.87%) 21 CFR Part 11
2 5 (1.87%) GxP
3 2 (0.75%) GDPR
4 1 (0.37%) Cyber Essentials
4 1 (0.37%) ISO/IEC 27001
System Software
1 108 (40.45%) Active Directory
2 11 (4.12%) Virtual Desktop
3 8 (3.00%) Hyper-V
4 7 (2.62%) VMware Infrastructure
5 1 (0.37%) Virtual Machines
5 1 (0.37%) XenApp
Systems Management
1 32 (11.99%) Microsoft Intune
2 9 (3.37%) SCCM
3 4 (1.50%) Jamf Pro
4 1 (0.37%) Symantec Endpoint Protection
Vendors
1 165 (61.80%) Microsoft
2 13 (4.87%) Cisco
3 7 (2.62%) VMware
4 5 (1.87%) Apple
4 5 (1.87%) Meraki
5 4 (1.50%) QAD
6 3 (1.12%) Salesforce
7 2 (0.75%) Google
7 2 (0.75%) Juniper
7 2 (0.75%) ServiceNow
8 1 (0.37%) Citrix
8 1 (0.37%) Dell
8 1 (0.37%) Freshdesk
8 1 (0.37%) iManage
8 1 (0.37%) Ivanti
8 1 (0.37%) Symantec
8 1 (0.37%) WatchGuard