Service Analyst Jobs in the UK excluding London

Service Analyst
UK > UK excluding London

The median Service Analyst salary in the UK excluding London is £26,467 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 292 288 266
Rank change year-on-year -4 -22 +33
Permanent jobs requiring a Service Analyst 646 705 943
As % of all permanent jobs advertised in the UK excluding London 0.92% 1.14% 1.34%
As % of the Job Titles category 0.97% 1.28% 1.39%
Number of salaries quoted 494 498 742
10th Percentile £21,413 £21,500 £19,500
25th Percentile £23,500 £23,500 £21,750
Median annual salary (50th Percentile) £26,467 £26,500 £25,000
Median % change year-on-year -0.12% +6.00% +4.17%
75th Percentile £30,188 £33,750 £30,500
90th Percentile £38,750 £43,750 £47,500
UK median annual salary £27,500 £30,000 £27,000
% change year-on-year -8.33% +11.11% -1.82%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 66,397 55,186 67,621
% of permanent jobs with a recognized job title 94.79% 89.30% 95.79%
Number of salaries quoted 47,063 31,277 42,902
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £82,500 £80,000
UK median annual salary £52,550 £60,000 £60,000
% change year-on-year -12.42% - +9.09%

Service Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Analyst in the UK excluding London

Service Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Analyst in the UK excluding London.

Salary trend for Service Analyst in the UK excluding London

Service Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Analyst in the UK excluding London over the 6 months to 27 April 2024.

Salary histogram for Service Analyst in the UK excluding London

Service Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK excluding London region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +90 224 £24,500 -2.00% 37
South East -39 122 £26,000 -5.45% 15
North West +27 112 £25,000 -2.18% 25
Midlands -14 104 £28,165 -2.88% 17
South West +41 93 £27,500 - 9
Yorkshire +124 88 £24,500 +4.26% 5
West Midlands +2 68 £27,500 -6.78% 13
East of England +26 62 £26,500 +1.92% 16
East Midlands -15 36 £28,165 +4.31% 4
Scotland -92 27 £29,750 +26.60% 5
North East +1 24 £24,500 - 7
Wales 0 12 £25,500 -17.74% 3
Northern Ireland +29 2 £31,500 +2.44% 1
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 27 April 2024, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Analyst in the job title.

1 338 (52.32%) Microsoft
2 312 (48.30%) Social Skills
3 259 (40.09%) Windows
4 247 (38.24%) Active Directory
4 247 (38.24%) Customer Service
5 246 (38.08%) Microsoft 365
6 217 (33.59%) ITIL
7 169 (26.16%) Problem-Solving
8 130 (20.12%) Microsoft Office
9 98 (15.17%) SLA
10 84 (13.00%) Analytical Skills
11 79 (12.23%) Finance
11 79 (12.23%) Time Management
12 77 (11.92%) ITSM
13 75 (11.61%) Windows 10
14 72 (11.15%) ServiceNow
15 70 (10.84%) Law
16 69 (10.68%) Incident Management
17 68 (10.53%) Windows Server
18 63 (9.75%) Azure
19 60 (9.29%) Service Management
20 57 (8.82%) Retail
21 55 (8.51%) LAN
22 53 (8.20%) Microsoft Exchange
22 53 (8.20%) Service Delivery
22 53 (8.20%) Inclusion and Diversity
23 43 (6.66%) Degree
24 42 (6.50%) TCP/IP
25 40 (6.19%) WAN
26 39 (6.04%) Firewall

Service Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 53 (8.20%) Microsoft Exchange
2 36 (5.57%) SharePoint
3 27 (4.18%) Confluence
4 3 (0.46%) Exchange Server 2013
4 3 (0.46%) IBM Notes
5 2 (0.31%) Exchange Server 2003
5 2 (0.31%) Exchange Server 2007
5 2 (0.31%) Exchange Server 2010
5 2 (0.31%) Skype for Business
Applications
1 130 (20.12%) Microsoft Office
2 27 (4.18%) Microsoft Excel
3 19 (2.94%) Microsoft PowerPoint
4 2 (0.31%) Chatbot
4 2 (0.31%) Microsoft Project
4 2 (0.31%) MS Visio
Business Applications
1 3 (0.46%) assyst
2 1 (0.15%) Remedy ITSM
Cloud Services
1 246 (38.08%) Microsoft 365
2 63 (9.75%) Azure
3 31 (4.80%) SaaS
4 16 (2.48%) Entra ID
5 11 (1.70%) Mimecast
6 7 (1.08%) Power Platform
7 6 (0.93%) Yammer
8 4 (0.62%) OneDrive
9 2 (0.31%) AWS
9 2 (0.31%) Dynamics 365
9 2 (0.31%) PaaS
10 1 (0.15%) Cloud Computing
10 1 (0.15%) GCP
10 1 (0.15%) WeChat
Communications & Networking
1 55 (8.51%) LAN
2 42 (6.50%) TCP/IP
3 40 (6.19%) WAN
4 39 (6.04%) Firewall
5 38 (5.88%) VPN
6 37 (5.73%) DNS
7 36 (5.57%) VoIP
8 26 (4.02%) DHCP
9 21 (3.25%) Wireless
10 19 (2.94%) Internet
11 16 (2.48%) Remote Desktop
12 12 (1.86%) Broadband
13 9 (1.39%) Wi-Fi
14 4 (0.62%) Cisco IOS
14 4 (0.62%) VLAN
15 3 (0.46%) SAN
15 3 (0.46%) Skype
16 2 (0.31%) NAS
17 1 (0.15%) Cisco ASA
17 1 (0.15%) Network Security
Database & Business Intelligence
1 15 (2.32%) SQL Server
2 7 (1.08%) Power BI
3 2 (0.31%) MySQL
3 2 (0.31%) SQL Server Integration Services
3 2 (0.31%) SQL Server Reporting Services
4 1 (0.15%) Amazon RDS
4 1 (0.15%) Oracle Reports
Development Applications
1 30 (4.64%) JIRA
General
1 312 (48.30%) Social Skills
2 84 (13.00%) Analytical Skills
3 79 (12.23%) Finance
4 70 (10.84%) Law
5 57 (8.82%) Retail
6 53 (8.20%) Inclusion and Diversity
7 36 (5.57%) Banking
8 33 (5.11%) Telecoms
9 28 (4.33%) Investment Banking
10 25 (3.87%) French Language
11 23 (3.56%) Public Sector
12 22 (3.41%) Legal
13 20 (3.10%) Digital Economy
14 17 (2.63%) Corporate Banking
14 17 (2.63%) Presentation Skills
15 12 (1.86%) Documentation Skills
16 11 (1.70%) Front Office
17 9 (1.39%) Organisational Skills
18 8 (1.24%) German Language
18 8 (1.24%) Manufacturing
Libraries, Frameworks & Software Standards
1 16 (2.48%) OLE
2 8 (1.24%) XML
3 3 (0.46%) HTML
Miscellaneous
1 28 (4.33%) Smartphone
2 27 (4.18%) Self-Motivation
3 26 (4.02%) Management Information System
4 20 (3.10%) Driving Licence
5 17 (2.63%) Mobile App
6 14 (2.17%) Data Centre
7 13 (2.01%) Team-Oriented Environment
8 11 (1.70%) Life Science
8 11 (1.70%) Onboarding
9 8 (1.24%) Replication
10 7 (1.08%) Credit Derivative
10 7 (1.08%) Credit Risk
10 7 (1.08%) Derivative
10 7 (1.08%) Foreign Exchange (FX)
11 6 (0.93%) Data Structures
12 4 (0.62%) Fixed Income
13 3 (0.46%) EPoS
13 3 (0.46%) Mainframe
13 3 (0.46%) NHS
13 3 (0.46%) Video Conferencing
Operating Systems
1 259 (40.09%) Windows
2 75 (11.61%) Windows 10
3 68 (10.53%) Windows Server
4 37 (5.73%) Android
5 25 (3.87%) Windows Server 2019
6 24 (3.72%) Windows Server 2016
7 18 (2.79%) Windows Server 2012
8 13 (2.01%) Windows 7
9 11 (1.70%) Apple iOS
10 7 (1.08%) Linux
11 6 (0.93%) Unix
12 5 (0.77%) Windows Server 2008
13 3 (0.46%) Mac OS
13 3 (0.46%) Windows 8
14 2 (0.31%) Windows Server 2003
Processes & Methodologies
1 247 (38.24%) Customer Service
2 217 (33.59%) ITIL
3 169 (26.16%) Problem-Solving
4 79 (12.23%) Time Management
5 77 (11.92%) ITSM
6 69 (10.68%) Incident Management
7 60 (9.29%) Service Management
8 53 (8.20%) Service Delivery
9 32 (4.95%) Change Management
10 28 (4.33%) Project Management
11 25 (3.87%) Collaborative Working
11 25 (3.87%) Continuous Improvement
12 23 (3.56%) Customer Experience
13 22 (3.41%) Root Cause Analysis
14 21 (3.25%) Business Analysis
14 21 (3.25%) Problem Management
15 20 (3.10%) Asset Management
15 20 (3.10%) Proactive Monitoring
16 18 (2.79%) CRM
16 18 (2.79%) Statistics
Programming Languages
1 17 (2.63%) SQL
2 16 (2.48%) R
3 9 (1.39%) PowerShell
Qualifications
1 43 (6.66%) Degree
2 27 (4.18%) Microsoft Certification
3 25 (3.87%) A+ Certification
4 24 (3.72%) Security Cleared
5 16 (2.48%) ITIL Certification
6 14 (2.17%) DV Cleared
7 12 (1.86%) NVQ Level 3
8 9 (1.39%) ITIL Foundation Certificate
8 9 (1.39%) SC Cleared
9 6 (0.93%) MCP
10 5 (0.77%) BPSS Clearance
10 5 (0.77%) DBS Check
10 5 (0.77%) MCITP
11 4 (0.62%) MCSA
12 3 (0.46%) CompTIA Security+
12 3 (0.46%) Computer Science Degree
13 2 (0.31%) HND
14 1 (0.15%) CCNA
14 1 (0.15%) HNC
14 1 (0.15%) MCSE
Quality Assurance & Compliance
1 98 (15.17%) SLA
2 18 (2.79%) GDPR
3 4 (0.62%) ISO 9001
4 3 (0.46%) ISO 14001
4 3 (0.46%) ISO/IEC 27001
4 3 (0.46%) QA
5 1 (0.15%) Accessibility
5 1 (0.15%) PMO
System Software
1 247 (38.24%) Active Directory
2 11 (1.70%) VMware Infrastructure
3 9 (1.39%) Hyper-V
3 9 (1.39%) vSphere
4 4 (0.62%) XenApp
4 4 (0.62%) XenDesktop
5 2 (0.31%) Citrix Hypervisor
6 1 (0.15%) BitLocker
6 1 (0.15%) Terminal Services
6 1 (0.15%) Virtual Servers
6 1 (0.15%) VMware ESXi
Systems Management
1 21 (3.25%) Microsoft Intune
2 18 (2.79%) SCCM
3 1 (0.15%) IBM BigFix
3 1 (0.15%) Icinga
3 1 (0.15%) Systems Management Server (SMS)
3 1 (0.15%) Tivoli
Vendors
1 338 (52.32%) Microsoft
2 72 (11.15%) ServiceNow
3 30 (4.64%) VMware
4 25 (3.87%) Cisco
5 22 (3.41%) Apple
6 21 (3.25%) Citrix
7 13 (2.01%) Dell
8 11 (1.70%) HP
8 11 (1.70%) Virgin Media
9 10 (1.55%) iManage
9 10 (1.55%) Snow
10 9 (1.39%) Adobe
10 9 (1.39%) NetApp
11 8 (1.24%) Remedy
11 8 (1.24%) Veeam
12 7 (1.08%) Atlassian
13 6 (0.93%) Aderant
14 5 (0.77%) Google
14 5 (0.77%) Meraki
14 5 (0.77%) Splunk