Period
to 29 May 2020

The median annual salary for a Service Analyst was £26,500 in advertised job vacancies in the UK excluding London during the 6 months to 29 May 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK > UK excluding London
6 months to
29 May 2020
Same period 2019 Same period 2018
Rank 274 279 258
Rank change year-on-year +5 -21 -4
Permanent jobs requiring a Service Analyst 512 980 1,290
As % of all permanent jobs advertised in the UK excluding London 1.03% 1.20% 1.30%
As % of the Job Titles category 1.08% 1.24% 1.34%
Number of salaries quoted 423 751 1,029
Median annual salary £26,500 £24,000 £25,000
Median salary % change year-on-year +10.42% -4.00% +6.38%
10th Percentile £19,000 £18,750 £18,500
90th Percentile £46,750 £38,750 £43,750
UK median annual salary £27,500 £27,500 £27,200
% change year-on-year - +1.10% +0.74%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK excluding London
Permanent vacancies in the UK excluding London with a recognized job title 47,596 78,932 95,927
% of permanent IT jobs with a recognized job title 95.82% 96.42% 96.94%
Number of salaries quoted 37,909 61,961 78,013
Median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +5.88%
10th Percentile £27,500 £26,250 £26,250
90th Percentile £72,500 £69,375 £67,500
UK median annual salary £53,500 £50,000 £50,000
% change year-on-year +7.00% - +5.26%

Service Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Analyst in the UK excluding London

Service Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Analyst in the UK excluding London.

Salary trend for Service Analyst in the UK excluding London

Service Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Analyst in the UK excluding London over the 6 months to 29 May 2020.

Salary histogram for Service Analyst in the UK excluding London

Service Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK excluding London region over the 6 months to 29 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -39 133 £32,500 +30.00% 7
North of England +29 109 £23,290 -0.89% 7
Midlands +51 90 £24,500 +8.89% 6
East of England +64 66 £30,000 +27.66% 8
South West +25 65 £26,000 +4.00% 3
East Midlands +69 52 £26,530 +32.65% 2
North West +7 48 £22,500 -6.25% 5
Yorkshire +62 41 £24,000 +6.67% 2
West Midlands +25 38 £23,750 +3.26% 4
Scotland +55 28 £21,000 -16.00% 1
North East +11 20 £23,000 +4.55%
Wales -2 16 £20,250 -19.00% 1
Northern Ireland +25 5 - -
Channel Islands - 1 £28,000 -
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the UK excluding London

For the 6 months to 29 May 2020, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Analyst in the job title.

1 207 (40.43%) Windows
2 176 (34.38%) ITIL
2 176 (34.38%) Microsoft
3 161 (31.45%) Active Directory
4 154 (30.08%) Office 365
5 113 (22.07%) Microsoft Office
6 105 (20.51%) Problem-Solving
7 103 (20.12%) Finance
8 101 (19.73%) SLA
9 79 (15.43%) Windows 10
10 65 (12.70%) Service Management
10 65 (12.70%) Incident Management
11 63 (12.30%) Windows 7
12 54 (10.55%) ITSM
13 53 (10.35%) Service Delivery
13 53 (10.35%) Windows Server
14 52 (10.16%) MS Exchange
15 50 (9.77%) Analytical Skills
16 49 (9.57%) Citrix
17 40 (7.81%) SQL
18 39 (7.62%) VMware
19 36 (7.03%) Microsoft Excel
20 35 (6.84%) Management Information System
20 35 (6.84%) LAN
21 34 (6.64%) Windows Server 2008
22 33 (6.45%) ServiceNow
23 32 (6.25%) Problem Management
24 30 (5.86%) WAN
25 29 (5.66%) SQL Server
25 29 (5.66%) Information Security

Service Analyst Skill Set
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (10.16%) MS Exchange
2 20 (3.91%) Exchange Server 2013
3 19 (3.71%) SharePoint
4 14 (2.73%) Exchange Server 2010
5 7 (1.37%) Skype for Business
6 5 (0.98%) IBM Notes
7 3 (0.59%) IIS
8 2 (0.39%) CMS
9 1 (0.20%) Confluence
9 1 (0.20%) Exchange Server 2000
9 1 (0.20%) Exchange Server 2007
9 1 (0.20%) SAS
Applications
1 113 (22.07%) Microsoft Office
2 36 (7.03%) Microsoft Excel
3 22 (4.30%) Microsoft PowerPoint
4 1 (0.20%) Microsoft Project
Business Applications
1 11 (2.15%) assyst
2 3 (0.59%) Remedy ITSM
3 1 (0.20%) Dynamics AX
3 1 (0.20%) Elite 3E
3 1 (0.20%) NetSuite
Cloud Services
1 154 (30.08%) Office 365
2 18 (3.52%) Azure
3 8 (1.56%) Azure Active Directory
4 7 (1.37%) OneDrive
5 4 (0.78%) Mimecast
6 2 (0.39%) AWS
6 2 (0.39%) Cloud Computing
7 1 (0.20%) Dynamics 365
7 1 (0.20%) G Suite
7 1 (0.20%) Power Platform
Communications & Networking
1 35 (6.84%) LAN
2 30 (5.86%) WAN
3 25 (4.88%) DNS
4 22 (4.30%) Remote Desktop
5 21 (4.10%) Firewall
6 20 (3.91%) TCP/IP
6 20 (3.91%) VPN
6 20 (3.91%) Wireless
7 19 (3.71%) DHCP
8 15 (2.93%) Skype
9 13 (2.54%) SAN
9 13 (2.54%) VoIP
10 7 (1.37%) Cisco Wireless
10 7 (1.37%) Internet
10 7 (1.37%) Wi-Fi
11 4 (0.78%) Ethernet
12 3 (0.59%) Unified Communications
13 2 (0.39%) FTP
13 2 (0.39%) Multicast
13 2 (0.39%) Network Security
Database & Business Intelligence
1 29 (5.66%) SQL Server
2 7 (1.37%) BusinessObjects
2 7 (1.37%) Oracle Database
3 5 (0.98%) Data Mining
4 3 (0.59%) Panintelligence
4 3 (0.59%) SQL Server 2008
4 3 (0.59%) SQL Server 2016
5 2 (0.39%) Data Warehouse
5 2 (0.39%) SQL Server Integration Services
6 1 (0.20%) Big Data
6 1 (0.20%) Oracle OWB
6 1 (0.20%) Power BI
6 1 (0.20%) Qlik Sense
6 1 (0.20%) SAS EBI
Development Applications
1 5 (0.98%) JIRA
1 5 (0.98%) SQL Server Management Studio (SSMS)
2 2 (0.39%) Jenkins
2 2 (0.39%) Selenium
2 2 (0.39%) SoapUI
General
1 103 (20.12%) Finance
2 18 (3.52%) Telecoms
3 17 (3.32%) Legal
4 15 (2.93%) Law
5 12 (2.34%) Public Sector
5 12 (2.34%) Retail
6 11 (2.15%) Banking
7 9 (1.76%) Billing
8 7 (1.37%) Back Office
8 7 (1.37%) Manufacturing
8 7 (1.37%) Marketing
9 6 (1.17%) Investment Banking
10 5 (0.98%) French Language
10 5 (0.98%) Games
11 4 (0.78%) German Language
11 4 (0.78%) Housing Association
11 4 (0.78%) Spanish Language
12 3 (0.59%) Aerospace
12 3 (0.59%) Social Housing
13 2 (0.39%) Local Government
Libraries, Frameworks & Software Standards
1 2 (0.39%) Web Services
2 1 (0.20%) Middleware
Miscellaneous
1 50 (9.77%) Analytical Skills
2 35 (6.84%) Management Information System
3 23 (4.49%) Self-Motivation
4 18 (3.52%) Smartphone
5 8 (1.56%) e-Learning
5 8 (1.56%) FMCG
6 7 (1.37%) Data Centre
6 7 (1.37%) NHS
6 7 (1.37%) Video Conferencing
7 5 (0.98%) Mobile App
8 4 (0.78%) AS400
8 4 (0.78%) Credit Risk
8 4 (0.78%) Enterprise Software
8 4 (0.78%) iPhone
9 3 (0.59%) Blackberry
9 3 (0.59%) CMDB
9 3 (0.59%) HP Storage
9 3 (0.59%) LIMS
10 2 (0.39%) EPoS
10 2 (0.39%) User Experience
Operating Systems
1 207 (40.43%) Windows
2 79 (15.43%) Windows 10
3 63 (12.30%) Windows 7
4 53 (10.35%) Windows Server
5 34 (6.64%) Windows Server 2008
6 29 (5.66%) Windows Server 2012
7 27 (5.27%) Android
8 17 (3.32%) Windows 8
8 17 (3.32%) Windows Server 2016
9 14 (2.73%) Apple iOS
10 13 (2.54%) Linux
11 11 (2.15%) Windows Server 2003
12 7 (1.37%) Mac OS X
12 7 (1.37%) Unix
13 4 (0.78%) Windows Vista
14 1 (0.20%) Mac OS
14 1 (0.20%) Red Hat Enterprise Linux
14 1 (0.20%) Windows 2000 Server
14 1 (0.20%) Windows Phone
14 1 (0.20%) Windows XP
Processes & Methodologies
1 176 (34.38%) ITIL
2 105 (20.51%) Problem-Solving
3 65 (12.70%) Incident Management
3 65 (12.70%) Service Management
4 54 (10.55%) ITSM
5 53 (10.35%) Service Delivery
6 32 (6.25%) Problem Management
7 29 (5.66%) Information Security
8 28 (5.47%) Manual Testing
9 26 (5.08%) ITIL V3
10 24 (4.69%) Root Cause Analysis
11 23 (4.49%) Proactive Monitoring
11 23 (4.49%) Test Automation
12 21 (4.10%) Agile Software Development
12 21 (4.10%) Data Analysis
12 21 (4.10%) Disaster Recovery
13 20 (3.91%) Continuous Improvement
13 20 (3.91%) Security Management
14 19 (3.71%) Information Security Management
14 19 (3.71%) ISMS
Programming Languages
1 40 (7.81%) SQL
2 5 (0.98%) C
2 5 (0.98%) T-SQL
3 3 (0.59%) PowerShell
4 2 (0.39%) C#
4 2 (0.39%) JavaScript
5 1 (0.20%) C++
5 1 (0.20%) Delphi
5 1 (0.20%) Java
5 1 (0.20%) Shell Script
Qualifications
1 26 (5.08%) ITIL Certification
2 25 (4.88%) Microsoft Certification
3 24 (4.69%) A+ Certification
4 19 (3.71%) Degree
5 16 (3.13%) Security Cleared
6 14 (2.73%) SC Cleared
7 7 (1.37%) ITIL Foundation Certificate
8 6 (1.17%) MCSE
9 5 (0.98%) ECDL
9 5 (0.98%) MCITP
9 5 (0.98%) Six Sigma Green Belt
10 4 (0.78%) Computer Science Degree
10 4 (0.78%) MCP
10 4 (0.78%) MCSA
11 3 (0.59%) BPSS Clearance
12 1 (0.20%) CCNA
12 1 (0.20%) Cisco Certification
12 1 (0.20%) ISEB
12 1 (0.20%) NVQ Level 3
12 1 (0.20%) Six Sigma Yellow Belt
Quality Assurance & Compliance
1 101 (19.73%) SLA
2 8 (1.56%) QA
3 6 (1.17%) PMO
4 1 (0.20%) BS25999
4 1 (0.20%) Data Quality
4 1 (0.20%) GDPR
System Software
1 161 (31.45%) Active Directory
2 23 (4.49%) VMware Infrastructure
3 16 (3.13%) XenApp
4 13 (2.54%) Hyper-V
5 11 (2.15%) vSphere
6 8 (1.56%) XenDesktop
7 4 (0.78%) Virtual Machines
8 3 (0.59%) VMware ESXi
9 2 (0.39%) Terminal Services
9 2 (0.39%) Virtual Desktop
10 1 (0.20%) Docker
10 1 (0.20%) Microsoft App-V
10 1 (0.20%) VMware Workstation
Systems Management
1 28 (5.47%) SCCM
2 3 (0.59%) AirWatch
3 2 (0.39%) Cisco CUCM
3 2 (0.39%) NetBackup
4 1 (0.20%) MAILsweeper
4 1 (0.20%) Microsoft Intune
4 1 (0.20%) SCOM
Vendors
1 176 (34.38%) Microsoft
2 49 (9.57%) Citrix
3 39 (7.62%) VMware
4 33 (6.45%) ServiceNow
5 26 (5.08%) Remedy
6 24 (4.69%) HP
7 23 (4.49%) Cisco
8 16 (3.13%) IBM
9 13 (2.54%) Dell
9 13 (2.54%) Sony
9 13 (2.54%) Sun
10 11 (2.15%) Apple
11 8 (1.56%) NetApp
12 7 (1.37%) Adobe
12 7 (1.37%) Ivanti
12 7 (1.37%) Oracle
13 6 (1.17%) Cognizant
14 5 (0.98%) Lotus
15 4 (0.78%) Solarvista
16 3 (0.59%) Sophos