Period
to 11 November 2019

The median annual salary for a Service Analyst was £24,500 in advertised job vacancies in the UK excluding London during the 6 months to 11 November 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
UK > UK excluding London
6 months to
11 Nov 2019
Same period 2018 Same period 2017
Rank 221 240 273
Rank change year-on-year +19 +33 -21
Permanent jobs requiring a Service Analyst 1,159 1,252 1,222
As % of all permanent IT jobs advertised in the UK excluding London 1.50% 1.39% 1.22%
As % of the Job Titles category 1.56% 1.44% 1.26%
Number of salaries quoted 842 979 979
UK excluding London median annual salary £24,500 £23,250 £23,000
Median salary % change year-on-year +5.38% +1.09% -2.13%
10th Percentile £19,250 £18,500 £18,500
90th Percentile £40,000 £40,100 £40,700
UK median annual salary £27,000 £26,000 £26,500
% change year-on-year +3.85% -1.89% -5.36%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK excluding London
Permanent vacancies in the UK excluding London with a recognized job title 74,522 87,047 96,835
% of permanent IT jobs with a recognized job title 96.17% 96.45% 96.95%
Number of salaries quoted 59,136 69,603 79,280
UK excluding London median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -
10th Percentile £26,250 £25,750 £25,217
90th Percentile £70,000 £68,750 £65,000
UK median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

Service Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Analyst in the UK excluding London

Service Analyst
Salary Trend in the UK excluding London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the UK excluding London.

Salary trend for Service Analyst in the UK excluding London

Service Analyst
Salary Histogram in the UK excluding London

The salary distribution of IT jobs citing Service Analyst in the UK excluding London over the 6 months to 11 November 2019.

Salary histogram for Service Analyst in the UK excluding London

Service Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK excluding London region over the 6 months to 11 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +74 459 £27,289 +9.16% 53
North of England -12 259 £23,000 +7.60% 46
South West +22 158 £24,250 +1.04% 18
North West -2 141 £22,500 -2.17% 23
Midlands +5 122 £22,750 +1.11% 32
Yorkshire -13 100 £23,000 +15.00% 17
East of England +3 87 £23,500 +2.17% 19
West Midlands +1 65 £22,500 -2.87% 20
East Midlands +23 57 £24,000 +14.29% 12
Wales +8 43 £25,000 - 7
Scotland -1 33 £19,000 -22.45% 11
North East +1 18 £23,250 +10.71% 6
Northern Ireland +1 5 £28,500 +4.11% 2
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the UK excluding London

For the 6 months to 11 November 2019, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Analyst in the job title.

1 550 (47.45%) Windows
2 544 (46.94%) ITIL
3 436 (37.62%) Microsoft
4 428 (36.93%) Active Directory
5 337 (29.08%) Microsoft Office
6 313 (27.01%) SLA
7 245 (21.14%) Windows 10
8 224 (19.33%) Windows 7
9 221 (19.07%) Office 365
10 212 (18.29%) Problem-Solving
11 203 (17.52%) Finance
12 167 (14.41%) Service Management
13 159 (13.72%) Citrix
14 135 (11.65%) Incident Management
15 130 (11.22%) ITSM
16 125 (10.79%) Management Information System
17 94 (8.11%) Agile Software Development
18 93 (8.02%) WAN
19 92 (7.94%) LAN
19 92 (7.94%) Windows Server
20 88 (7.59%) Stakeholder Management
21 87 (7.51%) Information Security
21 87 (7.51%) MS Exchange
22 84 (7.25%) ServiceNow
23 83 (7.16%) SQL
24 82 (7.08%) Degree
25 81 (6.99%) Service Delivery
26 76 (6.56%) Security Management
27 75 (6.47%) Information Security Management
27 75 (6.47%) ISMS

Service Analyst Skill Set
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 87 (7.51%) MS Exchange
2 23 (1.98%) SharePoint
3 17 (1.47%) Skype for Business
4 15 (1.29%) IBM Notes
5 12 (1.04%) Exchange Server 2013
6 10 (0.86%) Exchange Server 2010
7 9 (0.78%) SAS
8 6 (0.52%) CMS
9 3 (0.26%) Confluence
9 3 (0.26%) Exchange Server 2007
9 3 (0.26%) IBM Domino
9 3 (0.26%) IIS
10 2 (0.17%) Alfresco
10 2 (0.17%) JBoss
10 2 (0.17%) Quickr
10 2 (0.17%) WebSphere
10 2 (0.17%) WebSphere Application Server
Applications
1 337 (29.08%) Microsoft Office
2 27 (2.33%) Microsoft Excel
3 19 (1.64%) MS Visio
4 9 (0.78%) Microsoft PowerPoint
5 3 (0.26%) Acrobat
6 2 (0.17%) Microsoft Project
Business Applications
1 12 (1.04%) assyst
2 6 (0.52%) Remedy ITSM
3 4 (0.35%) Dynamics AX
3 4 (0.35%) Dynamics CRM
4 3 (0.26%) Sage X3
5 2 (0.17%) Elite 3E
6 1 (0.086%) Sage CRM
6 1 (0.086%) Sonata
Cloud Services
1 221 (19.07%) Office 365
2 14 (1.21%) Cloud Computing
3 12 (1.04%) Azure
4 7 (0.60%) Adobe Analytics
4 7 (0.60%) Google Analytics
5 5 (0.43%) AWS
5 5 (0.43%) OneDrive
5 5 (0.43%) Power Platform
6 3 (0.26%) Mimecast
7 1 (0.086%) G Suite
7 1 (0.086%) IaaS
7 1 (0.086%) SaaS
Communications & Networking
1 93 (8.02%) WAN
2 92 (7.94%) LAN
3 56 (4.83%) TCP/IP
4 43 (3.71%) DHCP
4 43 (3.71%) DNS
5 35 (3.02%) VoIP
6 23 (1.98%) VPN
7 20 (1.73%) Skype
8 18 (1.55%) Firewall
9 17 (1.47%) Internet
10 15 (1.29%) Broadband
10 15 (1.29%) Remote Desktop
11 14 (1.21%) Wireless
12 13 (1.12%) IP Telephony
13 12 (1.04%) DSL
14 11 (0.95%) Wi-Fi
15 9 (0.78%) NAS
15 9 (0.78%) SAN
16 8 (0.69%) Extranet
16 8 (0.69%) Network Security
Database & Business Intelligence
1 37 (3.19%) SQL Server
2 9 (0.78%) Base SAS
3 7 (0.60%) Crystal Reports
4 5 (0.43%) Oracle Database
4 5 (0.43%) Power BI
5 4 (0.35%) DB2
5 4 (0.35%) Oracle Reports
6 3 (0.26%) PostgreSQL
7 2 (0.17%) Apache Cassandra
7 2 (0.17%) BusinessObjects
7 2 (0.17%) Data Warehouse
7 2 (0.17%) MongoDB
7 2 (0.17%) MySQL
7 2 (0.17%) QlikView
7 2 (0.17%) SQL Server Reporting Services
8 1 (0.086%) MS Access
8 1 (0.086%) RDBMS
8 1 (0.086%) Relational Database
8 1 (0.086%) SQL Server 2012
8 1 (0.086%) SQL Server Integration Services
Development Applications
1 28 (2.42%) JIRA
2 6 (0.52%) Jenkins
2 6 (0.52%) SoapUI
3 5 (0.43%) Bugzilla
3 5 (0.43%) Cucumber
3 5 (0.43%) Git (software)
3 5 (0.43%) HP UFT
3 5 (0.43%) Selenium
3 5 (0.43%) Subversion
3 5 (0.43%) TeamCity
4 1 (0.086%) MSI
4 1 (0.086%) Sonatype Nexus
4 1 (0.086%) SQL Server Management Studio (SSMS)
General
1 203 (17.52%) Finance
2 72 (6.21%) Law
3 59 (5.09%) Telecoms
4 51 (4.40%) Public Sector
5 47 (4.06%) Retail
6 40 (3.45%) Legal
7 21 (1.81%) Manufacturing
8 18 (1.55%) Back Office
9 16 (1.38%) Banking
10 15 (1.29%) Local Government
11 14 (1.21%) Marketing
12 12 (1.04%) Electronics
13 11 (0.95%) Advertising
14 9 (0.78%) Aerospace
14 9 (0.78%) Billing
15 5 (0.43%) Automotive
15 5 (0.43%) Spanish Language
16 4 (0.35%) French Language
16 4 (0.35%) German Language
16 4 (0.35%) Housing Association
Libraries, Frameworks & Software Standards
1 10 (0.86%) Web Services
2 8 (0.69%) HTML
3 7 (0.60%) DOM
3 7 (0.60%) jQuery
3 7 (0.60%) JSON
4 6 (0.52%) Gherkin
5 4 (0.35%) EDI
5 4 (0.35%) Middleware
6 3 (0.26%) .NET
6 3 (0.26%) XML
Miscellaneous
1 125 (10.79%) Management Information System
2 71 (6.13%) Analytical Skills
2 71 (6.13%) Self-Motivation
3 27 (2.33%) Smartphone
4 26 (2.24%) iPhone
5 22 (1.90%) Driving Licence
6 15 (1.29%) Video Conferencing
7 13 (1.12%) e-Learning
8 11 (0.95%) Data Centre
8 11 (0.95%) iPad
9 10 (0.86%) EPoS
9 10 (0.86%) Greenfield Project
9 10 (0.86%) User Experience
9 10 (0.86%) Xbox
10 9 (0.78%) Blackberry
10 9 (0.78%) Client/Server
10 9 (0.78%) CMDB
11 8 (0.69%) Virtual Team
12 7 (0.60%) Mobile App
12 7 (0.60%) Social Media
Operating Systems
1 550 (47.45%) Windows
2 245 (21.14%) Windows 10
3 224 (19.33%) Windows 7
4 92 (7.94%) Windows Server
5 49 (4.23%) Android
6 41 (3.54%) Apple iOS
7 31 (2.67%) Windows XP
8 30 (2.59%) Windows Server 2012
9 28 (2.42%) Linux
10 26 (2.24%) Windows Server 2008
11 19 (1.64%) Windows Server 2003
12 17 (1.47%) Windows 2000
13 14 (1.21%) Mac OS
13 14 (1.21%) Unix
13 14 (1.21%) Windows 8
14 5 (0.43%) Mac OS X
15 3 (0.26%) Windows Mobile
16 2 (0.17%) Windows Phone
Processes & Methodologies
1 544 (46.94%) ITIL
2 212 (18.29%) Problem-Solving
3 167 (14.41%) Service Management
4 135 (11.65%) Incident Management
5 130 (11.22%) ITSM
6 94 (8.11%) Agile Software Development
7 88 (7.59%) Stakeholder Management
8 87 (7.51%) Information Security
9 81 (6.99%) Service Delivery
10 76 (6.56%) Security Management
11 75 (6.47%) Information Security Management
11 75 (6.47%) ISMS
12 71 (6.13%) Ticket Management
13 65 (5.61%) Business Analysis
14 62 (5.35%) Waterfall
15 55 (4.75%) Change Management
15 55 (4.75%) Proactive Monitoring
16 54 (4.66%) Continuous Improvement
17 51 (4.40%) Problem Management
18 48 (4.14%) Mobile Device Management
Programming Languages
1 83 (7.16%) SQL
2 14 (1.21%) C
3 13 (1.12%) Java
4 12 (1.04%) PowerShell
5 9 (0.78%) JavaScript
6 6 (0.52%) T-SQL
7 5 (0.43%) C#
8 4 (0.35%) VBA
9 3 (0.26%) Lingo
9 3 (0.26%) Python
10 2 (0.17%) PHP
10 2 (0.17%) Ruby
10 2 (0.17%) VB
10 2 (0.17%) VBScript
Qualifications
1 82 (7.08%) Degree
2 66 (5.69%) ITIL Certification
2 66 (5.69%) Microsoft Certification
3 61 (5.26%) Security Cleared
4 32 (2.76%) MCP
5 31 (2.67%) A+ Certification
6 21 (1.81%) SC Cleared
7 18 (1.55%) MCSE
8 17 (1.47%) DV Cleared
9 16 (1.38%) MCSA
10 9 (0.78%) ITIL Foundation Certificate
11 8 (0.69%) Cisco Certification
12 7 (0.60%) CCNA
12 7 (0.60%) DBS Check
13 4 (0.35%) Master's Degree
14 3 (0.26%) GNVQ
14 3 (0.26%) HNC
14 3 (0.26%) HND
14 3 (0.26%) ISEB
15 2 (0.17%) CCENT
Quality Assurance & Compliance
1 313 (27.01%) SLA
2 18 (1.55%) QA
3 4 (0.35%) ISO/IEC 27001
3 4 (0.35%) PMO
4 2 (0.17%) COBIT
4 2 (0.17%) COSO
4 2 (0.17%) Cyber Essentials
4 2 (0.17%) ISO/IEC 20000
4 2 (0.17%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 2 (0.17%) NIST
5 1 (0.086%) GxP
5 1 (0.086%) ISO 22301
5 1 (0.086%) ISO 9001
5 1 (0.086%) SEPA
System Software
1 428 (36.93%) Active Directory
2 26 (2.24%) VMware Infrastructure
3 20 (1.73%) Hyper-V
4 17 (1.47%) Terminal Services
5 11 (0.95%) Virtual Desktop
6 9 (0.78%) XenDesktop
7 8 (0.69%) XenApp
8 4 (0.35%) VMware Workstation
9 2 (0.17%) Citrix Hypervisor
9 2 (0.17%) vSphere
10 1 (0.086%) BitLocker
10 1 (0.086%) Virtual Machines
Systems Management
1 42 (3.62%) SCCM
2 12 (1.04%) WSUS
3 6 (0.52%) SCOM
4 5 (0.43%) MIMEsweeper
5 3 (0.26%) Backup Exec
5 3 (0.26%) Cisco CUCM
5 3 (0.26%) Jamf Pro
5 3 (0.26%) NetBackup
6 2 (0.17%) Cisco UCCX
6 2 (0.17%) Nagios
7 1 (0.086%) AirWatch
7 1 (0.086%) Ansible
7 1 (0.086%) Opscode Chef
7 1 (0.086%) Puppet
7 1 (0.086%) Systems Management Server (SMS)
7 1 (0.086%) Tivoli
7 1 (0.086%) Tivoli Storage Manager
7 1 (0.086%) XenMobile
7 1 (0.086%) ZENworks
Vendors
1 436 (37.62%) Microsoft
2 159 (13.72%) Citrix
3 84 (7.25%) ServiceNow
4 47 (4.06%) Sony
5 41 (3.54%) VMware
6 37 (3.19%) Cisco
7 29 (2.50%) Apple
8 28 (2.42%) SAP
9 27 (2.33%) Oracle
10 24 (2.07%) Adobe
10 24 (2.07%) iManage
11 23 (1.98%) HP
12 18 (1.55%) Remedy
13 14 (1.21%) Lotus
14 13 (1.12%) Snow
15 9 (0.78%) Progress
16 8 (0.69%) EMC
16 8 (0.69%) Google
16 8 (0.69%) LexisNexis
16 8 (0.69%) Virgin Media