Service Analyst Job Trends in the UK excluding London

Service Analyst
UK > UK excluding London

The median Service Analyst salary in the UK excluding London is £29,500 per year, according to job vacancies posted during the 6 months leading to 4 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 Jan 2026
Same period 2025 Same period 2024
Rank 284 222 257
Rank change year-on-year -62 +35 -20
Permanent jobs requiring a Service Analyst 235 450 364
As % of all permanent jobs in the UK excluding London 0.56% 1.23% 1.14%
As % of the Job Titles category 0.62% 1.32% 1.20%
Number of salaries quoted 106 190 301
10th Percentile £24,500 £23,500 £21,000
25th Percentile £27,000 £25,000 £23,295
Median annual salary (50th Percentile) £29,500 £28,125 £26,500
Median % change year-on-year +4.89% +6.13% -
75th Percentile £35,536 £32,188 £33,250
90th Percentile £40,875 £40,000 £43,750
UK median annual salary £30,000 £30,000 £28,000
% change year-on-year - +7.14% -6.67%

All Permanent IT Job Roles
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 37,803 34,118 30,445
% of permanent jobs with a recognized job title 90.39% 92.97% 95.28%
Number of salaries quoted 22,898 16,838 23,053
10th Percentile £28,000 £31,250 £28,000
25th Percentile £35,000 £40,000 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% -4.76%
75th Percentile £65,000 £68,750 £65,750
90th Percentile £80,000 £82,500 £80,000
UK median annual salary £55,000 £60,000 £59,000
% change year-on-year -8.33% +1.69% -1.67%

Service Analyst
Job Vacancy Trend in the UK excluding London

Historical trend showing the proportion of permanent IT job postings featuring 'Service Analyst' in the job title relative to all permanent IT jobs advertised in the UK excluding London.

Service Analyst job vacancy trend in the UK excluding London

Service Analyst
Salary Trend in the UK excluding London

Salary distribution trend for Service Analyst job vacancies in the UK excluding London.

Salary distribution trend for Service Analyst job vacancies in the UK excluding London

Service Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Analyst in the UK excluding London over the 6 months to 4 January 2026.

Salary histogram for Service Analyst in the UK excluding London

Service Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK excluding London region over the 6 months to 4 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +83 98 £29,500 -0.42% 16
North of England -86 37 £30,750 +13.89% 12
Northern Ireland +21 31 - - 3
North West -40 19 £32,305 +7.68% 6
Midlands -23 18 £30,000 +5.26% 8
Yorkshire -50 16 £29,750 +23.96% 6
South West -70 16 £36,276 +20.92% 6
Scotland -15 14 £29,500 +9.26% 5
East Midlands -22 12 £30,000 +20.00% 4
East of England -8 11 £28,000 -1.95% 4
Wales -1 10 £26,000 -9.57% 1
West Midlands +9 6 £39,000 - 4
North East +4 2 £32,250 +17.27%
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the UK excluding London

For the 6 months to 4 January 2026, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Analyst in the job title.

1 139 (59.15%) Microsoft 365
2 129 (54.89%) Customer Service
3 121 (51.49%) ITIL
4 118 (50.21%) Microsoft
5 94 (40.00%) ITSM
5 94 (40.00%) Microsoft Office
6 86 (36.60%) ServiceNow
7 82 (34.89%) Windows
8 62 (26.38%) Microsoft Certification
9 61 (25.96%) AWS
9 61 (25.96%) AWS Certification
9 61 (25.96%) MCSE
10 56 (23.83%) Active Directory
11 49 (20.85%) Degree
12 48 (20.43%) Performance Metrics
13 46 (19.57%) QA
14 35 (14.89%) Continuous Improvement
15 30 (12.77%) SLA
16 26 (11.06%) Mentoring
17 24 (10.21%) SCCM
18 22 (9.36%) Azure
18 22 (9.36%) Incident Management
18 22 (9.36%) Windows 10
19 21 (8.94%) Service Management
20 20 (8.51%) Android
21 19 (8.09%) Customer Experience
22 18 (7.66%) Problem-Solving
22 18 (7.66%) Remote Desktop
23 17 (7.23%) A+ Certification
24 16 (6.81%) Apple iOS

Service Analyst Skill Set
Co-Occurring Skills & Capabilities in the UK excluding London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 15 (6.38%) SharePoint
2 3 (1.28%) Microsoft Exchange
3 1 (0.43%) HCL Notes
3 1 (0.43%) SAS
3 1 (0.43%) Skype for Business
Applications
1 94 (40.00%) Microsoft Office
2 3 (1.28%) Microsoft Excel
3 1 (0.43%) Microsoft PowerPoint
Business Applications
1 2 (0.85%) Remedy ITSM
1 2 (0.85%) Sage X3
2 1 (0.43%) assyst
2 1 (0.43%) Oracle EBS
Cloud Services
1 139 (59.15%) Microsoft 365
2 61 (25.96%) AWS
3 22 (9.36%) Azure
4 8 (3.40%) SaaS
5 6 (2.55%) Cloud Computing
5 6 (2.55%) Mimecast
5 6 (2.55%) Power Platform
6 5 (2.13%) PowerApps
7 3 (1.28%) Entra ID
8 2 (0.85%) OneDrive
9 1 (0.43%) Dynamics 365
Communications & Networking
1 18 (7.66%) Remote Desktop
2 9 (3.83%) DHCP
2 9 (3.83%) TCP/IP
3 7 (2.98%) DNS
4 6 (2.55%) Firewall
5 5 (2.13%) VPN
5 5 (2.13%) Wireless
6 4 (1.70%) Internet
7 2 (0.85%) LAN
8 1 (0.43%) 4G
8 1 (0.43%) Broadband
8 1 (0.43%) Network Security
8 1 (0.43%) Skype
8 1 (0.43%) WAN
8 1 (0.43%) WLAN
Database & Business Intelligence
1 1 (0.43%) Oracle Database
1 1 (0.43%) Power BI
1 1 (0.43%) Tableau
Development Applications
1 6 (2.55%) JIRA
2 1 (0.43%) ER Studio
General
1 108 (45.96%) Social Skills
2 63 (26.81%) French Language
3 57 (24.26%) Swedish Language
4 35 (14.89%) Finance
5 16 (6.81%) Documentation Skills
5 16 (6.81%) Organisational Skills
6 9 (3.83%) Analytical Skills
6 9 (3.83%) Retail
7 8 (3.40%) Public Sector
8 7 (2.98%) Law
9 5 (2.13%) Inclusion and Diversity
10 4 (1.70%) Back Office
10 4 (1.70%) Influencing Skills
10 4 (1.70%) Manufacturing
11 3 (1.28%) Police
12 2 (0.85%) Legal
12 2 (0.85%) Telecoms
13 1 (0.43%) Banking
13 1 (0.43%) Electronics
13 1 (0.43%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 6 (2.55%) EDI
Miscellaneous
1 9 (3.83%) Management Information System
2 5 (2.13%) Data Centre
2 5 (2.13%) Driving Licence
2 5 (2.13%) Onboarding
3 4 (1.70%) CMDB
4 2 (0.85%) Analytical Mindset
4 2 (0.85%) Life Science
4 2 (0.85%) NHS
4 2 (0.85%) Renewable Energy
4 2 (0.85%) Self-Motivation
5 1 (0.43%) Data Structures
5 1 (0.43%) Enterprise Software
5 1 (0.43%) Mobile App
5 1 (0.43%) Security Operations Centre
5 1 (0.43%) Smart Meter
5 1 (0.43%) Smartphone
5 1 (0.43%) Sports Betting
5 1 (0.43%) Virtual Team
Operating Systems
1 82 (34.89%) Windows
2 22 (9.36%) Windows 10
3 20 (8.51%) Android
4 16 (6.81%) Apple iOS
5 5 (2.13%) Windows Server
6 1 (0.43%) Linux
6 1 (0.43%) Red Hat Enterprise Linux
6 1 (0.43%) SUSE
6 1 (0.43%) Windows Server 2019
Processes & Methodologies
1 129 (54.89%) Customer Service
2 121 (51.49%) ITIL
3 94 (40.00%) ITSM
4 48 (20.43%) Performance Metrics
5 35 (14.89%) Continuous Improvement
6 26 (11.06%) Mentoring
7 22 (9.36%) Incident Management
8 21 (8.94%) Service Management
9 19 (8.09%) Customer Experience
10 18 (7.66%) Problem-Solving
11 15 (6.38%) Business Continuity
11 15 (6.38%) Service Delivery
12 14 (5.96%) Coaching
13 13 (5.53%) Agile
14 11 (4.68%) Asset Management
15 10 (4.26%) Creative Thinking
15 10 (4.26%) Service Design
16 9 (3.83%) Change Management
16 9 (3.83%) Problem Management
17 7 (2.98%) Project Delivery
Programming Languages
1 3 (1.28%) SQL
2 1 (0.43%) Python
2 1 (0.43%) R
Qualifications
1 62 (26.38%) Microsoft Certification
2 61 (25.96%) AWS Certification
2 61 (25.96%) MCSE
3 49 (20.85%) Degree
4 17 (7.23%) A+ Certification
5 5 (2.13%) ITIL Foundation Certificate
6 4 (1.70%) ITIL Certification
7 2 (0.85%) Security Cleared
8 1 (0.43%) DV Cleared
8 1 (0.43%) Numerate Degree
8 1 (0.43%) SC Cleared
Quality Assurance & Compliance
1 46 (19.57%) QA
2 30 (12.77%) SLA
3 4 (1.70%) COBIT
3 4 (1.70%) GDPR
4 2 (0.85%) Sarbanes-Oxley
5 1 (0.43%) PMO
System Software
1 56 (23.83%) Active Directory
2 15 (6.38%) VMware Infrastructure
3 6 (2.55%) Virtual Desktop
4 1 (0.43%) Virtual Machines
Systems Management
1 24 (10.21%) SCCM
2 5 (2.13%) Microsoft Intune
3 2 (0.85%) Single Sign-On
Vendors
1 118 (50.21%) Microsoft
2 86 (36.60%) ServiceNow
3 15 (6.38%) VMware
4 7 (2.98%) Sophos
5 5 (2.13%) Citrix
6 4 (1.70%) ConnectWise
7 3 (1.28%) CrowdStrike
8 2 (0.85%) BeyondTrust
8 2 (0.85%) Remedy
8 2 (0.85%) Sage
8 2 (0.85%) Zscaler
9 1 (0.43%) Apple
9 1 (0.43%) BMC
9 1 (0.43%) Cisco
9 1 (0.43%) Fortinet
9 1 (0.43%) Intel
9 1 (0.43%) Lotus
9 1 (0.43%) Oracle
9 1 (0.43%) SAP
9 1 (0.43%) Wyse