Technical Support Contracts

Technical Support
UK

The median Technical Support daily rate in the UK is £205 according to job vacancies posted during the 6 months to 12 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
12 May 2024
Same period 2023 Same period 2022
Rank 418 601 676
Rank change year-on-year +183 +75 -101
Contract jobs requiring a Technical Support 169 97 190
As % of all contract jobs advertised in the UK 0.39% 0.17% 0.22%
As % of the Job Titles category 0.42% 0.18% 0.23%
Number of daily rates quoted 92 64 107
10th Percentile £143 £130 £156
25th Percentile £150 £166 £200
Median daily rate (50th Percentile) £205 £211 £275
Median % change year-on-year -2.96% -23.18% -5.17%
75th Percentile £250 £375 £391
90th Percentile £350 £564 £660
UK excluding London median daily rate £175 £175 £250
% change year-on-year - -30.00% +25.00%
Number of hourly rates quoted 22 9 15
10th Percentile £11.91 £14.85 £12.35
25th Percentile £12.50 £15.81 £13.88
Median hourly rate £17.45 £21.22 £18.76
Median % change year-on-year -17.77% +13.11% +48.65%
75th Percentile £23.75 £26.00 £23.50
90th Percentile - £33.26 £43.57
UK excluding London median hourly rate £15.85 £18.41 £16.63
% change year-on-year -13.88% +10.67% +33.04%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,893 55,060 83,598
% of contract IT jobs with a recognized job title 92.76% 94.65% 95.41%
Number of daily rates quoted 25,957 38,445 58,715
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,673 1,534 2,047
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.89
Median hourly rate £37.50 £45.00 £23.91
Median % change year-on-year -16.67% +88.21% +5.89%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £72.90 £76.00 £65.00
UK excluding London median hourly rate £40.00 £42.08 £20.00
% change year-on-year -4.94% +110.39% +2.56%

Technical Support
Job Vacancy Trend

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Technical Support in the UK

Technical Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Technical Support.

Daily rate trend for Technical Support in the UK

Technical Support
Daily Rate Histogram

Daily rate distribution for jobs citing Technical Support over the 6 months to 12 May 2024.

Daily rate histogram for Technical Support in the UK

Technical Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Technical Support.

Hourly rate trend for Technical Support in the UK

Technical Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing Technical Support over the 6 months to 12 May 2024.

Hourly rate histogram for Technical Support in the UK

Technical Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the UK over the 6 months to 12 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +185 161 £205 -4.65% 218
UK excluding London +135 120 £175 - 194
Work from Home +143 53 £153 -49.42% 62
London +94 40 £222 -26.61% 33
South West +44 38 £165 -52.86% 22
Midlands +55 27 £225 +50.00% 32
South East +35 26 £150 -37.50% 44
East of England +25 22 £330 -9.59% 31
West Midlands +35 20 £225 +50.00% 21
East Midlands - 7 - - 11
North of England +10 4 £265 +51.43% 61
Scotland +38 2 £175 +40.00% 10
Yorkshire +18 2 £345 +137.11% 10
North West +11 2 £230 +31.43% 43
Northern Ireland +6 1 - - 2

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 12 May 2024, Technical Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Technical Support in the job title.

1 64 (37.87%) Windows
2 59 (34.91%) Social Skills
3 52 (30.77%) ITIL
4 40 (23.67%) Microsoft 365
4 40 (23.67%) Problem-Solving
4 40 (23.67%) Customer Service
5 39 (23.08%) Active Directory
6 37 (21.89%) Security Cleared
7 29 (17.16%) Microsoft
8 28 (16.57%) SCCM
9 25 (14.79%) Degree
9 25 (14.79%) SLA
9 25 (14.79%) Microsoft Office
10 23 (13.61%) Analytical Skills
11 22 (13.02%) SC Cleared
12 21 (12.43%) Windows 10
13 20 (11.83%) Continuous Improvement
14 19 (11.24%) Telecoms
15 18 (10.65%) Azure
15 18 (10.65%) Public Sector
16 16 (9.47%) Line Management
17 15 (8.88%) LAN
17 15 (8.88%) TCP/IP
17 15 (8.88%) Mac OS
18 14 (8.28%) Coaching
18 14 (8.28%) WAN
18 14 (8.28%) SAP
18 14 (8.28%) Finance
18 14 (8.28%) BPSS Clearance
19 13 (7.69%) Service Delivery

Technical Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (7.10%) Microsoft Exchange
2 5 (2.96%) Apache
2 5 (2.96%) Moodle
2 5 (2.96%) Tomcat
2 5 (2.96%) WordPress
3 4 (2.37%) IIS
4 3 (1.78%) Blackberry Enterprise Server
5 2 (1.18%) Exchange Server 2003
5 2 (1.18%) Exchange Server 2007
5 2 (1.18%) Exchange Server 2010
5 2 (1.18%) Exchange Server 5.5
5 2 (1.18%) SharePoint
5 2 (1.18%) Skype for Business
6 1 (0.59%) JBoss
6 1 (0.59%) nginx
Applications
1 25 (14.79%) Microsoft Office
2 9 (5.33%) Microsoft Excel
3 6 (3.55%) MS Visio
4 5 (2.96%) Microsoft PowerPoint
Business Applications
1 1 (0.59%) FLEXCUBE
1 1 (0.59%) Temenos T24
1 1 (0.59%) Unit4 Business World
Cloud Services
1 40 (23.67%) Microsoft 365
2 18 (10.65%) Azure
3 12 (7.10%) SuccessFactors
4 5 (2.96%) Cloud Computing
5 4 (2.37%) Azure DevOps
6 2 (1.18%) Azure Cognitive Services
6 2 (1.18%) ChatGPT
6 2 (1.18%) Entra ID
6 2 (1.18%) GitHub
7 1 (0.59%) AWS
7 1 (0.59%) OCI
7 1 (0.59%) OneDrive
7 1 (0.59%) Power Automate
7 1 (0.59%) Power Platform
7 1 (0.59%) SaaS
7 1 (0.59%) WhatsApp
Communications & Networking
1 15 (8.88%) LAN
1 15 (8.88%) TCP/IP
2 14 (8.28%) WAN
3 8 (4.73%) Internet
4 7 (4.14%) Remote Desktop
5 6 (3.55%) Firewall
6 5 (2.96%) DHCP
6 5 (2.96%) DNS
6 5 (2.96%) HTTP
7 4 (2.37%) H.323
8 3 (1.78%) FTP
8 3 (1.78%) VPN
8 3 (1.78%) Wireless
9 2 (1.18%) Cisco IOS
9 2 (1.18%) Skype
9 2 (1.18%) Structured Cabling
10 1 (0.59%) SAN
10 1 (0.59%) VoIP
Database & Business Intelligence
1 1 (0.59%) Oracle Reports
1 1 (0.59%) Power BI
1 1 (0.59%) RDBMS
1 1 (0.59%) Relational Database
1 1 (0.59%) Spatial Data
1 1 (0.59%) SQL Server
Development Applications
1 4 (2.37%) JIRA
General
1 59 (34.91%) Social Skills
2 23 (13.61%) Analytical Skills
3 19 (11.24%) Telecoms
4 18 (10.65%) Public Sector
5 14 (8.28%) Finance
6 12 (7.10%) Retail
7 11 (6.51%) Marketing
8 9 (5.33%) Legal
9 7 (4.14%) Electronics
9 7 (4.14%) Manufacturing
10 6 (3.55%) Back Office
10 6 (3.55%) Organisational Skills
10 6 (3.55%) Police
11 5 (2.96%) Banking
12 3 (1.78%) Multimedia
13 2 (1.18%) French Language
13 2 (1.18%) Front Office
13 2 (1.18%) German Language
13 2 (1.18%) Spanish Language
14 1 (0.59%) Automotive
Libraries, Frameworks & Software Standards
1 4 (2.37%) RESTful
2 2 (1.18%) FIX Protocol
2 2 (1.18%) Hugging Face
2 2 (1.18%) LangChain
2 2 (1.18%) PyTorch
3 1 (0.59%) CSS
3 1 (0.59%) HTML
3 1 (0.59%) IBM Integration Bus
3 1 (0.59%) Middleware
3 1 (0.59%) Node.js
3 1 (0.59%) OAuth
3 1 (0.59%) OAuth2
3 1 (0.59%) OpenID
3 1 (0.59%) REST
3 1 (0.59%) SAML
Miscellaneous
1 8 (4.73%) Self-Motivation
2 6 (3.55%) Management Information System
3 5 (2.96%) Learning Management System
3 5 (2.96%) Onboarding
4 4 (2.37%) AS400
4 4 (2.37%) IVR
5 3 (1.78%) Blog
5 3 (1.78%) EMV
5 3 (1.78%) Replication
5 3 (1.78%) Smartphone
6 2 (1.18%) Blackberry
6 2 (1.18%) Driving Licence
6 2 (1.18%) IoT
6 2 (1.18%) Renewable Energy
6 2 (1.18%) Team-Oriented Environment
6 2 (1.18%) Video Conferencing
7 1 (0.59%) CMDB
7 1 (0.59%) Data Centre
7 1 (0.59%) FMCG
7 1 (0.59%) Wiki
Operating Systems
1 64 (37.87%) Windows
2 21 (12.43%) Windows 10
3 15 (8.88%) Mac OS
4 12 (7.10%) Windows Server
5 8 (4.73%) Android
6 7 (4.14%) Linux
7 5 (2.96%) Red Hat Enterprise Linux
8 4 (2.37%) Apple iOS
9 3 (1.78%) Windows 7
9 3 (1.78%) Windows Server 2012
10 2 (1.18%) Mac OS X
11 1 (0.59%) Unix
11 1 (0.59%) Windows Phone
Processes & Methodologies
1 52 (30.77%) ITIL
2 40 (23.67%) Customer Service
2 40 (23.67%) Problem-Solving
3 20 (11.83%) Continuous Improvement
4 16 (9.47%) Line Management
5 14 (8.28%) Coaching
6 13 (7.69%) Service Delivery
7 10 (5.92%) Knowledge Management
8 9 (5.33%) Process Improvement
9 8 (4.73%) Business Intelligence
9 8 (4.73%) Mobile Device Management
9 8 (4.73%) Project Management
9 8 (4.73%) Service Management
10 7 (4.14%) Asset Management
10 7 (4.14%) Change Management
10 7 (4.14%) Customer-Centricity
10 7 (4.14%) Digital Marketing
10 7 (4.14%) Problem Management
10 7 (4.14%) Programme Management
10 7 (4.14%) Root Cause Analysis
Programming Languages
1 10 (5.92%) PowerShell
2 9 (5.33%) Python
2 9 (5.33%) SQL
3 5 (2.96%) Kusto Query Language
4 3 (1.78%) JavaScript
5 2 (1.18%) Java
6 1 (0.59%) C#
6 1 (0.59%) PHP
6 1 (0.59%) Ruby
6 1 (0.59%) Shell Script
Qualifications
1 37 (21.89%) Security Cleared
2 25 (14.79%) Degree
3 22 (13.02%) SC Cleared
4 14 (8.28%) BPSS Clearance
5 8 (4.73%) DV Cleared
6 4 (2.37%) Cisco Certification
6 4 (2.37%) ITIL Certification
7 3 (1.78%) Azure Certification
8 2 (1.18%) A+ Certification
8 2 (1.18%) CCENT
8 2 (1.18%) MCP
9 1 (0.59%) DBS Check
Quality Assurance & Compliance
1 25 (14.79%) SLA
2 6 (3.55%) ISO/IEC 27001
System Software
1 39 (23.08%) Active Directory
2 6 (3.55%) VMware Infrastructure
3 5 (2.96%) Virtual Servers
4 3 (1.78%) BitLocker
4 3 (1.78%) Virtual Machines
5 1 (0.59%) Docker
5 1 (0.59%) Firmware
5 1 (0.59%) Hyper-V
Systems Management
1 28 (16.57%) SCCM
2 9 (5.33%) Microsoft Intune
3 2 (1.18%) AirWatch
3 2 (1.18%) Jamf Pro
3 2 (1.18%) Symantec Enterprise Vault
4 1 (0.59%) SmoothWall
4 1 (0.59%) vCenter Server
Vendors
1 29 (17.16%) Microsoft
2 14 (8.28%) SAP
3 11 (6.51%) ServiceNow
4 9 (5.33%) Cisco
5 7 (4.14%) BT
6 6 (3.55%) HP
6 6 (3.55%) VMware
7 5 (2.96%) Red Hat
8 4 (2.37%) Avaya
8 4 (2.37%) Verint
9 3 (1.78%) Apple
9 3 (1.78%) Oracle
10 2 (1.18%) EMC
10 2 (1.18%) IronPort
10 2 (1.18%) Snow
10 2 (1.18%) Symantec
11 1 (0.59%) Bomgar
11 1 (0.59%) Fujitsu
11 1 (0.59%) IBM
11 1 (0.59%) Temenos