Customer-Centric
UK
The following table provides summary statistics for contract job vacancies with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.
6 months to 28 Apr 2024 |
Same period 2023 | Same period 2022 | |
---|---|---|---|
Rank | 406 | 529 | 549 |
Rank change year-on-year | +123 | +20 | -63 |
Contract jobs citing Customer-Centricity | 190 | 187 | 316 |
As % of all contract jobs advertised in the UK | 0.44% | 0.31% | 0.36% |
As % of the Processes & Methodologies category | 0.51% | 0.35% | 0.39% |
Number of daily rates quoted | 121 | 130 | 214 |
10th Percentile | £176 | £169 | £327 |
25th Percentile | £345 | £340 | £446 |
Median daily rate (50th Percentile) | £463 | £505 | £550 |
Median % change year-on-year | -8.42% | -8.18% | - |
75th Percentile | £590 | £634 | £700 |
90th Percentile | £675 | £700 | £775 |
UK excluding London median daily rate | £375 | £500 | £500 |
% change year-on-year | -25.00% | - | +25.00% |
Number of hourly rates quoted | 3 | 1 | 6 |
10th Percentile | - | - | £12.09 |
25th Percentile | £6.57 | - | £15.06 |
Median hourly rate | £7.85 | £37.34 | £26.25 |
Median % change year-on-year | -78.98% | +42.25% | +8.25% |
75th Percentile | £12.82 | - | £59.13 |
90th Percentile | £15.03 | - | £79.50 |
UK excluding London median hourly rate | £7.85 | - | £13.00 |
% change year-on-year | - | - | -42.86% |
All Process and Methodology Skills
UK
Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.
Contract vacancies with a requirement for process or methodology skills | 37,383 | 53,667 | 80,409 |
As % of all contract IT jobs advertised in the UK | 86.31% | 89.90% | 90.57% |
Number of daily rates quoted | 24,097 | 37,244 | 56,431 |
10th Percentile | £300 | £325 | £340 |
25th Percentile | £413 | £438 | £425 |
Median daily rate (50th Percentile) | £525 | £550 | £525 |
Median % change year-on-year | -4.55% | +4.76% | +8.25% |
75th Percentile | £638 | £650 | £638 |
90th Percentile | £750 | £750 | £738 |
UK excluding London median daily rate | £500 | £500 | £475 |
% change year-on-year | - | +5.26% | +9.20% |
Number of hourly rates quoted | 2,426 | 1,746 | 1,925 |
10th Percentile | £12.75 | £11.00 | £12.50 |
25th Percentile | £16.00 | £16.25 | £15.25 |
Median hourly rate | £35.00 | £37.30 | £25.00 |
Median % change year-on-year | -6.17% | +49.20% | - |
75th Percentile | £59.44 | £65.00 | £49.25 |
90th Percentile | £72.50 | £75.00 | £63.75 |
UK excluding London median hourly rate | £36.05 | £36.00 | £20.00 |
% change year-on-year | +0.13% | +80.00% | -8.51% |
Customer-Centricity
Job Vacancy Trend
Job postings citing Customer-Centricity as a proportion of all IT jobs advertised.
Customer-Centricity
Contractor Daily Rate Trend
3-month moving average daily rate quoted in jobs citing Customer-Centricity.
Customer-Centricity
Daily Rate Histogram
Daily rate distribution for jobs citing Customer-Centricity over the 6 months to 28 April 2024.
Customer-Centricity
Contractor Hourly Rate Trend
3-month moving average hourly rates quoted in jobs citing Customer-Centricity.
Customer-Centricity
Top 14 Contract Locations
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 28 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
---|---|---|---|---|---|
England | +120 | 175 | £456 | -9.65% | 292 |
London | +101 | 94 | £475 | -9.52% | 123 |
UK excluding London | +67 | 81 | £375 | -25.00% | 191 |
Work from Home | +129 | 68 | £550 | +10.00% | 164 |
South East | +28 | 31 | £475 | +35.71% | 46 |
South West | +24 | 15 | £200 | -75.76% | 23 |
North of England | +28 | 13 | £425 | -28.57% | 52 |
East of England | +14 | 10 | £345 | -27.37% | 19 |
North West | +22 | 7 | £375 | -41.18% | 26 |
West Midlands | +23 | 6 | £550 | +7.53% | 16 |
Yorkshire | +20 | 6 | £513 | -3.76% | 15 |
Midlands | +15 | 6 | £550 | +6.13% | 27 |
Scotland | +31 | 4 | £461 | +179.39% | 14 |
Wales | +13 | 2 | £91 | -84.17% | 8 |
Customer-Centricity
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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