Customer-Centric
UK
The table below provides summary statistics for contract job vacancies requiring Customer-Centricity skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer-Centricity over the 6 months leading up to 20 July 2025, comparing them to the same period in the previous two years.
| 6 months to 20 Jul 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 407 | 411 | 517 |
| Rank change year-on-year | +4 | +106 | +13 |
| Contract jobs citing Customer-Centricity | 148 | 181 | 167 |
| As % of all contract jobs advertised in the UK | 0.45% | 0.43% | 0.30% |
| As % of the Processes & Methodologies category | 0.50% | 0.51% | 0.34% |
| Number of daily rates quoted | 94 | 102 | 127 |
| 10th Percentile | £353 | £176 | £180 |
| 25th Percentile | £425 | £345 | £340 |
| Median daily rate (50th Percentile) | £500 | £450 | £510 |
| Median % change year-on-year | +11.11% | -11.76% | -8.93% |
| 75th Percentile | £624 | £600 | £600 |
| 90th Percentile | £725 | £675 | £675 |
| UK excluding London median daily rate | £508 | £430 | £475 |
| % change year-on-year | +18.14% | -9.47% | -5.00% |
| Number of hourly rates quoted | 3 | 4 | 3 |
| 10th Percentile | £15.36 | - | £16.29 |
| 25th Percentile | £15.53 | £6.57 | £16.73 |
| Median hourly rate | £15.80 | £10.30 | £17.46 |
| Median % change year-on-year | +53.40% | -41.01% | -33.49% |
| 75th Percentile | £20.92 | £13.97 | £27.40 |
| 90th Percentile | £23.99 | £15.49 | £33.36 |
| UK excluding London median hourly rate | £15.65 | £10.30 | £16.73 |
| % change year-on-year | +51.94% | -38.43% | +28.69% |
All Process and Methodology Skills
UK
Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills.
| Contract vacancies with a requirement for process or methodology skills | 29,679 | 35,651 | 49,433 |
| As % of all contract IT jobs advertised in the UK | 90.34% | 85.41% | 89.35% |
| Number of daily rates quoted | 18,626 | 22,859 | 33,990 |
| 10th Percentile | £300 | £306 | £325 |
| 25th Percentile | £405 | £413 | £431 |
| Median daily rate (50th Percentile) | £500 | £525 | £548 |
| Median % change year-on-year | -4.76% | -4.11% | -0.45% |
| 75th Percentile | £625 | £638 | £650 |
| 90th Percentile | £738 | £750 | £750 |
| UK excluding London median daily rate | £475 | £500 | £500 |
| % change year-on-year | -5.00% | - | - |
| Number of hourly rates quoted | 1,574 | 2,252 | 1,634 |
| 10th Percentile | £14.20 | £13.00 | £14.00 |
| 25th Percentile | £17.31 | £16.81 | £18.49 |
| Median hourly rate | £25.15 | £38.12 | £42.50 |
| Median % change year-on-year | -34.02% | -10.31% | +61.35% |
| 75th Percentile | £50.94 | £62.13 | £65.00 |
| 90th Percentile | £69.63 | £72.50 | £77.50 |
| UK excluding London median hourly rate | £23.57 | £38.12 | £40.59 |
| % change year-on-year | -38.18% | -6.09% | +88.79% |
Customer-Centricity
Job Vacancy Trend
Job postings citing Customer-Centricity as a proportion of all IT jobs advertised.
Customer-Centricity
Contractor Daily Rate Trend
3-month moving average daily rate quoted in jobs citing Customer-Centricity.
Customer-Centricity
Daily Rate Histogram
Daily rate distribution for jobs citing Customer-Centricity over the 6 months to 20 July 2025.
Customer-Centricity
Contractor Hourly Rate Trend
3-month moving average hourly rates quoted in jobs citing Customer-Centricity.
Customer-Centricity
Top 15 Contract Locations
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 20 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +13 | 132 | £500 | +11.11% | 782 |
| UK excluding London | +27 | 72 | £508 | +18.14% | 385 |
| London | +18 | 62 | £455 | -1.62% | 447 |
| Work from Home | +4 | 51 | £500 | +5.26% | 311 |
| South East | +34 | 44 | £500 | +2.56% | 93 |
| North of England | +1 | 10 | £519 | +22.06% | 118 |
| Scotland | -3 | 7 | £490 | +2.03% | 32 |
| Yorkshire | +4 | 5 | £525 | -12.50% | 42 |
| Midlands | 0 | 5 | £500 | +25.79% | 74 |
| East of England | 0 | 5 | £638 | +84.78% | 43 |
| North West | +5 | 4 | £556 | +147.22% | 73 |
| South West | +28 | 3 | £463 | -10.54% | 31 |
| East Midlands | - | 3 | £500 | - | 25 |
| West Midlands | +5 | 2 | £41 | -89.69% | 47 |
| North East | - | 1 | £450 | - | 7 |
Customer-Centricity
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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