Technical Support Contracts

Technical Support
UK

The median Technical Support daily rate in the UK is £250, according to job vacancies posted in the 6 months leading up to 26 June 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jun 2025
Same period 2024 Same period 2023
Rank 435 416 598
Rank change year-on-year -19 +182 +69
Contract jobs requiring a Technical Support 92 177 99
As % of all contract jobs advertised in the UK 0.30% 0.41% 0.18%
As % of the Job Titles category 0.33% 0.44% 0.19%
Number of daily rates quoted 46 83 69
10th Percentile £140 £143 £131
25th Percentile £183 £158 £173
Median daily rate (50th Percentile) £250 £205 £220
Median % change year-on-year +21.95% -6.82% -24.14%
75th Percentile £325 £332 £375
90th Percentile £463 £365 £585
UK excluding London median daily rate £220 £176 £178
% change year-on-year +25.36% -1.13% -29.00%
Number of hourly rates quoted 12 28 7
10th Percentile £15.33 £11.83 £18.30
25th Percentile £21.09 £12.50 £21.11
Median hourly rate £24.00 £15.67 £26.00
Median % change year-on-year +53.21% -39.75% +45.41%
75th Percentile £28.69 £22.44 £30.94
90th Percentile £31.16 £25.33 £35.40
UK excluding London median hourly rate £28.00 £13.00 £21.11
% change year-on-year +115.38% -38.42% +26.94%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 27,923 40,378 52,429
% of contract IT jobs with a recognized job title 92.15% 92.91% 94.42%
Number of daily rates quoted 17,892 25,940 36,485
10th Percentile £288 £281 £313
25th Percentile £402 £410 £425
Median daily rate (50th Percentile) £500 £525 £538
Median % change year-on-year -4.76% -2.33% +1.42%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £493 £500
% change year-on-year -3.65% -1.40% +5.26%
Number of hourly rates quoted 1,224 2,887 1,504
10th Percentile £13.76 £12.86 £14.25
25th Percentile £17.30 £16.58 £19.06
Median hourly rate £26.39 £37.50 £43.00
Median % change year-on-year -29.64% -12.79% +68.63%
75th Percentile £55.31 £62.50 £65.00
90th Percentile £73.60 £74.00 £76.00
UK excluding London median hourly rate £25.15 £40.00 £40.00
% change year-on-year -37.13% - +100.00%

Technical Support
Job Vacancy Trend

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Technical Support in the UK

Technical Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Technical Support.

Daily rate trend for Technical Support in the UK

Technical Support
Daily Rate Histogram

Daily rate distribution for jobs citing Technical Support over the 6 months to 26 June 2025.

Daily rate histogram for Technical Support in the UK

Technical Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Technical Support.

Hourly rate trend for Technical Support in the UK

Technical Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing Technical Support over the 6 months to 26 June 2025.

Hourly rate histogram for Technical Support in the UK

Technical Support
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the UK over the 6 months to 26 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -30 78 £250 +20.48% 294
UK excluding London -25 59 £220 +25.36% 218
London +48 29 £260 +8.33% 88
Work from Home +9 27 £275 +69.75% 66
South East +14 13 £155 -24.39% 58
South West +22 12 £263 +59.09% 24
North of England +21 12 £200 -19.19% 56
East of England +17 11 £140 -57.58% 26
North West +15 6 £223 -3.26% 27
Yorkshire +6 6 £145 -45.28% 23
Wales - 6 £200 - 9
Midlands -14 5 £275 +22.22% 43
East Midlands -8 3 - - 15
West Midlands -9 2 £275 +22.22% 28
Scotland +7 1 £275 +57.14% 7
Northern Ireland -8 1 - - 1

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 26 June 2025, Technical Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Technical Support in the job title.

1 36 (39.13%) Microsoft 365
2 30 (32.61%) Social Skills
3 29 (31.52%) Microsoft
4 28 (30.43%) Active Directory
5 26 (28.26%) Windows
6 20 (21.74%) Security Cleared
7 19 (20.65%) Problem-Solving
8 18 (19.57%) SC Cleared
9 17 (18.48%) Windows 10
10 15 (16.30%) Azure
11 14 (15.22%) Entra ID
12 13 (14.13%) Microsoft Intune
13 12 (13.04%) Customer Service
14 10 (10.87%) ServiceNow
14 10 (10.87%) Time Management
14 10 (10.87%) Firewall
14 10 (10.87%) TCP/IP
15 9 (9.78%) ITIL
15 9 (9.78%) LAN
15 9 (9.78%) WAN
15 9 (9.78%) Management Information System
15 9 (9.78%) Finance
15 9 (9.78%) Degree
15 9 (9.78%) Computer Science
15 9 (9.78%) Agile
16 8 (8.70%) Microsoft Office
16 8 (8.70%) SLA
16 8 (8.70%) Cisco
16 8 (8.70%) Computer Science Degree
17 7 (7.61%) VoIP

Technical Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (6.52%) SharePoint
2 5 (5.43%) Microsoft Exchange
3 1 (1.09%) Confluence
3 1 (1.09%) SAS
3 1 (1.09%) WebSphere
Applications
1 8 (8.70%) Microsoft Office
2 5 (5.43%) Spreadsheet
3 2 (2.17%) Microsoft Excel
Business Applications
1 3 (3.26%) Remedy ITSM
2 1 (1.09%) Dynamics CRM
2 1 (1.09%) Oracle Applications
2 1 (1.09%) Oracle Assets
2 1 (1.09%) Oracle Cash Management
2 1 (1.09%) Oracle ERP
2 1 (1.09%) Oracle Payables
2 1 (1.09%) Oracle Receivables
2 1 (1.09%) Oracle Subledger Accounting
2 1 (1.09%) PeopleSoft Financials
2 1 (1.09%) SimCorp Dimension
Cloud Services
1 36 (39.13%) Microsoft 365
2 15 (16.30%) Azure
3 14 (15.22%) Entra ID
4 4 (4.35%) SaaS
5 3 (3.26%) OneDrive
5 3 (3.26%) Power Platform
6 2 (2.17%) Google Docs
6 2 (2.17%) OCI
7 1 (1.09%) AWS
7 1 (1.09%) Azure DevOps
7 1 (1.09%) Dynamics 365
7 1 (1.09%) GitHub
7 1 (1.09%) IaaS
7 1 (1.09%) PowerApps
Communications & Networking
1 10 (10.87%) Firewall
1 10 (10.87%) TCP/IP
2 9 (9.78%) LAN
2 9 (9.78%) WAN
3 7 (7.61%) VoIP
4 5 (5.43%) DNS
4 5 (5.43%) Internet
5 3 (3.26%) DHCP
5 3 (3.26%) HTTP
5 3 (3.26%) Wi-Fi
6 1 (1.09%) Broadband
6 1 (1.09%) IP Telephony
6 1 (1.09%) Softphone
6 1 (1.09%) Structured Cabling
6 1 (1.09%) VPN
6 1 (1.09%) Wireless
6 1 (1.09%) Wireshark
Database & Business Intelligence
1 5 (5.43%) SQL Server
2 2 (2.17%) Power BI
3 1 (1.09%) Data Warehouse
3 1 (1.09%) DB2
3 1 (1.09%) Microsoft Analysis Services
3 1 (1.09%) MySQL
3 1 (1.09%) Oracle BI Publisher
3 1 (1.09%) Oracle Database
3 1 (1.09%) Power Query
3 1 (1.09%) Relational Database
3 1 (1.09%) Sisense
3 1 (1.09%) SQL Server Analysis Services
3 1 (1.09%) SQL Server Reporting Services
3 1 (1.09%) Tableau
Development Applications
1 1 (1.09%) Fiddler
1 1 (1.09%) JIRA
General
1 30 (32.61%) Social Skills
2 9 (9.78%) Finance
3 5 (5.43%) Public Sector
4 4 (4.35%) Analytical Skills
4 4 (4.35%) Banking
4 4 (4.35%) Organisational Skills
5 3 (3.26%) Local Government
6 2 (2.17%) Back Office
6 2 (2.17%) Financial Institution
6 2 (2.17%) French Language
6 2 (2.17%) General Ledger
6 2 (2.17%) Inclusion and Diversity
6 2 (2.17%) Legal
6 2 (2.17%) Manufacturing
6 2 (2.17%) Telecoms
7 1 (1.09%) Aerospace
7 1 (1.09%) Investment Banking
7 1 (1.09%) Law
7 1 (1.09%) Military
7 1 (1.09%) Police
Libraries, Frameworks & Software Standards
1 2 (2.17%) .NET
1 2 (2.17%) Middleware
1 2 (2.17%) OAuth
2 1 (1.09%) .NET Framework
2 1 (1.09%) ADO
2 1 (1.09%) CSS
2 1 (1.09%) HTML
2 1 (1.09%) MDX
2 1 (1.09%) Microsoft Graph
2 1 (1.09%) React
2 1 (1.09%) XML
Miscellaneous
1 9 (9.78%) Management Information System
2 7 (7.61%) Enterprise Software
3 5 (5.43%) Onboarding
4 4 (4.35%) Data Centre
4 4 (4.35%) Data Protection Act
4 4 (4.35%) Driving Licence
4 4 (4.35%) HTC Vive
4 4 (4.35%) Virtual Reality
5 3 (3.26%) Self-Motivation
6 2 (2.17%) CMDB
7 1 (1.09%) Hedge funds
7 1 (1.09%) NHS
7 1 (1.09%) Security Posture
7 1 (1.09%) Smartphone
7 1 (1.09%) SWIFT Messaging Network
7 1 (1.09%) Video Conferencing
7 1 (1.09%) Virtual Team
Operating Systems
1 26 (28.26%) Windows
2 17 (18.48%) Windows 10
3 5 (5.43%) Android
4 4 (4.35%) Mac OS
5 2 (2.17%) Apple iOS
5 2 (2.17%) Linux
5 2 (2.17%) Windows 7
5 2 (2.17%) Windows Server
6 1 (1.09%) Unix
Processes & Methodologies
1 19 (20.65%) Problem-Solving
2 12 (13.04%) Customer Service
3 10 (10.87%) Time Management
4 9 (9.78%) Agile
4 9 (9.78%) Computer Science
4 9 (9.78%) ITIL
5 6 (6.52%) Cybersecurity
5 6 (6.52%) Service Delivery
5 6 (6.52%) Stakeholder Management
6 5 (5.43%) Mobile Device Management
6 5 (5.43%) Software Engineering
6 5 (5.43%) System Testing
6 5 (5.43%) Task Automation
7 4 (4.35%) Asset Management
7 4 (4.35%) CRM
7 4 (4.35%) ITSM
7 4 (4.35%) Problem Management
7 4 (4.35%) Server Management
7 4 (4.35%) User Acceptance Testing
7 4 (4.35%) Workflow
Programming Languages
1 6 (6.52%) Python
2 5 (5.43%) Java
3 2 (2.17%) SQL
4 1 (1.09%) C#
4 1 (1.09%) JavaScript
4 1 (1.09%) PeopleCode
4 1 (1.09%) Perl
4 1 (1.09%) PowerShell
Qualifications
1 20 (21.74%) Security Cleared
2 18 (19.57%) SC Cleared
3 9 (9.78%) Degree
4 8 (8.70%) Computer Science Degree
5 3 (3.26%) A+ Certification
6 2 (2.17%) ITIL Foundation Certificate
6 2 (2.17%) MCSE
6 2 (2.17%) Microsoft Certification
7 1 (1.09%) DV Cleared
7 1 (1.09%) ECDL
7 1 (1.09%) ITIL Certification
7 1 (1.09%) MCP
7 1 (1.09%) MCSA
7 1 (1.09%) MOS
Quality Assurance & Compliance
1 8 (8.70%) SLA
2 1 (1.09%) Accessibility
2 1 (1.09%) ISO 20022
2 1 (1.09%) QA
2 1 (1.09%) SEPA
System Software
1 28 (30.43%) Active Directory
2 1 (1.09%) BitLocker
2 1 (1.09%) Microsoft App-V
2 1 (1.09%) Virtual Desktop
Systems Management
1 13 (14.13%) Microsoft Intune
2 5 (5.43%) SCCM
3 2 (2.17%) Active Directory Federation Services
Vendors
1 29 (31.52%) Microsoft
2 10 (10.87%) ServiceNow
3 8 (8.70%) Cisco
4 7 (7.61%) Remedy
5 5 (5.43%) Oracle
5 5 (5.43%) Sophos
6 4 (4.35%) Citrix
7 2 (2.17%) BMC
7 2 (2.17%) Dell
7 2 (2.17%) Google
7 2 (2.17%) HP
7 2 (2.17%) IBM
7 2 (2.17%) Meraki
8 1 (1.09%) Apple
8 1 (1.09%) JDA
8 1 (1.09%) MicroStrategy
8 1 (1.09%) SimCorp
8 1 (1.09%) Toshiba
8 1 (1.09%) TOWER Software
8 1 (1.09%) Wyse