IT Support Contracts

IT Support
UK

The median IT Support daily rate in the UK is £198 according to job vacancies posted during the 6 months to 6 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 209 225 283
Rank change year-on-year +16 +58 +52
Contract jobs requiring an IT Support 492 728 871
As % of all contract jobs advertised in the UK 1.13% 1.23% 0.98%
As % of the Job Titles category 1.22% 1.30% 1.03%
Number of daily rates quoted 315 480 518
10th Percentile £133 £125 £123
25th Percentile £150 £150 £150
Median daily rate (50th Percentile) £198 £188 £180
Median % change year-on-year +5.33% +4.17% +12.50%
75th Percentile £244 £245 £238
90th Percentile £325 £323 £338
UK excluding London median daily rate £190 £175 £175
% change year-on-year +8.57% - +25.00%
Number of hourly rates quoted 111 71 139
10th Percentile £10.95 £12.13 £12.19
25th Percentile £12.00 £15.25 £13.94
Median hourly rate £15.00 £18.50 £17.00
Median % change year-on-year -18.92% +8.82% +21.43%
75th Percentile £22.23 £24.70 £20.00
90th Percentile £25.00 £29.30 £24.30
UK excluding London median hourly rate £13.00 £18.08 £15.50
% change year-on-year -28.10% +16.65% +14.81%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,246 55,892 84,695
% of contract IT jobs with a recognized job title 92.74% 94.62% 95.45%
Number of daily rates quoted 26,216 39,044 59,517
10th Percentile £279 £313 £313
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,676 1,569 2,074
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.25 £15.72
Median hourly rate £36.50 £45.00 £23.91
Median % change year-on-year -18.89% +88.21% +6.27%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £72.50 £76.00 £64.60
UK excluding London median hourly rate £40.00 £42.16 £19.52
% change year-on-year -5.11% +115.96% +2.74%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing IT Support.

Daily rate trend for IT Support in the UK

IT Support
Daily Rate Histogram

Daily rate distribution for jobs citing IT Support over the 6 months to 6 May 2024.

Daily rate histogram for IT Support in the UK

IT Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing IT Support.

Hourly rate trend for IT Support in the UK

IT Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing IT Support over the 6 months to 6 May 2024.

Hourly rate histogram for IT Support in the UK

IT Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the UK over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +12 417 £200 - 523
UK excluding London -7 345 £190 +8.57% 447
London +58 138 £211 -3.98% 90
North of England +28 99 £190 -5.00% 104
South East -11 87 £198 -1.13% 122
Work from Home +45 68 £200 - 97
North West +24 51 £188 -21.88% 49
Scotland +31 50 £160 -5.60% 15
South West +1 37 £201 +20.15% 60
Yorkshire +25 35 £215 +13.16% 42
Midlands -3 33 £150 -15.49% 111
East of England -6 23 £194 +1.97% 55
East Midlands +5 19 £150 -45.36% 65
Wales 0 16 £145 -17.14% 13
North East +17 13 £175 -21.35% 14
West Midlands -2 13 £213 +32.81% 46
Northern Ireland -15 2 £210 - 1

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 6 May 2024, IT Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring IT Support in the job title.

1 273 (55.49%) Windows
2 217 (44.11%) Microsoft 365
3 209 (42.48%) Microsoft
4 193 (39.23%) Social Skills
5 187 (38.01%) Active Directory
6 128 (26.02%) Customer Service
7 117 (23.78%) Problem-Solving
8 112 (22.76%) Windows 10
9 96 (19.51%) Microsoft Office
10 64 (13.01%) Azure
10 64 (13.01%) Microsoft Exchange
11 62 (12.60%) SCCM
12 61 (12.40%) ITIL
13 55 (11.18%) Microsoft Intune
14 51 (10.37%) Windows Server
15 46 (9.35%) Finance
16 44 (8.94%) Public Sector
17 43 (8.74%) SharePoint
18 42 (8.54%) Security Cleared
19 39 (7.93%) Apple iOS
20 37 (7.52%) ServiceNow
21 36 (7.32%) Apple
22 35 (7.11%) VPN
23 33 (6.71%) Video Conferencing
24 32 (6.50%) Android
24 32 (6.50%) Microsoft Excel
24 32 (6.50%) Firewall
25 31 (6.30%) Degree
26 30 (6.10%) SLA
26 30 (6.10%) SC Cleared

IT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 64 (13.01%) Microsoft Exchange
2 43 (8.74%) SharePoint
3 16 (3.25%) Skype for Business
4 7 (1.42%) CMS
5 3 (0.61%) Confluence
5 3 (0.61%) IIS
6 2 (0.41%) Apache
6 2 (0.41%) IBM Domino
6 2 (0.41%) Moodle
6 2 (0.41%) Tomcat
6 2 (0.41%) WordPress
7 1 (0.20%) Exchange Server 2007
7 1 (0.20%) Exchange Server 2013
7 1 (0.20%) JBoss
7 1 (0.20%) nginx
Applications
1 96 (19.51%) Microsoft Office
2 32 (6.50%) Microsoft Excel
3 13 (2.64%) Microsoft PowerPoint
4 7 (1.42%) Microsoft Project
5 3 (0.61%) Spreadsheet
6 2 (0.41%) Acrobat
6 2 (0.41%) Adobe Creative Suite
6 2 (0.41%) MS Visio
Business Applications
1 3 (0.61%) Orchestrade
2 1 (0.20%) assyst
2 1 (0.20%) ION MarketView
2 1 (0.20%) Temenos T24
Cloud Services
1 217 (44.11%) Microsoft 365
2 64 (13.01%) Azure
3 25 (5.08%) Entra ID
4 17 (3.46%) OneDrive
5 15 (3.05%) AWS
6 9 (1.83%) Power Platform
7 7 (1.42%) Google Workspace
8 6 (1.22%) WhatsApp
9 5 (1.02%) Asana
9 5 (1.02%) Slack
10 3 (0.61%) Mimecast
10 3 (0.61%) OCI
10 3 (0.61%) Oracle Service Cloud
11 2 (0.41%) Amazon EC2
11 2 (0.41%) Azure ExpressRoute
11 2 (0.41%) Dynamics 365
11 2 (0.41%) IaaS
11 2 (0.41%) Nutanix
11 2 (0.41%) Rubrik
11 2 (0.41%) SaaS
Communications & Networking
1 35 (7.11%) VPN
2 32 (6.50%) Firewall
3 28 (5.69%) LAN
4 27 (5.49%) Wireless
5 24 (4.88%) DNS
6 23 (4.67%) DHCP
7 21 (4.27%) Wi-Fi
8 20 (4.07%) TCP/IP
9 17 (3.46%) WAN
10 16 (3.25%) Skype
11 12 (2.44%) Internet
12 11 (2.24%) VLAN
13 10 (2.03%) Cisco IOS
13 10 (2.03%) Remote Desktop
14 7 (1.42%) Network Security
14 7 (1.42%) SAN
15 2 (0.41%) Extranet
15 2 (0.41%) Intranet
15 2 (0.41%) SNMP
15 2 (0.41%) VoIP
Database & Business Intelligence
1 7 (1.42%) Power BI
2 3 (0.61%) Oracle Database
2 3 (0.61%) Oracle Reports
2 3 (0.61%) Relational Database
3 1 (0.20%) RDBMS
3 1 (0.20%) SQL Server
Development Applications
1 9 (1.83%) JIRA
2 1 (0.20%) MSI
General
1 193 (39.23%) Social Skills
2 46 (9.35%) Finance
3 44 (8.94%) Public Sector
4 30 (6.10%) Analytical Skills
5 20 (4.07%) Manufacturing
6 17 (3.46%) Retail
7 13 (2.64%) Telecoms
8 10 (2.03%) Law
8 10 (2.03%) Organisational Skills
9 8 (1.63%) Marketing
10 7 (1.42%) Banking
11 6 (1.22%) Electronics
11 6 (1.22%) Presentation Skills
12 5 (1.02%) French Language
13 4 (0.81%) Aviation
13 4 (0.81%) Billing
13 4 (0.81%) Front Office
14 3 (0.61%) Automotive
14 3 (0.61%) Financial Institution
14 3 (0.61%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 3 (0.61%) Middleware
1 3 (0.61%) Software Packaging
2 2 (0.41%) FIX Protocol
3 1 (0.20%) .NET
3 1 (0.20%) IBM Integration Bus
3 1 (0.20%) LDAP
Miscellaneous
1 33 (6.71%) Video Conferencing
2 27 (5.49%) iPhone
3 24 (4.88%) Onboarding
4 17 (3.46%) Driving Licence
5 12 (2.44%) Self-Motivation
6 10 (2.03%) NHS
7 9 (1.83%) CMDB
7 9 (1.83%) Data Centre
7 9 (1.83%) EPoS
7 9 (1.83%) Management Information System
7 9 (1.83%) Virtual Team
8 7 (1.42%) Digital Signage
8 7 (1.42%) Smartphone
9 5 (1.02%) Foreign Exchange (FX)
9 5 (1.02%) iPad
10 4 (0.81%) Data Protection Act
11 3 (0.61%) Analytical Mindset
11 3 (0.61%) Blackberry
11 3 (0.61%) Life Science
11 3 (0.61%) Tandem
Operating Systems
1 273 (55.49%) Windows
2 112 (22.76%) Windows 10
3 51 (10.37%) Windows Server
4 39 (7.93%) Apple iOS
5 32 (6.50%) Android
6 27 (5.49%) Windows 7
7 20 (4.07%) Linux
8 13 (2.64%) Unix
9 12 (2.44%) Mac OS
10 9 (1.83%) Mac OS X
10 9 (1.83%) Windows Server 2012
10 9 (1.83%) Windows Server 2016
11 3 (0.61%) VMS
11 3 (0.61%) Windows Server 2019
12 1 (0.20%) Red Hat Enterprise Linux
12 1 (0.20%) Ubuntu
12 1 (0.20%) Windows Server 2008
Processes & Methodologies
1 128 (26.02%) Customer Service
2 117 (23.78%) Problem-Solving
3 61 (12.40%) ITIL
4 27 (5.49%) Asset Management
5 24 (4.88%) Mobile Device Management
6 19 (3.86%) Data Protection
6 19 (3.86%) Problem Management
6 19 (3.86%) Service Delivery
7 18 (3.66%) Continuous Improvement
8 17 (3.46%) Incident Management
8 17 (3.46%) ITSM
9 16 (3.25%) Time Management
10 15 (3.05%) Service Management
11 14 (2.85%) CRM
12 12 (2.44%) Analytics
12 12 (2.44%) Business Intelligence
12 12 (2.44%) User Experience
13 11 (2.24%) Break/Fix
13 11 (2.24%) Data Analysis
13 11 (2.24%) Decision-Making
Programming Languages
1 16 (3.25%) SQL
2 9 (1.83%) PowerShell
3 3 (0.61%) Python
4 1 (0.20%) Java
4 1 (0.20%) Shell Script
4 1 (0.20%) VBA
4 1 (0.20%) VBScript
Qualifications
1 42 (8.54%) Security Cleared
2 31 (6.30%) Degree
3 30 (6.10%) SC Cleared
4 20 (4.07%) DBS Check
5 15 (3.05%) Microsoft Certification
6 12 (2.44%) ITIL Foundation Certificate
7 11 (2.24%) A+ Certification
8 8 (1.63%) DV Cleared
9 7 (1.42%) MCP
10 4 (0.81%) MCSE
11 3 (0.61%) CCNA
11 3 (0.61%) Cisco Certification
11 3 (0.61%) CTC Cleared
11 3 (0.61%) ITIL Certification
11 3 (0.61%) MCDST
12 2 (0.41%) HND
12 2 (0.41%) MCITP
12 2 (0.41%) VMware Certified Professional (VCP)
13 1 (0.20%) Computer Science Degree
13 1 (0.20%) HNC
Quality Assurance & Compliance
1 30 (6.10%) SLA
2 14 (2.85%) Disclosure Scotland
3 4 (0.81%) Accessibility
4 3 (0.61%) GAMP
4 3 (0.61%) GxP
5 2 (0.41%) Cyber Essentials
5 2 (0.41%) Data Quality
6 1 (0.20%) ISO/IEC 27001
System Software
1 187 (38.01%) Active Directory
2 18 (3.66%) VMware Infrastructure
3 12 (2.44%) Hyper-V
4 8 (1.63%) BitLocker
5 3 (0.61%) Virtual Servers
6 2 (0.41%) Microsoft App-V
6 2 (0.41%) Virtual Machines
7 1 (0.20%) Firmware
7 1 (0.20%) NFS
7 1 (0.20%) Terminal Server
7 1 (0.20%) VMware Server
7 1 (0.20%) VMware Workstation
Systems Management
1 62 (12.60%) SCCM
2 55 (11.18%) Microsoft Intune
3 8 (1.63%) SCOM
3 8 (1.63%) SCVMM
4 7 (1.42%) Jamf Pro
5 3 (0.61%) NetBackup
5 3 (0.61%) WSUS
6 2 (0.41%) Active Directory Federation Services
6 2 (0.41%) AirWatch
6 2 (0.41%) FortiGate
6 2 (0.41%) Grafana
6 2 (0.41%) Single Sign-On
6 2 (0.41%) VxRail
7 1 (0.20%) PaperCut
7 1 (0.20%) SCOrch
7 1 (0.20%) Simpana
7 1 (0.20%) Systems Management Server (SMS)
Vendors
1 209 (42.48%) Microsoft
2 37 (7.52%) ServiceNow
3 36 (7.32%) Apple
4 29 (5.89%) Citrix
5 25 (5.08%) Cisco
6 23 (4.67%) VMware
7 12 (2.44%) MobileIron
8 11 (2.24%) Mitel
9 10 (2.03%) Google
9 10 (2.03%) SAP
10 9 (1.83%) Progress
11 6 (1.22%) Veeam
12 5 (1.02%) Adobe
12 5 (1.02%) Dell
12 5 (1.02%) HP
12 5 (1.02%) Palo Alto
12 5 (1.02%) Zscaler
13 4 (0.81%) Bloomberg
13 4 (0.81%) McAfee
13 4 (0.81%) Oracle