Service Analyst Jobs in the UK excluding London

Service Analyst
UK > UK excluding London

The median Service Analyst salary in the UK excluding London is £26,108 per year according to job vacancies posted during the 6 months to 3 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 293 292 269
Rank change year-on-year -1 -23 +41
Permanent jobs requiring a Service Analyst 646 694 942
As % of all permanent jobs advertised in the UK excluding London 0.92% 1.13% 1.33%
As % of the Job Titles category 0.97% 1.26% 1.38%
Number of salaries quoted 490 491 739
10th Percentile £21,500 £21,277 £19,500
25th Percentile £23,500 £23,500 £21,750
Median annual salary (50th Percentile) £26,108 £26,500 £25,000
Median % change year-on-year -1.48% +6.00% +4.17%
75th Percentile £30,188 £33,750 £30,500
90th Percentile £38,413 £43,750 £47,100
UK median annual salary £27,500 £30,000 £27,000
% change year-on-year -8.33% +11.11% -1.82%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 66,742 54,869 68,064
% of permanent jobs with a recognized job title 94.79% 89.26% 95.83%
Number of salaries quoted 47,250 31,160 43,040
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £82,500 £80,000
UK median annual salary £52,508 £60,000 £60,000
% change year-on-year -12.49% - +9.09%

Service Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Analyst in the UK excluding London

Service Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Analyst in the UK excluding London.

Salary trend for Service Analyst in the UK excluding London

Service Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Analyst in the UK excluding London over the 6 months to 3 May 2024.

Salary histogram for Service Analyst in the UK excluding London

Service Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK excluding London region over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +91 224 £24,500 -2.00% 41
South East -63 117 £26,000 -5.45% 17
North West +24 110 £25,000 -2.06% 23
Midlands -7 104 £28,165 -2.88% 16
South West +27 97 £27,500 +0.92% 11
Yorkshire +109 89 £24,500 +4.26% 12
West Midlands -2 70 £27,500 -6.78% 10
East of England +30 63 £26,500 +1.92% 15
East Midlands -8 34 £28,165 +4.31% 6
Scotland -95 26 £28,000 +19.15% 7
North East +1 25 £24,500 - 7
Wales -6 13 £25,500 -20.31% 6
Northern Ireland +29 2 £31,500 -3.08% 1
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 3 May 2024, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Analyst in the job title.

1 333 (51.55%) Microsoft
2 314 (48.61%) Social Skills
3 255 (39.47%) Windows
4 248 (38.39%) Customer Service
5 247 (38.24%) Active Directory
6 244 (37.77%) Microsoft 365
7 217 (33.59%) ITIL
8 171 (26.47%) Problem-Solving
9 126 (19.50%) Microsoft Office
10 95 (14.71%) SLA
11 83 (12.85%) Finance
11 83 (12.85%) Analytical Skills
12 82 (12.69%) Time Management
13 76 (11.76%) ITSM
14 74 (11.46%) Windows 10
15 73 (11.30%) Law
15 73 (11.30%) Incident Management
16 71 (10.99%) ServiceNow
17 68 (10.53%) Windows Server
18 62 (9.60%) Azure
19 56 (8.67%) Inclusion and Diversity
20 55 (8.51%) Retail
20 55 (8.51%) Service Management
21 54 (8.36%) Microsoft Exchange
21 54 (8.36%) LAN
22 51 (7.89%) Service Delivery
23 44 (6.81%) Degree
24 43 (6.66%) TCP/IP
25 40 (6.19%) VPN
26 39 (6.04%) DNS

Service Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (8.36%) Microsoft Exchange
2 35 (5.42%) SharePoint
3 28 (4.33%) Confluence
4 3 (0.46%) Exchange Server 2013
4 3 (0.46%) IBM Notes
5 2 (0.31%) Exchange Server 2003
5 2 (0.31%) Exchange Server 2007
5 2 (0.31%) Exchange Server 2010
5 2 (0.31%) Skype for Business
Applications
1 126 (19.50%) Microsoft Office
2 29 (4.49%) Microsoft Excel
3 21 (3.25%) Microsoft PowerPoint
4 2 (0.31%) Chatbot
4 2 (0.31%) Microsoft Project
4 2 (0.31%) MS Visio
Business Applications
1 2 (0.31%) assyst
2 1 (0.15%) Remedy ITSM
Cloud Services
1 244 (37.77%) Microsoft 365
2 62 (9.60%) Azure
3 32 (4.95%) SaaS
4 16 (2.48%) Entra ID
5 12 (1.86%) Mimecast
6 6 (0.93%) Power Platform
7 5 (0.77%) Yammer
8 4 (0.62%) OneDrive
9 2 (0.31%) AWS
9 2 (0.31%) Dynamics 365
9 2 (0.31%) PaaS
10 1 (0.15%) Cloud Computing
10 1 (0.15%) GCP
10 1 (0.15%) WeChat
Communications & Networking
1 54 (8.36%) LAN
2 43 (6.66%) TCP/IP
3 40 (6.19%) VPN
4 39 (6.04%) DNS
5 38 (5.88%) WAN
6 36 (5.57%) Firewall
7 35 (5.42%) VoIP
8 28 (4.33%) DHCP
9 21 (3.25%) Internet
9 21 (3.25%) Wireless
10 17 (2.63%) Remote Desktop
11 11 (1.70%) Broadband
12 9 (1.39%) Wi-Fi
13 4 (0.62%) Cisco IOS
14 3 (0.46%) Skype
14 3 (0.46%) VLAN
15 2 (0.31%) SAN
16 1 (0.15%) Cisco ASA
16 1 (0.15%) NAS
16 1 (0.15%) Structured Cabling
Database & Business Intelligence
1 14 (2.17%) SQL Server
2 6 (0.93%) Power BI
3 2 (0.31%) SQL Server Integration Services
3 2 (0.31%) SQL Server Reporting Services
4 1 (0.15%) Amazon RDS
4 1 (0.15%) MySQL
4 1 (0.15%) Oracle Reports
Development Applications
1 29 (4.49%) JIRA
General
1 314 (48.61%) Social Skills
2 83 (12.85%) Analytical Skills
2 83 (12.85%) Finance
3 73 (11.30%) Law
4 56 (8.67%) Inclusion and Diversity
5 55 (8.51%) Retail
6 39 (6.04%) Banking
7 33 (5.11%) Telecoms
8 32 (4.95%) Investment Banking
9 27 (4.18%) French Language
10 23 (3.56%) Public Sector
11 22 (3.41%) Legal
12 20 (3.10%) Digital Economy
13 19 (2.94%) Corporate Banking
13 19 (2.94%) Presentation Skills
14 13 (2.01%) Front Office
15 12 (1.86%) Documentation Skills
16 9 (1.39%) Organisational Skills
17 8 (1.24%) German Language
18 7 (1.08%) Manufacturing
Libraries, Frameworks & Software Standards
1 16 (2.48%) OLE
2 7 (1.08%) XML
3 2 (0.31%) HTML
Miscellaneous
1 28 (4.33%) Smartphone
2 25 (3.87%) Management Information System
2 25 (3.87%) Self-Motivation
3 20 (3.10%) Driving Licence
4 19 (2.94%) Mobile App
5 16 (2.48%) Data Centre
6 13 (2.01%) Team-Oriented Environment
7 10 (1.55%) Life Science
7 10 (1.55%) Onboarding
8 8 (1.24%) Replication
9 7 (1.08%) Credit Derivative
9 7 (1.08%) Credit Risk
9 7 (1.08%) Derivative
9 7 (1.08%) Foreign Exchange (FX)
10 6 (0.93%) Fixed Income
11 5 (0.77%) Data Structures
12 3 (0.46%) EPoS
12 3 (0.46%) Mainframe
12 3 (0.46%) Mobile Computing
12 3 (0.46%) Video Conferencing
Operating Systems
1 255 (39.47%) Windows
2 74 (11.46%) Windows 10
3 68 (10.53%) Windows Server
4 37 (5.73%) Android
5 24 (3.72%) Windows Server 2016
5 24 (3.72%) Windows Server 2019
6 17 (2.63%) Windows Server 2012
7 13 (2.01%) Windows 7
8 12 (1.86%) Apple iOS
9 6 (0.93%) Linux
9 6 (0.93%) Unix
10 5 (0.77%) Windows Server 2008
11 3 (0.46%) Mac OS
11 3 (0.46%) Windows 8
12 2 (0.31%) Windows Server 2003
Processes & Methodologies
1 248 (38.39%) Customer Service
2 217 (33.59%) ITIL
3 171 (26.47%) Problem-Solving
4 82 (12.69%) Time Management
5 76 (11.76%) ITSM
6 73 (11.30%) Incident Management
7 55 (8.51%) Service Management
8 51 (7.89%) Service Delivery
9 32 (4.95%) Change Management
10 30 (4.64%) Project Management
11 25 (3.87%) Collaborative Working
11 25 (3.87%) Continuous Improvement
12 23 (3.56%) Business Analysis
12 23 (3.56%) Customer Experience
12 23 (3.56%) Root Cause Analysis
13 21 (3.25%) Problem Management
14 20 (3.10%) Asset Management
15 19 (2.94%) Proactive Monitoring
16 18 (2.79%) Statistics
17 17 (2.63%) CRM
Programming Languages
1 16 (2.48%) R
1 16 (2.48%) SQL
2 9 (1.39%) PowerShell
Qualifications
1 44 (6.81%) Degree
2 26 (4.02%) Microsoft Certification
3 25 (3.87%) A+ Certification
3 25 (3.87%) Security Cleared
4 16 (2.48%) DV Cleared
4 16 (2.48%) ITIL Certification
5 12 (1.86%) NVQ Level 3
6 10 (1.55%) SC Cleared
7 9 (1.39%) ITIL Foundation Certificate
8 6 (0.93%) MCP
9 5 (0.77%) BPSS Clearance
9 5 (0.77%) DBS Check
10 4 (0.62%) MCITP
10 4 (0.62%) MCSA
11 3 (0.46%) CompTIA Security+
12 2 (0.31%) Computer Science Degree
12 2 (0.31%) HND
13 1 (0.15%) MCDST
13 1 (0.15%) MCSE
13 1 (0.15%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 95 (14.71%) SLA
2 18 (2.79%) GDPR
3 4 (0.62%) ISO 9001
4 3 (0.46%) ISO 14001
4 3 (0.46%) ISO/IEC 27001
5 2 (0.31%) QA
6 1 (0.15%) Accessibility
6 1 (0.15%) PMO
System Software
1 247 (38.24%) Active Directory
2 10 (1.55%) VMware Infrastructure
3 9 (1.39%) Hyper-V
3 9 (1.39%) vSphere
4 4 (0.62%) XenApp
4 4 (0.62%) XenDesktop
5 2 (0.31%) Citrix Hypervisor
6 1 (0.15%) BitLocker
6 1 (0.15%) Terminal Services
6 1 (0.15%) Virtual Servers
6 1 (0.15%) VMware ESXi
Systems Management
1 20 (3.10%) Microsoft Intune
2 18 (2.79%) SCCM
3 1 (0.15%) IBM BigFix
3 1 (0.15%) Icinga
3 1 (0.15%) Systems Management Server (SMS)
3 1 (0.15%) Tivoli
Vendors
1 333 (51.55%) Microsoft
2 71 (10.99%) ServiceNow
3 29 (4.49%) VMware
4 25 (3.87%) Cisco
5 23 (3.56%) Apple
6 21 (3.25%) Citrix
7 14 (2.17%) Dell
8 12 (1.86%) HP
9 11 (1.70%) Virgin Media
10 10 (1.55%) iManage
10 10 (1.55%) NetApp
10 10 (1.55%) Snow
11 9 (1.39%) Adobe
12 8 (1.24%) Remedy
12 8 (1.24%) Veeam
13 6 (0.93%) Aderant
13 6 (0.93%) Atlassian
14 5 (0.77%) Google
14 5 (0.77%) Meraki
14 5 (0.77%) Splunk