Period
to 7 March 2021

The following table provides summary statistics for permanent job vacancies with a requirement for Salesforce Service Cloud skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Salesforce Service Cloud over the 6 months to 7 March 2021 with a comparison to the same period in the previous 2 years.

Salesforce.com Service Cloud
UK
6 months to
7 Mar 2021
Same period 2020 Same period 2019
Rank 609 761 930
Rank change year-on-year +152 +169 +57
Permanent jobs citing Salesforce Service Cloud 216 246 179
As % of all permanent jobs advertised in the UK 0.29% 0.20% 0.12%
As % of the Cloud Services category 0.70% 0.59% 0.45%
Number of salaries quoted 195 154 135
Median annual salary £70,000 £62,500 £60,000
Median salary % change year-on-year +12.00% +4.17% -4.00%
10th Percentile £46,750 £42,500 £42,500
90th Percentile £85,000 £81,250 £79,000
UK excluding London median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +33.70%

Salesforce Service Cloud is in the Cloud Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for cloud computing skills.

All Cloud Skills
UK
Permanent vacancies with a requirement for cloud computing skills 30,769 41,632 40,159
As % of all permanent IT jobs advertised in the UK 40.73% 34.29% 27.05%
Number of salaries quoted 25,591 34,268 32,485
Median annual salary £57,500 £55,000 £55,000
Median salary % change year-on-year +4.55% - +4.76%
10th Percentile £32,500 £30,000 £30,411
90th Percentile £90,000 £92,500 £87,500
UK excluding London median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Salesforce Service Cloud
Job Vacancy Trend

Job postings citing Salesforce Service Cloud as a proportion of all IT jobs advertised.

Job vacancy trend for Salesforce Service Cloud in the UK

Salesforce Service Cloud
Salary Trend

3-month moving average salary quoted in jobs citing Salesforce Service Cloud.

Salary trend for Salesforce Service Cloud in the UK

Salesforce Service Cloud
Salary Histogram

Salary distribution for jobs citing Salesforce Service Cloud over the 6 months to 7 March 2021.

Salary histogram for Salesforce Service Cloud in the UK

Salesforce Service Cloud
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Salesforce Service Cloud within the UK over the 6 months to 7 March 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +154 213 £70,000 +12.00% 54
London +124 138 £72,500 +20.83% 24
UK excluding London +136 67 £55,000 -12.00% 34
South East +113 35 £52,500 -16.00% 7
Work from Home -78 28 £60,000 -4.00% 9
North of England +78 14 £55,000 -9.84% 8
Midlands +47 12 £60,000 -22.58% 6
North West +66 11 £55,000 -6.38% 8
East Midlands +41 6 £35,000 - 2
South West +37 6 £60,000 -4.00% 6
West Midlands +35 6 £60,000 -22.58% 4
Yorkshire +32 3 £50,000 -20.00%

For the 6 months to 7 March 2021, IT jobs citing Salesforce Service Cloud also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Salesforce Service Cloud.

1 216 (100.00%) Salesforce.com
2 119 (55.09%) Salesforce Sales Cloud
3 107 (49.54%) Apex Code
4 105 (48.61%) Marketing
5 76 (35.19%) Visualforce
6 73 (33.80%) Agile Software Development
7 60 (27.78%) REST
8 56 (25.93%) SOAP
9 38 (17.59%) CRM
9 38 (17.59%) SOQL
10 36 (16.67%) Web Services
11 33 (15.28%) JavaScript
12 32 (14.81%) Finance
13 23 (10.65%) Migration
14 20 (9.26%) Scrum
15 19 (8.80%) Mentoring
15 19 (8.80%) OO
15 19 (8.80%) E-Commerce
16 17 (7.87%) Force.com
16 17 (7.87%) Data Modelling
16 17 (7.87%) OOP
17 16 (7.41%) HTML
17 16 (7.41%) User Stories
17 16 (7.41%) Salesforce.com CRM
17 16 (7.41%) Front End Development
17 16 (7.41%) Requirements Gathering
18 15 (6.94%) Java
18 15 (6.94%) ETL
19 14 (6.48%) SQL
19 14 (6.48%) Salesforce Marketing Cloud

Salesforce Service Cloud
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (1.85%) IBM Domino
2 3 (1.39%) Liferay
2 3 (1.39%) Oracle SOA Suite
3 2 (0.93%) IIS
Applications
1 2 (0.93%) Microsoft Excel
1 2 (0.93%) Microsoft PowerPoint
1 2 (0.93%) MS Visio
Business Applications
1 16 (7.41%) Salesforce.com CRM
2 6 (2.78%) Social Studio
3 2 (0.93%) Oracle Applications
3 2 (0.93%) Oracle CRM On Demand
4 1 (0.46%) Radian6
Cloud Services
1 119 (55.09%) Salesforce Sales Cloud
2 17 (7.87%) Force.com
3 8 (3.70%) Boomi
4 7 (3.24%) AWS
5 5 (2.31%) GitHub
6 2 (0.93%) Azure
6 2 (0.93%) GCP
7 1 (0.46%) FinancialForce
7 1 (0.46%) Heroku
7 1 (0.46%) Oracle CX
7 1 (0.46%) SaaS
Communications & Networking
1 2 (0.93%) HTTP
2 1 (0.46%) SMS
2 1 (0.46%) SSL
Database & Business Intelligence
1 2 (0.93%) NoSQL
1 2 (0.93%) SQL Server
2 1 (0.46%) MySQL
Development Applications
1 7 (3.24%) JIRA
2 6 (2.78%) Ant
3 4 (1.85%) Bitbucket
4 2 (0.93%) Git (software)
5 1 (0.46%) Eclipse
5 1 (0.46%) Visual Studio
5 1 (0.46%) Visual Studio Code
General
1 105 (48.61%) Marketing
2 32 (14.81%) Finance
3 5 (2.31%) Billing
3 5 (2.31%) Law
3 5 (2.31%) Retail
4 1 (0.46%) Back Office
4 1 (0.46%) Electronics
4 1 (0.46%) Pharmaceutical
4 1 (0.46%) Public Sector
Job Titles
1 99 (45.83%) Developer
1 99 (45.83%) Salesforce Developer
2 25 (11.57%) Administrator
2 25 (11.57%) Salesforce Administrator
3 24 (11.11%) Senior Developer
3 24 (11.11%) Senior Salesforce Developer
4 21 (9.72%) Architect
4 21 (9.72%) Consultant
5 20 (9.26%) Salesforce Consultant
6 18 (8.33%) Salesforce Architect
7 10 (4.63%) Lead Developer
7 10 (4.63%) Salesforce Technical Leader
7 10 (4.63%) Technical Leader
8 9 (4.17%) Development Manager
8 9 (4.17%) Solutions Architect
9 8 (3.70%) Salesforce Solution Architect
9 8 (3.70%) Salesforce Technical Architect
9 8 (3.70%) Technical Architect
10 7 (3.24%) Analyst
10 7 (3.24%) Salesforce Technical Consultant
Libraries, Frameworks & Software Standards
1 76 (35.19%) Visualforce
2 60 (27.78%) REST
3 56 (25.93%) SOAP
4 36 (16.67%) Web Services
5 16 (7.41%) HTML
6 13 (6.02%) XML
7 11 (5.09%) RESTful
8 9 (4.17%) CSS
9 8 (3.70%) HTML5
9 8 (3.70%) jQuery
10 7 (3.24%) Ajax
10 7 (3.24%) JSON
10 7 (3.24%) Middleware
11 5 (2.31%) AngularJS
12 3 (1.39%) .NET
12 3 (1.39%) Velocity
13 2 (0.93%) WSDL
14 1 (0.46%) .NET Framework
14 1 (0.46%) J2EE
14 1 (0.46%) Node.js
Miscellaneous
1 9 (4.17%) Greenfield Project
2 4 (1.85%) User Experience
3 3 (1.39%) Analytical Skills
3 3 (1.39%) Social Media
4 2 (0.93%) Video Conferencing
5 1 (0.46%) Data Structures
5 1 (0.46%) Enterprise Software
5 1 (0.46%) IVR
5 1 (0.46%) Management Information System
5 1 (0.46%) NHS
5 1 (0.46%) Renewable Energy
5 1 (0.46%) Self-Motivation
5 1 (0.46%) TM Forum
Operating Systems
1 2 (0.93%) Windows
1 2 (0.93%) Windows Server
Processes & Methodologies
1 73 (33.80%) Agile Software Development
2 38 (17.59%) CRM
3 23 (10.65%) Migration
4 20 (9.26%) Scrum
5 19 (8.80%) E-Commerce
5 19 (8.80%) Mentoring
5 19 (8.80%) OO
6 17 (7.87%) Data Modelling
6 17 (7.87%) OOP
7 16 (7.41%) Front End Development
7 16 (7.41%) Requirements Gathering
7 16 (7.41%) User Stories
8 15 (6.94%) ETL
9 14 (6.48%) Kanban
10 13 (6.02%) B2B
10 13 (6.02%) Business Analysis
10 13 (6.02%) Workflow
11 12 (5.56%) B2C
11 12 (5.56%) Project Delivery
12 10 (4.63%) Technology Roadmap
Programming Languages
1 107 (49.54%) Apex Code
2 38 (17.59%) SOQL
3 33 (15.28%) JavaScript
4 15 (6.94%) Java
5 14 (6.48%) SQL
6 7 (3.24%) C++
7 4 (1.85%) PHP
8 2 (0.93%) SOSL
9 1 (0.46%) C
9 1 (0.46%) Go
9 1 (0.46%) PL/SQL
9 1 (0.46%) Python
Qualifications
1 6 (2.78%) Degree
2 1 (0.46%) Computer Science Degree
2 1 (0.46%) Master's Degree
2 1 (0.46%) Six Sigma Black Belt
Quality Assurance & Compliance
1 10 (4.63%) QA
2 3 (1.39%) Data Quality
System Software
1 2 (0.93%) Docker
Systems Management
1 2 (0.93%) Kubernetes
2 1 (0.46%) Terraform
2 1 (0.46%) WebSphere Cast Iron
Vendors
1 216 (100.00%) Salesforce.com
2 14 (6.48%) Salesforce Marketing Cloud
3 10 (4.63%) Jitterbit
4 7 (3.24%) Informatica
4 7 (3.24%) Pardot
5 6 (2.78%) Microsoft
5 6 (2.78%) Oracle
5 6 (2.78%) Zuora
6 5 (2.31%) DocuSign
7 3 (1.39%) Google
7 3 (1.39%) SAP
7 3 (1.39%) Siebel
7 3 (1.39%) Talend
8 2 (0.93%) Apple
8 2 (0.93%) ServiceNow
9 1 (0.46%) Conga
9 1 (0.46%) Dell
9 1 (0.46%) Marketo
9 1 (0.46%) MuleSoft
9 1 (0.46%) Sitecore