Period
to 31 October 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Salesforce Service Cloud skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Salesforce Service Cloud over the 6 months to 31 October 2020 with a comparison to the same period in the previous 2 years.

Salesforce.com Service Cloud
UK
6 months to
31 Oct 2020
Same period 2019 Same period 2018
Rank 531 810 929
Rank change year-on-year +279 +119 +74
Permanent jobs citing Salesforce Service Cloud 158 260 249
As % of all permanent jobs advertised in the UK 0.32% 0.19% 0.15%
As % of the Cloud Services category 0.79% 0.59% 0.61%
Number of salaries quoted 138 170 178
Median annual salary £62,500 £60,000 £60,000
Median salary % change year-on-year +4.17% - +9.09%
10th Percentile £47,500 £42,375 £40,150
90th Percentile £82,875 £92,500 £80,000
UK excluding London median annual salary £60,000 £60,000 £57,500
% change year-on-year - +4.35% +4.55%

Salesforce Service Cloud is in the Cloud Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for cloud computing skills.

All Cloud Skills
UK
Permanent vacancies with a requirement for cloud computing skills 20,126 43,717 40,961
As % of all permanent IT jobs advertised in the UK 40.47% 31.98% 24.95%
Number of salaries quoted 16,962 35,700 33,010
Median annual salary £57,500 £55,000 £55,000
Median salary % change year-on-year +4.55% - +10.00%
10th Percentile £32,500 £30,000 £30,000
90th Percentile £91,250 £90,000 £85,000
UK excluding London median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Salesforce Service Cloud
Job Vacancy Trend

Job postings citing Salesforce Service Cloud as a proportion of all IT jobs advertised.

Job vacancy trend for Salesforce Service Cloud in the UK

Salesforce Service Cloud
Salary Trend

3-month moving average salary quoted in jobs citing Salesforce Service Cloud.

Salary trend for Salesforce Service Cloud in the UK

Salesforce Service Cloud
Salary Histogram

Salary distribution for jobs citing Salesforce Service Cloud over the 6 months to 31 October 2020.

Salary histogram for Salesforce Service Cloud in the UK

Salesforce Service Cloud
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Salesforce Service Cloud within the UK over the 6 months to 31 October 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +277 156 £62,500 +4.17% 54
London +175 102 £65,000 +8.33% 40
UK excluding London +303 49 £60,000 - 15
Work from Home +18 19 £55,000 -10.20% 1
South West +140 18 £60,000 +2.13% 1
North of England +183 14 £55,000 -8.33% 6
South East +212 13 £70,000 +13.36% 5
North West +139 10 £55,000 +48.65% 4
Midlands +127 3 £45,000 -26.53%
Yorkshire +123 3 £70,000 +16.67% 1
East Midlands +82 2 £51,250 +7.89%
West Midlands +106 1 £45,000 -41.94%
North East +18 1 - - 1
Wales - 1 £45,000 -

For the 6 months to 31 October 2020, IT jobs citing Salesforce Service Cloud also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Salesforce Service Cloud.

1 158 (100.00%) Salesforce.com
2 84 (53.16%) Salesforce Sales Cloud
3 79 (50.00%) Marketing
3 79 (50.00%) Apex Code
4 62 (39.24%) Visualforce
5 56 (35.44%) Agile Software Development
6 37 (23.42%) CRM
7 33 (20.89%) REST
8 30 (18.99%) SOAP
9 26 (16.46%) Mentoring
10 25 (15.82%) Finance
11 23 (14.56%) Web Services
12 19 (12.03%) Force.com
12 19 (12.03%) Migration
12 19 (12.03%) B2C
13 18 (11.39%) E-Commerce
13 18 (11.39%) B2B
14 16 (10.13%) Scrum
14 16 (10.13%) Salesforce Marketing Cloud
15 14 (8.86%) JavaScript
16 12 (7.59%) SOQL
16 12 (7.59%) Workflow
16 12 (7.59%) Java
17 11 (6.96%) HTML
17 11 (6.96%) Validation
17 11 (6.96%) Salesforce.com CRM
17 11 (6.96%) Requirements Gathering
18 10 (6.33%) CSS
18 10 (6.33%) Data Modelling
18 10 (6.33%) Waterfall

Salesforce Service Cloud
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (3.16%) IBM Domino
2 2 (1.27%) Anypoint
3 1 (0.63%) Liferay
3 1 (0.63%) Oracle SOA Suite
Business Applications
1 11 (6.96%) Salesforce.com CRM
2 9 (5.70%) Social Studio
3 4 (2.53%) Oracle Applications
3 4 (2.53%) Oracle CRM On Demand
Cloud Services
1 84 (53.16%) Salesforce Sales Cloud
2 19 (12.03%) Force.com
3 10 (6.33%) AWS
4 6 (3.80%) Boomi
5 2 (1.27%) FinancialForce
5 2 (1.27%) SaaS
6 1 (0.63%) Azure
6 1 (0.63%) CloudSense
6 1 (0.63%) Office 365
6 1 (0.63%) Oracle CX
Communications & Networking
1 2 (1.27%) HTTP
1 2 (1.27%) SMS
2 1 (0.63%) CTI
Database & Business Intelligence
1 2 (1.27%) MySQL
2 1 (0.63%) Oracle Reports
Development Applications
1 5 (3.16%) Ant
1 5 (3.16%) Git (software)
2 4 (2.53%) Jenkins
2 4 (2.53%) Subversion
3 3 (1.90%) JIRA
General
1 79 (50.00%) Marketing
2 25 (15.82%) Finance
3 8 (5.06%) Retail
4 4 (2.53%) Billing
5 1 (0.63%) Back Office
Job Titles
1 71 (44.94%) Developer
2 68 (43.04%) Salesforce Developer
3 30 (18.99%) Consultant
4 26 (16.46%) Salesforce Consultant
5 21 (13.29%) Administrator
5 21 (13.29%) Salesforce Administrator
6 14 (8.86%) Architect
7 13 (8.23%) Salesforce Architect
7 13 (8.23%) Senior Developer
8 11 (6.96%) Lead Developer
8 11 (6.96%) Senior Salesforce Developer
9 8 (5.06%) Analyst
10 7 (4.43%) Salesforce Analyst
10 7 (4.43%) Salesforce Technical Architect
10 7 (4.43%) Technical Architect
11 6 (3.80%) Senior Consultant
12 5 (3.16%) Salesforce Solution Architect
12 5 (3.16%) Senior Salesforce Administrator
12 5 (3.16%) Solutions Architect
13 4 (2.53%) Senior Salesforce Consultant
Libraries, Frameworks & Software Standards
1 62 (39.24%) Visualforce
2 33 (20.89%) REST
3 30 (18.99%) SOAP
4 23 (14.56%) Web Services
5 11 (6.96%) HTML
6 10 (6.33%) CSS
7 6 (3.80%) Middleware
8 4 (2.53%) jQuery
8 4 (2.53%) OAuth
8 4 (2.53%) RESTful
8 4 (2.53%) XML
9 3 (1.90%) JSON
10 2 (1.27%) Django
10 2 (1.27%) RabbitMQ
11 1 (0.63%) .NET
11 1 (0.63%) Node.js
Miscellaneous
1 9 (5.70%) Greenfield Project
2 4 (2.53%) User Experience
3 3 (1.90%) Analytical Skills
4 2 (1.27%) Self-Motivation
5 1 (0.63%) Data Structures
5 1 (0.63%) Enterprise Software
5 1 (0.63%) IVR
5 1 (0.63%) Social Media
5 1 (0.63%) TM Forum
Processes & Methodologies
1 56 (35.44%) Agile Software Development
2 37 (23.42%) CRM
3 26 (16.46%) Mentoring
4 19 (12.03%) B2C
4 19 (12.03%) Migration
5 18 (11.39%) B2B
5 18 (11.39%) E-Commerce
6 16 (10.13%) Scrum
7 12 (7.59%) Workflow
8 11 (6.96%) Requirements Gathering
8 11 (6.96%) Validation
9 10 (6.33%) Data Modelling
9 10 (6.33%) Waterfall
10 9 (5.70%) Business Analysis
10 9 (5.70%) Coaching
10 9 (5.70%) Configure, Price, Quote (CPQ)
11 8 (5.06%) Fintech
11 8 (5.06%) Problem-Solving
12 7 (4.43%) Technical Leadership
12 7 (4.43%) Technology Roadmap
Programming Languages
1 79 (50.00%) Apex Code
2 14 (8.86%) JavaScript
3 12 (7.59%) Java
3 12 (7.59%) SOQL
4 9 (5.70%) SQL
5 7 (4.43%) C++
6 4 (2.53%) PHP
7 3 (1.90%) C
7 3 (1.90%) Python
8 1 (0.63%) Go
Qualifications
1 7 (4.43%) Degree
2 1 (0.63%) Computer Science Degree
2 1 (0.63%) Master's Degree
Quality Assurance & Compliance
1 8 (5.06%) Data Quality
2 3 (1.90%) SLA
3 1 (0.63%) QA
System Software
1 2 (1.27%) Docker
Systems Management
1 4 (2.53%) Single Sign-On
2 2 (1.27%) Kubernetes
3 1 (0.63%) Terraform
Vendors
1 158 (100.00%) Salesforce.com
2 16 (10.13%) Salesforce Marketing Cloud
3 8 (5.06%) Pardot
4 7 (4.43%) MuleSoft
5 6 (3.80%) Informatica
5 6 (3.80%) Jitterbit
5 6 (3.80%) Oracle
6 5 (3.16%) Siebel
7 4 (2.53%) ServiceNow
8 3 (1.90%) Talend
8 3 (1.90%) Zuora
9 2 (1.27%) Conga
9 2 (1.27%) DocuSign
10 1 (0.63%) Amdocs
10 1 (0.63%) Microsoft
10 1 (0.63%) SAP
10 1 (0.63%) Sitecore