Period
to 5 June 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Salesforce Service Cloud skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Salesforce Service Cloud over the 6 months to 5 June 2020 with a comparison to the same period in the previous 2 years.

Salesforce.com Service Cloud
UK
6 months to
5 Jun 2020
Same period 2019 Same period 2018
Rank 723 938 922
Rank change year-on-year +215 -16 +44
Permanent jobs citing Salesforce Service Cloud 144 167 286
As % of all permanent jobs advertised in the UK 0.17% 0.12% 0.17%
As % of the Cloud Services category 0.47% 0.41% 0.70%
Number of salaries quoted 105 132 210
Median annual salary £60,000 £55,000 £60,000
Median salary % change year-on-year +9.09% -8.33% +9.09%
10th Percentile £42,500 £40,000 £37,500
90th Percentile £80,750 £92,500 £81,250
UK excluding London median annual salary £65,000 £55,000 £45,000
% change year-on-year +18.18% +22.22% -5.26%

Salesforce Service Cloud is in the Cloud Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for cloud computing skills.

All Cloud Skills
UK
Permanent vacancies with a requirement for cloud computing skills 30,580 41,102 40,593
As % of all permanent IT jobs advertised in the UK 35.33% 28.76% 23.64%
Number of salaries quoted 24,801 33,168 33,069
Median annual salary £56,832 £55,000 £52,500
Median salary % change year-on-year +3.33% +4.76% +5.00%
10th Percentile £31,250 £30,750 £29,750
90th Percentile £92,500 £87,500 £83,750
UK excluding London median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% +3.45%

Salesforce Service Cloud
Job Vacancy Trend

Job postings citing Salesforce Service Cloud as a proportion of all IT jobs advertised.

Job vacancy trend for Salesforce Service Cloud in the UK

Salesforce Service Cloud
Salary Trend

3-month moving average salary quoted in jobs citing Salesforce Service Cloud.

Salary trend for Salesforce Service Cloud in the UK

Salesforce Service Cloud
Salary Histogram

Salary distribution for jobs citing Salesforce Service Cloud over the 6 months to 5 June 2020.

Salary histogram for Salesforce Service Cloud in the UK

Salesforce Service Cloud
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Salesforce Service Cloud within the UK over the 6 months to 5 June 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +211 143 £60,000 +9.09% 19
London +163 94 £55,000 - 12
UK excluding London +172 50 £65,000 +18.18% 8
South East +109 23 £67,500 +22.73% 2
South West +96 14 £62,500 +13.64% 2
Midlands +87 7 £77,500 +40.91% 1
West Midlands +81 6 £77,500 +29.17%
North of England +108 4 £64,250 +28.50% 2
North West +81 4 £64,250 +35.26% 1
Work from Home +29 2 £45,000 -25.00%
East of England +80 1 £60,000 -15.79%
East Midlands +60 1 - - 1
Wales - 1 £45,000 -

For the 6 months to 5 June 2020, IT jobs citing Salesforce Service Cloud also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Salesforce Service Cloud.

1 144 (100.00%) Salesforce.com
2 82 (56.94%) Salesforce Sales Cloud
3 66 (45.83%) Marketing
4 54 (37.50%) Apex Code
5 40 (27.78%) CRM
6 38 (26.39%) Visualforce
7 36 (25.00%) Agile Software Development
8 28 (19.44%) Workflow
9 24 (16.67%) SOAP
10 21 (14.58%) Pardot
11 20 (13.89%) REST
11 20 (13.89%) Requirements Gathering
12 18 (12.50%) Finance
13 17 (11.81%) JavaScript
13 17 (11.81%) E-Commerce
13 17 (11.81%) Force.com
14 16 (11.11%) Validation
15 15 (10.42%) Scrum
16 14 (9.72%) Retail
16 14 (9.72%) Fintech
17 13 (9.03%) Marketing Automation
17 13 (9.03%) Stakeholder Management
18 12 (8.33%) Web Services
18 12 (8.33%) Data Management
18 12 (8.33%) Salesforce.com CRM
18 12 (8.33%) Coaching
18 12 (8.33%) User Experience
18 12 (8.33%) Problem-Solving
19 10 (6.94%) HTML
19 10 (6.94%) CSS

Salesforce Service Cloud
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.78%) Confluence
2 1 (0.69%) Mule
Business Applications
1 12 (8.33%) Salesforce.com CRM
2 6 (4.17%) Oracle Applications
2 6 (4.17%) Oracle CRM On Demand
3 3 (2.08%) Social Studio
4 2 (1.39%) NetSuite
5 1 (0.69%) Oracle CRM
5 1 (0.69%) Oracle Procure-to-Pay
Cloud Services
1 82 (56.94%) Salesforce Sales Cloud
2 17 (11.81%) Force.com
3 9 (6.25%) SaaS
4 7 (4.86%) AWS
5 5 (3.47%) Azure
5 5 (3.47%) ServiceMax
6 4 (2.78%) GCP
6 4 (2.78%) Sage Pay
7 3 (2.08%) Azure Functions
7 3 (2.08%) Oracle CX
7 3 (2.08%) Serverless
8 2 (1.39%) Apple Pay
9 1 (0.69%) Boomi
9 1 (0.69%) FinancialForce
9 1 (0.69%) GitHub
9 1 (0.69%) PaaS
Communications & Networking
1 4 (2.78%) VoIP
Database & Business Intelligence
1 4 (2.78%) MySQL
2 3 (2.08%) Oracle Reports
Development Applications
1 6 (4.17%) Jenkins
2 4 (2.78%) Bitbucket
2 4 (2.78%) JIRA
2 4 (2.78%) Postman
2 4 (2.78%) SoapUI
3 1 (0.69%) Ant
3 1 (0.69%) Eclipse
3 1 (0.69%) Git (software)
3 1 (0.69%) Subversion
3 1 (0.69%) Team Foundation Server
3 1 (0.69%) TeamCity
3 1 (0.69%) VSS/SourceSafe
General
1 66 (45.83%) Marketing
2 18 (12.50%) Finance
3 14 (9.72%) Retail
4 2 (1.39%) Banking
4 2 (1.39%) Front Office
5 1 (0.69%) Advertising
5 1 (0.69%) Automotive
Job Titles
1 42 (29.17%) Developer
2 39 (27.08%) Administrator
2 39 (27.08%) Salesforce Administrator
2 39 (27.08%) Salesforce Developer
3 20 (13.89%) Consultant
4 14 (9.72%) Salesforce Consultant
5 11 (7.64%) Architect
6 10 (6.94%) Salesforce Architect
7 7 (4.86%) Salesforce Technical Architect
7 7 (4.86%) Technical Architect
8 6 (4.17%) Salesforce Support
9 5 (3.47%) Senior Consultant
10 4 (2.78%) Analyst
10 4 (2.78%) Lead Software Engineer
10 4 (2.78%) Product Manager
10 4 (2.78%) Salesforce Analyst
10 4 (2.78%) Salesforce Specialist
10 4 (2.78%) Senior Developer
10 4 (2.78%) Senior Salesforce Administrator
10 4 (2.78%) Technical Support
Libraries, Frameworks & Software Standards
1 38 (26.39%) Visualforce
2 24 (16.67%) SOAP
3 20 (13.89%) REST
4 12 (8.33%) Web Services
5 10 (6.94%) CSS
5 10 (6.94%) HTML
6 9 (6.25%) AngularJS
7 8 (5.56%) XML
8 7 (4.86%) JSON
9 6 (4.17%) Middleware
10 4 (2.78%) Ajax
10 4 (2.78%) DHTML
10 4 (2.78%) RAML
10 4 (2.78%) Swagger
10 4 (2.78%) WireMock
10 4 (2.78%) WSDL
11 2 (1.39%) Django
11 2 (1.39%) RabbitMQ
11 2 (1.39%) RESTful
12 1 (0.69%) Velocity
Miscellaneous
1 12 (8.33%) User Experience
2 6 (4.17%) Greenfield Project
3 3 (2.08%) Management Information System
4 1 (0.69%) Analytical Skills
4 1 (0.69%) Mobile App
4 1 (0.69%) Renewable Energy
4 1 (0.69%) Shadow IT
4 1 (0.69%) Virtual Team
Operating Systems
1 4 (2.78%) Linux
1 4 (2.78%) Unix
Processes & Methodologies
1 40 (27.78%) CRM
2 36 (25.00%) Agile Software Development
3 28 (19.44%) Workflow
4 20 (13.89%) Requirements Gathering
5 17 (11.81%) E-Commerce
6 16 (11.11%) Validation
7 15 (10.42%) Scrum
8 14 (9.72%) Fintech
9 13 (9.03%) Marketing Automation
9 13 (9.03%) Stakeholder Management
10 12 (8.33%) Coaching
10 12 (8.33%) Data Management
10 12 (8.33%) Problem-Solving
11 9 (6.25%) Business Analysis
11 9 (6.25%) Migration
12 8 (5.56%) Continuous Integration
12 8 (5.56%) DevOps
12 8 (5.56%) Presales
12 8 (5.56%) Project Delivery
13 7 (4.86%) Configure, Price, Quote (CPQ)
Programming Languages
1 54 (37.50%) Apex Code
2 17 (11.81%) JavaScript
3 8 (5.56%) SOQL
3 8 (5.56%) SOSL
4 4 (2.78%) Java
4 4 (2.78%) SQL
5 3 (2.08%) C
5 3 (2.08%) PHP
6 2 (1.39%) Python
Qualifications
1 9 (6.25%) Degree
Quality Assurance & Compliance
1 7 (4.86%) Data Quality
2 6 (4.17%) SLA
3 4 (2.78%) GDPR
4 2 (1.39%) PSD2
5 1 (0.69%) PMO
Vendors
1 144 (100.00%) Salesforce.com
2 21 (14.58%) Pardot
3 6 (4.17%) Conga
3 6 (4.17%) Oracle
3 6 (4.17%) Siebel
3 6 (4.17%) WorldPay
4 5 (3.47%) ServiceNow
5 4 (2.78%) DocuSign
5 4 (2.78%) GoCardless
5 4 (2.78%) Google
5 4 (2.78%) Microsoft
6 3 (2.08%) MuleSoft
6 3 (2.08%) Salesforce Marketing Cloud
7 2 (1.39%) Apple
7 2 (1.39%) Workday
8 1 (0.69%) Dell
8 1 (0.69%) Informatica
8 1 (0.69%) Tableau
8 1 (0.69%) Talend
8 1 (0.69%) TIBCO