Period
to 23 May 2019

The following table provides summary statistics for permanent job vacancies with a requirement for Salesforce Service Cloud skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Salesforce Service Cloud over the 6 months to 23 May 2019 with a comparison to the same period in the previous 2 years.

Salesforce.com Service Cloud
UK
6 months to
23 May 2019
Same period 2018 Same period 2017
Rank 914 913 955
Rank change year-on-year -1 +42 +49
Permanent jobs citing Salesforce Service Cloud 175 281 213
As % of all permanent IT jobs advertised in the UK 0.12% 0.16% 0.13%
As % of the Cloud Services category 0.43% 0.70% 0.77%
Number of salaries quoted 122 201 188
UK median annual salary £55,000 £62,500 £55,000
Median salary % change year-on-year -12.00% +13.64% -2.83%
10th Percentile £40,000 £37,500 £34,243
90th Percentile £81,125 £81,250 £72,500
UK excluding London median annual salary £55,000 £45,000 £45,000
% change year-on-year +22.22% - -18.18%

Salesforce Service Cloud is in the Cloud Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for cloud computing skills.

All Cloud Skills
UK
Permanent vacancies with a requirement for cloud computing skills 40,913 40,260 27,498
As % of all permanent IT jobs advertised in the UK 28.41% 23.43% 16.25%
Number of salaries quoted 32,929 32,838 23,001
UK median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £30,500 £29,750 £28,250
90th Percentile £87,500 £83,750 £80,000
UK excluding London median annual salary £47,500 £45,000 £44,000
% change year-on-year +5.56% +2.27% -2.22%

Salesforce Service Cloud
Job Vacancy Trend

Job postings citing Salesforce Service Cloud as a percentage of all IT jobs advertised.

Job vacancy trend for Salesforce Service Cloud in the UK

Salesforce Service Cloud
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Salesforce Service Cloud.

Salary trend for Salesforce Service Cloud in the UK

Salesforce Service Cloud
Salary Histogram

The salary distribution of IT jobs citing Salesforce Service Cloud over the 6 months to 23 May 2019.

Salary histogram for Salesforce Service Cloud in the UK

Salesforce Service Cloud
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Salesforce Service Cloud within the UK over the 6 months to 23 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 162 £55,000 -12.00% 31
UK excluding London +99 85 £55,000 +22.22% 9
London -50 81 £55,000 -15.38% 22
South East +32 39 £55,000 +34.15% 1
North of England +38 22 £52,000 +15.56% 4
Yorkshire +24 12 £60,000 +14.29% 1
East of England +83 9 £80,000 +60.00% 2
South West +30 7 £55,000 -4.35%
North West +34 6 £47,500 +5.85% 2
Midlands +34 5 £60,000 +14.29% 2
West Midlands +24 5 £60,000 +20.00% 1
North East - 4 - - 1
Scotland +17 3 £62,500 -3.85%
Wales - 1 £65,000 -

For the 6 months to 23 May 2019, IT jobs citing Salesforce Service Cloud also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Salesforce Service Cloud.

1 175 (100.00%) Salesforce.com
2 71 (40.57%) Apex Code
3 69 (39.43%) Salesforce Sales Cloud
4 68 (38.86%) Marketing
5 67 (38.29%) CRM
6 65 (37.14%) Agile Software Development
7 50 (28.57%) Visualforce
8 45 (25.71%) Finance
9 39 (22.29%) Migration
10 35 (20.00%) SOAP
11 29 (16.57%) Web Services
11 29 (16.57%) REST
12 28 (16.00%) JIRA
13 27 (15.43%) Stakeholder Management
14 24 (13.71%) Git (software)
14 24 (13.71%) SOQL
14 24 (13.71%) Configure, Price, Quote (CPQ)
14 24 (13.71%) Problem-Solving
15 23 (13.14%) Salesforce Marketing Cloud
16 22 (12.57%) Pardot
17 20 (11.43%) Analytical Skills
17 20 (11.43%) Self-Motivation
17 20 (11.43%) Force.com
18 19 (10.86%) Degree
19 17 (9.71%) JavaScript
20 16 (9.14%) Fintech
20 16 (9.14%) Continuous Improvement
21 15 (8.57%) FinancialForce
21 15 (8.57%) Greenfield Project
21 15 (8.57%) OOP

Salesforce Service Cloud
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (0.57%) Confluence
Applications
1 12 (6.86%) Microsoft Excel
2 1 (0.57%) Microsoft Project
2 1 (0.57%) MS Visio
Business Applications
1 14 (8.00%) Salesforce.com CRM
Cloud Services
1 69 (39.43%) Salesforce Sales Cloud
2 20 (11.43%) Force.com
3 15 (8.57%) FinancialForce
4 13 (7.43%) Amazon AWS
4 13 (7.43%) Microsoft Azure
5 10 (5.71%) Heroku
6 7 (4.00%) GitHub
7 4 (2.29%) Sage Pay
8 2 (1.14%) Cloud Computing
9 1 (0.57%) Basecamp
9 1 (0.57%) ServiceMax
Communications & Networking
1 11 (6.29%) Internet
2 6 (3.43%) Broadband
3 2 (1.14%) SAN
Database & Business Intelligence
1 11 (6.29%) Relational Database
2 8 (4.57%) DB2
2 8 (4.57%) MySQL
3 1 (0.57%) Data Warehouse
Development Applications
1 28 (16.00%) JIRA
2 24 (13.71%) Git (software)
3 10 (5.71%) Bitbucket
3 10 (5.71%) Oracle APEX
4 9 (5.14%) Selenium
5 8 (4.57%) Cucumber
5 8 (4.57%) Jenkins
5 8 (4.57%) WebDriver
6 1 (0.57%) Eclipse
General
1 68 (38.86%) Marketing
2 45 (25.71%) Finance
3 4 (2.29%) Advertising
3 4 (2.29%) Retail
4 1 (0.57%) Automotive
4 1 (0.57%) Banking
Job Titles
1 65 (37.14%) Developer
2 64 (36.57%) Salesforce Developer
3 41 (23.43%) Administrator
3 41 (23.43%) Salesforce Administrator
4 16 (9.14%) Architect
4 16 (9.14%) Salesforce Architect
5 14 (8.00%) Consultant
5 14 (8.00%) Salesforce Consultant
6 9 (5.14%) Cloud Architect
6 9 (5.14%) Test Engineer
7 8 (4.57%) Programme Manager
7 8 (4.57%) Technical Leader
8 7 (4.00%) Analyst
9 6 (3.43%) Salesforce Specialist
10 5 (2.86%) Cloud Developer
10 5 (2.86%) Excel Developer
10 5 (2.86%) Salesforce Analyst
11 4 (2.29%) Lead Architect
11 4 (2.29%) Salesforce Business Analyst
11 4 (2.29%) Senior Salesforce Developer
Libraries, Frameworks & Software Standards
1 50 (28.57%) Visualforce
2 35 (20.00%) SOAP
3 29 (16.57%) REST
3 29 (16.57%) Web Services
4 13 (7.43%) XML
5 10 (5.71%) HTML
6 9 (5.14%) jQuery
7 7 (4.00%) JSON
8 5 (2.86%) .NET
8 5 (2.86%) CSS
9 4 (2.29%) RESTful
10 2 (1.14%) Ajax
11 1 (0.57%) AngularJS
11 1 (0.57%) COM
Miscellaneous
1 20 (11.43%) Analytical Skills
1 20 (11.43%) Self-Motivation
2 16 (9.14%) Fintech
3 15 (8.57%) Greenfield Project
4 10 (5.71%) Management Information System
5 8 (4.57%) Social Media
6 5 (2.86%) User Experience
7 4 (2.29%) Algorithms
7 4 (2.29%) Enterprise Software
8 3 (1.71%) Data Structures
9 1 (0.57%) Life Science
9 1 (0.57%) Renewable Energy
Operating Systems
1 2 (1.14%) Linux
1 2 (1.14%) Unix
Processes & Methodologies
1 67 (38.29%) CRM
2 65 (37.14%) Agile Software Development
3 39 (22.29%) Migration
4 27 (15.43%) Stakeholder Management
5 24 (13.71%) Configure, Price, Quote (CPQ)
5 24 (13.71%) Problem-Solving
6 16 (9.14%) Continuous Improvement
7 15 (8.57%) OO
7 15 (8.57%) OOP
8 14 (8.00%) Data Migration
8 14 (8.00%) Test Scripting
9 13 (7.43%) Test Automation
10 12 (6.86%) User Acceptance Testing
11 11 (6.29%) Scrum
11 11 (6.29%) User Stories
12 10 (5.71%) BDD
12 10 (5.71%) Dashboard Development
12 10 (5.71%) E-Commerce
12 10 (5.71%) Software Engineering
12 10 (5.71%) TDD
Programming Languages
1 71 (40.57%) Apex Code
2 24 (13.71%) SOQL
3 17 (9.71%) JavaScript
4 10 (5.71%) Java
5 8 (4.57%) SQL
6 5 (2.86%) SOSL
7 1 (0.57%) C
Qualifications
1 19 (10.86%) Degree
2 9 (5.14%) Computer Science Degree
3 8 (4.57%) ISTQB
4 2 (1.14%) Master's Degree
Quality Assurance & Compliance
1 15 (8.57%) QA
2 10 (5.71%) Data Quality
3 6 (3.43%) GDPR
Systems Management
1 4 (2.29%) HP Quality Center
1 4 (2.29%) Single Sign-On
2 2 (1.14%) Tivoli
2 2 (1.14%) Tivoli Storage Manager
Vendors
1 175 (100.00%) Salesforce.com
2 23 (13.14%) Salesforce Marketing Cloud
3 22 (12.57%) Pardot
4 10 (5.71%) MuleSoft
4 10 (5.71%) Oracle
4 10 (5.71%) WorldPay
5 9 (5.14%) Sage
6 8 (4.57%) DocuSign
6 8 (4.57%) Microsoft
7 5 (2.86%) Jitterbit
7 5 (2.86%) SAP
8 4 (2.29%) Conga
8 4 (2.29%) GoCardless
9 2 (1.14%) Anaplan
9 2 (1.14%) Apttus
9 2 (1.14%) Dell
9 2 (1.14%) EMC
9 2 (1.14%) IBM
9 2 (1.14%) NetApp
9 2 (1.14%) VMware