Period
to 16 December 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Salesforce Service Cloud skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Salesforce Service Cloud over the 6 months to 16 December 2018 with a comparison to the same period in the previous 2 years.

Salesforce.com Service Cloud
UK
6 months to
16 Dec 2018
Same period 2017 Same period 2016
Rank 873 976 969
Rank change year-on-year +103 -7 +67
Permanent jobs citing Salesforce Service Cloud 254 225 241
As % of all permanent IT jobs advertised in the UK 0.16% 0.13% 0.13%
As % of the Cloud Services category 0.65% 0.65% 0.98%
Number of salaries quoted 169 144 188
UK median annual salary £60,000 £65,000 £55,000
Median salary % change year-on-year -7.69% +18.18% -15.38%
10th Percentile £40,350 £39,500 £32,050
90th Percentile £78,750 £86,750 £77,500
UK excluding London median annual salary £62,500 £46,000 £40,000
% change year-on-year +35.87% +15.00% -33.33%

Salesforce Service Cloud is in the Cloud Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for cloud computing skills.

All Cloud Skills
UK
Permanent vacancies with a requirement for cloud computing skills 38,903 34,505 24,715
As % of all permanent IT jobs advertised in the UK 24.60% 19.37% 13.34%
Number of salaries quoted 31,054 28,469 20,724
UK median annual salary £55,000 £52,500 £51,000
Median salary % change year-on-year +4.76% +2.94% +2.00%
10th Percentile £30,000 £27,500 £28,500
90th Percentile £86,250 £81,250 £80,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Salesforce Service Cloud
Job Vacancy Trend

Job postings citing Salesforce Service Cloud as a percentage of all IT jobs advertised.

Job vacancy trend for Salesforce Service Cloud in the UK

Salesforce Service Cloud
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Salesforce Service Cloud.

Salary trend for Salesforce Service Cloud in the UK

Salesforce Service Cloud
Salary Histogram

The salary distribution of IT jobs citing Salesforce Service Cloud over the 6 months to 16 December 2018.

Salary histogram for Salesforce Service Cloud in the UK

Salesforce Service Cloud
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Salesforce Service Cloud within the UK over the 6 months to 16 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +96 233 £60,000 -7.69% 33
London +37 159 £60,000 -14.29% 17
UK excluding London +71 71 £62,500 +35.87% 18
East of England +49 24 £71,250 +90.00% 4
North of England +33 20 £55,000 - 8
North West +19 15 £53,750 +4.88% 3
South East -3 13 £65,000 +47.73% 2
Midlands +20 7 £65,000 +100.00% 2
West Midlands +37 5 £72,500 +41.46% 1
Yorkshire +30 5 £60,000 +9.09% 4
Scotland -4 4 £62,500 +35.87% 2
East Midlands +26 2 £58,750 +80.77% 1
South West +21 2 - -
Wales +7 1 £65,000 +30.00%

For the 6 months to 16 December 2018, IT jobs citing Salesforce Service Cloud also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Salesforce Service Cloud.

1 254 (100.00%) Salesforce.com
2 127 (50.00%) Marketing
3 103 (40.55%) Apex Code
4 91 (35.83%) Salesforce Sales Cloud
5 86 (33.86%) Visualforce
6 83 (32.68%) Agile Software Development
7 82 (32.28%) CRM
8 58 (22.83%) Finance
9 49 (19.29%) Salesforce.com CRM
9 49 (19.29%) JavaScript
10 46 (18.11%) Migration
11 40 (15.75%) SQL
12 36 (14.17%) SOAP
12 36 (14.17%) Configure, Price, Quote (CPQ)
12 36 (14.17%) Salesforce Marketing Cloud
13 33 (12.99%) REST
14 31 (12.20%) Dashboard Development
14 31 (12.20%) Web Services
15 28 (11.02%) Java
16 25 (9.84%) Data Modelling
17 24 (9.45%) Analytical Skills
18 23 (9.06%) Problem-Solving
18 23 (9.06%) Data Migration
18 23 (9.06%) Eclipse
18 23 (9.06%) Stakeholder Management
18 23 (9.06%) Validation
19 21 (8.27%) Email Marketing
19 21 (8.27%) .NET
20 20 (7.87%) OOP
20 20 (7.87%) OO

Salesforce Service Cloud
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (1.57%) MS Visio
2 3 (1.18%) Microsoft Office
3 2 (0.79%) Microsoft Excel
4 1 (0.39%) Adobe Premiere
Business Applications
1 49 (19.29%) Salesforce.com CRM
2 1 (0.39%) BigMachines
Cloud Services
1 91 (35.83%) Salesforce Sales Cloud
2 13 (5.12%) Force.com
3 11 (4.33%) SaaS
4 6 (2.36%) Amazon AWS
4 6 (2.36%) Heroku
5 5 (1.97%) GitHub
5 5 (1.97%) Microsoft Azure
6 3 (1.18%) Google Cloud Platform
7 2 (0.79%) FinancialForce
8 1 (0.39%) Azure Active Directory
8 1 (0.39%) Boomi
8 1 (0.39%) Cloud Computing
Communications & Networking
1 6 (2.36%) CTI
2 1 (0.39%) Firewall
2 1 (0.39%) GoToMeeting
2 1 (0.39%) Internet
2 1 (0.39%) LAN
2 1 (0.39%) Network Security
2 1 (0.39%) SAN
2 1 (0.39%) VPN
2 1 (0.39%) WAN
Database & Business Intelligence
1 4 (1.57%) Data Warehouse
1 4 (1.57%) Enterprise Data Warehouse
2 3 (1.18%) MySQL
2 3 (1.18%) Relational Database
Development Applications
1 23 (9.06%) Eclipse
2 5 (1.97%) Git (software)
3 4 (1.57%) JIRA
4 2 (0.79%) Ant
General
1 127 (50.00%) Marketing
2 58 (22.83%) Finance
3 13 (5.12%) Telecoms
4 11 (4.33%) Automotive
5 7 (2.76%) Retail
6 5 (1.97%) Banking
6 5 (1.97%) Front Office
7 3 (1.18%) Legal
8 1 (0.39%) Advertising
8 1 (0.39%) Back Office
8 1 (0.39%) Publishing
Job Titles
1 80 (31.50%) Developer
1 80 (31.50%) Salesforce Developer
2 62 (24.41%) Consultant
3 52 (20.47%) Salesforce Consultant
4 31 (12.20%) Administrator
5 30 (11.81%) Salesforce Administrator
6 29 (11.42%) Architect
7 27 (10.63%) Functional Consultant
7 27 (10.63%) Salesforce Functional Consultant
8 25 (9.84%) Salesforce Architect
9 21 (8.27%) Analyst
10 20 (7.87%) Programme Manager
10 20 (7.87%) Salesforce Analyst
11 11 (4.33%) Salesforce Solution Architect
11 11 (4.33%) Solutions Architect
12 10 (3.94%) Test Analyst
13 9 (3.54%) Technical Architect
14 8 (3.15%) Business Analyst
14 8 (3.15%) IT Consultant
14 8 (3.15%) Salesforce Technical Architect
Libraries, Frameworks & Software Standards
1 86 (33.86%) Visualforce
2 36 (14.17%) SOAP
3 33 (12.99%) REST
4 31 (12.20%) Web Services
5 21 (8.27%) .NET
6 11 (4.33%) XML
7 10 (3.94%) CSS
7 10 (3.94%) HTML
8 5 (1.97%) RESTful
9 3 (1.18%) COM
10 2 (0.79%) Middleware
11 1 (0.39%) AngularJS
11 1 (0.39%) CGI
Miscellaneous
1 24 (9.45%) Analytical Skills
2 20 (7.87%) Social Media
3 9 (3.54%) Self-Motivation
4 6 (2.36%) IVR
5 3 (1.18%) Enterprise Cloud
5 3 (1.18%) Enterprise Software
5 3 (1.18%) Public Cloud
6 2 (0.79%) User Experience
7 1 (0.39%) Client/Server
7 1 (0.39%) Fintech
7 1 (0.39%) Greenfield Project
7 1 (0.39%) Management Information System
7 1 (0.39%) Mobile App
7 1 (0.39%) Xbox
Operating Systems
1 1 (0.39%) Linux
1 1 (0.39%) Unix
1 1 (0.39%) Windows
1 1 (0.39%) Windows Server
Processes & Methodologies
1 83 (32.68%) Agile Software Development
2 82 (32.28%) CRM
3 46 (18.11%) Migration
4 36 (14.17%) Configure, Price, Quote (CPQ)
5 31 (12.20%) Dashboard Development
6 25 (9.84%) Data Modelling
7 23 (9.06%) Data Migration
7 23 (9.06%) Problem-Solving
7 23 (9.06%) Stakeholder Management
7 23 (9.06%) Validation
8 21 (8.27%) Email Marketing
9 20 (7.87%) Coaching
9 20 (7.87%) Line Management
9 20 (7.87%) OO
9 20 (7.87%) OOP
9 20 (7.87%) Programme Management
10 18 (7.09%) Mentoring
11 16 (6.30%) Service Management
12 14 (5.51%) Decision-Making
13 13 (5.12%) Analytics
Programming Languages
1 103 (40.55%) Apex Code
2 49 (19.29%) JavaScript
3 40 (15.75%) SQL
4 28 (11.02%) Java
5 7 (2.76%) SOQL
6 4 (1.57%) SOSL
7 3 (1.18%) Python
8 1 (0.39%) PHP
Qualifications
1 16 (6.30%) Degree
2 1 (0.39%) PRINCE2 Certification
Quality Assurance & Compliance
1 6 (2.36%) Data Quality
2 2 (0.79%) QA
System Software
1 1 (0.39%) Active Directory
1 1 (0.39%) Virtual Machines
Systems Management
1 6 (2.36%) Single Sign-On
2 2 (0.79%) HP Quality Center
3 1 (0.39%) Tivoli
3 1 (0.39%) Tivoli Storage Manager
Vendors
1 254 (100.00%) Salesforce.com
2 36 (14.17%) Salesforce Marketing Cloud
3 16 (6.30%) Jitterbit
4 9 (3.54%) SAP
5 7 (2.76%) Marketo
6 6 (2.36%) Adobe
6 6 (2.36%) Microsoft
7 5 (1.97%) Pardot
8 3 (1.18%) Google
8 3 (1.18%) Informatica
9 2 (0.79%) Conga
9 2 (0.79%) Dell
9 2 (0.79%) DocuSign
9 2 (0.79%) MuleSoft
10 1 (0.39%) Anaplan
10 1 (0.39%) Apttus
10 1 (0.39%) EMC
10 1 (0.39%) NetApp
10 1 (0.39%) Veeam
10 1 (0.39%) Zuora