Period
to 22 October 2019

The following table provides summary statistics for permanent job vacancies with a requirement for Salesforce Service Cloud skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Salesforce Service Cloud over the 6 months to 22 October 2019 with a comparison to the same period in the previous 2 years.

Salesforce.com Service Cloud
UK
6 months to
22 Oct 2019
Same period 2018 Same period 2017
Rank 811 938 1011
Rank change year-on-year +127 +73 +3
Permanent jobs citing Salesforce Service Cloud 251 243 203
As % of all permanent IT jobs advertised in the UK 0.18% 0.15% 0.12%
As % of the Cloud Services category 0.58% 0.59% 0.61%
Number of salaries quoted 153 169 135
UK median annual salary £60,000 £60,000 £55,000
Median salary % change year-on-year - +9.09% -
10th Percentile £41,250 £38,500 £38,500
90th Percentile £92,500 £80,000 £85,000
UK excluding London median annual salary £50,000 £57,500 £55,000
% change year-on-year -13.04% +4.55% +10.00%

Salesforce Service Cloud is in the Cloud Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for cloud computing skills.

All Cloud Skills
UK
Permanent vacancies with a requirement for cloud computing skills 43,479 40,849 33,252
As % of all permanent IT jobs advertised in the UK 31.78% 24.79% 19.06%
Number of salaries quoted 35,442 33,009 27,359
UK median annual salary £55,000 £55,000 £50,000
Median salary % change year-on-year - +10.00% -
10th Percentile £30,000 £30,000 £27,750
90th Percentile £90,000 £85,000 £80,000
UK excluding London median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Salesforce Service Cloud
Job Vacancy Trend

Job postings citing Salesforce Service Cloud as a percentage of all IT jobs advertised.

Job vacancy trend for Salesforce Service Cloud in the UK

Salesforce Service Cloud
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Salesforce Service Cloud.

Salary trend for Salesforce Service Cloud in the UK

Salesforce Service Cloud
Salary Histogram

The salary distribution of IT jobs citing Salesforce Service Cloud over the 6 months to 22 October 2019.

Salary histogram for Salesforce Service Cloud in the UK

Salesforce Service Cloud
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Salesforce Service Cloud within the UK over the 6 months to 22 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +110 241 £60,000 - 60
London +103 185 £60,000 - 33
UK excluding London +71 56 £50,000 -13.04% 31
South East +53 24 £52,500 -30.00% 14
East of England +68 14 £39,000 -22.00%
North of England +36 9 £45,000 -10.00% 4
South West +22 8 £45,000 -21.74% 7
North East - 6 - -
Midlands +47 3 £47,500 -20.83% 2
East Midlands +24 3 £47,500 -19.15%
Yorkshire - 2 £60,000 - 1
North West +31 1 £30,000 -40.00% 3

For the 6 months to 22 October 2019, IT jobs citing Salesforce Service Cloud also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Salesforce Service Cloud.

1 251 (100.00%) Salesforce.com
2 140 (55.78%) Salesforce Sales Cloud
3 126 (50.20%) Apex Code
4 118 (47.01%) Marketing
5 107 (42.63%) CRM
6 101 (40.24%) Finance
7 81 (32.27%) Visualforce
8 66 (26.29%) Agile Software Development
9 42 (16.73%) Analytical Skills
10 41 (16.33%) REST
11 40 (15.94%) JavaScript
12 39 (15.54%) SOAP
13 38 (15.14%) Scrum
14 35 (13.94%) Web Services
15 33 (13.15%) E-Commerce
15 33 (13.15%) Microsoft Excel
16 32 (12.75%) HTML
17 31 (12.35%) Fintech
17 31 (12.35%) Architectural Design
18 30 (11.95%) Data Modelling
19 29 (11.55%) JIRA
19 29 (11.55%) WorldPay
20 27 (10.76%) Java
21 26 (10.36%) SDLC
22 24 (9.56%) Configure, Price, Quote (CPQ)
22 24 (9.56%) Git (software)
22 24 (9.56%) Self-Motivation
23 23 (9.16%) Sales Enablement
23 23 (9.16%) Pardot
23 23 (9.16%) Banking

Salesforce Service Cloud
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (5.18%) Confluence
2 2 (0.80%) Oracle SOA Suite
Applications
1 33 (13.15%) Microsoft Excel
2 8 (3.19%) Microsoft Project
3 7 (2.79%) MS Visio
4 1 (0.40%) Microsoft PowerPoint
Business Applications
1 8 (3.19%) Salesforce.com CRM
2 3 (1.20%) Dynamics CRM
3 2 (0.80%) Oracle ERP
4 1 (0.40%) Eloqua
Cloud Services
1 140 (55.78%) Salesforce Sales Cloud
2 20 (7.97%) Force.com
3 17 (6.77%) FinancialForce
4 15 (5.98%) AWS
5 14 (5.58%) Azure
5 14 (5.58%) Heroku
6 7 (2.79%) Basecamp
7 5 (1.99%) PaaS
7 5 (1.99%) SaaS
8 4 (1.59%) Cloud Computing
8 4 (1.59%) IaaS
8 4 (1.59%) Sage Pay
9 2 (0.80%) Amazon Kinesis
9 2 (0.80%) Amazon S3
9 2 (0.80%) AWS Lambda
9 2 (0.80%) Dynamics 365
9 2 (0.80%) GCP
9 2 (0.80%) Oracle CX
9 2 (0.80%) Serverless
10 1 (0.40%) GitHub
Communications & Networking
1 1 (0.40%) CTI
1 1 (0.40%) VoIP
Database & Business Intelligence
1 3 (1.20%) Crystal Reports
1 3 (1.20%) SQL Server Reporting Services
2 2 (0.80%) Amazon Athena
2 2 (0.80%) Hadoop
2 2 (0.80%) Oracle Database
2 2 (0.80%) Relational Database
3 1 (0.40%) DB2
3 1 (0.40%) MySQL
3 1 (0.40%) SQL Server Integration Services
Development Applications
1 29 (11.55%) JIRA
2 24 (9.56%) Git (software)
3 9 (3.59%) Bitbucket
4 4 (1.59%) Ant
5 3 (1.20%) Jenkins
6 2 (0.80%) Eclipse
6 2 (0.80%) Jasmine
6 2 (0.80%) Mocha
7 1 (0.40%) Cucumber
7 1 (0.40%) Oracle APEX
7 1 (0.40%) Selenium
7 1 (0.40%) Sourcetree
7 1 (0.40%) Subversion
7 1 (0.40%) WebDriver
General
1 118 (47.01%) Marketing
2 101 (40.24%) Finance
3 23 (9.16%) Banking
4 20 (7.97%) Investment Banking
5 13 (5.18%) Retail
6 4 (1.59%) Telecoms
7 3 (1.20%) Billing
8 2 (0.80%) Public Sector
8 2 (0.80%) Publishing
9 1 (0.40%) Back Office
9 1 (0.40%) Legal
9 1 (0.40%) Music Industry
9 1 (0.40%) Retail Banking
Job Titles
1 116 (46.22%) Developer
2 114 (45.42%) Salesforce Developer
3 47 (18.73%) Administrator
3 47 (18.73%) Salesforce Administrator
4 33 (13.15%) Architect
5 28 (11.16%) Salesforce Architect
6 22 (8.76%) Analyst
7 21 (8.37%) Salesforce Analyst
8 15 (5.98%) Consultant
9 14 (5.58%) Salesforce Consultant
10 12 (4.78%) Cloud Architect
10 12 (4.78%) Senior Developer
10 12 (4.78%) Senior Salesforce Developer
11 11 (4.38%) Solutions Architect
12 9 (3.59%) Salesforce Solution Architect
13 7 (2.79%) Business Analyst
14 6 (2.39%) Functional Analyst
14 6 (2.39%) Lead Architect
14 6 (2.39%) Technical Architect
15 5 (1.99%) Cloud Solutions Architect
Libraries, Frameworks & Software Standards
1 81 (32.27%) Visualforce
2 41 (16.33%) REST
3 39 (15.54%) SOAP
4 35 (13.94%) Web Services
5 32 (12.75%) HTML
6 19 (7.57%) CSS
7 16 (6.37%) XML
8 14 (5.58%) D3.js
8 14 (5.58%) Google Chart
9 13 (5.18%) JSON
10 11 (4.38%) JSP
11 10 (3.98%) jQuery
12 7 (2.79%) .NET
13 5 (1.99%) AngularJS
13 5 (1.99%) COM
14 4 (1.59%) Ajax
14 4 (1.59%) Servlets
14 4 (1.59%) Struts
15 2 (0.80%) Middleware
15 2 (0.80%) React
Miscellaneous
1 42 (16.73%) Analytical Skills
2 24 (9.56%) Self-Motivation
3 19 (7.57%) User Experience
4 12 (4.78%) Tandem
5 10 (3.98%) Greenfield Project
6 4 (1.59%) Algorithms
6 4 (1.59%) Mobile App
6 4 (1.59%) Web 2.0
7 3 (1.20%) Data Structures
7 3 (1.20%) Management Information System
8 2 (0.80%) RIA
8 2 (0.80%) Social Media
9 1 (0.40%) Enterprise Software
9 1 (0.40%) IVR
9 1 (0.40%) Virtual Team
Operating Systems
1 3 (1.20%) Windows
Processes & Methodologies
1 107 (42.63%) CRM
2 66 (26.29%) Agile Software Development
3 38 (15.14%) Scrum
4 33 (13.15%) E-Commerce
5 31 (12.35%) Architectural Design
5 31 (12.35%) Fintech
6 30 (11.95%) Data Modelling
7 26 (10.36%) SDLC
8 24 (9.56%) Configure, Price, Quote (CPQ)
9 23 (9.16%) Sales Enablement
10 21 (8.37%) Migration
10 21 (8.37%) Stakeholder Management
11 20 (7.97%) Data Visualisation
11 20 (7.97%) Fund Management
11 20 (7.97%) Visualisation
12 18 (7.17%) Coaching
13 17 (6.77%) Business Intelligence
14 15 (5.98%) Mentoring
14 15 (5.98%) Project Management
14 15 (5.98%) Thought Leadership
Programming Languages
1 126 (50.20%) Apex Code
2 40 (15.94%) JavaScript
3 27 (10.76%) Java
4 20 (7.97%) R
4 20 (7.97%) VBA
5 16 (6.37%) SOQL
6 11 (4.38%) SQL
7 7 (2.79%) C#
8 1 (0.40%) C
8 1 (0.40%) SOSL
Qualifications
1 9 (3.59%) Degree
2 3 (1.20%) Computer Science Degree
3 1 (0.40%) ISTQB
Quality Assurance & Compliance
1 15 (5.98%) QA
2 9 (3.59%) Data Quality
3 1 (0.40%) GDPR
System Software
1 2 (0.80%) Docker
Systems Management
1 6 (2.39%) Single Sign-On
Vendors
1 251 (100.00%) Salesforce.com
2 29 (11.55%) WorldPay
3 23 (9.16%) Pardot
4 16 (6.37%) MuleSoft
5 14 (5.58%) Tableau
6 12 (4.78%) DocuSign
7 11 (4.38%) Apttus
7 11 (4.38%) Conga
8 10 (3.98%) Salesforce Marketing Cloud
9 8 (3.19%) Demandware
9 8 (3.19%) Marketo
10 7 (2.79%) Informatica
11 5 (1.99%) Jitterbit
11 5 (1.99%) Microsoft
11 5 (1.99%) Oracle
12 4 (1.59%) GoCardless
13 3 (1.20%) Google
13 3 (1.20%) ServiceNow
13 3 (1.20%) Sun
14 2 (0.80%) Sage