Service Delivery Manager Job Trends

Service Delivery Manager
UK

The median Service Delivery Manager salary in the UK is £55,000 per year, according to job vacancies posted during the 6 months leading to 26 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Jul 2026
Same period 2025 Same period 2024
Rank 485 612 573
Rank change year-on-year +127 -39 +99
Permanent jobs requiring a Service Delivery Manager 301 75 272
As % of all permanent jobs in the UK 0.30% 0.15% 0.31%
As % of the Job Titles category 0.32% 0.17% 0.32%
Number of salaries quoted 208 55 206
10th Percentile £40,000 £31,000 £35,000
25th Percentile £45,000 £46,250 £40,000
Median annual salary (50th Percentile) £55,000 £55,000 £45,000
Median % change year-on-year - +22.22% -19.64%
75th Percentile £62,813 £76,250 £57,500
90th Percentile £70,000 £86,200 £70,000
UK excluding London median annual salary £52,500 £55,000 £43,000
% change year-on-year -4.55% +27.91% -21.82%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 95,392 44,432 84,355
% of permanent jobs with a recognized job title 94.35% 90.12% 94.77%
Number of salaries quoted 65,258 26,408 58,586
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - -8.33%
75th Percentile £75,000 £75,000 £71,250
90th Percentile £96,250 £96,250 £90,000
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -5.12%

Service Delivery Manager
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Service Delivery Manager' in the job title relative to all permanent IT jobs advertised.

Service Delivery Manager job vacancy trend in the UK

Service Delivery Manager
Salary Trend

Salary distribution trend for Service Delivery Manager job vacancies in the UK.

Salary distribution trend for Service Delivery Manager job vacancies in the UK

Service Delivery Manager
Salary Histogram

Salary distribution for jobs citing Service Delivery Manager over the 6 months to 26 July 2026.

Salary histogram for Service Delivery Manager in the UK

Service Delivery Manager
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery Manager within the UK over the 6 months to 26 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +113 275 £55,000 - 51
UK excluding London +120 262 £52,500 -4.55% 54
Work from Home +27 76 £55,000 -5.17% 24
South West -3 70 £50,000 -9.09% 13
Midlands +13 60 £55,000 +77.42% 7
South East +13 51 £54,500 -0.91% 12
North of England +5 47 £47,500 -18.10% 10
West Midlands +8 39 £50,000 +61.29% 5
London -19 36 £70,000 -6.67% 5
North West +22 27 £50,000 -13.79% 7
Wales -35 22 £55,000 -21.43% 5
East Midlands -12 21 £56,000 +3.70% 2
Yorkshire -20 18 £45,000 - 2
East of England -7 11 £62,500 -7.41% 5
North East - 2 - - 1
Scotland +20 1 £30,000 - 1

Service Delivery Manager Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 26 July 2026, Service Delivery Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Service Delivery Manager in the job title.

1 301 (100.00%) Service Delivery
2 77 (25.58%) Continuous Improvement
3 50 (16.61%) ITIL
4 44 (14.62%) Stakeholder Management
5 39 (12.96%) Customer Experience
5 39 (12.96%) Service Management
6 36 (11.96%) Customer Service
7 29 (9.63%) Project Management
8 27 (8.97%) Data Protection
9 24 (7.97%) Actionable Insight
9 24 (7.97%) ITSM
9 24 (7.97%) Six Sigma
9 24 (7.97%) Strategic Thinking
9 24 (7.97%) WFM
10 21 (6.98%) Security Cleared
11 17 (5.65%) DV Cleared
11 17 (5.65%) SLA
12 16 (5.32%) Problem-Solving
13 15 (4.98%) Change Management
13 15 (4.98%) Cybersecurity
13 15 (4.98%) SaaS
14 14 (4.65%) Project Delivery
15 13 (4.32%) Incident Management
15 13 (4.32%) SC Cleared
16 12 (3.99%) CRM
16 12 (3.99%) Stakeholder Engagement
17 11 (3.65%) ERP
17 11 (3.65%) Microsoft
18 10 (3.32%) B2B
18 10 (3.32%) Customer-Centricity

Service Delivery Manager Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (1.00%) SharePoint
2 2 (0.66%) Confluence
3 1 (0.33%) Microsoft Exchange
Applications
1 2 (0.66%) Microsoft Excel
1 2 (0.66%) Microsoft Office
Business Applications
1 3 (1.00%) Dynamics AX
1 3 (1.00%) Dynamics NAV
2 1 (0.33%) Sage 200
Cloud Services
1 15 (4.98%) SaaS
2 5 (1.66%) Azure
2 5 (1.66%) Microsoft 365
3 3 (1.00%) Microsoft Copilot
3 3 (1.00%) Power Platform
4 2 (0.66%) Miro
5 1 (0.33%) Entra ID
5 1 (0.33%) OCI
5 1 (0.33%) OneDrive
Communications & Networking
1 1 (0.33%) Intranet
Database & Business Intelligence
1 3 (1.00%) Power BI
Development Applications
1 3 (1.00%) JIRA
General
1 42 (13.95%) Analytical Skills
2 37 (12.29%) Retail
3 29 (9.63%) Influencing Skills
4 25 (8.31%) Social Skills
5 18 (5.98%) Finance
6 12 (3.99%) Public Sector
7 4 (1.33%) Organisational Skills
8 3 (1.00%) Law
9 2 (0.66%) Advertising
9 2 (0.66%) Aerospace
9 2 (0.66%) Legal
9 2 (0.66%) Military
9 2 (0.66%) Presentation Skills
10 1 (0.33%) Aviation
10 1 (0.33%) Billing
10 1 (0.33%) Front Office
10 1 (0.33%) Manufacturing
10 1 (0.33%) Telecoms
Miscellaneous
1 25 (8.31%) Virtual Team
2 10 (3.32%) Onboarding
3 6 (1.99%) Renewable Energy
4 4 (1.33%) Driving Licence
4 4 (1.33%) NHS
5 3 (1.00%) CMDB
5 3 (1.00%) Social Media
6 2 (0.66%) Security Operations Centre
6 2 (0.66%) Security Posture
7 1 (0.33%) Hybrid Cloud
7 1 (0.33%) Operational Technology
7 1 (0.33%) Product Ownership
Operating Systems
1 2 (0.66%) Windows
2 1 (0.33%) Windows 10
Processes & Methodologies
1 301 (100.00%) Service Delivery
2 77 (25.58%) Continuous Improvement
3 50 (16.61%) ITIL
4 44 (14.62%) Stakeholder Management
5 39 (12.96%) Customer Experience
5 39 (12.96%) Service Management
6 36 (11.96%) Customer Service
7 29 (9.63%) Project Management
8 27 (8.97%) Data Protection
9 24 (7.97%) Actionable Insight
9 24 (7.97%) ITSM
9 24 (7.97%) Six Sigma
9 24 (7.97%) Strategic Thinking
9 24 (7.97%) WFM
10 16 (5.32%) Problem-Solving
11 15 (4.98%) Change Management
11 15 (4.98%) Cybersecurity
12 14 (4.65%) Project Delivery
13 13 (4.32%) Incident Management
14 12 (3.99%) Stakeholder Engagement
Programming Languages
1 3 (1.00%) SQL
2 1 (0.33%) C
2 1 (0.33%) PowerShell
Qualifications
1 21 (6.98%) Security Cleared
2 17 (5.65%) DV Cleared
3 13 (4.32%) SC Cleared
4 4 (1.33%) Degree
4 4 (1.33%) ITIL Foundation Certificate
5 3 (1.00%) PMI Certification
5 3 (1.00%) PMP
6 2 (0.66%) CISM
6 2 (0.66%) CISSP
6 2 (0.66%) DBS Check
6 2 (0.66%) ITIL Certification
Quality Assurance & Compliance
1 17 (5.65%) SLA
2 8 (2.66%) Cyber Essentials
2 8 (2.66%) Cyber Essentials PLUS
2 8 (2.66%) QA
3 7 (2.33%) GDPR
4 2 (0.66%) Data Quality
4 2 (0.66%) ISO/IEC 20000
4 2 (0.66%) ISO/IEC 27001
4 2 (0.66%) JSP 440
4 2 (0.66%) PCI DSS
5 1 (0.33%) ISO 9001
System Software
1 1 (0.33%) Virtual Desktop
1 1 (0.33%) VMware Infrastructure
1 1 (0.33%) vSphere
Systems Management
1 4 (1.33%) Microsoft Intune
Vendors
1 11 (3.65%) Microsoft
2 10 (3.32%) SAP
3 5 (1.66%) ServiceNow
4 2 (0.66%) BMC
4 2 (0.66%) Progress
5 1 (0.33%) Citrix
5 1 (0.33%) Oracle
5 1 (0.33%) Sage
5 1 (0.33%) VMware